Remote support specialist jobs in Saint Clair Shores, MI - 413 jobs
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Remote Support Specialist
Technical Support Specialist
Help Desk Specialist
Application Specialist
Information Technology/Support Technician
Desktop Support Analyst
Operations Support Specialist
Engineering Support Specialist
Field Specialist
Production Support Specialist
Deskside Support Specialist
Desktop Support Consultant
Network Administrator
Lock Desk Specialist
A&D Mortgage 4.3
Remote support specialist job in Troy, MI
A&D Mortgage - Financial Holding Company successfully providing residential and commercial loans for more than 20 years. Our employees are our most valuable resource, and their knowledge and expertise play an important role in achieving our client's goals. We are 500+ employees, and this is just a beginning!
Overall Responsibilities:
The Lock Desk Specialist is responsible for managing the daily interest rate lock process for all mortgage loan channels (e.g., Retail, Correspondent, Wholesale). This role ensures the accurate, timely, and compliant locking of interest rates to mitigate risk and maximize profitability for the company, serving as a critical liaison between the Capital Markets team, Sales team, Loan Officers and Operations staff.
Key Responsibilities:
Rate Lock Management:
Process, review and execute rate lock requests, relocks, extensions and modifications accurately and efficiently in the loan origination system
Ensure all rate locks adhere to company policies, investor guidelines and regulatory requirements.
Pricing and Communication:
Verify and confirm loan pricing, ensuring accurate loan-level price adjustments and other fees are applied.
Act as the primary point of contact for Loan Officers, Processors and Underwriters for all rate lock and pricing inquiries, providing excellent client service.
Data Integrity and Reporting:
Work closely with the rate sheet pricing team to ensure that loans are priced correctly in the loan origination system and physical rate sheets.
Maintain and update lock desk procedures and guidelines. Ensure all activities are in compliance with regulatory requirements and internal risk management policies.
Run quality control of the lock pipeline to ensure no data inconsistencies, potential errors, and if found work, with the appropriate parties to resolve them promptly.
Ensure compliance with all agency and investor guidelines, policies, and procedures related to loan sales and securitization.
Experience: 1-3 years of experience in the mortgage industry, specifically within a Lock Desk, Secondary Marketing, or Capital Markets function is preferred.
Communication: Exceptional written and verbal communication skills, including phone calls, with the ability to clearly and concisely explain complex pricing and policy issues.
Knowledge: Strong understanding and appreciation of mathematical concepts.
Analytical Skills: Excellent attention to detail, strong organizational skills, and the ability to work accurately and efficiently under pressure in a high-volume, deadline-driven environment.
WE OFFER
PTO/Sick Days
Comprehensive medical, dental, vision benefits
Paid volunteer hours
Life Insurance, Short-term Disability, and Long term Disability
Health Savings Account
401k
Paid training and career development
Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.
Work-Life Balance
Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.
Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$38k-56k yearly est. 6d ago
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Operations Support Specialist
Akkodis
Remote support specialist job in Dearborn, MI
Akkodis is seeking an IT Operations SupportSpecialist for a 12-month contract with a client located in Dearborn, MI.
Title: IT Operations SupportSpecialist
Duration: 12+ months
Pay Range: $34-36/hr on W2 All Inclusive (The rate may be negotiable based on experience, education, geographic location, and other factors.)
Position Description:
This is an Information Technology Operations-based role that supports our Michigan Truck Plant, where the Brand-New Ford Bronco and Ford Ranger are built. As a member of the Plant I.T. team, you are up close and assist the plant in producing these very exciting and new vehicles for the NA consumer market. As part of the job responsibilities, you will interface and support the IT Infrastructure & Applications that the plant uses to produce these exhilarating vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing, and the manufacturing execution systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Ford's productivity goals. This position provides an excellent opportunity to apply IT Skills to manufacturing, but also acquire manufacturing experience that will enhance long-term career potential.
Skills Required: Business Process Support, Operations Support Systems, Desktop Support, Server Support, Support/Services, Application Support, Technical Support
Skills Preferred: Server Administration, Manufacturing Processes
Experience Required: Specialist Exp: 5+ years of experience in the relevant field
Experience Preferred: Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
Education Required: High School Diploma / GED
Education Preferred: Bachelor's Degree
Additional Safety Training/Licensing/Personal Protection Requirements:
Additional Information :
Responsibilities:
Support a multi-shift operation in a manufacturing plant.
Must be able to work flexible hours in support a multi-shift operation. Requires a rotating schedule to support business processes. (Days, nights and or weekends).
Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
Interface with Business IT and business owners to prioritize improvement efforts.
Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
Focus on the integration / long term maintenance of applications.
Assist team lead with managing assignments and workload.
Develop, maintain, and share, accurate support documentation
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
$34-36 hourly 1d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Sterling Heights, MI
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$38k-66k yearly est. 8d ago
Help Desk Support
Collabera 4.5
Remote support specialist job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
$66k-90k yearly est. 1d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Ann Arbor, MI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$41k-59k yearly est. 60d+ ago
Deskside Suppor
Artech Information System 4.8
Remote support specialist job in Southfield, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: SOUTHFIELD,MI
Duration: 12 months with possible extension
Job Description:
Qualifications
share resume asap
Additional Information
For more information, Please contact
Shubham
97295-4595
$49k-59k yearly est. 60d+ ago
BI Production Support Specialist
MSR Technology Group
Remote support specialist job in Southfield, MI
Job DescriptionDuties/Responsibilities
Proactively monitor application health
Respond to tickets from ticketing system and other stakeholders
Monitor defect management queue and drive resolution
Provide status update in daily stand up calls
Publishing of a weekly, monthly application health status
Support administration of user privileges, user creation and role management
Performing root cause analysis of production issues and publish to stakeholders
Guide external resources on prioritizing tasks to support project
Implement, publish, and updating production support documentation and processes
Post-Production support (Production launch support as required)
Work on minor bug fixes or enhancements as required
Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
Bachelors or other degree in Information Technology
Automotive industry experience preferred
Excellent problem-solving skills and analytical skills
2+ Year(s) of relational database/SQL experience.
Knowledge of Service Oriented Architecture (SOA).
Ability to work effectively in a team environment
Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
Strong interpersonal skills with the ability to work independently and within a team environment
Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
Presentation skills
Fluent in English.
$72k-122k yearly est. 11d ago
Application Specialist
SMC 4.6
Remote support specialist job in Detroit, MI
PURPOSE As an Automation Application Specialist, your primary responsibility is to provide technical expertise, support, and guidance to clients in implementing industrial automation solutions. You will serve as a subject matter expert, assisting clients in optimizing their manufacturing processes, improving efficiency, and leveraging automation technologies effectively.
ESSENTIAL DUTIES
Participate in monthly conference call and provide application success stories, share and distribute details to branch team
Focus on identifying and closing major revenue producing projects
Be involved with key accounts and their projects directly. This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC product.
Identify all specifications and regulatory needs at the customer level; and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist.
Provide continuous training to sales employees, customers and distributors on products and applications. This may include assisting the SMC training group with local presentations of training courses, with regular cadence
Deliver training sessions and workshops to clients' engineering and operations teams on the use and maintenance of automation systems.
Document and monitor sales activity in SMC's SalesConnect system, including meetings and opportunities as invited user or team member to the respective CRM entry
Assist sales employees in detailed technical presentations to all levels of customers, lunch & learns, tent shows, mini panel expos, etc….
Successfully complete other duties as prescribed by sales management as necessary
Collaborate with clients to understand their unique manufacturing processes, challenges, and automation objectives.
Work closely with clients and internal engineering teams to design, configure, and customize automation solutions.
Stay abreast of competitive outlook, assisting with gap analysis, industry trends, emerging technologies, and best practices in industrial automation.
Identify opportunities for process improvements and innovation within client operations, recommending new automation solutions or enhancements.
Collaborate with product development teams to provide feedback and insights for future product enhancements or new product development
Provide guidance and best practices for operating, monitoring, and troubleshooting industrial automation equipment and software.
Provide technical support to clients during the implementation phase, addressing system configuration, integration, and performance issues
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Advanced industrial automation product and application experience with SMC or equivalent industry
Experience with or knowledge of competitive product and applications
Demonstrated ability to correctly apply and implement our newest “high tech” products.
Extensive SMC Application knowledge or equivalent industry
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical.
Fluid Power Pneumatic Specialist Certification preferred
Proficient in CRM and the use of computers and ability to learn new programs and tools as required
Clean driving record
For internal use only: Sales001
$82k-111k yearly est. 16d ago
Engineering Support Specialist - Senior (1447857)
Brightwing
Remote support specialist job in Auburn Hills, MI
Job Description The Senior Energy Specialist will assist manufacturing facilities in developing and implementing projects to optimize energy used by buildings, processes, machines, and equipment to minimize energy loss and reduce energy waste during production and non- production periods. The position will develop energy efficiency and conservation initiatives and monitor energy compliance. Will also assist the manufacturing engineering organization in developing energy efficient standards, initiatives, and specifications, so that new facilities, processes, machines, and equipment will use less energy than those they replace. This position will help support the 2030 carbon emissions reduction goal in supporting manufacturing plants and development of carbon neutrality roadmaps.
Manage routine energy reports and regular monitoring of energy consumption and non-production curtailment results
Assist the manufacturing engineering and global SPW Energy Domain organization to develop and deploy energy efficiency standards, initiatives, and specifications
Analyze plant energy KPI progress and communicate this information to plant, regional and global leadership
Support the implementation and maintenance of the plant's energy management system to meet ISO 50001 and SPW Energy Domain requirements.
Provide energy training and conduct annual documentation reviews (e.g., energy reviews, SEU matrix, training matrix)
Conduct regular energy treasure hunts/energy workshops/energy business club meetings and follow up to ensure implementation and advise plant leadership of findings
Assist plants with developing and updating energy action plans
Lead the development of energy best practice projects to improve key performance metrics
Support the global energy organization in the review and analysis of energy best practices and innovation-based projects
Support new equipment programs at the concept stage to ensure that energy design specifications and standards are included
Assist plants with participation in energy programs (e.g., rebates, demand response, strategic energy management)
Assist plants with energy benchmarking exercises (e.g., plant level, regional, global).
Requirements:
Basic Qualifications
Bachelor's degree in Engineering
Minimum of five years of relevant energy experience in manufacturing and utilities such as compressed air systems, chillers, air handling units, and processes such as paint spray booths, paint ovens, parts washers, coolant pumping systems, etc.
Certified Energy Manager (CEM) professional certification
Competency in performing engineering analysis and calculations for all systems and processes that utilize electricity and natural gas.
A basic understanding of the utility and incentive process to help plants with collecting incentives and rebates for energy efficiency projects and initiatives
Effective written and verbal communication skills
Strong leadership, analytical and problem-solving skills
Proficient use of Microsoft Office suite and/or other software.
Preferred Qualifications
At least 8 years of energy management
Additional energy related professional certifications (e.g., Engineer in Training (EIT), Professional Engineer (PE), Certified Energy Auditor (CEA), Certified Measurements and Verification Professions (CMVP))
Contract to hire opportunity
$55k-87k yearly est. 60d+ ago
IT Support Technician
Ohm Advisors 4.1
Remote support specialist job in Ann Arbor, MI
Come work for OHM Advisors, the Community Advancement firm.
With the singular mission ofâ¯Advancing Communities, our diverse 750+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering.
We are a team of experts with individual specialties working together, driven to make a difference through people-focused problem solving, design, and ideas. In everything we do, we put people first. We create places for communities of people that help solve a problem and drive them forward- advancing the whole community today and well into the future.
What You Will Contribute to OHM Advisors
The IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise and assistance necessary to install computer software, modify/repair hardware, and resolve technical problems. They will also employ and manage additional systems to assist with the deployment of software and hardware to computer users. Other members of the Information Technology team may request their assistance with projects and tasks where appropriate. Additional responsibilities and tasks may be assigned based on technical ability and schedule availability.
Your Responsibilities
End-User Support
Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner.
Troubleshoot, install, and upgrade end-user software and hardware.
Provide one-on-one or small group end-user training on relevant topics and systems on an as-needed basis.
Work with outside vendors for product-specific support.
Maintain and troubleshoot file sharing systems for use with external users and organizations.
Assist with employee onboarding and offboarding within the scope of assigned duties.
Hardware & Software Management
Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations.
Coordinate shipping and reclamation of computer hardware to and from remote offices.
Maintain proper documentation and storage of deployed and available hardware assets.
Knowledge Management & Miscellaneous
Design and maintain user-focused informational articles and videos covering relevant technology topics.
Generate and maintain team-focused articles and documentation on recurrent issues and known solutions.
Provide guidance and training to other Information Technology team members when requested or required.
Assist with company-wide software rollouts and technology upgrades.
Provide on-site support at remote offices and outside of regular working hours as required.
Requirements
1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program.
Knowledge of computer hardware, software, and mobile devices.
Experience with Microsoft Windows 10 / 11 & Microsoft Office 365.
Excellent interpersonal communications skills.
Preferred Qualifications
Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members.
Working knowledge of modern enterprise computer hardware and software.
Ability to lift and carry devices and equipment of varying sizes and weights.
One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required.
An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is preferred but not required.
Relevant industry certifications are beneficial but not required.
Benefit Summary
At OHM Advisors, our people are our greatest asset. We're committed to providing a supportive and rewarding workplace that fosters personal and professional growth. That's why we offer a competitive benefits package designed to meet your unique needs.
Benefits:
BCBSM Medical, Dental and Vision
Company Profit Sharing
Flexible Spending & Health Savings Accounts
401(k) retirement savings plan with employer matching contribution
Paid professional association membership.
Tuition & Certification Expense reimbursement
Volunteer Service Leave
100% Employer-Paid Life Insurance
Short & Long-Term Disability Options
Career Advancement & Enrichment Programs:
Voluntary Wellness Program
OHM Grad School
OHM University
You can read more about each of these programs on our website.
OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-CC1
$36k-47k yearly est. 20d ago
Application Specialist - Michigan Territory
GWS Tool Group 3.6
Remote support specialist job in Detroit, MI
Job Title: Application Specialist
Company: GWS Tool Group
Department: Sales
Reports to: VP Of Sales
Classification: Exempt
Travel: Travel Required
We are seeking an Applications Specialist of Solid Round and Insert Cutting Tools. A successful representative is responsible for account management and generating new opportunities for the organization. The main task involves understanding customers' needs in metalworking, as well as educating customers, prospects, and distributors of GWS Tool Groups products and capabilities. It is essential for the applications specialist to effectively provide detailed information on various products, programs or services offered by GWS Tool Group, but also clearly and effectively communicate what the customer needs back to the GWS Tool Group team.
Supervisory Responsibilities:
none
Duties/Responsibilities:
Scheduling appointments, meeting existing customers in order to review customer applications and product requirements and to determine opportunities.
Effective planning to conduct sales presentations by meeting customers physically on a daily basis.
Liaising between the company and the customers for up-to-date conditions on pricing, service, and latest product release launches.
Generating and developing prospect accounts to increase revenue, by partnering with the distribution chain.
Continuously updating all customers on company product modifications, changes, and enhancements.
Enhancing up to date knowledge on new products, procedures, services, and tools by attending departmental and training meetings.
Maintaining professionalism, diplomacy, sensitivity, and tact to portray the company in a positive manner.
Effectively attending conferences and trade shows.
Using marketing data to maximize sales effectiveness and efficiency by using relevant sales management tools.
Organizing joint sale calls and attending them with distributors.
Preparing reports for sales and marketing and maintaining expense accounts.
Updating and maintenance of customer accounts including contact names and numbers for future sales.
With the help of inside sales support, provide product quotes to customers as needed.
Ensuring follow-up after passing leads to managers with complete profile customer information, calls-to-action, sources, dates.
Education and Experience:
1-3 years Strong Manufacturing background with a focus in Milling, Turning, Grooving
Knowledgeable in tooling and manufacturing process
Ability to assist customers with processing parts and correct application of tools.
Job shop experience is high in regard
Assisting customers with proper speeds and feeds for materials used.
Experience in designing special tools is highly regarded
Experience processing customer parts from drawing to finished product.
Account management for current customers
Proven ability to develop new customers is ideal.
Degree in any field of sales and marketing is highly regarded
Required Skills/Abilities:
Capable of preserving confidential or sensitive information.
Effective time management, organization and multi-tasking skills.
Special people skills to deal with customers and an outgoing personality.
Able to prospect new accounts.
Effective written and verbal communication skills.
Very good team player and should work well under pressure.
Proficient in Microsoft Excel.
Requires knowledge and some experience in own discipline through education and experience.
Has some knowledge of business and its various aspects but is still acquiring further knowledge and experience.
No supervisory responsibilities; accountable for developing functional contribution.
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
Exchanges simple information, asks questions and checks for understanding.
Use assigned methods, tools and processes. Support sharing of best practices.
Physical Requirements:
Must be able to lift 15 pounds at times.
Must be able to travel.
Must have a valid driver's license and the ability to travel 50%
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
$67k-104k yearly est. Auto-Apply 60d+ ago
Sales Application Specialist (W Ontario)
Mapal 3.6
Remote support specialist job in Port Huron, MI
YOUR TASKS: * You develop and implement sales plans to achieve annual sales budget for your assigned territory * You partner with the customer to identify solutions to their challenges and opportunities within the MAPAL product line * You present and demonstrate value added solutions coherently and completely
* You coordinate and interact with MAPAL support teams as needed to troubleshoot and solve customer challenges
* You are the link between the customer and MAPAL to ensure delivery, performance, and design questions are handled promptly and resolved quickly
* You instruct and train on the proper use and application of solutions provided
* You identify and work to resolve customer issues and by reporting findings. You recommend necessary changes proactively and reactively
YOUR PROFILE:
* Your education will include a mix of hands-on experience, military, and/or formal education equivalent to a Two to Four Year degree program in a technical discipline
* You will ideally have a minimum of three years cutting tooling experience
* Your work ethic is second-to-none. You are self-motivated; work independently, and have a history of making decisions
* You have excellent organization and time management skills. You guard your time and focus on prime selling hours
* You have strong interpersonal and communication skills (both verbal and written)
* You are a professional and polished presenter with the skills of persuasion and value selling
* You are consultative, customer focused, and solutions oriented
* You creatively solve problems
* You must be able to travel up to 50% to meet with customers and/or stakeholders in sales regions
* You must be open to and actively seek out coaching and professional development
WE OFFER:
* You will be compensated well through a market competitive salary and commission plan
* You will be eligible for full benefits on your first day with us! (medical, vision, dental, std, ltd, RRSP)
* Based on your performance, you will have many opportunities for career development and advancement
* MAPAL will train you both in the United States and abroad
* We offer tuition reimbursement
* We offer wellness programs that include onsite annual physicals
We look forward to receiving your online application in our Career Portal.
Telephone: ************** | E-Mail: us_************
**************** MAPAL Inc. | Port Huron, MI
Apply in our Career Portal.
*************
MAPAL Dr. Kress KG
UNSERE BENEFITS - IHRE VORTEILE
* Coaching
* Beteiligung durch Mitarbeiter:innen
* Weiterbildungsförderung
* Loyalität
* Absicherung
* Internet- und Intranetnutzung
* Mobiles Arbeiten möglich
* Alle verfügbaren Benefits der MAPAL Gesellschaften, sind unter mapal.com aufgelistet.*
$85k-111k yearly est. Easy Apply 20d ago
IT Support Analyst
Iris Software and Services 4.3
Remote support specialist job in Ann Arbor, MI
About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, acquired by Hg Capital in 2018. Our mission is to be the most trusted provider of mission-critical software and services, helping our customers get it right the first time, every time.
We simplify complex processes, allowing professionals in businesses and schools to focus on the work they love. Our software solutions and services support finance, HR, payroll teams, educational organisations, and accountancy firms-ensuring compliance, boosting productivity, and enhancing stakeholder engagement. By automating and providing insights on everyday mission-critical tasks, IRIS helps organisations of all sizes operate with certainty and confidence.
With over 120,000 UK and international customers, 80% of whom have been with us for five or more years, IRIS is a trusted partner across industries. We are the largest third-party online filer with the UK Government, serving 91 of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms. Around 20% of the UK workforce is paid via IRIS payroll solutions, over 850,000 employees are managed through our HR platforms, and more than 11,000 UK schools and academies rely on IRIS to connect with parents and manage communications.
IRIS is backed by Hg, Europe's leading software investor, and is committed to supporting our growth with dedicated operational and innovation support.
Role Overview
As an IT Support Analyst based onsite, you will be the frontline technical expert, providing hands-on support to ensure employees experience minimal disruption from IT issues. Your work will be critical in maintaining the health of our IT infrastructure and fostering a productive, efficient workplace. You will troubleshoot, diagnose, and resolve hardware and software issues while offering guidance to end-users.
Key Responsibilities
Serve as the first point of contact for users with hardware, software, and application issues.
Troubleshoot and resolve technical problems, escalating complex cases to senior teams when necessary.
Document user interactions and resolution steps in the service desk system.
Maintain and update the IT knowledge base.
Assist with setup, configuration, and deployment of end-user hardware and software.
Conduct hardware and software inventory management.
Participate in IT projects and provide input for process improvements.
Deliver on-the-spot training to end-users to prevent recurring issues.
Ensure compliance with security and privacy protocols.
Monitor IT infrastructure performance and report potential issues proactively.
Collaborate with team members to share knowledge and provide cross-coverage.
Stay up to date with system changes, updates, and best practices.
Required Experience & Skills
Technically competent with standard software tools (e.g., Word, Excel, PowerPoint).
Experience with back-end administration of Microsoft products (Active Directory, Azure).
Proven ability to work under deadlines and manage multiple tasks in a fast-paced environment.
Desire to learn new technologies and grow professionally.
Experience in an IT Service Desk or end-user support role.
Strong documentation skills for processes, procedures, and knowledge articles.
Hands-on experience building and configuring end-user hardware is a plus.
Why Join IRIS?
At IRIS, you'll be part of a dynamic, growing business where your work directly impacts the productivity and satisfaction of thousands of users. You'll have opportunities to expand your skills, contribute to meaningful projects, and be part of a supportive, innovative team.
$61k-91k yearly est. 60d+ ago
In person interview for a IT Tech Support in Augusta MI (Security+ certification must)
360 It Professionals 3.6
Remote support specialist job in Augusta, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Qualifications
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
$38k-56k yearly est. 1d ago
3rd Shift Field Specialist
Interstate Parking MGMT LLC
Remote support specialist job in Sterling Heights, MI
Job DescriptionBenefits:
Competitive salary
Opportunity for advancement
Benefits/Perks
Competitive Pay
Overtime
Corporate Housing
Interstate Parking Management LLC is seeking a highly motivated and customer-oriented professional to join our team. The ideal candidate will play a key role in ensuring efficient parking operations, delivering exceptional customer service, and maintaining a safe, well-organized parking environment.
Responsibilities:
Oversee daily parking facilities, including monitoring entry and exit points.
Assist customers with inquiries, payments, and parking issues.
Enforce parking regulations and ensure compliance with company policies.
Maintain cleanliness and orderliness in the parking area.
Report any maintenance or security concerns to management.
Qualifications:
Valid Drivers License
Strong communication and customer service skills.
Ability to work independently and handle stressful situations professionally.
Basic knowledge of payment and parking enforcement procedures is a plus.
Must be able to lift 50lbs.
Excellent work ethic, communication skills, time management skills, and attention to detail.
High school diploma or equivalent preferred.
$39k-68k yearly est. 25d ago
Network Administrator / Network SME
Tata Consulting Services 4.3
Remote support specialist job in Van Buren, MI
Must Have Technical/Functional Skills Switching/Routing Protocols Firewalls -- Cisco ASA, FMC, FTD, Palo Alto VPN - Site to Site, DM VPN, SSL VPN Load Balancers - Citrix Netscaler ADC Switches - Nexus 9k/ 7K/5K/2K, Cisco 6800,9300,9200 Cisco Viptela, Meraki SD-WAN
WLAN - Wireless LAN Controllers, ISE
Roles & Responsibilities
Excellent network administration and troubleshooting skills.
Implement and support Cisco Identity Services Engine (ISE) in wired, wireless, VPN configurations using device profiling
Strong knowledge of Physical and VM of Cisco ISE Architecture
Setup Radius server in Cisco ISE
Strong knowledge on Switching and Routing
Hands on experience on installing and configuring the switches
Knowledge on routing protocols and hands on experience on OSFP routing protocol
Deploy and manage SD-WAN solutions such as Cisco Viptela, Fortinet, or Versa
Provide L3-level support for complex network incidents and escalations, performing root cause analysis and permanent fixes
Troubleshoot Cisco Data Networks, i.e. routing/switching
Troubleshoot Layer 2 technologies like Layer 2 switching, STP, PVSTP, RSTP, Port channeling
Knowledge/experience on new Cisco Products like Nexus 7K*s, 5K*s and 2K*s, and Cisco ISE
Cisco Firewall/Firepower design, configuration, tuning and administration experience
Good Understanding and troubleshooting skills of TCP/IP, Switching &Routing protocols, MPLS, Load balancing
Knowledge and experience in STP, VTP, HSRP, VLAN, QoS and other switching technologies
Ability to understand the design and provide suggestion for improvements
Familiarity with network automation tools (Python, Ansible)
Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
Excellent listening skills & ability to communicate clearly and fluently in English
Flexibility to work in shifts for 24x7 support
Strong team player with a constructive perspective and commitment to the success of the business
Ability to work on multiple concurrent tasks with conflicting priorities
Plan changes around strict maintenance windows; segregate OT/plant workloads and prioritize uptime
Coordinate with DC, Security, Application, and Manufacturing Engineering teams for integrated solutions
Base Salary Range: $100,000- $110,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
$100k-110k yearly 19d ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Dearborn, MI
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$37k-66k yearly est. 8d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support specialist job in Romulus, MI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$41k-60k yearly est. 60d+ ago
Desktop Support
Artech Information System 4.8
Remote support specialist job in Ann Arbor, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desk side Support Representative Distributed Client Services
Location: ANN ARBOR,MI 48108
Duration: 1 Year (with possible extension)
Prior experience supporting Thomson Reuters customer strongly preferred.
Mac OS support in enterprise environment strongly preferred.
Knowledge of MS Windows 7, Mac OS, MS Office, MS Exchange and PC & Mac Hardware Intermediate to Expert end user of common office technology (MS Office, Web-based Applications, etc.), history of self-training on new applications as necessary Strong technical aptitude, troubleshooting and organizational skills Superior customer service orientation
Experience working with multiple groups Excellent communication and interpersonal skills
Additional Information
If you are interested, Please contact
shubham
***********
***************************
$40k-52k yearly est. Easy Apply 60d+ ago
In person interview for a IT Tech Support in Augusta MI (Security+ certification must)
360 It Professionals 3.6
Remote support specialist job in Augusta, MI
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Qualifications
Skill
Experience with Polycom and Tandberg video and audio conferencing equipment
Candidates must have active Security+ certification
Candidates must have ability to work autonomously - independent of direct supervision
Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.
Additional Information
Thanks and Regards,
Karan Sharma
510-254-3300 ext. 150
How much does a remote support specialist earn in Saint Clair Shores, MI?
The average remote support specialist in Saint Clair Shores, MI earns between $26,000 and $65,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Saint Clair Shores, MI