Remote support specialist jobs in South Dakota

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries. About Us: At DBS, we specialize in providing comprehensive IT solutions, cybersecurity protection and remediation and proactive managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and developing long-term partnerships with our clients. Job Summary: We are seeking a customer-focused IT Help Desk Support individual. This position will be responsible for providing technical assistance to our customers including user management, system administration duties and Microsoft cloud services and accounts. This role requires excellent problem-solving skills and the ability to provide both remote and on-site assistance as necessary. Key Responsibilities: Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution. Incident Management: Log, track, and manage incidents and service requests submitted by the users. Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications. User Assistance: Assist users with account setup, password resets, and access to applications and systems. System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades. Documentation: Create and maintain documentation for IT procedures, solutions, and user guides. Escalation: Escalate complex issues to higher-level support or specialized teams when necessary. Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services. Qualifications: Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Experience: 1-2 years of experience in IT help desk support. Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts. Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction. Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively. Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. Team Player: Ability to work effectively both independently and as part of a team. Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced environment. Benefits: Competitive salary Health, dental, and vision insurance Retirement plan with company match Paid time off and holidays Professional development opportunities Supportive and collaborative work environment #hc207528

Job Title: Technical Support Specialist. Job Location: U.S. Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center 47914 252nd St Sioux Falls, SD 57198 Job type: Full Time. Requirements: Minimum 1-3 years of proven experience in a technical support Background Investigation Clearance: Ability to successfully pass a background investigation. Mandatory Security Training Completion: Successfully completed the necessary training Statement of Responsibility (SOR) Acknowledgment: Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies. Clearance for Unsupervised System Access: Must qualify for and maintain clearance for unsupervised access to USGS systems. This includes, but is not limited to, basic network, internet, or email access, as well as access for IT Support services, custom application development/maintenance, and IT system management/oversight (both on-site and off-site). Duties: Provide Tier 1 & 2 Help Desk Support: Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals. Troubleshoot & Resolve IT Problems: Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary. Install & Configure Systems: Perform setup, installation, and configuration of new computers, servers, workstations, and software applications. Manage User Accounts & Access: Assist with user account setup, administration, and access control for various IT systems. Maintain IT Infrastructure: Provide support for the maintenance of operating systems, common-use software, and peripheral devices. Conduct Data Backups: Perform and maintain required file backups to ensure data integrity and prevent loss. Monitor System Performance: Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively. Document Procedures: Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs. Support Training Activities: Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems. Ensure IT Security Compliance: Implement and adhere to all identified DOI/USGS system management and security settings on microcomputer equipment and systems.

We are seeking a Level 1 IT Helpdesk Technician to serve as the first point of contact for end users experiencing technical issues. This is a full-time, onsite position supporting a fast-paced and customer-focused IT environment. Responsibilities Act as the first point of contact for technical support via phone Diagnose and troubleshoot hardware, software, and basic network issues Provide step-by-step guidance to end users to resolve issues Log incidents, service requests, and resolutions in the ticketing system Escalate unresolved issues to Level 2/3 support teams Follow up with users to ensure timely resolution and satisfaction Maintain accurate documentation and service records Adhere to SLAs, quality standards, and IT policies Qualifications Required Qualifications 1-3 years of experience in IT Helpdesk / Service Desk / Technical Support Strong knowledge of Windows OS and Microsoft Office Suite Basic understanding of networking concepts (VPN, printers, Wi-Fi) Experience with ticketing tools such as ServiceNow, BMC Remedy, or similar Excellent communication and customer service skills Ability to work onsite in Sioux Falls, SD Nice to Have IT certifications (CompTIA A+, ITIL - optional) Experience supporting corporate end users Additional Information All your information will be kept confidential according to EEO guidelines.

About the Role We're looking for a hands-on problem solver to join our IT team! As an IT Support Technician, you'll be the go-to person for keeping our technology running smoothly. From desktops and laptops to printers and mobile devices, you'll help install, troubleshoot, and maintain the tools that keep our business connected. You'll also assist with network issues, provide user training, and back up our Help Desk when needed. What You'll Do Set up, repair, and maintain computers, printers, phones, and other tech equipment. Respond quickly to support requests and log details in our ticketing system. Help install and update hardware and software across the company. Assist with network components like servers, switches, firewalls, and backups. Keep accurate records of equipment, configurations, and procedures. Support new hires with account setup and workstation preparation. Handle offboarding tasks like account deactivation and hardware collection. Communicate clearly and professionally with team members and vendors. Stay up to date on new technology and bring fresh ideas to the table. What We're Looking For Education: High school diploma or GED required. College coursework or equivalent experience in IT preferred. Experience: Familiarity with Microsoft applications and PC hardware/software. Bonus Skills: Bachelor's degree in IT or related field Knowledge of LAN/WAN networks and TCP/IP A+ or Cisco certifications Bilingual (English/Spanish) Why You'll Love It Here Work in a professional office environment with modern technology. Opportunities for training and occasional travel. Be part of a collaborative team that values innovation and problem-solving. Physical Requirements: Mostly desk work with some lifting (up to 50 lbs occasionally). Confidentiality: Protecting company information is a must. Monday - Friday with on-call rotation 8:00 AM to 5:00 PM

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Summary/Objective The UW Processing Support Team supports the entire underwriting function by ensuring all required documentation is gathered. The UW Processing team communicates with internal and external partners and prepares loan requests for underwriting and funding. Essential Functions Performs a check of all incoming documentation including verifying documents for accuracy using company and lender guidelines Trouble shooting Credit Bureau pull discrepancies Performing cursory Quality Assurance against Application, Statement, Background information, and Stipulations for funding Researching Businesses in an attempt to validate the industry and assigned Internal scoring Locating, labeling, and uploading Secretary of State filings Locating, labeling, and uploading industry specific reports (SAFER/DOT, etc.) Locating, labeling, and uploading Personal and Business Background reports as necessary Verifying required Checking product in preparation for statement analytics, bank verification and funding Generating Contract Requests and ensuring that necessary items are present on Contracts prior to funding Conducting, verifying and categorizing bank verification data Noting any discrepancies or anomalies requiring Sr. evaluation within UW system Other duties as assigned. Required Education and Experience The ability to multitask with a high level of accuracy and efficiency. Professional demeanor and the ability to thrive in a fast-paced environment. Strong, effective, oral, and written communication skills. Must be able to work independently and/or with a team. Must have strong analytical, mathematical, and judgmental skills to complete assigned tasks with a high level of accuracy. Strong organizational skills and exceptional attention to detail. Must be technically savvy with strong, but basic Office and Internet skills. Demonstrates traits consistent with the company culture - drive and perseverance in accomplishing goals; sense of responsibility and integrity; effectiveness as a team member; adaptability to new projects; planning and organizational skills; resourcefulness; energy and motivation to accept and complete tasks and enthusiasm for the business and their work Committed and willing to work the number of hours per day required to accomplish daily tasks Understanding of Microsoft office Suite Supervisory Responsibility This position does not have any supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Position Type/Expected Hours of Work While the normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., variable shifts-such as four 10-hour workdays-may be required based on operational needs. Occasional evening and weekend work may be required as job duties demand. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Internal IT Technician is responsible for providing technical support, maintaining internal IT systems, and assisting with infrastructure and security initiatives. This role requires hands-on experience with hardware, software, and network troubleshooting, as well as a working knowledge of compliance frameworks such as SOC 2. Responsibilities and Duties: Provide technical support to internal users across hardware, software, and network issues. Install, configure, and maintain desktops, laptops, printers, and mobile devices. Support Microsoft 365 administration, including user setup, license management, and troubleshooting. Assist with network and server maintenance, including patching, monitoring, and backups. Maintain IT asset inventory and ensure accurate documentation of systems and configurations. Participate in internal audits and support SOC 2 compliance efforts by following and documenting IT policies and procedures. Identify and escalate security risks or non-compliant practices. Collaborate with the IT Manager on projects such as system upgrades, migrations, and new technology rollouts. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in an IT support or technician role. Familiarity with SOC 2 compliance requirements and IT security best practices. Proficiency with Windows OS, Microsoft 365, and basic networking concepts. Strong troubleshooting, communication, and documentation skills. Preferred Skills: Experience with endpoint management tools. Exposure to cloud platforms (Azure, AWS). Understanding of Information Technology Infrastructure. Compensation and Benefits: This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more. About Vantage Point Solutions Vantage Point Solutions was founded in 2002 by a team who believed in putting people - both employees and clients - first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries. The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too). EEO Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”

Job Description Network Administrator COMPANY PROFILE: Headquartered in the upper Midwest, our client is growing rapidly and seeking a Network Administrator to add to their IT team. WHAT THE COMPANY OFFERS YOU $75,000 -$100,000 Benefits Package: Health, Chiropractor Coverage, HSA, Flex Spending Account, Dental, Vision, Short & Long Term Disability, Life Insurance, 401k, Bonuses Time Off: 6 Paid Holidays, PTO (12 days per year, 18 days per year after 2 years of service, 25 days per year after 5 yea, max of 30 days can be accrued), 1 Personal Floating Day Referral Bonus Program Jury Duty Scholarship Programs Time off to Vote Great Work-Life Balance Advancement Opportunities THE ROLE YOU WILL PLAY: Report to Director of IT. Total of 6 people in the IT department Maintain a reliable, secure and efficient data communications network. Deploy, configure, maintain and monitor all active network equipment in order to ensure smooth systems and network operation. BACKGROUND PROFILE Associate's Degree in Computer Science, Information Systems or related field preferred - not required. 1+ year Experience. CompTIA A+, CompTIA Net+ certification or other related IT professional certification preferred. Experience with VoIP Solutions a plus. Motivated, Team Player. Contact Craig Libis today for more detail (605) 428-6150 or email a confidential copy of your resume to craig@ercjobs.com! TO SEE MORE OPPORTUNITIES LIKE THIS ONE GO TO www. ercjobs.com!

Job Description Join Our Team at Wind Circle Network, Inc.! Are you someone who takes pride in keeping workspaces safe, functional, and well-maintained? Wind Circle Network, Inc. in Fort Pierre, SD is looking for a reliable and hardworking Maintenance Technician / Facilities Support Specialist to help maintain our buildings and grounds across multiple locations. In this hands-on role, you'll play a key part in ensuring our facilities run smoothly and efficiently every day. Pay - $15 per hour Responsibilities: Perform routine maintenance tasks such as HVAC system checks, plumbing repairs, and electrical installations, replacing light bulbs and minor repairs. Complete light carpentry tasks (e.g., patching drywall, installing shelves or fixtures) Respond promptly to maintenance requests and address any issues that may arise. Conduct regular inspections to identify and fix potential maintenance issues before they become major problems. Perform routine vehicle maintenance, including oil changes and general upkeep to ensure safe and reliable operation. Maintain accurate records of all maintenance activities and repairs. Assist with facility improvement projects as needed. Flexibility to travel between multiple locations to transport tools, equipment, and materials. Mow lawns and maintain landscaping across all properties. Perform snow removal using appropriate equipment and materials across all properties. Follow safety procedures and company policies at all times. Perform other duties as assigned. Qualifications: Prior experience in maintenance or facilities support roles. Knowledge of HVAC, plumbing, carpentry and electrical systems is a plus. Valid driver's license and reliable transportation. Ability to load and pull a trailer safely and efficiently. Ability to lift and carry items up to 50 lbs. Ability to work in various weather conditions. Excellent problem-solving skills and a proactive approach to maintenance. Ability to work independently and as part of a team. Strong work ethic and attention to detail. We are looking for someone who takes pride in their work and pays attention to detail. The ideal candidate will have a proactive attitude towards problem-solving, strong communication skills and the ability to work independently. About Us: Wind Circle Network, Inc. is an information technology company offering a broad range of products and services. With a strong track record as a government service provider, we have service-related contracts in place. Our customer base is very diverse, including Federal, State, and small to medium-sized commercial business. To learn more about Wind Circle Network, Inc. and our commitment to sustainability, visit our website at ********************* #hc199973

GovCIO is currently hiring for a Network Adminstratorresponsible for designing and supporting multiple complex networks in different locations.. This position will be located in Radford VA, and will be a remote position. **Responsibilities** This position is for a Senior Network Administrator in a mixed and growing environment currently supporting functional teams and customers that utilize MS Windows server 2019/2022, MS SQL 2019, MS Windows 11, VMWare 7.x.,OEL 8x-9x, and Oracle Operating systems. This position will work with the existing team members who are responsible for designing and supporting multiple complex networks in different locations. This position will help lead in the strategies to manage, maintain, deploy, troubleshoot and support networks for multiple customer environments. This position will lead efforts to plan, execute and implement new network implementations. Responsible for creating and maintaining team technical instructions, operating procedures, and policies as needed. This position will need to be adept at monitoring and tuning system and network performance, ongoing operation of the network, hardening of the network and reporting of the overall security and operational status. The position will also recommend improvements to the enterprise and manage new SW/HW integrations when required while also providing utilization reports using existing tools to identify problems and corrective actions as needed. This position will provide support towards the lifecycle of a mixed environment of vendor equipment in the datacenter to include firmware version control and periodic preventive maintenance. This position will also need to be able to recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiency to the current environment. The position will need excellent communication and team skills. **Qualifications** High School with 9+ years (or commensurate experience) Required Skills and Experience + Clearance Required: Secret + CompTIA Security+. + Computing Environment (CE) Certification (i.e., MCSE, Server+, CCNA, RedHat, + Palo, etc.) - can be waived for 30 days after project join date. + Experience in Computer Science or IT. + 3+ years' experience designing, implementing, documenting, and maintaining complex networking solutions. + 3+ years' experience configuring, updating, maintaining, administering, and migrating Palo Alto Firewalls. + 3+ years' experience with Network Management, Analysis, andtroubleshooting tools such as SolarWinds, Cisco Prime, Palo Alto Panorama, Men and Mice, etc. + 5+ years' experience configuring, updating, maintaining, and administering the following Cisco technologies: Cisco Nexus (9K, 7K, 5K, and 2K),Cisco Catalyst switches, Cisco Aggregation Services Router (ASR) and Integrated Services Router (ISR) routers, and Cisco Firepower. + 3+ years' experience or working knowledge of SW Defined Networking. + 3+ years' experience creating, maintaining, following Standard Operating Procedures for repeatable processes, disaster recovery, and common problem resolution. + Strong interpersonal skills and willingness to be a team player. ***PENDIN CONTRACT AWARD*** Preferred Skills and Experience: + Bachelor's degree in computer science + 3+ years' experience in automation and scripting with Python, Pearl, TCL, or Ansible. + 3+ years' experience supporting Cybersecurity patch management and Security Technical Implementation Guides (STIG), SRG, RMF, SCA-V, and Cyber Operational Readiness Assessments (CORA). Enterprise Resource Planning + Support Lead (Program Manager - Intermediate) **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $110,000.00 - USD $140,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-6775_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. . Responsibilities: Provide operational support and maximum uptime for plant related WINTEL & LINUX client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software . Assist with large project to reset all IT devised IP Address. Printer support for Laserjet and Label (Zebra, Datamax, Other) printers, Make use of technical skills, knowledge database to resolve problems and escalate problems appropriately . Assist in the creation/maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. $22-$28/HR

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job DescriptionAbout the Role We're looking for a hands-on problem solver to join our IT team! As an IT Support Technician, you'll be the go-to person for keeping our technology running smoothly. From desktops and laptops to printers and mobile devices, you'll help install, troubleshoot, and maintain the tools that keep our business connected. You'll also assist with network issues, provide user training, and back up our Help Desk when needed. What You'll Do Set up, repair, and maintain computers, printers, phones, and other tech equipment. Respond quickly to support requests and log details in our ticketing system. Help install and update hardware and software across the company. Assist with network components like servers, switches, firewalls, and backups. Keep accurate records of equipment, configurations, and procedures. Support new hires with account setup and workstation preparation. Handle offboarding tasks like account deactivation and hardware collection. Communicate clearly and professionally with team members and vendors. Stay up to date on new technology and bring fresh ideas to the table. What We're Looking For Education: High school diploma or GED required. College coursework or equivalent experience in IT preferred. Experience: Familiarity with Microsoft applications and PC hardware/software. Bonus Skills: Bachelor's degree in IT or related field Knowledge of LAN/WAN networks and TCP/IP A+ or Cisco certifications Bilingual (English/Spanish) Why You'll Love It Here Work in a professional office environment with modern technology. Opportunities for training and occasional travel. Be part of a collaborative team that values innovation and problem-solving. Physical Requirements: Mostly desk work with some lifting (up to 50 lbs occasionally). Confidentiality: Protecting company information is a must. Monday - Friday with on-call rotation 8:00 AM to 5:00 PM

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Summary/Objective The UW Processing Support Team supports the entire underwriting function by ensuring all required documentation is gathered. The UW Processing team communicates with internal and external partners and prepares loan requests for underwriting and funding. Essential Functions Performs a check of all incoming documentation including verifying documents for accuracy using company and lender guidelines Trouble shooting Credit Bureau pull discrepancies Performing cursory Quality Assurance against Application, Statement, Background information, and Stipulations for funding Researching Businesses in an attempt to validate the industry and assigned Internal scoring Locating, labeling, and uploading Secretary of State filings Locating, labeling, and uploading industry specific reports (SAFER/DOT, etc.) Locating, labeling, and uploading Personal and Business Background reports as necessary Verifying required Checking product in preparation for statement analytics, bank verification and funding Generating Contract Requests and ensuring that necessary items are present on Contracts prior to funding Conducting, verifying and categorizing bank verification data Noting any discrepancies or anomalies requiring Sr. evaluation within UW system Other duties as assigned. Required Education and Experience The ability to multitask with a high level of accuracy and efficiency. Professional demeanor and the ability to thrive in a fast-paced environment. Strong, effective, oral, and written communication skills. Must be able to work independently and/or with a team. Must have strong analytical, mathematical, and judgmental skills to complete assigned tasks with a high level of accuracy. Strong organizational skills and exceptional attention to detail. Must be technically savvy with strong, but basic Office and Internet skills. Demonstrates traits consistent with the company culture - drive and perseverance in accomplishing goals; sense of responsibility and integrity; effectiveness as a team member; adaptability to new projects; planning and organizational skills; resourcefulness; energy and motivation to accept and complete tasks and enthusiasm for the business and their work Committed and willing to work the number of hours per day required to accomplish daily tasks Understanding of Microsoft office Suite Supervisory Responsibility This position does not have any supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Position Type/Expected Hours of Work While the normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., variable shifts-such as four 10-hour workdays-may be required based on operational needs. Occasional evening and weekend work may be required as job duties demand. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements:

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Summary/Objective The UW Processing Support Team supports the entire underwriting function by ensuring all required documentation is gathered. The UW Processing team communicates with internal and external partners and prepares loan requests for underwriting and funding. Essential Functions Performs a check of all incoming documentation including verifying documents for accuracy using company and lender guidelines Trouble shooting Credit Bureau pull discrepancies Performing cursory Quality Assurance against Application, Statement, Background information, and Stipulations for funding Researching Businesses in an attempt to validate the industry and assigned Internal scoring Locating, labeling, and uploading Secretary of State filings Locating, labeling, and uploading industry specific reports (SAFER/DOT, etc.) Locating, labeling, and uploading Personal and Business Background reports as necessary Verifying required Checking product in preparation for statement analytics, bank verification and funding Generating Contract Requests and ensuring that necessary items are present on Contracts prior to funding Conducting, verifying and categorizing bank verification data Noting any discrepancies or anomalies requiring Sr. evaluation within UW system Other duties as assigned. Required Education and Experience The ability to multitask with a high level of accuracy and efficiency. Professional demeanor and the ability to thrive in a fast-paced environment. Strong, effective, oral, and written communication skills. Must be able to work independently and/or with a team. Must have strong analytical, mathematical, and judgmental skills to complete assigned tasks with a high level of accuracy. Strong organizational skills and exceptional attention to detail. Must be technically savvy with strong, but basic Office and Internet skills. Demonstrates traits consistent with the company culture - drive and perseverance in accomplishing goals; sense of responsibility and integrity; effectiveness as a team member; adaptability to new projects; planning and organizational skills; resourcefulness; energy and motivation to accept and complete tasks and enthusiasm for the business and their work Committed and willing to work the number of hours per day required to accomplish daily tasks Understanding of Microsoft office Suite Supervisory Responsibility This position does not have any supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Position Type/Expected Hours of Work While the normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., variable shifts-such as four 10-hour workdays-may be required based on operational needs. Occasional evening and weekend work may be required as job duties demand. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.