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Remote support specialist jobs in Shaler, PA - 251 jobs

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  • IT PM (IBM Maximo CMMS Implementation)

    United Software Group Inc. 3.7company rating

    Remote support specialist job in Pittsburgh, PA

    IT Project Manager - IBM Maximo CMMS Implementation (Multi-Site Deployment) Project Title: Implementation of Maximo CMMS for Multiple BCD Manufacturing Sites Objective: Implement IBM Maximo Computerized Maintenance Management System (CMMS) across multiple BCD manufacturing sites to standardize asset maintenance, improve operational efficiency, and enable data-driven insights. The project includes configuration, testing, training, and full deployment of Maximo CMMS, integrated with existing enterprise systems (ERP, production, and facility management systems). Role Scope & Responsibilities Project Planning & Execution Develop and maintain a detailed project plan, tracking milestones, dependencies, resources, and risks. Manage multiple site implementations simultaneously, ensuring standardized execution across geographies. Coordinate with site leads, functional owners, and vendors for readiness assessments, testing, and deployment. Maintain an action log, issue tracker, and change management register throughout the lifecycle. Governance & Reporting Conduct weekly project meetings and steering committee sessions with leadership and stakeholders. Prepare and present executive summaries, dashboards, and progress reports. Ensure compliance with PMO standards, templates, and audit readiness documentation. Risk, Quality & Budget Management Proactively identify, assess, and mitigate project risks and issues. Maintain oversight of scope, schedule, and budget, escalating variances promptly. Ensure vendor deliverables meet defined quality and performance criteria. Stakeholder & Team Coordination Lead cross-functional teams (Business, IT, Engineering, Operations) across regions. Facilitate collaboration between CMMS technical team, infrastructure, and site maintenance teams. Manage site readiness reviews, UAT coordination, and go-live checklists. Documentation & Closure Maintain comprehensive documentation: Project Plans, RAID Logs, Change Requests Site Readiness Reviews and Deployment Checklists Test Summary Reports, Lessons Learned, and Closure Reports Drive post-deployment validation and transition to operations/support teams. Expected Deliverables Fully developed and maintained Maximo CMMS rollout plan (multi-site). Weekly status and risk reporting, including executive summaries. Successful deployment and go-live of CMMS across all designated manufacturing sites. Final Project Closure Report capturing KPIs, lessons learned, and sustainability measures. Required Skills and Experience Skill Area Experience Level Description Project Management 5-8 years Proven ability to lead IT system implementations from initiation through closure, managing schedule, budget, and risk. Enterprise System Deployment 3-5 years Experience in enterprise software rollouts (ERP, CMMS, MES, or similar). CMMS (IBM Maximo preferred) 1-3 years Familiarity with CMMS systems, preferably Maximo; experience coordinating technical and functional CMMS teams. Manufacturing Environment 2-4 years Exposure to operations, maintenance, or IT systems within manufacturing or plant sites. Agile / Hybrid Methodologies 3-5 years Experience managing Agile or hybrid projects, understanding sprint-based planning, backlog tracking, and iterative delivery. Stakeholder Management 5+ years Skilled in engaging diverse stakeholder groups - IT, operations, leadership, and vendors - ensuring alignment and communication. Risk & Issue Management 5+ years Skilled at identifying and mitigating delivery and operational risks; developing recovery strategies. Documentation & Reporting 4-6 years Expertise in preparing PMO-standard documentation and project reports (RAID logs, status summaries, governance decks). Tools & Platforms - JIRA, MS Project, Confluence, Excel, Power BI, Maximo (preferred), SAP, and SharePoint.
    $53k-86k yearly est. 2d ago
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  • BPO Support Associate

    Visionet Systems Inc. 4.1company rating

    Remote support specialist job in Pittsburgh, PA

    Responsibilities Receive packages via UPS/Fedx. Open packages and create Barcode page for each. Sort/remove recordable documents from lender packages to prep for recordation. Shipping out completed lender docs each night via UPS/Fedx Maintain open lines of communication with department members to ensure documents are processed in a timely and accurate manner Work to meet and exceed the defined production standards, metrics and/or SLA set forth by Management. Provide back-up to various department functions when necessary to ensure continuation of department workflow. Additional responsibilities as assigned Education And Experience High School diploma or equivalent 1-year related experience. Knowledge, Skills, Abilities Organization skills Attention to detail Multi-tasking skills
    $36k-57k yearly est. 1d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Pittsburgh, PA

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $40k-58k yearly est. 60d+ ago
  • DESKTOP SUPPORT

    Artech Information System 4.8company rating

    Remote support specialist job in Washington, PA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: WASHINGTON,PA Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support Win7/Win XP OS support. Troubleshooting Office 2003/2007/2010 support end user trouble shooting skills Installation, configuration and maintanence of windows, hardwares and softwares. Desktop and laptop installation ,configuration and upgradation Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************
    $49k-67k yearly est. 12h ago
  • Application Support Analyst

    Inovalon 4.8company rating

    Remote support specialist job in Canonsburg, PA

    Overview: The Application Support Analyst will be responsible for providing in-depth analysis, technical support for application software, operating systems and/or integrated third party products to external and internal customers. Duties and Responsibilities: Take a collaborative role with the application support team to triage production problems, perform defect analysis and provide fixes in a timely fashion, particularly with high priority items; Provide and take ownership of estimates for your work and monitor progress against the estimate; Work with support team to prioritize and schedule support activities; Work collaboratively with other Inovalon departments to ensure fit for purpose solutions are delivered; Liaise with Technology and Engineering teams to resolve application issues; Update documentation to cover implementation of application solutions, including technical specifications, site deployment and support requirements; Ensure compliance to Company procedures when making changes and implementing code; Respond to support requests through phone calls, emails, live chat, and in person; Tier 1 end user support for issues with internal applications, data integrity, data exchange, and reports; Troubleshoot, identify, track, and ensure resolution of issues; Provide application administration functions such as creating and updating standardized codes, mapping tables, account queues, and other data parameters for our internal applications; Maintain a follow up schedule for unresolved issues; Create and maintains system configuration, process, and procedure documentation on assigned projects; Run, monitor and maintain automated services, macros and scripts; Process daily file transfers; Prioritize help desk requests based on operational needs and escalate issues to quick resolution when needed; and Assist operations with process improvement and finding solutions to business problems. Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company; Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such. Job Requirements: Minimum 2 years of experience in application support, SaaS experience preferred, healthcare background preferred Minimum 2 years of experience with basic system administration tasks in Linux and Microsoft Windows servers Proficient in ServiceNow or other CRM system (Salesforce, etc.) Being able to communicate clearly with clients; client focused and sensitive to client needs Basic to advanced knowledge of SQL Developer Advanced Knowledge of the Scriptmed application and configurations; The ability to prioritize client issues as they are submitted; The ability to multi-task effectively; Two plus years of experience in software development and/or support; Two plus years of experience in some or most of these language & platforms - Java, J2EE, .Net, Weblogic, Informatica, Linux/Unix, Windows, Oracle, DB2, Sybase, Shell & Perl scripts; Proficient in writing SQL queries; and Excellent problem solving and analytical skills. Education: Bachelor's degree or equivalent work experience required. Physical Demands and Work Environment: Sedentary work (i.e., sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.
    $72k-94k yearly est. Auto-Apply 9d ago
  • IT SUPPORT TECHNICIAN

    A.C. Coy 3.9company rating

    Remote support specialist job in Canonsburg, PA

    Job Type: Full Time / Contract to Hire Work Authorization: No Sponsorship The A.C.Coy Company has an immediate need for an IT Support Technician. Ideal candidates must have 5 -10 years of prior Service desk or Operations support experience. Must be able to work third shift (11pm -7am). Responsibilities Operations team provides 24X7X365 on-site support Ensure all hardware/software problems/Infrastructure issues are logged (tickets) and the appropriate staffs are notified Perform equipment/network/fiber/copper installs and decommissions Handle production changes and system turnovers Third shift (11pm - 7am) Tuesday - Saturday Qualifications Education: Bachelor's degree - Preferred Experience Required: IT Service Desk or Operations support - 5 -10 years Windows 10/11, Active Directory, Ticketing system (Any will be considered) - 5+ years Installation and decommissioning of equipment/network/routers/servers - 1+ years Documentation experience - able to provide detailed write up of problem and resolution - 5+ years
    $64k-105k yearly est. Auto-Apply 1d ago
  • Application Specialist II - Service

    Calderys Career Opportunities

    Remote support specialist job in Pittsburgh, PA

    HWI has a fantastic opportunity to join our Value Added Services team as a Service Application Specialist II. The Service Application Specialist II promotes the use of HarbisonWalker International refractory products and uses their technical knowledge of refractory products to support commercial activities including product marketing, support for product selection and use, and sales activities. This role should also begin working with HarbisonWalker Internationals engineering team to solve problems and provide solutions to customers, internal and external. Responsibilities Leveraging deep subject matter expertise for providing technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis and collaboration on research and development activities, including new product development concepts and projects Performing analysis of application needs and proposing, altering, or refining/defining lining designs and installation methods in support of customer balancing business needs Offering strategic customer sales and technical support Preparing detailed trial reports when requested Collecting operational data for analysis to determine the correct quality of refractory products Observing trials from installation through postmortem to prevent untimely removal of installed refractory materials Installing and troubleshooting equipment in the field including training of both customers and HarbisonWalker International employees Requirements B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field preferred, or in place of a degree, six plus (6+) years of relevant experience Requires two (2) - four (4) years of experience in refractory application. Requires knowledge of refractory products, installation methods, construction skills and customer applications Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization Requires the ability to work effectively in a team environment Requires strong analytical, strategic thinking and business problem solving skills Requires project management skills and the ability to coordinate multi-department projects Physical and Environmental Requirements Physical Activity: Requires more than 2/3 of time sitting, talking or hearing; and less than 1/3 of time standing, walking, climbing/balancing, stooping/kneeling/crouching/crawling, reaching and using hands and fingers and tasting/smelling. Lifting: Requires lifting up to 50 pounds less than 1/3 of time. Vision: Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus. Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration. Noise: Requires exposure to moderate noise; and less 1/3 of time working in loud environments. Travel: Requires approximately 35% travel (primarily domestic, occasional international opportunity)
    $71k-106k yearly est. Auto-Apply 60d+ ago
  • IT Support Technician

    Brayman Construction 3.7company rating

    Remote support specialist job in Saxonburg, PA

    Brayman Construction Company is looking for an IT Support Technician to provide hands-on technical support for our local and remote teams. If you enjoy solving problems, working with a variety of technologies, and supporting users in a fast-paced environment, this role is for you. What You'll Do: * Provide frontline support: hardware setup, software installation, troubleshooting, and user assistance. * Travel to remote locations to support or install IT infrastructure (networking, phones, printers, cameras, etc.). * Handle Level 1 support requests and set up or replace computers and mobile devices. * Perform account administration tasks (new users, password resets, deactivations). What You Bring: * Knowledge of basic networking and troubleshooting. * Experience with Windows 11, Microsoft 365, Azure, and mobile device support (iPads/iPhones). * 2-4 years of IT support experience or equivalent education. * Strong communication skills and ability to work quickly and efficiently. * Interest in IT certifications or career growth in technical support is a plus. SAFETY SENSITIVE POSITION This is a Safety Sensitive Position requiring work on project sites, including federal projects. This position may require working at heights, in confined spaces, around heavy equipment, around high voltage, and under constantly changing circumstances. This position will be subject to more stringent drug testing and compliance policies associated with our status as a federal contractor. Special Note: This is presented as guidance only, other reasonable tasks or responsibilities as management sees necessary may be added to this in order to achieve satisfactory job performance by the team member. EEO Statement: Brayman and Affiliate Companies are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or on any other characteristic protected by law. CONFIDENTIALITY Some positions with the company will have access to confidential and proprietary information. Successful candidates for those positions will be required to sign our standard confidentiality agreement as a condition of employment. Location: 16056 Full : For a complete job description and list of responsibilities, please visit our career page at **************************************
    $46k-72k yearly est. 17d ago
  • Desktop Support I

    Nri3Pl

    Remote support specialist job in Canonsburg, PA

    Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-BB1
    $37k-53k yearly est. 3d ago
  • Enrollment Application Specialist, Nursing Focus - Admission

    Duquesne University 4.6company rating

    Remote support specialist job in Pittsburgh, PA

    Salary: $23.07 per hour Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at ******************** Position Status: Full-time (35 hours per week) Hours: Varied Position Number: 000638/30-449 FLSA Status: Non-exempt POSITION SUMMARY: Under the primary direction of EMG and oversight by the Office of the Provost, this position will manage and cultivate lead generation through application streamlining the student experience to support successful enrollment in online graduate nursing programs. The School of Nursing online graduate programs are the focus of this position. There will be deep collaboration with EMG, the Office of the Provost and the School of Nursing. The Office of the Provost maintains the largest budget which includes budgets in EMG and the SON. Major areas of work include, but is not limited to, follows the lifecycle of the application process from the prospective student's initial request for program information, to the successful completion of an application. Provides information to prospective students for all online graduate degree programs, communicates regularly with prospective students, and assists applicants throughout the application process by ensuring all materials have been received. Collaborates with administration, faculty, staff, students, and applicants to foster innovation and efficiency throughout the recruitment and application processes. The Enrollment Application Specialist is responsible for guiding prospective students through the enrollment process, from initial inquiry to registration completion. This role requires effective communication skills, customer service orientation, and the ability to connect with prospective students to understand their unique needs and goals. Tasks will include, but are not limited to, ensuring all necessary documentation is collected and processed, conducting in person and virtual tours and information sessions, tracking student interactions, and maintaining active and extensive communication with prospective students through various channels including phone, email, chat, and SMS. DUTIES AND RESPONSIBILITIES: Enters inquiry and application data, scans and indexes confidential materials through the systems, ensuring the confidentiality and accuracy of all data entry information processed for graduate admissions. Coordinates the receipt and review of academic credentials for graduate and undergraduate admission applicants. Assists with the optimization and administration of the enrollment systems, including, but not limited to Technolutions Slate and Ellucian Banner. Liaison with Graduate Admissions for the Enrollment Operations and Student Services department. Researches and resolves graduate processing issues within Slate. Provides assistance with inquiry and application data entry and related tasks for undergraduate admissions and financial aid. Supports operational and processing effectiveness for the entire enrollment division (Undergraduate Admissions, Graduate Admissions, Financial Aid, Enrollment Marketing and Communications, Military and Veterans Services) Helps manage and administer system requests on a daily basis for all aspects of enrollment management. Participates in special admission events, such as DUQ days and Accepted Student Days. Performs other related duties as assigned to support the functions of a dynamic, team-oriented environment. Completes other duties as assigned. REQUIREMENTS: Minimum qualifications: High School Diploma 1-3 years of work- related experience. Knowledge of PC and Microsoft Office Software. Preferred qualifications: Associate's degree in business or related field from an accredited institution. Familiarity with Slate and Banner preferred. Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following: Strong communication skills, both oral and written Attention to detail and accuracy while multi-tasking Strong organization skills Data entry, scanning and indexing Ability to make decisions in accordance with established policies Ability to be proactive, strategic and deadline-oriented in a complex organization Professional demeanor with the ability to deal with people in a courteous and tactful manner regardless of circumstances Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically. Ability to exceed recruitment goals, facilitate staff development opportunities, exhibit teamwork, model analytical & critical thinking, engage in creative problem solving and demonstrate high levels of time management and organizational skills. NCAA requirements and competency as appropriate based on position responsibilities, upholds NCAA rules and regulations. Ability to work additional hours and weekends during peak application receipt and processing periods Motivation to work harmoniously with a diverse group of highly qualified team members Ability to establish and maintain effective working relationships with the University Community. Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community. APPLICATION INSTRUCTIONS: Applicants are asked to submit a cover letter, resume, and contact information for three professional references. Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
    $23.1 hourly 60d+ ago
  • Desktop Support I

    Pomeroy It Solutions Sales Company, Inc. 4.6company rating

    Remote support specialist job in Canonsburg, PA

    Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-BB1
    $37k-51k yearly est. 3d ago
  • Desktop Support

    Star Source Consulting

    Remote support specialist job in Butler, PA

    StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client's needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment. Job Description Your Role with the Company: Imaging PCs using Microsoft Office, Lotus Notes and other miscellaneous software installs Break/fix PCs Deploying PC, reclaiming old PC to be recycled or re-imaged if eligible Interacting with users, troubleshooting issues, brief training of users, teamwork with a local desktop tech for 12-18 months. PCs will be located in offices and a steel mill environment. Qualifications Background Profile: Previous Desktop Support experience Experience in break/fix and re-imaging PCs Experience supporting Microsoft Office Previous experience upgrading desktops from Win7 to Win10 in a corporate environment. This position requires lifting and moving equipment of approximately 30 lbs. It also may require being available to work outside normal business hours (i.e. weekends, evenings or early morning). Additional Information All your information will be kept confidential according to EEO guidelines.
    $37k-53k yearly est. 12h ago
  • Mechanical Engineering Support Specialist

    Penn State University

    Remote support specialist job in Freeport, PA

    APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICS We are searching for a Mechanical Engineering Support Specialist to join our Undersea Materials Technology Prototyping Department facility located in Freeport, PA at the Applied Research Laboratory (ARL) at Penn State. We are seeking a skilled ceramic machinist who will play a crucial role in the research and development of advanced ceramic materials. The ideal candidate will possess a strong background in precision CNC grinding and a passion for solving complex machining challenges. If you like doing something different every day and if you enjoying tackling new challenges in machine set up, tool pathing, tool selection, and fixturing we want to talk to you. This position may be filled as either a Research and Development Engineer or a non-tenure Research Faculty. ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply. You Will: Set up and Operate CNC grinding machines to achieve high-precision finishes on small quantities of ceramic prototype components Design and fabricate custom fixtures to support complex machining tasks, ensuring optimal stability and accuracy during the grinding process Ability to locate sources of supply for advanced tooling and work with tooling vendors to procure Tackle challenging ceramic and hard material grinding tasks by developing and implementing innovative machining strategies and solutions Work collaboratively with research teams to understand project requirements and provide machining expertise Conduct inspections and tests to ensure that machined components meet specified tolerances and quality standards Maintain accurate records of machining processes, materials used, and outcomes to support research documentation and compliance Additional responsibilities for higher level position includes Develop and de-bug tool pathing using MasterCAM or similar software Provide tooling vendors with suggested modifications of tool design and configuration to achieve advanced machining outcomes Interact closely with machine vendors to troubleshoot malfunctions and to overcome machine limitations Use advanced characterization tools to evaluate surface roughness and dimensional discrepancies on machined parts Provide written reports for inclusion in higher level project reports Required skills/experience areas include: 4+ years of experience in precision CNC of ceramics Fabricate solutions for complex machining tasks, including custom fixturing and tooling CNC-related topics such as CNC programming, GD&T, work holding, tool selection, inspection, unit conversion, and CNC machine maintenance, safety & best practices Strong work ethic, communication skills, and creative, can-do attitude Preferred skills/experience areas include: Advanced CNC techniques: five-axis machining, additive/subtractive hybrid CNC, strong CAD/CAM proficiency Piezoelectric, optical, electronic, carbide and/or refractory materials Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required Your working location will be fully on-site located in Freeport, PA. Questions related to flexible work should be directed to the hiring manager during the interview process. This position will require periodic travel to remote locations in support of testing as part of a small team of researchers, engineers, and technologists. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS If filled as Engineering Support Specialist - Senior Professional, this position requires: Associate Degree 6+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None If filled as Engineering Support Specialist - Advanced Professional, this position requires: Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None ARL's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC). FOR FURTHER INFORMATION on ARL, visit our web site at **************** BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen. SALARY & BENEFITS The salary range for this position, including all possible grades, is $56,200.00 - $89,600.00.**THE PROPOSED SALARY RANGE MAY BE IMPACTED BY GEOGRAPHIC DIFFERENTIAL** Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact ************. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines
    $56.2k-89.6k yearly Auto-Apply 53d ago
  • Applications Specialist w/Career Path to Outside Sales

    Gilson Engineering Sales

    Remote support specialist job in Pittsburgh, PA

    Why You'll Love This Job Direct Reward for Your Effort: Your income is directly tied to your performance - the harder you work, the more you earn. Above-Market Pay: Over your career, you can earn at least 25% more than a typical engineer. No Cubicles, No Ceiling: Move from inside technical support to outside consultative sales, building lasting relationships with industrial customers. Challenging & Meaningful Work: You'll solve real problems, help automate processes, and make a measurable impact across industries like power generation, chemical processing, wastewater treatment, and more. Clear Growth Path: Start in applications support, grow into outside sales, and develop into a trusted consultant across multiple regions. Main Responsibilities Technical Applications & Problem Solving Analyze customer processes and challenges to identify automation opportunities Recommend and configure appropriate solutions for industrial accounts in sectors such as Power Generation, Steel, Wastewater, Chemical, and Electrical Machinery Serve as a technical resource to customers and internal teams Inside Technical Sales & Customer Support Support industrial accounts through phone, email, and virtual meetings Develop customized proposals and solutions based on customer needs Build and maintain strong customer relationships, ensuring exceptional service Professional Development & Training Participate in structured training to develop technical knowledge and sales skills Learn company products, services, and industry-specific applications Prepare for a transition into outside, consultative sales roles Requirements Strong organizational, communication, time management, and multitasking skills High mechanical aptitude and interest in gadgets or electrical devices Desire and ability to work with industrial technologies and automation solutions Willingness to relocate (after training) to PA, WV, OH, MI, KY, or FL Salary Description $70,000 - $80,000 annually, experience dependent
    $70k-80k yearly 60d+ ago
  • Infrastructure - IT PM Technical

    NTT Data North America 4.7company rating

    Remote support specialist job in Pittsburgh, PA

    At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA's Client is seeking an Infrastructure M&A Technical Project Manager is responsible for leading and delivering complex IT infrastructure initiatives within a regulated pharmaceutical environment. This US-based role requires strong technical expertise, deep project management capabilities, and experience navigating compliance frameworks such as GxP and CSV. The ideal candidate brings 8+ years of hands-on infrastructure project management experience, excels in cross-functional collaboration, and can execute projects in fast-paced, globally distributed environments. M&A (Mergers & Acquisitions) experience is a strong plus, particularly for integration, separation, or migration-related infrastructure activities. Key Responsibilities Project Management & Delivery Lead full lifecycle planning, execution, and delivery of infrastructure projects including network upgrades, data center migrations, cloud adoption, server/storage refreshes, and security remediations. Prepare project charters, roadmaps, schedules, budgets, and resource plans with precision and clarity. Maintain ownership of RAID logs (Risks, Actions, Issues, Dependencies) and drive mitigation strategies. Provide timely project status updates to leadership and ensure alignment with PMO standards. Manage multiple parallel workstreams while ensuring adherence to schedule, cost, and quality expectations. Technical Leadership Partner with engineering teams to define infrastructure design, implementation strategies, and technical reviews. Oversee technical deliverables related to network, server, virtualization, cloud, storage, and security components. Approve and validate technical documentation, qualification packages, and cutover plans. Support infrastructure lifecycle management, technology modernization, and standardization projects. Regulated Environment Responsibilities (Pharma) Ensure all activities comply with GxP, 21 CFR Part 11, Annex 11, CSV standards, and corporate quality processes. Work with QA, Compliance, and Validation teams to ensure required documentation (URS, FS, DS, IQ, OQ, PQ, change controls) is accurate and complete. Support audits, inspections, and CAPAs related to infrastructure systems. Maintain validated state and ensure traceability across project documentation and change records. Cross-Functional Collaboration Work closely with business stakeholders, application owners, PMO, quality teams, and infrastructure SMEs. Coordinate vendor management activities including SOWs, quotes, delivery tracking, and technical validation. Facilitate communication across global technology teams, ensuring alignment on dependencies and timelines. Operational Readiness & Governance Ensure smooth transition from project delivery to operations, including SOP updates, runbook creation, and KT sessions. Maintain documentation for architecture, support models, and asset lifecycle plans. Support compliance monitoring, infrastructure KPIs, and operational audits. Required Skills & Qualifications Experience 8+ years of experience managing IT infrastructure projects in enterprise environments. 3-5 years of experience in pharmaceutical or life sciences IT strongly preferred. 8+ years of experience in coordinating distributed/global teams and complex program structures. M&A experience (integration, divestiture, TSA transitions, migration planning) is an added advantage. Technical Skills Strong working knowledge of: Networking (LAN/WAN, SD-WAN, firewalls) Server technologies (Windows/Linux), virtualization (VMware) Cloud platforms (Azure/AWS), identity and access services Storage, backup, and disaster recovery solutions End-user services and infrastructure security components Project Management Skills Mastery of project planning, scheduling, resource management, and budgeting. Experience with MS Project, Smartsheet, Jira, or equivalent PM tools. Strong vendor and contract management experience. Deep understanding of change control and ITIL processes. Regulatory & Compliance Skills Working knowledge of GxP, CSV, data integrity principles, and regulated IT environments. Experience producing and maintaining validation documentation. Professional Skills Exceptional communication, presentation, and stakeholder engagement abilities. Strong analytical thinking and problem-solving skills. Proven ability to manage competing priorities in fast-paced, high-visibility settings. Comfortable leading cross-functional teams under strict timelines. Preferred Certifications PMP, PRINCE2, or Agile project management certification. ITIL Foundation. Cloud certifications (AWS/Azure) are a plus. About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($55.12/hour- $66/hourly )** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
    $55.1 hourly 14d ago
  • Network Administrator

    Liberty Tire Recycling 4.2company rating

    Remote support specialist job in Pittsburgh, PA

    About Us: At Liberty Tire Recycling, we're building a sustainable future - one tire at a time. As North America's leading tire recycler, we offer a unique opportunity to make a real impact on the environment. Join our team of nearly 4,000 dedicated employees across 70+ sites and help us transform billions of pounds of waste tires into valuable resources. We're committed to innovation, a circular economy, and providing a rewarding workplace where you can grow and thrive. Job Summary: The Network Administrator is responsible for managing and securing Liberty Tire Recycling's network infrastructure across both on-premises and cloud environments. This role supports a modern hybrid IT environment and involves administering FortiGate firewalls, Cisco and Ubiquiti networking equipment, and Azure networking components. The ideal candidate will ensure the performance, reliability, and security of all network systems. Duties and Responsibilities: Administer and support network infrastructure including FortiGate firewalls, Cisco switches/routers, and Ubiquiti/UniFi devices Design and manage VLANs, routing protocols, and Layer 3 segmentation for efficient and secure networking Oversee hybrid cloud networking including Azure Virtual Networks (VNets), Network Security Groups (NSGs), VPN Gateway, and ExpressRoute Monitor and optimize network performance using diagnostic tools Configure and troubleshoot VPNs, IDS/IPS, and perimeter security systems Support secure Wi-Fi infrastructure and reliable wireless access Assist with incident response and network-related investigations Maintain detailed documentation of network topologies, configurations, and changes Required Skills/Abilities: Strong knowledge of FortiGate firewall configuration and management Hands-on experience with Cisco routing and switching technologies Proficiency in VLAN configuration, subnetting, and Layer 3 routing Deep understanding of network security protocols, including VPNs, IDS/IPS, and access control Familiarity with Ubiquiti/UniFi enterprise devices Experience with Azure networking services such as VNets, NSGs, and ExpressRoute Ability to troubleshoot complex networking issues and maintain high uptime Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience) Minimum 5 years of experience as a Network Administrator or similar role Preferred: Cisco Certified Network Associate (CCNA) or higher Fortinet NSE (Network Security Expert) Certification Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance EEO Statement: Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
    $61k-75k yearly est. Auto-Apply 15d ago
  • Network Administrator

    All Lines Technology 3.3company rating

    Remote support specialist job in New Kensington, PA

    Description Primary Purpose Under general direction, is responsible for assisting with the technical design, configuration, implementation, documentation, and administration of local area network solutions between multiple platforms including ongoing technical support to remote area networks. Assist with determining and recommending procurement of hardware and software consistent with system needs. Has extensive implementation experience with Cisco network systems. Manage enterprise-class monitoring applications for the responsibility of troubleshooting networks, workstations, and computer peripherals. Key Challenges Working in a large, complex, global business Working with critical manufacturing infrastructure Operating in a virtual team Coordinate service delivery between local and centralized technical resources Prioritize and deliver competing projects with scarce resources, particularly where location initiatives are competing for resources with locally-initiated projects Major Activities Perform Local Area Network (LAN) management utilizing Cisco products Deploy and configure Cisco products including Switches, Access Points, Wireless Controllers Troubleshooting of LAN production issues/problems as needed and working with corporate if applicable Perform Cisco IOS and firmware updates Update and maintain network drawings Participate in LAN planning, design, and implementation of projects Day-to-day operations of assigned systems and/or other shared systems What's Up Gold (WUG) monitoring, operations, and configuration Level 1 Cisco Wireless support including controllers Assistance with ServiceNow tickets Inventory and lifecycle management Reporting Relationships (direct and indirect) Reports to: • Manager, Manufacturing Infrastructure Reporting to this position: • N/A Stakeholders, partners, and customers Site production, maintenance, technical, and operations management General Managers, Directors of Manufacturing Operations Education/Experience Requirements: Work experience: 4 years experience in IT/IS networking
    $61k-74k yearly est. Auto-Apply 26d ago
  • Field Care Specialist (Field-Based)

    Freedomcare

    Remote support specialist job in Pittsburgh, PA

    FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Field Care Coordinator for our team in Pennsylvania. This is a field-based role, requiring frequent travel within the Pittsburgh, PA area to visit FreedomCare's patients. Candidates applying must either currently hold Direct Care Worker (DCW) qualifications or be willing to obtain them. A valid driver's license and a reliable method of transportation are also required. Position Overview: The Field Care Coordinator works closely with our patients, caregivers, and other stakeholders in the business. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Responsibilities: Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance Perform In-Home Assessments quarterly for all assigned cases on care Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process Ensure compliance with provisional background checks Conduct internal audits of current on-care records to ensure compliance with state regulations Serve as an on-call backup for emergent patient situations where caregiver is not available Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc. Perform additional home visits if the need is identified during the Care Team's review of Daily Notes or through other contact with the Participant or Caregiver Track all activities through entries into CRM (Salesforce) Function within the timeframes of a fast-paced home healthcare environment Performs other duties as required or assigned Ideal Candidate Will Possess: A Bachelor's degree or equivalent work experience Reliable transportation with the ability to travel to patient homes throughout surrounding areas, as needed +2 years of experience working with the frail or elderly disabled adults and caregivers 1-2 years of call center, telephonic outreach, customer service or other similar experience (required) 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes The ability to assess patient health risk and any risk within the home The ability to exercise judgement independently and voice noticeable issues or trends Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers Strong problem-solving skills; able to identify issues and escalate when appropriate Excellent time management, critical thinking and active listening skills; able to multitask Possesses a high level of empathy and emotional intelligence Strong proficiency in computer software navigation and mobile applications Always maintain patient confidentiality; understands and adheres to HIPAA guidelines Nice-to-Haves: 2+ years of relevant experience in a similar position is preferred Salesforce experience is preferred 2+ years of customer service experience Bilingual in Spanish, or other languages, desired Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$20-$24 USD
    $20-24 hourly Auto-Apply 9d ago
  • Network Administrator

    Vets Hired

    Remote support specialist job in West Mifflin, PA

    Network Administrator The Network Administrator is responsible for managing, monitoring, maintaining, and enhancing data networks, including LAN, wireless, data center, and complementary technologies employed in a heavy-industry environment. This role provides technology expertise and process leadership in applying new and existing technologies to deliver comprehensive solutions, with a focus on plant operations and industrial environments. Major Responsibilities Ensure the health and stability of data networks across assigned plant locations. Support data network incident and event management, including investigation, troubleshooting, reporting, resolution, root cause analysis, and corrective action management. Provide on-call and off-hours support as needed. Design network solutions using approved, standard technologies in collaboration with peers, vendors, and partners. Manage data networking support for key customer projects and contribute to projects across the organization. Investigate new technologies and innovative solutions, including identification, testing, and business case development. Monitor data networks for performance, security, and stability, taking proactive measures to address issues. Contribute to core business processes such as business plan development, expense tracking, project planning, demand plan management, inventory tracking, standards compliance, audit coordination, and disaster recovery/business continuity planning. Minimum Requirements Demonstrated experience supporting data networking technologies in an enterprise environment, including: LAN switching and routing in a Cisco enterprise network environment. Wireless LAN support, including RF fundamentals, design & configuration, security management, troubleshooting, and monitoring. Desired Qualifications OT / Process Automation networking and related technologies. Advanced IP routing experience, including BGP protocol proficiency. Data center network support, including Cisco Nexus platform. IP Telephony in a Cisco environment, including Call Manager, Unity, and related platforms. Advanced Network Security technologies and solutions (Firewall, Network Admission Control). Experience with the following is a plus: WAN / BGP routing. Server administration, including virtualization technology (VMWare or others). Enterprise storage solutions (SAN / FCoIP / iSCSI). Virtual desktop solutions. Education Bachelors degree preferred, or equivalent Enterprise IT support experience. Cisco / Network certification (CCNA or greater) preferred. Critical Competencies for Success Ability to work safely in a dynamic, heavy-industry environment. Results-oriented team member with strong self-starter qualities. Skilled at managing complex incidents, identifying improvement opportunities, and developing innovative solutions. Excellent time management skills, with the ability to multi-task and prioritize effectively. Strong work ethic, with flexibility to meet critical deadlines. Effective communication skills (oral and written) to interact with customers, vendors, and technical support staff globally. Strong analytical and problem-solving skills. Ability to manage vendor relationships, including incident management, project coordination, and SLA compliance. Availability for on-call support, including 24/7 team rotations and flexible hours as required. Working Place: West Mifflin, Pennsylvania, United States Company : 2025 OCt 16th Virtual Fair - US Steel
    $60k-78k yearly est. 60d+ ago
  • Network Administrator

    All Lines Technology 3.3company rating

    Remote support specialist job in New Kensington, PA

    Description Primary Purpose Under general direction, is responsible for assisting with the technical design, configuration, implementation, documentation, and administration of local area network solutions between multiple platforms including ongoing technical support to remote area networks. Assist with determining and recommending procurement of hardware and software consistent with system needs. Has extensive implementation experience with Cisco network systems. Manage enterprise-class monitoring applications for the responsibility of troubleshooting networks, workstations, and computer peripherals. Key Challenges Working in a large, complex, global business Working with critical manufacturing infrastructure Operating in a virtual team Coordinate service delivery between local and centralized technical resources Prioritize and deliver competing projects with scarce resources, particularly where location initiatives are competing for resources with locally-initiated projects Major Activities Perform Local Area Network (LAN) management utilizing Cisco products Deploy and configure Cisco products including Switches, Access Points, Wireless Controllers Troubleshooting of LAN production issues/problems as needed and working with corporate if applicable Perform Cisco IOS and firmware updates Update and maintain network drawings Participate in LAN planning, design, and implementation of projects Day-to-day operations of assigned systems and/or other shared systems What's Up Gold (WUG) monitoring, operations, and configuration Level 1 Cisco Wireless support including controllers Assistance with ServiceNow tickets Inventory and lifecycle management Reporting Relationships (direct and indirect) Reports to: • Manager, Manufacturing Infrastructure Reporting to this position: • N/A Stakeholders, partners, and customers Site production, maintenance, technical, and operations management General Managers, Directors of Manufacturing Operations Education/Experience Requirements: Work experience: 4 years experience in IT/IS networking Powered by JazzHR 1efyJpsq05
    $61k-74k yearly est. 29d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Shaler, PA?

The average remote support specialist in Shaler, PA earns between $28,000 and $72,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Shaler, PA

$45,000

What are the biggest employers of Remote Support Specialists in Shaler, PA?

The biggest employers of Remote Support Specialists in Shaler, PA are:
  1. Aledade
  2. Labelbox
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