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  • Treasury Solutions Support Specialist

    Renasant Bank 4.3company rating

    Remote support specialist job in Birmingham, AL

    Job ID 2026-14997 The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database Ensure that all relevant parties are updated frequently through the core system or CRM Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource Ensure any follow-up needed is provide timely Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided Display patience and empathy in handling tough cases and/or difficult clients Gather and document client feedback for sharing with the Product and Sales teams Engage in continuous self-performance evaluation and self-training projects Stay current and knowledgeable on all Treasury Solutions products and services Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX Flexibility with work schedule, including possible nights and weekends Adhere to regulatory guidelines for customer authentication and product disclosures Maintain confidentiality and security of customer information according to regulatory guidelines and company policies Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances Perform other related duties as assigned Qualifications A high school diploma or equivalent; Bachelor's degree is preferred At least three years' banking experience with at least 1 year in a client facing role A proven track record of understanding the client needs and delivering exceptional client service consistently Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders. Excellent customer service skills Strong analytical and problem solving skills Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box" PC Proficiency with various systems and software, including but not limited to Microsoft Office products Must be able to: Work and collaborate with others as a team at all levels Multitask effectively Organize and prioritize tasks to achieve goals Perform role with minimal supervision Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges Ability to understand and apply policies and procedures of federal/state regulations Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
    $30k-36k yearly est. 3d ago
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  • Tier II Support Technician

    Lyons HR 3.9company rating

    Remote support specialist job in Birmingham, AL

    The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service. Core Responsibilities * This position may be required to provide on-site services. Advanced Troubleshooting Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve. Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems. Server Administration Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V). Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services. Implementing server security measures such as firewall configurations, group policies, and access controls. Network Infrastructure Management Configuring and troubleshooting network switches, routers, and firewalls. Implementing VLANs, port forwarding, NAT, and other network configurations. Monitoring network performance and optimizing network resources for efficiency and reliability. Cloud Services Administration Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions. Implementing cloud security measures such as IAM policies, encryption, and access controls. Data Backup and Disaster Recovery Designing and implementing backup strategies for client data, applications, and systems. Performing regular backups and verifying data integrity. Planning and executing disaster recovery procedures in the event of data loss or system failure. Advanced Security Management Conducting security assessments and audits to identify vulnerabilities and risks. Implementing security patches, updates, and configurations to mitigate security threats. Responding to security incidents, performing forensic analysis, and coordinating incident response efforts. Advanced Endpoint Management Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response). Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting. Application Support Providing advanced support for business-critical applications and software platforms. Troubleshooting application performance issues, database errors, and integration problems. Collaborating with software vendors or developers to resolve complex application issues. Documentation and Knowledge Management Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues. Contributing to the development and maintenance of the MSP's knowledge base and internal documentation. Mentoring and Training Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities. Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices. Ticket Management Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation. Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base. Desired Skills and Qualifications Prolific understanding of IT principles and an ability to troubleshoot most technical issues. Extensive experience with various operating systems, office software, and network configurations. Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions. Strong organizational skills and the ability to multitask effectively. A customer-focused attitude, with patience and empathy for user concerns. A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment. Ticket KPI's 10-13 Tickets closed per day. 100%+ Kill Rate As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.
    $50k-74k yearly est. Auto-Apply 60d+ ago
  • Technical Quote Specialist

    Ta Resources LLC

    Remote support specialist job in Birmingham, AL

    Job Description At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique, we match them with the talent they need to continue to grow. We are currently searching for a Technical Quote Specialist for our client located in Birmingham, AL. Our client's new division based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. They offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Their Mission is to be the Plant and Industrial supplier who is easiest to do business with. They will make it easier to engineer, specify, and order components for plants. They will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, they will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure they are their first-choice supplier for both new construction and future upgrades. The Technical Quote Specialist is responsible for preparing accurate and timely quotations for complex technical products or services. This role bridges the gap between sales, engineering, and operations by interpreting customer requirements, analyzing technical specifications, and ensuring that quotes align with company capabilities and pricing strategies. Review and interpret customer RFQs (Requests for Quotation), technical drawings, and specifications to determine appropriate product configurations and pricing. Collaborate with engineering, product management, procurement, and production teams as needed to gather necessary information for accurate quoting. Complete material takeoffs of available products, and work with our India takeoff team to gather the required information to complete formal quotations. Communicate with customers, manufacturers' representatives, and MPIs direct sales team to clarify requirements and provide technical support as needed. Communicate with third party vendors including by not limited to actuation providers, third party coaters, to gather costs and lead-times required to complete quotations. Generate formal quotations and proposals using internal systems and tools. Ensure quotes are aligned with pricing strategies, profit margins, and delivery timelines. Maintain and update quote tracking systems and databases. Assist in continuous improvement of quoting processes and tools. Act as a consultative and solutions focused resource for customers, manufacturers' representatives, and direct sales team. Qualifications Associate or Bachelor's degree in Engineering, Business, or a related field (or equivalent experience). 2+ years of experience in a technical quoting, estimating, or sales support role. Strong understanding of technical drawings, specifications, and manufacturing processes. Proficiency in ERP/CRM systems and Microsoft Office Suite. Excellent analytical, organizational, and communication skills. Strong attention to detail and ability to manage multiple priorities and meet tight deadlines. Customer-focused mindset with a proactive approach to problem solving. Experience in industry-specific software or tools, e.g., AutoCAD, SolidWorks, Microsoft D365. Background in the waterworks or industrial industry, specifically related to water control gates. Experience participating in continuous improvement projects, focused on identifying bottlenecks, and working independently or as a team to develop tools and processes to drive efficiencies. Benefits: 401(k) Dental insurance Health insurance Vision insurance Work Location: In person
    $57k-88k yearly est. 29d ago
  • Help Desk Technician

    Xerox 4.3company rating

    Remote support specialist job in Birmingham, AL

    About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. We are seeking a proactive and technically skilled Help Desk Support Technician that will be responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. Responsibilities Image and deploy laptops and other endpoint devices Provide desktop support, diagnosing and resolving hardware/software problems Maintain and install IT equipment to ensure operational efficiency Troubleshoot issues to minimize downtime and improve system reliability Collaborate with IT peers to foster a productive and supportive work environment Escalate and advocate for resolution of complex cases with internal stakeholders Qualifications High school diploma and 1+ year of related experience
    $33k-44k yearly est. Auto-Apply 60d+ ago
  • Client Analyst

    Hyperiongrp

    Remote support specialist job in Birmingham, AL

    Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Title: Client Analyst Department: Natural Resources Location: Hybrid in Birmingham, AL Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden. Howden U.S. Natural Resources is a specialty platform focused on retail brokerage services for the energy and infrastructure industries in the United States. Birmingham and Houston are the servicing offices for our Natural Resources platform. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed headhunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? As a Client Analyst in our National Resources division, you will be responsible for assisting the Client Manager in delivering exceptional service to our U.S.-based clients. You will be working closely with the internal service team to help manage a portfolio of energy focused accounts. What will you be doing? • Administrative Functions o Attend system training and liaison between tech support and the servicing team, as needed o Assist producers in entering new business prospects in Salesforce o Assist account management and marketing team in completing marketing applications o Backup designee for online quoting o Assist with updating Excel documents including client policy schedules, premium schedules, etc. o Special project support, as needed o Processing certificates of insurance and Auto ID cards o Preparing policy documentation for delivery to the client o Manage market contact information o Assist in preparation of marketing materials • Documentation & Compliance o Maintain complete and accurate client files within the agency management system (e.g., EPIC, AMS360) o Take ownership of data integrity and enrichment through daily client engagement What are we looking for? • Experience: o Minimum 2+ years of experience in commercial lines insurance, preferably within a brokerage environment • Licensing: o Active Property & Casualty insurance license (U.S. state-specific, can be obtained within first 90 days of employment) • Skills: o Exceptional customer service and communication skills, promoting a collaborative and positive work environment o Self-motivated, action-oriented, strong organizational skills o Strong attention to detail and priority management o Proficiency with agency management systems and Microsoft Office applications (Word, Excel, PowerPoint and Outlook) What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent
    $42k-68k yearly est. Auto-Apply 8d ago
  • Client Analyst

    Howden 4.0company rating

    Remote support specialist job in Birmingham, AL

    Title: Client Analyst Department: Natural Resources Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden. Howden U.S. Natural Resources is a specialty platform focused on retail brokerage services for the energy and infrastructure industries in the United States. Birmingham and Houston are the servicing offices for our Natural Resources platform. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed headhunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? As a Client Analyst in our National Resources division, you will be responsible for assisting the Client Manager in delivering exceptional service to our U.S.-based clients. You will be working closely with the internal service team to help manage a portfolio of energy focused accounts. What will you be doing? • Administrative Functions o Attend system training and liaison between tech support and the servicing team, as needed o Assist producers in entering new business prospects in Salesforce o Assist account management and marketing team in completing marketing applications o Backup designee for online quoting o Assist with updating Excel documents including client policy schedules, premium schedules, etc. o Special project support, as needed o Processing certificates of insurance and Auto ID cards o Preparing policy documentation for delivery to the client o Manage market contact information o Assist in preparation of marketing materials • Documentation & Compliance o Maintain complete and accurate client files within the agency management system (e.g., EPIC, AMS360) o Take ownership of data integrity and enrichment through daily client engagement What are we looking for? • Experience: o Minimum 2+ years of experience in commercial lines insurance, preferably within a brokerage environment • Licensing: o Active Property & Casualty insurance license (U.S. state-specific, can be obtained within first 90 days of employment) • Skills: o Exceptional customer service and communication skills, promoting a collaborative and positive work environment o Self-motivated, action-oriented, strong organizational skills o Strong attention to detail and priority management o Proficiency with agency management systems and Microsoft Office applications (Word, Excel, PowerPoint and Outlook) What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives. Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
    $49k-71k yearly est. Auto-Apply 5d ago
  • Deskside Support

    Artech Information System 4.8company rating

    Remote support specialist job in Birmingham, AL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location:Birmingham, AL Duration: 1 year (with possible extension) Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · Addition there is a need for some current MAC OS support including OS troubleshooting, imaging, and builds · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact shubham ************
    $42k-54k yearly est. 3d ago
  • Corporate Accounts Pricing Support Analyst

    Genpt

    Remote support specialist job in Birmingham, AL

    Under limited supervision, the analyst is responsible for advanced pricing research and analysis and provides pricing recommendations to maximize revenue and profit for Motion's products and services. Manages and updates pricing databases to track current and historical pricing of the company's products. Develops pricing strategies to meet customers' needs while providing a profit for the organization. Determines core business costs of service in support of pricing development. Designs, implements and maintains pricing infrastructures. Provides reporting and documentation of pricing structures and serves as the point-of-contact for pricing inquiries from AVP, Corporate Account Mangers, Compliance Mangers, and branches related to Corporate Accounts. Suggests variation in prices. Responsible for undertaking activities associated with improving market access and profitability for a range of Motion's products and services. JOB DUTIES: • Manages existing pricing structures for various types/sizes of accounts. Communicates with supported areas and personnel to get approval to load pricing for each account over a defined maximum per year in annual usage. • Uses pricing tools to work with the Corporate Account Support teams to load each of these customers' pricing matrices. • Works with management to review/implement pricing programs. • Summarizes information and develops complex reports. Evaluates effectiveness of pricing strategies and modifies pricing structures as needed. • Communicates a pricing and margin plan to all supported areas as determined by management. • Provides supported areas a list of line items where the recommended pricing structure was not followed, investigates/recommends changes to pricing algorithms to increase compliance. • Evaluates usage for accounts, establishes pricing files and adjusts item pricing as needed. • Keeps track of all expiration dates for all special pricing programs. • Obtains and manages dates and amount of all supplier price increases. • Evaluates customer impact and updates pricing structure as needed. • Performs other duties as assigned. • Analyzes customer usage and historical pricing on accounts to prepare a recommended pricing structure. EDUCATION & EXPERIENCE: Typically requires a bachelor's degree and five (5) to seven (7) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Must be analytical and detailed-oriented. • Must be proficient or able to become proficient with a variety of software programs and tools, pricing analysis and other pricing methodologies including proprietary tools and methods. • Excellent excel skills required. • Excellent communication skills required. • Must be able to discretely handle sensitive and highly confidential information. • The position must have a financial analysis background and be able to develop advanced spreadsheet models, charts, graphs, and develop key performance indicators (KPI's) to track pricing effectiveness. COMPANY INFORMATION: Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $37k-66k yearly est. Auto-Apply 60d+ ago
  • Technical Support Specialist, L2 & L3

    Rezult Group 4.1company rating

    Remote support specialist job in Birmingham, AL

    Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for a Technical Support Specialist, Level 1 - Level 3, to fulfill an immediate full-time vacancy. This position is a long term contract position, not offering sponsorship, or C2C, and is a fully onsite position based in Birmingham, AL ?Summary of Position Duties This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. ? Education& Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities •?Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. •?Ability to apply excellent customer service skills •?Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. •?Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. •?Ability to follow and properly apply both Change Management processes and knowledge-based procedures •?Working knowledge of Windows based operating systems preferred •?Working knowledge of AIX or other UNIX based operating systems preferred •?Working knowledge of distributed computer networks is a plus. •?Ability to build and maintain relationships with key customers •?Ability to work nights, weekends, and holidays as a part of rotating shift •?Critical thinking/Problem solving abilities Job Responsibilities •?Day to day monitoring of the primary SCADA and ancillary systems for health and availability •?Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel •?Notification to key customers for the coordination of system outages and events that may impact other critical systems. •?Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback •?Thoroughly track and document cases to completion with the help of EMS Department personnel •?Adhere to all Electronic and Physical access policies •?Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed • The successful candidate must adhere to Separation Protocol • The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations • This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult Group and a list of additional job openings, please visit our website at ******************* .
    $39k-63k yearly est. 17d ago
  • I&C Engineer/Specialist - I&C Renewables Project Support

    Southern Company 4.5company rating

    Remote support specialist job in Birmingham, AL

    SCS Technical Shared Services (TSS) - I&C Renewables Support will be located in Birmingham, AL will be based out of Birmingham, AL. Hybrid work schedule (both in-office and telecommute); currently four (4) days in-office and one (1) day telecommute (subject to adjustment). Relocation assistance may be provided if the successful candidate does not currently live within a reasonable commute distance. This position will require some travel (day and overnight, up to 25%) and the ability to work successfully in a remote/virtual environment with access to internet service. POSITION SUMMARY The I&C Engineer/Specialist at Southern Company is pivotal in the renewable energy sector, focusing on the design, implementation, and maintenance of Supervisory Control and Data Acquisition (SCADA) and Operational Technology (OT) systems. These systems are essential for the monitoring and control of renewable energy generation facilities and remote operations centers (ROC), including battery energy storage, wind, and solar projects. This role will provide project and technical support for control, SCADA, and OT systems at existing and new facilities. POSITION QUALIFICATIONS Education: Bachelor's degree or higher in Engineering (ABET accredited), Computer Science, Information Systems, or related technical discipline Associate degree in Engineering Technology, Industrial Controls, or related technical degree Experience: Experience in one or both of the following areas is strongly preferred: Using and managing plant control and/or SCADA systems. Using and managing OT systems. Real-Time Automation Controller (RTAC) or Programmable Logic Controllers (PLC) experience preferred. Ignition SCADA integration or configuration and Human Machine Interface (HMI) experience preferred. Windows Server administration (e.g. Active Directory, Remote Desktop Services, Windows Clustering, iSCSI, DNS and DHCP) experience preferred. Microsoft SQL Server or other popular database servers, VMware or other hypervisors, and disaster recovery solutions (e.g. Acronis Cyber Protect or Quest Rapid Recovery) experience a plus. Data management techniques using industrial automation communication protocols (e.g. Modbus, OPC, DNP3) experience a plus. Inverter Based Resource (IBR) SCADA or control system experience a plus. Key Responsibilities: Development and maintenance of SCADA systems for real-time monitoring and control of renewable energy facilities and ROCs. Development of process control equipment, including Real-Time Automation Controllers (RTAC), Programmable Logic Controllers (PLC), and miscellaneous renewable generation-related instrumentation. Further the development, process implementation, and procedures of company standards for renewable control and SCADA systems. Provide project engineering and configuration for control logic and/or SCADA, including device interface, tag lists, operator graphics, and process alarm implementation. Create and maintain schematics, documentation, and diagrams as needed for existing systems, new implementations, upgrades, and changes. Serve as technical consultant supporting renewable generation facilities with I&C, SCADA, and OT related needs Assist in specification, procurement, configuration, field checkout, and commissioning of control and SCADA and control systems. Assist in developing project scope definitions, estimates, and schedules. Assist with maintaining compliance with Southern Company's cyber security standards, regulatory compliance, and NERC/CIP requirements applicable to renewable facilities. Additional Useful Knowledge, Skills, and Abilities: Structured Text programming; Python, PowerShell, other scripting languages High-level understanding of networking and firewalls, including concepts such as NATs and VLANs, and experience using tools such as Wireshark. Plant Operations/Control Room support Engineering Drawing Tools (e.g. Computer-aided drawing (CAD); AutoCAD or Microsoft Visio) Organizing and managing multiple projects simultaneously. Behavioral Attributes: Must consistently demonstrate the behavior of Our Values - Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance Safety First : Prioritize the safety and well-being of employees, customers, and communities. Intentional Inclusion : Foster a culture of belonging and value diversity within the team. Act with Integrity : Conduct business with honesty, respect, and fairness. Superior Performance : Focus on continuous improvement and exceptional service delivery. People Priority: Commit to developing yourself and those around you. Growth Mindset: Take Lessons Learned opportunities to grow skills, learn from prior efforts, and foster collaboration. Proactivity: Take personal ownership and responsibility for work. BENEFITS Competitive Pay Career Development Opportunities Excellent benefits packages which include: Medical and dental coverage Defined Pension/Cash Balance Benefit Plan Performance-sharing plan 401(k) plan with a generous company match Bonus opportunities Tuition Reimbursement ***Please submit an updated resume with your application***
    $30k-37k yearly est. Auto-Apply 7d ago
  • International Systems Specialist

    Albireo Energy

    Remote support specialist job in Hoover, AL

    Under minimal supervision, the International Controls System Specialist will support Albireo customers by providing a variety of services and skills needed for the implementation of leading-edge Smart Building Solutions worldwide. Responsibilities Provide startup assistance, troubleshooting, and repairs of complex building control systems based on project specifications. Program databases for all supported systems to meet specified sequences of operation in accordance with Albireo Energy standards and contract documents. Manage assigned work to meet professional and efficient execution of time and project execution. Provides sketches of field changes and discrepancies for engineering corrections and drawings. Train customers in control systems operations. Compiles job documentation, such as Performance Verifications Tests, Functional Performance Tests, Certificates of Completion, training Certifications, and punch lists. Conducts extensive hands-on, assisted, and self-study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines. Ability to troubleshoot, diagnose repair and/or replace control components and control systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to the BAS Control system operation. Ability to load and update software on network controllers, field controllers, computers, and servers. Completes and submits timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation. Requirements Ability to travel overseas up to 12-40 weeks per year. Vocational School four-year program graduate or an Associate's degree in electronics, mechanical systems, computer technology, air conditioning or a similar field. Degree may be offset by two years of experience in servicing electronic and or mechanical systems. Requires extensive knowledge of a variety of electronic or digital control systems. Ability to learn needed position-specific skills via classroom, online and hands-on instruction. Strong computer skills with some type of programming background. Ability to use hand tools - screwdrivers, wire strippers, etc. Ability to work with both office staff and field personnel. Ability to self-motivate and work independently. Communication and interpersonal skills as well as the ability to work with all levels of any project team. Ability to obtain a government clearance. US Citizen. Two years of BMS Controls programming experience. Albireo Energy is an Equal Opportunity Employer. Benefits Medical Insurance Dental Insurance Vision Insurance Basic Life Insurance Voluntary Life Insurance Short-Term & Long-Term Disability Paid Vacation Paid Sick Time Paid Holidays 401K with Company match
    $73k-102k yearly est. Auto-Apply 7d ago
  • Process & Systems Specialist

    Amfirst Career

    Remote support specialist job in Birmingham, AL

    Essential Functions & Responsibilities: Schedule, run and work Keystone reports periodically, learn Data Studio and how to create reports. Assist in release testing for KeyStone, troubleshooting issues as well as maintaining clean data and becoming a subject matter expert. Work with Business Intelligence to find outliers in the data. Responsible for identifying and ensuring errors are worked by the appropriate parties in a timely manner. Recommend changes to policy or procedures as needed. Map new documents to KeyStone. Provide support for online banking, test releases, and troubleshoot issues that members and employees may have. Manage tickets and work them through to a resolution. Assist in managing the Deposit Account side of Meridian Link. Will review Meridian Link release notes, troubleshoot issues, open tickets, request document changes, request mapping changes, build out new products and file maintain settings, build custom questions and workflows. Test new vendors and assist with projects. Assist in AmFirst Connect updates including uploading new documents and updating existing Wikis. Perform other job-related duties as assigned. Performance Measurements: Troubleshoot issues related to Keystone, Meridian Link, Alkami and other ancillary products we use. Assist in release testing for Keystone and Alkami and any other product testing that needs to be done. Report any issues to Process and Systems Director so they can be addressed in a timely manner. Run a schedule of reports to ensure that the data in Keystone is clean and any issues can be addressed. Keep management informed regarding key operational issues affecting the assigned application software and the business units that it supports. This includes continual review for improvements in operating efficiencies. Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Must have a strong technological background with systems used by AFFCU. Must have effective interpersonal skills to integrate with a wide range of users having different levels of computer expertise. Must be organized and have the ability to work with multiple priorities and exhibit good judgment. Must have the ability to problem solve. Critical thinking is imperative. Must have a good understanding of branch operations and member services. Physical Requirements: Light lifting required. Work Environment: Must be able to travel routinely to all branch locations.
    $73k-102k yearly est. 12d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Remote support specialist job in Homewood, AL

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $31k-41k yearly est. 60d+ ago
  • Surgical Tech I CV -Internal Contract for Experienced CVOR Tech

    Dchsystem

    Remote support specialist job in Tuscaloosa, AL

    Under the supervision of a Registered Nurse (RN), the Surgical Tech administers compassionate care by maintaining standards of nursing practice and creating positive therapeutic relationships with patients/families. Encourages team members and supports their contribution. Responsibilities Assists with the nursing care of patients in the procedural suite performing routine and delegated duties under the supervision of the RN and according to the standards of practice and policies of the hospital and the department. Demonstrates knowledge and applies principles of aseptic practice and recognizes the necessity for following established procedures and adapting to new situations as they arise. Demonstrates knowledge of instruments and equipment used in the procedural suite including specialty equipment as it applies to the specialty services being provided at DCH. Assists with scheduled and unscheduled procedures. Sets up and cleans up after each case. Provides service in a cost-effective manner. Actively participates on committees and teams. Follows safety practices and helps to maintain a safe, clean environment. Participates in the selection of new team members. Maintains continuing education by attending inservices; and attending other educational workshops as appropriate. Performs initial and annual competency per job class. DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation. Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self. Performs essential job functions in a manner that ensures the safety of patients, visitors and employees. Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees. Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures. All other duties as assigned. Qualifications High school diploma or equivalent, required and successful completion of College Anatomy and Physiology I course OR is a certified Central Sterile Processing Technician OR has completed Central Sterile Processing certification OR has completed a hospital approved Surgical Tech certificate course, required. Operating Room or equivalent experience preferred. Current American Heart Association (AHA) Basic Life Support (BLS) Provider training required. Must be able to read, write legibly, speak, and comprehend English. WORKING CONDITIONS: WORK CONTEXT Communicate with different personalities and engage in face to face discussion Dealing with unpleasant or physically aggressive personalities Must be able to deal with conflict Must be able to communicate clearly and accurately Must be able to receive delegation Must be able to work in groups Must be able to perform structured and unstructured work Must be meet time pressure and time lines Must be able to perform in exact and accurate manner Must be able to use electronic mail, telephone and texting Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions Requires wearing of common protective and safety equipment such as gloves, safety glasses, mask, gowns, etc. PHYSICAL FACTORS Very heavy work. Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Must be able to tolerate prolonged periods of standing and walking Must be able to reach reasonable distances in any direction Must be able to stand, walk, kneel, bend, sit, stoop and lift Must be able to run in an emergency Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips Must be able to perform the duties with or without reasonable accommodation Hearing and vision must be normal or corrected to within normal range Must possess stamina to work 12-hour shift Physical presence onsite is essential
    $37k-61k yearly est. Auto-Apply 24d ago
  • IT Support Analyst

    Bulter Snow

    Remote support specialist job in Birmingham, AL

    Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002
    $32k-53k yearly est. 60d+ ago
  • Technical Support Specialist 3 (Energy Management Systems)

    4P Consulting Inc.

    Remote support specialist job in Birmingham, AL

    Job DescriptionTechnical Support Specialist 3 (Energy Management Systems) is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Education& Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities • Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such ascoordinators, operating company transmission control center personnel and management in a team- oriented and sometimes stressful environment.• Ability to apply excellent customer service skills • Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. • Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. • Ability to follow and properly apply both Change Management processes and knowledge-based procedures • Working knowledge of Windows based operating systems preferred • Working knowledge of AIX or other UNIX based operating systems preferred • Working knowledge of distributed computer networks is a plus. • Ability to build and maintain relationships with key customers • Ability to work nights, weekends, and holidays as a part of rotating shift • Critical thinking/Problem solving abilities Job Responsibilities • Day to day monitoring of the primary SCADA and ancillary systems for health and availability • Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel • Notification to key customers for the coordination of system outages and events that may impact other critical systems. • Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback • Thoroughly track and document cases to completion with the help of EMS Department personnel • Adhere to all Electronic and Physical access policies • Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed • The successful candidate must adhere to Separation Protocol • The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations • This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts Thanks and Regards Sr. Talent Acquisition Specialist Pankaj Mishra ********************************* ***************
    $32k-53k yearly est. Easy Apply 3d ago
  • Technical Support Specialist

    Stratacuity

    Remote support specialist job in Birmingham, AL

    We are seeking an experienced IT support professional to serve as a single point of contact for inbound IT incidents. This role involves managing tickets, resolving Level 1 issues, and escalating incidents as needed. You will field requests via phone, email, and web form, providing remote troubleshooting and high‑quality customer service. Prior IT helpdesk experience is strongly preferred. This position is part of a 24x7x365 operations team that provides frontline diagnostics, system monitoring, and application support. You will also act as a primary communication channel between customers, support teams, and management. Education & Experience * Formal education in Computer Science, Information Technology, or a related field * OR equivalent professional experience. Knowledge, Skills & Abilities * Strong interpersonal and communication skills (written and verbal). * Ability to work effectively with coordinators, transmission control center personnel, and management in a team‑oriented, sometimes high‑pressure environment. * Excellent customer service skills. * Ability to follow Change Management processes and apply knowledge‑based procedures. * Working knowledge of Windows operating systems (preferred). * Working knowledge of AIX or other UNIX‑based systems (preferred). * Familiarity with distributed computer networks (a plus). * Ability to build and maintain strong customer relationships. * Ability to work nights, weekends, and holidays as part of a rotating shift schedule. * Strong critical thinking and problem‑solving skills. Job Responsibilities * Monitor primary and ancillary systems daily for health and availability. * Provide frontline problem resolution and coordinate repairs with department personnel and other company teams. * Notify key customers regarding system outages or events affecting critical systems. * Provide feedback to Team Leads and Supervisors on process improvements and customer experience. * Thoroughly track and document all cases through completion. * Adhere to all electronic and physical access policies. * Support daily operations of Business Continuity and Disaster Recovery systems. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Birmingham, AL, US Job Type: Date Posted: January 7, 2026 Similar Jobs * Technology Support Specialist * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I
    $32k-53k yearly est. 4d ago
  • Clinical Field Specialist

    Natera 4.9company rating

    Remote support specialist job in Birmingham, AL

    We are currently looking for a Clinical Field Specialist (CFS) to join our Women's Health sales team! The CFS will increase revenue and drive market development through direct sales to individual MFMs and OB/GYNs. Support efforts include cultivating and maintaining key relationships, and creating and supporting a strategic business plan to grow revenue quickly. Support efforts will focus on currently marketed products and new product launches. In addition the CFS will provide clinical insight and educational support/training on the technical applications of company products. This role will provide technical training in a clinical and/or surgical environment. PRIMARY RESPONSIBILITIES Increasing revenue and driving market development through direct sales to individual MFMs, Ob/Gyns and Genetic Counselors. Sales efforts include effective prospecting, cultivating and maintaining key relationships. Creating and implementing a strategic business plan to grow revenue quickly in your geography. Sales efforts will focus on currently marketed products and new product launches. Will play a critical role in the success of the organization. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS A Four-year university degree required in Bachelor of Science, Nursing or related healthcare field preferred. Minimum three years' physician sales experience in diagnostic laboratory business (preferably in a genetics laboratory). Background in medical or biological sciences (clinical diagnostics preferred). Market knowledge and experience selling to OB/GYN or MFM strongly preferred. Proven track record of success in establishing new market and new products and increasing revenue quickly. Proficient in Microsoft PowerPoint and Excel; Gmail; SalesForce.com. KNOWLEDGE, SKILLS, AND ABILITIES Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers. Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required. Will be exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to thinks strategically as well as execute tactically. Must act with a sense of urgency, with a focus on closing business. Have the ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving. Have a strong desire to work in a startup environment and must work independently with an internal drive to be successful. The total on-target earnings (OTE) package includes a competitive base salary along with uncapped quarterly commissions. Beyond OTE, the compensation also features a car allowance and Restricted Stock Units (RSUs). The compensation package listed is for 1st year OTE, which are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. On-target earnings (OTE) represent the total potential income an employee can earn by achieving 100% of their performance goals. It combines a base salary with commissions and serves as an estimated figure rather than a guaranteed amount, providing a guideline based on average performance outcomes. On-target earnings (OTE) $165,000 - $190,000 USD OUR OPPORTUNITY Nateraâ„¢ is a global leader in cell-free DNA (cf DNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit *************** Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: ********************************************************************** Please be advised that Natera will reach out to candidates with ************* email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page
    $49k-72k yearly est. Auto-Apply 33d ago
  • Technical Support Specialist

    Teksystems 4.4company rating

    Remote support specialist job in Birmingham, AL

    One of our competitive clients is looking to find a new technician to join their team. This will be an IT support role that requires keen customer service along with a strong understanding of supporting a Windows, Unix, and various other client systems. Ability to be able to learn quickly and be adaptable will be needed. Additional information is below. Qualified candidates will also need to be okay work working shifts that are days, nights, and weekends. Description Formal education in Computer Science or related IT field or equivalent experience Working knowledge of Windows based operating systems preferred Working knowledge of AIX or other UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus Skills Technical support, Customer service, Troubleshooting, Windows, Help desk support, Desktop Top Skills Details Technical support, Customer service, Troubleshooting, Windows, Help desk support, Desktop Additional Skills & Qualifications Knowledge, Skills & Abilities - Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment. - Ability to apply excellent customer service skills - Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. - Ability to multitask and prioritize tasks based on criticality and operational impact to the system. - Ability to follow and properly apply both Change Management processes and knowledge-based procedures - Working knowledge of Windows based operating systems preferred - Working knowledge of AIX or other UNIX based operating systems preferred - Working knowledge of distributed computer networks is a plus. - Ability to build and maintain relationships with key customers - Critical thinking/Problem solving abilities Job Responsibilities - Day to day monitoring of the primary and ancillary systems for health and availability - Front line problem resolution and coordination of repairs with Department Personnel and/or other company personnel - Notification to key customers for the coordination of system outages and events that may impact other critical systems. - Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Birmingham, AL. Pay and Benefits The pay range for this position is $18.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $18-23 hourly 13d ago
  • Operations Support Specialist

    Truteam

    Remote support specialist job in Alabaster, AL

    About Your Future with TruTeam Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further! At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office! If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time management, we want to talk to you! You will be responsible for a variety of tasks from the compliance of purchasing, accounting, credit/collections, IT and overall administrative requirements. In addition, you will be responsible for effectively handling Human Resources administration and employee relations programs. * Manage records and information. * Perform accounting and/or financial analysis. * Monitor credit and collections activities. * Manage daily conversion of quotes to work orders. * Review and approve vendor invoices. * Provide HR administrative assistance to management teams. * Encourage and improve cross-department internal communication. * Perform general office tasks (replenish office supplies, distribute mail, custodial duties, etc.). * Any other duty, task, or responsibilities as assigned. Your Qualifications * Minimum of 18 years of age. * If operating a vehicle for company purposes, a valid driver's license is required. * Previous experience in administrative services or other related fields. * Detail-oriented with the ability to prioritize and manage a variety of tasks. * Strong leadership qualities. * Bi-lingual English/Spanish (preferred). Travel Requirements Type of Travel Required: Local Amount of Travel Required: Physical Requirements This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand-eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: * Competitive Compensation * Medical, Dental and Vision * Strive Wellness Program * 401(k) Matching * Paid Holiday and Paid Time Off (PTO) for all positions * AssuredExcellence: minimal to no cost medical care and prescription drugs * Flexible Spending Accounts (FSA): Healthcare and Dependent care * Health Spending Account (HSA): with employer contribution * Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. * Employee Referral Bonus * Paid Military Leave * Tuition Reimbursement * Length of Service Award Compensation Range $13.00 - $30.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. TruTeam is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
    $13-30 hourly Auto-Apply 32d ago

Learn more about remote support specialist jobs

How much does a remote support specialist earn in Tuscaloosa, AL?

The average remote support specialist in Tuscaloosa, AL earns between $27,000 and $63,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.

Average remote support specialist salary in Tuscaloosa, AL

$41,000
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