Remote support specialist jobs in Worcester, MA - 776 jobs

Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors-including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project. We offer mentorship, growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule). What You will Achieve Delivering best in class support to Vanderweil internal clients. Work with new technology and latitude to take ownership of business technology initiatives. Use your versatility and problem-solving skills to deliver solutions while solving challenges. Learn from a long tenured team of technology professionals. Responsibilities: Endpoint & Identity Management Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc) MS Teams Phone support User and device lifecycle management: Troubleshoot device compliance, update failures, and encryption issues User moves/ adds/ changes Troubleshooting Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues Troubleshoot advanced issues across: Windows 11 OS Platform Microsoft 365 (Exchange Online, Teams, OneDrive) Active Directory / Entra ID (Azure AD) VPN, MFA, SSO Application installs Work with infrastructure & cybersecurity teams to solve complex issues Open and manage support tickets with vendor support Conference Room Audio Visual Setup and Support Setup and support Conference Room AV devices (mostly Logitech RallyBar) Security & Compliance Support Support MFA enrollment and recovery Assist with investigation of/ response to suspicious activity Follow secure handling and escalation procedures Knowledge, Process & Automation Create and maintain: Knowledge base articles Standard operating procedures (SOPs) Recommend improvements to tools and workflows Requirements: 5+ years in Helpdesk with increasing responsibility Strong communication and interpersonal skills Network fundamentals - DNS, DHCP, TCP/IP, VPN Endpoint Management - Intune, GPO, Windows Update Autodesk Engineering is a plus Ability to lift at least 35lbs Some infrequent travel to other Vanderweil offices Flexible & Hybrid Work Culture At Vanderweil Engineers, we believe our best work is done when flexibility is offered. We know that work/life balance is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way. To learn more about our work culture, please visit us at ******************* Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority. The compensation range is $75,000 - $85,000 commensurate with years of experience, professional licensure and education.

Title: Senior Manufacturing Technical Operations Specialist Employment Type: Contract (12 months + possible extension or conversion) Status: Accepting Candidates (Multiple Openings) About the Role: We are hiring Senior Manufacturing Technical Operations professionals to support real-time manufacturing operations at a large, commercial biopharmaceutical facility. This is a highly hands-on, floor-based role focused on issue triage, investigations, and cross-functional collaboration in a fast-paced GMP manufacturing environment. Key Responsibilities: Triage manufacturing issues in real time on the manufacturing floor Lead and author investigations for quality events across cell manufacturing, QC, material operations, and facilities Apply structured root cause analysis tools to identify issues and drive resolution Collaborate with subject matter experts to determine immediate actions, containment strategies, and impact assessments Partner with cross-functional teams to identify root cause and propose corrective and preventive actions (CAPAs) Support strong quality documentation practices in a GMP-regulated environment Qualifications: 6+ years of progressive experience in pharmaceutical development or manufacturing 4+ years of hands-on analytical investigations and Quality Control experience Strong background in analytical investigations and quality documentation Experience supporting QC / analytical operations in GMP manufacturing Exposure to facility or calibration investigations is a plus (not required) Strong scientific mindset with the ability to interpret data, apply root cause analysis, and think systematically Compensation (MA Pay Transparency): Estimated hourly range: $50-$58/hr (W-2) Final rate within this range will be based on experience, skill set, shift alignment, and interview results

Insight Global is seeking multiple Senior Specialists for various shifts to join our clients Manufacturing Technical Operations (MTO) team in Boston. This role involves complete ownership of quality records, including Deviations, CAPAs, Change Controls, Risk Assessments, and Analytical and Quality Control Investigations supporting cell manufacturing. Key Responsibilities: -Triage manufacturing issues in real-time on the manufacturing floor. -Lead and write investigations for quality events using root cause analysis tools. -Collaborate with SMEs to determine immediate actions, containment, and document impact assessments. -Propose corrective and preventive actions based on root cause analysis. -Manage CMC CAPAs and change controls from initiation to closure. -Own deviations, CAPA, Effectiveness Check (EC), and Risk Assessment records in eQMS. -Ensure all timelines and due dates are met. Promote compliance best practices within MTO and QA teams. -Support MTO intake and prioritization, distributing and acting on metrics. -Implement MTO best practices and ensure exceptional collaboration and communication. -Maintain schedule flexibility to support cell manufacturing clinical hours. -Perform other duties and projects as assigned. -This is an on-site position based in Boston. If you are passionate about quality and compliance in cell manufacturing, we encourage you to apply. Shifts 1st shift: Monday-Friday - 8:00am-5:00pm 2nd shift: Sunday - Thursday - 3:00pm-11:30pm Required Skills & Experience •6+ years progressive experience in pharmaceutical development and manufacturing. •BS in engineering, science or related discipline. •Excellent planning and organizational skills, with the ability to balance production, development and continuous improvement needs. •Experienced with technical writing and performing event investigations in a GMP-compliant environment. •Experience gowning manufacturing floor in Grade B environments. Compensation: $45/hr to $55/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

84211 **Please only local candidates to Devens MA **Pharmaceutical experience is a MUST Work Schedule is a 2 week rotation: * 5am to 5:30pm, 2 on (Tue, Wed) * 2 off (Thurs, Fri) * 3 on (Sat, Sun Mon) * 2 off (Tues, Wed) * 2 on (Thurs, Fri) * 3 off (Sat, Sun, Mon) * Holidays included as the needs of the business warrant. TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading pharmaceutical company is hiring a Field Specialist QA Operations for a 12+ months contracting assignment. Must have skills: Minimum 4 years relevant work experience, with experience in a Quality Assurance role Required manufacturing shop floor documentation experience Must have strong authorship and ability to critically review investigations, interpret results and generate technical conclusions consistent with Quality risk management principles Understands continuous improvement and improves efficiency and productivity within the group or project Must have sound knowledge and experience in FDA regulated cGMP warehousing, Quality, and compliance environments Directs quality initiatives that accomplish continuous improvement and enhance site quality system efficiencies Routinely recognizes and resolves Quality issues; Informs management of proposed solutions Knowledge of US and global cGMP requirements Must have strong authorship and ability to critically review investigations, interpret results and generate technical conclusions consistent with Quality risk management principles Knowledge of quality processes, including material disposition, change control, product complaints, deviations, investigations, and CAPA management Pay: $57-58/hour W2 Location: Devens MA Responsibilities: Perform QA on the floor activities Ensure manufacturing compliance with applicable procedures and batch records Perform real time review of manufacturing batch records Review manufacturing shop floor documentation

As a Production Support Specialist, you will play a key role in supporting Store equipment platform of over 15,000 machines. This assignment will provide the opportunity to dig into detail and use analytical skills to manage supplies and vendors! You will play a supporting role in vendor management and general database support while working with a group of highly skilled professionals in a result focused environment. Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: Communicate expectations and track results Escalate concerns as needed Log data into tracking sheets Process and track invoices: Enter and calculate status of spend Ensure invoices are received and processed timely Create weekly Supply reports: Download data and create spreadsheet communication to major providers Track status of communications Monitor supply levels Communication/Interactions: Excellent verbal and written communication skills Highly collaborative team player with can-do attitude Results-oriented, analytical thinker, intellectually curious Required Skills, Experiences, Education and Competencies: Bachelor's degree Aggressive and proactive attitude to solve problems and win at all levels MS Office, PowerPoint, Advanced Microsoft Excel skills Detail-oriented, organized Project management Self-motivated Data science, inventory management The hourly range for roles of this nature are $18.00 to $25.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyber Think is an Equal Opportunity Employer.

US Citizens and Green card holders would be considered only on W2. We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment. Key Responsibilities Provide onsite deskside support to end users for desktops, laptops, and peripherals Diagnose and resolve hardware and software issues on Windows systems Install, configure, and troubleshoot printers (local & network printers) Perform system setups, imaging, OS installations, and upgrades Troubleshoot issues related to MS Office, Outlook, email, and common business applications Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.) Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access) Log, track, and resolve incidents using a ticketing system Escalate unresolved issues to appropriate teams when required Maintain IT asset inventory and documentation Ensure adherence to IT policies and security standards Required Skills & Qualifications Strong experience in desktop & laptop troubleshooting (Windows 10/11) Hands-on experience with printer setup, configuration, and troubleshooting Good understanding of hardware components and peripherals Experience with Active Directory (password resets, user unlocks, basic group management) Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.) Basic understanding of networking concepts (IP, DNS, DHCP) Excellent customer service and communication skills Ability to work independently in an onsite environment Preferred Qualifications IT certifications (CompTIA A+, Network+, or similar) Experience supporting corporate or enterprise environments Exposure to SCCM, Intune, or endpoint management tools Soft Skills Strong problem-solving abilities Patience and professionalism while supporting end users Ability to manage multiple tasks and prioritize effectively

Clinical Field Specialist - Boston (covering sites from Boston to NY) Provide clinical expertise at training labs, including hands on implant procedure training with several physicians at a time in a simulated EP lab setting. Assist in onsite education and technical training activities with physicians and hospital support staff. Educate implanting teams on proper indications for use Provide support on questions regarding device follow up. Facilitate onsite training in-service with staff on procedure simulators, including simulated procedures and procedural troubleshooting. Support local field representative training to support the study, if applicable. Responsible for implant and follow-up visit procedure support Assist clinical studies team in data collection during implant and follow-up visits Responsible for scheduling individual travel arrangements Maintain hospital eligibility/access with various vendor credentialing services. Maintains a high level of communication with study sites and customers, Manager, FPS Group, and the GPS study team, including the Field Clinical Studies Engineering group, throughout the Global Pivotal Study. FPS and FCSE are expected at implant/ follow-up with FPS focus on implant procedure support and programming and FCSE focus on study protocol requirements Experience: Bachelor's degree in engineering, biological sciences, or a related field, OR equivalent or related experience in cardiology or clinical research. 3+ years sales and/or cardiac device technical experience in a hospital environment selling or supporting cardiac electrophysiology or cardiovascular implantable product. Prior experience with Cardiac Rhythm Management (CRM) required Preference for CCDS certification. Travel Requirements 75% overnight travel may be required.

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: • Communicate expectations and track results • Escalate concerns as needed • Log data into tracking sheets Process and track invoices: • Enter and calculate status of spend • Ensure invoices are received and processed timely Create weekly Supply reports • Download data and create spreadsheet communication to major providers • Track status of communications • Monitor supply levels Communication/Interactions: • Excellent verbal and written communication skills • Highly collaborative team player with can-do attitude • Results-oriented, analytical thinker, intellectually curious Essential skills and experience: • Knowledge of Excel a must • Detail-oriented, organized • Project management • Self-motivated • Data science, inventory management • Knowledge of MS Office, PowerPoint a plus Education: • Bachelor's degree • Aggressive and proactive attitude to solve problems and win at all levels • Intermediate to Advanced Microsoft Excel skills

Operations Support Because your opportunities are endless Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague! What will I be doing? As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store. Here is how it looks in action: • Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence • Support the customer experience by printing POS tickets and assist with updating price adjustments • Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses • Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork • Assist with reporting and resolving technology repairs in a timely manner • Input updates to systems and maintain stock file accuracy and manage lost property process • Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked • Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines Who you are: You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience: • Strong organizations, administration, and data entry skills. • Great people skills with the ability to build and maintain credible working relationships with colleagues. • Ability to effectively communicate, guide, and support colleagues • Planning and organising skills with strong attention to detail. • Administrative, data entry, and computer skills. • Positive, proactive, and self-motivated Excited? Good. Because it's energising to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. We encourage all our people to grow, learn, and develop. Apply today to join us! Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. The pay range for this role is: $18.70 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

Imagine if you had the skills, knowledge, and teammates to both understand the root of the world's most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades, backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the world's precious resources. RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexibly-seed to IPO and beyond, anywhere in the world-with $10 B+ under management and a culture that prizes curiosity, rigor, and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms, RA Capital's large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people. If you live for first-principles problem-solving with great colleagues, thrive on complexity, and want to do meaningful work that ripples across industries and ecosystems, you'll feel at home at RA Capital. Here, questions are welcomed, ideas are tested, and victories are shared. Even our lawyers are creative and engaging. And don't get us started on our compliance team's wicked sense of humor; nothing about what we do is boring. Are you ready to bring your creativity, discipline and collaborative spirit to help us invent the future? Join us and you'll collaborate daily with investors, founders, physicians, biologists, engineers, economists, and reform advocates who think in systems and act with urgency. Join us to invent a happier, healthier, more productive future - and have fun doing it. Position Overview We are seeking a reliable and customer-service oriented Application Support Specialist to provide essential support for our internal applications, with a focus on our Research Management System (RMS). This role is perfect for someone who enjoys helping users, solving problems, and ensuring smooth system operations through hands-on administrative tasks. Key Responsibilities: Manage user account lifecycle including creation, modification, and deactivation of user accounts Process user requests for company page deletions, merges, and other data management tasks Provide first-level technical support for users in person and via email, Slack, and ticketing system Troubleshoot and resolve common user issues and system problems Maintain user permissions and access controls according to organizational policies Generate and distribute system reports as requested Monitor system performance and alert appropriate teams to potential issues Document support processes and maintain knowledge base articles Assist users with system navigation, feature usage, and best practices Escalate complex technical issues to development teams when necessary Participate in system testing for new features and updates Support user training sessions and create user guides as needed Required Qualifications: Bachelor's degree in Computer Science, Information Systems, Business or related field 2+ years of experience in application support, help desk, or customer service role Strong problem-solving skills and attention to detail Excellent customer service and communication skills Comfortable working with databases and web-based applications Basic understanding of user account management and permissions Proficiency in Microsoft Office Suite and ticketing systems (JIRA/Confluence) Ability to work independently and manage multiple tasks simultaneously Patient and helpful demeanor when working with users of varying technical skill levels Must be based in Boston with the ability to work in our downtown office on a hybrid schedule Must be authorized to work in the United States without sponsorship Preferred Qualifications: Experience supporting research management or academic systems Basic SQL knowledge for data queries and reporting Familiarity with Active Directory or similar user management systems Experience with CRM or similar business applications Knowledge of ITIL or other service management frameworks Understanding of data privacy and security best practices Experience creating user documentation and training materials Compensation RA Capital Management is committed to fair and equitable compensation practices. Pay for this position will be based on experience, skills, qualifications, and current market conditions. In addition to base salary (listed below), employees may be eligible for performance-based bonuses and a comprehensive benefits package that includes health insurance, retirement contributions, and paid time off. Total Rewards We take pride in offering a comprehensive employee benefits program as a key part of overall compensation. Our Total Rewards include: Employer-paid monthly premiums for health, dental, and vision coverage Wellness benefits and programs to support physical and mental well-being Resources and perks that enhance work-life balance and financial security We're dedicated to helping our employees thrive professionally and personally. Massachusetts base pay range $65,000 - $100,000 USD RA Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require an accommodation during the interview process, please reach out to ***************** for assistance.

The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production Support Specialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates) Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience Description: Our client in Malden, MA for a 12 month contract opening for a Production Support Specialist. Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth. The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state. The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information. Looking for Production Support Specialists to: 1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors 2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards. DUTIES AND RESPONSIBILITIES -Provide first tier technical support for Production and lower environments. -Document issues and identify patterns in issues for escalation to the management and development teams. -Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users. -Participate in weekly meetings with vendors and team members. -Resolve assigned/delegated technical issues. -Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services. -Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success. -Communicate status and support issues to team members, business community and IT management. -Engage in infrastructure operational management, documentation and integration -Provide support to development, testing, and production systems, as needed. -Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations. -Develop and implement support procedures and environment changes required to support the project during its development life cycle. QUALIFICATIONS -Must be a self starter with good oral and written communication skills, who works well as part of a team -Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner. -Strong attention to detail and complex problem solving capabilities. -Strive to continuously build knowledge and skill, and share expertise with others. -Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules. -Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution. -Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred) -Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis -BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred. -Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred -Knowledge of Java, .Net, preferred Regards Avinash ************************** ************ Additional Information All your information will be kept confidential according to EEO guidelines.

a { text-decoration: none; color: rgba(70, 79, 235, 1) } tr th, tr td { border: 1px solid rgba(230, 230, 230, 1) } tr th { background-color: rgba(245, 245, 245, 1) } Technology Support Specialist (Level 1 & Level 2) Expected Hourly Rate: $24-$29/hr Location: Tolland, CT Why take a Technology Support Specialist role with our client? Join a collaborative IT team in a positive, people-focused environment Work in a role that combines technical problem-solving with strong interpersonal interaction Gain hands-on experience across a wide range of IT responsibilities-help desk support, system administration, and project work Be mentored by an experienced IT Manager who values growth and professional development Enjoy variety in your day-from resolving Level 1 tickets to tackling more complex Level 2 issues What will the Technology Support Specialist do? Manage Level 1 and Level 2 support tickets, providing timely resolution for hardware, software, and network issues Deliver technical assistance to end-users, including new hire setup, imaging, and onboarding training Troubleshoot and resolve issues in a hybrid Microsoft environment (Active Directory, Azure, Office 365) Perform routine system maintenance, updates, and assist with server patching Collaborate on IT projects such as asset lifecycle management, process improvements, and infrastructure upgrades Communicate effectively with both technical and non-technical stakeholders across multiple departments What the company needs in a Technology Support Specialist: Proven experience in IT support, including handling Level 1 and Level 2 tickets Strong knowledge of Microsoft technologies (Active Directory, Azure, Office 365) Ability to prioritize and multitask in a fast-paced environment Engaging personality and professional demeanor-comfortable speaking with people at all levels of the organization Excellent communication skills for explaining technical concepts to non-technical users Familiarity with ticketing systems and documentation best practices Willingness to work on-site 5 days a week on-site Bonus Points: Experience supporting users during peak business cycles Passion for learning and professional growth Ability to build rapport and maintain positive relationships with end-users What are the benefits of taking this role? Hands-on exposure to a broad range of IT operations Work in a friendly, collaborative environment that values communication and teamwork Build new skills while being mentored by experienced IT leadership Play a key role in ensuring smooth daily operations through effective technical support Enjoy a hybrid schedule with 4 days onsite and 1 remote day #ZRCFSTECH#INDEC2025#CFSDEC2025#CBDEC2025#LI-DS1

The Commonwealth of MA has a 12+ month contract role in Malden, MA (just north of Boston) for a Production Support Specialist Local Candidates are highly preferred as they interview/hire local candidates 1st but it is not a must. (I would like east coast candidates) Key Things: data analysis experience, XML, SQL, DBMS experience such as Oracle, Access, and MS-SQL, and 4+ years experience Description: Our client in Malden, MA for a 12 month contract opening for a Production Support Specialist. Our client is in the process of implementing standard data collection formats and processes for school districts across the Commonwealth. The Schools Interoperability Framework (SIF) is the standard format that all districts will utilize to report student, course, personnel and discipline information to the state. The goals of our program are to (1) increase the quality and availability of data (2) reduce the amount of redundant work performed by districts to manipulate data for each collection and (3) establish a framework to support the future direction and needs of the Commonwealth which include real-time collection and sharing of information. Looking for Production Support Specialists to: 1) improve the ability for the 434 districts to successfully certify data collections via SIF by providing excellent customer service and problem solving for districts and vendors 2) provide data analysis, troubleshoot problems, and provide guidance to vendors and districts trying to complete the transition to sending data via SIF XML standards. DUTIES AND RESPONSIBILITIES -Provide first tier technical support for Production and lower environments. -Document issues and identify patterns in issues for escalation to the management and development teams. -Perform research and analysis on XML messages, validation errors and business rules to provide guidance on how to clear errors for vendors, and business users. -Participate in weekly meetings with vendors and team members. -Resolve assigned/delegated technical issues. -Work with other teams as necessary to troubleshoot errors, escalate issues and provide support services. -Execute implementation plans, assist all resources (from the technical and business community) and address issues to ensure success. -Communicate status and support issues to team members, business community and IT management. -Engage in infrastructure operational management, documentation and integration -Provide support to development, testing, and production systems, as needed. -Perform implementation and system support activities in partnership with a variety of resources in both internal (e.g., Application Teams, Systems Engineering, Network Services, Database Services, ESE staff) and external (e.g., District Users, Student Information System vendors, service provider vendors and others) organizations. -Develop and implement support procedures and environment changes required to support the project during its development life cycle. QUALIFICATIONS -Must be a self starter with good oral and written communication skills, who works well as part of a team -Demonstrated ability to satisfy customer requests and resolve software problems in a timely and professional manner. -Strong attention to detail and complex problem solving capabilities. -Strive to continuously build knowledge and skill, and share expertise with others. -Must have strong desire to learn and ability to acquire a solid understanding of current and future application architecture and business rules. -Ability to multi-task in a fast paced environment and juggle between multiple issues. Knowledge of business system development, management, administration, and problem resolution. -Must have an understanding of relational DBMS (Oracle, MS-SQL, ACCESS, preferred) -Strong SQL skills in writing complex queries with join, union, sub-queries, aggregation etc. to support data analysis -BA in Computer Science or related experience as a developer, business analyst, systems analyst, data analyst, or other related position, preferred. -Knowledge of MicroSoft Windows, Linux or HP/UNIX platform management, administration, SQL and Oracle databases and problem resolution preferred -Knowledge of Java, .Net, preferred Regards Avinash ************************** ************ Additional Information All your information will be kept confidential according to EEO guidelines.

The Sleep Away Camp Target/Field Sports Specialist supports the Girl Scouts of Connecticut's mission by developing and delivering safe, engaging, and age-appropriate target sports and field games. This includes non-competitive sports, archery, slingshot activities, and other outdoor games that promote confidence, skill-building, and fun. The Specialist ensures all activities are conducted in compliance with State Licensing Regulations, ACA Standards, Girl Scout Safety Activity Checkpoints, and GSOFCT Policies. This position also provides supervision and care for campers during designated program periods and supports unit/small-group activities as needed. Essential Responsibilities Program Development & Delivery * Work with camp administration to coordinate and implement sports, games, and target sport programs. * Create and deliver curriculum for age-appropriate and skill-appropriate archery, slingshot, targets, and non-competitive field sports. * Provide pre-camp program orientation to staff regarding goals, safety protocols, activity availability, and program expectations. * Encourage camper-led program planning that aligns with the Girl Scout Leadership Experience (GSLE). * Coordinate sports and games schedules with the Program Director and unit staff. Safety & Compliance * Ensure all sports and target activity areas meet safety and operational requirements. * Maintain a fully stocked first aid kit and complete required first aid documentation. * Communicate with the Director of First Aid regarding camper health updates or concerns. * Report accidents promptly and complete incident reports with accuracy. * Maintain knowledge of emergency procedures and demonstrate the ability to make immediate, safety-critical decisions. Camper Supervision & Support * Supervise campers during assigned program periods and ensure safe, positive participation in sports and target activities. * Model inclusive, supportive behavior and maintain professional camper/staff relationships at all times. * Participate in unit programs and assist with small-group activities as assigned. Operations & Collaboration * Participate in pre-camp training, staff meetings, and ongoing advisory sessions. * Monitor program supply inventory and report needs to the Camp Director. * Report facility or equipment repair needs promptly. * Keep accurate records and prepare written reports as required. * Participate in daily camp routines, including meals, flag ceremonies, kapers, cookouts, all-camp events, and opening/closing days. * Support opening and closing procedures for the camp season. * Perform other duties as assigned. Skills & Competencies * High school diploma or equivalent required. * Must be 18 years of age or older. * Current Basic Archery certification or willingness to obtain. * Ability to teach or willingness to learn slingshot programming. * Familiarity with non-competitive field sports and outdoor games. * Current First Aid/CPR certification or willingness to obtain. * Ability to lift up to 50 lbs. and work in an active outdoor environment. * Strong communication and teamwork skills; ability to work effectively with diverse campers and staff. * Experience developing or assisting with sports or recreation programming preferred. * Experience working with children required. * Ability to develop, organize, and deliver Girl Scout outdoor program according to GSOFCT policies and standards. * Commitment to upholding Girl Scouts of Connecticut policies and program practices. Other Requirements * Room and board provided as part of employment. Mission Alignment All staff are expected to promote and support the Girl Scout Mission: "Girl Scouting builds girls of courage, confidence, and character, who make the world a better place."

Full-time Description Local candidates only. No relocation. We are seeking a motivated, hands-on IT professional to support and own the core technology environment of a 115-person manufacturing organization. This role is primarily focused on desktop and user support, system reliability, cybersecurity, and day-to-day operational IT execution. The IT Systems and Desktop Support Lead will be responsible for end-user computing, hardware, Microsoft 365, email, telephony, audio-visual systems, printers, security cameras, inventory control systems, and several cloud-based operational platforms including CMMS and ERP-related tools. The role also includes limited coordination with manufacturing control systems, including SCADA and Ignition environments, in collaboration with engineering and external specialists. This position works closely with an external IT consulting partner while remaining the internal owner of systems, standards, documentation, and user experience. End-User Support and Desktop Operations Provide hands-on, on-site support for desktops, laptops, printers, mobile devices, time clocks, and peripherals across office and manufacturing environments. Troubleshoot hardware, software, access, and connectivity issues with an emphasis on responsiveness and uptime. Manage onboarding and offboarding processes, including equipment provisioning, account creation, and access controls. Systems and Platform Support Administer Microsoft 365, including email, user accounts, licensing, security settings, and collaboration tools. Support cloud-based platforms such as iMaint CMMS, inventory control systems, phone systems, and camera security systems. Coordinate with vendors and internal stakeholders to ensure systems are stable, documented, and properly supported. Audio-Visual and Collaboration Systems Support and maintain conference room and meeting space audio-visual systems, including displays, cameras, microphones, speakers, and conferencing hardware. Ensure reliable operation of Microsoft Teams and other collaboration platforms in meeting rooms. Troubleshoot and resolve AV issues affecting meetings, training sessions, and executive communications. Coordinate with vendors for AV installation, upgrades, standardization, and equipment replacement. Cybersecurity and System Reliability Own day-to-day cybersecurity hygiene, including endpoint protection, multi-factor authentication, patching, backups, and access control. Monitor system health and proactively identify risks to uptime, data integrity, and security. Support incident response activities in coordination with external IT partners. Manufacturing and OT Coordination Coordinate IT connectivity and user access related to manufacturing systems, including SCADA and Ignition interfaces. Work with engineering and external integrators to ensure secure, reliable separation between IT and manufacturing environments. Support documentation and access standards for IT-to-OT interfaces. Vendor and Partner Coordination Serve as the primary internal point of contact for the external IT consulting partner. Track issues, validate completed work, and ensure alignment with internal standards. Coordinate third-party vendors for hardware, telecom, security, and AV services. Documentation and Continuous Improvement Maintain documentation of systems, configurations, procedures, and asset inventories. Identify opportunities to standardize equipment, improve reliability, and reduce recurring support issues. Assist with audits, internal reviews, and compliance-related requests as needed. Requirements 5+ years of hands-on IT support or systems administration experience. Strong desktop support background in Windows environments. Experience administering Microsoft 365 and supporting cloud-based business platforms. Practical understanding of cybersecurity fundamentals. Ability to work effectively in an on-site manufacturing environment. Preferred Qualifications Experience supporting CMMS, ERP, inventory, or manufacturing-related systems. Familiarity with conference room AV systems and collaboration platforms. Exposure to SCADA or Ignition environments at an access or coordination level. Experience working alongside managed service providers or external IT consultants. Benefits We offer a competitive & market salary and a comprehensive benefits package including health insurance, dental, vision, life insurance, STD, LTD, 401(k), profit sharing. Riverdale Mills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic. About Us Riverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. A privately held company based in Northbridge, MA. Riverdale Mills specializes in the design and manufacturing of commercial, industrial and consumer wire products, tools and accessories for the marine, aquaculture, security, and construction and farming industries. The company's exemplary quality and manufacturing expertise is known worldwide Salary Description $75,000 to $100,000 depending on experience

Fire & Life Safety Field Specialist - Boston, MA (Flexible Location) Salary: $130,000 - $150,000+ (DOE) Type: Full-time, Field-Based Industry: Fire Protection / Life Safety / Construction Posted by: Gigantes Group Recruitment About the Company Our client is a leading multidisciplinary engineering consultancy recognized nationally for its commitment to safety, performance, and innovation in building systems. Their Fire & Life Safety division is growing rapidly and seeking a seasoned professional to take on a pivotal field-based position in the Greater Boston area. About the Role This position offers an exciting opportunity to lead and execute field operations across a diverse portfolio of projects. The successful candidate will be responsible for inspection, testing, commissioning, and integrated fire and life safety systems, supporting both local and national teams. This is not a design or consulting engineering role - instead, it's a hands-on, field-oriented position that bridges technical expertise, site management, and operational leadership. Key Responsibilities Lead and perform fire and life safety inspections, testing, and commissioning for active and passive systems. Oversee and coordinate construction administration (CA) activities across multiple projects. Work directly with contractors, AHJs, and client representatives to ensure compliance with NFPA standards. Support and guide regional and national teams on integrated testing and commissioning procedures. Manage field documentation, reports, and compliance tracking using digital tools (e.g., iPads, inspection software). Provide mentorship and technical guidance to junior field staff across regions. Collaborate closely with project management and fire engineering teams to ensure seamless delivery. Qualifications & Experience Essential: 5-15 years of relevant experience in fire protection, life safety, or related field operations. Strong background in construction administration, inspection, or commissioning within fire/life safety systems. Hands-on experience with one or more of the following: Fire alarm and suppression systems Integrated testing (NFPA 3 & 4) Smoke control and mechanical interface testing Passive fire protection (firestopping, rated construction) Construction fire safety inspections (e.g., SAME) Excellent communication and documentation skills - able to interface confidently with contractors and clients. Proficiency with digital reporting tools (e.g., tablets, inspection apps). Preferred (but not required): ICC or International Firestop Council certifications. Degree in Fire Protection, Mechanical, or related engineering field. Previous experience with consulting or contracting firms in fire/life safety. PE license is not required , but exposure to integrated system design and commissioning is advantageous. Location & Flexibility Based in Greater Boston, with flexibility to work from Charlestown or Worcester offices. Significant fieldwork across the Boston metro area is expected. Candidates must live within reasonable commuting distance, though strong relocation candidates will be considered. Compensation & Growth Base salary: $130,000-$150,000+, depending on experience. Signing bonus and performance-based incentives available. High long-term ceiling - this position offers the potential to grow a service line and oversee field operations regionally. Ideal Candidate Profile You thrive in the field, enjoy hands-on technical problem-solving, and can navigate between job sites, contractors, and engineers with ease. You're experienced, dependable, and take pride in doing things the right way - with safety and precision at the forefront. If you're looking to step into a role with autonomy, challenge, and visible impact, this is an opportunity to truly grow your career. How to Apply If you have the background, certifications, and ambition to make an impact in the fire protection and life safety industry, we want to hear from you. Apply via Gigantes Group Recruitment or reach out directly to Tom Marks for a confidential discussion. 📩 *************************** 🌐 *********************

Role Snapshot Step into a field-based role where you'll be the on-site expert keeping large hospital sterilizers pristine and reliable. As a trusted advisor to STERIS Customers, you'll deliver hands-on decontamination services and light maintenance on complex mechanical, electro-mechanical, and electronic equipment in fast-paced healthcare settings. A Day in the Life You begin the day by confirming your route and loading your company van (which you keep at home) with the right chemicals, tools, and PPE. On arrival, you brief the Customer on the cleaning plan, then: Perform chamber cleaning, including changing chemical ingredients, making proper chemical adjustments, and monitoring cycle parameters to maintain correct pressures. Inspect and maintain the chamber cleaning equipment; make minor repairs and escalate issues as needed for safe, effective operation. Handle, transport, and dispose of chemicals in strict accordance with safety protocols. Document all work using your company-issued smartphone and laptop; submit reports and updates promptly. Throughout the day you communicate proactively with Customers, Field Service partners, and the contract administration team-raising concerns, sharing updates, and identifying service enhancements. Before heading home, you reconcile your parts and supplies inventory and plan the next efficient route with the Scheduling Team and your Supervisor. Schedule and Travel Field service position with frequent travel (approximately 75%), primarily by company van within a few hours' drive; occasional air travel to other territories. Full-time role with variable shifts (mornings, afternoons, nights) and some weekend days. High flexibility required to meet healthcare facility needs. Overnights may be required, with up to 50% overnight travel. What You'll Own Customer satisfaction as the first point of contact-professional, proactive communication and rapid issue resolution. Scheduling coordination and status updates (arrival, service progress, completion, next steps). Adherence to coverage and service standards across your assigned territory. Troubleshooting observations and routing issues to the right technical contacts. Care and accountability for your company vehicle, tools, equipment, and parts inventory. What You Bring High School Diploma or GED. 3+ years of work experience, including at least 1 year in a technical or service field (e.g., sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive). An associate degree, relevant certifications, or military experience may count toward the experience requirement. Valid driver's license. Ability to work flexible hours-often outside standard business hours-with overtime and weekends; comfortable with up to 50% overnight travel. Solid computer and smartphone proficiency. Excellent interpersonal skills and Customer communication. Strong organization and problem-solving; able to work independently without supervision. Proficiency with industrial cleaning equipment operation, plus maintenance and repair skills. What STERIS Offers Market competitive pay Extensive paid time off plus 9 paid holidays Excellent medical, dental, and vision benefits Company vehicle Company cell phone and laptop Tools, equipment, and uniforms provided Long- and short-term disability coverage 401(k) with company match Maternity and paternal leave Additional add-on benefits/discounts (e.g., Pet Insurance) Tuition reimbursement and continued education programs Strong advancement prospects and a stable long-term career path Make a Direct Impact Join a high-performing team that supports safe patient care by ensuring sterilizers run at their best-every shift, every location.

The Reality Capture Field Specialist II is an integral part of the Reality Capture department and in collaboration with Project Managers, Assistant Project Managers, and other Field Specialists is responsible for providing onsite laser scanning, survey control, SLAM mobile scanning, and preconstruction survey support. Responsibilities will include operation of all Feldman Geospatial's scanning equipment, alongside conventional survey instruments including Levels, Total Stations, and GPS. A Field Specialists will be required to connect with senior Field personnel and assist in executing laser scanning plans, survey control, and level runs in support of Reality Capture department projects. As a key member of our team, the Reality Capture Field Specialist II is expected to uphold the company's core values of trust, respect, accountability, humility, health, and leadership. This includes demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading by example to contribute positively to the overall culture and success of the company. Job Title: Reality Capture Field Specialist II Reports To: Reality Capture Project Manager Direct Reports (Y/N): N Department: Reality Capture Work Status: Full-time regular FLSA Status: Non-exempt Revised Date: 10/01/2024