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Level Senior Technician
Help Desk Technician
Cipriani 3.9
Remote support specialist job in New York, NY
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.
ESSENTIAL FUNCTIONS AND DUTIES:
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
KNOWLEDGE, EXPERIENCE AND SKILLS:
1-3 years of experience in IT support or help desk roles
Working knowledge of Windows and mac OS environments
Experience with ticketing systems; Zoho Desk experience strongly preferred
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Operating Systems: Windows, iOS, Android, mac OS
Productivity Suite: Microsoft 365, Google Workspace
Ticketing System: Zoho Desk
Identity & Access: Active Directory, Azure AD
RemoteSupport Tools: LogMeIn, Zoho Assist, Quick Assist
Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment
Collaboration Tools: Teams, Zoom
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$55k-78k yearly est. 5d ago
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Desktop Support Engineer
Teceze
Remote support specialist job in New York, NY
Long Term Contract
Who We Are
Teceze is a global IT services and consulting company delivering reliable technology solutions to enterprise clients across multiple industries. We specialize in end-user computing, infrastructure support, and managed IT services, enabling our clients to operate efficiently with minimal disruption. At Teceze, we value technical excellence, customer satisfaction, and proactive support, and we empower our teams to deliver high-quality, on-site IT services.
Job Overview
Teceze is hiring an experienced Desktop Support Engineer to support one of our prestigious enterprise clients. This is a 100% on-site role requiring hands-on expertise in desktop and laptop support, hardware and software troubleshooting, system imaging, and IT asset management. The ideal candidate will have strong communication skills and a customer-focused approach to ensure smooth IT operations and high user satisfaction.
The Desktop Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting end-user computing environments, including desktops, laptops, peripherals, printers, and conference room equipment. The role also includes vendor coordination, inventory management, VIP user support, and hands-and-feet assistance for infrastructure and data center teams.
Key Responsibilities
Install, configure, and support desktops, laptops, mobile devices, peripherals, and software in Windows and mac OS environments.
Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
Perform IMAC (Install, Move, Add, Change) activities for IT assets.
Coordinate with vendors for hardware repairs, replacements, and warranty support.
Provide high-touch VIP user support and conference room/AV support, including meeting setup and troubleshooting.
Support printers, Office 365 applications, and endpoint security/compliance tools.
Maintain accurate IT asset inventory, documentation, and ensure SLA compliance.
Provide Hands & Feet support for server, network, and data center teams as required.
Document incidents, resolutions, and procedures in the ticketing system and contribute to the knowledge base.
Required & Preferred Skills
Strong hands-on experience in desktop and laptop support in enterprise environments.
Proven expertise in Windows and mac OS operating systems.
Experience supporting Office 365 and common enterprise applications.
Basic network troubleshooting knowledge (LAN, DHCP, DNS).
Familiarity with IT asset management, inventory tracking, and vendor coordination.
Exposure to data center environments, including physical server support, is a plus.
Experience with hardware racking, cabling, and labeling is preferred.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong problem-solving ability and willingness to work in a fast-paced, on-site environment.
$56k-85k yearly est. 1d ago
Customer Experience Analyst
Uniqlo 4.1
Remote support specialist job in Kearny, NJ
Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives.
Position Overview:
UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.
Job Responsibilities:
Analyze customer inquiries, various types of feedback. and related data.
Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
Is up to date and understanding of industry fraud trends
Skills in defining requirements for operational changes or service improvement
Capability to adhere to team processes and standards, while leading process improvement efforts.
Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
Other duties as assigned by supervisor
Requirements:
Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
Minimum 2-3 years of experience in Logistics or E-commerce is preferred
Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
Flexibility and agility to adapt to changing and evolving business requirements and objectives.
Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
Regular, dependable attendance and punctuality is required
Salary: $92,000 - $97,000
*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
$92k-97k yearly 1d ago
Technical Specialist - Triage Operations
Perennial Resources International 4.1
Remote support specialist job in Orangeburg, NY
Contract
Orangeburg, NY, Totowa, NJ, Dayton, NJ
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
$77k-111k yearly est. 2d ago
Desktop Support Specialist
Oakridge Staffing
Remote support specialist job in New York, NY
Luxury brands corporation is looking for an Junior Desktop SupportSpecialist for their Midtown NYC HQ.
Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
Ensure master inventory is updated with any changes
Participate in various retail and corporate IT projects i.e., Rollouts / Updates
Keep up to date with technological developments related to the industry.
Understanding of MS Office Suite/0365/Active Directory troubleshooting.
Schedule Dell/HP engineers to conduct repairs & maintenance updates.
Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
Strong written & verbal communication skills to properly collaborate with technical teams and business community.
Strong organizational skills
Basic network understanding of office and boutique environment
$43k-63k yearly est. 2d ago
Client Support Specialist - WealthTech / RIA Focus
Taurus Search 4.6
Remote support specialist job in New York, NY
My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology.
Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products
We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams.
My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.
$39k-47k yearly est. 1d ago
Human Resources Information System Specialist
LHH 4.3
Remote support specialist job in Passaic, NJ
About the Role
We're looking for an HR Systems Specialist to keep our client's HR tech running smoothly and their data accurate. You'll handle Tier 2 HRIS support, manage leave processes, and own day-to-day system administration across platforms like HRIS, ATS, and LMS. This role is all about precision, problem-solving, and partnering on projects that make HR better.
What You'll Do
System Support & Administration
Resolve Tier 2 HR system issues (data fixes, access problems).
Manage user access, permissions, and training assignments.
Keep data clean with audits and lifecycle updates (hires, transfers, exits).
Deliver HR reporting for headcount, turnover, compliance, and dashboards.
Process Optimization
Streamline workflows and improve system efficiency.
Assist with configuration, testing, and new feature rollouts.
Create job aids and documentation.
Spot trends in tickets and recommend fixes.
Leave Management
Support FMLA, disability, parental, and state-mandated leaves.
Coordinate with third-party administrators.
Communicate eligibility, pay impacts, and return-to-work details.
Ensure compliance with federal, state, and company policies.
What You Bring
Education: Bachelor's in HR, Business, Info Systems, or equivalent experience.
Experience:4-6 years in HR, including HRIS and leave management.
Familiarity with UKG.
HR Shared Services or HR Ops background preferred.
Skills:
Bilingual (English/Spanish).
Strong analytical and Excel skills.
Detail-oriented with a knack for data accuracy.
Excellent communication and ability to train end users.
Knowledge of FMLA, ADA, and state leave programs.
The client offers medical, dental, paid company holidays, and up to 15 days PTO.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance
$57k-78k yearly est. 5d ago
Senior Analyst, Technical Support
Ready Capital 4.0
Remote support specialist job in Berkeley Heights, NJ
Ready Capital offers a positive and diverse work culture incorporated with people who are passionate about their careers. We pride ourselves in being viewed as a premier place to work and encourage you to view our Senior Analyst, Technical Support opportunity.
Job Summary:
The primary responsibility of the support analyst is to offer technical support to computers both remotely and on-site. The areas of work include troubleshooting computer hardware, peripherals and software applications.
Primary IT Systems Support Responsibilities:
Will provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.
Administration knowledge of Windows 10/11, Server 2019 or newer
Ability to write Windows batch, PowerShell or Python scripts.
Administration of Enterprise batch scheduler a strong plus
Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas
Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software and technology deployments.
Perform demonstrations of technology solutions to Staff.
Contribute feedback to improve OIT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues
A+, Security+, Network+, Apple and/or Microsoft certification
Ability to effectively communicate verbally and in writing
General Hardware Support (Desktop/Laptop, Mobile Device)
ServiceNow, ITSM or other major Ticketing System experience a strong plus
Qualifications:
Undergraduate degree. Strong organizational skills with ability to multi-task across all aspects of the company's divisions. Applicants must be competent in prioritizing, working with little supervision and self-motivated with strong communication and interpersonal abilities.
Education and/or Experience:
Minimum of 5 years of previous experience
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun!
Ready Capital (NYSE: RC) is a multi-strategy real estate finance company that originates, acquires, finances and services small- to medium-sized balance commercial loans. We specialize in loans backed by commercial real estate, including agency multifamily, investor and bridge as well as SBA 7(a) business loans. Headquartered in New York City, Ready Capital employs over 400 lending professionals nationwide.
Ready Capital offers a full range of benefits, including competitive salary, comprehensive health plans to choose from including dental, vision coverage, company-paid life & disability insurance policies, business casual dress and a great culture!
Ready Capital is an equal opportunity employer (EOE)!
$80k-122k yearly est. 60d+ ago
Become a Surrogate and Help Create a Family While Supporting Your Own
Inclusive Surrogacy
Remote support specialist job in Elizabeth, NJ
Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future.
Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process.
If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward.
Choose your own Intended Parent match
Immediate matches available
Choose the compensation package that is right for you
About Inclusive Surrogacy
Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable.
As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families.
Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value.
Surrogate Qualifications
Women ages 21 to 43
Must have given birth to at least one child in your care
Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant
Living in a stable and supportive environment
U.S. citizen or permanent resident
Healthy, non-smoking lifestyle; drug- and vape-free
No felony convictions
Willing to sign HIPAA and legal agreements (attorney consultation provided)
Not receiving government financial assistance such as food stamps, housing aid, or cash assistance
No prior surrogacy experience required
Pre-Pregnancy Benefits
All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel
300 dollar monthly allowance after contracts are signed
500 dollar start-of-medication fee
1,000 dollars per transfer attempt paid immediately
Independent legal counsel provided at no cost
Personal escrow advocate to ensure timely payments
4,000 dollars or more in expected pre-pregnancy benefits
Benefits During Pregnancy
24/7 coordinator support
300 dollars per month wellness allowance for singleton pregnancies
$51k-89k yearly est. 8d ago
Application Support - Derivatives Trading
Phaxis
Remote support specialist job in New York, NY
Our client a growing financial firm is adding to their support team on the Derivatives desk. This role supports a cross-asset portfolio management platform. The application is a suite of .NET applications that feeds the bank's systems. As a member of the Application Support team, you bring a solid expertise supporting complex derivatives platforms. You diagnose and resolve technical problems with applications used in Capital Markets. Escalate issues to internal developers, external vendors, or to the infrastructure team. Provide timely updates to the affected traders and to technology managers. Gather business requirements, for trading a new product. Liaise with the business analyst and project management teams. Act as an advocate for the front office. ITIL practices for incident, change, and problem management.
Skills:
Requires strong technical skills and an interest in capital markets.
Ability to work in a fast-paced trade floor environment.
Expertise supporting complex Derivatives Platforms.
You demonstrate strong, hands-on experience with Derivatives.
Proven ability to support technology solutions across asset classes.
Familiar with the full lifecycle of a Derivative Trade.
Advanced experience working with market data systems like Bloomberg and other industry-standard data sources.
Experience with a programming language like Python, Java, or C#.
Broad technical knowledge of Windows or Linux.
High-level understanding of computer infrastructure.
Experience with SQL and/or MongoDB.
Experience with ITIL, and change management tool like ServiceNow.
Experience with software testing and issue management using JIRA to track defects.
Experience with an application monitoring tool, e.G. Dynatrace.
Bachelors Degree in computer science, mathematics, engineering, or finance required.
Chartered Financial Analyst (CFA) or Financial Risk Manager (FRM) designation a plus.
$80k-132k yearly est. 2d ago
Commodities Application Support Specialist
Banque Scotia (Bank of Nova Scotia
Remote support specialist job in New York, NY
Salary Range: 120,900.00 - 231,400.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Banking and Markets
Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank's strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!
Purpose
The GBME- Commodities,FX Options & Derivatives Technology team supports the Global Banking and Market Commodities business. This is an opportunity to work in the fast-moving and exciting world of Commodities Derivatives Trading. We are looking for an energetic and strategic thought leader with Commodities Trading & Technical background to join this dynamic team and take on a challenging and exciting role.
The Application SupportSpecialist will be responsible for pproviding responsive application level and back-end support of components and services for critical trading applications used by the Commodities Sales and Trading business, with emphasis on the Metals business. This will include support around production and non-production application deployments, application support and end of day batches.
You will be responsible for handling application-level issues on mission critical systems requiring same day resolution. Often, resolution determination requires interaction with other teams onsite and remotely. Considerable effort is placed into determining, developing and delivering procedures to protect production environments from unplanned outages.
You will also provide technical assistance to Front Office, Middle, and Back Office users, and implement automated procedures to solve complex problems. This can involve performing analysis on issues in support of solution development and facilitating dialogue with any other business and technical groups.
While your role will be with the Commodities technology group as a whole, a key component will be understanding and support of our metals business; your prior knowledge of the metals business will be heavily used.
We are looking for a results-oriented, creative, highly motivated individual with a curious mindset, strong business product and leadership skills, deliver excellence passionate for challenges and want to contribute to the success of the Bank.
Please note that this role can be seated out of either our New York City, Dallas, or Houston offices. The compensation range currently posted is reflective of our New York City salary band, and if hired in either Dallas or Houston this range is subject to a regional adjustment.
What You'll Do
* Work closely with Sales, Traders in the commodities business, with your primary focus being the metals business.
* Collaborate with the cross functional teams including engineering & development, business lines and other technology and product teams to build the right products with high quality, on time and within budget.
* Perform analysis and understand business issues. Collaborate with technology teams to define meaningful solutions that simplify and improve business outcomes, and collaborate with business users to review and test new products for trading.
* Effectively communicate and continuously engage & cultivate relationships with key stakeholders in front to back office and in technology, and partner with them to help drive the strategy of the department.
What You'll Bring
* 10+ years of product and technology experience (preferably support), with strong business analysis, architecture/technical background.
* 5+ years experience in Commodities derivatives, preferably Metals.
* Strong knowledge of capital markets trading and commodities products with a focus on metals
* Experience with market risk as it relates to derivatives products in the commodities space. This includes understanding of higher order greeks for risk and pricing
* Good understanding of the end-to-end trade life cycle
* Experienced in understanding customer needs in your past roles and have successfully achieved it through a sound execution strategy.
* Translate business objectives/Requirements into technical requirements and collaborate with various Teams/Vendors.
* Strong problem solver with ability to influence and inspire a cross-functional team to reach ambitious goals.
* Desire to engage and own tasks, combined with a curious mindset to stretch ideas into novel solutions.
* Past work experience and good understanding of a trading floor
* Practical experience in supporting trading systems using latest technologies.
* Previous experience in a business analysis role would be an asset.
* A solid technical background, with experience in Unix, shell scripting, Oracle and other tools. 5+ years of hands-on experience is required.
* Practical experience on database management systems (e.g. Oracle, MySQL, PostgreSQL databases).
* Experience in writing complex SQL queries to gather data from various sources and performing analysis on the data.
* Experience as a Support analyst or DevOps Engineer in a 24x7 uptime environment, including automation experience with configuration management tools.
* Proficient with source code versioning tools (Git, Bitbucket) and build tools (Jenkins).
Interested?
If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That's why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): United States : New York : New York City || United States : Texas : Dallas || United States : Texas : Houston
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
Nearest Major Market: New York City
Job Segment: Technical Support, M&A, ERP, Database, Oracle, Technology, Management
$80k-132k yearly est. 5d ago
PolyPaths Application Support
Nationmind LLC
Remote support specialist job in Carteret, NJ
NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for PolyPaths Application Support to join our growing team.
PolyPaths Application Support
Location: New York City, NY (Onsite)
Duration: 12+ Months contract
Description
Strategy to improve the IT local Market Risk team to provide support for the users and PolyPaths application.
As Technical / Functional Expert in Market Risk IT, one consultant needs to be onboarded, Analyzes, designs, develops, deploys, and maintains software application for Market Risk users (PolyPaths).
Essential Functions:
Develop and integrate Java/python components within fixed income technology stack that consists of in-house built components (integrations), coordinate and be part of the vendor software monthly patching, upgrades, daily BAU level 2 support in PolyPaths.
Understanding of the PolyPaths front end, batch process, OAS module, Jobs configuration, re run, etc.
$80k-131k yearly est. 16d ago
IT Roles
Alpha Technologies Usa 4.1
Remote support specialist job in New York, NY
We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications
Must have valid working Visa of US
Citizens and GCs are preferred...
Additional Information
Send me your resumes at vince@alphait. us
Pozdrawiam / With best regards,
Alpha Technologies Inc (USA)
Vince Taylor
Sr Technical Recruitment Specialist
$49k-106k yearly est. 1d ago
Tier 3 Technical Support Team Leader
Augury 3.8
Remote support specialist job in New York, NY
As a Tier 3 Technical Support Team Leader, you will be a critical member of Augury's Customer Support organization, responsible for diagnosing and resolving the most complex issues across our Machine Health platform deployed globally. You will be deeply technical and highly collaborative, combining leadership, expert-level troubleshooting, and cross-functional partnership to ensure our customers experience maximum system uptime and value from our solutions.
You will lead a team of Tier 3 specialists focused on high-severity IoT, hardware, and connectivity challenges, including routers, gateways, sensors, cellular communication systems, and edge devices. You'll serve as the escalation point for the most challenging issues, drive alignment with R&D and Engineering, and occasionally interface directly with customers (including on-site engagements when needed).
A Day in the Life
Lead and mentor a team of Tier 1 & 2 supportspecialists, balancing people leadership with deep technical oversight.
Monitor team KPIs, SLAs, and system health in real time to ensure operational excellence.
Act as the primary escalation point for high-severity incidents, driving calm, structured crisis management.
Collaborate closely with Engineering and R&D to investigate root causes, drive fixes, and shape long-term product improvements.
Communicate clearly and consistently with internal stakeholders and customers throughout the troubleshooting lifecycle.
Support customer satisfaction and retention through proactive problem-solving and high-quality issue resolution.
Continuously develop team capabilities-building processes, improving tools, and elevating technical depth.
What You Bring
Deep networking & connectivity expertise: 4-6 years of hands-on experience troubleshooting complex WI-FI, Bluetooth, and general IoT connectivity issues across hardware and software environments.
Hardware & edge device fluency: Experience working with routers, gateways, Bluetooth modules, cellular communication devices, and related networking hardware.
Advanced troubleshooting skills: Comfortable investigating connectivity failures, packet loss, configuration issues, and device communication events using logs, monitoring tools, and diagnostic methods.
Ownership mindset: You take end-to-end responsibility for escalations, customer requests, and technical resolutions-ensuring no issue is left unresolved.
Customer-centric communicator: You enjoy working with people, translating technical concepts into clear explanations, and delivering world-class support.
Curiosity & technical passion: You enjoy experimenting with new technologies, staying current with evolving IoT and connectivity trends, and continuously leveling up your expertise.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York is a base salary of $90,000 - $130,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
$90k-130k yearly Auto-Apply 53d ago
Application Support & Device Integration Specialist
Brains Workgroup
Remote support specialist job in Ramsey, NJ
One of our clients, medical devices and services company is looking for an enthusiastic Application Support & Device Integration Specialist. ** Must be authorized to work in US for ANY EMPLOYER. .
Permanent position with great benefits. Salary range 90 - 105K
Hybrid commute - 3 days per week from the office.
Application Support and Device Integration Specialist
Role:
The Applications Support & Device Integration Specialist plays a critical role in ensuring company's devices, applications, and systems integrate seamlessly into hospital IT environments.
This position provides technical support to customers and internal teams, troubleshoots application and connectivity issues, and collaborates cross-functionally to support both existing products and new technology deployments.
This role is ideal for someone who enjoys solving complex technical problems, working at the intersection of healthcare technology and IT systems, and partnering with diverse stakeholders to ensure reliable, real-world system performance.
Requirements and Skills
• Bachelor's degree in Computer Science, Information Systems, or a related field - or equivalent practical experience
• Experience in application support, systems support, or a related technical role
• Strong understanding of operating systems, networking fundamentals (TCP/IP, routing, switching), and system connectivity
• Hands-on experience with virtualization technologies such as VMware
• Working knowledge of Active Directory concepts, including authentication and access management
• Experience with at least one programming or scripting language (e.g., Python, JavaScript, VBScript)
• Familiarity with healthcare system integrations is a plus; basic HL7 knowledge is beneficial but not required
• Demonstrated ability and willingness to learn healthcare interoperability standards such as HL7
• Experience creating clear, structured technical documentation
Functions: • Provide remote technical support to customers and internal teams across company's applications and integrated devices
• Support device, application, and system integrations, including troubleshooting data flow and connectivity issues
• Assist with configuration, testing, and deployment of new applications and integrated solutions
• Support virtualized environments (e.g., VMware) and help integrate company applications within customer IT infrastructures
• Assist with integrations involving hospital Active Directory environments, including authentication and access considerations
• Collaborate with hospital IT teams, vendors, and internal partners to resolve complex technical issues
• Analyze and resolve application, system, virtualization, and network-related incidents
• Conduct technical product training sessions for internal teams and customers as needed
• Create, review, and maintain technical documentation, guides, and case records
• Investigate field-reported issues and partner with Engineering, Quality, and Manufacturing on corrective actions
• Participate in project teams for new and existing products, representing Service and providing technical input
• Document all activities and manage technical support cases in company's case management system
Please email your resume or use this link to apply directly: **************************************************************************** OrderID=16767855
Or email: *************************
Check ALL our Jobs: ******************************************
Keywords: support network tcp/ip routers switches vmware virual active directory MSAD script pytho shell medical health HL7 interoperability
$80k-131k yearly est. Easy Apply 4d ago
Production Support & Issue Management Specialist
Claritypay
Remote support specialist job in New York, NY
(FinTech / Payments / Embedded Lending Platform)
About Us:
At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools- including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence-combining deep expertise with advanced tech to deliver better outcomes, every time.
Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.
Role Overview
We are seeking a Production Support & Issue Management Specialist to ensure the stability, reliability, and smooth operation of our production systems. This role owns real-time monitoring, incident response, issue documentation, and compliance-facing reporting across our fintech platform, serving as the central point of coordination during production events.
You will work cross-functionally with Engineering, Product, Risk, Operations, and Compliance to minimize customer impact, resolve issues quickly, and ensure proper documentation and controls are maintained.
Key Responsibilities
Production Monitoring & Support
Monitor live production systems, transaction flows, APIs, and third-party integrations.
Detect, triage, and investigate production issues and system anomalies.
Assess customer, merchant, operational, and financial impact of incidents.
Validate fixes and monitor platform stability post-resolution.
Incident & Issue Management
Own incident intake, prioritization, escalation, and coordination.
Lead incident response calls and maintain clear, real-time communication with stakeholders.
Track incident timelines, actions, and decisions from detection through resolution.
Drive post-incident reviews and root cause analysis.
Issue Documentation & Compliance Support
Document incidents, issues, root causes, and remediation actions in a structured and auditable manner.
Prepare and submit issue documentation to Compliance, Risk, Legal, or Audit teams where required.
Support regulatory, audit, and internal control reviews with accurate incident records and reporting.
Ensure issues with compliance or regulatory impact are escalated appropriately and tracked to closure.
Cross-Functional Coordination
Act as the primary liaison between Engineering, Product, Operations, Risk, Support, and Compliance teams during incidents.
Ensure clear handoffs and accountability for remediation and preventive actions.
Support releases, configuration changes, and production deployments.
Reporting, Controls & Continuous Improvement
Maintain incident logs, runbooks, and operational playbooks.
Track and report key operational metrics (MTTR, incident volume, repeat issues, compliance-impacting events).
Identify recurring issues and partner with teams to drive preventive and control improvements.
Qualifications
Required
4-6 years of experience in production support, incident management, or technical operations.
Experience supporting live systems in fintech, payments, lending, or SaaS environments.
Strong troubleshooting and analytical skills using logs, dashboards, and metrics.
Ability to manage high-pressure situations with calm, structured decision-making.
Strong written communication skills, particularly for incident and compliance documentation.
Preferred
Experience with monitoring and alerting tools (Datadog, Splunk, CloudWatch, New Relic, PagerDuty).
SQL experience for data investigation and reconciliation.
Familiarity with APIs, transaction processing, and third-party integrations.
Exposure to ITIL, SOC, or regulatory incident management frameworks.
What Success Looks Like
Production issues are detected early and resolved quickly.
Incidents are documented clearly and consistently, with compliance visibility where required.
Reduced repeat issues through strong root cause analysis and follow-through.
High confidence from leadership, risk, and compliance teams in platform stability and controls.
$83k-135k yearly est. Auto-Apply 7d ago
Environmental Field Specialist
Vulcan Materials Company 4.7
Remote support specialist job in Saddle Brook, NJ
Employee Referral Eligible Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials, including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
What You'll Do:
Promote Safety. Take an active role in prioritizing safety for yourself and others throughout the operation, per MSHA and Vulcan standards.
Identify Environmental Requirements. Analyze various environmental requirements, including permits, plans, and regulatory requirements, and determine their applicability to our operations. Develop and maintain a compliance framework communicating plant responsibilities for each compliance program.
Represent Vulcan on Environmental Matters. Proactively establish relationships with agencies regarding new legislation, regulations, and compliance issues. Participate in state and local trade associations and collaborate with our Government and Community Relations group on local community activities.
Partner with Operations and Sales. Support local plant operations and sales personnel, as well as Division leaders. Educate personnel on behaviors and tasks necessary for environmental compliance. Create environmental solutions to support business needs, identify environmental risks, and develop strategies to minimize their impacts. Manage the use of consultants to improve returns and reduce costs.
Conduct Inspections and Audits. Conduct frequent inspections and audits to assess regulatory and environmental management compliance, control significant environmental risks, and ensure the adequacy of environmental management systems. Utilize findings to identify opportunities for improvement.
Complete Compliance Support Activities. Prepare and submit permit applications, modifications, and renewals. Prepare and maintain plans (SPCC, SWPPP, fugitive dust, etc). Track and complete reporting requirements (discharges, stormwater, emissions, TRI, etc.) and manage recordkeeping requirements.
Additional Responsibilities. Other duties as assigned.
Travel. This position will be responsible for locations In Northern/Central New Jersey and the New York City area.
Skills You'll Need:
Education. A bachelor's degree in Engineering, Environmental Science, Geology, Biology, Mining, or a similar technical area is preferred. An advanced degree in some aspect of environmental studies is desirable.
Experience. Experience in the environmental area is required. Must have hands-on experience reviewing regulatory requirements, assessing their applicability and impact to the field, and engaging personnel and coaching.
Regulatory Knowledge. Must have expertise in environmental regulatory compliance and the ability to review regulatory requirements, assessing their applicability and impact to the field. Must have strong knowledge of the federal and state environmental regulatory process and experience with environmental regulatory areas (RCRA, CWA, CAA, TSCA, etc.)
Interpersonal Skills. Must have excellent verbal and written communication skills. Must have the ability to interact well with all levels of personnel.
Technology Skills. Must have the ability to use computerized equipment and technology. Must demonstrate proficiency in Microsoft Office Suite, Google, Oracle Business Environment, and other software packages relevant to the position.
What You'll Like About Us:
Salary Range. The base salary range for this role is between $121,680.00 annually. This range does not include our discretionary bonus or equity package. When determining a candidate's compensation, we consider several factors, including skillset, experience, job scope, and current market data.
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe. We are an industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets us apart is that our work impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, and Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. Our development programs and helping our employees meet their goals are critical to our business.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES, AND PROFESSIONAL RECRUITERS: Vulcan Materials Company has an internal recruiting department. Please review our policy regarding using temporary staffing agencies, placement services, and professional recruiters.
$121.7k yearly 8d ago
Environmental Field Specialist
Vulcanmat
Remote support specialist job in Saddle Brook, NJ
Environmental Field Specialist - 26000002 Description Employee Referral EligibleBuild Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials, including asphalt and ready-mixed concrete.
When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.
No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
What You'll Do:Promote Safety.
Take an active role in prioritizing safety for yourself and others throughout the operation, per MSHA and Vulcan standards.
Identify Environmental Requirements.
Analyze various environmental requirements, including permits, plans, and regulatory requirements, and determine their applicability to our operations.
Develop and maintain a compliance framework communicating plant responsibilities for each compliance program.
Represent Vulcan on Environmental Matters.
Proactively establish relationships with agencies regarding new legislation, regulations, and compliance issues.
Participate in state and local trade associations and collaborate with our Government and Community Relations group on local community activities.
Partner with Operations and Sales.
Support local plant operations and sales personnel, as well as Division leaders.
Educate personnel on behaviors and tasks necessary for environmental compliance.
Create environmental solutions to support business needs, identify environmental risks, and develop strategies to minimize their impacts.
Manage the use of consultants to improve returns and reduce costs.
Conduct Inspections and Audits.
Conduct frequent inspections and audits to assess regulatory and environmental management compliance, control significant environmental risks, and ensure the adequacy of environmental management systems.
Utilize findings to identify opportunities for improvement.
Complete Compliance Support Activities.
Prepare and submit permit applications, modifications, and renewals.
Prepare and maintain plans (SPCC, SWPPP, fugitive dust, etc).
Track and complete reporting requirements (discharges, stormwater, emissions, TRI, etc.
) and manage recordkeeping requirements.
Additional Responsibilities.
Other duties as assigned.
Travel.
This position will be responsible for locations In Northern/Central New Jersey and the New York City area.
Qualifications Skills You'll Need:Education.
A bachelor's degree in Engineering, Environmental Science, Geology, Biology, Mining, or a similar technical area is preferred.
An advanced degree in some aspect of environmental studies is desirable.
Experience.
Experience in the environmental area is required.
Must have hands-on experience reviewing regulatory requirements, assessing their applicability and impact to the field, and engaging personnel and coaching.
Regulatory Knowledge.
Must have expertise in environmental regulatory compliance and the ability to review regulatory requirements, assessing their applicability and impact to the field.
Must have strong knowledge of the federal and state environmental regulatory process and experience with environmental regulatory areas (RCRA, CWA, CAA, TSCA, etc.
) Interpersonal Skills.
Must have excellent verbal and written communication skills.
Must have the ability to interact well with all levels of personnel.
Technology Skills.
Must have the ability to use computerized equipment and technology.
Must demonstrate proficiency in Microsoft Office Suite, Google, Oracle Business Environment, and other software packages relevant to the position.
What You'll Like About Us:Salary Range.
The base salary range for this role is between $81,120.
00 and $121,680.
00 annually.
This range does not include our discretionary bonus or equity package.
When determining a candidate's compensation, we consider several factors, including skillset, experience, job scope, and current market data.
Great Company Culture.
Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe.
We are an industry leader in health and safety standards.
We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work.
What sets us apart is that our work impacts daily lives - and every employee contributes.
Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits.
Medical, Dental, and Vision programs, plus much more.
Rest and Relaxation.
Paid vacation, personal floating days, and paid holidays.
Prepare for the Future.
401(k) with company match and contribution.
Training and Development.
Our development programs and helping our employees meet their goals are critical to our business.
Vulcan Materials Company is committed to employing a diverse workforce.
You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES, AND PROFESSIONAL RECRUITERS: Vulcan Materials Company has an internal recruiting department.
Please review our policy regarding using temporary staffing agencies, placement services, and professional recruiters.
Job: Environmental Primary Location: New Jersey-Saddle Brook Organization: GM - NED DIV OH Schedule: Full-time Job Posting: Jan 19, 2026, 3:27:00 PM
$81.1k-121.7k yearly Auto-Apply 11h ago
Field BCI Specialist (Clinical Development)
Synchron
Remote support specialist job in New York, NY
Synchron is a neurotechnology company with a mission to deliver the first commercially scalable brain-computer interface (BCI) for millions of people with paralysis to reconnect with the world. Our minimally invasive BCI system is designed to enable users to control digital devices directly through thought, restoring access and control over the digital world. Our team is working at the intersection of healthcare and technology to translate breakthrough research into real-world care.
Join us in shaping a more connected and accessible future.
Location: Field-based - NYC, Dallas, TX; Buffalo, NY; Toronto, Canada (The role does not require all, but seeking qualified individuals open to these locations).
About the Role :
Clinical, patient-facing neurotechnology field role
At Synchron, we're focused on human-centered neurotechnology, delivered in real life.
We're looking for a Field BCI Specialist to support our investigational brain-computer interface (BCI) clinical trials for individuals living with severe neurological conditions, including ALS. This is a hands-on, field-based role where clinical care, cutting-edge neurotechnology, and real-world data converge.
You'll work directly with patients, caregivers, and clinical sites-primarily in-home sessions-while acting as a critical link between clinical execution, device performance, and data quality. Your work will help shape patient experience, system reliability, and the datasets that power product development and future clinical insight.
If you're energized by autonomy, emerging technology, and meaningful human impact, this role is for you.
What You'll Do
Patient Sessions & Field Execution
Lead in-home patient sessions, traveling up to 80-90%.
Train patients and caregivers on safe, effective use of Synchron's BCI systems
Own system setup, configuration, optimization, and training across hardware and software
Monitor session quality and system performance in real-world environments
Troubleshoot technical, workflow, or user issues in real time and determine next steps
Build trusted, empathetic relationships with patients, caregivers, and study staff
Clinical Research & Data Excellence
Execute clinical trial activities in accordance with IRB-approved protocols, SOPs, and GCP
Accurately document session outcomes, observations, and technical findings
Ensure high-quality, complete, and usable data from patient sessions
Partner with internal teams (Clinical Ops, Data Science, Engineering, Quality) to resolve issues, improve workflows and feed real-world insights into product and system evolution
Identify, escalate, and track product or study-related issues through appropriate channels
Technology, Feedback & Continuous Improvement
Serve as a field expert on Synchron's BCI systems across the device lifecycle
Develop working knowledge of BCI fundamentals, neural signal concepts, and system architecture
Provide structured feedback from the field to inform patient experience improvements, training materials, and product optimization
Who You Are
3+ years of patient-facing clinical experience, such as:
Occupational Therapy (OT)
Physical Therapy (PT)
Speech-Language Pathology (SLP)
Nursing (RN/LPN)
Rehab-adjacent
Assistive Technology
Neurology
Experience working with neurologically affected or medically complex populations strongly preferred
Comfortable working independently in home, hospital, and research environments
Demonstrated ability to learn, operate, and troubleshoot technical hardware and software systems
Education
Bachelor's degree or higher in Health Sciences, Biomedical Engineering, Neuroscience, or equivalent clinical/technical experience
What Sets You Up for Success
Patient-first mindset grounded in empathy, respect, and professionalism
Strong communication and interpersonal skills-you translate complexity into clarity
High attention to detail and comfort working in regulated clinical environments
Practical problem-solver who can think on their feet in the field
Organized, reliable, and disciplined in documentation and protocol adherence
Comfortable using laptops, mobile devices (iOS/Android), and standard productivity tools
Valid driver's license and enthusiasm for field-based work and travel
Curious, adaptable, and excited to grow alongside evolving technology
Experience in rehabilitation, clinical support, patient training and medical devices
Why Join Synchron
Work directly with breakthrough neurotechnology in real patient environments
Be a core contributor to how patient session data becomes insight, evidence, and impact
Operate with autonomy while being deeply supported by cross-functional teams
Help define the future of BCI-enabled care, research, and applications
Make a meaningful difference in the lives of patients and caregivers
Compensation
The base salary range for this role is USD 90,000 - USD 120,000 depending on experience, skills, and qualifications. In addition to base pay, this role may be eligible for discretionary bonuses and/or equity grants subject to board approval and company policy.
Visa Sponsorship
We are unable to offer visa sponsorship for this position at this time.
Benefits (for full-time, exempt employees in the US only)
Subsidized medical and dental insurance coverage for you and your dependent(s)
Life insurance, short-term disability, long-term disability
401k
Discretionary unlimited PTO
Flexible Spending Account for you and your dependent(s), with eligible plan elections
Commuter benefits for NY employees
Equal Employment Opportunity (EEO)
Synchron is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and provide equal employment opportunities without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law.
If you need a reasonable accommodation during the application or interview process, please let us know.
Join Us
At Synchron, you will be part of a transformative mission and you will work alongside driven people who believe in the power of collaboration and innovation to make a lasting impact. If you are excited to stretch your skills and contribute to something meaningful, apply and now and build the future with us.
$38k-69k yearly est. Auto-Apply 7d ago
Information Technology Desktop Support
Teceze
Remote support specialist job in New York, NY
Desktop Support Engineer - White Glove / Executive IT Support
Longterm Contract
Updated Job Overview (Enhanced)
Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills.
The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams.
Key Responsibilities (Added & Enhanced Points)
Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality.
Provide priority incident response and proactive monitoring for executive users to minimize business disruption.
Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments.
Perform IMAC activities with attention to executive workspace standards and documentation.
Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations.
Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution.
Maintain strict SLA adherence and escalation management for executive incidents.
Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations.
Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required.
Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment.
Document issues, resolutions, and best practices in the ticketing system and knowledge base.
Follow security, compliance, and confidentiality standards while handling executive systems and data.
Required & Preferred Skills (Refined for White Glove Support)
0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments.
Strong working knowledge of Windows and mac OS operating systems.
Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications.
Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS).
Exposure to IT asset management, ticketing systems, and vendor coordination.
Prior experience supporting VIP / executive users is highly preferred.
Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces.
Basic exposure to data center environments, racking, cabling, and labeling is a plus.
Exceptional communication, presentation, and interpersonal skills.
Strong sense of ownership, discretion, and customer-first attitude.
Ability to work calmly under pressure in a fast-paced, on-site executive environment.
How much does a remote support specialist earn in Union City, NJ?
The average remote support specialist in Union City, NJ earns between $27,000 and $74,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Union City, NJ
$45,000
What are the biggest employers of Remote Support Specialists in Union City, NJ?
The biggest employers of Remote Support Specialists in Union City, NJ are: