Remote support specialist jobs in Nashua, NH - 754 jobs
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Application Specialist
Information Technology Support Specialist I
Vinci Construction USA 2.9
Remote support specialist job in Nashua, NH
Position Type: Full Time (40+)
Pay Type: Salary
Seasonal Work: No
Northeast Paving Benefits:
Company Paid Basic Life Insurance
Company Paid Long Term Disability Policy
Company Paid Vacation & Holiday Pay
Company Paid Parental Leave
Company Paid Maternity Leave
Company Paid Employee/Family Assistance Program (EAP)
Voluntary Medical & Vision Insurance
Voluntary Dental Insurance
Voluntary Short Term Disability
Voluntary Supplemental Term Life
Voluntary Accident, Legal, Hospital, Critical Illness Policies
401(k) Plan w/Employer Match
Annual Company Stock Purchase Opportunities
Discount Partnerships: Verizon, Ford, Perkspot
Health and Wellness Benefits, including Monthly Gym/Fitness Incentives
General Description Northeast Paving a division of Vinci Construction USA is seeking an IT SupportSpecialist I position on the Technology Team in Nashua, NH. The IT SupportSpecialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects.
Key Duties
Create, review and triage support Tier (1-2) tickets on a timely basis
Project work related to the implementation of new technology tools.
Provide end-user desktop support via remotesupport tools or in person visits
Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly.
Install and configure new computers, monitors, and printers.
Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
Create clear, concise process and system diagrams and other supporting documentation
Coordinate with vendors to execute software and firmware upgrades
Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Assist with other projects and tasks as required
Identify issues requiring escalated support and route to the appropriate team or leadership.
Identify recurring or unique issues, develop solutions, and verify successful implementation.
Document and/or update documentation for identified issues, solutions, and procedures.
Train and/or mentor junior team members. Share knowledge and best practices.
Actively participate in team meetings and feedback sessions.
Qualification Requirements
General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
3 + years of technical experience working with hardware/software
Bachelor's degree or equivalent Experience
Experience working in windows and virtualized environments
Ability to utilize an ITSM system for change and incident management
Microsoft training and related certifications are a plus
Strong interpersonal, organizational and customer service skills
Ability to work flexible/extended hours when requested or participate in an on-call schedule
Able to work both independently and effectively with remote team members as necessary
Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day.
Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
Lifting and transporting of moderately heavy objects (40 lbs).
Drive to locations to assist users or deploy systems as needed
Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required.
Noise level in the office work environment is normal.
Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.
Assess work environment for possible hazards and makes sure training is adequate to the task.
Has proper personal protective equipment and tools, uses them appropriately for the given task.
Speaks up if seeing an unsafe act
Identifies and turns in near miss reports
Asks for help, when needed, to perform tasks safely.
Considers if there is a safer way to perform work and communicates.
Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast.
We support a Drug-Free Workplace.
EOE AA M/F/Vet/Disability are encouraged to apply.
A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion.
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$69k-114k yearly est. 3d ago
Registered Nurse (RN) - Clinical Support Specialist - $33+ per hour
Tenet Massachusetts 4.5
Remote support specialist job in Natick, MA
This position is for a Registered Nurse Clinical SupportSpecialist responsible for developing and implementing educational programs to support nursing staff across hospital units. The role involves orienting, mentoring, and providing ongoing professional development to ensure compliance with nursing standards and enhance patient care quality. The specialist collaborates with nursing leadership and participates in quality improvement and policy development within a multi-hospital healthcare system.
Tenet Massachusetts is seeking a Registered Nurse (RN) Clinical SupportSpecialist for a nursing job in Natick, Massachusetts.
Job Description & Requirements
Specialty: Clinical SupportSpecialist
Discipline: RN
Duration: Ongoing
36 hours per week
Shift: 12 hours
Employment Type: Staff
MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America's 100 Best Hospitals List by Healthgrades.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Position Summary:
Under the guidance of the Market Education Director, the Nursing Educator collaborates with facility/market nursing leadership and staff across departments to assess, plan, develop, implement, facilitate, evaluate, and revise educational programming for all levels of nursing personnel and non-nursing personnel as indicated or requested. The educator acts as a key resource in the orientation and continuing education of nursing staff at Tenet Healthcare. The Nursing Educator implements a comprehensive education program for his/her assigned units while following and contributing to Tenet educational goals and vision. Educational programs typically include, but are not limited to, orientation, continuing education, and in-services. Other services may include, but are not limited to, process, performance and service-delivery consultation, and contributions to the organization through councils, committees, and workgroups.
Job Responsibilities:
Supports the educational needs for assigned units/clinics including classroom, clinical experiences, and learning technologies. Implements Tenet comprehensive education programs to meet the orientation and ongoing competency needs and professional development needs of the nursing staff, with specific focus for his/her units/clinics, which supports the Tenet model of professional nursing practice. Ensures all program/course revisions meet the Department of Nursing and regulatory expectations and standards. Adheres to national education practice standards and stays abreast of current research into nursing education practice. Programs are executed and revised based on adult learning principles, organizational, and learning theory consistent with Tenet endorsed philosophy and direction. Provides consultation to enhance continuing education, professional development opportunities and mentorship opportunities; delivers/coordinates other educational programs as directed (e.g., Grand Rounds, in-services, continuing education, job-specific and specialty curricula) to support competence and professional growth of Tenet nursing staff. Provides leadership to preceptors and serves as a role model through educational programs and ongoing coaching and mentoring. Serves as a facilitator to nurse residents and actively mentors and supports their growth in the profession and clinical practice. Participates in continuing education provider unit learning. Evaluates nursing education activities, which qualify for continuing education credit. Participates in activities to keep abreast of the changes to market/facility policies/procedures of the provider unit, and the expectations of the educator role. Assists in development of clinical policies and procedures as requested. Provides guidance, resources, and knowledge for professional growth of others. Mentors colleagues, other nurses, students, and others as appropriate. Participates in quality performance improvement activities. Performs other duties as assigned/required. Medical/Surgical Services - Covers Services but not limited to: Surgery/Ortho; Inpatient Rehab; Wound; Bariatrics; Vein and Liver Clinics; Adult Infusion Clinical; Lab. Accountable for the Projects, such as but not limited to: BLS; Accucheck; and Fall Prevention Program.
Qualifications:
Education:
Required: Bachelor's degree in nursing, nursing education, or related specialty
Experience:
Preferred: 1 year of nursing experience in an acute care setting
Certifications:
Required: Current state licenses and certifications
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Tenet Mass Job ID #. Posted job title: RN Clinical Educator FT Days
About Tenet Massachusetts
Facilities:
Saint Vincent Hospital - Worcester, MA
MetroWest Medical Center - Framingham, MA
Leonard Morse Hospital - Natick, MA (part of MWMC)
MA - SVH
Tenet's Saint Vincent Hospital has been providing high-quality health care to Worcester and the surrounding communities for more than 125 years. At Saint Vincent Hospital, we believe you should have access to the treatments you need without having to travel far from home. We are proud to have been the first hospital in central Massachusetts to offer robotically assisted surgical procedures and minimally invasive, computer-assisted joint replacements. Among the distinctions that we have received include our designations as a Blue Distinction Center for
Cardiac Services, Bariatric Surgery, and both Knee and Hip Replacement. We continue to be leaders in state-of-the-art treatments like our CyberKnife Radiosurgery, and our Cardiac Rehabilitation Program which offers a unique, specialized approach to overcoming heart health challenges. Healthgrades awarded Saint Vincent Hospital #1 in Cardiology in the state and one of America's 100 Best Hospitals for Coronary Intervention in 2023 and 2024, which puts Saint Vincent Hospital in the top 5% of hospitals nationwide for coronary intervention. At Saint Vincent Hospital, you can grow your career skills through a wide range of specialties, and help support the overall health of our community.
MA - MWMC
Tenet's MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893. MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community. At Framingham Union Hospital, you'll find comprehensive health care services for your entire family including 24-hour
emergency care, advanced cardiac care, high-tech cancer treatments, and advanced maternity care including our Special Care Level IIB nursery and high risky pregnancy care. MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care. Our skilled cardiac team has been recognized as one of Healthgrades' America's 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023. At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Benefits
Medical benefits
Dental benefits
401k retirement plan
Keywords:
Registered Nurse, Clinical SupportSpecialist, Nursing Educator, Hospital Nursing Education, Professional Nursing Development, Patient Care, Healthcare Education, Clinical Mentorship, Nursing Orientation, Medical-Surgical Nursing
$36k-44k yearly est. 2d ago
Lab Instrument Support Specialist (GMP)
JMD Technologies Inc.
Remote support specialist job in Norwood, MA
Title: QC Equipment Technician
Employment Type: Contract
Status: Accepting Candidates
About the role
Support QC lab operations by keeping equipment running properly and compliant with GMP standards.
Key Responsibilities
• Troubleshoot QC lab equipment issues
• Support deviations, CAPAs, and change controls
• Manage equipment lifecycle activities
• Maintain cGMP-compliant documentation
Qualifications
• 3+ years in a GMP QC laboratory
• Experience with equipment troubleshooting
• Knowledge of GMP/GxP requirements
• Strong documentation skills
Compensation (MA Pay Transparency):
• Estimated hourly range: $32-$35/hr (W-2)
Final rate within this range will be based on skills, experience, and interview results.
$32-35 hourly 2d ago
Database Support Specialist
Kelmar 4.0
Remote support specialist job in Wakefield, MA
The Database SupportSpecialist position combines strong database and analytical skills to work with the product owner, business team and development staff. The KAPS application utilizes a complex Microsoft SQL Server database system incorporating the application's business logic. The Database SupportSpecialist position will require some evening and weekend work, and occasional travel for Kelmar meetings. This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Wakefield, MA; or Wilmington, DE.
RESPONSIBILITIES AND DUTIES:
Respond to database-related tickets, incidents, and issues
Troubleshoot issues by debugging code and preparing appropriate changes
Adhere to the KAPS Database standards and policies
Work closely with the KAPS Support Team, Product Owner and Analysts, and Business Team to provide efficient yet thorough resolution to tickets
Participate in code reviews
Work with and support application developers in writing and implementing effective and accurate databased code and SQL queries
Participate in team meetings and occasional onsite summits
QUALIFICATIONS:
A minimum of 2 years of demonstrated experience in Microsoft SQL Server, version 2012 or later
Bachelor's degree in computer science, information technology, or relevant work experience
Experience developing database systems according to documented standards, using a strong understanding of database normalization and the third normal form of database design
Experience understanding database schemas, tables, views, procedures, functions, and system security
Experience with integration with software version control systems a plus
Experience debugging code and optimizing database objects
Demonstrate effective communication skills, both written and verbal with strengths in documentation and logic
The successful candidate will be meticulously organized and pay close attention to detail
Ability to work well with a geographically dispersed team, using Kanban methodologies
Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $75,000 - $85,000.
In addition, Kelmar provides the following benefits:
Medical, Dental and Vision Insurance
Flexible Spending Plans
Basic Life, AD&D, and Voluntary Term Life Insurance
Disability Insurance
401(k) Plan with Company Match
Paid Parental Leave
Paid Time Off
Tuition Assistance
Eligible for Discretionary Annual Bonus
The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!
Kelmar Associates is an equal opportunity employer
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$75k-85k yearly 5d ago
Device Support Specialist - Fresno, CA
Novocure Inc. 4.6
Remote support specialist job in Portsmouth, NH
The Device SupportSpecialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device SupportSpecialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-RJ1
$24k-31k yearly est. 2d ago
Help Desk Support Specialist
Mevion 3.9
Remote support specialist job in Littleton, MA
The Help Desk SupportSpecialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
$88k-123k yearly est. Auto-Apply 60d+ ago
Application Support Specialist
Ra Capital Management 4.4
Remote support specialist job in Boston, MA
Imagine if you had the skills, knowledge, and teammates to both understand the root of the world's most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades, backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the world's precious resources.
RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexibly-seed to IPO and beyond, anywhere in the world-with $10 B+ under management and a culture that prizes curiosity, rigor, and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms, RA Capital's large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people.
If you live for first-principles problem-solving with great colleagues, thrive on complexity, and want to do meaningful work that ripples across industries and ecosystems, you'll feel at home at RA Capital. Here, questions are welcomed, ideas are tested, and victories are shared. Even our lawyers are creative and engaging. And don't get us started on our compliance team's wicked sense of humor; nothing about what we do is boring.
Are you ready to bring your creativity, discipline and collaborative spirit to help us invent the future? Join us and you'll collaborate daily with investors, founders, physicians, biologists, engineers, economists, and reform advocates who think in systems and act with urgency.
Join us to invent a happier, healthier, more productive future - and have fun doing it.
Position Overview
We are seeking a reliable and customer-service oriented Application SupportSpecialist to provide essential support for our internal applications, with a focus on our Research Management System (RMS). This role is perfect for someone who enjoys helping users, solving problems, and ensuring smooth system operations through hands-on administrative tasks.
Key Responsibilities:
Manage user account lifecycle including creation, modification, and deactivation of user accounts
Process user requests for company page deletions, merges, and other data management tasks
Provide first-level technical support for users in person and via email, Slack, and ticketing system
Troubleshoot and resolve common user issues and system problems
Maintain user permissions and access controls according to organizational policies
Generate and distribute system reports as requested
Monitor system performance and alert appropriate teams to potential issues
Document support processes and maintain knowledge base articles
Assist users with system navigation, feature usage, and best practices
Escalate complex technical issues to development teams when necessary
Participate in system testing for new features and updates
Support user training sessions and create user guides as needed
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, Business or related field
2+ years of experience in application support, help desk, or customer service role
Strong problem-solving skills and attention to detail
Excellent customer service and communication skills
Comfortable working with databases and web-based applications
Basic understanding of user account management and permissions
Proficiency in Microsoft Office Suite and ticketing systems (JIRA/Confluence)
Ability to work independently and manage multiple tasks simultaneously
Patient and helpful demeanor when working with users of varying technical skill levels
Must be based in Boston with the ability to work in our downtown office on a hybrid schedule
Must be authorized to work in the United States without sponsorship
Preferred Qualifications:
Experience supporting research management or academic systems
Basic SQL knowledge for data queries and reporting
Familiarity with Active Directory or similar user management systems
Experience with CRM or similar business applications
Knowledge of ITIL or other service management frameworks
Understanding of data privacy and security best practices
Experience creating user documentation and training materials
Compensation
RA Capital Management is committed to fair and equitable compensation practices. Pay for this position will be based on experience, skills, qualifications, and current market conditions.
In addition to base salary (listed below), employees may be eligible for performance-based bonuses and a comprehensive benefits package that includes health insurance, retirement contributions, and paid time off.
Total Rewards
We take pride in offering a comprehensive employee benefits program as a key part of overall compensation. Our Total Rewards include:
Employer-paid monthly premiums for health, dental, and vision coverage
Wellness benefits and programs to support physical and mental well-being
Resources and perks that enhance work-life balance and financial security
We're dedicated to helping our employees thrive professionally and personally.
Massachusetts base pay range
$65,000 - $100,000 USD
RA Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require an accommodation during the interview process, please reach out to ***************** for assistance.
$65k-100k yearly Auto-Apply 60d+ ago
Production Support Specialist
Scout ET
Remote support specialist job in Malden, MA
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production SupportSpecialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production SupportSpecialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production SupportSpecialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$72k-116k yearly est. Easy Apply 60d+ ago
Production Support Specialist
E.T. Gresham 3.1
Remote support specialist job in Malden, MA
The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production SupportSpecialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates)
Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience
Description:
Our client in Malden, MA for a 12 month contract opening for a Production SupportSpecialist.
Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth.
The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state.
The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information.
Looking for Production SupportSpecialists to:
1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors
2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards.
DUTIES AND RESPONSIBILITIES
-Provide first tier technical support for Production and lower environments.
-Document issues and identify patterns in issues for escalation to the management and development teams.
-Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users.
-Participate in weekly meetings with vendors and team members.
-Resolve assigned/delegated technical issues.
-Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services.
-Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success.
-Communicate status and support issues to team members, business community and IT management.
-Engage in infrastructure operational management, documentation and integration
-Provide support to development, testing, and production systems, as needed.
-Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations.
-Develop and implement support procedures and environment changes required to support the project during its development life cycle.
QUALIFICATIONS
-Must be a self starter with good oral and written communication skills, who works well as part of a team
-Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner.
-Strong attention to detail and complex problem solving capabilities.
-Strive to continuously build knowledge and skill, and share expertise with others.
-Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules.
-Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution.
-Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred)
-Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis
-BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred.
-Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred
-Knowledge of Java, .Net, preferred
Regards
Avinash
**************************
************
Additional Information
All your information will be kept confidential according to EEO guidelines.
$61k-87k yearly est. Easy Apply 3d ago
Application Specialist
SMC 4.6
Remote support specialist job in Boston, MA
Boston Outside Application Specialist PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch.
ESSENTIAL DUTIES
Participate in a monthly conference call to provide application success stories
Focus on identifying and closing major revenue-producing projects
Be involved with key accounts and their projects directly
This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC products
Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist
Provide continuous training to sales employees, customers, and distributors on products and applications
This may include assisting the SMC training group with local presentations of training courses
Document and/or monitor sales activity in SMC's CRM system
Assist sales employees in detailed technical presentations to all levels of customers
Complete all other duties as prescribed by sales management as necessary
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast-paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Minimum of three (3) years of sales and/or technical field experience with SMC or equivalent industry
Experience with or knowledge of competitive products and applications
Demonstrated ability to size and implement our newest “high-tech” products
Extensive SMC Application knowledge
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical
Fluid Power Pneumatic Specialist Certification preferred
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For Internal Use Only:Sales001
$89k-118k yearly est. 12d ago
Fire & Life Safety Field Specialist
Gigantes Group
Remote support specialist job in Boston, MA
Fire & Life Safety Field Specialist - Boston, MA (Flexible Location)
Salary: $130,000 - $150,000+ (DOE) Type: Full-time, Field-Based Industry: Fire Protection / Life Safety / Construction
Posted by: Gigantes Group Recruitment
About the Company
Our client is a leading multidisciplinary engineering consultancy recognized nationally for its commitment to safety, performance, and innovation in building systems. Their Fire & Life Safety division is growing rapidly and seeking a seasoned professional to take on a pivotal field-based position in the Greater Boston area.
About the Role
This position offers an exciting opportunity to lead and execute field operations across a diverse portfolio of projects. The successful candidate will be responsible for inspection, testing, commissioning, and integrated fire and life safety systems, supporting both local and national teams.
This is not a design or consulting engineering role - instead, it's a hands-on, field-oriented position that bridges technical expertise, site management, and operational leadership.
Key Responsibilities
Lead and perform fire and life safety inspections, testing, and commissioning for active and passive systems.
Oversee and coordinate construction administration (CA) activities across multiple projects.
Work directly with contractors, AHJs, and client representatives to ensure compliance with NFPA standards.
Support and guide regional and national teams on integrated testing and commissioning procedures.
Manage field documentation, reports, and compliance tracking using digital tools (e.g., iPads, inspection software).
Provide mentorship and technical guidance to junior field staff across regions.
Collaborate closely with project management and fire engineering teams to ensure seamless delivery.
Qualifications & Experience
Essential:
5-15 years of relevant experience in fire protection, life safety, or related field operations.
Strong background in construction administration, inspection, or commissioning within fire/life safety systems.
Hands-on experience with one or more of the following:
Fire alarm and suppression systems
Integrated testing (NFPA 3 & 4)
Smoke control and mechanical interface testing
Passive fire protection (firestopping, rated construction)
Construction fire safety inspections (e.g., SAME)
Excellent communication and documentation skills - able to interface confidently with contractors and clients.
Proficiency with digital reporting tools (e.g., tablets, inspection apps).
Preferred (but not required):
ICC or International Firestop Council certifications.
Degree in Fire Protection, Mechanical, or related engineering field.
Previous experience with consulting or contracting firms in fire/life safety.
PE license is
not required
, but exposure to integrated system design and commissioning is advantageous.
Location & Flexibility
Based in Greater Boston, with flexibility to work from Charlestown or Worcester offices.
Significant fieldwork across the Boston metro area is expected.
Candidates must live within reasonable commuting distance, though strong relocation candidates will be considered.
Compensation & Growth
Base salary: $130,000-$150,000+, depending on experience.
Signing bonus and performance-based incentives available.
High long-term ceiling - this position offers the potential to grow a service line and oversee field operations regionally.
Ideal Candidate Profile
You thrive in the field, enjoy hands-on technical problem-solving, and can navigate between job sites, contractors, and engineers with ease. You're experienced, dependable, and take pride in doing things the right way - with safety and precision at the forefront. If you're looking to step into a role with autonomy, challenge, and visible impact, this is an opportunity to truly grow your career.
How to Apply
If you have the background, certifications, and ambition to make an impact in the fire protection and life safety industry, we want to hear from you.
Apply via Gigantes Group Recruitment or reach out directly to Tom Marks for a confidential discussion.
📩 ***************************
🌐 *********************
$130k-150k yearly Easy Apply 60d+ ago
IT Systems and Desktop Support Lead
Riverdale Mills Corp 3.9
Remote support specialist job in Northbridge, MA
Job DescriptionDescription:
Local candidates only. No relocation.
We are seeking a motivated, hands-on IT professional to support and own the core technology environment of a 115-person manufacturing organization. This role is primarily focused on desktop and user support, system reliability, cybersecurity, and day-to-day operational IT execution.
The IT Systems and Desktop Support Lead will be responsible for end-user computing, hardware, Microsoft 365, email, telephony, audio-visual systems, printers, security cameras, inventory control systems, and several cloud-based operational platforms including CMMS and ERP-related tools. The role also includes limited coordination with manufacturing control systems, including SCADA and Ignition environments, in collaboration with engineering and external specialists.
This position works closely with an external IT consulting partner while remaining the internal owner of systems, standards, documentation, and user experience.
End-User Support and Desktop Operations
Provide hands-on, on-site support for desktops, laptops, printers, mobile devices, time clocks, and peripherals across office and manufacturing environments.
Troubleshoot hardware, software, access, and connectivity issues with an emphasis on responsiveness and uptime.
Manage onboarding and offboarding processes, including equipment provisioning, account creation, and access controls.
Systems and Platform Support
Administer Microsoft 365, including email, user accounts, licensing, security settings, and collaboration tools.
Support cloud-based platforms such as iMaint CMMS, inventory control systems, phone systems, and camera security systems.
Coordinate with vendors and internal stakeholders to ensure systems are stable, documented, and properly supported.
Audio-Visual and Collaboration Systems
Support and maintain conference room and meeting space audio-visual systems, including displays, cameras, microphones, speakers, and conferencing hardware.
Ensure reliable operation of Microsoft Teams and other collaboration platforms in meeting rooms.
Troubleshoot and resolve AV issues affecting meetings, training sessions, and executive communications.
Coordinate with vendors for AV installation, upgrades, standardization, and equipment replacement.
Cybersecurity and System Reliability
Own day-to-day cybersecurity hygiene, including endpoint protection, multi-factor authentication, patching, backups, and access control.
Monitor system health and proactively identify risks to uptime, data integrity, and security.
Support incident response activities in coordination with external IT partners.
Manufacturing and OT Coordination
Coordinate IT connectivity and user access related to manufacturing systems, including SCADA and Ignition interfaces.
Work with engineering and external integrators to ensure secure, reliable separation between IT and manufacturing environments.
Support documentation and access standards for IT-to-OT interfaces.
Vendor and Partner Coordination
Serve as the primary internal point of contact for the external IT consulting partner.
Track issues, validate completed work, and ensure alignment with internal standards.
Coordinate third-party vendors for hardware, telecom, security, and AV services.
Documentation and Continuous Improvement
Maintain documentation of systems, configurations, procedures, and asset inventories.
Identify opportunities to standardize equipment, improve reliability, and reduce recurring support issues.
Assist with audits, internal reviews, and compliance-related requests as needed.
Requirements:
5+ years of hands-on IT support or systems administration experience.
Strong desktop support background in Windows environments.
Experience administering Microsoft 365 and supporting cloud-based business platforms.
Practical understanding of cybersecurity fundamentals.
Ability to work effectively in an on-site manufacturing environment.
Preferred Qualifications
Experience supporting CMMS, ERP, inventory, or manufacturing-related systems.
Familiarity with conference room AV systems and collaboration platforms.
Exposure to SCADA or Ignition environments at an access or coordination level.
Experience working alongside managed service providers or external IT consultants.
Benefits
We offer a competitive & market salary and a comprehensive benefits package including health insurance, dental, vision, life insurance, STD, LTD, 401(k), profit sharing. Riverdale Mills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic.
About Us
Riverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. A privately held company based in Northbridge, MA. Riverdale Mills specializes in the design and manufacturing of commercial, industrial and consumer wire products, tools and accessories for the marine, aquaculture, security, and construction and farming industries. The company's exemplary quality and manufacturing expertise is known worldwide
$68k-101k yearly est. 1d ago
IT Applications Support Specialist
State Ethics Commission
Remote support specialist job in Boston, MA
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Attention applicants\: Please do not apply for this position using the MassCareers website. If you apply through the “apply online” link above on this MassCareers page, you will not be considered for this position.
How To apply\: Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson, Executive Director, at ***************. Resumes submitted without a cover letter will not be considered.
Deadline date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.
You have successfully applied to the position only when you receive an email from the Ethics Commission. If you just receive an email from MassCareers and not one from the Ethics Commission, you have not successfully applied. Please call ************ with any questions.
The mission of the State Ethics Commission is to foster integrity in public service in state, county and local government, to promote the public's trust and confidence in that service, and to prevent conflicts between private interests and public duties. We strive to accomplish this mission by conducting ongoing educational programs, providing clear and timely advice, and fairly and impartially interpreting and enforcing the conflict of interest and financial disclosure laws. Please see our website for more information\: https\://*****************************************
Description\:
The Applications SupportSpecialist will be responsible for providing technical support for all agency applications, ensuring they run smoothly and efficiently, and will work closely with users to resolve issues, implement updates, and enhance applications performance.
Responsibilities\:
Serve as the primary point of contact for both internal and external inquiries and issues relating to the Commission's three applications\: the legal case management system, the online conflict of interest law training application, and the statements of financial interests e-filing and management application
Troubleshoot and resolve applications and hardware problems in a timely manner
Assist with set-up, trouble-shooting and maintenance of all Commission electronics including desktop and laptop computers and peripherals, and office printers
Collaborate with development teams to communicate user feedback and suggest improvements
Monitor applications performance and implement optimizations as needed
Provide user training and support documentation to enhance user experience
Participate in applications testing and quality assurance processes
Maintain and update system documentation and procedures
Assist with software installations, upgrades, and patches, and inventories and surplus listings
Stay current with industry trends and best practices in applications support
Supervision\: The IT Applications SupportSpecialist reports directly to the Executive Director
Qualifications:
Strong problem-solving skills and attention to detail
Proficiency in SQL databases, or tools relevant to the applications
Excellent communication and interpersonal skills
Ability to work both independently and as part of a team
Preferred Qualifications:
Experience with case management and financial software is a plus
Familiarity with ITIL framework or similar IT service management methodologies
Certifications in relevant technologies or methodologies (e.g., ITIL, SQL)
Minimum Entrance Requirements:
I. An associate's degree with a major in the field of computer science, information technology, or related field; or:
II. Two years of successfully completed course work toward a bachelor's degree with a major in the field of computer science, information technology, or related field; Or:
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming, information technology, or related field; Or:
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming, information technology, or related field; Or\:
V. Relevant military skills in system maintenance and management, user support, troubleshooting, user training, software installation, and cybersecurity for computer networks and databases from experience in the below or related occupational specialties:
· Information Technology Specialist
Communications Specialist
Cybersecurity Technician
Signal Corps Personnel
Logistics and Maintenance Training
Prior experience is desirable but not required; the successful candidate will receive on-the-job training.
What the Commission offers:
Competitive salary and benefits package
Opportunities for professional development and growth
A collaborative and inclusive work environment
Flexible work arrangements
Potential for remote work following probationary period
Comments:
All Commission employees must be sensitive to the confidential nature of the Commission's functions and must comply with all confidentiality requirements.
This position is a permanent part-time benefited position for a minimum work hour per week of 18.75 hours.
Pay rate\:
The starting salary range for this position is $35,000 to $41,000 depending on experience. This position is funded from the Commonwealth's annual operating budget and is subject to appropriation.
How to Apply:
Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson, Executive Director, at ***************. Resumes submitted without a cover letter will not be considered.
Deadline date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.
The State Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, or other factors protected by law.
$35k-41k yearly Auto-Apply 60d+ ago
IT Operations Technician
Lasell University 4.1
Remote support specialist job in Newton, MA
JOB DESCRIPTION
Job Title: IT Operations Technician
Division: Administration and Finance Department: Information Technology
Reports to: IT Operations Manager
Employment Status: 40 hours per week
JOB SUMMARY:
The IT Operations Technician is primarily responsible for effective support, preventative maintenance, and consultation for the following areas: faculty and staff desktop technology for technology issues and requests including desktop computers, laptops, mobile devices, printers, copiers, software (including installs), helpdesk call and ticket monitoring, student worker coordination, basic network troubleshooting, digital and analog audiovisual/multimedia systems and services; event and meeting space technology; event planning, coordination, and support; conferencing and collaboration services (e.g. video, web, and teleconferencing); videography and streaming services; lecture and content capture services and many other devices.
This position is 100% based on-campus in Newton, MA
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change job responsibilities at any time
.
Answer phone/email/ticketing requests for support and log all support requests in the ticketing system
Computer setup for new hires, moves, and changes (file migration, user preferences, etc.)
Deploy and maintain network printers
Provide “fixes” and modifications of installed software
Assist Infrastructure technicians by providing basic networking troubleshooting and assistance in hardware repair/replacement
Troubleshooting and maintain classroom and multimedia technologies and AV equipment
Provide AV setup and support for events and meetings
Maintain public and lab computing spaces
Collaborate on the creation and testing of computer/OS images for faculty and staff computers
Utilize Intune to display software packages and updates
Create and maintain knowledge base articles
Responsible for asset management and physical & digital security of desktop and mobile technology
Maintain Physical Security of computers
Provide guidance and support to IT student workers
Diagnose & replace computer components
Other duties as assigned
Qualifications
MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB:
Education level: Bachelor's degree in Information Technology field or 2 years relevant work experience.
Technology skills:
Comprehensive understanding of PC and Mac hardware and experience performing substantial repairs on desktop computers and laptops
Intermediate (2+ years) PC/Mac/Printer Hardware configurations and troubleshooting
Experience installing and troubleshooting software and hardware
Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless)
Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment
Experience with troubleshooting Extron AV systems
Experience with wired/wireless microphone systems, audio amplification and PA systems
Experience using TeamDynamix or similar ITSM tool
Experience with LDAP, Active Directory and group policies, data recovery tools, DHCP, and DNS
Experience with Intune
Familiarity with Microsoft Office applications
Other Skills/Requirements of the Job:
2+ years related experience
Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems
Must be able to work independently on complex work with minimal direction as well as collaboratively within a team setting as either participant or leader
Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations
Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance
Ability to follow up on assignments from IT Operations Manager and complete tasks in a timely manner
Attentive to detail and documents work as well as communication with clients through ticket tracking system (TeamDynamix)
Demonstrated ability to deliver professional customer service
Ability to work occasionally adjusted work hours during peak academic periods and special events
CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB:
Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus
PHYSICAL AND VISUAL REQUIREMENTS OF THE JOB:
(Pick the one from each category that best suits this position):
Physical Effort:
___Average physical effort with some handling of light weights such as
supplies or materials on an infrequent basis. (10 - 15 lbs.)
___ Occasionally an above average amount of physical effort including
consistent standing, lifting and carrying light to moderately heavy
materials or equipment.
__x_ High level of physical effort such as pushing, pulling, bending, lifting
and carrying heavy objects. (Over 50 lbs.)
Visual:
___ Average visual effort with infrequent exposure to visually demanding
work.
__x_ Above average visual effort with frequent exposure to visually
demanding work involving detailed work.
___ High level of visual effort with continuous exposure to highly detailed
work requiring substantial concentration.
What is the extent of exposure to
unpleasant
work conditions required in carrying out job duties?
Check Only One from each category.
__x_ Work performed in an environment with
correctable
conditions such
as lighting and room temperature.
___ Work performed in an environment requiring
occasional
exposure to
weather extremes, fumes , odors and/or noise.
___ Work performed in an environment requiring
constant
exposure to
weather extremes, fumes, odors and/or loud noise
Hazards:
__x_ Normally, no exposure to job hazards; probability of injury is remote.
___ Occasional exposure to job hazards, resulting in some injury, lost time,
or threatening to one's personal health.
___ Frequent exposure to job hazards, resulting in injury, lost time, total
disability or death.
$54k-63k yearly est. 12d ago
IT Technician I
Babson College 4.0
Remote support specialist job in Wellesley, MA
TITLE: Technician IDEPARTMENT: ITSDSUPERVISOR: Ethan PooleEXTENSION: 6430
PAY RATE: $15
DUTIES AND RESPONSIBILITIES: This position will provide courteous and enthusiastic end user technical support to student, faculty, and staff customers at the Information and Technology Services Center located on the 2nd floor of the Horn Library.
RESPONSIBILITIES:
Properly direct incoming phone and email support requests to their proper IT areas; seek assistance and escalate incidents to higher level support staff when needed
Perform all hardware repairs and basic software diagnostics on Babson-issued Lenovo laptop models
Remotely access Babson-issued laptops and desktops to assist with basic customer issues (e.g. email client setup, printer configuration, network drive mapping)
Document all actions and repair steps taken in our support ticket tracking system, and communicate pertinent information to customers at time of pickup
Read and respond in a timely manner to email and Webex messages sent by student supervisors and full-time IT staff
QUALIFICATIONS:
Strong troubleshooting skills required, with preference given to applicants who have experience building, upgrading, repairing, or troubleshooting computer hardware and software issues
Previous customer service experience
Ability to work in a fast-paced and team-oriented environment that demands attention to detail
$15 hourly Auto-Apply 60d+ ago
Hospital Sterilizer Decontamination Field Specialist
Steris 4.5
Remote support specialist job in Boston, MA
Role Snapshot
Step into a field-based role where you'll be the on-site expert keeping large hospital sterilizers pristine and reliable. As a trusted advisor to STERIS Customers, you'll deliver hands-on decontamination services and light maintenance on complex mechanical, electro-mechanical, and electronic equipment in fast-paced healthcare settings.
A Day in the Life
You begin the day by confirming your route and loading your company van (which you keep at home) with the right chemicals, tools, and PPE. On arrival, you brief the Customer on the cleaning plan, then:
Perform chamber cleaning, including changing chemical ingredients, making proper chemical adjustments, and monitoring cycle parameters to maintain correct pressures.
Inspect and maintain the chamber cleaning equipment; make minor repairs and escalate issues as needed for safe, effective operation.
Handle, transport, and dispose of chemicals in strict accordance with safety protocols.
Document all work using your company-issued smartphone and laptop; submit reports and updates promptly.
Throughout the day you communicate proactively with Customers, Field Service partners, and the contract administration team-raising concerns, sharing updates, and identifying service enhancements. Before heading home, you reconcile your parts and supplies inventory and plan the next efficient route with the Scheduling Team and your Supervisor.
Schedule and Travel
Field service position with frequent travel (approximately 75%), primarily by company van within a few hours' drive; occasional air travel to other territories.
Full-time role with variable shifts (mornings, afternoons, nights) and some weekend days.
High flexibility required to meet healthcare facility needs.
Overnights may be required, with up to 50% overnight travel.
What You'll Own
Customer satisfaction as the first point of contact-professional, proactive communication and rapid issue resolution.
Scheduling coordination and status updates (arrival, service progress, completion, next steps).
Adherence to coverage and service standards across your assigned territory.
Troubleshooting observations and routing issues to the right technical contacts.
Care and accountability for your company vehicle, tools, equipment, and parts inventory.
What You Bring
High School Diploma or GED.
3+ years of work experience, including at least 1 year in a technical or service field (e.g., sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive). An associate degree, relevant certifications, or military experience may count toward the experience requirement.
Valid driver's license.
Ability to work flexible hours-often outside standard business hours-with overtime and weekends; comfortable with up to 50% overnight travel.
Solid computer and smartphone proficiency.
Excellent interpersonal skills and Customer communication.
Strong organization and problem-solving; able to work independently without supervision.
Proficiency with industrial cleaning equipment operation, plus maintenance and repair skills.
What STERIS Offers
Market competitive pay
Extensive paid time off plus 9 paid holidays
Excellent medical, dental, and vision benefits
Company vehicle
Company cell phone and laptop
Tools, equipment, and uniforms provided
Long- and short-term disability coverage
401(k) with company match
Maternity and paternal leave
Additional add-on benefits/discounts (e.g., Pet Insurance)
Tuition reimbursement and continued education programs
Strong advancement prospects and a stable long-term career path
Make a Direct Impact
Join a high-performing team that supports safe patient care by ensuring sterilizers run at their best-every shift, every location.
$73k-89k yearly est. 8d ago
RC Field Specialist II
Harry R Feldman
Remote support specialist job in Boston, MA
The Reality Capture Field Specialist II is an integral part of the Reality Capture department and in collaboration with Project Managers, Assistant Project Managers, and other Field Specialists is responsible for providing onsite laser scanning, survey control, SLAM mobile scanning, and preconstruction survey support. Responsibilities will include operation of all Feldman Geospatial's scanning equipment, alongside conventional survey instruments including Levels, Total Stations, and GPS. A Field Specialists will be required to connect with senior Field personnel and assist in executing laser scanning plans, survey control, and level runs in support of Reality Capture department projects.
As a key member of our team, the Reality Capture Field Specialist II is expected to uphold the company's core values of trust, respect, accountability, humility, health, and leadership. This includes demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading by example to contribute positively to the overall culture and success of the company.
Job Title:
Reality Capture Field Specialist II
Reports To:
Reality Capture Project Manager
Direct Reports (Y/N):
N
Department:
Reality Capture
Work Status:
Full-time regular
FLSA Status:
Non-exempt
Revised Date:
10/01/2024
$44k-80k yearly est. 60d+ ago
Registered Nurse (RN) - Clinical Support Specialist - $33+ per hour
Tenet Massachusetts 4.5
Remote support specialist job in Ashland, MA
The Registered Nurse (RN) Clinical SupportSpecialist role at Tenet Massachusetts involves developing and implementing educational programs for nursing staff to support their professional growth and competency. The position requires collaboration with nursing leadership and staff across multiple facilities to deliver orientation, continuing education, and mentorship. The role also includes participation in quality improvement activities and ensuring compliance with regulatory standards in a healthcare setting.
Tenet Massachusetts is seeking a Registered Nurse (RN) Clinical SupportSpecialist for a nursing job in Ashland, Massachusetts.
Job Description & Requirements
Specialty: Clinical SupportSpecialist
Discipline: RN
Duration: Ongoing
36 hours per week
Shift: 12 hours
Employment Type: Staff
MetroWest Medical Center is the largest community health care system between Worcester and Boston. MetroWest Medical Center is committed to providing high quality, comprehensive care, at a location close to home. The 307-bed regional healthcare system includes Framingham Union Hospital, Leonard Morse Hospital in Natick and the MetroWest Wellness Center. MetroWest Medical Center has been named to the 2019 America's 100 Best Hospitals List by Healthgrades.
Onboarding Process: Please be advised that candidates must successfully complete a background check and pre-employment health screening which includes a drug screen.
Position Summary:
Under the guidance of the Market Education Director, the Nursing Educator collaborates with facility/market nursing leadership and staff across departments to assess, plan, develop, implement, facilitate, evaluate, and revise educational programming for all levels of nursing personnel and non-nursing personnel as indicated or requested. The educator acts as a key resource in the orientation and continuing education of nursing staff at Tenet Healthcare. The Nursing Educator implements a comprehensive education program for his/her assigned units while following and contributing to Tenet educational goals and vision. Educational programs typically include, but are not limited to, orientation, continuing education, and in-services. Other services may include, but are not limited to, process, performance and service-delivery consultation, and contributions to the organization through councils, committees, and workgroups.
Job Responsibilities:
Supports the educational needs for assigned units/clinics including classroom, clinical experiences, and learning technologies. Implements Tenet comprehensive education programs to meet the orientation and ongoing competency needs and professional development needs of the nursing staff, with specific focus for his/her units/clinics, which supports the Tenet model of professional nursing practice. Ensures all program/course revisions meet the Department of Nursing and regulatory expectations and standards. Adheres to national education practice standards and stays abreast of current research into nursing education practice. Programs are executed and revised based on adult learning principles, organizational, and learning theory consistent with Tenet endorsed philosophy and direction. Provides consultation to enhance continuing education, professional development opportunities and mentorship opportunities; delivers/coordinates other educational programs as directed (e.g., Grand Rounds, in-services, continuing education, job-specific and specialty curricula) to support competence and professional growth of Tenet nursing staff. Provides leadership to preceptors and serves as a role model through educational programs and ongoing coaching and mentoring. Serves as a facilitator to nurse residents and actively mentors and supports their growth in the profession and clinical practice. Participates in continuing education provider unit learning. Evaluates nursing education activities, which qualify for continuing education credit. Participates in activities to keep abreast of the changes to market/facility policies/procedures of the provider unit, and the expectations of the educator role. Assists in development of clinical policies and procedures as requested. Provides guidance, resources, and knowledge for professional growth of others. Mentors colleagues, other nurses, students, and others as appropriate. Participates in quality performance improvement activities. Performs other duties as assigned/required. Medical/Surgical Services - Covers Services but not limited to: Surgery/Ortho; Inpatient Rehab; Wound; Bariatrics; Vein and Liver Clinics; Adult Infusion Clinical; Lab. Accountable for the Projects, such as but not limited to: BLS; Accucheck; and Fall Prevention Program.
Qualifications:
Education:
Required: Bachelor's degree in nursing, nursing education, or related specialty
Experience:
Preferred: 1 year of nursing experience in an acute care setting
Certifications:
Required: Current state licenses and certifications
Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Tenet Mass Job ID #. Posted job title: RN Clinical Educator FT Days
About Tenet Massachusetts
Facilities:
Saint Vincent Hospital - Worcester, MA
MetroWest Medical Center - Framingham, MA
Leonard Morse Hospital - Natick, MA (part of MWMC)
MA - SVH
Tenet's Saint Vincent Hospital has been providing high-quality health care to Worcester and the surrounding communities for more than 125 years. At Saint Vincent Hospital, we believe you should have access to the treatments you need without having to travel far from home. We are proud to have been the first hospital in central Massachusetts to offer robotically assisted surgical procedures and minimally invasive, computer-assisted joint replacements. Among the distinctions that we have received include our designations as a Blue Distinction Center for
Cardiac Services, Bariatric Surgery, and both Knee and Hip Replacement. We continue to be leaders in state-of-the-art treatments like our CyberKnife Radiosurgery, and our Cardiac Rehabilitation Program which offers a unique, specialized approach to overcoming heart health challenges. Healthgrades awarded Saint Vincent Hospital #1 in Cardiology in the state and one of America's 100 Best Hospitals for Coronary Intervention in 2023 and 2024, which puts Saint Vincent Hospital in the top 5% of hospitals nationwide for coronary intervention. At Saint Vincent Hospital, you can grow your career skills through a wide range of specialties, and help support the overall health of our community.
MA - MWMC
Tenet's MetroWest Medical Center has been serving the community since we opened as the first public medical facility in Framingham in 1893. MetroWest Medical Center is comprised of Framingham Union Hospital and Leonard Morse Hospital, a unique behavioral health specialty center located in Natick dedicated to the mental health of our community. At Framingham Union Hospital, you'll find comprehensive health care services for your entire family including 24-hour
emergency care, advanced cardiac care, high-tech cancer treatments, and advanced maternity care including our Special Care Level IIB nursery and high risky pregnancy care. MetroWest Medical Center was recognized by the Joint Commission with a Gold Seal of Approval, a symbol of quality that reflects our commitment to meeting performance standards and providing safe and effective patient care. Our skilled cardiac team has been recognized as one of Healthgrades' America's 100 best hospitals for Coronary Intervention and ranked among the top 5% in the nation for coronary interventional procedures in 2023. At MetroWest Medical Center, you can grow your career skills and be a vital member of our team dedicated to improving the health of our community.
Benefits
Medical benefits
Dental benefits
401k retirement plan
Keywords:
Registered Nurse, Clinical SupportSpecialist, Nursing Education, Continuing Education, Patient Care, Healthcare, Mentorship, Professional Development, Acute Care Nursing, Quality Improvement
$36k-45k yearly est. 2d ago
System Support Associate
Kelmar 4.0
Remote support specialist job in Wakefield, MA
The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well the possess the ability to assess current processes and recommend improvements and efficiencies. The System Support Associate may also be assigned individual and group projects as needed. This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Wakefield, MA; or Wilmington, DE. The System Support Associate may be required to work occasional evening/holiday hours as needed.
RESPONSIBILITIES AND DUTIES:
Gather and document requirements from current or requested client-specific processes and customizations. This may include refining and reviewing the client requested criteria with the Product Owner and Management team
Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines
Perform acceptance and regression testing on completed development work
First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors
Communicate regular updates on all open tickets for assigned clients and projects
Train end users in the KAPS system, including assisting with periodic webinars
Analyze and recommend process workflows to client
Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials
Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required
Provide status reports on open requests to clients as required
QUALIFICATIONS:
Minimum of 2 years' relevant work experience; previous experience in managing clients in a system support role are preferred; preference may be given to candidates with a prior working knowledge of unclaimed property
Excellent technical writing and verbal communication skills
Solid planning, time management, communication, decision making, presentation and organization skills
Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)
Comfortable using online meeting platforms (Microsoft Teams, etc.)
Comfortable in and adaptable to a fast-paced environment
Self-directed learner and independent problem solver
Must be a team player
Travel up to 15% may be required
Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.
SALARY & BENEFITS:
Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring range for this position is $55,000 - $62,000.
In addition, Kelmar provides the following benefits:
Medical, Dental and Vision Insurance
Flexible Spending Plans
Basic Life, AD&D, and Voluntary Term Life Insurance
Disability Insurance
401(k) Plan with Company Match
Paid Parental Leave
Paid Time Off
Tuition Assistance
Eligible for Discretionary Annual Bonus
The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!
Kelmar Associates is an equal opportunity employer.
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How much does a remote support specialist earn in Nashua, NH?
The average remote support specialist in Nashua, NH earns between $28,000 and $72,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Nashua, NH