Remote support specialist jobs in Waterloo, IA - 61 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description • Provide hardware/software support services to onsite client including break/fix • Implement virus detection and eradication procedures • Diagnose end-user system failures and implement repair solutions • Diagnose printer and other peripheral devise failures and implement repair solutions • Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications • High school diploma or equivalent required • 2+ years' experience • HP Certification • Proficient in Microsoft Active Directory • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Solid foundation of Personal Computer experience • Excellent troubleshooting capability • Ability to work in a team environment as well as independently • Strong sense of customer service • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task. • May require additional project-specific training Additional Information

UFG is currently hiring for an Actuarial Support Senior Analyst whose focus will be to support the actuarial team by collecting and analyzing data, preparing reports, coordinating projects, and collaborating with our internal partners to ensure financial accuracy and mitigate risk. Tasks for this role could include reserve appraisal work, designing and maintaining financial models, identifying and developing process efficiencies and overall quality of work improvements. This position will maintain and populate current models used in the reserving process and will support actuarial modernization efforts. This includes database management and/or external vendor software migration efforts as well as other special project work as needed. The position will support interactions with external partners and/or audit support. Essential Duties and Responsibilities: Data Analysis and Reporting Collect and compile data from various sources, departments, and systems for actuarial analysis Identify and develop process efficiencies and overall quality of work improvements Support the preparation of monthly, quarterly, and year-end financial reports, including statutory annual statements Assist with building and maintaining financial models and projecting future trends Assist with reserve appraisal work Risk Management and Compliance Support the analysis of statistical information related to various factors to assess risk Work with internal and external auditors to ensure successful audits and examinations of the company's financial practices Technical Support Maintain records, databases, and filing systems for efficient information retrieval Utilize statistical software, mainframes, and platforms for data analysis and reporting Job Specifications: Education: BS in Mathematics, Actuarial Science, Statistics or related field required Experience: 4+ years of related commercial P&C experience required 2+ years of finance experience preferred Knowledge, skills & abilities: Proven ability to work with Excel, Power Point, Word Strong SQL and VBA skills Comfort with database management Strong verbal and written communication skills Strong attention to detail and focused on the delivery of high-quality work Ability to work independently to achieve results and meet deadlines Working Conditions: General Office Environment Pay Transparency Statement: UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $71,598 - $94,396, which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors, including relevant experience, education, certifications, skills, internal equity, geography and market data. In addition to base salary, UFG Insurance offers a comprehensive total rewards package that includes: Annual incentive compensation Medical, dental, vision & life insurance Accident, critical Illness & short-term disability insurance Retirement plans with employer contributions Generous time-off program Programs designed to support the employee well-being and financial security. This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.

A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations, startups, commissioning and testing, scheduled and emergency services on Precision Cooling Products. The SS is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The SS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager. RESPONSIBILITIES ROLE Relies on extensive experience and judgment to plan and accomplish work related goals Perform a extensive amount of extremely difficult and challenging work related tasks Requires no direct supervision while leading and directing others Support start-up and commissioning activities for assigned projects Ensure sufficient man-power on site each day to perform start-up and site testing work Assist during start-up and commissioning as necessary, depending upon man-power availability and site location Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control Provide first level of tech support assistance to speed up problem resolution Provide daily status reports to Service management and sales rep TECHNICAL Render on site and phone assistance to customers. Communicate with appropriate Technical Support/Engineering on equipment issues Provides Technical Support on-site or via Telephone to CE's Assist contractors as required during installation and commissioning of assigned projects Provides OJT to CE's on various types of equipment in the field Implement Field Change Notices (FCN) according to published guidelines Keep current on Safety Bulletins, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - “14 hours rule” Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al. Provide Time and Material quotes for customers or contractors for assigned projects, as necessary Provide estimated time of arrival to the Customer Response Center (CRC) where applicable Assist with scheduling by working within the guidelines Delegate team tasks as needed Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer/Contractor Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Understand and comply with company startup/escalation processes and procedures In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates Maintain proper and adequate level of internal communications Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. QUALIFICATIONS Required experience (One of the following) Minimum 5 years relevant industry/commercial experience and leadership experience Minimum 3 years Liebert product experience Required education Must have High School Diploma or a accredited GED 1-2 year HVAC Diploma or Technical School Degree EPA 608 refrigerant license - Level 2 or Universal Interpersonal Skills Professional Leader Reliable Team Player Must be very proficient with electrical / electronic test equipment and fundamentals Must be very proficient in reading and interpreting electrical line diagrams and blueprints Technical skills Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions Independently perform fix/repair techniques based on knowledge Ability to perform proper brazing techniques Capable of completing tasks and return unit to full operating conditions In depth knowledge on Liebert Products and the ability to lead Capable to train and supply instructions to other CEs Ability to summarize and report all work related tasks performed Project Management skills & experience a plus Strong skill sets: Ability to schedule and coordinate work schedules for other associates and subcontractors Ability to provide technical support via telephone or in person to other associates or vendors Ability to instruct on the job training to other associates Ability to delegate work activities to associates in a work group based upon skill level Outstanding communication skills Customer service skills Troubleshooting skills Safety procedures Superior organizational and planning skills Computer skills Mechanical aptitude Strong communication skills Ability to communicate with all levels within the customer organization Strong verbal communication Excellent written skills Able to manage stressful situations Excellent time management ability, capable of working without direct supervision. PHYSICAL & ENVIRONMENTAL DEMANDS While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. Extreme cold (below 32*) Extreme heat (above 100*) Noise Level (Medium / High need to shout to be heard) Working around moving machinery (fork-lifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) Work outdoors (no effective protection from weather) WORKING CONDITIONS: Travel is required Flexible schedules (weekends, evenings, and holidays) Valid driver's license Hour/Day on-call availability through a national paging system Valid U.S. passport required Deployable in the event of emergencies Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) Collabera listed in GS 100 - recognized for excellence and maturity Collabera named among the Top 500 Diversity Owned Businesses Collabera listed in GS 100 & ranked among top 10 service providers Collabera was ranked: 32 in the Top 100 Large Businesses in the U.S 18 in Top 500 Diversity Owned Businesses in the U.S 3 in the Top 100 Diversity Owned Businesses in New Jersey 3 in the Top 100 Privately-held Businesses in New Jersey 66th on FinTech 100 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position: Deskside Support Technician Location: Cedar Rapids, IA Duration: Contract (6 to 12 + months) Job Description: ROLE AND RESPONSIBILITIES Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops and laptops. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. • Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software • Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business • Demonstrate outstanding understanding and communication when working with clients • Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job) PREFERRED SKILLS AND COMMON TASKS ON THE JOB Experience-based Windows 7 support • BitLocker encryption • Configuration/imaging • Crash/BSOD resolution • Installation environment • General Windows OS troubleshooting Hardware support and troubleshooting • Troubleshooting hardware issues • Replacing desktop/laptop hardware • Installation of peripheral devices Microsoft Office proficiency • Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support) • Visio, Project (support) • Able to create documentation and contribute to KB articles • O365 support Basic network troubleshooting • Experience working with basic network hardware (switches) • Troubleshooting connectivity issues • Thorough understanding of wireless/wired networks Customer service skills • Comfortable working with people in a professional setting Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion Additional Information

Desktop Support Analyst Duration :12 + Months Rate: $25/hr on C2C Only local candidates as F2F interview is required Ques: The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver's license could be cause for dismissal. Do you accept this requirement? Complete Description: Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to: -Handle difficult situations with clients and turn them into a win for the desktop support team -work trouble tickets from system -be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on -solve issues desk side and through remote desktop -answer how to questions and resolve issues related to applications, printers, connectivity -setup and install new PC's, -maintain a positive outlook, be professional, and provide excellent customer service This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty. Greater detail outlined in the skills matrix Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Additional Information All your information will be kept confidential according to EEO guidelines.

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: Operate with minimal supervision and substantial discretion on matters of significance. Assist users with product-related issues, offering timely and effective solutions. Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. Effective and adaptable when things move fast and plans are still evolving. Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience Hands-on tinkering with “vibe coding” - side projects or small experiments you can show. Strong technical writing for specifications, runbooks, and incident reports Comfortable inspecting network requests and spotting errors in the console. Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: Operate with minimal supervision and substantial discretion on matters of significance. Assist users with product-related issues, offering timely and effective solutions. Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. *** This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. Effective and adaptable when things move fast and plans are still evolving. Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience Hands-on tinkering with “vibe coding” - side projects or small experiments you can show. Strong technical writing for specifications, runbooks, and incident reports Comfortable inspecting network requests and spotting errors in the console. Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.

This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work. Duties and Responsibilities: (Essential functions of the position are listed in bold print.) Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction. Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures. Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner. Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades. Designs and implements projects based on business requirements. Provides budget information regarding computer needs. Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors. Works with the Officer of Support Services for system upgrades and network connectivity issues. Maintains awareness of new and emerging technologies and products provided by IT. Provides support via phone, email, and in-person for end-users of laptop and desktop PC's. Completes work order tickets, including ticket creation at the time of initial problem report/service request. Completes status documentation of open order tickets and proactively informs users of ticket status. Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange. Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc. Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. Assists with the relocation and implementation of user IT equipment. Assists with meeting service requests SLA's and project timelines. Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc. Provides support for other company issued equipment such as cell phones, tablets, etc. Ensures that all records are completed and filed in an accurate and timely manner. Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda. Is available during nontraditional hours including some weekend and evening periods. Serves as an emergency contact for agency locations in need of IT support outside regular business hours. Completes all duties of the job and all work requirements. Models Goodwill's core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories) Qualifications: Associates or Bachelor's degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment. Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment. Effective written and verbal communication skills. Computer proficiency. Ability to handle and maintain confidential information. Possess a positive attitude and infect others with similar enthusiasm Loyalty to the agency and its mission and policies. Reliable transportation, valid driver's license and automobile insurance. Ability to use good judgment, discretion, and initiative.

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative, innovative environment where our team members and clients can thrive. We are looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology. This position is 100% onsite, in-office. Responsibilities: * Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals * Manage ticket queue to ensure timely resolution * Provide customer support using remote connection software * Provide thorough documentation on each customer interaction * Prioritize ticketing system flow by following SOPs and KB articles for resolution * Meet or exceed KPI goals * Troubleshooting of the following, though not limited to: * Advanced desktop issues * VPN connectivity * Entry-level server support * Hardware issues * Line of business support Requirements: * IT Fundamentals and A+ certifications, or equivalent professional experience * 1+ year of professional help desk experience * Strong customer service skills * High attention to detail * Ability to follow instructions and policies * Ability to adapt to changing and fast-moving environments * Strong phone skills Benefits: * Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options * Competitive 401(k) participation with up to 4% contribution match * Certification reimbursement to support your continued development * Meaningful opportunities for advancement within a growing organization * A culture built on drive, accountability, collaboration, and excellence Physical Requirements This role primarily involves working in an office environment with regular use of a computer and phone. Candidates should be able to: * Sit or stand for extended periods * Use hands and fingers for typing and computer work The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Afternoon, Evening and Saturday Availability Required Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Waterloo U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Waterloo Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. This position supports the integration between our Service module to our Financials modules. This team member will work with Members supporting and troubleshooting in the areas of integration and balancing. This position will also work closely with the Member and our software engineers to support, troubleshoot, research, and resolve issues within the software product. Essential Functions: Provides superior customer support to internal and external customers in all encounters. Assists customers in all aspects of application support including problem solving, training, and on-going support. Prepares cases and follow-up to resolution. Performs research of basic application problems, resolves issues for Member/Customers who are using the application, and recommends changes or enhancements as directed. Facilitate and follow up with Member/Customers on basic requests and procedures. Assists with mass communications to Member/Customers. Assists with software release process. Utilize all support tools as directed. Convey customer feedback to product development staff as appropriate. Perform on-site training or deliver remote application training to Member/Customers via Web Tools. Provides after hours support. May develop and deliver training to coworkers as assigned. May prepare materials and deliver National IT Learning Center classes. May prepare materials and deliver Member Information Conference (MIC) sessions. May be called upon to assist in other support areas. May be called upon to participate on design teams regarding application enhancements. May be called upon to participate in testing of new product development or enhancements. May be required to travel to customer sites. Other duties as assigned. Desired Job Experience: Must possess a strong understanding of accounting principles. Generally, requires 1-5 years of product usage or support experience either at NISC or similar related experience. Basic knowledge of NISC's products' features and functionality. Basic knowledge of other integrated industry applications and services. Basic knowledge of Project Management processes and theory. Basic knowledge of Service Level Management (SLM) best practices. Basic knowledge of the Energy and/or Communications industry. Familiarity with other integrated applications and services. Excellent verbal and written interpersonal and communication skills. Excellent presentation and training skills. Excellent telephone etiquette and an ability to deal effectively with Member/Customers. Excellent research and problem-solving skills with strong attention to detail. Strong PC skills. Ability to effectively lead, influence, and teach others. Ability to organize and prioritize. Ability to interact in a positive manner with internal and external contacts. Ability to work independently, as well as in a team environment Ability to travel as often as necessary to meet the goals and objectives of the position. Commitment to NISC's Statement of Shared Values. Desired Education: Bachelor's degree in a business-related field preferred, or equivalent experience. Successful applicants must possess a strong knowledge of accounting principles. Minimum Physical Requirements: The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Full-time Description ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Field Connection Specialist to join our team. At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you'll help our team create connections, one person at a time. The Field Connection Specialist installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. In addition, they will communicate with customers on-site, encouraging them to upgrade equipment or service packages. Schedule: During training the schedule will follow the technicians schedule you are training with. Once training is completed, the schedule will be Tuesday - Saturday, 8:00am - 5:00pm Essential duties and responsibilities include but are not limited to: Set-up service for customers, installing, connecting, or adjusting equipment. Test equipment to ensure proper functioning. Travel to customers' premises to install, maintain, or repair electronic reception equipment or accessories. Measure signal strength at utility pole or customer premises, using electrical test equipment. Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions. Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces. Explain cable service to subscribers after installation and collect any installation dues that are due. Requirements We are looking for people with: High-school diploma or equivalent GED or work experience Must have a valid state issued Driver's License. Good Communication Skills: Job Requires effective communication with customers and coworkers. Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve. Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction. Attention to Detail: Job requires being careful about detail and thorough in completing work tasks. At ImOn, we'll hook you up. We offer our employees a full benefit package to include: A 401k plan with up to a 4% company match. Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance. A robust wellness program that offers annual health screenings as well as fitness incentives. Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.

Job Description: IT Support Engineer Contract: 3 Years Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert. RESPONSIBILITIES Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products Coordinate, supervise and perform factory Start Up of key products Participate on New Product Development (NPDP) teams: Provide serviceability feedback to engineering during the design process Review and contribute to technical training material Review and contribute to technical manuals Provide feedback to the factory for potential product quality and reliability issues Informally train local support staff (including customer maintenance personnel, 3 rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available. QUALIFICATIONS High School Diploma or GED 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment EPA refrigerant license certification Completion of all available Product Training Classes, especially iCOM, and new products Excellent customer service, communication and diplomacy skills Highly Proficient with electrical / electronic test equipment Proficient with technical schematics and diagrams ‘Craftsman' level brazing skills Ability to perform any repair or modification to Liebert precision cooling equipment Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag Experience with CANBus communication Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator Familiarity with the new DA125 and the principals of pumped refrigerant economization PHYSICAL & ENVIRONMENTAL DEMANDS While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. Extreme cold (below 32*) Extreme heat (above 100*) Noise Level (Medium / High need to shout to be heard) Working around moving machinery (fork-lifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) Work outdoors (no effective protection from weather) WORKING CONDITIONS: 75% Travel is required. Ability to work unusual hours such as weekend and nights based on customer requirements May have on-call responsibility. Driver's license and passport are required Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-TW1

Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will: * Operate with minimal supervision and substantial discretion on matters of significance. * Assist users with product-related issues, offering timely and effective solutions. * Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge. * Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision. * Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed. * Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback. * This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible. This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week. Qualifications * 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations. * Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ). * Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown. * Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements. * Effective and adaptable when things move fast and plans are still evolving. * Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points * Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience * Hands-on tinkering with "vibe coding" - side projects or small experiments you can show. * Strong technical writing for specifications, runbooks, and incident reports * Comfortable inspecting network requests and spotting errors in the console. * Experience troubleshooting API connections and integrations or with system reliability engineering. Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.

Job Description This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work. Duties and Responsibilities: (Essential functions of the position are listed in bold print.) Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction. Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures. Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner. Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades. Designs and implements projects based on business requirements. Provides budget information regarding computer needs. Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors. Works with the Officer of Support Services for system upgrades and network connectivity issues. Maintains awareness of new and emerging technologies and products provided by IT. Provides support via phone, email, and in-person for end-users of laptop and desktop PC's. Completes work order tickets, including ticket creation at the time of initial problem report/service request. Completes status documentation of open order tickets and proactively informs users of ticket status. Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange. Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc. Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. Assists with the relocation and implementation of user IT equipment. Assists with meeting service requests SLA's and project timelines. Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc. Provides support for other company issued equipment such as cell phones, tablets, etc. Ensures that all records are completed and filed in an accurate and timely manner. Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda. Is available during nontraditional hours including some weekend and evening periods. Serves as an emergency contact for agency locations in need of IT support outside regular business hours. Completes all duties of the job and all work requirements. Models Goodwill's core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories) Qualifications: Associates or Bachelor's degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment. Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment. Effective written and verbal communication skills. Computer proficiency. Ability to handle and maintain confidential information. Possess a positive attitude and infect others with similar enthusiasm Loyalty to the agency and its mission and policies. Reliable transportation, valid driver's license and automobile insurance. Ability to use good judgment, discretion, and initiative.

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals, They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able solve problems with minimal technical support as they are considered the product expert. RESPONSIBILITIES * Supervise Field Trials - schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues * Resolve customer problems where Liebert equipment is not meeting expectations - these problems may be application-related where the equipment is being asked to do something it wasn't designed for and other technicians have failed to resolve the issue. Maintain positive relationships sales and customers by maintaining customer satisfaction with Liebert products * Coordinate, supervise and perform factory Start Up of key products * Participate on New Product Development (NPDP) teams: * Provide serviceability feedback to engineering during the design process * Review and contribute to technical training material * Review and contribute to technical manuals * Provide feedback to the factory for potential product quality and reliability issues * Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Liebert associates) on how to maintain equipment after issues have been resolved * Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available. QUALIFICATIONS * High School Diploma or GED * 5 years experience with Liebert Precision Cooling Equipment plus 4-yr degree in HVAC Engineering or 10 years' experience as a technician with Liebert Precision Cooling Equipment * EPA refrigerant license certification * Completion of all available Product Training Classes, especially iCOM, and new products * Excellent customer service, communication and diplomacy skills * Highly Proficient with electrical / electronic test equipment * Proficient with technical schematics and diagrams * 'Craftsman' level brazing skills * Ability to perform any repair or modification to Liebert precision cooling equipment * Ability to network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag * Experience with CANBus communication * Ability to connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols * Familiarity / sensitivity to the Liebert product sales business model of Liebert / REP / Contractor / End User - IT Operator * Familiarity with the new DA125 and the principals of pumped refrigerant economization PHYSICAL & ENVIRONMENTAL DEMANDS * While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. * Extreme cold (below 32*) * Extreme heat (above 100*) * Noise Level (Medium / High need to shout to be heard) * Working around moving machinery (fork-lifts, tractors) * Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) * Work outdoors (no effective protection from weather) WORKING CONDITIONS: * 75% Travel is required. * Ability to work unusual hours such as weekend and nights based on customer requirements * May have on-call responsibility. * Driver's license and passport are required * Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to **********************. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #LI-TW1