Remote support specialist jobs in Palo Alto, CA

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

About the Firm Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results. The Role We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment. Key Responsibilities Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network). Troubleshoot, document, and resolve incidents in a timely and professional manner. Configure and maintain workstations, laptops, and mobile devices. Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools). Assist with network and security support, including: Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues. Supporting endpoint and data security measures and ensuring adherence to firm policies. Helping implement system updates and patches under IT direction. Participate in system rollouts, upgrades, and security initiatives. Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance. Uphold data security and confidentiality standards. Required Qualifications Possess a Bachelor's Degree in IT or related field with certifications/training to supplement 3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems. Familiarity with document management systems (e.g., iManage, NetDocuments). Solid understanding of networks, PCs, printers, and common peripherals. Strong troubleshooting, communication, and client service skills. Ability to manage competing priorities in a deadline-driven environment. Preferred Skills (Our “Unicorn” Wish List) Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly. Experience providing technical training (one-on-one, small group, or classroom). Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references). Ability to troubleshoot complex document issues and support users on best practices. Experience creating user guides, quick reference materials, or training documentation. Familiarity with Microsoft Active Directory and Exchange Administration. Exposure to Mobile Device Management tools (e.g., Intune, MobileIron). Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting. Soft Skills & Attributes Ability to take on projects or tasks with clear instruction, then own the work and outcome. Confidence to ask questions and seek clarification when needed. Willingness to provide backup support to other IT team members in whatever ways are most helpful. Strong teamwork orientation combined with a professional demeanor. Appetite to learn and a drive to progressively expand technical knowledge. Patience, adaptability, and a service mindset when working with attorneys and staff at all levels. What We Offer Competitive salary and comprehensive benefits. Professional growth opportunities in both technical support and training. A collaborative, team-oriented environment where technology is critical to client service. Hybrid work schedule Salary range is $105k to $115k

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

Who we are: MRB Enterprises is a private real estate and investment firm on the Peninsula overseeing investments and family services on behalf of a prominent family that has been part of the Bay Area for the past 100 years. The family has cultivated tremendous loyalty over the years through its genuine care and commitment to the well-being of each member of its team. The culture is collaborative, supportive, and service driven. The organization has developed organically over the years and is now in the process of re-engineering processes, implementing new systems and building a world-class team to execute its strategic growth plans. Position Summary: We are seeking a reliable, service-oriented Help Desk Support Specialist to join our IT team on a part-time basis. This role will provide technical support to employees across the organization. The ideal candidate will have strong technical troubleshooting skills, excellent interpersonal communication, and a genuine desire to help others. This role offers a great opportunity to gain hands-on IT experience in a professional and collaborative environment. Responsibilities: Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.) Troubleshoot and resolve issues in a Windows-focused environment related to hardware, software, printers, networking and mobile devices (smart phones and tablets). Support conference room set ups, Zoom/Teams calls and general AV equipment troubleshooting. Take ownership of support requests from start to finish and escalate as needed. Help with new hire onboarding, workstation setup and basic hardware deployments. Document issues and solutions in the ticketing system for knowledge sharing and tracking. Deliver white-glove customer service, ensuring all employees have smooth technology experience. Perform routine maintenance tasks and assist with IT projects as required. Qualifications: Minimum 2 years of IT support/help desk experience, in a corporate/professional services environment a plus. 2 years of college required; working towards an AA degree or equivalent, bachelor's degree a plus. Proficiency with Windows 10 and Windows 11 and Mac OS. Basic knowledge and hands-on experience with Office 365. Understanding basic networking concepts such as (IP addressing, DHCP, DNS, VPN, Wi-Fi setup) and various cabling mediums. Experience supporting Zoom Rooms, AV Set ups, or similar technologies. Basic understanding of cloud storage. Strong troubleshooting and problem-solving abilities. Outstanding communication and interpersonal skills with the ability to interact professionally at all levels; proven ability to deliver excellent customer service. Exceptional organizational and multitasking abilities, ensuring timely completion of tasks and projects. Discretion and trustworthiness in handling confidential information. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. MRBE is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other legally protected category in accordance with applicable law.

This is an advanced desktop position. Looking for someone who has at least two years of experience and is very good at being in front of people. They would like someone who is comfortable with Endpoint tools, especially Intune. Need to know Active Directory. Candidate should know SAAS,as a service Must be comfortable with Hardware. Being able to take a computer apart and work with printers. They are working with Microsoft in the cloud. So should know Microsoft 360 and be comfortable working in the cloud. Typical Tasks Duties performed may vary depending on the area of assignment and the working level. Prepares and installs computer hardware, software, upgrades, and peripherals; Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems; Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action; Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed; As directed, completes minor budgeting activities, SAP user transactions, memoranda writing, and administrative tasks such as email or technical reports; Assists with minor procurements, and related administrative tasks; Leads smaller projects or portions of larger projects using VTA personnel, consultants, and vendors; Coordinates the implementation of hardware and software additions and enhancements; Controls changes to the various system environments including application software, database, and operating systems; Maintains technical and functional competency in applications utilized by the assigned department; Performs related duties as required. Knowledge of: Full understanding of the operational characteristics of information systems and computer servers; Principles and practices of maintaining information systems; Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software; Advanced troubleshooting skills related to computer operations tasks; Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues; Advanced support of client software (MS - Office, Adobe products, email, and /or browsers, etc.); Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment; Advanced support of tablet and/or related mobile computing devices; Methods and techniques for assessing the cost effectiveness of system enhancements and modifications; Project management at a basic level, including organizing and managing project tasks; Full understanding of system change controls, methodologies, and processes. Ability to: Troubleshoot LAN information system operating and maintenance problems; Install a full range of computer hardware, software, and upgrades; Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows10), Internet-Intranet, and Microsoft Exchange; Experience with system imaging Configure helpdesk ticketing systems and run corresponding reports; Effectively perform all aspects of the full cycle of computer operations; Analyze and assess cost effectiveness of system improvements and enhancements; Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes.

Role: Desktop Support Engineer Duration: 3 months+ Job Description: We are seeking a highly skilled Desktop Support Engineer with solid experience in Dell Latitude hardware platforms to assist with the migration from Windows 10 to Windows 11. This is a short-term, 3-month project, requiring the candidate to work onsite in Santa Clara for all 5 days of the workweek. The ideal candidate should have extensive experience with Microsoft Intune, Windows 11 imaging, device enrollment for systems not hardware hashed, as well as troubleshooting Microsoft BitLocker encryption, Crowdstrike EDR, VPN connectivity, user data migration, and strong PowerShell scripting skills. This role requires strong communication skills, as the engineer will collaborate closely with the client's IT End User Service Manager and work as part of a project team. Key Responsibilities: Lead the migration from Windows 10 to Windows 11, ensuring minimal disruption to user operations. Utilize Microsoft Intune for device management, deployment, and device enrollment for systems not hardware hashed. Manage the Windows 11 imaging process and deployment to new systems, particularly on Dell Latitude hardware platforms. Troubleshoot Microsoft BitLocker encryption issues and ensure devices are properly encrypted during migration. Resolve Crowdstrike EDR issues and ensure devices are secure throughout the migration. Provide VPN connectivity support, resolving network-related issues as part of the migration. Oversee user data migration to new laptops, ensuring smooth transfer and continuity of files and settings. Utilize PowerShell scripting to automate processes, enhance migration efficiency, and streamline troubleshooting tasks. Collaborate directly with the client IT End User Service Manager, providing regular updates on project progress and challenges. Qualifications: Strong experience with Dell Latitude hardware platforms and troubleshooting hardware-specific issues. Extensive experience with Microsoft Intune, particularly in device management, deployment, and device enrollment for systems not hardware hashed. Proven experience in Windows 10 to Windows 11 migration, including imaging, upgrades, and deployment. Strong troubleshooting skills with Microsoft BitLocker encryption, Crowdstrike EDR, and VPN connectivity. Experience in user data migration and ensuring seamless transitions to new laptops. Proficiency in PowerShell scripting to automate tasks and manage system configurations during migration. Excellent communication skills and the ability to work effectively with both internal teams and external clients. Ability to work onsite in Santa Clara, 5 days a week for the duration of the 3-month project. Desired Skills: Certification in Microsoft Intune or related desktop support technologies. Prior experience with remote troubleshooting and supporting remote employees is a plus. Familiarity with Dell Latitude models and hardware configurations is highly desirable.

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

What this Job Entails: The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities: Participates with inventory and asset management including receipt and disposition of hardware Documents all defects of pre-mass production hardware and/or software Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.) Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.) Conducts servo flashing, firmware upgrade, flashing unsigned images Resolves support tickets on device issues Provides technical support during events (travel often required) Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience IT savvy and interested in new technologies Knowledgeable about inventory, and comfortable in an IT inventory environment Capable of following technical instructions to flash drives, image devices and re-write hardware IDs Excellent communicator in both written and verbal English Ability to work in a team Ability to excel in a fast paced work environment. Ability to learn new things and adapt to a changing environment quickly Strong organization skills, and able to identify the steps to be taken to achieve objectives Preferred Qualifications: Data experience Excel experience Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers What can Astreya offer you? Employment in the fast-growing IT space providing you with a variety of career options Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network Introduction to new ways of working and awesome technologies Career paths to help you establish where you want to go Focus on internal promotion and internal mobility - we love to build teams from within Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace Education Assistance Dedicated management to provide you with on point leadership and care Numerous on the job perks Market competitive compensation and insurance, health and wellness benefits

Key Responsibilities Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices. Diagnose and repair hardware failures, component issues, and physical connectivity problems. Perform routine hardware maintenance and inspections. Replace or upgrade defective or outdated components (RAM, hard drives, motherboards, power supplies). Set up new equipment for employees, including imaging devices and configuring BIOS settings. Troubleshoot and resolve issues with peripherals such as monitors, keyboards, mice, scanners, and docking stations. Manage hardware inventory, including tracking and documenting equipment movement and usage. Assist with physical network setup (cabling, switches, routers) and perform basic network troubleshooting. Ensure proper disposal of old or damaged hardware according to company policies. Collaborate with the IT support team to escalate complex hardware or system issues. Maintain accurate records of repairs, replacements, and maintenance activities. Its a dispatch on demand role that means a technician or support person is sent (“dispatched”) only when needed, rather than being permanently assigned.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA! Responsibilities Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups. Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals. Manage and support user accounts, password resets, and group memberships in Active Directory. Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Assist with remote connectivity issues such as VPN, MFA, and mobile device setup. Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting. Help with new hire onboarding, workstation setup, and basic hardware deployments. Maintain accurate documentation of issues, fixes, and processes in the knowledge base. Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience. Qualifications 2+ years of IT support or help desk experience (corporate or professional services experience is a plus). Hands-on experience supporting Windows 10/11 environments. Experience with Active Directory for account creation, password resets, and group management. Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint). Familiarity with networking basics (DNS, DHCP, VPN). Experience supporting conference rooms, telephony, or video conferencing systems. Strong communication and interpersonal skills; proven ability to deliver excellent customer service. Experience using a ticketing system (ServiceNow, Jira, or similar). Bachelor's degree in IT/Computer Science or equivalent practical experience preferred. Pay Rate: $30.00 - $40.00/hr

We are looking for a SW Integration Specialist contractor to ensure that SW packages are correctly integrated and deployed on various test and development assets located in Mountain View. These include, but are not limited to: • Real-time, Hardware-In-the-Loop (HIL), and System-Level simulations • Avionics Hardware and embedded software development activities • Aircraft Systems development activities • Ground Segment development activities • Evaluation and Validation of simulated aircraft performance Why we need you: With that vision in mind, we are looking for a SW Integration Specialist to join our team and ensure that all the elements (models, software, hardware) are correctly integrated and deployed in a number of simulation applications in order to enable the development of the first fully autonomous all-electric aircraft that performs and operates safely in an urban air-mobility environment. In support of this goal, you will be part of the Simulation Integration group that is responsible for developing, deploying and supporting an integrated simulation capability for the enterprise. Your mission is to ensure that the Simulation Integration group successfully delivers simulation solutions that meet the requirements of Wisk's programs. The successful candidate is a highly knowledgeable and experienced professional who has direct hands-on experience developing and deploying simulation solutions; particularly in the context of aircraft development and aircraft system/sub-system testing. In this role, the candidate must be an effective communicator who is able to build consensus amongst internal and external stakeholders. The candidate must be proactive, agile, and pragmatic. What you will do: • Carry out the integration, validation, and deployment of advanced simulations for a diverse set of applications. • Support all hardware-software (model, rehost, retarget, LSAP) integration and commissioning activities for integrated simulation and test assets. • Investigate and troubleshoot deployed simulation solutions, particularly on integrated simulation and test assets. • Ensure that discrepancy reports (DRs) raised against the integrated simulation and test assets are appropriately documented and dispositioned. • Ensure that the configuration of the integrated simulation and test assets is controlled and accurate at all times. • Develop and deploy simulation software fixes (as appropriate and feasible). • Help to cultivate and develop departmental expertise with simulation integration. • Collaborate with internal and external customers to identify simulation system/test asset requirements, plan milestones and deliver critical simulation solutions to support product development. • Work with agile teams to ensure that the needs of internal and external stakeholders are met. • Note that presence at onsite location is mandatory. What you have: • Bachelor's degree in an engineering discipline • Minimum 3 years of combined experience in hardware/software integration and/or of hand-on experience developing complex simulations. • Experience developing HIL/SIL simulations and test environments. • Experience with multiple communication protocols • Proficiency with software development, preferably using C/C++ and Python. • Familiarity with common techniques of debugging hardware/software integrations. • Strong troubleshooting skills • Creative approach to problem solving • Ability to work effectively in a dynamic environment with changing needs and requirements • Excellent organizational and time management skills • Excellent written and verbal communication skills Desired: • Experience in Aeronautical domain • Experience on Flight Simulator Training Devices (FSTDs) • Experience with aircraft protocols such as RS-485, ARINC 429 and/or ARINC 664. • Familiarity with Aircraft Avionics, Aircraft Dynamics, and Aircraft Operations • Prior experience with the design, development, test and certification of Flight Simulation Training Devices (FSTDs) or of integrated simulation and test assets; preferably as an Integration Specialist. • Prior experience with the modeling, stimulation, and/or integration of at least one of the following aspects of aerospace related simulation: o Aircraft Avionics (FMS, EGPWS, WXR, TCAS etc.) o Aircraft Systems (pneumatics, electrics, hydraulics, etc.) o Aircraft Flight Dynamics (aerodynamics, stability, flight controls, etc.) o Command and Control (C2) links o Air Traffic Control Systems o Communication Systems (ACARS, CPDLC, etc.) o GPS/Navigation Systems Who you are: • You are a highly motivated, self-starting individual with a broad set of skills and never afraid of facing complex technical challenges • You are a solution-oriented individual with a strong analytical mindset • You have strong communication skills and can easily tailor your communications to suit the audience • You can adapt quickly or propose changes needed to achieve early results in a timely fashion • You embrace challenges, take commitments, and deliver results within reasonable expectations • You are a positive team player

Desktop Support Technician San Jose, CA 95131 - Onsite A Desktop Support Technician who possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a do whatever it takes attitude and possess great pride in their work DUTIES AND RESPONSIBILITIES: Provide hardware and software support - In an efficient and professional manner, assist users issues Special Projects - Various tasks and other non-technical responsibilities will be required, such as the following: Provide Technical training to users through video conferencing or in person Create Technical documentation Verify and test new software and/or Processes Assist with placing technical signage around the office when needed Possible travel to other locations QUALIFICATIONS: Experience in a corporate help desk and/or desktop support environment is preferred Consider themselves as “tech-savvy” and willing to learn new ideas Excellent customer service skills to work effectively with clients Understanding the Windows 10 Operating System Understanding of Mac OS is a plus Ability to work well with other people in a team-oriented environment Must be professional, self-motivated, resourceful, flexible, and work with minimal supervision Must be able to follow through procedures and protocols as outlined by senior management We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities. req25-00899

Network Administrator (AWS + On-Prem Hybrid Infrastructure) $130,000 - $160,000 Full-time | On-site Our client designs, builds, and operates advanced small satellite systems that power end-to-end space missions for communications, Earth observation, and scientific exploration. Their technology combines space-based innovation with secure, scalable ground systems, enabling seamless integration between orbit and operations on Earth. Position Summary We are seeking an experienced Network Administrator with a strong background in managing hybrid cloud and on-premises environments. The ideal candidate has hands-on expertise with AWS infrastructure, Cisco Firepower (FTD 1010) firewalls, and virtualized systems. In this role, you'll ensure reliable, secure, and high-performance connectivity between physical sites and AWS-hosted systems that support mission-critical satellite operations. This role involves maintaining and improving our secure network connectivity between physical sites and AWS-hosted infrastructure, ensuring uptime, security, and smooth operation across mission-critical systems that support our satellite operations and internal teams. Key Responsibilities Administer and maintain AWS infrastructure, including EC2 instances, VPCs, Route53, and AWS VPN configurations Manage AWS Veeam backup systems for EC2 and virtual machine snapshots, ensuring regular and on-demand backups Configure and maintain Cisco FTD 1010 firewalls, including site-to-site VPNs linking AWS and remote offices Monitor and troubleshoot VPN and network connectivity for users, infrastructure, and remote systems Support on-premises networking equipment, including routers, switches, and Wi-Fi systems (e.g., UniFi UDM SE) Maintain and manage VMware ESXi servers hosting internal VMs, GitLab runners, and development resources Administer OpenVPN servers, renew certificates, and manage user access using automation scripts Manage DNS configurations via AWS Route53 for hosted zones and internal systems Implement and maintain network security policies and consistent backup procedures across environments Diagnose and resolve routing, NAT, and performance issues across hybrid networks Collaborate with DevOps, IT, and engineering teams to support infrastructure scaling and modernization Minimum Qualifications Bachelor's degree in Information Technology, Computer Engineering, or related field, or equivalent hands-on experience 3+ years of experience as a Network Administrator or Systems Administrator in hybrid environments Proficiency in AWS infrastructure (EC2, VPC, Route53, VPN, IAM) Experience with Cisco Firepower Threat Defense (FTD 1010) or similar firewall platforms Strong understanding of VPNs, routing, NAT, and tunneling protocols Experience managing Veeam Backup for AWS or equivalent tools Familiarity with VMware ESXi environments and virtual machine management Proficiency in Linux administration (Ubuntu preferred) and SSH key management Hands-on experience configuring OpenVPN servers and scripting user management tasks Strong documentation, organization, and problem-solving skills Preferred Qualifications Experience with AWS GovCloud, GitLab infrastructure, or similar DevOps platforms Familiarity with UniFi network management or Raspberry Pi remote nodes Working knowledge of physical security systems (e.g., keyfob access, ADT) AWS or Cisco certifications (Solutions Architect, SysOps, CCNA, or higher) Why Join This Team? Work at the intersection of cloud and on-prem infrastructure supporting real-world satellite missions Own critical network systems that bridge space and terrestrial operations Collaborate with a small, high-performing engineering team where your work has a direct impact Grow into advanced roles in CloudOps, Infrastructure Engineering, or DevSecOps as the organization scales

LITIGATION DOCKETING SPECIALIST (San Francisco) MANAGING ATTORNEY'S OFFICE Debevoise & Plimpton LLP is a premier law firm with market-leading practices and a global perspective. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration. The firm is seeking a full-time experienced Litigation Docketing Specialist to become part of the Managing Attorney's Office. The Litigation Docketing Specialist will sit in the firm's San Francisco office and will be expected to interact professionally with administrative staff and lawyers. This is a non-exempt position and reports to Counsel, Managing Attorney. Responsibilities include but are not limited to: Entering data into the firm's docketing and calendaring system. Performing electronic court filings in federal, state and appellate courts. Responding to requests for recommendations of experts, arbitrators and other outside counsel. Monitoring cases and retrieving documents with the use of various online resources. Serve documents and file documents in court. Assisting with maintenance of corporate diary. Assisting with procedural and filing requirements of California state and federal courts. Requirements: Bachelor's degree or equivalent work experience. Minimum 1-2 years of litigation docketing specialist experience required. Experience with Court Management System such as CourtAlert, eDockets or CompuLaw. Westlaw and/or Lexis. PACER and any of the main California state court e-filing vendors (e.g., OneLegal). Court running experience. Familiarity with California procedural codes and Fed. R. Civ. P. as pertinent to docketing and calendaring. Familiarity with Outlook, Word, Excel. Data entry experience. Strong client service ethic. Ability to learn and retain detailed information about court procedures and documentation. Strong organizational and communication skills. Ability to juggle multiple tasks and deadlines, the ability to work effectively as a member of a team, and the ability to work well under pressure. Ability to work paid overtime, occasional nights and weekends, and flexibility in starting time (as needed). TO APPLY: A resume and cover letter are required to apply for this position. Please tell us where you saw this posting and send required materials to: Human Resources Ahan Kim Morris, Talent Manager ********************** Debevoise & Plimpton LLP 650 California Street Suite 3100 San Francisco, CA 94108 Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.

Job Description:- Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation What will make a candidate stand out Experience with ticketing systems (Service Now, Smart IT, IT connect etc.) Experience working with executives Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP Experience performing remote control of PCs and video conferencing knowledge SCCM experience Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

IT Engineer - Oracle ERP & PL/SQL (6-Month Contract | On-site, San Jose, CA) We are seeking a highly experienced and technically skilled IT Engineer with deep expertise in Oracle E-Business Suite (EBS) and PL/SQL development. This is a critical 6-month contract role, requiring candidates to work On-site in San Jose, CA, with the possibility of extension. Role Details: Job Title: IT Engineer - Oracle ERP & PL/SQL Location: San Jose, CA (On-site Required) Duration: 6 months (with potential for extension) Implementation Partner: Infosys End Client: To be disclosed (Major Enterprise Client) IMPORTANT: Eligibility Requirements Due to client mandates, only candidates who are legally authorized to work in the US without sponsorship can be considered: US Citizens (USC) & Green Card Holders (GC) ONLY Job Description & Technical Requirements The ideal candidate will have a minimum of 8 years of experience in Oracle EBS technical development and support. You will be responsible for designing, developing, and optimizing solutions within the Oracle database environment. Core Technical Expertise: Oracle EBS & PL/SQL Development: Minimum 8 years of hands-on technical development and support experience in Oracle E-Business Suite (EBS) and Oracle PL/SQL. Database Programming: Expertise in Oracle PL/SQL, SQL, including designing, developing, and maintaining stored procedures, packages, functions, and triggers to support and enhance EBS applications. Module Understanding: Comprehensive technical understanding of key Oracle EBS modules, specifically Order Management, Shipping, and Inventory. Customization (RICEW): Proven ability to develop and customize Oracle EBS applications, including Reports, Interfaces, Conversions, Extensions, and Workflows (RICEW objects), using Oracle development tools (Oracle Forms, Oracle Reports, Oracle Workflow, and BI Publisher). Performance Tuning: Strong skills in optimizing SQL queries and PL/SQL code for maximum performance and efficiency within the Oracle database environment. Architecture: Strong understanding of Oracle EBS architecture and data models. Key Responsibilities: Technical Support: Provide technical support and troubleshooting for Oracle EBS modules, resolving complex issues related to performance, data integrity, and system errors. Collaboration: Collaborate effectively with functional teams, business analysts, and end-users to translate business requirements into technical specifications and solutions. Implementation: Implement and configure Oracle E-Business Suite (EBS) applications, ensuring alignment with business processes. SDLC Participation: Actively participate in all phases of the Software Development Lifecycle (SDLC). Documentation: Create and maintain comprehensive technical documentation and user guides. 📩 How to Apply: You can share resumes at ******************** OR Call us on *****************

We have below Following Contract Positions Available If you have profiles please share me at ****************************** Job Title: IT Google Workspace Engineer Duration Contract Skillset Requirements for the Role: IT Google Workspace Engineer - BS/MS degree in computer science, engineering, or a related subject, or equivalent experience. - Proven experience in a systems engineer or similar role, with a strong background in IT infrastructure and support. - Deep, hands-on experience administering Google Workspace (formerly G Suite) at an enterprise level. - Managed or led the full lifecycle of Microsoft 365 to Google Workspace migrations, including data transfer, user provisioning, and post-migration support. - Demonstrable experience using ITSM tools, with a strong preference for ServiceNow. - Fundamental understanding of information security principles and experience working collaboratively with security teams. - Solid scripting skills (e.g., Javascript, Python, GAM) to automate tasks and improve efficiency. - Excellent communication skills, able to articulate technical issues to both technical and non-technical audiences and work effectively across teams. - Highly self-motivated, AI evangelist, possessing an energetic disposition and a positive attitude geared toward data-driven decisions and high-impact outcomes. - Plays a key role in maintaining service level agreements, applying formal change management procedures to minimize risk and disruption, and leading incident response efforts. - Capable of independently driving initiatives forward, defining requirements, building project plans, and managing resources to deliver successful outcomes. - Continuously embraces emerging technologies, including AI-powered tools, to enhance service delivery, drive automation, and stay adaptive in a fast-evolving IT landscape. Share me resumes at ******************************

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.