Remote support specialist jobs in Nashville, TN - 240 jobs

Job Information State of Tennessee Job InformationOpening Date/Time01/13/2026 12:00AM Central TimeClosing Date/Time01/26/2026 11:59PM Central TimeSalary (Monthly)$7,458.00 - $9,697.00Salary (Annually)$89,496.00 - $116,364.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentTransportation LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, BUREAU CHIEF ENGINEERING, DAVIDSON COUNTY This position is located in the Asset Management Division - Performance/Quality Management Section. For more information, visit the link below: Qualifications Education and Experience: Bachelors Degree and 8 years of demonstrated competency in a related field as may be outlined in the position description, OR Masters Degree and 7 years of demonstrated competency in a related field as may be outlined in the position description. Necessary Special Qualifications for Regional Technical Specialist Some positions in these classifications may have additional requirements such as: Professional licenses and/or certifications Possess and maintain a Class D driver's license valid for use in operating vehicles in the State of Tennessee Any necessary special qualifications will be denoted in the position description. Knowledge, Skills, Abilities, Competencies, and Tools/Equipment Skilled in the project delivery methods, including design/bid/build and alternative delivery Skilled in state and federal regulations/requirements for development and construction of projects Skilled in using critical thinking to problem solve and make informed decisions, independently Skilled in advanced technical writing Skilled in review and assessment of draft legislative language Skilled in the ability to communicate effectively, while interacting with internal and external stakeholders in a professional and courteous manner Skilled in working on project teams Skilled in the ability to analyze a process and offer actionable feedback for use in improving the effectiveness, quality, and efficiency of the existing process Skilled in the application of transportation finance principles Skilled in the development of contract principles and applications Skilled in the ability to identify and mitigate risk associated with transportation projects Skilled in the ability to research and explore innovative technical concepts and develop applications for how to apply those concepts to transportation projects Ability to research and explore innovative technical concepts and develop applications for how to apply those concepts to transportation projects Ability to communicate effectively, with excellent verbal/written and public speaking skills, interacting with others in a professional and courteous manner, including internal/external stakeholders, consultants, landowners, and governmental agencies Ability to resolve conflicts, coach and motivate others, build high-performing teams, and create a culture of accountability, collaboration, and accomplishment Conditions of Employment Incorporating overtime, weekends, and night shifts into their schedules as work schedules dictate Extended durations outdoors in extreme weather conditions Working in and around construction and vehicular traffic Walking on uneven terrain Climbing ladders and construction scaffolding Carrying equipment and samples in excess of 25 pounds Driving long distances as required to perform daily duties Performing work in which personal protective equipment will be required to be worn Sitting for extended periods while driving or working on computers Standing for extended periods while working outdoors or in a laboratory setting Overview The Statewide Technical Specialist is a recognized subject matter expert within their specific discipline and contributes to national technical committees within their area of technical expertise. The Statewide Technical Specialist provides discipline-specific technical expertise to divisions within TDOT as well as assistance to consultants, contractors, suppliers, federal and state agency partners, local governments, transit agencies, aviation authorities, utility companies, and developers as part of enhancing TDOTs transportation infrastructure network. Statewide Technical Specialists are responsible for overseeing transportation professional planning and public outreach, as well as the collection and analysis of data and information for the development of technical reports, grants, and contracts used as part of TDOTs infrastructure for all modes of transportation. This position is expected to use engineering judgment and decision-making skills in providing for the interpretation of state statutes, regulations, policies, plans, specifications, standards, grants, and contracts. This position assists Project Teams in navigating change throughout the life of a project by providing innovative solutions for the resolution of complex issues; safeguarding statewide consistency, ensuring exceedingly complex program issues are routinely communicated; risk, quality, and change management are addressed; and policies, procedures, and standards are consistently applied. This position is expected to take an active role in the Alternative Delivery program, ensuring statewide consistency, staying relevant and engaged as part of their specific discipline, reviewing alternative technical concepts, and adapting new technologies and best practices in driving TDOT's transportation projects forward. Responsibilities NOTE: The position responsibilities listed are representative of the work performed by positions within the Technical Specialist classification series. The responsibilities listed are not all inclusive for every position nor is it expected that all positions will be assigned every responsibility. Serve as a subject matter expert in the applicable discipline specific area Research, develop, and implement discipline specific technical guidance to address recurring issues on projects and programs Read, interpret, and apply statutes, regulations, policies, plans, specifications, standards, grant language requirements, contract requirements, and funding applications As part of a matrix organization, coordinate with the Project Manager and Project Team regarding potential impacts to the scope, schedule, and/or budget for projects and programs Perform applicable discipline-specific activities on exceedingly complex projects and statewide programs having the highest degree of risk Assist with multidisciplinary reviews for projects as part of the Quality Assurance process on exceedingly complex projects and statewide programs Participate in Risk Management Assessments and implement risk mitigation strategies Identify conflicts in proposed designs, make recommendations, and coordinate proactive solutions with other disciplines to ensure the needs of the project are met in all phases of the project Participate in the scope development, selection, and administration of alternative delivery contracts on all phases of the project Attend, serve at, and facilitate public meetings as a department representative, proactively addressing customer needs and concerns Lead and participate in national technical committees Review draft legislative language and regulatory public notice announcements that could potentially impact TDOT's ability to deliver projects and programs and provide the Executive Leadership Team and the motoring public feedback on potential ways to mitigate these impacts Serve as a mentor in supporting career development and cultivating the communication and leadership skills of others at TDOT Provide feedback to Regions, local government partners, consultants, contractors, and legislators on grants, projects, and programs and provide resolution for highly complex issues Operate light-duty vehicles

GENERAL STATEMENT OF JOB This is the third of three levels in the Accounting Support series. Incumbents perform accounting support duties requiring in-depth knowledge of organizational policies and procedures and accounting systems. Responsibilities may include reconciling general ledger and subledger accounts; preparing, reviewing, and correcting accounting reports; posting debits and credits to the correct accounts; monitoring assigned budgets; ensuring policies and procedures are adhered to; and performing the duties of the lower levels. ***PLEASE NOTE: THIS POSITION WILL WORK IN THE REVENUE SECTION OF THE FIRST FLOOR OF CITY HALL.*** Example of Duties SPECIFIC DUTIES AND RESPONSIBILITIES Essential Functions: Processes and documents transactions such as accounts payable and receivable, tracks budget accounts and expenses, reconciles general ledger and subledger accounts; reconciles accounts and researches discrepancies; posts debits and credits to accounts; and performs related duties. Monitors assigned budgets which includes preparing cost estimates for budget recommendations, monitoring expenditures, and maintaining records. Receives, processes, and/or prepares a variety of receipts, invoices, statements, payments, transactions, budget changes, and/or other related information; maintains files and records. Provides excellent customer service over the phone and in person to those visiting assigned area. Prepares, reviews, and collects financial statements and/or statistical, accounting, or operational reports, and spreadsheets. Opens and prepares batches of mail for processing. May review the work of lower-level staff; ensure compliance with policies and procedures. Performs other duties of a similar nature or level. Typical Qualifications MINIMUM EDUCATION AND TRAINING Education and Experience High school diploma or GED equivalent. No experience required. License and Certifications None. Supplemental Information MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED Knowledge, Skills, and Abilities: Knowledge of: Accounting principles and practices. Accounts payable/receivable and general ledger reporting techniques. Data entry techniques. Mathematical concepts. Automated accounting software packages. Recordkeeping principles. Budgeting principles. Computers and related software applications. Applicable Federal, State, and/or local laws, rules, and regulations. Skill in: Balancing accounts. Reconciling financial records and information. Monitoring budgets. Tabulating, recording, and balancing transactions. Performing mathematical calculations. Researching and resolving account discrepancies. Using a computer and applicable software applications. Applying applicable Federal, State, and/or local laws, rules, and regulations. Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction. Physical Requirements The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Grasping: Applying pressure to an object with the fingers and palm. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. Mental Acuity: Making rational decisions through sound logic and deductive processes. Reaching: Extending hand(s) and arm(s) in any direction. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Standing: Particularly for sustained periods of time. Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

The Business Applications Specialist is responsible for delivering company-wide business solutions through ERP and external software application configuration/development as well as supporting all field-based users utilizing such applications. This includes troubleshooting applications for all internal customers, such as Sales, Finance, Operations, Supply Chain, and other business units. This position is also responsible for managing assigned projects and defining, developing, testing, training, analyzing, maintaining, and improving in-house and external provided software applications. Continuous mentoring and development of system users will be critical to support the collective application of all systems and processes. Location & Schedule * The closest Colony branch location * Typically 8am and 5pm, Monday through Friday * Moderate travel requirements between Colony locations (including weekend travel and overtime) Essential Job Functions * Act as the first line of Application Support, including support that may not be in normal business hours. * Support the release of all new, enhanced, or repaired system applications to ensure maximum user adoption. This will include documentation and providing user training. * Participate in all system implementation projects supporting new acquisitions. * Act as an ambassador of Colony at all times. * Work closely with the IT Development team, corporate departments, regional teams, and branch resources to coordinate specific duties and implement deliverables. * Assist Developers, Analysts, and Designers in conceptualizing, developing new software programs, and applications. * Develop and maintain professional relationships with our 3rd party strategic partners to help ensure Colony will be top priority in times of urgent need. * Proactively keep Senior Business Applications Specialist informed of status and open issues at all times. * Respond and resolve problems in an efficient and timely manner. * Maintain currency of all Colony systems, policies, and procedures. * Maintain a moderate travel schedule throughout the year with potential overtime / weekend travel. Strategy & Planning * Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability. * Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments. * Manage defining software development project plans, including scoping, prioritization, scheduling, and implementation. * Provide Project Management with tracking of the status of various projects throughout the project lifecycle. This includes full immersion into such projects and becoming the expert in the room of associated tasks to drive to expected outcomes. Acquisition & Deployment * Assist in planning & facilitating the Business Assessment / Gap Analysis Process pertaining to the system migrations. * Conduct research into software application products and services in support of business requirements. * Coordinate with external vendors to drive efficient implementation of new software products, and for resolution of any adaptation issues. * Manage the prioritization and scheduling of applicable software improvements and upgrades. * Manage and conduct on-site training pertaining to system migration and utilization of system applications. * Develop, plan, and conduct all post go-live support, training, and advanced training. * Provide on-site field support during conversion and post go-live hyper care weeks in business support of branch and regional leadership. Operational Management * Collaborate closely with business stakeholders to understand their requirements, informational needs, and data sources, and conduct requirements gathering sessions, meetings, and presentations. * Translate business needs into a clearly defined and detailed business requirements document, inclusive of business use cases, process flows, traceability matrices as well as report mock-ups. * Clearly document and articulate As-Is with To-Be business needs and be able to educate users on system functionality/features and help bridge the gap on processes as needed. * Ensure systems integrations are built for scale to align with the growth of the company while maintaining accuracy and completeness of data flowing from our ecommerce platform, fulfillment center, and other third-party systems. * Work with the internal and implementation partner teams on automating data integrations. * Stay ahead of the new features and functionality, and provide recommendations for continuous improvements. * Participate in technical design reviews & audits to ensure design objectives are met and standards are followed. * Work with direct reports and end users on usability / Help Desk issues. What You'll Need for success: Knowledge & Experience * In-depth, hands-on knowledge of, and experience with, enterprise applications, including Epicor Prophet 21 (P21), with preferably 2 years' Colony experience with the day-to-day technical management and implementations * Understanding of ERP workflow functionality and processes * Strong understanding of common industry-standard business practices in accounting, supply chain, distribution, and warehouse management * Related experience with 3rd party tools and add-ons like Boomi, Avalara, Gains, Descartes, RFSmart a plus * Proven experience with troubleshooting principles, methodologies, and issue resolution techniques * Excellent written and oral communication skills as well as proficient in the use of Microsoft Office (Outlook, Word, Excel and PowerPoint) Personal Attributes * Experience working in a team-oriented, collaborative environment, with strong teamwork and interpersonal skills * Highly self-motivated and directed with the ability work independently * Ability to absorb new ideas and concepts quickly and good analytical and problem-solving abilities * Ability to manage competing priorities and effectively prioritize and execute tasks in a high-pressure environment * Ability to communicate effectively across all levels and present ideas in business-friendly and user-friendly language * A strong commitment to customer service, including a focused appreciation for the perspective of our end users and their customer-driven urgencies * Ability to provide strong team leadership through effective coaching, and training that result in successful employee development * Ability to think proactively and strategically Education & Certification * Bachelor's degree required in the field of Business Management, Computer Science, or Information Systems, and 3 years of related work experience. * Education and/or certifications with significant experience in SDLC, and project management are desired. We Can Offer You: We value performance that exhibits a high sense of urgency, coupled with attention to detail and a strong customer service orientation! We also care about the welfare of our employees, which is why our salary and benefits are competitive. Colony's benefits include: * Yearly discretionary bonus potential based upon performance. * Medical (including HSA/FSA), Dental, Vision, STD/LTD, Life Insurance. * 401k with company matching. * Competitive PTO and paid holidays. * Company-provided PPE as required. * Industry leading training and development. * Generous discounts on the best products from leading industry vendors. Life at Colony: Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets. At Colony, our people are our most valued asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will not only find their work to be meaningful, but will have the opportunity to grow alongside Colony, both professionally and personally. If you possess a will to win and would like to join a culture where integrity and collaboration are integral to success, apply to Colony Hardware today to join our growing family! Colony's Commitment to Equal Opportunity: Colony Hardware Corporation is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Who We Are:Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership. What's in it for You:VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!What You'll Do:The IT Technician will be responsible for maintaining our computer systems and networks, ensuring optimal performance and providing technical support to staff. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a keen attention to detail. Job Duties: Troubleshoots and resolves PC and peripheral device hardware and software-related problems with minimal supervision. Acting as a point of contact for all IT issues and requests for in multiple locations Travel to Store locates required when needed Updating Active Directory adding and removing User and Computer accounts Identifies and distinguishes common types of LAN and Internet connectivity problems and resolves them with little or no supervision. Applies standard diagnostic and troubleshooting principles, theories, concepts, and techniques in resolving user issues and technical problems. Updates notes in a help desk ticketing system from beginning to end to document steps taken to resolve customer issues. Performing IT equipment installs including, but not limited to desktop computers, network equipment, and UPS Skills Required: Three (3) years of related experience in computer/network maintenance, desktop support, troubleshooting desktop Windows 10 environment, or applications support OR Combined education and experience qualifications. An equivalent combination of post-secondary education and/or job-related experience Job Qualifications & Requirements: Bachelor's degree in computer science, Information Technology, or a related field preferred Certification in IT-related fields (e.g., CompTIA A+, Network+) is a plus Proven experience as an IT Technician or similar role Excellent diagnostic and problem-solving skills Strong knowledge of computer hardware, operating systems, software, and network configurations Experience with network security and antivirus programs Familiarity with various operating systems and platforms (Windows, MacOS, Linux) Knowledge of internet security and data privacy principles Ability to work independently and as part of a team Strong communication skills and the ability to explain technical issues clearly Physical Requirements: Must be able to pass post offer drug test. Compensation: $20-$25 hourly depending on skills and qualifications. Full Time Position Benefits Velocity Vehicle Group Offers: Fantastic Culture 401k + match Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Sick Leave Company perks such as employee discounts, company events and training programs Excellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Welcome to The AME Group - Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we've built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don't just adapt to change - we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey. We are seeking a talented and experienced IT Desktop Support Technician to join our team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Nashville, TN. Responsibilities: Install, configure, and maintain computers, printers and peripherals. Provide field technical support for our clients. Diagnose and resolve hardware and software issues. Manage and monitor client workstations and servers. Document all technical support activities in ticketing systems Maintain accurate inventory records of all client equipment. Requirements Qualifications: 2+ years of hands-on experience in IT desktop support. Proficient in troubleshooting hardware and software issues in a Windows environment. Experience with Active Directory, Microsoft office suite and other common business applications. Azure experience a plus. Strong communication skills and the ability to work with clients in a professional manner. Ability to work independently and collaboratively in a team-oriented environment. Adept at managing priorities and meeting deadlines. Associate degree or relative certifications (CompTIA A+ certification) Valid driver's license and reliable transportation is necessary. Must be able to lift up to 50 lbs. COMPETITIVE BENEFITS PACKAGE! - INCLUDING: • Medical, Dental & Vision coverage with low premiums • HSA contributions plus quarterly company match • 401(k) with up to 4% company match • Company-paid life insurance + voluntary coverage options • PTO starting on your hire date and additional sick time • 7 paid holidays • Disability, Accident & Critical Illness plans • Training opportunities , EAP, and role-based cell phone/mileage reimbursement If you are a skilled IT professional seeking a new challenge and a rewarding opportunity with a dynamic company, we encourage you to apply. This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.

We are looking for an IT Support Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. You will also be working closely with the users of our network in order to identify potential issues and fix existing problems. To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices including WAPs, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configuration Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software. Requirements Windows Servers Ability to think through problems and visualize solutions. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. Knowledge of application transport and network infrastructure protocols. Ability to create accurate network diagrams and documentation for design and planning network communication systems. Provides specific detailed information for hardware and software selection. Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Ability to work with all levels of staff within and outside of IT and outside the organization. A self -starter able to work independently but comfortable working in a team environment. Good analytical and problem -solving skills. Dependable and flexible when necessary

Job Description High Tide Technologies is a leading provider of SCADA and utility monitoring solutions with over 20 years of experience and ongoing growth. Headquartered in Nashville, TN, we serve more than 1,700 customers across the United States, Canada, and Central & South America supporting utilities of all sizes with innovative technology and reliable service. We are seeking a Technical Support Engineer to join our Nashville-based team. This role provides frontline, phone-based technical support to customers and distributors who are installing or troubleshooting field equipment. This position is ideal for a technical professional with strong electrical fundamentals, good problem-solving skills, and a customer-first mindset who is eager to learn SCADA and utility monitoring systems. Location: On-site in Nashville, TN Pay: $50,000 - $70,000 per year Schedule: Monday - Friday, 8am - 5pm Some after-hours support required (one weekend per month and one evening per week) What You'll Do: Provide frequent, phone-based technical support to customers and distributors during equipment installation and troubleshooting Assist customers in real time while units are being installed or diagnosed in the field Conduct customer satisfaction follow-ups Build and configure customer sites within High Tide's cloud-based SCADA platform Configure user access and system settings based on customer input Maintain accurate records in internal tracking systems and software tools Support cross-team coordination as needed Update tracking matrices & company-wide software-based applications for organizational purposes Other duties as assigned What We're Looking For: Foundational knowledge of electrical and electronic concepts, including voltage, current, and resistance Ability to understand and interpret meter readings and basic electrical measurements Comfortable with basic math, including binary and hexadecimal number conversions Strong communication skills and professional phone presence Customer-first attitude with a focus on problem-solving Organized note-taking and record-keeping skills Ability to manage multiple tasks and customer issues simultaneously Willingness to learn new systems and follow documented processes PLC Programming experience a plus Education and/or Experience: Associates degree in electronics or programming or equivalent experience. What We Offer: Join a company with a long history of growth, innovation, and customer-focused solutions. Work with a supportive team and enjoy benefits designed to support your health, family, and professional development. 10 paid holidays and PTO 401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting Two medical plans: a PPO and an HDHP with an HSA Dental/Vision coverage Pet Insurance Company-paid Employee Assistance Program (EAP) Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability Additional Voluntary Life Insurance & AD&D Supplemental health insurance: hospital, accident, and critical illness insurance QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Applicants have rights under Federal Employment Laws. Click or copy and paste the link address below into your browser for more information: EEO/AA/M/F/Vet/Disability Employee Polygraph Protection Act Family and Medical Leave Act *********************************

High Tide Technologies is a leading provider of SCADA and utility monitoring solutions with over 20 years of experience and ongoing growth. Headquartered in Nashville, TN, we serve more than 1,700 customers across the United States, Canada, and Central & South America supporting utilities of all sizes with innovative technology and reliable service. We are seeking a Technical Support Engineer to join our Nashville-based team. This role provides frontline, phone-based technical support to customers and distributors who are installing or troubleshooting field equipment. This position is ideal for a technical professional with strong electrical fundamentals, good problem-solving skills, and a customer-first mindset who is eager to learn SCADA and utility monitoring systems. Location: On-site in Nashville, TN Pay: $50,000 - $70,000 per year Schedule: Monday - Friday, 8am - 5pm * Some after-hours support required (one weekend per month and one evening per week) What You'll Do: * Provide frequent, phone-based technical support to customers and distributors during equipment installation and troubleshooting * Assist customers in real time while units are being installed or diagnosed in the field * Conduct customer satisfaction follow-ups * Build and configure customer sites within High Tide's cloud-based SCADA platform * Configure user access and system settings based on customer input * Maintain accurate records in internal tracking systems and software tools * Support cross-team coordination as needed * Update tracking matrices & company-wide software-based applications for organizational * purposes * Other duties as assigned What We're Looking For: * Foundational knowledge of electrical and electronic concepts, including voltage, current, and resistance * Ability to understand and interpret meter readings and basic electrical measurements * Comfortable with basic math, including binary and hexadecimal number conversions * Strong communication skills and professional phone presence * Customer-first attitude with a focus on problem-solving * Organized note-taking and record-keeping skills * Ability to manage multiple tasks and customer issues simultaneously * Willingness to learn new systems and follow documented processes * PLC Programming experience a plus Education and/or Experience: * Associates degree in electronics or programming or equivalent experience. What We Offer: Join a company with a long history of growth, innovation, and customer-focused solutions. Work with a supportive team and enjoy benefits designed to support your health, family, and professional development. * 10 paid holidays and PTO * 401K Plan - Up to 7.5% (3% employer contribution and up to another 4.5% employer matching) as based on your contribution thereafter: immediate full vesting * Two medical plans: a PPO and an HDHP with an HSA * Dental/Vision coverage * Pet Insurance * Company-paid Employee Assistance Program (EAP) * Company-Paid Life Insurance & AD&D, Short-Term Disability and Long-Term Disability * Additional Voluntary Life Insurance & AD&D * Supplemental health insurance: hospital, accident, and critical illness insurance QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Applicants have rights under Federal Employment Laws. Click or copy and paste the link address below into your browser for more information: * EEO/AA/M/F/Vet/Disability * Employee Polygraph Protection Act * Family and Medical Leave Act * *********************************

We are looking for top notch techs to expand our growing team in providing high-quality IT support to our Clients. As part of the Stringfellow Service Delivery Team, you will interact with our Clients daily, resolving issues that may include workstation support and setups, printers, mobile devices, password resets, Office 365 and other cloud applications. If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in cloud application deployment projects and get hands on experience with the latest and greatest technologies. Responsibilities: Communicate and provide remote login support for clients via inbound/outbound calls, email, and help desk tickets. Consistent documentation of end-user contact info, interactions, time entries, associated activity, and root cause resolutions. Ensure timeliness of ticket submissions, escalations, required actions, and associated notifications. Maintain a professional attitude and provide superior client service in all circumstances Configuration and troubleshooting of desktops, laptops, and mobile devices. Ideally you will also have: Proven experience in the implementation and support of enterprise systems, applications, and related products Working experience supporting all current Microsoft Server Operating Systems (Windows, Windows Server) Working knowledge of Office 365 configuration and support Ability to configure, support & troubleshoot connection settings for Microsoft Outlook users in a cloud environment Ability to communicate ideas in both technical and user-friendly language Ability to prioritize and execute tasks in a high-pressure environment Requirements: 1-2 years of experience in a support role in the technology industry Exceptional communication skills Microsoft certifications are a plus ITIL and Networking certifications a plus Hybrid Work Environment - Brentwood/Nashville, TN Office Benefits: Competitive salary based on experience Company paid health insurance and disability insurance Paid vacation and sick leave Certification and Training Reimbursement Retirement plan with company match To learn more about Stringfellow Technology Group, check out the links below: ****************************

Job DescriptionSalary: $52k/yr COMPANY: Navita is a Managed Services Provider focused on providing our clients proactive technical support and customer service. We operate primarily in the medical, financial, and industrial manufacturing spaces but have clients in a wide array of industries. We step in and become the IT Department for our clients providing everything from Tier one support all the way to BI solutions. This is not a corporate environment and we care much more about customer satisfaction and actually resolving problems for good instead of being concerned about call volume and handle times. We take pride in being a Faith based, Veteran owned company and strive to live up to everything that implies. GENERAL SUMMARY: The IT Engineer 1.5 is responsible for providing Tier One and Tier Two technical assistance with the ability to handle 80% of those requests without escalation. The IT Engineer 1.5 will be expected to work on-site at client offices and will be expected to work out of the Navita offices when not on-site at a customer location. This is a 3 month contract position with a possibility of being hired contingent upon a series of reviews held over the course of the contract. We expect this position to be able to run tickets from start to finish and follow runbooks for necessary resolutions. Essential Duties and Responsibilities: IT Support relating to issues with the systems and network infrastructure Support and Administrate Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, etc. Support and Administer virtualization technologies: VMware, Citrix, and Microsoft Hyper-V Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, switches, servers and security devices Administer hosted and cloud solutions for customers using technologies that meet their requirements Support disaster recovery solutions Support and Administer remote access solutions: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review Document maintenance for all computer systems and network infrastructure Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed scheduled maintenance windows Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction Ability to work in a team and communicate effectively Escalate service or project issues that cannot be completed within agreed service levels Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals Document internal processes and procedures related to duties and responsibilities Responsible for tracking time and expenses as they happen Understand internal business processes by completing assigned training materials Work through tickets that have been assigned through the dispatch process Work through project tickets and phases as assigned by a Project Manager Enter all work as service or project tickets into ticketing tool Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis and troubleshooting of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organizations key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment Certifications (Preferred but not required): Professional IT Certifications, such as: CompTIA A+, Network+ , Security+ , CCNA, Google CyberSecurity Certificate, and AZ-900.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Responsibilities Brasfield & Gorrie is seeking a Systems Engineer focused on Endpoint Management to join our team. In this on-site role, you will be responsible for designing, deploying, and optimizing our modern workplace solutions using Microsoft Intune and related tools. You will play a critical part in securing, managing, and enhancing endpoints (Windows, MacOS, iOS) to enable productivity and a streamlined user experience throughout the organization. Key Responsibilities: Modern Endpoint Management * Configure and administer Microsoft Intune for device lifecycle management (Windows, iOS) * Maintain and update Windows Autopilot profiles for device deployment * Deploy and manage applications using Intune, Patch My PC, and other modern deployment tools * Manage patching processes via Windows Update for Business, Microsoft Autopatch, and Azure Update Manager Mobile Device & App Management * Administer Mobile Device Management (MDM) and Mobile Application Management (MAM) policies in Intune * Manage MacOS endpoints using JAMF Automation & Scripting * Utilize PowerShell scripting to automate endpoint management, deployment, and remediation tasks Security & Compliance * Implement and support security baselines, device compliance policies, and endpoint protection mechanisms * Ensure application, patch, and device inventories are accurate and up to date Collaboration & Support * Work closely with security, networking, and service desk teams for effective endpoint management and troubleshooting * Provide documentation and knowledge transfer for operational support teams Education - Skills - Knowledge - Qualifications & Experience Required: * 3-5+ years of experience in endpoint management, systems engineering, or a related IT role * Bachelor's degree in technology-related field or relevant certifications * Significant hands-on experience with: * Microsoft Intune for device and app management * Modern app deployment frameworks (Intune, Patch My PC) * Operating System Deployment and Device Provisioning (Autopilot) * MacOS management with JAMF and/or Intune * Operating system and application patching (Windows Update for Business, Autopatch) * PowerShell scripting for automation and operational tasks * Solid understanding of device lifecycles, deployment, and modern workplace best practices * Strong troubleshooting and documentation skills * Ability to work independently and collaboratively across teams * Fast learner, detail-oriented, and adaptable to evolving technologies Preferred: * Microsoft certifications * Experience with Azure services or hybrid cloud environments * Prior experience supporting enterprise-scale endpoint management projects

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customers freight, no matter Performance, Management, Integrity, Logistics Specialist, Specialist, Transportation, Technology

Job Information State of Tennessee Job InformationOpening Date/Time01/20/2026 12:00AM Central TimeClosing Date/Time02/02/2026 11:59PM Central TimeSalary (Monthly)$4,562.00 - $5,694.00Salary (Annually)$54,744.00 - $68,328.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentEducation LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF EDUCATION, SPECIAL EDUCATION SERVICES DIVISION, DAVIDSON COUNTY WORKING JOB TITLE: TN PULSE Help Desk Coordinator For more information, visit the link below: search/agency/education/jobs Qualifications Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of experience in any one of the following areas: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware or software; or (2) the strategic planning of hardware or software components; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems. OR Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in business data processing (e.g., business data programming, business systems analysis, or computer accounting), management information systems computer and information systems, computer servicing technologies, or other related field may substitute for the required bachelor's degree. OR Substitution of Experience for the Specific Associate's Degree: Experience in one of the following areas may substitute for the specific Associate's degree on a year-for-year basis to a maximum of two years: (1) the resolution of data manipulation errors, the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware or software; or (2) the strategic planning of hardware of software systems components for computer or information systems; or (3) applications programming, or (4) the systematic analysis of user and systems requirements for computer or information systems; or (5) the training or instruction of individuals in systems analysis, applications programming, or proper utilization and implementation of hardware or software systems components within computer or information systems. OR Substitution of Graduate Coursework for the Required Experience: Any graduate coursework in management information systems, business data processing, business systems analysis, computer and information systems, or computer accounting may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (Thirty-six graduate quarter hours or a master's degree in the above fields is equivalent to one year of experience.). OR One year of experience as an Info Resource Support Spec 2 with the State of Tennessee. Necessary Special Qualifications: Positions within the Disability Determinations Section of the Division of Rehabilitation Services within the Department of Human Services will be required to complete a federal background check in accordance with the Homeland Security Presidential Directive 12 (HSPD-12) for issuance of an HSPD-12 compliant Personal Identity Verification (PIV) credential card. Overview Under general supervision, performs information systems technical support work of advanced difficulty; and performs related work as required. This is the advanced working class in the Info Resource Support Spec job series. An employee in this class diagnoses and resolves hardware and software problems for stand-alone microcomputer systems or other computer systems comprised of multiple hardware or software components accessed by multiple users. The computer systems include microcomputers, or minicomputers, as well as software and peripheral devices utilized by the mainframe. This class differs from Info Resource Support Spec 2 in that an incumbent diagnoses and resolves single-user software and hardware problems for computer systems. This class differs from Info Resource Support Spec 4 in that an incumbent leads a project team involved in the diagnosis and resolution of software and hardware problems for computer systems. Responsibilities 1. Repairs and maintains advanced equipment, performs advanced hardware diagnostics, and evaluates hardware for potential upgrades. 2. Uses simple and advanced computer systems for data entry, develops test plans for quality assurance, and manages inventory. 3. Administers the help desk ticketing system, develops and maintains hardware and software inventory plans, and ensures compliance with state policies, law, and guidelines. 4. Inspects advanced mobile devices, performs database backups, manages records, maintains permission controls, and procures necessary hardware and software. 5. Creates test scripts, maintains a knowledge base for issue resolution, and develops and maintains training materials and user manuals for software applications or hardware products. 6. Effectively communicates with vendors, supervisors, and team members. Trains support staff and end-users in the installation and use of hardware or software products. Competencies (KSA's) Competencies: 1. Manages Complexity 2. Manages Ambiguity 3. Tech Savvy 4. Action Oriented 5. Business Insight Knowledges: 1. Information Technology 2. Administration and Management 3. Telecommunications 4. Customer and Personal Service Skills: 1. Active Learning and Listening 2. Programming 3. Repairing 4. Complex Problem Solving 5. Equipment Maintenance Abilities: 1. Information Ordering 2. Problem Sensitivity 3. Written Comprehension Tools & Equipment 1. Personal Computer, Printer, Copy Machine 2. Telephone, Fax Machine 3. Cameras, Bar Code Scanners, Servers, Kiosks, Security Systems 4. Macintosh 5. Motor Vehicles

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.