Remote support specialist jobs in New Hampshire

Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashvillearea (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec) Monitor and manage Microsoft Windows 7/8/10 Operating Systems. Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010. Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a PLUS! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Kaseya RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Brentwood

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Working under minimal supervision from the Senior Manager, Client Services, and referring only unfamiliar / undocumented issues for management review or approval, the Sr Technical Support Specialist provides effective Tier 2 technical support and desktop application assistance for Connection workers in multiple, geographically diverse company buildings, home office locations and in support of Customer engagements. Key responsibilities of this position include responding to a variety of support requests in-person or remotely; performing technical troubleshooting; workstation builds/rebuilds; installing operating systems; software/hardware installs; patching systems and protecting against viruses/malware; and troubleshooting peripheral and mobile devices. Records technical issues and solutions in logs and analyzes customer feedback to develop recommendations for product / service enhancements. Responsibilities * Provides effective Tier 2 technical support and desktop application assistance for Connection workers in multiple, geographically diverse company buildings, home office locations and in support of Customer engagements. * Uses available technical tools, such as a knowledge base, remote management suite, and a service-management database, to support their work and will often deal with a wide range of users with varying levels of technical skill. * Consults with departments to gain an in-depth understanding of their technology needs; provides ad-hoc training to the user community; and regularly creates documentation to contribute to the knowledgebase. * Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures. * Responds to a variety of support requests in-person or remotely; performs technical troubleshooting; workstation builds/rebuilds; installing operating systems; software/hardware installs; patching systems and protecting against viruses/malware; and troubleshooting peripheral and mobile devices. * Creates alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. * Analyzes and makes recommendations for hardware and software standardization. * Collaborates with product/service owner teams to ensure efficient operation of the organization's workspace computing environment. * Ensures collection of relevant data by recording technical issues and solutions in logs. * Documents procedures, standards, best practice configurations, settings, installation sequences and back-out instructions. * Analyzes user experience and provides feedback for product/service owners to recommend product/service enhancements and minimize the negative impact of change. * Maintains an accurate inventory of IT hardware and software alignment to workers. * Utilizes measures and metrics to recommend process improvements within Client Services. * Maintains current knowledge of the products and services offered to Connection workers. * Contributes to the design and implementation of measurements that defines the throughput and quality of the team's work products. * Develops, uses, validates and enhances standard operating procedures with an eye toward enabling self-help, self-service and automation. * Authors, uses and monitors the effectiveness of knowledge articles that enhance incident resolution and problem management. * Performs all other duties or special projects as assigned. Requirements * Advanced knowledge of desktop operating systems and the installation and debugging of software. * Technical aptitude with ability to absorb and apply newly learned technical skills. * Advanced knowledge of computers, networking, and workspace technologies is required. * Intermediate knowledge of phone provisioning in a VoIP environment. * Experience using remote desktop management tools, such as Bomgar, etc. * Knowledge of desktop security and standards (security/networking). * Experience with Microsoft Active Directory and group policies, data recovery tools, Microsoft Exchange, Office 365, MacOS, iOS, WINS, DHCP, DNS, and TCP/IP. * Customer oriented with ability to listen to and anticipate needs of the customer. * Attention to detail in composing, keying, and proofing professional business materials. * Proven working knowledge of IT relevant tier level support with ability to read, understand and communicate on-line Standard Operations Procedures. * Demonstrated intermediate experience in one or more of the following: * Creating and updating technical support documentation in a formal knowledge base. * Creating and or delivering end user training on technology. * Providing dedicated advanced support to executive/VIP clients with specialized, non-standard technology needs. * Proficient in performing IT user administration and account management. * Systematic advanced reasoning skills with ability to define problems, collect data, establish facts, and draw valid conclusions. * Adaptable with ability to handle multiple tasks working with various departments and conflicting priorities. * Articulate with proficiency in English and ability to provide professional verbal and written communication. * Decisive with ability to troubleshoot, prioritize and escalate problems effectively. * Interpersonal skills with ability to work well within geographically diverse teams, to communicate regularly with other technicians to solve computer related problems, to convey necessary information accurately, to listen effectively and to ask relevant questions where clarification is needed. * Proactive with ability to analyze needs and identify ways to improve computer services to the organization. * Resolute with ability to maintain a strong sense of urgency. * Self-controlled with ability to work calmly in difficult situations and to perform well under stress when confronted with an emergency, criticism or an unusual customer situation.

In Manchester NH. 40 hours a week Mon-Fri 9AM-6PM schedule. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: ON - SITE Position - The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization. What You'll Do: Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely. Responds to support requests via telephone, email and in-person via the ticketing system. Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community. Triages and escalates more complex technical issues to Tier III or Tier IV support teams. Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community. Maintains accurate inventory of IT assets and equipment for the organization. Hours vary based on Health System needs and can include nights and/or weekends. Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work. Who You Are: Education: An Associate's Degree or equivalent in Information Systems or related field required. A Bachelor's Degree or equivalent in Information Systems or related field preferred. Licensure/certification: COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred. Experience: A minimum of 3-5 years' experience supporting PCs in a networked environment required. 5+ years' experience preferably in a healthcare setting preferred. Work Shift: M-F 9 - 6 SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

PLAISTOW NH LOCATION - MUST BE AVAILABLE FOR ANY TWO TO THREE DAYS A WEEK IN OFFICE Microsoft 365-IOS-Power Automate, Copilot, PowerBi in depth knowledge is required. About Us Pest-End is one of New England's fastest-growing family-owned pest management companies. As we scale, our ability to support employees through efficient technology systems is critical to our success. We believe in investing in our people, promoting growth from within, and building a collaborative culture that allows team members to thrive. Position Summary The IT Systems & Support Specialist is responsible for ensuring the reliability, security, and performance of Pest-End's technology systems. This role provides day-to-day support to staff across the organization, oversees IT infrastructure, and assists with system integrations and process improvements. The ideal candidate will blend strong technical skills with excellent communication and project management abilities, ensuring that our team members in both office and field settings are equipped with the tools they need to succeed. This role is a hybrid position, open availability is a must, hours could vary weekly on technical needs. Key Responsibilities Provide technical support to employees, troubleshooting hardware, software, and connectivity issues. Manage and maintain IT infrastructure including networks, mobile devices, and cloud-based systems. Administer user accounts, permissions, and security protocols across platforms. Oversee onboarding and offboarding processes, ensuring smooth provisioning and deactivation of systems. Collaborate with leadership to identify IT needs, implement system upgrades, and improve workflows. Manage software licensing, vendor relationships, and IT asset inventory. Develop and document IT policies, procedures, and best practices. Ensure data backup, recovery processes, and cybersecurity measures are implemented and maintained. Support IT-related projects, including system integrations and process automation. Compensation & Benefits Hybrid position- must be available to come to the office any day of the week Salary: $68,000 - $75,000 annually, commensurate with experience. 401(k) with up to 4% company match and referral bonuses. Comprehensive health, dental, and vision insurance. Company-provided life insurance Short-term, and long-term disability coverage. Generous paid time off and company holidays. Professional development and career growth opportunities within a fast-growing company. Requirements Essential Job Functions: · Provide first-level technical support for staff, including login issues, connectivity problems, and hardware/software troubleshooting. · Manage user access and permissions across platforms, ensuring compliance with internal policies. · Support onboarding and offboarding processes by preparing and deactivating user accounts and devices. · Maintain and update operational reports and spreadsheets used by leadership, sales, and operations teams. · Escalate complex or specialized issues to external vendors or freelance IT specialists. · Identify and implement improvements to IT systems and workflows, including automation opportunities with Power Automate, SharePoint, and Copilot. · Assist with SharePoint site maintenance and collaborate with teams to enhance usability and functionality. · Coordinate with field staff and service technicians as needed to resolve IT issues on-site. · Document support procedures and build out Pest-End's internal IT knowledge base for staff self-service. · Collaborate with leadership to evaluate new tools, systems, and processes that improve efficiency and reduce reliance on external vendors. Minimum Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or a related field. · 2 to 4 years of experience in technical support, IT helpdesk, or systems administration role. · Experience supporting hybrid work environments (remote and in-office users). · Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive, Excel, etc.). · Familiarity with Adobe Acrobat, Windows laptops, and iOS devices. · Experience with process improvement tools such as SharePoint customization, Power Automate, and AI-based tools like Copilot. · Strong communication and interpersonal skills with a service-oriented, collaborative mindset. · Ability to manage multiple support requests while also contributing to long-term systems improvement. · Experience in a service-oriented or operations-heavy environment preferred. Physical Requirements: This position requires the ability to work at a computer for extended periods of time. Occasional lifting of equipment (up to 25 lbs.) may be required. This role may involve traveling to field locations to support service technicians or resolve on-site issues. Additional role-related tasks may be added to ensure HR alignment with business needs with/without notice, per HR Department's discretion Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time to ensure Human Resources consistent alignment with Pest-End business needs, with or without notice, per Human Resources Department. Pest-End Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other Salary Description 68-75K based on experience

Position Type: Full Time (40+) Pay Type: Hourly/Salary Seasonal Work: Yes or No Newport Construction Benefits: * Medical, Dental & Vision Insuranc * Company Paid Basic Life Insurance * Company Paid Long Term Disability Policy * Company Paid Vacation & Holiday Pay * Company Paid Parental Leave * Company Paid Maternity Leave * Company Paid Employee/Family Assistance Program (EAP) * Voluntary Medical & Vision Insurance * Voluntary Dental Insurance * Voluntary Short Term Disability * Voluntary Supplemental Term Life * Voluntary Accident, Legal, Hospital, Critical Illness Policies * 401(k) Plan w/Employer Match * Annual Company Stock Purchase Opportunities * Discount Partnerships: Verizon, Ford, Perkspot * Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Nashua, NH. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties * Create, review and triage support Tier (1-2) tickets on a timely basis * Project work related to the implementation of new technology tools. * Provide end-user desktop support via remote support tools or in person visits * Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. * Install and configure new computers, monitors, and printers. * Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices * Create clear, concise process and system diagrams and other supporting documentation * Coordinate with vendors to execute software and firmware upgrades * Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies * Assist with other projects and tasks as required * Identify issues requiring escalated support and route to the appropriate team or leadership. * Identify recurring or unique issues, develop solutions, and verify successful implementation. * Document and/or update documentation for identified issues, solutions, and procedures. * Train and/or mentor junior team members. Share knowledge and best practices. * Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience * 3 + years of technical experience working with hardware/software * Bachelor's degree or equivalent Experience * Experience working in windows and virtualized environments * Ability to utilize an ITSM system for change and incident management * Microsoft training and related certifications are a plus * Strong interpersonal, organizational and customer service skills * Ability to work flexible/extended hours when requested or participate in an on-call schedule * Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: * Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. * Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. * Lifting and transporting of moderately heavy objects (40 lbs). * Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. * Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. * Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. * Assess work environment for possible hazards and makes sure training is adequate to the task. * Has proper personal protective equipment and tools, uses them appropriately for the given task. * Speaks up if seeing an unsafe act * Identifies and turns in near miss reports * Asks for help, when needed, to perform tasks safely. * Considers if there is a safer way to perform work and communicates. Newport Construction is experienced in all forms of heavy civil construction. Our talented engineers and skilled craft employees are experts in all manner of projects, and in all work environments including the most heavily trafficked urban areas. Whatever the project, Newport Construction has the talent, experience, and resources to deliver. Our teams are formed by experts in the construction industry who can build state-of-the-art roads, bridges, railways, and commercial centers. These teams are committed to delivering the highest-quality services on time, on budget, and engineered to provide maximum value to our clients in both the public and private markets. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply. Blythe Construction, Inc. - Hubbard Construction Company - Northeast Paving - Sunmount Paving - Virginia Paving Company, are hereby referred to as Vinci Construction USAAccessibility: If you need an accommodation as part of the employment process please contact Human Resources at Blythe Construction, Inc.: Phone: ************Hubbard Construction Company: Phone: ************Eurovia Atlantic Coast, LLC:Phone: ************ Vinci Construction USA is an Equal Opportunity Employer.Vinci Construction USA is committed to providing a fair and equal employment opportunity workplace. All hiring and promotional decisions are made without regard to race, color, religion, sex (including pregnancy), genetic information, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status that is protected by federal, state, or local law. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:

The Systems Inside Support Specialist will maintain, control, support, and provide technical oversight for projects supporting the Security department. Responsibilities include but are not limited to system health monitoring, administrative programming, deploying system upgrades, new installations, integrations, data management, system functionality, compliance with department policies. RESPONSIBILITIES: Provide remote support to onsite Technicians and End User. Troubleshoot Access Control, CCTV and Burglar Alarm systems and programming. Create and host training programs for users within the department and end users System programing, user profile maintenance, periodic audits, and data entry Maintain successful collaboration and daily working relationship with operations and service department Research and find new up-to-date solutions as technology advances Apply camera and access control licensing to different security applications Utilize excellent interpersonal skills to build and maintain effective working relationships with project staff, vendors, contractors Make recommendations for continuation of vendor contracts Interpret project scope; provide recommendations for scope revision during bid process Understand contract specific requirements Provide weekly status updates to next level manager to include accomplishments, activities in progress, planned and upcoming activities, status of deliverables, meetings/conferences/ presentations, issues/problems/questions, and support needed from manager or corporate Requirements QUALIFICATIONS: Must possess high school diploma Minimum of two (2) years of experience managing a global, integrated, enterprise-wide security systems PREFERRED QUALIFICATIONS Minimum of five (5) years of corporate-level project experience Associate's degree in Information Technology, Computer Science, Engineering, or related field of study Bachelor's degree in Information Technology, Computer Science, Engineering, or related field of study History of working openly and collaboratively with various departments providing customer service with accurate and timely status updates and reports. Experience in use of Microsoft Office tools (Outlook, Word, Excel, Power Point, etc.) Broad technical skills in IT systems and infrastructures Ability to train others and formalize training programs Superior documentation and presentation skills Effective oral and written communication skills Able to identify critical issues quickly and accurately Basic understanding of network technology Self-driven and possess strong analytical and problem-solving skills Ability to work independently and with a team Ability to prioritize and complete tasks within defined deadlines Ability to learn new concepts quickly Customer service skills by aiding customers, employees, and visitors in a courteous and professional manner Cultural awareness and sensitivity PREFERRED Certifications and Experience: Integrated security systems such as Genetec, S2, Lenel, RS2, Verkada, Gallagher, Milestone, Hanwha, Avigilon, Premisys, WinDSX, DSC, DMP, Bosch, Vanderbuilt, Aiphone, Mircom BENEFITS: Medical/Dental/Vision Insurance Life Insurance Retirement Benefit Long and Short Term Disability Insurance

Explanation This position is responsible for providing product information, system layout recommendations, and quotes to contractors and engineers for HVAC systems, including unitary, mini-split, hydronic, and commercial systems, along with their associated controls. The ideal candidate will thrive in a fast-paced environment and demonstrate strong leadership, sound decision-making, and technical expertise to effectively support customer needs. Key qualifications include a solid understanding of HVAC design and application principles, project management experience, engineering acumen, and foundational business management skills. Essential Duties & Responsibilities Sales Collaboration & Expertise Build strong working relationships with both inside and outside sales teams. Serve as a subject matter expert on product sales and application opportunities. Collaborate with The Granite Group s sales teams to deliver accurate pricing and application solutions. Support sales efforts by answering product-related questions and helping drive revenue, margin, and overall sales growth. Quoting & Project Support Prepare competitive quotes based on mechanical drawings, specifications, and job site visits. Assist the sales team with project management and pricing strategies. Track and maintain records of job quotes, close ratios, and competitive intelligence. Product & Market Knowledge Maintain a deep understanding of competitive brands and how they compare to our offerings. Provide compelling, product-supported solutions that differentiate us in the market. Conduct on-site product training for The Granite Group personnel, focusing on features, benefits, and applications. Customer Service & Relationship Management Deliver high-quality customer service to maximize sales and profitability. Promote strong customer relationships through integrity, professionalism, and fair dealings. Establish and maintain a regular service schedule for assigned customers. Address and resolve customer complaints when appropriate, escalating unresolved issues to the Regional Director or Branch Manager. Professionalism & Continuous Improvement Maintain confidentiality regarding both company and customer information. Keep a neat, professional appearance and vehicle. Continuously improve selling techniques, product knowledge, and personal development. Suggest improvements to management across all areas of responsibility. Adhere to all company safety policies and perform duties in a consistently safe manner. Perform other duties as assigned. Knowledge, Skills, and Abilities Technical Expertise Prior technical experience in the HVAC industry, including familiarity with products and applications. Working knowledge of HVAC load calculations and application principles. Communication & Interpersonal Skills Excellent verbal and written communication skills. Strong follow-up and follow-through abilities. Team-oriented mindset with the ability to collaborate effectively and consider diverse perspectives. Customer Focus & Initiative High sense of urgency, ownership, and commitment to customer satisfaction. Self-motivated with a proactive approach to problem-solving and task completion. Adaptability & Learning Agility Quick learner with the ability to apply knowledge across functional areas. Comfortable adapting to shifting business priorities and environments. Analytical & Organizational Skills Strong analytical thinking and attention to detail. The ability to manage multiple priorities and tasks simultaneously in a fast-paced environment. Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint. Education and Experience High school diploma or general education degree (GED); 5+ years related experience and/or training; or equivalent combination of education and experience. You must have a minimum of 2 years of project bidding experience. Experience working with Plan and Spec work required. The ability to actively listen, analyze, and provide solutions is necessary. Must have strong computer skills including experience using Microsoft Office programs. Ability to meet deadlines, prioritize workload, and work as a team as required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional overnight travel.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Job Summary The Associate Automation & Manufacturing Execution Systems (MES) Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. *** Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week *** What you will get Competitive salary and comprehensive benefits package Opportunities for career growth and development Supportive and inclusive work environment Access to cutting-edge technology and tools Flexible work schedule with rotating shifts Collaboration with experienced professionals Contribution to impactful life sciences projects What you will do Troubleshoot Syncade and DeltaV systems to resolve issues Support floor activities to ensure successful process completion Collaborate with supervisors to update logic and batch records Assist production via Helpdesk with technical support Perform testing and validation for system changes Manage user accounts and system maintenance tasks Analyze material data from SAP and integrate into systems What we are looking for Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience 1+ years of experience in biotech or related environment Basic knowledge of Controls and MES software Strong written and verbal communication skills Ability to work effectively in teams and independently Analytical thinking and problem-solving abilities Willingness to learn and adapt in a dynamic setting Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Job Summary The Associate Automation & Manufacturing Execution Systems (MES) Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. * Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week * What you will get * Competitive salary and comprehensive benefits package * Opportunities for career growth and development * Supportive and inclusive work environment * Access to cutting-edge technology and tools * Flexible work schedule with rotating shifts * Collaboration with experienced professionals * Contribution to impactful life sciences projects What you will do * Troubleshoot Syncade and DeltaV systems to resolve issues * Support floor activities to ensure successful process completion * Collaborate with supervisors to update logic and batch records * Assist production via Helpdesk with technical support * Perform testing and validation for system changes * Manage user accounts and system maintenance tasks * Analyze material data from SAP and integrate into systems What we are looking for * Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience * 1+ years of experience in biotech or related environment * Basic knowledge of Controls and MES software * Strong written and verbal communication skills * Ability to work effectively in teams and independently * Analytical thinking and problem-solving abilities * Willingness to learn and adapt in a dynamic setting Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

IT Infrastructure Tech I Sheridan. Be part of something greater. Your career awaits…join us! As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do. Job Summary: The IT Infrastructure Tech 1 will provide technical support for Sheridan NH on-premises users, hardware, software, and computer network infrastructure. This position is a key role for daily on-site support providing technical guidance to end users, and support projects and initiatives, and is familiar with standard concepts, practices, and procedures within the IT field. Basic Qualifications: A minimum of a High School diploma or GED/HiSET required. Associate's degree in IT-related field or equivalent technical training required. Strong knowledge and experience with PC hardware and software technology. Working knowledge of Windows Server/Windows Operating Systems. Knowledgeable with hardware and troubleshooting skills. Ability to collaborate effectively with teammates. Strong verbal and written communication skills. Strong organizational skills. Must be flexible with schedule and able to work on multiple assignments simultaneously. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Preferred Qualifications: 1-2 years' experience working in a Help Desk Support role preferred. Schedule is Monday - Friday, 1 st Shift This is an in-person position that requires working on-site in Hanover, NH. What's in it for YOU? On-the-job training programs through Sheridan Academy. Career advancement with an employer who supports your development. Tuition reimbursement for approved coursework. A best-workplace culture that fosters life-long friendships and encourages fun. A successful and growing industry-leading company. An employee referral program that pays you money. A variety of shift and schedule options. Paid vacation & holidays. Competitive compensation. Medical (PPO and HSA Plans), Dental, Vision. Teladoc - convenient no- or low-cost medical services Confidential and free EAP program for wellness and mental health. Company-paid basic life, AD&D, and short-term disability insurance. 401(k) retirement plan with company match. A safe, values-based company that acts with integrity and respect for all. CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at ************ or ***************************.

Job Description We are currently searching for an Information Technology (IT) Technician who is eager to grow, solutions-oriented, and a team player. This is a junior-level, hands-on role with responsibilities spanning hardware, software, and network support. Some professional IT experience is required, but we are willing to train the right candidate. Responsibilities Include (but are not limited to): Troubleshoot and repair PC hardware and software Maintain and service over 125 computers across the facility Provide basic network troubleshooting Operate and support CCTV systems and IP-based telephony Assist with database troubleshooting (SQL and/or FoxPro experience a plus) Train users on PC-related systems and applications Configure and deploy mobile devices with company-specific apps Perform general maintenance and cleaning of PCs Support barcode and RFID system functionality Participate in limited "on-call" availability for urgent support issues

Salary: $22.50 to $26.50 per hour Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. An Ideal Candidate Is: An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills. Helpdesk Technician Job Description We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician Responsibilities: Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users. Establishing good relationships with all departments and colleagues. Diagnosing/troubleshooting issues with computer software, peripherals, and hardware. Installing and configuring hardware and software components. Repairing or replacing damaged hardware. Educating staff on best technology/security practices. Performing tests and evaluations of new software and hardware. Creating and managing technical documentation. Providing basic computer training. Help Desk Technician Requirements: 2+ years of customer service experience. Relevant License/Certification - CompTIA A+ (Preferred) Excellent written and verbal communication skills. Good interpersonal skills. Attention to detail. Good problem-solving skills. Help Desk Technician Compensation, Benefits, Schedule, and Location Compensation: $22.50 to $26.50 per hour Schedule: Part-time Location: This position may require some travel. Benefits include: 401(k) Paid time off Mileage reimbursement

Job DescriptionDescriptionJob Title: Network AdministratorDepartment: IT Location: Charlestown, New Hampshire (100% on-site) As a Network Administrator at GreenSource Fabrication, you are responsible for maintaining, securing, and optimizing the organization's network infrastructure. This includes configuring and managing VLANs, switches, firewalls, and WAN/LAN routing, as well as supporting wireless infrastructure and virtualization systems. Working with moderate guidance, you will apply technical expertise to execute operational plans, resolve complex technical issues, and deliver high-quality technical support to end users. You will also collaborate with third-party vendors and cross-functional IT teams to maintain accurate documentation, strengthen system security, and implement improvements that enhance overall network performance. Job DetailsDuties & Responsibilities: Fully support, configure, maintain, and upgrade corporate network infrastructure and in-house servers. Manage VLAN and switch configurations to support secure, efficient network operations. Identify, troubleshoot, and document network connectivity and performance issues. Administer network security systems, including firewalls, anti-virus, and intrusion detection tools. Maintain and enhance wireless network infrastructure. Monitor network health and proactively address potential issues. Collaborate with third-party vendors to ensure accurate documentation and service delivery. Oversee software licensing compliance and maintenance agreements. Research and recommend network system improvements and best practices. Support virtualization environments, SAN systems, and hyper-converged platforms. Manage support requests via IT ticketing systems. Knowledge, Skills & Abilities: Proficient in diagnosing and resolving network connectivity and performance issues. Strong technical documentation and diagramming skills. Effective communication skills for working with vendors, end users, and cross-functional teams. Flexibility to provide off-hours support when needed for business continuity. Ability to work independently with moderate guidance. Exceptional organizational and time-management skills to handle multiple tasks and priorities. Apply analytical thinking to troubleshoot and resolve complex issues. Team player - ability to work collaboratively with cross-functional teams and departments. Education & Experience: Bachelor's degree in Computer Science, Computer Engineering, or related discipline, or equivalent experience. 5+ years of experience in network administration, including routing, switching, and VLAN management. Hands-on experience with WAN/LAN infrastructure, wireless networking, firewall configuration, network security tools, and intrusion detection systems. Experience with virtualization technologies, SAN systems, and hyper-converged platforms (e.g., Nutanix). Familiarity with ITIL processes, IT support ticketing systems (ServiceNow preferred), and software licensing compliance. Industry certifications such as CompTIA A+, Network+, Security+, or equivalent (preferred). Prior experience working in a manufacturing environment is a plus. Working Conditions: This role requires regular presence in both office and manufacturing floor environments. Must be able to navigate manufacturing areas and occasionally work extended hours to support project deadlines or provide off-hour support of critical business systems. All employees at GreenSource Fabrication are expected to support a safe, compliant, and efficient work environment, follow company policies, and contribute to achieving production and on-time delivery goals. GreenSource Fabrication, a Whelen Engineering Company, is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Reporting to the Department Director, and under direct supervision of the Manager, cleans hospital patient rooms, baths, laboratories, offices, halls, and other areas by performing duties according to established and approved procedures. Education GED/High school preferred but not required. Certification, Registration & Licensure None required. Experience Good customer service skills. Responsibilities Completes all required job specific training. Properly cleans and disinfects all surfaces. Follows proper procedures related to: Germicidal Usage, Isolation Room Cleaning, Baseboard Cleaning, Televisions, Telephones, Wall Washing, Doors Frames and Kick plates, Stainless Steel Surfaces, and Glass Cleaning. Properly follows high and low dusting procedures related to Ceilings/Vents, High Dusting, Damp Dusting (Low). Properly follows dry and wet mopping procedures Properly follows vacuuming and baseboard cleaning procedures. Properly follows all bathroom cleaning procedures including Shower, Tub, and Commodes. Properly follows Waste Handling and Disposal procedures. Properly follows CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors and proper customer service. Properly maintains storage areas and housekeeping cart. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at ************. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds. While performing the duties of this Job, the employee is regularly required to walk. The employee is frequently required to bend, do fine motor, do repetitive motion, hear, reach, smell, speak, and squat. The employee is occasionally required to climb, kneel, sit, and stand. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is frequently exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, and slippery surfaces. The employee is occasionally exposed to chemotherapeutic agents, electrical hazards - shock, non-weather related heat or cold, toxic or caustic chemicals, variable weather conditions, and vibration. The noise level in the work environment is usually moderate.

Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region. Company Overview At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research. We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment. We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** Job Description KNOWLEDGE: Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways. JOB COMPLEXITY: Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers' application. SUPERVISION: Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments. EXPERIENCE: Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Maintains productive and positive technical support relationship with the top tier set of strategic / key customers. * Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction. * Delivers a timely response to customer inquiries; follows through on all tasks and action items. * Conducts customer trainings, both on-site and at Dimatix facilities as required. * Assists in the development of technical support documentation, training literature, and programs. * Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses. * Works closely with global Customer Support colleagues through the global escalation process to engage * Engineering and other analytic resources for customer case resolution support. * Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries. * Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met. * Participates in and/or leads teams for product specific problems and development opportunities. * Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit. * Extensively travels to customer sites and Dimatix facilities, occasionally on short notice. * Travels to exhibitions and provides support on product demonstrations, etc. * Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc. * Provides input to product planning and upgrade activities. * Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED: * Excellent customer interaction skills * Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience. * Expert level understanding of digital printing technology. * Advanced reasoning skills to analyze and solve customer problems. * Ability to work collaboratively across many functional departments. * Excellent written, verbal and presentation skills; command of the English language. * Strong math and computational skills. * Minimum 5 years of customer support experience, including 3 years of field service support. * Ability to educate customers on systems and trouble shoot problems. DESIRED: * Expert level understanding of Dimatix products and their applications * High level knowledge of chemistry, EE/SW or fluid physics PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Normal office environment * Frequent travel to customer locations. * May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor. OTHER: * Other duties as may be assigned. * Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements. * Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents. FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment. FUJIFILM Dimatix is an E-Verify Employer #LI-Remote EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (*************************).

Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs. Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region. Company Overview At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research. We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment. We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description KNOWLEDGE: Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways. JOB COMPLEXITY: Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers' application. SUPERVISION: Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments. EXPERIENCE: Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintains productive and positive technical support relationship with the top tier set of strategic / key customers. Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction. Delivers a timely response to customer inquiries; follows through on all tasks and action items. Conducts customer trainings, both on-site and at Dimatix facilities as required. Assists in the development of technical support documentation, training literature, and programs. Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses. Works closely with global Customer Support colleagues through the global escalation process to engage Engineering and other analytic resources for customer case resolution support. Communicates with other Dimatix departments as necessary and appropriate to respond to customer inquiries. Provides support to Engineering and Business Development through defined feedback channels to ensure customer product requirements are known and met. Participates in and/or leads teams for product specific problems and development opportunities. Prepares Trip Reports on the status of customer products, issues, and opportunities for each customer visit. Extensively travels to customer sites and Dimatix facilities, occasionally on short notice. Travels to exhibitions and provides support on product demonstrations, etc. Regularly trains in Dimatix-NH to stay current with new products, processes, applications, technology, etc. Provides input to product planning and upgrade activities. Performs all required administrative work on-time and accurately: time sheets; expense reports; trip reports; etc. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED: Excellent customer interaction skills Bachelor Degree and with a minimum of 6 years of related experience; or 5 years and a Master's degree; or a PhD with 3 years' experience. Expert level understanding of digital printing technology. Advanced reasoning skills to analyze and solve customer problems. Ability to work collaboratively across many functional departments. Excellent written, verbal and presentation skills; command of the English language. Strong math and computational skills. Minimum 5 years of customer support experience, including 3 years of field service support. Ability to educate customers on systems and trouble shoot problems. DESIRED: Expert level understanding of Dimatix products and their applications High level knowledge of chemistry, EE/SW or fluid physics PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is performed primarily in a normal office environment, where the noise level is moderate. During site visits the environment will include factory floor time with higher noise levels. The job involves standing, walking, sitting, using hands and fingers, some reaching and the ability to lift up to 10 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment Frequent travel to customer locations. May potentially handle hazardous waste in accordance with the safe work practices defined in Hazardous Communication and Hazardous Waste training programs. Initial training is required upon hiring status and every 3 years thereafter. Employees handling hazardous waste will insure that waste containers in their work areas are properly labeled and dated. Employees will ensure that waste containers are closed after transferring waste to them. Report any incidents involving hazardous waste to supervisor. OTHER: Other duties as may be assigned. Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements. Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents. FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment. FUJIFILM Dimatix is an E-Verify Employer #LI-Remote EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (*************************).

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit