Remote support specialist jobs in Reisterstown, MD - 624 jobs

LHH is seeking a Research Program Support Specialist for a client in Linthicum, MD The Research Programs Specialist provides administrative and operational support for the Research initiatives. This includes managing research grants, assisting with investigator support programs, and coordinating research education activities. The role involves compliance checks, grant processing, tracking submissions, preparing reports, and supporting governance committees. Key Responsibilities Perform grant application compliance checks and maintain submission trackers. Assist with grant review, processing, management, and closeout. Prepare funded/not funded letters and update statuses in Proposal Central. Track awardee reports and follow up on delinquent deliverables. Support governance committees with meeting minutes and SOP finalization. Assist with annual meeting preparation, including logistics and inventory. Handle clerical tasks such as printing, binder creation, and workroom organization. Requirements Bachelor's degree preferred, ideally in health science-related fields. Experience in research or grants program administration is a plus. Familiarity with online survey tools (e.g., SurveyMonkey) preferred. Willingness to attend evening calls and occasional weekend events. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

About Electrosonic Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. About the role The Onsite Technician will be based at our client's location and must be experienced in museum and entertainment venues supporting high-quality audiovisual services and have a proven track record as a Tier 1 & Tier 2 AV tech as described below. This role involves providing general AV support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and support. These systems include AV projection, pro audio, video, and AV system show control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers, including PC and/or Mac Operating Systems. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies. This role requires a detail-minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in an historical museum and visitor's center environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed. What you'll do AV Technician TIER 1 * Able to identify and describe typical systems, their components, cables and terminations used in AV systems * AV System knowledge gained in a service or operational environment * Experience operating, troubleshooting and supporting a variety of AV systems * Ability to navigate system project files in an effort to provide and request additional support * Experience with AV tools, common test equipment, and commissioning requirements * Basic understanding of network architecture * Understanding of control system software * Understanding of DSP and related software * Understanding of media servers and content streaming * Understanding of typical digital signage systems and associated networks * Knowledge of Health and Safety rules and workplace safety * AVIXA Technologist Certification or ability to complete it within 12 months of hire date is preferred AV Technician TIER 2 (all of tier 1 plus) * Extensive experience in operating, troubleshooting and supporting a variety of AV systems including event environments * Ability to read, understand and convey schematics from CAD files * Proficient understanding of Network Architecture and IT systems * Experience with small live event support operating Audio Mixers and Wireless Mic's that include: Mackie -1642 VLZ3 / Behringer - X32 Producer / Shure SLXD & BLX wireless * Experience with alignment, blending, and color balance with Christie, Panasonic and Vivitek brand projectors * Experience with the following Content Servers: 7th Sense & Alcorn McBride * Experience or training on Control system software including, but not limited to; Medialon, Extron, AMX, Alcorn McBride, etc. * Experience or training on DSP's and related software including, but not limited to; QSC - Q-SYS Core 110F, Biamp - TesiraFORTE AI, etc. * Experience with Interactive elements that include ELOTouch * Experience with various AV associated equipment that includes: Digital displays, Video & Audio extenders, Presentation Switchers and more * Liaising with vendor and OEM wherever needed to restore the services. * Experience with remote monitoring tools which may include QSC, Medialon, * Experience and training on typical digital signage systems, tools and associated networks NOTE: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the client evolve. Qualifications * Strong customer service skills in interacting and communicating with clients * Ability to analyze customer situations, make decisions and solve problems under pressure. * Ability to work with a high degree of accuracy and detail. * Ability to maintain positive working relationships with management, co-workers, clients and vendors. * Ability to communicate effectively face-to-face, in groups, and via phone and written communication. * Detail oriented and work without supervision. * College degree in a related technical field a plus * Strong desire to learn. * Intermediate experience with Microsoft suite of products Work Schedule: Thursday thru Monday 7am - 4pm (9-hour days include 1-hour for lunch) This may have some flexibility during the slower winter months. A day in the Life * Inclusive Team Culture At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. * Work/Life Balance Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being. * Career Growth We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing. * Compensation and Wellness The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include: * Medical * Dental * Vision * Life and disability benefits. * Wellness discount programs, * 401k * *Paid parental leave after 1 year of service. * 12 company paid holidays * 3 weeks of paid vacation Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration. With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

Career Guidant, an internationally acclimed, trusted multi-faced orgiansation into Information Technology Custom Learning Services for Enterprises, Lateral Staffing Solutions, Information Technology Development & Consulting, Infrastructure & Facility Management Services and Technical Content development as core competencies. Our experienced professionals bring a wealth of industry knowledge to each client and operate in a manner that produces superior quality and outstanding results. Career Guidant proven and tested methodologies ensures client satisfaction being the primary objective. Committed to our core values of Client Satisfaction, Professionalism, Teamwork, Respect, and Integrity. Career Guidant with its large network of delivery centres,support offices and Partners across India, Asia Pacific, Middle East, Far East, Europe, USA has committed to render the best service to the client closely to ensure their operation continues to run smoothly. Our Mission "To build Customer satisfaction, and strive to provide complete Information Technology solution you need to stay ahead of your competition" If you have any queries about our services. Job Description Preferred Skills • At least 5 years of total GIS related to the Utilities Industry experience, with at least 4 years of hands on skills in GE Smallworld suite of solutions. • Experience of at least 1 or 2 full-cycle implementation for a utility (Power/Gas) with hands on design, development and deployment experience in GE Smallworld. • Should be able to lead the design, build, test and deploy solution on GE Smallworld platform. • Should be able to run the functional workshops with business for GIS requirements • Should have prior experience in supporting GE Smallworld applications in a 24X7 mode and coordinate with client and offshore team in getting the support incidents resolved. • Should have experience in dealing with Incident management and Resolution software technologies like Remedy, HEAT etc. • Development experience in Magik is required • Should have experience in GE Smallworld, GE Core, PNI, DM, SIAS, Network Viewer, SOM's and PL/SQL and Smallworld data model. • Development experience in C, Core Java, Java Script, JSP, Servlets and PL SQL will be an advantage. • Should have experience in configuring, customizing and resolving issues relating to GE Mapframe solution. • Should have experience in Business Tier Technologies like Java Beans, EJB and Integration Tier Technologies like JDBC4.0, JNDI. • Should be familiar with the latest technology trends in the GIS Industry relating to Electric Utilities. • Familiarity with process integration of GIS with other utility enterprise and operational systems such as core WMIS. CIS, Synergee etc. • Exposure to US (Regulated and De-Regulated) Markets • Expected to be a Team Player working with development, client teams/SMEs and leading them through the project life cycle. • Good interpersonal communications and analytical ability • Ready to travel to client locations as needed • Experience and desire to work in a management consulting environment Note : This position may require 30% travel U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Qualifications Basic Skills • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 7 years of experience with Information Technology Additional Information Note : NO OPT, H1 for this position Client : Infosys

Job Title: SaaS Application Support Specialist Department: Client Services (CS), Blood Management Business Unit (Human Biologics Division) Reporting to: Director of Recruitment Solutions Hours of work: Typical hours of work are from 8:30 AM until 5:30 PM. Additional hours may be necessary as needed. This position is exempt from overtime. Compensation: $60,000 - $80,000 Who We Are: At InVita, your work has real-world impact. You won't just support software - you will help advance an industry that ensures life-saving blood products reach the right patient at the right moment. InVita's solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations. With over 13 million blood products managed each year by InVita's software, the company plays a crucial role in the blood supply chain. We are a team of ~200 talented, mission-driven professionals. We pride ourselves on deep subject-matter expertise, a culture of collaboration, and the chance to make a measurable difference in healthcare and public safety. Acknowledged as a leader in the markets we serve, our subject matter expertise is unmatched in the industry, and our products are used by public health and medical professionals across the globe. Overview: The SaaS Application Support Specialist plays a key role in helping our partners get the most out of InVita's Blood & Plasma Management solutions. You'll assist them through implementation, training, change management, and ongoing support - empowering organizations that collect and distribute blood to communities nationwide. This role is perfect for someone who is solutions-focused, detail-oriented, and thrives on helping users succeed with software. Who You Are: You are a strong fit for this role if you: Prioritize purpose in your career: You want to work hard for a meaningful, life-saving mission Are energized by shaping what comes next: Turning customer insights and big "what if..." ideas into a bold product vision that guides our teams and moves our products forward. Serve with the golden rule: You serve with empathy and deliver excellent, thoughtful, and proactive support Help people adopt technology: You are a go-to that helps users fully leverage software applications to be more efficient and effective Love problem-solving: You enjoy tackling complex challenges and thinking creatively Excel in collaboration and organization: You foster partnership and manage multiple priorities, communicate clearly, and follow through Are eager to learn: You are ready to dive deep and are excited to become a subject-matter expert in blood banking and donor recruitment Enjoy occasional travel: You appreciate the value of face-to-face time and welcome opportunities to meet beyond virtual sessions. What You'll Do: Manage partner accounts with exceptional service and follow-through Respond to partner inquiries via phone, email, and Service Desk in a timely, professional manner Troubleshoot, resolve, and document software issues Provide consultative support to ensure partners fully leverage InVita solutions Conduct training for software implementations, upgrades, and ongoing support Execute quality assurance tasks, including testing new software releases Gather and analyze partner feedback; collaborate with Product and Development teams to enhance solutions Coordinate with internal teams to ensure project deliverables meet scope, quality, and timelines Develop and maintain a thorough understanding of all aspects of assigned InVita software products and be able to demonstrate solutions effectively Contribute to documentation, knowledge base articles, and end user-facing resources to improve self-service and support efficiency. Qualifications: Bachelor's degree or equivalent experience Minimum of 2 (two) years experience in a customer-facing account management, support, or implementation role Experience with SaaS and/or purpose-built software applications, with a preference for experience in the healthcare industry and specifically blood and plasma collection Proven project management experience, including the ability to manage multiple time-sensitive initiatives simultaneously Logical and efficient working style with keen attention to detail Strong problem-solving skills and the ability to translate complex technical issues into clear, client-friendly language Superb verbal, written, and public speaking skills Highly detail-orientated with exceptional follow-through and organizational skills Proficiency with the Atlassian platform (Jira, Confluence, Service Desk) is highly desirable Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required Additionally, the employee is regularly required to talk or hear The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl The employee must occasionally lift and/or move up to 15 pounds Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus The noise level in the work environment is usually moderate Ability to attend and preside over trade shows and conferences Ability to travel on a flexible schedule. Airplane travel is necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

5+ to 7 years experience Responsible for providing field-based advanced flow cytometry applications support for BD Biosciences Cell Analysis external and internal customers. Technical Applications Specialist (TAS) uses advanced technical expertise in flow cytometry applications to support business initiatives. This position is a field based position and will be located in New Jersey or New York. DUTIES AND RESPONSIBILITIES: Provides onsite / remote technical consultations to BDB customers on products (instruments, software, and reagents). TAS records customer interactions, and shares results of the visits and support sessions to ensure collaborative efforts between different customer facing groups. Works independently, with minimum direct supervision. Maintains high level of expertise in instruments, reagents and software and applications, and develops expertise on new products. Provides customers with instrument and reagent demonstrations in workshop form, or as a product demonstration. Provides onsite support for sales/marketing events, including technical support for trade shows, sponsored seminar series, and user group meetings. Assists customers with flow cytometry workflow development, optimization and implementation, and for example multicolor panels and assay development. Develops and delivers technical presentations in alignment with BD business initiatives. Identifies significant scientific and clinical trends or new issues, and participates in escalations process. Participates in product incident report/customer complaint reporting systems. Makes recommendations for new products and applications as well as enhancements for existing products. Contributes to the product development process by serving on Commercial Excellence and other committees. Assists with in-house product validations and collaborates with Validation department staff to write, execute, and report on validation protocols. Keeps abreast of the basic requirements for regulatory compliance in own area of work and complies with those requirements. As required, participates in training on regulatory issues affecting own area of work. Participates in regulatory compliance questions/issues escalations process. Promotes a safe work environment, and participates in Environmental Health and Safety programs. Notifies management of all observed hazardous conditions or unsafe work practices. Travel for onsite support up to 70%; coverage for Mid-West regions. TAS maintains travel budget in alignment with BD travel policy. Performs other related duties and assignments as required. QUALIFICATIONS: A minimum of a Bachelor's Degree. A minimum of 5 years of flow cytometry experience. Experience in flow cytometric applications is required. Flexibility for domestic travel minimum of 70% of the time. A valid driver's license. ASSETS: The ideal candidate would have a Bachelor's Degree and/or advanced degree in life science or clinical fields. Previous experience providing onsite technical customer facing support. Previous technical demonstration experience in support of Sales. Thorough knowledge of Pharmingen and BDIS products. Effective analytical, troubleshooting, and problem solving skills. Effective interpersonal, written, and oral communication skills. Effective organization and planning skills. SKILLS AND CERTIFICATIONS flow cytometry Pharmingen and BDIS products. Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

Job Description At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a desktop support analyst who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Job Summary: The qualified applicant will become part of FEI's desktop support team in our Columbia, Maryland corporate office, helping to manage the end-to-end IT issues and proactive customer support. The successful candidate will be able to work in a dynamic, energetic environment. Multi-tasking, time-management, and customer relationship skills will be keys for success. Principal Responsibilities: Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and support the internal IT Help Desk Working under general direction and as appropriate independently analyzing and resolving problems. Performs immediate analysis of customer problems and directs the implementation of corrective action to restore function and avoid recurrence Control and coordinate with IT deployments of applications, patches and configurations changes Communicate clear, accurate and timely status information to client management, marketplace partners, and external stakeholders during high-impact operational incidents Functions as the single point of contact for problem escalation and resolution as required Records all incidents while maintaining accountability and ownership until resolved Interfaces with appropriate technical personnel for customer problems Aid in the resolution of technical issues preventing normal business processes from completing Utilize Ivanti Service Management tool to log, update and resolve tickets, following all standard operating procedures and customer SLA's Responsible for monitoring the resolution of open issues and ensuring that all telephone and electronic inquiries are resolved in a timely manner Assist with onboarding of new users Install test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Handles escalated situations while assuring quality outcomes Participates with management in identifying volume trends, as well as best practices to create greater process efficiency Identifying and recommending improvements to processes as needed Developing Standard Operation Procedures (SOP's) and detailed work instructions as required Adheres to FEI's corporate policies, initiatives and directives Ensure adherence to quality standards Respond to customer service requests and inquiries as needed Responsible for administration and internal support of the company pc's, printers, servers and related equipment. End user support, license tracking, pc maintenance, upgrades and configuration Ensure quality responses are achieved and implement creative solutions to ensure customer satisfaction Participate in planning and coordination efforts, and perform maintenance following standard operating procedures Interface with vendors for support Provide nighttime and weekend maintenance and production support, as needed Performs other duties and responsibilities as assigned Required Skills: A B.A. or B.S. in a technical field and 2 years experience preferably in Healthcare, customer service and/or Information Technology or a relevant combination of education and experience. IT Help Desk/ Customer Service experience Must possess sharp attention to detail, have proven organizational skills, time management, prioritization and also employ a rigorous process for all follow-up/coordination activities. Excellent verbal and written communication skills Must be a team player and have the ability to work independently Must be either a US Citizen or Green Card holder Experience with deployments of applications, patches and configuration changes in pre-production and production environments Experience supporting environments with systems running on Microsoft OS Knowledge of system monitoring tools such as SCCM, Azure, and others There is minimal travel required, i.e., less than 10% of the time. Understanding of Windows and *nix operating systems to the degree of operating and diagnosing for issues. Strong oral, written and communication skills Preferred Experience: Experience with Ivanti ITSM or other ticket systems ITIL Foundations certification Familiarity with MS Office and MS System Center tools Experience with face-to-face customer interactions Strong technical and communication skills. Location: Columbia, MD Status: Full time position with full company benefits NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests. Potential Roles Include: Systems Administration (Windows, Linux, Cloud, Virtualization) Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches) Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response) Cloud Engineering (AWS, Azure, GCP) Help Desk / Technical Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database Administration (SQL, Oracle, NoSQL) IT Project Management (Agile, PMP, ITIL) Basic Qualifications: * U.S. Citizenship (required for most positions) * High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.) * Ability to obtain and maintain a security clearance (if not already cleared) * Strong problem-solving, communication, and teamwork skills Preferred Qualifications: * Active Security Clearance (Secret, TS/SCI, or higher) * Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc. * Experience in government or defense-related IT projects

CISCO Hardware (firewall, routers, & switches) Network Administrator IAT I (depending on TO assigned) IAT II (depending on TO assigned) PMP (depending on TO assigned) Cloud Services :: Professional/ Expert/Specialty: AWS, Azure or related Cloud Service Provider offering the Agency offers (depending on TO assigned) OpenStack Certification (COA-Administrator) or two (2) years of OpenStack development or integration (depending on TO assigned) VMware :: VMware Certified Design Expert in one of the following: VCDX: VCDX-DCV, VCDX-NV, VCDX-CMA or higher (depending on TO assigned) * Minimum education and experience level: High School/GED with twenty (20) years of relevant experience. * TS/SCI with full scope polygraph

Job Description ITnova is seeking a PMP with experience in IT, with at least 6 years of experience in managing IT related projects. Must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Education Requirements: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. General Experience: At least 6 years of experience in project management. Specialized Experience: At least 6 years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Duties: Perform day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project under assigned Task Orders. Acts as a facilitator between a State and/or agency and IT contractor. Responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget. Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels). Monitors issues and provides resolutions for up-to-date status reports.

Information Technology Technician (Levels 1-5) Clearance: DoD SECRET or higher clearance Travel: up to 15% Role Overview: The Information Technology Technician role advances mission outcomes through practical, day‑to‑day execution and clear communication. Responsibilities blend hands‑on problem solving with careful planning, coordination, and documentation. Levels & Qualifications Level 1: Information Technology Technician Level 1 Education: AA or 2-year technical school Experience: None Summary: As a Level 1 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Operates under close guidance, applying established procedures and building fluency in tools and workflows. Level 2: Information Technology Technician Level 2 Education: AA or 2-year technical school Experience: 2 years Summary: As a Level 2 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers. Level 3: Information Technology Technician Level 3 Education: Bachelor's Degree Experience: 5 years Summary: As a Level 3 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Handles assignments independently, validating results and collaborating across teams to remove blockers. Level 4: Information Technology Technician Level 4 Education: Bachelor's Degree Experience: 8 years Summary: As a Level 4 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight. Level 5: Information Technology Technician Level 5 Education: Bachelor's Degree Experience: 12 years Summary: As a Level 5 Information Technology Technician, you translate objectives into actionable steps and ensure results meet scope, schedule, and quality expectations. Works with broad autonomy, shaping approach, mentoring teammates, and resolving complex issues with minimal oversight.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: Provide Tier 1 and 2 support User account management Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups) Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments Set up and install workstation hardware, and software for end-users Provide remote end-users support to employees Operation of assigned IT systems Create knowledge base articles End user support Support of facility physical security systems Enforce IT and security procedures and policy Network support experience Support of IT security Other duties as assigned REQUIRED EXPERIENCE: 0 - 3 years of IT Support. Understanding of User administration (i.e., RBAC) Excellent communication and customer support skills Computer break/fix/upgrade Windows 11 Ability to diagnose and resolve basic IT technical issues Experience with Microsoft Technology Stack (Windows, AD, O365, Intune) Identifies, researches, and resolves technical problems Help Desk Support software experience Inventory control Good understanding of computer systems, mobile devices, and other tech products Candidates must be able to obtain and maintain a Public Trust clearance. Candidates must have lived in the United States 3 out of the past 5 years. PREFERRED EXPERIENCE: Apple OS X Corporate VoIP phone systems Physical access systems EDUCATION & CERTIFICATIONS: 0-3 years of IT support College degree preferred Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. In addition to our competitive base pay, Sparksoft offers health insurance, paid time off, 401K matching, and training. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws. Maryland Pay Range $45,000 - $50,000 USD WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description I. General Summary Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, and state and federal regulatory requirements by using multiple electronic document management and electronic medical record systems, and other electronic and paper documentation associated with each facility. Qualifications III. Education and Experience High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred. Minimum of two years' experience in a Health Information Management Department or other healthcare setting performing medical record duties, and one year performing release of information required. IV. Knowledge, Skills and Abilities Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $19.50 - $27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].

Create the future of e-health together with us by becoming an Associate Technical Support Engineer At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: Support customers using CGM proprietary products by answering calls for technical support. Respond to customer inquiries and monitor programs to ensure on-time, effective responses. Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes. Manage multiple open cases and provide timely updates to internal and external customers. Your Qualification: Associates Degree or 2 years Call Center/Customer Support experience. Must have the ability to pay attention to detail and to work independently. Must have the ability to handle confidential information. Excellent organizational and prioritization skills. Strong interpersonal and communication skills verbally and written. Ability to work in a fast-paced environment. Ability to multi-task and work efficiently. What you can expect from us: Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, Texas, and Washington DC, Fairstead owns a portfolio of more than 27,000 apartments across 28 states that includes 27,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Construction Field Specialist provides oversight of real estate development projects. They plan, coordinate, and organize with all stakeholders throughout the lifecycle of the construction project(s) to ensure time and cost objectives are met, identify, and resolve issues, and industry safety regulations are followed. They ensure relocation plans are communicated to all parties and resolve issues that arise. Responsibilities: Monitor the work of project administration, project superintendents, and engineers to establish operational priorities. Provide jobsite leadership in safety and quality. Maintain satisfactory relationships with owners, subcontractors, unions, and all stakeholders. Perform periodic on-site walk-throughs to ensure contract performance, safety compliance, and quality control. Partner with the design team, property management and engineering staff to ensure that all construction related items are coordinated and have little to no impact on the day-to-day activities of the property. Manage and execute project schedule. Administer document control procedures for all construction related documents. Participate in regular status meetings with project team. Document and communicate delays, challenges, and concerns in a professional written format to all stake holders such as Construction Team, Ownership and Management. Prepare final inspection checklists and punch lists. Establish and maintain good communication between all parties during the property renovation process. Coordinate with third-party relocation company to ensure relocation plan is achieved. Performs other related duties as required. Requirements: High School graduate or equivalent. Ability to work in a team environment. Organized and detailed oriented, with the ability to maintain accuracy while handling multiple requests. Must be willing and able to travel >70% of time throughout the company territory. Valid Driver's License Required. Effectively communicates relevant project information to superiors. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. Knowledge of architectural, structural, and/or MEP systems. Exceptional communications skills (written and verbal) and intuitive interpersonal skills. Strong time management skills, adaptable with ability to manage multiple priorities & meet deadlines, and keen attention to detail. Ability to work collaboratively in a dynamic environment where adaptability is imperative. Strong written and oral skills. Accurate with a strong attention to detail. Proficient in Microsoft Office Suite. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************

If you're a Recent Grad who's looking to get started in the IT industry this is the perfect opportunity for you! Training is provided and no prior IT experience is necessary. This role is a 60 day contract with the potential for running 180 days and this position is fully onsite in Baltimore. Salary is $15/hr. Multiple openings and the work is slated to begin Mid June and end Mid-Late August Responsibilities: Installing access points and switches Recording information about installed devices Connecting devices to internet Downloading cloud-based configurations Other duties as necessary Requirements: Must have a personal vehicle and valid drivers license Must have the ability to pass a background check and fingerprinted prior to starting

Job title: Field Specialist Job Type: Freelance/ Part Time Reporting to: Regional Lead - US West Are you looking for something flexible? Are you interested in joining a fast-paced and growing global organization? Do you have a keen attention to detail? Job Purpose: We are looking for Field Specialists to join our team on a freelance basis. This person will shadow pharmaceutical representatives for the day and prepare a report based on observations made while working with the representative as they interact with their customers. The positions are contracted on a daily basis, based on the size of the project and number of field days required. The position would be suitable for someone looking for part-time freelance and project-based work. Responsibility: Contacting sales representatives to arrange a shadowing day in the field Observing interactions between sales representatives and customers without disrupting their day (either face to face or virtually) Conducting a 60 min interview during the field day Submitting structured reports (workbooks) after each day in the field based on observations made within 24 hours of field visit Attending 30-60 min online sessions prior to each project to understand the project objectives and share feedback Participate in project debrief calls and potentially provide feedback to assist in the development of final recommendations Requirements: 7-10 years sales, marketing or market research experience within Pharmaceutical or Healthcare industries. Bachelors degree - marketing, science, or data focus is preferred. Availability to work on a freelance basis When working on a project, have 1-5 days availability during the week Flexibility to work from morning to evening Flexibility to travel within the country (approximately 50% domestic travel required) Good knowledge of Excel and typing skills Strong attention to detail and good listening skills Opportunity: Work with a successful and well-established company with an enviable growth trajectory Working with 29 out of top 30 pharmaceutical companies globally Working on projects commissioned by the majority (29 out of top 30 globally) of the main pharmaceutical companies Excellent reputation and record of repeat business Great flexibility in managing the workload and opportunity to travel within the country Structured and on-going training system and working with strong management team About STEM: STEM Healthcare is a dynamic, fast paced global pharmaceutical and life science, commercial benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning in order to help clients further accelerate performance. STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals. Vision: To always be viewed as an essential partner in enabling our clients to reach more patients with their medicines Mission: To accelerate high performance Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring Find us here: Website: ********************** STEM Healthcare is an equal opportunity employer. STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit ************* Job Description I. General Summary Under general supervision, performs moderately complex administrative duties including processing requests for Protected Health Information (PHI) that contain patient authorization and other noncompulsory requests that do not require a signed authorization. Providing front-line customer service to attorneys, insurance companies, clinicians, patients, funeral homes in person and by telephone. Responsible for accounts receivable as it relates to invoicing, posting and collections for the Release of Information (ROI) division of the Health Information Management Department. II. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. Process requests for health information in compliance with applicable statutes, departmental policies, guidelines, and state and federal regulatory requirements by using multiple electronic document management and electronic medical record systems, and other electronic and paper documentation associated with each facility. Qualifications III. Education and Experience High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred. Minimum of two years' experience in a Health Information Management Department or other healthcare setting performing medical record duties, and one year performing release of information required. IV. Knowledge, Skills and Abilities Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $19.50 - $27.31 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].