Remote support specialist jobs in Virginia Beach, VA - 220 jobs

At Red Pulley Technology Solutions, we don't just support IT systems-we enable mission execution. We are seeking mission-driven professionals to join Team Red Pulley in supporting Commander, Naval Surface Force Atlantic (SURFLANT). Do you enjoy modernizing how organizations work? We're seeking a Microsoft Office 365 Power Application Support specialist to design and support automation, dashboards, and low-code solutions that streamline Navy business processes. Your solutions will reduce manual effort, improve visibility, and increase operational efficiency across the command. Location: Commander, Naval Surface Force Atlantic (COMNAVSURFLANT) (CNSL), Naval Base, Norfolk, VA Work Environment: On-site with periodic travel Status: Actively Interviewing Requirements Minimum/General Experience:; 5 years of experience with Microsoft Office 365 Power Applications ; 5 years of Microsoft SharePoint programming, process flow implementation, and site implementation and programming Minimum Education: High School diploma Qualifications: Demonstrated experience designing, developing, and maintaining low-code/no-code business applications to support workflow automation, data collection, approvals, and reporting. Hands-on experience integrating Power Platform solutions with SharePoint Online, Microsoft Teams, SQL Server, and other enterprise data sources. Strong working knowledge of Microsoft 365 governance, security, and permission models, including role-based access control and data protection considerations. Experience developing and maintaining Power Automate workflows to streamline operational processes, reduce manual effort, and improve data accuracy. Familiarity with Power BI dashboards and reports, including data modeling, visualizations, and performance optimization. Experience operating within formal configuration management and change control processes, including documentation, testing, and validation prior to production deployment. Ability to collaborate with SharePoint administrators, database administrators, cybersecurity personnel, and system owners to deliver integrated solutions. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Security Requirements U.S. Citizenship required Active Secret Security Clearance (preferred) Ability to maintain DoD clearance eligibility Travel Requirements Position is primarily based at Naval Station, Norfolk Might require periodic travel within a 50-mile radius Key Responsibilities Design, develop, and maintain Microsoft Power Apps to support CNSL headquarters and subordinate command business processes. Build and manage Power Automate workflows to automate data entry, approvals, notifications, and status tracking. Integrate Power Apps and workflows with SharePoint lists, SQL databases, and Microsoft 365 services to support operational and readiness reporting. Provide end-user support and troubleshooting for Power Apps and Power Automate solutions to ensure reliable daily operations. Modify and enhance existing Power Platform solutions to meet evolving mission, reporting, and leadership requirements. Participate in project planning, technical reviews, and status meetings to support program execution and milestones. Ensure Power Platform solutions comply with CNSL configuration management, cybersecurity, and governance requirements Test and validate Power Apps and workflows prior to deployment to production environments. Maintain documentation for Power Platform solutions, including design details, user guidance, and change history. Coordinate with SharePoint administrators, database administrators, cybersecurity personnel, and network teams to ensure secure, scalable, and inspection-ready solutions. Benefits: At Red Pulley Technology Solutions, we invest in our people so they can deliver exceptional results in support of critical U.S. Navy missions. Our comprehensive benefits package includes: Competitive compensation aligned with experience and market conditions 401(k) retirement plan with company matching to support long-term financial security Comprehensive health coverage, including medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) options Life insurance coverage for added peace of mind Generous paid time off (PTO) to support work-life balance Parental leave for growing families Professional development assistance, including training and certification support Tuition reimbursement to encourage continued education and career advancement Our benefits reflect Red Pulley's commitment to workforce stability, professional growth, and creating an environment where mission-focused professionals can thrive. Affirmative Action/EEO statement Red Pulley is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

The Site Support Personnel provides essential day-to-day support across facility operations, grounds maintenance, cleaning, and junior training support tasks. This position is a versatile role critical to maintaining the functionality, appearance, and operational readiness of the training site. The ideal candidate is dependable, adaptable, and comfortable working in both indoor and outdoor environments. Key Responsibilities: Assist with routine facility upkeep, including light repairs, organization, and supply restocking Perform grounds maintenance duties such as mowing, trimming, and general landscaping Support cleaning schedules for common areas, classrooms, restrooms, and lodging spaces Set up and break down equipment or materials for training exercises and events Act as a junior role-player during training scenarios as directed Transport tools, equipment, or supplies across site locations Ensure work areas are safe, clean, and compliant with company policies Provide general support to training staff and instructors as needed Perform other duties as assigned by supervisors Qualifications: High school diploma or GED Must be 18 years of age or older Ability to lift up to 50 lbs and perform physical labor in various weather conditions Strong work ethic, punctuality, and willingness to learn new tasks Ability to work independently and as part of a team Must pass a background check and drug screening Reliable transportation to and from work site Preferred Attributes: Previous experience in groundskeeping, janitorial work, or facility maintenance Familiarity with basic tools, lawn care equipment, or cleaning supplies Interest or prior exposure to training environments, law enforcement, or military settings WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday standard core hours, however some extended or weekend hours may be required.

Applications Support Specialist II- Kiln Creek Office Yorktown, Virginia 1st Advantage Federal Credit Union is currently seeking a full-time Applications Support Specialist II to support our Technology department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m. The Application Support Specialist II is responsible for maintaining, supporting, and optimizing critical business software applications. This role ensures applications are current, reliable, and effectively meet operational needs. This position also provides Tier II support to the Service Desk, manages software deployment projects, and collaborates with both internal teams and external vendors to resolve technical issues and deliver solutions. 1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members. We offer market competitive compensation and a generous benefit package: * Dollar-for-dollar matching 401(k) plan to 4% of earnings * Choice of three medical plans * Flexible Spending Accounts * Health Savings Accounts * Choice of two Dental plans * Vision * Basic Life & AD/D Insurance - no cost * Optional additional life insurance for colleagues, spouses, and children * Long-term Disability Insurance - no cost * Short-term Disability Insurance - no cost * Employee Assistance Program - no cost * Critical Illness, Accident, and Hospital Indemnity Plans * Generous paid time off accrual program * 11 Paid holidays * Pre-paid legal services * Pet Insurance * Discounts on consumer loans and mortgages, increases on savings products, and much more! To be considered for this opportunity, please submit your fully completed application and resume through our website. Application Support Specialist Essential Functions & Responsibilities: * Experience supporting and administering Fiserv DNA core banking systems, including configuration, troubleshooting, user management, and coordination of vendor support for system updates and enhancements. * Familiarity with credit union or financial institution operations preferred, with a strong understanding of Fiserv DNA core banking workflows such as deposits, lending, member services, and accounting. * Provide advanced (Tier II/III) support for complex, high-impact application issues, performing root cause analysis and developing long-term solutions. Act as a subject matter expert and escalation point for the Service Desk and junior support staff. * Actively contribute to the planning, coordination, and execution of system upgrades and major application initiatives, ensuring alignment with organizational goals and minimal disruption to operations. Support project leads by managing assigned tasks, facilitating communication, tracking milestones, and assisting with risk identification and mitigation. * Serve as a technical advisor and liaison between IT and cross-functional business units, leading the support, optimization, and integration of complex core applications. Partner with business leaders to assess evolving needs and translate them into scalable application strategies and enhancements. * Drive continuous improvement by proactively identifying opportunities to streamline business processes and enhance application performance, leveraging automation, integration, and emerging technologies. Able to lead new indicatives for innovative solutions. Develop and maintain technical documentation, training materials, and knowledgebase content to support knowledge transfer and application literacy across the organization. Mentor and train Level I Specialists and other team members Performance Measurements: * Complete scheduled upgrades and maintenance for key business applications (e.g., IMM, MeridianLink, DNA, Nautilus, etc.). * Collaborate with business units to fully leverage and enhance existing and upcoming application functionalities. * Provide daily support for core banking operations, including routine tasks and scheduled processes, while assisting the Service Desk with escalated application issues and third-party vendor management. * Effectively participate in, and complete projects involving IT initiatives and business applications. * Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun. Qualifications: Experience Five years to eight years of similar or related experience. Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Interpersonal Skills Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information. Other Skills Strong written and verbal communication skills, adaptable to different audiences. Ability to self-learn and work independently with minimal supervision. Effective at managing multiple priorities and projects simultaneously. Proficient in supporting Microsoft Windows Server and desktop environments, including basic server and admin troubleshooting. Demonstrated experience with specialized ancillary line of business applications in support of critical business functions. Experience using IT ticketing systems for tracking and resolving issues. Comfortable supporting batch jobs, file imports, and report generation for core business applications. Comfortable with remote support tools (e.g., Remote Desktop, TeamViewer). Physical Requirements Talking - Effective verbal communication to convey and acknowledge receiving detail or important instructions accurately, loudly, or quickly. Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively. Finger Dexterity - Using primarily just fingers to make small movements such as typing, picking up objects and cables, or pinching fingers together to use equipment. Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers. Visual Abilities - Visual acuity necessary to read small print, read printed and electronic instructions, read email and computer screens, and operate machinery. Able to distinguish between various lights and colors. Physical Strength - Lifting and carrying equipment, ladders, and office machines to facilitate maintenance and infrastructure. Sitting at a desk or workstation during work hours. Exerts up to 50lbs of force occasionally and required to lift up to 50 lbs. Good physical health and fitness level to allow for occasional lifting, climbing, and manual labor. Ability to Operate a Motor Vehicle - Ability to operate a motor vehicle (including a truck or van) with no restrictions. Employee must maintain a valid active license and insurance policy. Reaching and Stretching - Reaching and stretching, above and below the shoulders, able to connect wiring, cables, and work at heights and outside. Bending - Bending, stooping, squatting, and able to reach hardware components, cables, and other infrastructure elements in confined spaces. Able to work on the floor and on a ladder. Work Environment Standard office environment. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check. EOE/M/F/Disability/Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Worked in Desktop Support Role for Atleast 5 Years in user community supporting few thousand user community Deploy Office2013 to aprox 2500 Desktops / Laptops in a phases Work with other teams and get the desktops / Laptops ready for E-mail migration Debug for any Desktop issues during office 2013 deployment. Qualifications Microsoft Office 2013 Windows 2008, Windows 7 Deploy office 2013 to few thousand machines Need to work on Script to deploy Office 2013 to all client machines as ITCM tool is not working Exp in Windows 2008, Windows 7 Environments Done Mass Roll outs of Office 2013 to users at various locations across USA. Location is Smithfield VA or Lisle, Chicago Additional Information Candidates need to have demonstrated Office 2013 experience, Windows Admin, Deployment, Scripting, Desktop Support.

Job Title: Deployed Support Analyst Job Type: Full-time & 5 days in office (no flexibility for hybrid or remote) Duration: 6 Month Contract with potential hire Salary: 20-24hr Day-to-Day Insight Global is seeking a Desktop Support Analyst to support campus-wide IT services at a leading diversified industrial technology university. This role provides hands-on technical support to faculty, staff, and students, delivering exceptional customer service across multiple support channels. The Desktop Support Analyst will be responsible for resolving technical issues through ticketing systems (TDX), walk-in support, phone calls, emails, and meetings. Responsibilities include troubleshooting hardware and software issues, supporting desktop and PC setups, and assisting with Spartan Gaming Network field deployments. This role also requires frequent documentation of IT processes, SOPs, and training materials, as well as performing basic hardware installations and maintenance across campus. Commonly used systems and tools include Active Directory, ServiceNow, Intune, and internal standard operating procedures and training resources. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Education: Highschool Diploma - Experience: 3-4 years of experience within Desktop support / IT help desk - Technical Skills: - Experience with: TDX Active directory Service now Wireless networks Intune - Soft Skills: Excellent communication, willing to learn/be trained, great work ethic - Requirements: o Ability to pass a background check and drug screening Preferred Skills - Desktop Support within medical, education or military background - Previous experience with gaming network

JOB DESCRIPTION Watershed Security, is a Veteran Owned Small Business with over 20 years Cybersecurity and Government Contracting experience. Watershed is looking for a Navy Program of Record (POR) Technician to install, troubleshoot and operate NAVY POR systems on Military Sealift Command vessels. Work will be onsite in Chesapeake and Norfolk Virginia and will require extensive travel. REQUIRED QUALIFICATIONS Must have a DoD Secret Clearance Work will occur at contractor facilities in Chesapeake Virginia and at Navy facilities in the Norfolk area. Extensive travel will be required to CONUS and OCONUS locations Possess or be able to obtain a US Passport within 1 month of hire Must possess an IAT II-level security certification as outlined in DoD 8570.01-M Must have at least 7 years of progressive IT experience, with recent POR experience within the past 3 years Must possess Subject Matter Expert-level knowledge and/or skill set in building, deploying, and/or providing tier 2/3 support in at least one of the following systems: CANEs, ADNS, COMPOSE 4.0.x, GCCS 4.1.1.2, CENTRIXS Block 0/1/2, and/or CND systems Must possess knowledge and/or skill set in some or all of the following areas: enterprise-level tier 2/3 computer network support, server virtualization software (VMWare or Microsoft Hyper-V) usage, workstation image deployment, Microsoft Active Directory user and group administration, TMG, IAV patching, CTO/EXORD/OPORD implementation, HBSS configuration, WSUS configuration, Naval Fleet NOC engagement DESIRED QUALIFICATIONS Experience managing small teams to coordinate the installation and maintenance of Navy IT systems in accordance with established policies and procedures Should be able to lift items of 50lbs or less and be able to navigate uneven work surfaces in the environment Must be able to efficiently communicate with senior leadership on the status of activities being performed Must be able to effectively manage team member activities to ensure complete success in resolving the problems being encountered by the user base. PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $80,000 - $102,000 USD Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Powered by JazzHR IMq3Vmx0cD

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Full-time 3:30 pm - Midnight or Midnight - 9:00 am “I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I've ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” -Patient, Pinnacle Treatment Centers About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 30,000 individuals daily resulting in a network of care spanning across the country. Position Overview: As a Residential Aide, you are a member of a multidisciplinary team, who is directly involved in providing quality care for patients in a residential addiction recovery environment. You will provide continuous patient care, supervision, interaction, role modeling appropriate behaviors, and are responsible for providing structure to and observation of patients that enter treatment. Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population. Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences. Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: HS Diploma / GED (General Equivalency Diploma) General knowledge or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word). Must possess a current valid driver's license in good standing in state of employment and be insurable by the designated carrier. This role is required to drive for company purposes. May require occasional travel up to 10%, including transportation of patients to appointments and/or other treatment locations within the local area. No overnight travel will be required for this position. CPR/MANDT certification - training provided locally and updated as required. Preferred: Six (6) months experience working in a behavioral healthcare setting. Basic knowledge of addiction and the recovery process. Responsibilities: Ensure the wellbeing of patients and provide a safe, positive, supportive, and structured environment. Serve as a resource for new patients - introducing them to other patients and teammates, explaining programs and encouraging participation. Be an active participant as part of the treatment team, providing continuous patient care, supervision, and interaction. Demonstrate a positive, empathetic, and professional attitude towards patients and teammates always. When patient needs are not met, acknowledge and work to resolve concerns. Act as a role model by applying de-escalation techniques, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive culture. Assist in monitoring and maintaining the safety and security of the patients and the facility in collaboration with teammates. Recognize that patient safety is a top priority by conducting safety checks, ensuring these checks are conducted at intervals in accordance with individualized supervision guidelines (e.g., 15-minute checks, 1-hour checks, etc.). Document in patient records timely, accurately, and appropriately. Provide transportation for patients or coordinate transportation with appropriate team members, as required. Assist with AMA identification and intervention. Perform other duties as assigned. Join our team & Start Saving Lives Today

Chesapeake, Virginia, US Information Technology 18262 Full-Time $67889.77 - $113149.62 Description & Qualifications** Description & Qualifications** Are you a **Network Administrator** looking to discover a place you can make a difference every day? Serco is that place!We are currently seeking a Network Administrator to be responsible for IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution, and business processes for the CNIC Regional Offices in **Yorktown, VA** . CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. This position is based out of Portsmouth, Virginia. **This position is contingent upon your ability to maintain and transfer your DoD Secret security clearance** **In this role, you will:** + Support PCrefresh efforts such as Windows upgrades. + Support government phone efforts such as Purebred or other technical upgrades. + Support account creations for NMCI users, troubleshooting CAC issues, and assisting users with technical issues. + Provide regional and local level design and installation support to Navy-wide Operational Technology (OT) initiatives and programs for specific instantiations within regional networks. + Maintain and securing regional and local level OT systems in accordance with Navy directives. + Ensure connectivity and integration with regional monitoring and enterprise management services. + Troubleshoot system outages and network connectivity issues; engaging with program-level support personnel, base-level communications, and regional staff to resolve issues. + Ensure OT systems adhere to cybersecurity principles and support any local IA initiatives designed to secure and accredit existing OT system. + Provide support to resolve technical issues that arise during sustainment, including Maintenance trend analysis, technical issue resolution, interface with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems. + Perform administration and maintenance of network infrastructure hardware and components. + Monitor and maintaining servers physical and virtual network switches and routers, workstations, Laptops and Multi-function Devices (printers) on the network. + Create and maintain documentation of physical and logical connectivity of network devices. + Research and recommend network products based on customer requirements. + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions. + Coordinate with vendors and other Government agencies to provide support for network devices. + Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed by the Region N6. + Monitor the Enterprise Operations Console, and document and report network related incidents, looking for indications of network related incidents. + Manage and configure Access Control List (ACL) on SIPR. + Maintain the Wireless Device Inventory and update, distribute and program wireless devices. + Perform routine network administration tasks such as opening/closing of network ports. **To be successful in this role, you will have:** + **An active DoD Secret Security Clearance** + **U.S Citizenship required** + Current DoD IAT 8570 level II compliant certification + A High School Diploma/GED + Minimum 4 years' hands-on experience, to include three (3) of the following four (4) areas: + Systems Requirements, Operational Requirements, Test & Evaluation, and Training + Hands-on IT technical experience + Experience supporting NMCI + Ability to travel up to 10% Apply today to discover your place in our world! **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .

Amentum/Delta Bridge is seeking skilled CONUS Technical Engineering resources to support the survey, installation, and configuration of a cutting-edge Wireless Intrusion Detection System (WIDS) at a classified customer site in Norfolk, Virginia. This role is on a casual basis, designed to match the customer's dynamic schedule. The project will begin with approximately two months of focused installation work, followed by occasional O&M support as needed. Schedules will be coordinated several weeks in advance to ensure smooth execution. Responsibilities + Assemble and mount antennas/brackets, including above drop ceilings. + Pull, terminate, and test Ethernet cabling. + Potentially transport and stage equipment between buildings. + Execute tasks in alignment with Amentum's strict safety standards and compliance procedures. + Perform work during both business hours and after-hours, depending on facility availability. Required Qualifications + Hands-on experience with installation procedures, including conduit bending and related tasks (preferred). + Ability to safely climb stepladders up to approximately 10 feet. + Minimum 1-2 years of relevant field experience. + Strong analytical and problem-solving skills with attention to detail. + Effective interpersonal, communication, and collaboration skills to work within a team-oriented environment. + Excellent organizational and time-management abilities to meet shifting project demands. + Clearance: Active Secret clearance required This role offers the opportunity to gain valuable experience supporting mission-critical technology in a secure environment, while working with a highly respected team at Amentum/Delta Bridge. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

Job DescriptionSalary: based on experience is located on-site at 831 Industrial Avenue, Chesapeake, VA 23324**** Oversees organizations computer systems and database networks, ensuring optimal maintenance and security protocols are in place. Key responsibilities encompass collaboration with IT personnel and company staff to assess network and system requirements, supervising the implementation of new hardware and software solutions, and utilizing employee feedback to effectively diagnose and resolve issues. Essential Duties and Responsibilities Facilitate the design and implementation of network systems. Deliver comprehensive network support across diverse operating systems. Implement and set up networking hardware for optimal performance and connectivity. Ensure continuous network connectivity for all computer workstations. Provide comprehensive network support to end-users. Oversee the management of servers, along with their corresponding hardware, applications, services, and configurations. Formulate and oversee policies governing the utilization of network resources. Develop and oversee comprehensive strategies for disaster recovery and data backup management. Assess and propose enhancements to security measures and system upgrades. Ensure continuous monitoring of the network to maintain optimal performance levels. Develop and oversee the management of network user accounts and permissions. Conduct a thorough evaluation of product releases to mitigate user disruption and guarantee compatibility. Develop comprehensive technical support documentation for various systems and applications. Other duties as assigned, requested or needed. Position Requirements Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field is required. Over two years of experience in network administration. Preferred experience with Microsoft Windows Server versions 2008, 2012, and 2016. Prior experience with Cisco switches and routers is preferred. Knowledge, Skills and Abilities: A comprehensive understanding of networking principles is essential for effective communication and data exchange within and between organizations. Demonstrated expertise in network engineering, operations, and performance analysis. Proficient in technical troubleshooting with practical experience. Demonstrates the capability to operate autonomously with limited oversight. Understanding of computing infrastructures. Proficient in server management and monitoring tools. Demonstrates outstanding analytical skills and a strong aptitude for resolving complex issues. Demonstrated ability to effectively communicate and support non-technical individuals in navigating complex technical challenges. Ability to resolve complaints and negotiate with others. ****Position is located on-site at 831 Industrial Avenue, Chesapeake, VA 23324****

Entry-Level IT Technician - Blackwater Technology Solutions Job Type: Full-Time | Entry-Level About Us Blackwater Technology Solutions is a veteran-owned IT services company built by two retired veterans. We deliver military-grade precision to local businesses through IT support, VoIP systems, website and AI integration, and workforce training. We're looking for a disciplined, motivated Entry-Level IT Technician to grow with us. You don't need to know everything on day one-you just need the drive to learn fast, solve problems, and take care of customers. What You'll Do Assist with the installation and configuration of VoIP and IT systems. Support AI-driven websites and integrations. Help troubleshoot and maintain client networks and systems. Participate in client site visits, audits, and routine service calls. Learn and apply best practices from senior technicians and leadership. What We Offer Paid training and sponsorship for CompTIA certifications (Tech+, A+, Network+). Direct mentorship from experienced Navy veterans. Hands-on experience with cutting-edge IT and AI tools. Clear growth path into higher-level IT roles. What We're Looking For Discipline, reliability, and eagerness to learn. Strong problem-solving and communication skills. Customer-first attitude. Local candidates preferred (Elizabeth City, Camden, Currituck). Basic IT knowledge helpful, but not required. Compensation & Benefits Competitive entry-level pay (commensurate with experience). Paid certification training. PTO and growth opportunities as the company expands.

is open until filled* Current status - Accepting applications Subject to Availability of Budgeted Funds The role of the Network Administrator is to ensure secure, reliable, and efficient network connectivity across all campuses. The Network Administrator installs, configures, and maintains network infrastructure; monitors system performance; and proactively resolves issues to minimize downtime. The Network Administrator provides advanced technical support, collaborates closely with Information Technology (IT) staff and other college departments, and communicates effectively with stakeholders. The Network Administrator supports COA's cybersecurity posture, system stability, and commitment to delivering a dependable technology environment that advances the college's mission and goals. The Network Administrator receives supervision from the Director of Information Technology. * Manage enterprise network resources on all campuses; analyze network performance and usage, and troubleshoot network problems. Responsible for the overall performance and availability of the network. * Establish and maintain routine preventative maintenance schedule; maintain network diagrams; maintain the security of the campus-wide network, including the network firewall system, authentication servers, and Internet addresses. * Manager server infrastructure, including but not limited to electronic mail, authentication servers, and other servers as deemed necessary. * Troubleshoot and support the college's storage systems. Create and review reports on storage usage. * Allocate and de-allocate LUNs, NFS, and CIFS as needed in a multiprotocol environment. * Administer Microsoft Active Directory, including the creation and troubleshooting group policies. * Support the IT helpdesk environment. * Manage G Suite (Google Workspace for Education) and Office 365/Azure environments. * Other duties as assigned. Required: * Associate of Applied Science degree in Information Systems or related field from a regionally accredited institution. * Minimum of two years of experience with network component hardware, software, and security. * Experience with Microsoft Server 2016-2019-2022; Palo Alto Firewall; Cisco Switches Desired: * Bachelor's of Science degree in Information Systems or related field from a regionally accredited institution. * Four years of experience with network component hardware, software, and security. * Experience with Microsoft Server 2025; VMware * Experience administering Microsoft Active Directory in a medium-to-large scale network environment, including the creation and troubleshooting group policies. * Experience working in a higher education or college-level academic setting. Knowledge of: * Operating systems and Storage Area Networks (SAN) and backup solutions. * Proficiency in Windows operating systems and Microsoft Office. * Advanced knowledge and experience with local area networks (LANs). Ability to: * Work across various operating system platforms. * Communicate effectively, both orally and in writing. * Work successfully in a team environment, prioritize a variety of work assignment and meet deadlines. * Exercise good judgment and initiative. * Possess, or ability to obtain, an appropriate, valid driver's license.

The Engineer Trainee will engage in learning and supporting various engineering functions, with a focus on the assembly, troubleshooting, and repair of mining trucks. This role offers hands-on experience in the engineering and technical aspects of the heavy machinery sector. The Engineer Trainee will collaborate with experienced engineers to assist in the construction and maintenance of mining trucks and contribute to solving mechanical and electrical challenges. *This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship. Responsibilities Assist senior engineers in the assembly and development of mining trucks, ensuring adherence to quality and safety standards. Participate in the assembly and construction of mining trucks, aiding in the installation of mechanical, electrical, and hydraulic components. Diagnose and troubleshoot mechanical, electrical, and hydraulic issues in mining trucks, providing effective solutions for repairs and improvements. Support the repair and maintenance of mining trucks, ensuring optimal functionality and compliance with industry standards. Collaborate with engineering teams to identify recurring issues and propose enhancements to improve performance and reliability. Collect, analyze, and interpret performance data from mining trucks, offering insights into operational efficiency and recommending corrective actions. Contribute to engineering projects related to mining truck design, testing, and modification, tracking milestones and ensuring timely completion. Participate in the testing of newly built or modified mining trucks to ensure they meet operational and safety requirements. Assist in creating and updating technical documentation, including repair manuals, design specifications, and maintenance logs. Stay informed on the latest technologies and best practices in mining truck engineering and maintenance through training and development programs. Work with cross-functional teams, including manufacturing, quality control, and maintenance, to ensure the successful delivery and upkeep of mining trucks. Document technical incidents and quality issues, contributing to continuous improvement efforts. Engage in training and cross-functional development programs to enhance skills and knowledge. Competencies Education and Experience: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field. Strong interest in heavy machinery, specifically mining trucks, and a willingness to learn. Basic understanding of mechanical and electrical systems in large-scale vehicles or machinery. Excellent problem-solving skills, with the ability to troubleshoot and repair mechanical, electrical, and hydraulic issues. Ability to work with engineering software and tools used for diagnostics, analysis, and repair. Strong communication and teamwork skills, with the ability to work collaboratively across departments. Good organizational skills, attention to detail, and the ability to follow technical specifications. Knowledge of Outlook software, Excel Spreadsheet software and Word Processing software. Travel to customer and supplier sites domestically and internationally for 2-7 weeks in duration. Ability to obtain and maintain Local Mine induction and access. Ability to obtain and maintain Local Mine HSE certification. Ability to obtain and maintain a valid passport and driver's license. Our Offer An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary. Referral Bonus: Tier II Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden. Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information. One Passion. Many Opportunities. The company In line with its international growth, Liebherr's venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr's manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States. Location Liebherr Mining Equipment Newport News Co. 4100 Chestnut Avenue 23607 Newport News, VA United States (US) Contact Nicole Alden ************************* [Not translated in selected language]

Information Systems Solutions (ISS) is looking for an IS/IT Subject Matter Expert Level V to support the JS J7 Joint Training DevSecOps pipeline core infrastructure and data center in Suffolk, VA. The selected candidate will be responsible for supporting the Deputy Directorate, Joint Training (DDJT) for Assessment and Authorization (A&A) accreditation efforts. This role is 100% onsite. Key Responsibilities Test and apply security controls based on security categorization, the application of overlays (privacy, classified, intel, etc.) and security control tailoring (AI, NOFORN, etc.). Conduct active and passive reconnaissance of data, with the ability to assess and author Plans of Milestones and Actions (POA&Ms) containing accurate and verifiable mitigation statements, milestone tracking, and applying to the most relevant security control. Development of comprehensive required A&A documentation, including System Security Plan (SSP), Security Assessment Plan (SAP), Security Assessment Reports (SARs), etc. Adherence to the eMASS scheduled tasking within the accreditation cycle, including Quarterly Independent Verification and Validation (IV&V), quarterly STIG checks, Annual Security Review (ASR), monthly POA&M updates, and resubmission for ATO, ATC, IATC and IATT as applicable. Maintenance of DISA circuit connections (CCSDs), inheritance from accredited systems and cloud service providers, and the workflow schedule on accreditations. Why Work For ISS? At ISS we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gatherings within the company to foster camaraderie. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career. Requirements Clearance Level TS/SCI clearance Certifications (IAT Level III) One of the following: CompTIA Advanced Security Practitioner (CASP CE) Cisco Certified Network Professional Security (CCNP Security) Certified Information Systems Auditor (CISA) Certified Information Systems Security Professional (CISSP) GIAC Certified Enterprise Defender (GCED) GIAC Certified Incident Handler (GCIH Functional area training certificates (required prior to start date): DISA eMASS Computer Based Training Annual Cyber Awareness Training Required Skills and Experience Required minimum qualifications include: A TS/SCI clearance. A Master's degree or 10 years of experience with data design in a consulting or internal role, defining data strategy and architectures while developing and mentoring staff at all levels to build and deliver high quality and highly innovative simulation services. At least 5 years of experience related to DoD major systems or programs.

Full-time Description For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

is located on-site at 831 Industrial Avenue, Chesapeake, VA 23324 Oversees organization's computer systems and database networks, ensuring optimal maintenance and security protocols are in place. Key responsibilities encompass collaboration with IT personnel and company staff to assess network and system requirements, supervising the implementation of new hardware and software solutions, and utilizing employee feedback to effectively diagnose and resolve issues. Essential Duties and Responsibilities * Facilitate the design and implementation of network systems. * Deliver comprehensive network support across diverse operating systems. * Implement and set up networking hardware for optimal performance and connectivity. * Ensure continuous network connectivity for all computer workstations. * Provide comprehensive network support to end-users. * Oversee the management of servers, along with their corresponding hardware, applications, services, and configurations. * Formulate and oversee policies governing the utilization of network resources. * Develop and oversee comprehensive strategies for disaster recovery and data backup management. * Assess and propose enhancements to security measures and system upgrades. * Ensure continuous monitoring of the network to maintain optimal performance levels. * Develop and oversee the management of network user accounts and permissions. * Conduct a thorough evaluation of product releases to mitigate user disruption and guarantee compatibility. * Develop comprehensive technical support documentation for various systems and applications. * Other duties as assigned, requested or needed. Position Requirements Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Education and Experience: * Bachelor's degree in Computer Science, Information Technology, or a related field is required. * Over two years of experience in network administration. * Preferred experience with Microsoft Windows Server versions 2008, 2012, and 2016. * Prior experience with Cisco switches and routers is preferred. Knowledge, Skills and Abilities: * A comprehensive understanding of networking principles is essential for effective communication and data exchange within and between organizations. * Demonstrated expertise in network engineering, operations, and performance analysis. * Proficient in technical troubleshooting with practical experience. * Demonstrates the capability to operate autonomously with limited oversight. * Understanding of computing infrastructures. * Proficient in server management and monitoring tools. * Demonstrates outstanding analytical skills and a strong aptitude for resolving complex issues. * Demonstrated ability to effectively communicate and support non-technical individuals in navigating complex technical challenges. * Ability to resolve complaints and negotiate with others. Position is located on-site at 831 Industrial Avenue, Chesapeake, VA 23324

Norfolk, Virginia, US Information Technology 12555 Full-Time $5 - $200000 Description & Qualifications** Description & Qualifications** Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Norfolk, Virginia. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/ Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. In this role, you will: + Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components + Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance + Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues + Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems + Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions To be successful in this role, you will have: + An active DoD SECRET security clearance + An up to date Information Assurance Technical (IAT) Level II baseline certification + High School Diploma with 4 years technical training related to Information Technology, Cyber Security, Computer Science, or related discipline + IT related knowledge and experience particularly in providing AV/VTC support + Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems + Travel up to 10% **Company Overview** Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **Pay Transparency** Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act. For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract. Benefits - Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role): + Medical, dental, and vision insurance + Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract + 401(k) plan that includes employer matching funds + Tuition reimbursement program + Life insurance and disability coverage + Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection + Birth, adoption, parental leave benefits + Employee Assistance Plan that includes counseling conditions + Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards. To review all Serco benefits please visit: ******************************************* . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .