Executive Technical Support
Remote support specialist job in Seattle, WA
What This Job Entails
This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users.
The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust.
Scope
·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues.
·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions.
Your Roles and Responsibilities
â—ŹDeliver outstanding customer service and personalized support for all aspects of executive technology.
â—ŹProvide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools.
â—ŹProactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions.
â—ŹOffer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required.
â—ŹTranslate complex technical issues into simple, actionable explanations for both technical and non-technical audiences.
â—ŹRecommend and implement tailored technology solutions that align with executive needs and preferences.
â—ŹBuild and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information.
â—ŹPartner with global and regional teams to support executives during travel and off-site events.
â—ŹProvide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements.
â—ŹManage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication.
Required Qualifications / Skills
â—Ź5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment.
â—ŹAdvanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management.
â—ŹStrong commitment to exceptional customer service and service delivery excellence.
â—ŹDemonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences.
â—ŹProfessional presence and demeanor, with the ability to remain calm and composed under pressure.
â—ŹMeticulous attention to detail, strong follow-through, and the ability to prioritize effectively.
â—ŹProven problem-solving and decision-making skills.
â—ŹIndustry certification (CompTIA+ or equivalent experience) preferred.
Physical Demands & Work Environment
â—ŹAbility to perform office-related tasks, including extended periods of sitting or standing.
â—ŹMobility to move throughout an office environment and perform in-person support.
â—ŹAbility to use a computer and other standard office technology.
â—ŹStrong communication skills, both in-person and virtual.
â—ŹSome positions may require occasional repetitive motion involving wrists, hands, or fingers.
UX Analyst
Remote support specialist job in Bellevue, WA
Title: UX Analyst
Client: Global leader in Technology/ Electronics
Duration: 12 months with HIGH chance for extension or become permanent
Schedule: Hybrid, Monday-Thursday & Fridays Remote/WFH
Pay rate: $35-39/hr w2 + Benefits
Top Required Skills/experience
Deep understanding of design, product, UX.
Ability to apply strong critical thinking skills to design critiques and suggest alternative solutions.
Design portfolio, Work Samples, or Work Summary required to be considered.
Manger will not consider candidates with more than 5 years of professional experience.
Overview
Not hands-on design role but heavy communication role. The Mobile UX team is seeking a highly motivated UX analyst with strong project management skills. The candidate should possess comprehensive knowledge of the design cycle from research, requirements gathering, to design iteration, validation, and QA. In the role, the candidate will own the UX design aspect of a product's development process. They will review and analyze the latest UX, deliver UX feedback with alternative designs to company designers, and lead communications with North American mobile carriers as well as teams based in South Korea. In addition, they will be responsible for tracking, managing and resolving any UX related issues raised during the lifecycle of the product.
The candidate should possess a keen eye for good UX design with an ability to spot issues and generate ideas for improvement. The candidate will maintain quality from a project execution perspective, with the ability to identify risks and provide tactical support wherever appropriate. They will need to be aware of a project's schedule well-being and risks at all times, manage meetings, anticipate roadblocks, and keep stakeholders updated with a project's status. The candidate is expected to have excellent written and verbal communication to effectively communicate across multiple divisions and teams.
Qualifications
Bachelor's degree + 3 years of industry experience or 1+ years with a master's degree. Degree is preferred, but not required.
Deep knowledge of application architecture basic concepts, software design process, and UI/UX design deliverables.
Experience in designing Mobile application and involvement from research to delivering design artifacts.
Strong time and project management skills under tight deadlines managing multiple projects at the same time.
Experience working with cross-functional teams reporting to multiple stakeholders.
Excellent verbal and written communication and presentation skills.
Comfortable with ambiguity and strong ownership.
Design, research experience is required.
Working knowledge of usability testing.
Knowledge/experience in working with design and communication tools: Adobe, Sketch or other prototyping tools. skilled in Microsoft Office (PowerPoint, Excel, Word.
Technical Support Analyst II
Remote support specialist job in Seattle, WA
Title: Technical Support Analyst II
Duration: 6 month contract, possible extension
Pay: $25-30/hr W2
We are hiring a Technical Support Analyst II to be the primary onsite support for all regional Seattle locations. In this role, you will be the point of contact for all incoming IT Support issues via phone and ticketing system (ServiceNow).
Measurements for success include meeting service-level-agreements (SLA) % rates for resolving or re-routing incidents, meeting guidelines of the Core Responsibilities matrix, and positive staff feedback.
Duties and Responsibilities:
Setup, configure, and install hardware and software as necessary on-site, when remote assistance is not a viable option.
Support IT team with routine set-up of workstations, phones and printers including office moves.
Occasional point-person working with IT Engineering team and vendors for on-site troubleshooting or installations as needed.
Provide advanced troubleshooting for escalated incidents from Tier 1, working with end-users across the organization remotely and in person.
Track and monitor incidents to ensure timely resolution, accurately document relevant information, and keep end users informed via email or telephone of the status of their requests.
Oversee routine IT Support processes, from user creation to workstation deployment, attention to detail and follow-through.
Education Qualifications:
Associate's (AA) degree in computer science or related area of study preferred.
3+ years of experience in a customer service or IT support role is required; experience in a level 1 technical support role required.
Professional Qualifications:
Customer service focus; positive attitude, warm and caring demeanor.
Intermediate level proficiency with Windows Workstation OS's and MS Office programs with ability to learn new programs and software as needed.
CompTIA A+ Certification preferred (or plans to obtain such within 1 year of hire date).
Advanced level proficiency with Active Directory and Office 365 in a Windows environment.
Advanced troubleshooting skills.
Other Qualifications:
Must have valid driver's license and be willing to travel across metro area on as-needed basis.
Workplace Environment:
60% sitting, 40% standing/moving.
Adheres to dress code standards; appearance is professional, neat, and clean.
Must be able to lift to 50 lbs.
ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $25.00 - $30.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.
Senior Desktop Support Technician
Remote support specialist job in Seattle, WA
The Senior Desktop Support Technician is responsible for delivering high-quality end user support, workstation lifecycle management, and proactive maintenance across a hybrid Windows environment. This role serves as an escalation point for complex issues, driving timely resolution while ensuring positive customer experiences. In addition, this position contributes to system enhancements, security initiatives, and operational improvements aligned with ITIL-based service delivery standards.
Responsibilities
Provide Tier 2/3 support for hardware, software, O365 applications, and desktop services across on-site and remote workforce environments.
Administer and maintain Microsoft endpoints, including Group Policy, Azure Active Directory, and Intune MDM.
Deploy, secure, and manage Windows operating systems and core productivity tools using modern deployment methodologies (Autopilot, imaging, scripting, etc.).
Troubleshoot and support enterprise infrastructure components such as DHCP, DNS, TCP/IP networking, VPN access, and endpoint security tools.
Maintain ServiceNow records across incidents, requests, changes, and CMDB items, ensuring accurate documentation and SLA adherence.
Support antivirus and antimalware protection, device encryption standards, and patch/upgrade cycles to maintain compliance and reduce risk.
Participate in scheduled maintenance, technology rollouts, and continuous improvement projects that enhance end-user experience and IT operations.
Act as a customer advocate by explaining complex technical issues clearly and ensuring issues are resolved efficiently with minimal business disruption.
Mentor junior technicians and collaborate with IT engineering teams on escalations and service enhancements.
Key Knowledge, Skills & Abilities
Strong knowledge of O365 administration and Dell/Microsoft hardware platforms
Understanding of ITILv3 or related service delivery frameworks
Proficiency with Microsoft Windows Server and Windows desktop OS, Group Policy, Azure AD, and Intune
Experience with OS deployment, scripting, antivirus/antimalware, device encryption, and core systems infrastructure (DHCP, DNS, networking)
Familiarity with ServiceNow, especially IT Service Management and IT Operations modules
Ability to troubleshoot root causes and implement efficient long-term solutions
Excellent customer service, communication, analytical, and prioritization skills
Skilled in articulating complex concepts in a user-friendly manner
Demonstrated success working independently and within collaborative team environments
Ability to multitask, remain calm under pressure, and manage competing operational demands
Self-starter with the capability to operate under minimal supervision while supporting requests, incidents, maintenance, and project work
IT Desktop Support/AV Technician
Remote support specialist job in Redmond, WA
Job Title: IT Desktop Support/AV Technician
Job Type & Location: Onsite || Site Address: One Microsoft Way, Redmond WA 98052
Requirement : 5 days a week (Monday to Friday)
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.
Responsibilities
Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
Manage and track loaner/spare devices using customer-provided systems.
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Manage conference room accounts (add/remove users, password resets, ownership updates).
Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
Coordinate with third-party vendors and procurement teams when required.
Support equipment replacement or reset during failures under guidance from central IT.
Ability to work at height when required (ladder/lift).
Maintain communication with onsite/offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves
2-4 years of experience in IT and AV support.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-Haves
Experience using ITSM tools (ServiceNow, Jira).
Exposure to AV control systems or room management systems.
Basic understanding of AV-over-IP or networked AV environments.
Experience working in enterprise or fast-paced onsite environments.
Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
Audio Visual Support
Basic understanding of networking and TCPIP
Basic understanding of fiber, copper, network infrastructure
Crestron Fusion
Hardware support
Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)
Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
Skilled Communications "Specialist," known for delivering clear and succinct messages without disclosing internal details.
Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
CompTI certA A+
OEM Certifications
IT Support Technician
Remote support specialist job in Seattle, WA
IT Support + AV
We are looking for an IT support technician to support growth in both Seattle and Bellevue, they want somebody able to work in both offices.
-Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF,
-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
-Building good relationship with 3rd party software/hardware vendors;
-AV Support (Google Meets)
-Documentations
$34.79 per hour + PTO federal holidays.
W2 contract
Requirements:
-1-2 + years experience working as IT support/service desk;
-Jira + AV Support
-Excellent client facing and problem solving skills, creative thinking and sociable personality
Technical Support Engineer (Tier 3, Web API, T-SQL, PowerBI, Azure)
Remote support specialist job in Redmond, WA
Job Title: Technical Support Engineer (Tier 3)
Duration: Long-term
Worksite: Onsite
About WCT
WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution.
Job Description:
We are seeking an experienced Service Engineer to provide Tier 3 technical support for the Ads platform. This role partners closely with Account Management and internal Ads partner teams to resolve complex escalations quickly and accurately, drive root-cause analysis, and improve platform quality through data-driven insights.
Core Responsibilities
Provide Tier 3 technical support for the Ads platform via phone, tickets, email, and Teams (excludes public 1:many channels).
Work across all ticket types: Delivery, BSC, Editorial, Advertiser API, Analytics, Ads Editor, UET, Campaign Management, Optimization, Syndication/Publisher API, Product Ads/Shopping, Accounts & Billing, UCMT/UCMA, and others as they evolve.
Troubleshoot medium-to-high complexity issues with deep technical investigation; deliver high-quality solutions within agreed SLAs.
Author and execute T-SQL queries; write custom Cosmos scripts; leverage Databricks to interpret large datasets and debug issues.
Review E2FTE parent tickets for accuracy/completeness; improve client communications and case quality.
Analyze and visualize large datasets from internal tools/logs using Excel and Power BI.
File high-quality ICMs (incidents/bugs) at speed; ensure resolutions are understood and RCA captured. Minimize by-design ICMs via KB updates.
Partner with Global Support teams such as NQP and Tech Solutions to remove client blockers.
Provide status reporting on tickets worked, cycle time, and quality checks.
Create and maintain troubleshooting guides and product documentation in the support knowledge base.
Collaborate with peers for knowledge sharing and troubleshooting assistance.
Analyze ticketing trends to drive feature improvements and highlight systemic issues to SMEs.
Monitor Ads platform availability through regular daily checks.
Qualifications & Skills
BS in Computer Science, Engineering, or related technical discipline (preferred).
5-7+ years in technical support or software development for high-volume online services; Tier 3 experience preferred.
Organic & Paid search experience; practical experience running systems on Azure or similar cloud providers.
2+ years with web API technologies: SOAP, JSON, XML.
2+ years automation experience in C# or Python (preferred).
Minimum 3+ years using T-SQL, including complex joins and stored procedures.
Advanced problem-solving; strong customer service orientation.
Experience with Excel, Outlook, Power BI, and Microsoft 365 tools.
Ability to analyze and visualize large datasets.
Excellent English communication (verbal and written) across stakeholder levels; familiarity with NA and EU cultures and brands.
Collaborates effectively across remote/virtual teams; works independently and within groups; strong documentation skills.
Willingness to work night shifts and weekend on-call as required; embraces change and continuous learning.
Location & Work Arrangement
Global support coverage; shift schedules include North America and EMEA windows.
On-call rotation for weekends; flexibility required.
Compensation / Salary Range: The typical pay range for this role is: USD $70,000/Yearly - $85,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment.
WCT will accept applications and processes offers for these roles until the role is filled.
Equal Employment Opportunity Declaration:
WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
IT Support Specialist
Remote support specialist job in Everett, WA
We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone.
Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant.
This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths - values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait.
What You Will Be Doing:
As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office.
* Respond to IT service requests via phone, email, or ticketing systems
* Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
* Install, configure, and support operating systems (Windows, mac OS, Linux) and applications (Microsoft Office, email clients, collaboration tools)
* Assist with password resets, user account provisioning, and access permissions
* Record issues, resolutions, and escalate complex problems to higher-level support teams
* Provide clear communication and maintain a professional, helpful attitude with end users
* Perform routine updates, patches, and preventive maintenance tasks
Required Skills:
* 5+ years of IT support experience
* Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications
* Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps
* Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users
* Customer service orientation: Patience and empathy when assisting users
* Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician
#LI-Onsite
Total Compensation and Benefits
Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation.
This is a non-exempt hourly role.
Hourly Pay Rate
$30-$40 USD
Benefits
Our total compensation package includes benefits, including but not limited to:
* Medical, Dental, and Vision plans for employees and their families
* 31 Days of PTO (21 vacation days and 10 sick days)
* 10 Paid holidays, plus company-wide winter break
* Up to 5% employer 401(k) match
* Short term disability, long term disability, and life insurance
* Paid parental leave and support (up to 16 weeks)
* Annual wellness stipend
Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.
LIMS Application and Instrument Support Specialist
Remote support specialist job in Bothell, WA
LabAnswer is the leading and largest laboratory informatics consultancy; combining science, laboratory, regulatory and information technologies. We have the people, processes, methodologies, IP and experience to deliver comprehensive laboratory informatics solutions.
LabAnswer has architected, implemented, deployed and/or supported hundreds of major scientific informatics systems across more than a thousand laboratories. LabAnswer performs significant laboratory automation work in pharmaceuticals, bio-pharmaceuticals, medical devices, forensics, and life sciences research laboratories spanning research, development and manufacturing/QC operations.
The LabAnswer team has a rare combination of laboratory science, IT, business and regulatory expertise. We specialize in helping companies strategize, architect, implement and support scientific data management and laboratory automation projects.
Travel Requirements: The position is based in the Bothell, WA area region. No travel is required.
Job Description
As LIMS Application and Instrument Support Specialist, you will provide on-site support for a STARLIMS implementation at the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA). This role will perform operational support for StarLIMS and instruments/applications and scientific workstations. Responsibilities involve the daily management and operational maintenance and support, development support, and proactive/preventative analysis of systems. This person will demonstrate knowledge of key laboratory processes, products and services.
Duties include the following:
•Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.
•Assist with site configuration and implementation of STARLIMS.
•Work with end users and management to analyze and document user needs
•Participate in and facilitate meetings,
•System configuration and administration
•Provide operational support for STARLIMS
•Provide coordination with equipment manufacturers to install, maintain and trouble-shoot instruments and instrument controllers
•Provide support for laboratory computers
•Work with more senior level project resources to integrate and maintain laboratory instrumentation and applications.
•Assist with site configuration and implementation of STARLIMS.
•Provide coordination with equipment manufacturers to install, maintain and trouble-shoot instruments and instrument controllers
•Contribute to the planning and implementation of application releases, data changes, and configuration changes.
Qualifications
Minimum Qualifications:
•Application Support Experience
•LIMS and/or ELN Experience (Preferably STARLIMS)
•Lab Instrument Experience (Preferably Support Experience)
•Bachelor's Degree (Preferably in Microbiology, Chemistry, etc.)
•Great Oral and Written Communication Skills
•Computer support
•Excellent written and verbal communications skills
•Excellent organizational skills
FDA Program Information: LabAnswer is pursuing a contract with the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) for the continued implementation, deployment, integration, training, testing and support of FDA's Laboratory Information Managements System (LIMS). We are currently working on the project as a subcontractor. The new contract is anticipated to be awarded in late July, 2016 for a period of 7 years. There are approximately 14 on-site support positions at the following locations, as well as a number of other positions in the areas mentioned above that are performed remotely, in Orlando, FL or in the Washington, DC area.
Travel Requirements: The position is based in the Bothell, WA area region. No travel is required.
Additional Information
We offer comprehensive benefits to regular full-time employees including but not limited to:
•Unlimited ceiling for professional growth opportunities within LabAnswer
•You will also have opportunities to take advantage of training programs to advance your career; our extensive online library includes a assortment of technical and professional training tools and resources
•Opportunities to work across a variety of industries (Pharmaceutical, Medical Device, Consumer Products, Energy, Environmental, Forensics, Genomics, Government etc.)
•Opportunities to work across a variety of laboratory environments (analytical testing, biotech, clinical trials, forensics, medical device, pharmaceutical, public health and research hospitals) •Comprehensive health and welfare programs to fit your individual or family's needs:
•Health Insurance •Dental Insurance •Vision Insurance,
•401(k) Retirement Saving that includes a generous employer match
•Paid Time Off (vacation, sick, holiday)
•Company Paid Life Insurance
•Company Paid Short and Long Term Disability Insurance
•Wellness Plans and Rewards
•Strong company values of team work, culture and values, personal and professional development, work-life balance, and recognition
•Competitive compensation with opportunities to participate in employee bonus plan and travel bonus plan
At LabAnswer we offer a very competitive compensation package based on experience and education. We are looking for exceptional people to join our team, those who are looking to join an organization for the long term. We invite you to visit ***************** to review our Employee Value Proposition and Philosophy, and welcome you to apply, or refer a candidate to apply, through our careers page for employment consideration.
Deskside support
Remote support specialist job in Bothell, WA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title:
Deskside Support Representative Distributed Client Services
Location:
BOTHELL,WA
Duration:
: 1 year (with possible extension)
·
Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
·
Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
·
The support platform is Microsoft OS including Win7 and some Win10 (piloting).
·
OS troubleshooting, imaging, and builds.
·
Need a valid driving license this job may require some travel but you will be payed for mileage charges
·
Outlook PST files.
Additional Information
For more information, Please contact
Shubham
************
Desktop Support Technician II
Remote support specialist job in Redmond, WA
Benefits U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:
The Desktop Support Technician is part of an internal Denali team responsible for providing technical support and deployment services.
Essential Functions:
* Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
* Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
* Documents, maintains, upgrades, or replaces hardware and software systems
* Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
* Remote moderately complex desk-side technical support including remote control of end-users' devices
* Research and provide recommendations for technical upgrades and changes to end-user devices and systems
* Assist with the creation and maintenance of technical and user documentation
* Communicate status updates to customer and coordination/project management resources
* Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
Competencies:
* Ensures Accountability
* Tech Savvy
* Communicates Effectively
* Values Differences
* Customer Focus
* Resourcefulness
* Drives Results
* Plans and Prioritizes
* Decision Quality
* Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, VIOP phones, printers and warehouse scanning.
Must be comfortable working in various working conditions including configuration, office, warehouse, and data center environments.
Work shifts are daytime business hours. Rarely, there may be planned projects that happen outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed).
Physical Demands:
This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.
Required Education and Experience:
* High School Diploma is Required
* 3 - 5 Years of Experience
Qualifications:
* Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
* MS Office, and other software application setups, upgrades, and troubleshooting
* Ticket management utilizing trouble ticket tracking applications
* Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
* Printer support and maintenance
* Mastery of Desktop Support Technician I job duties
* Superior customer service skills. Excellent verbal, written, and interpersonal skills
* Ability to work independently with minimal supervision as needed
* AA degree in an IT-related field is strongly preferred. High school diploma is required
* An A+, MCP, and/or MCDST Certification strongly desired
* Experience in a Macintosh environment is a plus
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Engine Management Support Operations Specialist
Remote support specialist job in Seattle, WA
Company:
The Boeing Company
Boeing Commercial Airplanes (BCA) is looking for an Engine Management Support Operations Specialist (Level 4 or 5) to join our 737 Narrowbody Delivery Center team in Everett, WA or Seattle, WA.
Boeing is seeking an Engine Management Support Operations Specialist to support engine configuration accuracy and delivery execution across all Boeing narrowbody production and aircraft delivery programs. This position collaborates with Final Assembly and Delivery (FA&D), Engineering, Supply Chain, Quality, Operations and Customer Teams to ensure engines are correctly built, installed, tested, and documented for on-time, compliant aircraft delivery. The position works directly with Engine OEM teams to provide technical oversight, data-driven insights, and cross functional coordination to maintain propulsion systems integrity throughout the manufacturing lifecycle.
Our team is currently hiring for a Senior (level 4) or Lead (level 5) Engine Management Operations Specialist
Position Responsibilities
Engine Build & Installation Support
Support installation readiness and resolve discrepancies that may impact production flow or delivery milestones.
Ensures engine configuration records are accurate including engine build packages, modification status, LLP, traceability of serialized parts & Airworthiness Directives to ensure compliance with regulatory requirements.
Aircraft Manufacturing, Production Testing and Delivery Support
Serve as a propulsion SME during pre-delivery activities, including engine runs, flight operations, compliance and borescope inspections) to ensure issues are resolved prior to FAA / Customer acceptance.
Provide technical support to Liaison / Propulsion Engineering teams for engine related nonconformances, discrepancies and build issues.
Supplier & OEM Coordination
Collaborate with engine OEMs and suppliers to address quality concerns, part shortages, and technical inquiries impacting production.
Lead/Integrate technical and operational guidance to resolve customer issues including comfort and commitment letters as required.
Review supplier performance data and escalate issues affecting production health or delivery schedules.
Executes cost recovery for production impacts that lead to operational disruption or delivery delays.
Cross-Functional Integration
Support Production rate increases by identifying constraints, analyzing engine OEM and supplier support plans, and recommending process improvements.
Drive Root Cause investigations for engine installation, test, configuration anomalies and conformity inspections. Coordinate corrective action with Quality, Engineering, and Engine OEM partners.
Basic Qualifications
10+ years of experience in engine operations, propulsion systems, manufacturing support, or related aerospace/aviation fields.
10+ years of experience problem solving and working in a cross-functional environments.
5+ years of experience interfacing with senior and executive leadership.
Strong understanding of gas turbine engine systems, assembly processes, and regulatory compliance requirements.
Experience interpreting technical drawings, build records, service manuals, and configuration documents.
Experience negotiating and resolving customer concerns.
Preferred Qualifications
Experience in an aircraft production of final assembly environment.
Familiarity with Boing Systems (CMES, REDARS, PDM, Velocity and configurations management tools).
Understanding of FAA/EASA conformity, airworthiness release process and delivery documentation requirements.
Experience coordinating with engine OEMs (GE, CMF, Pratt & Whitney, Rolls-Royce).
Lean or Six Sigma Training
Domestic and international travel as needed
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range (Level 4): $129,600 - $151,200
Summary pay range (Level 5): $154,800 - $180,600
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This is not an Export Control position.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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Auto-ApplyIT Airport Technician
Remote support specialist job in Seattle, WA
We are currently seeking to fill the position of IT Field Technician located at the SeaTac International Airport, WA. The ideal candidate will have great customer service skills, the ability to communicate effectively, have good attention to detail, be enthusiastic about technology, and have strong documentation skills. This position requires 1+ year(s) of previous IT experience.
Note:This is a floater role with no set schedule.Must be available for nights and weekends.
Duties include:
Provide Exceptional Customer Service
Proactively pursue break/fix tickets
Working IT services tickets as needed
Break/Fix for Desktops & Laptops
Assist with Mobile Devices
Break/Fix Ticket, Baggage Printers
Installing new computers, displays, and IT equipment as needed
Minimum Qualifications (Knowledge, Skills, and Abilities):
Knowledge of how to build and troubleshoot desktop and laptop hardware
Knowledge of installing Windows and software.
Knowledge of troubleshooting printers and other peripherals.
Excellent communication skills and customer service orientation.
Strong work ethic.
Ability to handle multitasking.
Ability to communicate and interact with all staff and customers.
Ability to speak and write English fluently.
QUALIFICATIONS, EDUCATION, AND EXPERIENCE:
2-year previous experience preferred
Any Microsoft MCP or higher, CompTia A+, CompTia Net+
General Expectations:
Maintain established dress code
Maintain a professional attitude at all times
Follow all company policies and procedures
Maintain and submit accurate time cards and work sheets
Help maintain a clean and safe work area
Accurately complete necessary paperwork
Communicate with customers courteously and helpfully
Work with all staff as required
Self-starter
Benefits include:
Dental insurance
Health insurance
Vision insurance
Paid Time Off
401(k)
Cell phone stipend
please do not call the Company as we will reach out to you for inquiries
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Technical Support Eng.
Remote support specialist job in Seattle, WA
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
AMD's Data Center Platform Engineering Group (DPEG) is designing, building and delivering innovative technology infrastructure enabling the digital world. We create cloud-enabling server solutions that help the world's leading companies turn their ideas into reality. Our customers are future-focused and so are we, always a step ahead of the next challenge. As experts in engineering, manufacturing, and supply chain, we're the bridge between problem and solution for the world's leading cloud and telecom providers. Our customers depend on us to solve their most complex server design needs. Come and join our Data Center Platform Engineering Group where we are building amazing, powered products with amazing people.
We are seeking an engineer that will thrive in a fast-paced work environment, using effective communication, problem-solving and prioritization skills. This individual would execute testing and drive resolution of validation test issues, production phase customer (internal and external) issues.
THE PERSON:
We are looking for an experienced Technical Support Engineer that can innovate and drive new automation efficiencies, mentor junior engineers, provide long range strategy, and is willing to jump in to help resolve issues quickly. You will be involved in all areas that impact the team including debug and triage, automation, regression, and process & efficiency improvements. A highly motivated self-starter and manages interaction with partners/customers. Person has to have experience in validation of complex CPU/GPUs in a system. Have leadership skills in driving complex issues/problems to closure.
KEY RESPONSIBILITIES:
* Driving technical innovation to improve AMD's capabilities across validation, including tool and script development, technical and procedural documentation, and various internal and cross-functional technical initiatives
* Debugging issues found during the process, bring-up, validation, and production phases of accelerator programs
* Working with multiple teams, and tracking test execution to make sure all features are validated and optimized on time
* Collaborating and working closely with supporting technical teams
* Engaging in other software/hardware modeling frameworks
PREFERRED EXPERIENCE:
* Programming/scripting skills (e.g. C/C++, Python)
* Debug techniques and methodologies
* Extensive experience with common lab equipment, including protocol/logic analyzers, oscilloscopes, etc.
* Extensive knowledge of system architecture, technical debug, and validation strategy
* Strong analytical/problem-solving skills and pronounced attention to details
* Must be a self-starter, and able to independently drive tasks to completion
ACADEMIC CREDENTIALS:
* Bachelors or Masters degree in electrical or computer engineering
LOCATION:
Seattle, WA
#LI-KW1
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
Multiple IT Positions (Java, JS, BI Analyst, SDET, Tech PM, Full-Stack Web, UI/UX, C#, .NET)
Remote support specialist job in Bellevue, WA
Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA.
Job Description
We are now seeking candidates in one or more of the following fields:
Java Developer
JavaScript Developer
Business/BI Analyst
SDET / Tester
Technical Project Manager
Full-Stack Web Developer
UI/UX Designer
Visual Designer
C# Developer
.NET Developer
Please submit your resume and we will keep you posted if we have any available position that matches your background and interest.
Qualifications
Currently in the state of WA
Have working experiences in the field of interest
Please make sure you list all the technical skills/languages that you are familiar with
Contact information must be found on the resume
Additional Information
Contract/Full-time
Network Administrator
Remote support specialist job in Seattle, WA
Description Join Sellen's Team. Come Build with Us. The Sellen Network Administrator role combines network administration with end-user technical support. The Network Administrator provides escalated help desk assistance, manages core networking components, supports Azure cloud networking, and assists with the technology setup and takedown of job sites. The position requires hands-on technical skills, strong communication, and the ability to work across teams to ensure reliable, secure, network and system performance. The position is located in South Lake Union full-time with occasional hybrid flexibility. You must have a car, a valid driver's license and meet compliance with Sellen's driving policy. Frequent travel to job sites is required. Your Qualifications
5 years of IT experience with at least 3 years in networking administration.
Experience working with multisite network configurations of varying complexity (strongly preferred).
Bachelor's degree in computer science or engineering or an equivalent combination of education and experience.
CompTIA Network+, Security+, or equivalent preferred.
KNOWLEDGE
Networking protocols and standards (TCP/IP, DNS, DHCP, VLANs, routing protocols).
Meraki and Ubiquiti networking hardware, such as switches, firewalls, and wireless access points.
Site to site VPN and remote access VPN technologies.
Microsoft 365 enterprise environment.
Security best practices, including least privilege, patch management, incident response, and network security controls.
ISP procurement, vendor management, and account administration.
Cybersecurity principles applied to networking, spanning firewalls, segmentation, VPN security, and threat monitoring.
Knowledge of construction business processes and workflows.
TRAVEL REQUIRED
Frequent travel to job sites may be required for setup, maintenance, and decommissioning of IT equipment. Valid driver's license and compliance with Sellen's driving policy required.
The full salary range for this position is $117,500 to $140,000. New hires typically start between $117,500 and $130,000, depending on direct professional experience and qualifications. The bonus target for this role is 5% of annual base earnings. Learn more about Sellen's Fair Pay Workplace certification, our bonus plan, and other rewards and benefit programs here.
About Sellen Sellen's purpose is to improve the lives of those around us - as builders, partners and neighbors. Our goal is to hire the best talent and develop the strongest project teams in the industry. If you bring strong skills, thrive in a project environment, and enjoy team spirit and collaboration, please introduce yourself. Our Benefits At Sellen, we provide our team members with an environment that promises safety, stability, and values mental health. Competitive benefits including 401(k) with up to 9.5% employer contribution, health insurance, health savings contributions, tuition benefits, and more. Sellen is the first general contractor in the country to receive the Fair Pay Workplace Certification, which ensures we are paying our people equitable across gender and race. Our Culture & Reputation Doing things the "Sellen Way" means being good at our craft, doing what's right, and caring for one another. As a local, employee-owned company, based in the Pacific Northwest for 80 years, we live, work and raise our families here, and Sellen is committed to actively supporting our community and our people. Our DEI Commitment We recognize the impact Sellen can make in creating a more diverse A/E/C industry. We envision a diverse workforce where people of color, women, LGBTQIA+, and other underrepresented and historically underestimated populations are reflected at all levels. Sellen is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Auto-ApplyInformation Technology
Remote support specialist job in Tacoma, WA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyNETWORK ADMINISTRATOR
Remote support specialist job in Seattle, WA
About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.
At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!
If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!
Job Overview
In this position you will utilize the same technical skill sets you've developed in your career behind a desk and apply them aboard the US Coast Guard's largest Ice Breaker in some of the most remote and amazing environments on earth. The Healy is the US Coast Guard's largest ship in its fleet, and the largest Ice Breaker dedicated to Science and Science Research. We provide complete IT infrastructure aboard the Healy for all Science parties from the US and around the world utilizing the Healy for their research.
Chugach is looking for a systems administrator with cross-functional knowledge and experience to ensure the availability, reliability, and optimization of server compute, virtualization, storage. Position provides all aspects of IT support for Scientific Research Vessel USCGC Healy, working both underway and on shore, supporting research scientists, technicians, outreach personnel, and military personnel. If you are looking for the chance to break out of your cubicle but continue utilizing your technical skills, this is your chance.
Salary Range: $33.65 - $34.85 per hour
This position offers the following salary and benefits package.
* This position is classified as exempt.
* Employees are eligible to enroll in medical, dental, vision, and, in addition, have company-paid life/accidental death and disability, short-term and long-term disability.
* Retirement Plan: Enrollment in our 401K plan begins immediately upon hire, and after one year of work, the employee will be eligible for our matching program.
* PTO: New hires accrue an annual rate of 20 days.
* Holidays: 11 paid holidays
Work Model: Onsite
Responsibilities
Essential Duties & Job Functions:
* Provide local site administration of IT infrastructure: Server, security, networking, storage systems, client systems.
* User administration in Active Directory, Office 365, and other systems.
* Provides proactive maintenance of virtualization server hardware and hypervisor, including security patching and driver/firmware updates to optimize performance and availability of applications.
* Troubleshoots and resolves incidents related to virtual server infrastructure, compute, storage, and data protection environments.
* Follows security management practices, auditing of server logs, and other security management processes.
* Troubleshooting of Laptops/desktops.
* Performs shell and kernel-level programming and system-specific requirements.
* Ensures availability, reliability, and scalability of servers to meet business demands.
* Implements policies, procedures, and technologies to ensure server security.
* Manage and tune data center monitoring tools to ensure availability of critical hosts and services.
* Available to provide occasional on-call support as required.
* May perform other duties as required.
Accountable for:
* Solid background in Windows Server 2016 and later.
* Microsoft Active Directory, including user accounts and Group Policies.
* Knowledge in server technologies, including server hardware, storage, backup solutions, data, and security.
* Experience with hardware and software troubleshooting.
* Strong technical documentation and writing skills.
* Responsible, self-motivated, and able to work with limited supervision.
Job Requirements
Mandatory:
* Windows Server 2016 and later experience.
* Microsoft Active Directory experience in Group Policies and Users Accounts.
* Valid state driver's license with acceptable driving record pertinent to position.
* Ability to successfully pass any background checks and/or drug testing required on the contract.
* Ability to obtain and maintain Secret security clearance.
* U.S. Citizenship.
* Must be able to successfully pass a pre-employment background check and pre-hire drug test.
Preferred:
* 2+ years of relevant IT experience in a similar role.
* 1+ years of background in enterprise server hardware administration.
* 1+ years of experience with network stack and fundamentals.
* Following certifications: CCNA, CompTIA Security+, Microsoft Certified Systems Administrator (MCSA).
Working Conditions:
* The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is moderate. Work may require occasional weekend and/or evening work.
Physical Requirements:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Must be able lift and carry 25 lbs.
* Must be able to climb on a ladder to ten feet.
* Must be able to work underway on the ship for up to 30 days or more at a time.
Reasonable Accommodation:
CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ******************.
Equal Employment Opportunity:
Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.
Auto-ApplyField Support Engineer
Remote support specialist job in Seattle, WA
About Us:
Do you enjoy working with the brightest individuals in IT? Are you ready to work for an innovative fast-growing company?! Do you get excited about the latest technologies? If so, this is the place for you. Greene Information Systems is a 13-year-old Managed Services Provider (MSP) located in Seattle, WA. Greene IS integrates closely with Microsoft as a partner to innovate cutting edge solutions for MSPs. With hundreds of customers across the United States we need technical administrators willing to travel in the Seattle-metro and the US to assist client with technical installations and integrations. We value great attitudes and fun personalities, have flexible schedules, and are looking for great talent to join our team!
We are forward focused with adopting the latest technologies that are cloud-first like Microsoft Azure, Intune, Endpoint Management, and Azure Virtual Desktops. This position is classified as full-time and may require travel to a customer site in the United States. The ideal Field Support Engineer will have 3+ years' experience in an MSP environment.
Qualifications:
End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting.
Strong verbal and written communication skills
Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
Systems Administration: Knowledge of Microsoft Windows Server Platforms as well Active Directory, Group Policy, Azure
Support of Windows Defender or similar product for endpoint threat management
Intermediate understanding of virtualization platform such as Hyper-V and VMware
Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
The following qualifications will make you stand out as a candidate:
3+ years' experience in an MSP environment, particularly utilizing the ConnectWise suite of products or similar ticketing systems
Exposure to/ability to support workloads in Azure or AWS
Experience with Microsoft Intune, Autopilot, Azure, AVDs
Microsoft or related industry certifications
Scripting and automation experience with PowerShell, Azure Automation, Web APIs
Technical Support Engineer
Remote support specialist job in Marysville, WA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $25.25/Hour