Remote support specialist jobs in Texas

Remote, but must come to Houston office for meetings. No one more than 100 miles of Houston will be considered. The Help Desk Admin is an IT professional responsible for assisting users with computer hardware and software issues. This role involves responding to user inquiries, managing multiple queues, and assessing problems with IT equipment and applications. The ideal candidate should possess strong technical knowledge, effective communication skills, and the ability to multitask. They must be customer-oriented and patient when dealing with challenging situations. Essential Duties/Responsibilities: • Serve as the first point of contact for all computer hardware, software, and telecommunications issues and requests. • Utilize remote capabilities to assist with troubleshooting. • Provide customer service, help desk, and technical support, including migration, MS Office, and desktop configuration. • Offer desktop site support by determining the best solutions based on customer-provided details. • Resolve issues related to installed computer software. • Troubleshoot printer connection problems. • Maintain support materials by editing, updating, and generating documents for Service Now, JIRA Knowledge Article, and IT Service Desk knowledgebase. • Administer Active Directory/Azure, including account creation, shared mailbox creation, security group creation, and file share access. • Perform password resets for various websites and applications. • Document and log incident tickets using the Service Now tracking tool. • Provide support for mobile iOS/Android phones and tablets. • Assist with VPN software connection issues. • Create Cisco ISE Vendor VPN accounts. • Manage OKTA accounts and groups. • Support Citrix DaaS/VDI on company-issued and customer-owned devices. Working Conditions: • Some overtime may be required for special projects. • Travel up to 10%. Minimum Requirements: • Possess multi-tasking skills. • Ability to work independently and as part of a team. • Ability to work under pressure while maintaining a customer service attitude. • Experience in troubleshooting hardware, software, and network connectivity issues. • Understanding of technical support practices such as ticket documentation, service level agreements, statistics, and escalation processes. • Self-motivated with attention to detail. • Ability to organize workload, set priorities, and meet deadlines. • Effective communication and interpersonal skills. • Ability to maintain confidentiality of information. • Flexibility to work rotating on-call schedules and backfill for peers when needed. • Willing to work overtime mornings, afternoons and weekends. Preferred Qualifications: • On-prem ADAC/ADUC administration knowledge. • Knowledge of Azure Entra ID, MEM, MIM, and Exchange Admin. • Experience with OKTA support and administration. • Proficiency in Microsoft O365 support. • Familiarity with Service Now and JIRA ticketing systems. • SAP support and administration knowledge. • Citrix cloud support and administration expertise. • Support for Windows and Mac operating systems. • Knowledge of iOS and Android. • Cisco ISE support and administration skills. • Mobile Iron MDM knowledge. • Understanding of Windows registry and environment variables. • Experience with Oracle ODBC data source troubleshooting and DSN entry. Additional Knowledge, Skills, and Abilities: • Multi-tasking skills. • Strong communication skills. • Ability to work under pressure. • Attention to detail. • Decision-making capabilities. • Time management skills. • Ability to identify process improvements. • Self-motivation. • Conflict resolution skills. • Ability to redirect problems to appropriate resources. • Leadership qualities. • Adaptability.

EYERIDE empowers fleets by combining live video and telematics through a cloud platform to enhance safety, resolve issues efficiently, and ensure vehicles operate securely. Serving transportation, logistics, public safety, and government sectors, our technology supports fleets of all sizes. With teams across the U.S., Poland, and Israel, we create user-friendly, reliable solutions to simplify daily operations. Our ultimate goal is to provide fleet managers with the insights needed to lead with greater confidence and reduced stress. The Opportunity Enjoy working in a startup environment? Love computers and problem-solving? Join EYERIDE! We're looking for a Tech Support Specialist to assist customers with AI cameras, in-cab monitors, live GPS tracking, and in-cab WiFi installed in their vehicles. What You'll Do Provide over-the-phone technical support for vehicle hardware and software Troubleshoot network-related issues (TCP/IP, DNS, DHCP) Guide customers through step-by-step solutions Ensure top-tier customer service and technical assistance What You Bring: Experience in tech support and troubleshooting Strong communication and problem-solving skills Passion for technology and vehicle systems Ability to work overnight shifts on occasion

RIKR Technology is a company dedicated to ensuring client success by prioritizing long-term partnerships and integration as a trusted team member. We are committed to providing reliable and responsive solutions to meet technology needs. Our goal is to simplify technology for businesses and foster trust through exceptional service and support. Role Description This is a full-time, on-site role for an IT Support Specialist, located in Plano, TX. The IT Support Specialist will handle daily IT tasks including providing technical support, troubleshooting technical issues, maintaining and supporting desktop computers, and assisting with help desk inquiries. The role also involves ensuring the efficient functioning of IT systems and collaborating with team members to resolve complex technical challenges. Qualifications Proficiency in Technical Support and Troubleshooting with a focus on resolving hardware and software issues effectively. Experience in working with and maintaining Desktop Computers and other related hardware. Strong expertise and knowledge in Information Technology systems and solutions. Proven ability to provide effective Help Desk Support, including responding to user inquiries and solving IT problems promptly. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to work effectively with a diverse team and client base. Relevant certifications such as CompTIA A+, ITIL, or equivalent are a plus.

About Us We are a fast-growing software development company serving the restaurant, hospitality, and small business retail industries. Our platform provides Point of Sale (POS) and business solutions tailored to our merchants. We are looking for L1 IT Support Specialists to deliver front-line POS support and help ensure exceptional customer experiences. Why This Role Matters As the first point of contact for technical issues, you play a critical role in keeping businesses operational. Your work directly impacts merchant uptime, support satisfaction, and the overall reliability of our POS ecosystem. A Day in the Life Answer inbound support calls and resolve issues in real time. Troubleshoot POS terminals, printers, kitchen devices, tablets, scanners, and peripherals. Diagnose network issues (IP conflicts, offline devices, router/switch connectivity). Review basic logs or SQL-based data points for troubleshooting. Document tickets clearly and completely. Collaborate with Support Specialists on escalated or complex cases. If you're someone who enjoys problem-solving, learning new systems, and helping customers succeed, this role is a strong fit. Position Overview The L1 IT Support Specialist provides technical troubleshooting for restaurant and retail POS systems. This role works closely with other Support Specialists to resolve incidents quickly and effectively. Responsibilities Technical Support & Troubleshooting Provide front-line POS support for restaurants, retail, and small business clients. Diagnose and troubleshoot hardware/software issues, including POS terminals, printers, scanners, tablets, and peripherals. Identify and resolve networking/broadband issues (LAN/WAN, device connectivity, IP configuration). Perform basic SQL-related checks and assist with database incident troubleshooting. Conduct technical research and collaborate with partners or internal teams for escalated resolution. Documentation & Collaboration Maintain and update troubleshooting documentation, SOPs, and FAQs. Log accurate, detailed ticket notes for all interactions. Report recurring issues and contribute to long-term process improvements. Work with Support Specialists to ensure timely resolution of all cases. What Success Looks Like (First 90 Days) Responds quickly and professionally to all incoming support requests. Resolves the majority of L1-level issues independently. Demonstrates accurate troubleshooting and proper escalation judgment. Maintains clean, complete, and consistent ticket documentation. Receives positive merchant feedback regarding communication and clarity. Qualification & Requirement Technical Skills 1+ years of IT experience; POS experience in the restaurant industry is a strong plus. Experience with Linux, Windows, and Android operating systems. Understanding of Active Directory environments. Basic knowledge of SQL Server/database environments. Knowledge of computer networking (IP addressing, routing basics, switches, DHCP). Experience with POS systems or payment hardware is preferred. Professional Skills Customer service, help desk, or remote support experience preferred. Strong analytical and problem-solving abilities. Ability to prioritize and manage multiple tasks in a fast-paced environment. Excellent verbal and written communication skills. Restaurant industry experience is a plus. Additional Bilingual is a plus (English + Spanish, Chinese, or Vietnamese). Must be organized, detail-oriented, and capable of working in a fast-paced environment. Why Join Us? Opportunity to grow within a rapidly expanding tech company. Work directly with real-world restaurant and retail operations. Supportive, collaborative team environment. Direct impact on customer operations and system reliability.

To apply, you must take this assessment: ******************************************************************* Reliable Technology Services is a Frisco, Texas based Managed IT Service Provider that builds enterprise class infrastructure, voice, and data networks for small and medium sized organizations. Reliable was founded in 2007 with a mission to provide superior technology solutions delivered with integrity by experts who excel at creating solutions for complex business problems, and to be a key player in the success of others. Reliable has employed a team of the best and brightest technology engineers and support staff in the DFW area. This position is a key member of Reliable Technology's Partner Success Team. The TIER 1 DESKTOP SUPPORT TECHNICIAN is responsible for performing technical service work at the client sites and remotely (from our Frisco office), identifying risk areas that the client needs to address, ensuring proper functioning of client computer systems, reporting work performed and findings to Reliable management and client point of contacts. The TIER 1 DESKTOP SUPPORT TECHNICIAN installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, servers, and network equipment. Significant interface with clients, third parties, and vendors is necessary for handling daily responsibilities. An attitude of responsibility for effective and efficient client service, respect for client, as well as company profitability is essential. Developing a keen understanding of Reliable Systems, Client environments, Service and Product Offerings, Vendor and Partner Programs and maintaining technical competency is essential to success. BENEFITS Paid Personal Time Off Paid Federal Holidays (7) Competitive Salary Professional Sporting Event Suites year round Activities + Outings (Family Atmosphere) Regular Reviews for Advancement Job Requirements TECHNOLOGY SKILLS Experience with installation, configuration, maintenance and management of the following: Active Directory Remote Access Windows Server software Distribution Microsoft & Office 365 Imaging Internet technologies: DNS, DHCP Asset Management QOS and VOIP configurations Ability to provide technical support by identifying, troubleshooting, and resolving problems with desktop systems, network, internet, and other computer technology Proficient with office equipment (computers, printers, fax, scanner) Proficient with Microsoft Office and standard user productivity tools General Requirements Work business hours 8 am - 5 pm; After-Hours as required to meet client needs Participate in On-Call (After-Hours) rotation Schedule flexibility to accommodate client needs Willingness work extended hours, nights and weekends Must be detail oriented and accurate Must have strong interpersonal and documentation skills Ability to interface effectively with others to foster a cooperative, team-based approach to problem resolution and/or project-based work is required Must have a keen sense of awareness for others needs and communication styles Ability to have fun in a fast-paced environment Strong ability to analyze data and make intelligent decisions Ability to identify when senior/management level assistance is needed Excellent communication skills, both written and verbal Excellent organizational skills and ability to adapt easily Ability to prioritize, multi-task, work around deadlines and adapt easily Must be able to work effectively and contribute value with limited direction Valid state-issued driver's license and functional vehicle Willingness to travel in and around the DFW area General Responsibilities CUSTOMER CARE Quality customer service is a top priority. Respect for the customers, employees and all other stakeholders, coupled with professional and ethical behavior at all times is a requirement Proven experience showcasing accuracy, analytical abilities, ethics, and values Ability to provide product and service information, and suggest products or solutions for sales Ability to successfully balance the needs of the customer and the needs of Reliable Build relationships with customers to establish and maintain trust, credibility, and respect Ability to remain professional, confident, courteous and patient at all times TEAMWORK Build relationships with coworkers, including members of other departments, to get results Build relationships with customers as though Reliable were a member of the customer's internal technology team Offer ideas for process improvement and maintain procedural documentation Engage in excellent communication, documentation and record keeping KNOWLEDGE & LEARNING Regular desire to take on new challenges with the goal of expanding your individual knowledge, skills, and abilities Engage in training and educating other team members to facilitate growth and learning for all team members Actively seek out methods for expanding your knowledge and skills beyond company provided or company mandated learning initiatives Actively seek out information on best practices and recommend new processes to improve efficiency DAILY TASKS Interact in a professional and courteous manner with Clients by Phone and In Person Promptly respond to client service requests and internal needs Evaluate and Prioritize Service Tickets with the help of service coordinator Attend daily huddles Complete service events and document resolution of Service Tickets Coordinate service events with network service staff, keep service coordinator informed Adhere to scheduled service events, keep calendar up to date & maintain communication with team Notify coordinator of emergency service visits if not immediately serviceable Maintain client information in Service Portal Ensure Service Ticket reporting; ensure & verify completion of service events Research, identify and configure equipment purchases for client and internal requirements Report client service or equipment needs to service coordinator or manager Complete timesheet record of work performed & expenses on a daily basis Ensure client service requirements are understood and accomplished, get timely help if needed Perform onsite and remote client service as assigned Report to assignments on time at the scheduled time Maintain accurate individual calendar, along with service coordinator scheduling Communicate with service coordinator and/or manager for scheduling and service requirements Ensure accurate and thorough documentation and reporting of Service Orders Ensure accurate client documentation in Service Portal Escalate complicated service matters immediately to senior engineer or service manager Escalate client satisfaction concerns Ensure an understanding of job objectives and billable vs. non-billable work, seek guidance from Service Coordinator or Manager as needed PERIODIC TASKS Attend weekly service meetings Assist with physical inventory and location tracking for internal assets, equipment and software Ensure responsible handling and organizing of service parts and equipment stock Notify service coordinator of any parts or equipment delivered or used for client purposes Correct or notify if documentation in client portal is inaccurate Perform research and stay current with new products and technologies Attain education and/or certifications as deemed appropriate for job requirements Participate in training events and webinars for service and product technologies Maintain knowledge of computer hardware, circuit boards, processors, chips and electronic equipment and necessary configuration requirements REPORTING STRUCTURE This position reports to the Network Services Manager and Service Coordinator. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. HR matters will be handled by the Accounting Manager in coordination with the Network Service Manager. Tasks may be assigned and managed by other departmental managers. Coordination and communication to facilitate all client service needs is essential. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must periodically lift and/or move large, bulky and/or heavy items up to and exceeding 50 pounds and/or use a dolly to handle such items. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Job Type: Full-time Benefits: Paid time off Professional development assistance Application Question(s): Are you currently employed? What are your salary requirements? Have you ever worked for a MSP? If so, which one(s)? Experience: IT: 1 year (Required) Language: English Professionally (not casually) (Required) Ability to Commute: Frisco, TX 75034 (Preferred) Work Location: In person

Seeking a Help Desk Technician to provide Tier II IT support for end users. This role focuses on troubleshooting hardware, software, and network issues, supporting IT projects, and ensuring smooth technology operations for employees and contractors. Key Responsibilities Technical Support Troubleshoot and resolve hardware, software, and network issues Provide Tier II support for escalated issues from Tier I technicians Diagnose and fix performance issues on user systems Remove malware, spyware, and viruses Resolve basic network connectivity problems Systems & Devices Install, configure, and troubleshoot: PCs and laptops Multifunction printers Tablets and smartphones Windows operating systems and applications Service Desk & IT Operations Monitor and resolve escalated Service Desk tickets Work with vendors and outside consultants Maintain IT inventory Support system migrations through testing and deployment User Support Assist with user onboarding and offboarding Set up new user equipment Manage equipment returns Provide user training on technology best practices and security Support employees, contractors, and staff with day-to-day IT needs Security & Compliance Follow cybersecurity standards, ethical practices, and company policies Additional Duties Travel to remote sites for onsite support as needed Participate in on-call or standby rotation Assist with special projects as assigned Minimum Qualifications Bachelor's degree OR 4 years of relevant IT experience Valid Driver's License Strong communication and collaboration skills Relevant IT certifications (or willingness to obtain as directed) Onsite & Travel Requirements Must be able to travel to remote locations to provide onsite IT support Hybrid schedule with 3 days onsite per week

San Antonio, TX *Secret Clearance Required We are looking for an entry level Help Desk Specialist to support one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete. Job Responsibilities • Performs a variety of basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. • Collects screenshots and other data for use in troubleshooting, then acts as a liaison between the client and program developers. • Performs initial problem analysis and triages problem to technical staff when appropriate. • Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. • Responsible for knowing when to escalate an incident, resolves basic questions to problems associated with account administration, system navigation/functionality, access and FAQs. • Assists with compiling and regularly maintaining a log of Frequently Asked Questions (FAQ) originating with all categories of users. Assists with providing and managing official answers to all FAQs and distributing same to all interested stakeholders. • Contributes to the preparation of procedure manuals and documentation for help desk use. • Makes recommendations for improvements to help desk and assists with creating reports based on information provided from user surveys and trend analyses. Minimum Qualifications HS Diploma Active Secret Clearance Relevant Work Experience: 0-2 years of customer service experience. 1-3 years as a Customer Service Representative or Help Desk operator preferred. Other Job Specific Skills • Knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential. • Must have strong interpersonal and communications skills. • Must be confident in ability to control phone conversations and guide customers. • Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues. • Well-developed presentation, telephone and writing skills. • Ability to work in a team-oriented environment. • Ability to learn new computer applications and to continually learn changes to those computer applications. • Ability to multi-task. • Must be flexible and dependable. • Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred. • Prior military experience or knowledge is helpful but not required. • Knowledge of ITIL framework and processes preferred.

Greetings, My name is Satender, and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries. Akkodis is seeking Help Desk Support for a Plano, TX - Hybrid location. Title: Helpdesk Support Location: Plano, TX - Hybrid 3 days onsite a week Duration: 12 months Pay Rate: $22-$24/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.) JOB DESCRIPTION - Our client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users. Responsibilities: • Provide application support through remote access tools to resolve internal end user issues • Monitor and respond quickly and effectively to calls or chats received to the client Service Desk • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware • Remotely access and support end user machines to achieve first call resolution • Utilize Service Now as the ticketing tool to track and escalate tickets for end users • Assist with onboarding of new Agents by training and allow others to shadow • Perform other tasks as needed by the Service Desk Managers Basic Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience Preferred Qualifications: Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification 2+ years of remote help desk support experience Training will consist of two weeks working 8-5 M-F including shared classroom-type of instruction followed by several weeks of job-based shadowing. Once onboarded, the available shift times are not set yet but will be morning start times, afternoon start times and nights. Each shift is 9 hours long with 1 hour unpaid lunch. The days off are not set yet but there will be at least one working day during the weekend (Saturday or Sunday). Shift schedules will be set due to the call volume and needs of client. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Now Hiring | Hybrid - Dallas, TX | 6-Month Contract (with possible extension) Duration: 6 months + possible extension Candidate Eligibility: USC & GC candidates only Job Summary We're seeking an experienced Blue Yonder WMS Support Consultant to provide L2/L3 production support for a major food & beverage organization. This hybrid role requires availability for critical onsite visits, including travel to delivery centers and warehouse locations as needed. Ideal for professionals who excel in fast-paced, SLA-driven environments. Must-Have Skills Strong, hands-on experience with Blue Yonder WMS (Discrete preferred) Proven background in production support with strict SLA adherence Ability to manage P1/P2 high-severity incidents, including after-hours support Exceptional communication skills and ability to lead technical conversations Flexibility for emergency onsite travel Key Responsibilities Deliver L2/L3 production support for Blue Yonder WMS Handle P1/P2 incidents and meet SLA expectations: P1/P2: 15-minute response | 2-hour resolution P3: 15-minute response | 8-hour resolution Act as the primary point of contact for technical incident resolution Troubleshoot application issues and coordinate with cross-functional teams Support critical warehouse operations with onsite visits as required Lead discussions with client teams to drive issue resolution 📩 Interested? Apply now or DM us to explore this opportunity! You can share profiles at ******************** OR Call us on *****************

Title: Network Administrator III (WAN) Type: Full-time Shift: Swing Salary Range: $100,000 - $105,000 per year Minimum Requirements: Active TS/SCI clearance, IAT-II, and CCNA. About DLS Engineering. DLS is an engineering firm with 30 years of Federal Government contracting experience. Our small business efficiencies coupled with a commitment to excellence allow us to provide reliable solutions with integrity for our nation's most critical defense and national security priorities. Position overview: DLS Engineering is seeking a Network Administrator III (WAN) professional for a full-time position in support of the Air Force Intranet Control (AFINC) program at Joint Base San Antonio in San Antonio, TX. This is an on-site position. As part of AFINC, the mission of the 26th Network Operations Squadron (26 NOS) is to provide mission assurance to the warfighter through the operation, management, and defense of the Department of Defense Information Network (DODIN). In the execution of its mission, the 26 NOS maintains network infrastructure, to include routers, switches, proxies, firewalls, servers, workstations, printers, Storage Area Networks (SAN) and test labs, to provide maneuverability and defense of both classified and unclassified networks. A day in the life: - Analyze and simulate network traffic to aid in problem resolution or to test updated configurations in virtual or physical lab environments. - Monitor system utilization and circuit bandwidth then report anomalies to Government team leads. - Develop, execute, modify or remove scripts to assist in automation of tasks, as possible. - Review and document all workload activities per incident or change request to eliminate re-work or for auditing/investigation purposes. When I read the below it sounds like me: - 7+ years' experience with: installing, configuring, troubleshooting, upgrading, patching, and hardening routers, serial consoles, load balancers, and switches. - Deep level of understanding/experience with enterprise level network architectures/configurations is required and Software Defined Networking (SDN) is desired. - IAT-II certification (required) - CCNA certification (required) - Active TS/SCI clearance (required) Other information: - We offer a competitive salary and a 401k program with company match. - We offer a comprehensive benefits package including health, vision, dental, life, and disability insurance. - We offer a generous paid time off package - If accommodation is needed with the application and / or the interview process for applicants with disabilities, please contact Human Resources at ************. - DLS is an E-Verify company. - DLS is an equal employment opportunity employer. Qualified applicants will receive consideration without regard to age, race, religion, sex (pregnancy, sexual orientation, gender identity), national origin, or disability. We encourage all qualified applicants to apply. If you believe you have been discriminated against, please contact Barbara Ellison. You also have the right to file a charge of discrimination with the equal employment opportunity commission. - Must be able pass a government background check, which will be completed before employment. - The pay range for this role is: 100,000 - 105,000 USD per year.

The Desktop Support Technician I provides front-line technical support to end users across the firm. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations. Key Responsibilities: Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues. Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.). Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals. Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed. Maintain accurate documentation of troubleshooting steps, resolutions, and inventory. Support day-to-day ticket intake, prioritization, and follow-up through the IT support system. Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime. Provide friendly, patient, and professional customer service to staff across all levels of the firm. Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities. Qualifications: 1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus). Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools. Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms. Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.). Excellent communication, problem-solving, and customer service skills. Organized, reliable, and able to work in a fast-paced environment with multiple priorities. Willingness to learn, grow, and take on new tasks with guidance from senior team members. Core Competencies: Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred. Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills. Customer Service: Approaches every interaction with patience, clarity, and a positive attitude. Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations. Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly. Adaptability: Flexible and steady when shifting between tasks, offices, and user needs. Job Type: Direct Hire. This will be a fully onsite position Monday - Friday in the Houston, TX office. There will be occasional travel to Austin and Dallas, TX. #TECHIND

We are looking for a tech-savvy problem solver for an Application Support Analyst role to assist in maintaining and configuring mission-critical systems that power our operations. The Application Support Analyst is responsible for providing technical support, configuration and maintenance for business applications, ensuring optimal performance and user satisfaction. This role involves troubleshooting issues, writing reports, coordinating with different departments, and delivering high-quality support to end-users in a fast-paced environment. Duties and Responsibilities: Application Support: Monitor, configure, troubleshoot, and resolve issues related to enterprise applications, ensuring end user support and efficient system performance. Incident Management: Respond to and resolve end users' requests in a timely manner, escalating complex issues to senior technical teams when necessary. User Assistance: Provide guidance, configuration and training to end-users on application functionality, ensuring effective use of systems. System Maintenance: Perform regular maintenance tasks, including software updates and configuration changes to ensure system reliability. Data Integrity and Visualizations: Create reports and leverage data visualizations tools. Assist in application configurations to promote data integrity through data entry. Provide data Integration into industry specific applications from Acquisitions. Documentation: Create and maintain detailed documentation related to business processes, issue resolutions, and system configurations. Collaboration: Work closely with infrastructure team, end-users and application vendors to identify and implement application improvements. Root Cause Analysis: Investigate recurring issues to identify root causes and recommend long-term solutions to prevent future occurrences. Monitoring and Reporting: Utilize monitoring tools to track application performance and generate reports for stakeholders. Compliance: Ensure applications adhere to organizational security policies and audit requirements. Knowledge, Skills, and Abilities Bachelor's/University degree or equivalent experience in the oil and gas industry preferred 1+ years of hands-on SQL experience preferred Strong SQL skills - SQL queries, stored procedures, views, and SQL Agent Jobs Data Visualization Tools - Report Writing: Power BI, Spotfire, SSRS Application support expertise - Proficiency in troubleshooting software applications and understanding of IT Systems (e.g., Windows or cloud-based environments), vendor management and root cause analysis Industry specific software - Preferred knowledge of Aries, Wellview/Siteview, Prodview, TabFusion, Quorum, Conduit, CygNet, Petra, ArcGIS Technical knowledge - Relational Databases, ETL Processes, SSIS, API, XML Coding - Some experience in writing and interpreting scripts, PowerShell, Python Business process mindset - translate operational needs into technical solutions Teamwork - Ability to work in a team environment and learn new skills quickly with little supervision Personal skills - Communication, self-study and a desire to your grow knowledge base and a career Equal Opportunity Employer Prospective employees will receive consideration without discrimination because of race, color, religion, marital status, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or genetic information.

IT Support Analyst - (Part-Time) Fort Worth, TX Peak Utility Services Group is an integrated group of engineering and construction companies serving the Electric, Natural Gas and Telecommunications industry. We provide a full suite of engineering, construction, operations, and maintenance services including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through five operating subsidiaries: Track Utilities, SiteWise, Kelly Cable, Riley Brothers and Superior Pipeline Services. Our Core Values: TRAITS Trust, Respect, Accountability, Integrity, Teamwork, and Safety. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Desktop and printer issues. Outlook issues. Mobile device issues - tablets/smartphones/other technology. Information Technology (IT) Helpdesk - Lansweeper. Voice over Internet Protocol (VOIP). Badging to enter and exit building. Comcast and Century Link requests and issues. Document policies and procedures. Keep our IT information current - exchange, active directory, and similar. Onboarding and exit processes - setting up and wiping computers. Manage and support Smartphone Apps. Microsoft licensing. Special IT projects assigned by Controller. Roles and Responsibilities: Provide Tier 1-2 technical support for employees via phone, email, chat, and ticketing system. Troubleshoot and resolve hardware and software issues on laptops and mobile devices. Perform password resets and account management across multiple systems. Assist with device setup, configuration, and deployment. Support Microsoft 365 applications and basic administration tasks. Document issues and resolutions in the ticketing system. Collaborate with IT lead on projects and infrastructure improvements. Requirements Must work on-site at our Saginaw, TX office (travel to other DFW offices may be required). Reliable transportation and a valid driver's license with a good driving record. Ability to work under 30 hours per week. At least 1 year of IT experience or currently enrolled in an IT-related degree program. Basic knowledge of Windows operating systems, mobile operating systems such as Android and iOS, networking, and troubleshooting. Strong communication and problem-solving skills. Preferred Qualifications Familiarity with Microsoft 365, Intune, and other Azure products and services. Experience with ticketing systems. Exposure to networking concepts and device setup. Certifications such as CompTIA A+, Network+, ITIL, or similar are preferred but not required. Notes: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Help Desk Technician paying $60,000 annually. Responsibilities: Provide daily help desk and desktop support for warehouse and office employees. Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician. Support and maintain a broad range of hardware, including: Dell PCs/workstations, monitors, and full workstation setups Zebra printers, label printers, and weight scales Copiers and general office equipment Warehouse shipping station equipment (small-factor Dell machines, scan guns, scales, label and invoice printers) Provide support for the Koerber Warehouse Management System (formerly Infosis). Manage Office 365 user administration and Dialpad phone number setup. Perform basic Active Directory tasks, including user creation, disabling accounts, and GPO group modifications. Install and support software such as CrowdStrike and N-able for remote access and device management. Manage account terminations and access disablement for departing employees. Use UPS/Canvas Ship systems for warehouse and user support needs. Provide light networking support, including simple router fixes, access point installation, and switch/camera troubleshooting. Support approximately 25 total workstations across administrative and warehouse environments. Team & Collaboration: Reports to the Director of IT Infrastructure (based in Kansas City, MO). Collaborates closely with a Senior Help Desk Technician (Maryland) and Systems Engineer. Functions as the primary IT resource in Texas, working within a small but highly collaborative multi-location IT team. Requirements: 2-3 years of IT support or help desk experience. Strong knowledge of PC hardware, Windows environments, and common troubleshooting workflows. Ability to learn proprietary systems quickly; warehouse systems experience is a plus. Comfortable working independently as the only on-site IT support presence. Ability to travel occasionally to other warehouse locations if needed. AimHire is an Equal Opportunity/Affirmative Action Employer.

Job Title: Level 1 Desktop Support Technician Job Type: Full-Time Experience Level: Entry to Junior (1 -2 years) We are seeking a reliable and customer-focused Level 1 Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent). Key Responsibilities Provide Level 1 technical support for hardware, software, and peripheral issues Troubleshoot issues related to Windows and/or mac OS systems Support users with login issues, password resets, and basic account access Install, configure, and maintain desktops, laptops, printers, and mobile devices Escalate unresolved issues to Level 2 support teams as needed Document incidents, requests, and resolutions in a ticketing system Assist with new hire onboarding and equipment setup Follow IT policies, procedures, and security best practices Deliver professional and courteous support to all end users Required Qualifications CompTIA A+ certification (required) (Network+ or Security+ is a plus) Basic knowledge of: Windows 10/11 (mac OS exposure a plus) Microsoft 365 (Outlook, Teams, OneDrive) Hardware troubleshooting (desktops, laptops, peripherals) Strong verbal and written communication skills Ability to work onsite in Brookshire, TX Willingness to learn and grow in an IT support environment Preferred Qualifications Previous experience in a Help Desk or Desktop Support role Familiarity with: Active Directory (user accounts, password resets) Ticketing systems (ServiceNow, Jira, Zendesk, etc.) Remote support tools Customer service or technical support background Work Environment Onsite support in an office or warehouse environment May require walking, lifting IT equipment (up to ~25 lbs) Standard business hours; occasional after-hours support may be required Compensation & Benefits Competitive hourly rate or salary (based on experience) Benefits package may include health insurance, PTO, and paid holidays Opportunity for training, certification growth, and career advancement

Looking for a Desktop Support Technician I to provide front-line technical support to end users across a well established, growing firm in Greenway Plaza. This role focuses on conference room A/V preparation and troubleshooting, Level I support for desktop systems, and hands-on assistance with office and user desk moves. Prior L1 desktop support experience is highly preferred. The technician will work closely with the IT and Office Systems teams to maintain consistent service, resolve user issues, and support operational needs across all office locations. Key Responsibilities Provide Level I technical support for hardware, software, printers, user accounts, and general workstation issues. Set up, configure, and test A/V systems and conference room technology for meetings, presentations, and virtual collaboration (Zoom, Teams, etc.). Assist with office and user desk moves, including workstation setup, docking stations, monitors, cabling, and peripherals. Troubleshoot and escalate more complex issues to the Desktop Systems Specialist or IT leadership as needed. Maintain accurate documentation of troubleshooting steps, resolutions, and inventory. Support day-to-day ticket intake, prioritization, and follow-up through the IT support system. Conduct routine checks on conference rooms, printers, and communal technology to ensure readiness and uptime. Provide friendly, patient, and professional customer service to staff across all levels of the firm. Collaborate with IT and Office Systems staff on special projects, technology rollouts, and scheduled maintenance activities. Qualifications 1-2 years of experience in a Level I helpdesk or desktop support role (law firm or professional services environment a plus). Strong understanding of Windows OS, Microsoft 365, desktop hardware, and common troubleshooting tools. Experience with or exposure to A/V systems, conference room technology, and virtual meeting platforms. Ability to lift, move, and set up IT equipment (monitors, docking stations, small printers, etc.). Excellent communication, problem-solving, and customer service skills. Organized, reliable, and able to work in a fast-paced environment with multiple priorities. Willingness to learn, grow, and take on new tasks with guidance from senior team members. Core Competencies Certifications: Entry-level certifications such as CompTIA A+, Network+, or similar experience preferred. Technical Aptitude: Solid foundational understanding of desktop systems and eagerness to build new skills. Customer Service: Approaches every interaction with patience, clarity, and a positive attitude. Teamwork: Works well with IT, Office Systems, and firm leadership to support users and office operations. Reliability: Follows through on tasks, manages time well, and ensures issues are resolved promptly. Adaptability: Flexible and steady when shifting between tasks, offices, and user needs.

Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software. Travel is required using one's personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure. Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. Associate's degree in computer science required Bachelors preferred and A+ certification required. Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook. Strong communication (both verbal and written), problem solving, and decision-making skills. Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks

**Applicants must be able to work onsite in Plano, TX 75075** Information Technology Technician 2-year Contract 40-Hours Per Week Pay Range: $18-$20/hr Required Skills & Experience • 1+ years of IT Support experience in a professional environment • Experience troubleshooting software, hardware and other desktop issues Job Description An employer is looking for a Desktop Support Technician to support one of Insight Global's largest enterprise sites in Plano, Texas. This person will be doing standard technical support ranging from troubleshooting Microsoft related issues, general user access issues, network connectivity, hardware swaps, PC setup, and other IT support responsibilities. Candidates must have strong communication, high sense of urgency, and excellent customer service experience. They also must feel confident working in an environment without a lot of training or guidance - this isn't always with a team. Must have experience with repairing and/or working with computer hardware and troubleshooting some software. This role supports hardware and software break/fix and some IMACD work both in the service center and field including traveling to sites near by. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)