Remote support specialist jobs in South Bend, IN - 182 jobs

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a supportive environment where everyone can thrive. Join them in shaping the future of IT support and making a positive impact through technology. Salary Range: $45,000 - $55,000 per year Are you passionate about technology and helping others solve IT-related issues? Our client is seeking a dedicated IT Support Specialist to join their dynamic team. This position offers a competitive salary and exciting opportunities for career growth in a supportive and innovative work environment. Responsibilities: Provide technical support and troubleshooting for hardware, software, and network issues. Install, configure, and maintain computer systems and peripherals. Respond to inquiries and requests for assistance from employees regarding IT issues. Collaborate with IT team members to resolve complex problems and escalate issues when necessary. Ensure security and privacy of data, networks, and systems. Assist in the implementation of IT projects and initiatives. Qualifications: Proven experience as an IT Support Specialist or similar role. Solid knowledge of IT systems and applications. Excellent troubleshooting skills and problem-solving abilities. Strong communication and interpersonal skills. Ability to work well independently and as part of a team. Benefits: Competitive salary based on experience and qualifications. Opportunities for professional development and career advancement. Comprehensive benefits package including health insurance and retirement plans. Collaborative and inclusive company culture that values innovation and teamwork. Flexible work arrangements and a healthy work-life balance. #LI-JW1 #INJAN2026 Click here to apply online

KMC Controls is looking for a Technical Support Specialist to provide on-site/in-person technical-sales support to KMC customers (System Integrators, System Distributors, OEMs, and Wholesale channel partners), primarily through a defined territory, though coverage outside the territory may be needed at times. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements of personnel as classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide direct technical sales support to KMC customers (SI's OEMs, and wholesale channel partners) including but not limited to: Answer technical sales questions via email, telephone, internet, and other written or oral communications. Review project specifications for the proper selection of KMC equipment and development of technical solutions to meet specification intent. Travel to job sites to resolve issues, as needed. Provide direct Technical Sales and advisory support to KMC Area Vice Presidents as needed. Assist customers in the preparation of project submittal information as needed: Select KMC products to meet application needs. Create typical application wiring diagrams. Review customer submittal information for completeness & accuracy. Develop standardized written sequences of operation. On occasion for specific projects and customers with prior approval: Write application software panel files and test for proper operation. Create/develop associated graphical library files Create/develop associated schedules, trends, alarms, and other software items for a complete application engineered product or project. Interface with customers to clarify ambiguities in specifications, product performance, etc. to deliver a complete, functional result. Format shall follow the agreed upon KMC style guide for such programming. Files shall be fully documented according to the style guide. Provide KMC approved standard product training classes to authorized KMC Customers according to the assigned schedule maintained by KMC's Organizational Development Manager. Provide KMC approved customized “mentoring” training classes to KMC customers. Provide customized “mentoring” and training to select OEM customers and select customers on specific products & applications relevant to the OEM channel as needed. Provide copies of any developed panel files & related materials to the VP-Technical Support team that is creating and maintaining the KMC “Standard Applications Library”. Assist with/execute assigned feasibility study projects within agreed upon schedules. Assist with/execute assigned field test projects in conjunction with local resources and customers within agreed upon schedules. Assist Area Vice Presidents in completing the New Product Proposal form to satisfy identified market needs. NPP forms define answers to the questions of form/fit/function of a new or modified product and include but are not limited to the following: Product specs and functional requirements Desired & required feature definitions Market applications, including all “pull along” devices Competitive analysis of competitive models vs. KMC's solution Identification of competitive advantages of KMC's solution Target sell price of the KMC solution Definition of estimated annual volumes. Expected “time-to-market” requirements Be the “content expert” on assigned product categories and make recommendations for new products, features, and obsolescence of old products. As necessary, conduct technical product presentations to customers or potential customers. As necessary, refer non-sales related technical support questions to the Technical Support and Applications department. Actively/daily engage in the use of the company's CRM system. Represent KMC Controls at various trade shows and conferences. Travel as directed and approved (expected to range between 40 - 70%)

Summary: Under the direct supervision of the Technical Support Manager and, if applicable, the local Office Administrator, and according to established policies and procedures the Technical Support Specialist ensures the secure and efficient operation of the office's systems, networks, applications, databases, telecommunications, audio/visual, end user devices (Laptops, Mobile Devices, Printers, Phones), and associated equipment/infrastructure by receiving, prioritizing, documenting, and actively resolving end-user help requests. The TSS will act as the face of the Information Technology in the local office. Key Responsibilities: Receives end-user technical requests in a prompt and courteous manner via telephone, e-mail, in-person, or other methods. Documents all pertinent end-user information, including name, department, and contact information, nature of problem or issue, and problem details, in accordance with established procedures. Prioritizes and schedules, resolves, or escalates end-user technical requests in a courteous, timely, appropriate, and effective manner in accordance with established IT service-level agreements. Troubleshoots and resolves assigned end-user technical problems and issues over the phone, using remote-control utilities, or in-person at the desktop level. Tests fixes/solutions and provides follow-up communication with the end-user to ensure technical problems or issues have been adequately resolved. Familiarity with features of SharePoint, such as adding users or AD Security Groups to SharePoint groups and understanding the differences between a SharePoint List and SharePoint Library. Familiarity with Active Directory and ADFS, such as unlocking accounts and adding users to Security Groups. Uses software updates, drivers, utilities, knowledge bases, frequently-asked questions (FAQ's), and internet research tools to aid in problem resolution and documentation, in accordance with established change management procedures. Performs hands-on fixes at the desktop level, including installing, upgrading, configuring, testing, monitoring, and troubleshooting end-user hardware and software. Provides end user training on a regular basis and as needed. Setup and configure IT and AV equipment as required for both internal and client facing events Performs regular preventive and corrective maintenance on audio/visual and end-user equipment including desktop PC's, laptops, printers, phones, and mobile devices. Performs basic system and network administration tasks such as patch management, system and software upgrades, and scheduled maintenance, with support from a remote team. Assist and work across the IT organization and different IT teams such as systems, apps, project management, help desk, training, etc…. Accurately documents desktop equipment or component failure, repair, installation, and removal. Assesses and communicates security risks associated with current and future technology implementations and solutions, including applicable processes. Required to be on an on-call rotation on a schedule basis throughout the year. 18. Ensures that information security measures and equipment adhere to all applicable laws and regulations. 19. Conducts technical research, as directed, regarding industry trends and emerging technologies to support new business processes or initiatives and makes proactive recommendations to IT management and to the office technology partners. 20. Available to travel to different locations when needed and be available for support 24x7x365 when needed. 21. Follow firm standards and protocols and assist with any other duties as assigned. The employee must be able to perform all essential job duties and responsibilities of this position satisfactorily and as outlined, with or without reasonable accommodations. Reasonable accommodation requests may be accommodated, absent undue firm hardship. Qualifications: Associate's degree in a technology or business-related field or 2 years of relevant work experience. Prior law firm experience involving direct user support for a minimum of one year strongly desired. Certification as an ITIL or CompTIA A+ Technician is desired. Strong understanding and technical knowledge of PC operating systems, general and specialized legal applications, PC hardware and peripherals, and mobile devices, including: Microsoft Windows, e-mail, file and print services, data retention and recovery, remote access, network and PC security, laser and inkjet printers, iOS and Android devices, and Audio/Visual equipment. Demonstrated general troubleshooting ability including hardware and software. Strong understanding of problem management, change management, and IT best practices. Strong understanding of the firm's goals and objectives. Demonstrated ability to apply technology solutions to solve business problems. Demonstrated ability to work in a team-oriented, collaborative environment. Highly self-motivated, self-directed, and attentive to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent written, oral, and interpersonal communication skills. Ability to present technical ideas in business-friendly and user-friendly language. Strong analytical, evaluative, and problem-solving abilities. Exceptional service orientation. 16. Basic knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices. This job description is intended to describe the general requirements of this position. As such, it is not designed to cover or contain a comprehensive listing of job duties or responsibilities required in this job. Subject to firm needs, duties and responsibilities of this position may change at any time, on a temporary or permanent basis, and with or without notice. Working Conditions: On-call availability and periodic outside business hour tasks Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. Occasional inspection of cables in floors and ceilings. Lifting and transporting of moderately heavy objects (i.e., printers) up to 50 pounds. Normal office environment with little exposure to excessive noise, dust, temperature and the like. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Equal Employment and Opportunity Statement: Barnes & Thornburg is committed to equal employment opportunity in both principle and as a matter of policy. We will recruit, hire, train, promote, compensate and provide benefits to all applicants and employees without regard to ancestry, sex, race, color, ethnicity, national origin, gender, age, religion, religious creed, mental and/or physical disability, medical condition, military and/or veteran's status, genetic information, marital status, sexual orientation, gender identity and/or expression, or any other basis protected by applicable federal, state and local laws. This policy applies to all recruiting, hiring, promotions, upgrades, layoffs, compensation, benefits, terminations and all other privileges, terms and conditions of employment. The firm complies fully with all federal, state and local equal employment opportunity laws.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

IT Support Specialist RATE: $25.00-$30.00 per hour Diagnose and troubleshoot software, hardware, communication and network issues and help our customers with their day to day computer problems; assist in the installation of applications and programs. ESSENTIAL FUNCTIONS: Image new computers for deployment and evaluate old computers for repurposing or recycling. Set up, configure, and maintain desktops, laptops, printers, phones, and peripherals. Identify and resolve network/VOIP issues. Configure and install application software and operating systems. Manage users and resources using Microsoft Windows Active Directory, Microsoft Office 365 and other platforms. Assist with IT security by enforcing policies, managing antivirus software, and supporting phishing awareness through simulated phishing tests and training. Provide technical guidance to employees and create user-friendly documentation. Communicate with users to help identify computer system issues, analyzing the ticketing system and reporting on trends. Support company phone systems and assist with mobile device management. Collaborate with other Information Technology staff on various projects. Perform all other duties as assigned. EDUCATION AND EXPERIENCE: Associate degree or equivalent in Computer Science, Information Technology, Information systems or other relevant computer related education. Microsoft, Cisco, Linux, or similar certification is a plus. SKILLS, TALENTS AND/OR CHARACTERISTICS Proven work experience as a Systems Support, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role Hands-on experience with Windows/Linux OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus IND123

As an IT Support Specialist II, you will be responsible for providing first point of contact IT support services to internal staff as well as investigate and resolve escalated software and hardware issues from various internal users. Accountable for supporting enterprise technology including hardware, software, telephones, printers, audio/video, etc. Ensure that resolutions to technical issues are resolved quickly, efficiently, and securely. Perform in-person or remote troubleshooting and provide resolutions for system malfunctions using diagnostic techniques and problem solving skills. Assist with project management, project implementation, system access management, and administrative duties. May perform backup duties for LAN/WAN server and network administration. Direct Reports: None HOW YOU WILL MAKE AN IMPACT 20% Provides effective technical support to internal staff for computer systems, hardware, and software issues that arise, consulting with or escalating to other technicians when appropriate, and providing timely responses to ensure issues are fully resolved and resolutions are communicated appropriately. Actively recognizes common issues and determines root causes of original problems with hardware and software. Ensure all security measures, AntiVirus, Firewall, IDS, web and email filters, scanner, etc. are functioning properly and maintain knowledge and awareness of existing and emerging cybersecurity best practices. 10% Install, configure, maintain, and troubleshoot new and existing technology as needed. Uses problem solving skills to troubleshoot hardware and software issues as they arise. Creates and maintains departmental documentation, including resolutions to common issues and departmental operating procedures. 10% Provides exceptional technical support and troubleshooting for various technology to include, but not limited to, smart phones, tablets, and video conference and other defined technology. Provides escalated support for PC, laptop, telephony, and mobile devices. 10% Researches and recommends new hardware, software or technology that could be beneficial to the organization. Collaborates with IT Leadership to recognize areas of technology where enhancement opportunities exist and recommends applicable methods of implementation. 10% Assist IT Leadership in identifying, coordinating, and conducting credit union staff training as directed to meet needs, maintaining competency and effectiveness of service to members. Assist IT Leadership in the development and execution of training programs to ensure the proper development of IT Technical Support Specialists. 10% Works on enterprise, cross-functional, and departmental projects as assigned by IT Leadership. 10% Assists with development and maintenance of required departmental reports. 5% Maintains inventory of all credit union owned hardware, and software deployed to staff. 5% Act as liaison to third party vendors and service providers as needed. Other duties as assigned by IT Leadership. 5% Provide mentoring, coaching, and training to junior level IT Technical Support Specialists and communication regarding any new or updated policies and procedures. Completes all IT related training. 5% Effectively engages in high level, self-directed time management and prioritization of workload. -- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Credit Union Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control. WHAT YOU WILL NEED TO SUCCEED Experience 3+ years' work experience in an IT support role required. Understanding of Wired, Wireless and VPN network basics, and knowledge of IT Service Management processes in an enterprise environment preferred. Experience with creation and adjustment of a Windows system image using Sysprep and Windows Automated Deployment Kit tools; PC imaging software and enterprise remote configuration, support, and deployment tools; Windows Server tools to include, but not limited to, Active Directory, Exchange, DNS, DHCP, and Group Policy Management in an enterprise environment; basic knowledge of enterprise anti-virus solutions and windows file server maintenance, support, and permissions. iPad, iPhone, Android, LTE Hotspot and other wireless device setup and support experience preferred. Education / Certifications / Licenses A High School Diploma or equivalent. A+ and Net+ Certifications are also required. Must have valid driver's license. PREFERRED SKILLS Must be able to work in a team environment with the ability to interact in a positive manner with peers, management, and other departments. Professional level of verbal and written communication skills are essential to the position. Ability to evaluate technical issues and different solution options by asking the right questions and acquiring data from multiple and diverse sources when solving problems. Demonstrated ability to plan and prioritize work to meet commitments by breaking down objectives into appropriate actions and anticipate and adjust plans as needed. Demonstrates a current knowledge of Credit Union philosophy, history, organizational standards, policies, and procedures. Ability to provide world class member service while executing Interra's vision, mission, and delivery of Core Values. INTERPERSONAL SKILLS Courtesy and tact are essential elements of the job. Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions. COMPETENCIES Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results. Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities. Integrity & Trust - Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; doesn't misrepresent themselves for personal gain. Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners. Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction. Member Focus - Builds and maintains collaborative relationships with internal and external members which result in member satisfaction with both the process and the outcome. ADA REQUIREMENTS Physical Requirements Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work environment with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. ACKNOWLEDGEMENT Nothing in the position description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law. Why JoinIN Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this. Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels. Competitive Salary: Attractive compensation package with performance-based incentives and bonuses. Benefits: Comprehensive health insurance, 401(k) matching, tion reimbursement, company holidays, and generous PTO. Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here! Visit our Opportunities page for more information. For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at ******************

Reports to the Manager Technical Support or Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Installs new and replacement PC / Server-related hardware and software by: * Installing new and replacement PCs for end-user departments, as directed by the Manager. * Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users. * Maintaining required documentation according to established departmental policies and procedures. * Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in. * Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by: * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems. * Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person). * Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation. * Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer. * Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies). Programs, Installs and Troubleshoot Printers by: * Unboxing, assembling and installing new printers * Configuring printers to work on the network and work with analyst on application setup * Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology. * Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies. * Completing other job-related duties and special projects as assigned. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred. Knowledge & Skills * Requires technical knowledge of computer operations. * Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software. * Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations. * Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment. * Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner. * Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner. Working Conditions * Works in an office environment. * May experience some mental/visual fatigue due to continued use of computer equipment. * Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines. * Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department. Physical Demands * Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Founded out of MIT in 2005, Smart Sense powered by Jolt is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT. Location: Hybrid to office locations in Mishawaka, IN. Must be able to commute to office 2x weekly. Position In utilizing our CRM, you will work daily support tickets and provide accurate documentation for our customers. In addition to utilizing our CRM system you will also work in the team's phone queue to assist customers. The day-to-day activities of a Solution Support Specialist will require attention to detail, speed, and effective communication skills. What We Offer * A fun, fast paced team that turns data into valuable information * Opportunity to work with market leaders in the healthcare/pharmacy, food service and transportation industries What You Will Do * Work through customer's problem, questions, bugs etc. via email and phone to resolution while maintaining SLA's and KPIs * Learn industry standards and terminology including CDC guidelines and HACCP compliance * Be proficient in tools such as JIRA and NetSuite * Manage customer escalations by leveraging expertise in industry knowledge Who You Are and What You Bring * Passion for working with customers and providing outstanding experiences * Strong multitasking and organizational skills in a fast paced environment * 4+ years of experience working in technical or product support * Previous experience in working with CRM software tools Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings. The anticipated base pay range for this position is $21.63/hr - $30.52/hr. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually. At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates. * Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

The **Sr. IT Technical Support Analyst** provides technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure a user's overall satisfaction. This individual will ensure computer related functions within the company are operating at high levels of availability and that the security of supported business systems and applications is satisfactory. This individual will also provide adequate training to meet the daily operating needs of the company as well as the companies long term needs within computer related and manufacturing technologies. This individual is responsible for independently managing, monitoring, and reporting on complex systems and processes. This individual will assist the Disaster Recovery Team leader to ensure continuity of data and systems, as well as assist the internal audit team (as required) ensuring all required controls are being monitored and met. The Senior IT Technical Support Analyst may act as a Site Lead for the Operations team at the facility they reside in; ensuring support issues are being assigned/completed in a timely manner. **Principle Responsibilities** + Site IT Lead Person (if assigned) + Mentor and develop junior members in IT + Works with vendors for pricing and availability of equipment, sizing, materials, and labor + Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems + Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement + Provides general advice and specific recommendations to leadership on key areas of expertise + Takes responsibility for the planning and execution of large projects; serves as principal point of contact on multiple complex projects or programs + Conducts individual project reviews, as required, to assess overall project quality, efficiency and compliance with requirements + Performs sophisticated troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization + Provides quick response time to prioritize and analyze problems and provide customer support + Troubleshoots system management to maximize computer uptime + Installs software/hardware to empower users to better accomplish their jobs + Simplifies operational practices to remove non-value-added steps + Ensures software and systems are available to quickly get users onto the network + Manage imaging fleet, including printers and scanners. + Maintains Information Technology systems documentation **Qualification Requirements** **Credentials/Experience:** + Associate's Degree or equivalent; or three to five years related experience and/or training or equivalent combination of education and training. + Recommended: Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP) + Recommended: ITIL Foundations Cours **Knowledge, Skills, and Abilities:** + Computer hardware and setup + ServiceDesk operations + Database environments + Operating systems such as Microsoft Windows, Server, and Hypervisors + Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution + Multi-factor authentication + Local area networking + Scheduling work to achieve department goals + Customer focused environment + Operating system management + Network communications + Data processing **Personal Attributes:** + Strong organizational skills + Verbal and written communication and listening skills + Problem solving and evaluation + Process improvement + Project management + Good communication skills + Good interpersonal skills + Analyze communications + Be flexible to adapt to changes in the marketplace + Improve process of information flow + Problem solver + Prioritize and multitask + Keep current in changing work methods + Maximize opportunities for the business + Meet goals and objectives set for department **Other Requirements** **Work Environment** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Physical Requirements** While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision, and ability to adjust focus. **Travel Requirements** Up to 5% **Americans with Disabilities Act (ADA):** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Pay Range** $70,000.00 - $80,000.00 / year **Pay Transparency** In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Associate Support Technician Position Requirements & Responsibilities: (These requirements are in addition to any and all Viewrail employment requirements and policies.) The Associate Support Technician will work on-site to serve as the primary, first-level point of contact for all day-to-day IT needs and support for Viewrail and the companies of Viewrail Holdings. This position requires heavy collaboration and teamwork with other members of the IT team to field the incoming support requests and to fix computing and technology problems. Responsibilities: Install and support computing hardware (workstations, printers, mobile devices) Install and support software on Viewrail computing devices Triage and resolve support tickets as they arise Manage user accounts for Viewrail IT systems and software Assist other Viewrail teams with technology and process improvements as directed Keep process and workflow documentation up to date Effectively collaborate in a team environment Contribute to task estimation efforts All other job duties and responsibilities as assigned Required Skills: Proficiency with Microsoft Windows Familiarity with Google Workspace Familiarity with both iOS and Android mobile devices Knowledge of core networking technologies (Subnets, VLANs, DHCP, DNS) Possesses a strong desire to learn Maintains a curious, problem solving attitude Collaborative and able to work well within a team Ability to lift 50 lbs and work on your hands and knees on occasion Capacity to apply critical thinking and an analytical mindset to solve problems Excellent communication skills Desired Skills: CompTIA A+ or other relevant industry certifications Proficiency with MacOS and Linux operating systems Experience in Windows 11 administration Experience with Mobile Device Management A desire to apply IT skills to business process improvement Benefits: Medical Insurance PPO and HDHP options Dental Insurance Vision Insurance Voluntary Life Insurance 401k with Company match of up to 4% Paid Holidays Paid Time Off

This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main Duties and Responsibilities: + To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications + Swapping out laptops/desktops and deploying Windows 10/11 + Re-imaging windows 11 onto machines from windows 10 + To assist all our users with any logged IT related incident when called upon + To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary + To accurately record, update and document requests using the IT service desk system + To install and configure new IT equipment + To resolve incidents and upgrade different types of software and hardware + To resolve incidents with printers, copiers, and scanners + To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner *Please apply if you're interested in hearing more abou t the opportunity and if you feel you're capable of completing any of these job duties* *We are looking to set up interviews as early as next week* * CompTIA Certifications are desirable for this role * *Medical, Dental, and Vision Benefits Offered from Day One* * If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: ************************ (no space in email address) * Workplace Type This is a fully onsite position in South Bend, IN Pay and Benefits The pay range for this position is $22.00 - $27.00 Job Type & Location This is a Contract to Hire position based out of South Bend, IN. Pay and Benefits The pay range for this position is $22.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in South Bend,IN. Application Deadline This position is anticipated to close on Feb 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Requirements: • Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. • Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users. • Interact with numerous computer platforms in a multi-layered server environment. • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. • Trains and orients staff on the use of hardware and software • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed • Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise • Works with procurement staff to purchase hardware, software, and computer supplies. • Assesses functional needs to determine specifications for purchases. • Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable. • Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation. • Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems. • All other duties as assigned Position Requirements: • Associate's Degree, technical certificate, or equivalent experience • 2 - 4 years of related work experience • Working knowledge of fundamental operations of relevant software, hardware, and other equipment • Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007 • Solid understanding of desktop hardware • Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors • Excellent customer service, interpersonal skills, and ability to deal effectively with clients • Oral and written communication skills • Problem analysis and solving • Attention to detail • Able to work with minimal supervision and within a team-oriented environment • Able to multitask • Stress tolerance Physical Requirements: This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity. Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment

Help Desk Technician Salary Grade: 6 with NO remote work available. Primary Purpose: Organize, install, and support all computer systems; investigate and resolve computer software and hardware problems. Roles: Expected behaviors and activities performed to fulfill responsibilities Practice and encourage the best safety practices resulting in zero lost time within department. Implement and practice effective 5S and participate in regular team 5S audits. Set an example of working hard and doing the right things, exhibit energy and positivity. Accountable to work independently with standardized instructions to achieve results. Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines. Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits. Engage in clear, courteous, effective, honest, and open communications with team members and others within and outside the company. Develop and seek positive relationships; actively participate in regular huddles and goal setting. Responsibilities: Quantifiable metrics to which a person is held accountable Arrive at work and position consistently on time; remain present and engaged the entire assigned shift. Able to categorize, recognize, and document patterns in process and problem solving. Participate in regular employee reviews including setting and achieving goals. Act as the primary point of contact for IT support utilizing the OAK request system. Successfully install and configure workstations as required, including hardware, software, peripheral equipment, and cabling. Discover, evaluate, and resolve issues presented; log all repairs accurately and timely. Discuss software errors with developers and recommend changes to programs. Attendance at multi-day off-site training sessions, weekend and evening work, and after-hours emergency calls may be required. Provide basic computer usage training and company resource orientation as required. Identify computer and network equipment shortages and assist with replacements as required. Skills: Essential qualifications and functions gained through training and experience Associates degree and IT Related certifications are preferred. 1-2 years of help desk experience in a Windows domain environment. Excellent written and verbal communication skills; excellent computer skills. Ability to remain calm and determined to attain goals. High energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities. Must be able to work well under pressure and keep up with rapidly changing technology, business environments, and departmental and company goals. Strong interpersonal skills. Ability to get along with diverse personalities, tactful, mature, and flexible. Documentation of a drug screen must be provided prior to starting this position.

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. This is a position with The Marley Company, a parent company which provides administrative support to the SPX Enterprises HVAC Heating businesses (such as WM Technologies, LLC, Marley Engineered Products, LLC, Patterson-Kelley, LLC) and includes all Weil-McLain branded products. How you will make an Impact (Job Summary) SPX is a diverse team of unique individuals who all make an impact. As the HVAC/Boiler Technical Services Specialist (Non-IT) you will provide pre- and post-technical and applications engineering assistance to a variety of groups, including sales representatives, distributors, agents, contractors, consulting engineers, architects, sales offices and internal departments. What you can expect in this role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: HVAC & Boiler Technical Excellence/Customer Support: Provide technical support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail, or in person. Diagnose and resolve technical issues promptly, provide troubleshooting assistance for problems involving control systems, combustions, venting, and piping on commercial and residential boilers. Advise and assist field sales personnel and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems. Deliver technical training support to internal personnel when required. At the discretion of the Technical Services Supervisor, perform special assigments related to systems, policies, procedures, and customer inquiries. Information/Communication: Provide parts identification assistance to distributors, contractors, internal personnel, agents, etc. Provide product support information/direction from existing manuals, bulletins, and guides. Ensure prompt, accurate, and consistent information is communicated to customers as it relates to: Product description and operation Boiler specifications and installation information Wiring, piping, and control diagrams Troubleshooting and field visits when necessary Current and obsolete boiler repair parts identification Obsolete boiler identification 3. Documentation & Continuous Improvement Maintain detailed documentation of technical issues and solutions, creating a knowledge base for future reference. Enter data in Microsoft Dynamics 365 for all troubleshooting issues, site problems, and/or product complaints. Identify opportunities for process improvement via updating/streamlining technical support procedures What we are looking for (Experience, Knowledge, Skills, Abilities, Education) We each bring something to the table, and we are looking for someone who has: Required Experience Minimum of 2 years of relevant work experience in a technical field Strong computer skills and knowledge of Microsoft Office software Excellent verbal and written communication skills Strong problem-solving skills and the ability to think analytically. Preferred Experience, Knowledge, Skills, and Abilities Professional technical school/training AS or BS in relevant discipline Knowledge of boilers, related products, controls, wiring, and hydronic systems Training or experience using a CRM such as Microsoft Dynamics 365 or Salesforce.com Experience using call center software such as Zendesk or Xima Experience using visual support tools such as TechSee or Sightcall Education & Certifications HS Diploma or equivalent is required Technical degree or certificate preferred Physical Demands Repetitive telephone and keyboard use; continuous use of a headset and computer monitor Travel & Working Environment Minimum travel may be required. Less than 5% How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion We value different backgrounds, experiences, and voices, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Job Description Purpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment. Authorizes dealer warranty work within guidelines and procedures. Authorizes repairs and supplies parts to non-Jayco repair centers. Provides information repair procedures and initiates unit returns for repair work. Provides technical service information to dealers and customers. Files incident reports for property damage, personal injury or fire. Additional Functions: Enters pertinent information into unit files. Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc. Preferred Experience/ Knowledge: Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc. Technical aptitude is required. Prior high volume call center experience is helpful. Necessary Skills & Abilities: Willingness to learn, grow and adapt to an ever changing product environment. Listening skills to thoroughly understand problems and respond appropriately in a timely manner. Desire and ability to problem solve effectively. Work Requirements: This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day. This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms. This position is a full-time position, which may require some flexibility in hours and days worked. Regular attendance is required. Supervisory responsibilities: none Remote work: not available. Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. The Upfitter Support Technician serves as the on-site representative for Harbinger at upfitter facilities, responsible for managing chassis inventory, conducting pre-upfit inspections, coordinating vehicle flow, and serving as the primary technical liaison between the OEM and upfitter operations. This position ensures proper handling, storage, and condition of chassis vehicles prior to and during the upfitting process. What You'll Do: * Maintain accurate real-time inventory records of chassis on-site, including location tracking and status updates * Monitor and manage chassis storage areas to ensure proper spacing, accessibility, and environmental protection * Conduct regular inventory audits and reconcile discrepancies between physical counts and system records * Perform thorough pre-delivery inspections (PDI) on all incoming chassis to identify transport damage, missing components, or manufacturing defects * Document and photograph any damage or defects using standardized reporting procedures * Monitor chassis condition during storage period and identify any deterioration or damage * Ensure all relevant OEM reworks and updates completed prior to upfit release * Perform chassis maintenance during storage including battery charging/replacement, fluid checks, and preventive service to keep units production-ready * Execute software updates and ECU re-flashing as required by OEM engineering changes * Conduct diagnostics using factory scan tools to identify and troubleshoot fault codes, drivability issues, and system malfunctions * Complete running change installations and retrofit work as directed by OEM engineering * Coordinate with upfitter maintenance team when chassis requires specialized service or parts * Keep chassis operational and ready for production flow, minimizing downtime due to technical issues * Troubleshoot chassis-related issues during the upfitting process * Document and communicate recurring issues or trends to OEM engineering and quality teams What You'll Need: * High school diploma or equivalent required; Associate's degree in automotive technology or related field preferred * ASE certifications or OEM technical certifications highly desirable * 3+ years experience in automotive/commercial vehicle repair, dealership service operations, or manufacturing environment * Previous experience with chassis inspection, vehicle inventory management, or quality control preferred * Demonstrated hands-on experience with vehicle diagnostics, software programming, and repair procedures * Knowledge of commercial vehicle systems including electrical, powertrain, chassis, and body builder integration * Strong understanding of commercial vehicle chassis systems and components * Ability to read and interpret technical documentation, wiring diagrams, and engineering specifications * Proficient in vehicle inspection procedures and damage assessment * Computer proficiency including inventory management systems, Microsoft Office, and database applications * Hands-on diagnostic and repair capabilities using OEM scan tools, multimeters, and test equipment * Experience with vehicle software updates, ECU programming, and module calibration procedures a plus * Competent in mechanical repairs including electrical troubleshooting, component replacement, and system testing * Knowledge of proper torque specifications, fluid requirements, and OEM service procedures * Ability to maintain detailed service records Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at ************************. Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.

WHO IS LOGAN? LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with community impact in Michiana. What does LOGAN do and why do we exist? LOGAN supports people with intellectual and developmental disabilities so that they and their families may achieve their desired quality of life. What does LOGAN aspire to be? LOGAN envisions a community in which every individual, regardless of obstacles or challenges, is able to reach their full potential. How do LOGAN employees do their jobs every day? LOGAN employees are dedicated to performing their duties with respect, kindness, honesty, loyalty, and quality in mind for LOGAN's clients, staff, and the agency. LOGAN offers a robust benefits package, which includes: · Accruing Paid Time Off and Holiday Pay · Medical, Dental, and Vision plans · Rx Help Prescription Cost Assistance Program · 403(B) Traditional and ROTH retirement plans - Company match of up to 3% after 1 year of service · Employee Assistance Program (EAP) · Flexible Spending Account (FSA) or Health Savings Account (HSA) · Long-term disability and Reliance Standard Supplemental Insurance Plans (Short-term disability, critical illness, acceded, accidental death & dismemberment) · $15,000 company paid life insurance · Full time employees eligible for Public Service Loan Forgiveness Program · Employee-Referral incentive for qualifying positions The Supported Living Lead is responsible for operations at the assigned service locations which includes performing duties in the areas of programming, operations, and administrative. They carry out various administrative duties for the service locations. The Supported Living Lead also works as a team member with Direct Support Professionals to create a home environment that facilitates individual learning and independence while enhancing each individual's dignity. Requirements Essential Functions Provides a positive environment for individuals served that allows for learning and enjoyment of activities. Provides consistent meaningful activities. Provides direct support and training to individuals served. Encourages individuals to be as independent as possible in their daily routine and takes advantage of every opportunity to teach. Initiates activities and encourages individuals to participate in the activities. Performs activities with individuals in the areas of house cleaning, household maintenance, grocery shopping, and nutritious meal preparation and clean up, personal grooming and bathing, toileting, dressing, etc. Implements goals and objectives as identified in Individual Support Plans and Implements Behavior Management Plans. Actively listens to individuals and encourages them to express their personal preferences. Identifies the personal interests of individuals. Assists with positioning, transferring and personal care of individuals. Provides for the dignity of individuals by assuring personal cleanliness including monitoring the condition of personal possessions, clothing and adaptive equipment. Properly administers medications and promotes a healthy environment. Provides support for individuals as they access community resources and recreational activities. Assists individuals with money management makes application for benefits for individuals as directed. Transports individuals in personally owned vehicles for access to community resources and activities such as church, dances, etc. Participates in such activities with the individuals. Adheres to regulatory and accreditation guidelines in the delivery of services. Participates as a member of each individual support team. Monitors the implementation of each individual's daily schedule. Develops the objectives for Individual Support Plan goals. Assures appropriate documentation of Program Plans. Assures the completion of monthly reviews for each individual's goals and objectives and related documentation. Writes annual summary of individual's progress on goals for annual case conference. Assists the Program Manager in completion of annual assessments. Serves as an advocate for each individual. Monitors the health care needs of each individual. Monitors the financial needs of each individual. Operational duties Assures completion of emergency evacuation drills and performs safety drills as directed. Effectively communicates progress and issues regarding individuals served to other team members as needed. Adheres to agency policy and procedure in the performance of duties. Completes routine operational paperwork in a timely manner including time keeping adjustment sheets, timecard approval, leave requests, etc. Administers the locations petty cash funds. Coordinates purchases for the locations and manages credit card use, within established budgetary constraints for the department. Monitors the census of the locations. Assures compliance with all licensing, regulatory and accreditation standards of locations. Performs administrative duties: Coordinates the initial and ongoing training of Program Assistants. Monitors the performance of direct reports and assures prompt disciplinary action, re-training, recognition, etc. as appropriate. Provides ongoing support and communication to staff. Conducts regular staff meetings. Assures the completion of performance evaluations, both introductory and annual. Schedules staff to assure proper coverage on all shirts within the approved staffing limits. Completes agency reporting in accordance with agency protocol Completes service summaries, data sheets and all other documentation for each person served. General Responsibilities Responsible for the health and safety of individuals served by LOGAN and staff. Expected to serve as a role model for individuals served and other staff. Expected to serve as an advocate and to protect the human rights of individuals served. Expected to participate in training as required by your supervisor or for all LOGAN staff. QUALIFICATIONS Education High school diploma Some college education preferred Experience One year of general supervisory experience preferred Two years of experience in direct programming for individuals with developmental disabilities Knowledge, Skills, and Abilities CPR, First Aid and Medication Administration Certification required Must possess a valid driver's license , vehicle insurance, vehicle registration, and an acceptable driving record that meets the risk management standards for insurability on LOGAN's commercial auto insurance policy. Effective communication skills, both verbal and written. Good organizational and time management skills, as well as good problem-solving skills. A strong sense of confidentiality, knowledge of community services, and good judgment are essential. Ability to make decisions under pressure and adapt to stressful situations quickly and effectively. Ability to establish and maintain strong working relationships with a variety of stakeholders. Must be able to assist up to 50 pounds. CONTACT RESPONSIBILITY Fulfilling the responsibilities of this job may result in contact with body fluids. LOGAN will provide training and offer Hepatitis B vaccination at no cost to the employee upon request

The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support structure for Manufacturing/EPLO/GQO systems in the region and collaborate with others to ensure systems are running a standard OS, have a defined business and IT owner, and new Manufacturing/EPLO/GQO systems are integrated in alignment with Industry 4 standards. The role requires excellence in customer service skills and the capability to build strong collaborative relationships ensuring that the day to day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support. Essential duties & responsibilities: (detailed description) Actively participate in securing and containing the manufacturing environment. Provide Level 2 support related to Manufacturing/EPLO/GQO issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented. Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible. Have a good understanding of Machine level integration as it applies to Shop Floor systems integration with the business layer. Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT. Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards. Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes. Support the adoption of enterprise systems across Stryker, minimizing reliance on point or plant specific solutions. Contribute to discussions on Manufacturing/EPLO/GQO business projects related to IT hardware, connectivity & software Support the delivery teams with adherence to Stryker patching, anti-virus, firewall and security standards on shop floor. Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes. Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service. Education & special trainings: Bachelor's Degree/Diploma in Computer Information Systems, or equivalent preferred. Qualification/Certification in Industry 4 and IT Technologies e.g. Microsoft or equivalent an advantage ITIL Foundations certification required Qualifications & experience: At least 2 years of experience in the field or in a related area required. Strong communication and relationship skills. Demonstrated ability to lead through influence. Demonstrated ability to manage and execute competing priorities in a fast-paced environment Strong critical thinking / problem solving skills Experience with IT systems in a manufacturing and R&D environment is preferred. Physical & mental requirements: Works independently without supervision. Strong team player. Works effectively with cross-departmental teams. Excellent oral and written communication skills. Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work. #LI-BB1

Overview The IT Support Specialist is responsible for providing technical support to end users across the division, ensuring efficient operation of computer systems, networks, and related technologies. This role requires strong troubleshooting skills, attention to detail, and a commitment to maintaining a reliable, secure IT environment. The individual will serve as the first point of contact for technical assistance requests, perform system maintenance, and assist in infrastructure and application support as directed by the IT Operations Manager. Responsibilities Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices Qualifications Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Associates or Bachelor's degree in Information Technology, Computer Science or equivalent experience 2-4 years of experience in IT Support, systems administration, or helpdesk operations Technical Skills Proficiency in Windows operating systems. Experience with Microsoft 365, SharePoint, and Teams. Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN). Familiarity with endpoint protection, backup systems, and remote management tools. Experience supporting enterprise applications such as ERP, PDM, or CRM systems is a plus. Basic understanding of PowerShell or scripting for automation is advantageous. Additional Requirements Strong communication and interpersonal skills with a professional, service-oriented demeanor. Proven problem-solving ability and attention to detail. Capable of working independently or collaboratively. Demonstrated reliability and discretion when handling sensitive data. This role is critical in maintaining a dependable and secure IT environment, ensuring employees have the tools and systems they need to perform effectively. The IT Support Specialist will act as both a technical resource and a representative of the IT department's commitment to quality service and operational excellence. Respond to and resolve hardware, software, and network support requests in a timely and professional manner. Install, configure, and maintain workstations, printers, mobile devices, and related peripherals. Support Microsoft 365 applications. Monitor end user system performance, apply updates, and ensure endpoint security compliance. Provide support for conference rooms, A/V systems, and presentation equipment. Maintain accurate documentation of technical procedures, system changes, and support incidents. Collaborate with other IT staff to ensure uptime, data integrity, and continuity of critical systems. Maintain inventory of IT assets and ensure proper tracking of equipment lifecycle. Provide end-user training and guidance to promote technology adoption and best practices. Provide hands-on support and lifecycle management for mobile devices