Remote support specialist job in San Francisco, CA
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
US - Tax - BTS - FSO CTORS Information Reporting and Withholding EDGE Senior Analyst
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
When you join EY EDGE, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice.
Your key responsibilities
Work independently, recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely, efficiently, and accurately completed. Tax Projects including but not limited to implementation of new tax laws, moderately complex analysis of tax methods of accounting as well as tax processes or calculations for compliance purposes. Responsible for identifying moderately complex tax related issues and providing recommended solutions via research and/or position development, and documentation. Lead the preparation and review of moderately complex tax/accounting regulatory and tax compliance with limited supervision. Perform and document research and analysis on related accounting and tax issues. Guide team members and be a role model on moderately complex tax projects. Keep knowledge up to date of new tax and accounting developments as well as of EY standard technologies and processes related to job function.
Responsibilities include
Prepare or detail review complex financial closings, tax compliance filings and other tax related processes or tasks
Compile and/or evaluate moderately complex data, computations, documentation and various tax and accounting technologies
Responsible for Service Quality across identified aspects of delivery. Understand opportunity risk in relation to our Scope of Services
Develop, document, and gain cross functional alignment on processes to support processes and internal teams
Demonstrate deep technical excellence in specific offerings and broaden technical skills across capabilities.
Maintain internal network by providing technical assistance to others within EY in area of expertise
Provide effective oversight, feedback, and coaching to junior team members
Mentor/coach team members to develop technical and leadership capabilities
Skills and attributes for success
Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments
Proficient using Microsoft products such as Excel, Word, and Power Point
Experience with financial and tax applications, such as Gosystems, Onesource TP, Corp Tax, as required by area of specialism
Strong attention to detail
Good communication skills (both written & verbal)
Proven conceptual and analytical ability
To qualify for the role you must have
Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
4 - 6 years of increasingly diverse or moderately complex experience in related field
Ability to prioritize, handle and track multiple assignments
Strong analytical and problem-solving skills
Ability to work independently
Some supervision skills will be required
Strong oral and written communication as well as presentation skills
Experience with financial and tax applications such as GoSystems, CorpTax, Onesource, as required by area of specialism
Proficient using Microsoft products such as Excel, Word, and Power Point
Proficiency in tax accounting systems
Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt, but not required
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $75,200 to $124,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $90,200 to $141,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .
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$90.2k-141k yearly 1d ago
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Tech Patent Prosecution Specialist
Vanguard-Ip
Remote support specialist job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
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$76k-129k yearly est. 5d ago
Market Executive: Innovation Tech Banking MD
Jpmorgan Chase & Co 4.8
Remote support specialist job in San Francisco, CA
A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition.
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$72k-127k yearly est. 1d ago
Technical Product Support Specialist
Digilock
Remote support specialist job in Petaluma, CA
We want to hear from you if you are passionate about helping customers and providing exceptional technical support!
As a Technical Product SupportSpecialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products.
In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls.
This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us!
**This role is full-time, on-site in Petaluma, CA**
Responsibilities:
Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀)
Troubleshoot reported problems and get a full understanding of what the customer is asking for and why.
Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base.
Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s).
Identify process improvements and other product features to reduce the number of customer inquiries.
Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels.
Just be awesome and flexible.
Requirements:
Minimum of 2 years working in a Product Support or Customer Service role.
Not afraid of taking an unhappy customer and turning them into a happy one.
Strong analytical and critical thinking skills.
Able to work independently or in a team.
Strong organizational skills.
Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups.
Ability to learn new products, concepts, and eagerness to explore new technology.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication skills, both written and verbal.
Proficiency in Microsoft Office Suite and other relevant software applications.
Ability to maintain confidentiality and handle sensitive information with discretion.
Attention to detail and accuracy in all work tasks.
Why Should You Apply?
At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward.
We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
$47k-95k yearly est. 18h ago
Desktop Support Specialist
I.T. Solutions, Inc. 3.9
Remote support specialist job in Richmond, CA
Long Term Contract
Onsite at Richmond, CA. Can be Remote on Friday's (Occasional travel to Brisbane Site Needed)
Our client is seeking a Temporary Desktop SupportSpecialist (CONTRACT). The primary responsibility will be to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Equipment support includes tablets, computers, mobile devices, printers and other end-user hardware and software, as well as audio/visual equipment. The Specialist executes client device installation, repair, and upgrades to ensure optimal performance. The Specialist will provide in person or remotesupport in a timely and accurate fashion while adhering to all corporate processes and procedures. Level will be determined by skills, experience, and education.
ESSENTIAL FUNCTIONS:
Respond to Service Desk tickets and serve as the first point of contact for technical issues over the phone, via email or in-person.
Capture/Gather information, perform initial troubleshooting to resolve issues utilizing documented processes and procedures.
Adhere to processes to perform triage and escalation of incidents and service requests in a timely manner.
Utilize ticketing system to document resolutions and prioritize requests while adhering to deadlines and Service Level Agreements
Consistently and successfully perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Determine and execute the best solution for the issue based on available information and details provided by users.
Properly configure and deploy hardware and software.
Standardize and automate processes using scripting technology.
Oversees system image management to align with company security guidelines or SOP (standard operating procedure).
Responsible for the maintenance and creation of software packages & security patches
Plans and implements system automation as required for better efficiency.
Identity Access Management (Account creation and deactivation)
Participate in IT Projects and team efforts.
EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:
2+ years of experience as a Service Desk Specialist.
Above average understanding of computer systems, mobile devices, and other technology products.
Ability to diagnose and resolve basic technical issues, as well as, researching new ones.
Working knowledge of MS Active Directory, Office 365 administration, Microsoft Office Suite, Windows, and PC hardware.
Experience working with BOX, Okta, Zoom, SharePoint, and MDM solutions.
Excellent organizational, communication, time management, problem-solving, and customer-service skills.
Ability to understand and execute technical manuals, documentation, and guides.
Must have strong customer service skills, including ability to listen, interpret and explain IT related issues,
and concept in non-technical terms.
Must possess excellent verbal and written communication skills.
Team-orientated and available for evening/weekend work when necessary.
Computer-related qualifications and certifications will be viewed favorably.
CompTIA A+ (Plus) certification preferred.
Must be able to lift up to 50 lbs.
OTHER QUALIFICATIONS:
Great emphasis on customer service.
Ability to multitask in a fast-paced environment.
Experience with supporting audio video events preferred.
Familiarity with various compliance / regulatory laws (i.e., SOX, HIPAA, PCI, etc.).
Experience working in a laboratory environment preferred.
Will need to be able to work onsite at the Point Richmond facility and work onsite at our Brisbane facility potentially 1 day per week.
The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.
I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$41k-55k yearly est. 1d ago
Senior Support Engineer
IBM Computing 4.7
Remote support specialist job in San Francisco, CA
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Senior Support Engineer, you will report to the Manager of Support Engineering and the Senior Support Engineer as a key member of the Global Support & Services organization and advocate for customer satisfaction and success. You will troubleshoot complex issues related to Vault and Vault Enterprise and work to find viable solutions while maintaining detailed communication with customers and responsiveness to their needs. You will contribute to product growth and development via weekly product meetings. You will also attend customer meetings as needed to help identify, debug and resolve the customer issue and will serve as a liaison between the customer and HashiCorp engineering.
This will be a part of our Vault Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Open Source/Enterprise teams.
What you'll do:
Reproduce and debug customer issues by building or using existing test environments and tools.
Communicate tactfully with customers: gather info, provide diagnostic and resolution steps, convey process and product guidance
Solve incoming technical support requests within SLA, including high-severity urgent cases.
Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features.
Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings.
Collaborate with account managers to schedule, coordinate, and lead customer debugging calls.
Document and record all activity with customers in accordance to both internal and external security standards.
Contribute to product documentation, customer knowledge base, and best practices guides.
Continuously improve process and tools in collaboration with the team.
Periodic on-call rotation for production-down issues.
Provision and bootstrap a Vault cluster without assistance.
Understanding of Vault/Vault Enterprise and the interaction with other products within the HashiCorp Product Suite.
Begin preparation for the Vault Certification Exam
Complete Vault Certification Exam.
Within first 60 days:
Ride along on 1-2 live customer debugging calls.
Effectively triage and respond to Sev 3 & Sev 4 inquiries independently.
Contribute 1 Support Knowledge Base article.
Complete 10 Support Tickets with the guidance of more senior team members.
Effectively triage customer support tickets and understand the difficulty of tickets being submitted
Begin working Sev 2 tickets.
Within first 90 days:
Respond to Sev 1/production down issues with minimal assistance.
Independently find points of error and identify root cause by examining log files.
Create ongoing KB articles that will benefit all customers, 1 article per month.
Meet performance goals set by management for ticket closure per month, SLA, and CSAT.
Required technical and professional expertise
Hands on experience in Support Engineering (or comparable customer-facing technical role), preferably for mission-critical software. Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python).
Experience with major cloud platforms, distributed systems, microservice architecture, and containers.
Ability to read complex code for troubleshooting and familiarity with Github.
Experience with REST APIs and command line tools.
Preferred technical and professional experience
Bachelor's degree in Computer Science or equivalent professional experience preferred
DevOps Engineering, Software Engineering, and/or System Administration experience is a plus.
Experience or knowledge with Vault; other HashiCorp tools is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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$89k-118k yearly est. 1d ago
Litigation Docketing Specialist
Debevoise & Plimpton 4.9
Remote support specialist job in San Francisco, CA
LITIGATION DOCKETING SPECIALIST (San Francisco)
MANAGING ATTORNEY'S OFFICE
Debevoise & Plimpton LLP is a premier law firm with market-leading practices and a global perspective. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration. The firm is seeking a full-time experienced Litigation Docketing Specialist to become part of the Managing Attorney's Office. The Litigation Docketing Specialist will sit in the firm's San Francisco office and will be expected to interact professionally with administrative staff and lawyers. This is a non-exempt position and reports to Counsel, Managing Attorney.
Responsibilities include but are not limited to:
Entering data into the firm's docketing and calendaring system.
Performing electronic court filings in federal, state and appellate courts.
Responding to requests for recommendations of experts, arbitrators and other outside counsel.
Monitoring cases and retrieving documents with the use of various online resources.
Serve documents and file documents in court.
Assisting with maintenance of corporate diary.
Assisting with procedural and filing requirements of California state and federal courts.
Requirements:
Bachelor's degree or equivalent work experience.
Minimum 1-2 years of litigation docketing specialist experience required.
Experience with Court Management System such as CourtAlert, eDockets or CompuLaw.
Westlaw and/or Lexis.
PACER and any of the main California state court e-filing vendors (e.g., OneLegal).
Court running experience.
Familiarity with California procedural codes and Fed. R. Civ. P. as pertinent to docketing and calendaring.
Familiarity with Outlook, Word, Excel.
Data entry experience.
Strong client service ethic.
Ability to learn and retain detailed information about court procedures and documentation.
Strong organizational and communication skills.
Ability to juggle multiple tasks and deadlines, the ability to work effectively as a member of a team, and the ability to work well under pressure.
Ability to work paid overtime, occasional nights and weekends, and flexibility in starting time (as needed).
TO APPLY:
A resume and cover letter are required to apply for this position. Please tell us where you saw this posting and send required materials to:
Human Resources
Ahan Kim Morris, Talent Manager
**********************
Debevoise & Plimpton LLP
650 California Street
Suite 3100
San Francisco, CA 94108
Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.
$76k-105k yearly est. 2d ago
Principal Enterprise IT Engineer
1X Technologies As
Remote support specialist job in Palo Alto, CA
Principal Enterprise IT Engineer, IT & Security
About 1X We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey.
Role Overview The Principal Enterprise IT Engineer will lead the strategy, architecture, and implementation of enterprise IT systems across the company. This role will define standards for identity, endpoint management, collaboration, and security while scaling IT infrastructure to support rapid organizational growth. You'll play a key leadership role, mentoring senior engineers and influencing cross-functional and executive stakeholders to align IT operations with strategic business needs.
Responsibilities
Define and drive enterprise IT strategy, architecture, and roadmaps across identity, collaboration, and device platforms
Lead administration and scaling of Google Workspace, Okta, Intune, and MDM platforms with a focus on Zero Trust principles
Develop and implement automation frameworks and scripting (Bash, Python, PowerShell) to streamline IT operations
Align IT systems with compliance standards (e.g., SOC2, ISO 27001) and proactively mitigate enterprise risks
Ensure seamless integration of IT systems with engineering, manufacturing, and robotics environments
Act as senior escalation point for IT operations, mentoring IT engineers and building a high-performance function
Influence executive and cross-functional stakeholders to ensure IT strategy supports business growth
Requirements
Expert-level knowledge of Google Workspace, Okta, Microsoft Intune, and MDM platforms across multiple OS (mac OS, Windows, iOS, Android)
Strong scripting and automation skills (Bash, Python, PowerShell); experience implementing Zero Trust security
Proven experience scaling IT systems globally in high-growth, cloud-first or hybrid environments
Ability to lead IT architecture initiatives and partner with executive and security leadership
Experience mentoring senior IT engineers and leading high-performance teams
Preferred: Familiarity with Terraform, Ansible, and IT support for robotics or engineering-heavy environments
Preferred: Certifications such as CISSP, Okta Certified Architect, Google Workspace Admin, or Microsoft Enterprise Mobility
Benefits & Compensation
Salary Range: $180,000 - $235,000
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Equal Opportunity Employer 1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
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$180k-235k yearly 5d ago
L2 Support Operation Specialist
Infostride
Remote support specialist job in Mountain View, CA
The L2 Support Operations Specialist is responsible for managing the support ticket queue by reviewing an inquiry and dispatching it to the right person to handle. This person handles inquiries/incidents for GCA and CABES services except technical support cases that should be handled by the Engineering team.
This role serves as the central coordination point between L1, L2 (IBM), L3 (Drivemode & HM), and product manager team, design team, legal team, QA team, ensuring that tickets are properly triaged, routed, resolved, and escalated according to severity and operational rules.
The L2 Support Operations Specialist handles:
Queue monitoring for inquiries and dispatch a ticket to the appropriate person
Queue monitor time: 10:00 am to 14:30 pm on weekdays in PT
14:20-14:40pm Daily sync with a queue manager in JST
Handles mainly non-technical requests (Severity 1-4) to improve the products, designs, localizations, legal, regulations related
If needed, assign a ticket to an appropriate person or a lead in that team
Communicate with a customer proactively to get details to help proceed a request (via JIRA, Slack, Call)
Analyze the data and Improve operational processes and operations
Work with Service Manager to keep the queues healthy and improve processes
Ideally but not mandatory: Investigate, triage and debug the issues (with certain technical skills)
Severity 1 incidents & technical inquiries are escalated to one of three on-call engineers to be a triage according to the defined escalation process.
Required Skillsets
Experience in ITSM / Incident & Problem Management for +3 years
Hands-on experience with Jira or other Support management tools (ticket workflows, priorities, escalation)
Ability to distinguish and handle technical vs. non-technical issues
Familiarity with mobile applications, connected services, or automotive software
Strong triage, prioritization, and coordination skills
Clear written and verbal communication skills
English required
Japanese preferred
Ability to work calmly in a fast-paced, operational environment
Strong documentation and detail-oriented
High flexibility and a patient and capable of investigating an issue
Preferred skillsets
Capable of reading codes (Kotlin Multi Platform, Swift, GraphQL, basic server languages) for debugging
Key Responsibilities
1. Queue Management & Triage
Monitor incoming Jira tickets across GCA and CABES on a daily basis for Non Technical inquiries
Shift schedule: 10:00 am - 14:30 pm on weekdays in PT except Drivemode's holidays
Non Technical inquiries: Read the manual, feature requests, feedback to improve products, designs, legal related, local requirements, regulation, quality assurance related
Perform initial triage to confirm:
Severity level
Technical vs. non-technical classification
Correct product and ownership
Ensure tickets include sufficient context (impact, urgency, background)
Adjust severity when necessary and return tickets to L1/L2 with explanation if misclassified
2. Handling & Resolution
Own and resolve assigned non-technical tickets (Sev 1-4) end-to-end
Apply known fixes, workarounds, and build KBs
3. Dispatch & Routing
Route tickets to the appropriate teams (L3, 3rd party, PM, Design, QA, Vehicle, Legal)
Ask Product Manager to reach out to HM vehicle team when product ownership is unclear
Support cross-product and cross-region ticket coordination
4. Escalation & SLO Management
Monitor acknowledgment and response times against defined SLOs
Escalate tickets via Jira and Slack when SLOs are breached and notify relevant stakeholders listed in Escalation process
Support escalation flow for:
Sev 1-3 → Manager / Sr. Manager
Sev 4 → Queue review and prioritization
Provide clear and concise context when escalating tickets
5. Communication & Coordination
Act as a communication bridge between L1/L2, L3, Service Manager, Eng managers and HM
Provide timely updates in Jira to ensure transparency
Use Slack for operational communication when coordination is required
Support smooth handover during daily and weekly on-call transitions
6. Documentation & Continuous Improvement
Maintain accurate ticket history, investigation notes, and resolutions
Identify recurring issues and propose improvements to SOPs, FAQs, or KBs
Provide operational insights to the Service Manager for reporting and analysis
Support process improvements related to ticket flow, triage, and escalation
$41k-71k yearly est. 1d ago
Tech Bar Analyst - Onsite IT Support Specialist
Tech Mahindra 4.3
Remote support specialist job in San Francisco, CA
A leading IT services provider is seeking a Tech Bar Analyst in San Francisco. The role involves assessing and resolving employee requests related to hardware and software issues. Candidates should possess a bachelor's degree and have over 5 years of relevant experience. Strong communication skills and the ability to support multiple OS environments, particularly MacOS, are essential. Comprehensive benefits including medical and paid time off are offered alongside a competitive salary between $50,000 and $55,000 annually.
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$50k-55k yearly 1d ago
Autonomy Systems Engineer: Field Deployments & Debug
Pronto 4.1
Remote support specialist job in San Francisco, CA
A pioneering tech company in San Francisco is seeking a Robotics Engineer who excels in system-level debugging and end-to-end feature delivery for autonomous trucks. The successful candidate will develop and validate autonomy features, lead technical deployments, and collaborate across various teams. Requirements include 2+ years of software development experience and strong programming skills in modern languages. A role involving occasional travel to customer sites is also included.
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$105k-155k yearly est. 2d ago
Information Technology Support Technician
The Mice Groups, Inc. 4.1
Remote support specialist job in San Mateo, CA
As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.
Key Responsibilities:
Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Perform routine maintenance and updates on workstations and servers
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles
Technical Skills Required:
Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Experience with ticketing systems like Jira/Confluence and ConnectWise
Strong understanding of workstation/server hardware components
Soft Skills:
Excellent communication and interpersonal skills
Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• • Strong problem-solving abilities and customer service orientation
Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.
We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
$48k-85k yearly est. 4d ago
Administrative Services Technical Support Specialist
Opengov 4.4
Remote support specialist job in San Francisco, CA
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical SupportSpecialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical SupportSpecialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical SupportSpecialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
Perform research across various tools to determine if the incident is a known issue or defect.
Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
Contribute to the existing knowledge base to support customer self-service and training.
Participate in scheduled training sessions to learn internal and proprietary technologies.
Utilizing AI tools to service more customers faster with higher quality.
Requirements and Preferred Experience:
Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
Interest in building strong interpersonal, written and verbal communication skills required.
Strong technical aptitude to problem solve and understand complicated problem statements required.
Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
Excellent organizational, time-management, and prioritization skills required.
Ability to collaborate and thrive within a team environment required.
Ability to learn new technologies and concepts quickly required.
Ability to handle multiple competing priorities required.
Must be able to work specific shifts to provide support during business hours required.
Participate in rotating on-call after business hours support required.
Experience or interest in using AI
Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $52K - $60K
Apply for this Job
$52k-60k yearly 2d ago
IT Engineer - Onsite SF, Autonomous & Impactful
Hard Yaka
Remote support specialist job in San Francisco, CA
A fast-growing tech company based in San Francisco seeks an experienced IT Engineer for contract work. You will manage IT operations, leading employee onboarding and troubleshooting. Candidates should have 3-5 years of experience in IT roles, with skills in Google Workspace and troubleshooting. The position requires reliable execution and communication skills. You will work in the office three days a week, participating in an innovative tech culture that values diversity and collaboration.
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$113k-161k yearly est. 2d ago
IT Engineer
Supermicro 4.7
Remote support specialist job in San Jose, CA
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Why This Role Matters:
Drive IT Infrastructure Excellence:You will play a key role indesigning, implementing, and optimizing Supermicro's IT systems to enhance performance, reliability, and security.
Work with Cutting-Edge Technologies:You will have hands-on experience with Hyper-converged Infrastructure (HCI), Microsoft, and VMware environmentsto support critical business operations.
Enhance Security & System Stability:Your expertise innetworking, storage, virtualization, and IT securitywill ensure a robust and scalable IT infrastructure.
What You'll Do:
IT System Design & Implementation:
Design, plan, and implementcomplex IT infrastructure solutionsto support business operations.
Configure and manage Hyper-V, Nutanix, and ESXi environmentsincluding:
Storage Spaces Direct (S2D)
Azure Stack HCI, SCCM VMM
Hyper-V with Replicas, Windows Clustering
Active Directory, DNS/DHCP
PowerShell scripting and automation
Virtual Desktop Infrastructure (VDI)
Infrastructure Optimization & Security:
Manage and maintain Microsoft Exchange (2013-2019).
ImplementMS LAPS, privileged access management, EPM, DLP, encryption, and MDM security solutions.
Overseenetwork protocols and IT security best practicesto protect data and infrastructure.
AdministerM365 Intune and security-related productsfor enterprise environments.
Storage & Systems Management:
SupportSAN storage solutionsand ensure optimal performance.
Work with Linux-based systemsto support hybrid IT environments (a plus).
UtilizeITIL best practicesfor incident, change, and problem management (preferred).
Technical Leadership & Troubleshooting:
Providetechnical leadershipto IT teams and support enterprise-wide IT initiatives.
Prioritize and resolve system issues in afast-paced, dynamic environment.
Assist inhardware setup, including lifting and carrying IT equipment (up to 40 lbs).
What You'll Bring:
Education & Experience:
Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field(preferred).
2 -4years of experiencein aserver/system support role.
Technical Expertise:
Advanced knowledge of Server OS, privilege/access control, and virtualization (Hyper-V, VMware, HCI storage).
Strong understanding ofnetwork protocols, security, and encryption technologies.
Familiarity with Microsoft Exchange (2013-2019)and M365 Intune.
Experience with SAN storage solutionsand Linux-based environments(a plus).
MCSE certification (preferred).
Soft Skills & Problem-Solving:
Stronganalytical and troubleshooting skillsto resolve system issues efficiently.
Ability toprioritize tasksand adapt tofast-changing IT environments.
Excellentcommunication and teamwork skillsto collaborate across departments.
Salary Range
$83,000 - $98,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
$83k-98k yearly 2d ago
Manufacturing Systems Support Engineer
Cinder 3.6
Remote support specialist job in Foster City, CA
Title: Manufacturing Systems Support Engineer
Pay Rate: $55/hr+ DOE
Hours: Hybrid 3 days per week on site
Type: Contract 6+ Months with possibility of extension
About Our Client
Our client is a pioneering automotive services organization committed to redefining how people move. With a focus on innovation, quality, and user experience, they collaborate across industries to develop transformative solutions that respond to evolving urban needs.
About the Role
As a Manufacturing SystemsSupport Contract Engineer,your primary roles are to work closelywith the companies production teamsand Base Ops Service Operations at various facilities, either remotely or in person,to troubleshoot any Manufacturing Systems and SAP S4 system related issues, identity the root causes of these issues, and resolve the issues directly in the systems or work with personnel, production team members, Manufacturing Engineering Quality, Process, and MES Team engineers to resolve the issues.
What you will be doing:
Perform day-to-day Manufacturing Execution System (MES) operationsupport at Zoox Facilities
Resolve any MES-related issuesraised by production technicians
Troubleshoot and resolve any MES data collection issues
Work with production technicians to resolve any MES operation issues
Monitor MES/S4Integration errors and assist in the resolution of the errors
Monitor BaseOpsSAP Support channelrequests and resolveany SAP EAM and Configuration Management related issues
Provide onsite, in-person supportin company facilities in the San Francisco Bay Areas, specifically Fremont and Hayward.
About You
Required Qualifications:
Bachelor's degreein a relevant areas in Computer Science,Information Technologies, or Engineering
Minimum of 4-6 years of relevant experience in MES usage in a manufacturing environment (requirements analysis, design definition, software development, and solutions implementation);
3+ years of Hands-on Experience with SAP ME/Mii/PCo and Kepware applications
Prior experience working on SAP EAM systems.
Ability to understand complexmanufacturing processes and systems;
Customer-focused, positive, supportive, self-motivated, considerate personality required - must work well in a team environment
Preferred Qualifications:
Master degreein Engineering
Experience in an automotive manufacturing production environment
Strong understanding of the plantfloor manufacturing systemarchitectures and industrial communication protocol
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visas.
About Cinder
Cinder is a people-first staffing and recruiting company committed to creating workplaces where employees feel valued, supported, and engaged. Our mission is to leverage our power as a recruiting and consulting company to build workplaces where people thrive. Backed by our ISO 9001 certification, we deliver high-quality staffing solutions, and our clients have rated us over 100% for multiple quarters. Join us and be part of a team that makes a real impact!
$55 hourly 2d ago
Technical Support Team Lead
Point One Navigation 3.6
Remote support specialist job in San Francisco, CA
About Us
Point One Navigation is building the future of precise location. Our mission is to deliver a unified location platform that enables autonomy, safety, and efficiency across industries from robotics to transportation. We are a high-performance, high-collaboration team that thrives on solving complex problems, moving fast, and delivering impact.
Role Outcome
The Support Lead owns the quality, speed, and scalability of Point One's customer support experience. This is a player-coach role: you will personally handle complex technical support cases while simultaneously designing the foundational systems, processes, and insights that enable us to scale support as the business grows.
Success in this role means:
Ensure customer issues are resolved quickly and effectively, optimizing for speed to resolution and a positive customer experience.
The broader organization has continuous, structured visibility into customer friction, feature demand, and satisfaction.
Leadership can make informed product and prioritization decisions grounded in real customer data, not anecdotes.
Immediate Areas of Focus
Deliver High-Quality Technical Support
Personally manage a meaningful volume of customer support tickets, prioritizing speed, accuracy, and customer confidence.
Ensure consistent, high-quality customer communication, setting expectations and providing timely updates throughout the support lifecycle.
Model best-in-class technical support practices for the team through hands-on participation and leadership by example.
Partner closely with FAEs and/or Network Operations to resolve issues efficiently and close the loop with customers.
Build the Foundation for a Scalable Support Function
Define and implement a support ticket taxonomy that reflects customer use cases, technical complexity, and urgency.
Establish core support metrics (e.g., response time, resolution time, backlog health) and build simple, actionable reporting.
Document standard operating procedures, escalation paths, and ownership models that enable consistency without bureaucracy.
Define the initial scope and structure of the customer knowledge base, including what content exists, what's missing, and how it stays current.
Leverage emerging technologies (automation, AI-assisted tooling, internal dashboards) to increase support efficiency and reduce repetitive work.
Surface Customer Insights Across the Company
Identify patterns, recurring issues, feature requests, and friction points across support interactions.
Create a lightweight process for surfacing customer patterns and insights
Ensure customer feedback informs prioritization, roadmap decisions, and quality improvements.
Establish Visibility Into Customer Satisfaction
Define which satisfaction metrics matter most (e.g., CSAT, NPS, or alternatives) and why.
Determine when and how surveys are sent to customers without creating noise or fatigue.
Establish an initial baseline of customer satisfaction and trends over time.
Translate qualitative and quantitative feedback into clear action items.
Coach and Develop the Support Function
Train and mentor new technical support representatives, setting clear expectations for technical depth, customer communication, and ownership.
Model best-in-class customer interactions through your own work.
Continuously raise the bar for support quality as the team grows.
Qualifications
Experience in a player-coach support role, owning both hands-on support and system/process design.
Strong technical background in GPS/GNSS, precise localization, or closely related domains (robotics, autonomy, embedded systems, or positioning technologies).
Proven customer-facing experience as a technical support with the ability to explain complex concepts clearly and confidently.
Experience standing up or significantly evolving an early-stage customer support function.
Ability to define metrics, processes, and documentation without over-engineering.
Demonstrated ability to train, mentor, and ramp technical support team members.
Comfort working cross-functionally across GTM, Product and Engineering in a fast-moving environment.
Bias toward action, ownership, and continuous improvement.
Our Cultural Foundation
At Point One, our cultural and operating design is built around one guiding principle: we must move with extreme speed and efficiency of effort to stay in a leadership position.
This environment gives people a high level of autonomy and the ability to make a real impact. It also challenges every team member to grow - both professionally and personally. Because we focus on promoting from within rather than relying on external hiring, the opportunities for advancement are tremendous for those who seek them.
That said, growth only comes from delivering in the present. What matters most is the job to be done today, not the job you want tomorrow. When we all focus on today's outcomes with excellence, the path to greater responsibility and growth naturally follows.
We think about our culture in two dimensions:
How We Show Up Every Day
These are the behaviors we expect every team member to bring to work - the foundation of being a consummate, high-output teammate:
Trust / Assume Best Intent - Trust allows us to move fast. When we start from trust, we spend no time second-guessing or looking for ulterior motives and thus focus all our energy on acting.
High Output, Action Oriented - Our default posture is “yes.” We bias toward action and deliver results quickly, knowing that speed and efficiency compound into impact as we unblock others around us.
Divine Discontent - We're never satisfied with the status quo and are self-motivated to improve ourselves, our work, and our company. We actively seek feedback in real-time to shorten improvement cycles.
No Ego, One Team - Collaboration without ego creates leverage. When we win as one team, we eliminate friction and move faster together.
Self Accountability - Taking ownership is the straightest line to learning, self-improvement, and correcting our course of action. And blaming others around us is a fast path to destroying trust.
Operating Principles
These are the systems and norms that amplify speed and efficiency at the company level:
Edge Innovation - We bias toward action over approval. Experiment, decide, and move - failure is just a step toward faster learning.
No Hierarchies - We practice self-prioritization and go direct to the source. Flattening layers reduces drag and maximizes autonomy.
Customer Experience First - We optimize for the end-to-end customer outcome, not functional or departmental efficiency. This focus cuts waste, aligns priorities, and ensures we spend effort where it matters most.
If this role sounds like a fit, we'd love to hear from you. Apply below and join us in shaping the future of precise location.
$81k-126k yearly est. Auto-Apply 20h ago
2,200+Take Home ER-It's The Hotness Plus Some
Valley Healthcare Systems 3.6
Remote support specialist job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
$44k-69k yearly est. 2d ago
Executive Protection Field Specialist - Prior Law Enforcement Preferred
Gavin de Becker & Associates 4.4
Remote support specialist job in Palo Alto, CA
Gavin de Becker & Associates (GDBA) protects the world's most influential and at-risk public figures. Founded in 1978 by 3-time Presidential appointee, Gavin de Becker, our firm's Protectors, Analysts, and Investigators are committed to our mission of protecting human life through the assessment, prediction, and management of violence.
GDBA's Mission: The Safety, Privacy, and Wellbeing of our Clients
Protectors for this role will earn no less than $150k in their first year with GDBA.
This is a full-time position with benefits, including: Medical, Dental, Vision, Life Insurance, and 401(k).
Your Role as a Protector:
Threat and risk assessment: Continuously evaluating potential threats and vulnerabilities to develop mitigation strategies.
Advance planning: Conducting reconnaissance of locations, planning secure travel routes, and preparing emergency plans before the client arrives.
Close protection: Providing a physical security presence and immediate defense for the client during travel and events.
Crisis management: Making rapid, decisive actions during emergencies, including medical incidents, security breaches, or hostile situations.
Secure transportation: Arranging and providing secure transport, which includes defensive and evasive driving
Liaison: Coordinating with law enforcement, local authorities, and venue staff to ensure a seamless and secure operation.
Surveillance: Performing surveillance detection and counter-surveillance to identify and deter threats.
Residential protection: Monitor the property through command center technology, screening visitors and vendors, and controlling all access points to the protected site.
Who You Are:
GDBA's ideal candidate for a this position possesses one or more of the following:
10+ years working in a full-time certified law enforcement officer position(s). Federal, State, and Local level officers are all encouraged to apply.
HR-218 (LEOSA) or CA CCW eligibility is ideal.
10+ years of experience conducting close protection/executive protection operations for high-net-worth clients/at-risk clients. Experience working in one of or a combination of the following environments is preferred: Residential, Corporate, Technology, or Military/Law Enforcement Protective Services Details (PSD).
10+ years of Special Operations (SOF) military experience - All Branches Welcome to Apply. Unique experiences such as CIA Global Response Staff (GRU) are also highly desirable.
Interested Candidates Should Expect the Following:
12-Day Introductory Essential Protector Skills (EPS) Training Academy
Professional Leadership Track (PLT) - 2‑year on-the-job executive protection training curriculum that prepares Protectors for future leadership positions at GDBA:
500 hours of training, mentoring, instructing, and certification
4 additional advanced executive protection/leadership training academies
Be able to pass physical readiness test (Pull-ups, Push-ups, Sit-ups, 800m run)
Protectors must be drug and nicotine free
Able to pass a pre-employment background investigation
Must be able to swim
Additional Compensation and Benefits:
Gym, Ammunition, and Cellphone reimbursements
Exceptional 401(k) with Automatic $3k Employer Contribution and 10% of every Associate-Contributed Dollar Matched by GDBA
Free vacations each year for 200 qualified Protectors
Up to $2,500 stipend for CCW Licenses
Up to $1,000 stipend for Special Certifications (EMT, Lifeguard, NRA, Pilot, Maritime)
Best in Class 401k Retirement Plan
$15,000 employer contribution for First-Year Associates
$3,000 employer contribution each year thereafter
10% no-limit matching for all Associates who choose to contribute to their retirement plan
Visit our Earnings and Benefits Page to learn more about benefits, stipends, additional overtime opportunities, bonuses, travel pay, and more: ***********************************
Learn more about our organization by visiting our website, following GDBA on social media, or connecting with us on LinkedIn.
$44k-70k yearly est. Auto-Apply 36d ago
Field Specialist Investigator
Frasco 4.1
Remote support specialist job in Oakland, CA
Part-time Description
Job Title: Field Specialist Investigator
Job Type: Part-Time, Billable Hours, Non-exempt
Compensation: $20 - $22/hour, paid weekly
Reports To: Regional Manager
Bi-lingual in Spanish and English needed
The Interviews Team is looking for a Scene Investigator to join our team on a part-time, remote basis. This role involves conducting thorough insurance claims investigations, which include performing scene investigations to collect photo and video evidence from accident locations. Additionally, this position requires the handling of document signings and retrievals, conducting wellness checks, and submitting daily updates on the work performed for each case. Preparing and dictating investigation reports is also a key responsibility.
Compensation:
Hourly Rate: $20 - $22 per hour (Weekly Pay) Commensurate with experience and performance
Travel Time: Travel commute time is compensated at 100% of regular hourly rate, after standard commute deduction
Mileage Reimbursement: $0.55 per mile for all portal-to-portal and mobile surveillance mileage
Paid Administrative Time: Paid at regular hourly rate (report writing, administrative time, etc.)
Paid Training: Paid at regular hourly rate
Essential job functions include, but are not limited to:
Conducting insurance claims investigations by performing scene investigations and canvases (collect photo/video evidence from the location of the accident)
Document signings and retrieval
Daily submission of updates regarding work performed on each case
Preparing and dictating investigation reports
About Us: Frasco is a leading provider of investigative services for our clients in the insurance industry. We are committed to delivering accurate, high-quality investigation services to meet our clients' expectations.
Requirements
Scene Investigator candidates must have:
Strong attention to detail with commitment to accuracy and quality
Ability to effectively communicate with others
Ability to work independently
Ability to work from a home-based office and work flexible hours
Valid driver's license and vehicle
Minimum auto insurance in the amount of $100,000 each person/$300,000 each accident bodily injury/$50,000 property damage
Smartphone, printer, scanner, desktop/laptop computer with good internet connection
Ability to model behaviors that reflect Frasco's core values
Capable of working independently, contacting clients, and strategizing about the best course of action to handle their needs and be able to proceed accordingly
Bi-lingual in Spanish and English
Preferred Qualifications/Experience:
Associate or Bachelor's Degree in Criminal Justice or related field
Customer service experience
Start your career with a leader in the investigations industry that is financially stable, experiencing considerable growth, and whose history spans over 60 years!
Ready to make a difference? Apply now!All replies are confidential Equal Opportunity Employer
PM18
How much does a remote support specialist earn in Walnut Creek, CA?
The average remote support specialist in Walnut Creek, CA earns between $37,000 and $92,000 annually. This compares to the national average remote support specialist range of $30,000 to $61,000.
Average remote support specialist salary in Walnut Creek, CA