Remote support technician jobs in Alabama

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: Diagnose and resolve issues associated with Firm software applications and operating systems Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation Work with other IT teams to track recurring technology issues to resolution Effectively utilize vendor support as needed Identify and recommend production customizations and enhancements Assist with implementation of new technology deployments or upgrades Special projects as assigned by either the IT Support Manager or Chief Information Officer Participate in after-hours on-call rotation for Helpdesk emergency tickets Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: Minimum of 2-3 years of experience in IT support Strong problem solving and analytical skills, organizational skills, and attention to detail Ability to work under short deadlines and demanding environments Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts Able to organize and prioritize personal workload in a fast-paced work environment Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) Excellent oral and written communication skills. What you gain: A phenomenal team in an extraordinary firm Ability to grow professionally and personally Excellent benefits: Medical, Dental and Vision with wellness component Free Telehealth coverage Short- and Long-Term Disability Pet Insurance 401K and profit sharing ( after completion of eligibility requirements) Generous Paid Time Off Plus Paid Holidays Tuition Reimbursement In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at ******************** * Notice: Know Your Rights: Workplace Discrimination is Illegal * Notice: Pay Transparency Nondiscrimination (English) * Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus US Manufacturing Facility is looking for a Ground Support Technician to join our Manufacturing department based in Mobile, AL. Responsible for the safe off-loading of Major Components Assemblies (MCA) from sea and road transport jigs onto Final Assembly Line (FAL) transportation trolleys and the delivery of MCAs to the Final Assembly Line stations in accordance with the planning schedule. Safe operations of Overhead Cranes with lifting capacities ranging from 6.5 tons to 50 tons, all with multiple lifting configurations. Meet the team: The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you'll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft. Your working environment: Nearby on 'Airbus Way' you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus' strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond. How we care for you: * Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP"). * Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. * Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages. * Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: Primary Responsibilities: 1. Crane Operations: 60% ● Overhead crane operations in the Transshipment hangar, A320 Final Assembly Line, Final Phase hangars, and A220 FAL to receive and deliver the major aircraft components utilizing a variety of overhead crane configurations and lifting devices. 2. Aircraft Towing: 20% ● Operating heavy aircraft tow tugs for the movement of aircraft into and out of various hangars in support of pre-Final Operational Testing. ● Ensuring aircraft system readiness and proper configuration aircraft towing operations, cargo loading, aircraft mooring, electrical power connections, ventilation for air supply, and cabin access all in accordance with the Aircraft Maintenance Manual (AMM). MAA AOA training. 3. Logistics / Site Services: 15% ● Coordinating logistical support for cannibalization, reallocation, out of sequence requests of aircraft materials, and the return of sea transport jigs. ● Operation of heavy equipment to load/ unload shipping containers of MCAs using 30 k forklift. ● Operation of heavy equipment to support unloading of MCAs from sea jigs at heights of 20-30 feet using articulating man lift or scissor lifts. ● Fueling activities for ground support equipment (GSE). Using portable fuel tanks. 4. Completion of Documentation/ Training: 5% ● Adherence to various policies regarding accurate recording of completed work and work-in-progress by using daily job cards to record activities. ● Notifies affected parties when clerical errors are discovered or documentation is incomplete. ● Using SOIs to perform each task assigned and documenting any discrepancies. ● Maintains accurate and up-to-date training records of EHS, SAP. ● Ensure required daily pre-operational inspections of GSE are completed. Additional Responsibilities: ● Housekeeping, Assistance with lifting/pushing/pulling, Etc. ● Other duties as assigned. Your boarding pass: * Overhead, Crane. * Aviation ramp operations. * Heavy Equipment Operations. * Logistic Operations. * SAP experience preferred. * High School Diploma or equivalent Experience: * 3 years of experience working with overhead cranes. * 3+ years of experience working in aviation ramp operations. * 3+ years experience working with heavy equipment. Physical Requirements: ● Speaking: Able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification. ● Equipment Operation: Able to operate a wide range of tools and equipment including hydraulic lifts and arms. ● Carrying: Able to occasionally carry up to 70lbs/31.7kg while engaging in training, addressing production issues or as part of continuous improvement projects. ● Lifting: Able to occasionally lift up to 30lbs/14kg. ● Pushing/Pulling: Able to push/pull items in office areas and on the shop floor. ● Sitting: Able to sit for extended periods of time at the computer and in meetings. ● Squatting/Kneeling: Able to occasionally squat or kneel to retrieve or replace items. ● Standing: Able to stand for extended periods of time delivering information. ● Travel/Mobility: Able to travel overseas and domestically sometimes for extended periods of time and on short notice. ● Able to work outside hangers in changing locations. Able to work on movable lifts at the aircraft at a height of approximately 40 ft. Sometimes working in a ventilated fuel tank with a mask in a confined space. Able to enter a wing through a 9.8 inch by 17.7 inch oval opening. ● Walking: Able to walk through office and production areas, around flightline and airstrips and sometimes on uneven indoor or outdoor surfaces other business interactions. ● Climbing: Ability to climb stairs or ladders as required. ● Visual: Ability to visually inspect parts/components (read small numbers in either Vernier scale or other). Take your career to a new level and apply online now! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Americas, Inc. Employment Type: US - Direct Hire Experience Level: Entry Level Remote Type: On-site Job Family: Logistics * ----- Job Posting End Date: 12.26.2025 * ----- Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to ****************.

Job Description Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. Develop and maintain problem resolution solution sets on all fielded/identified software defects. Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. Writes query scripts to retrieve information and provide reports as needed. Review and provide inputs to software designs. Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. Supports Help Desk Level II escalations to Level III. Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues. Requirements High school diploma or GED Required years of experience as detailed below. General work experience may be substituted for education. Junior level: HS + 4 years of experience or Bachelor's + 1 year of experience. Journeyman level: HS + 8 years of experience, BS + 3 years of experience. Senior level: BS + 7 years of experience, MS + 3 years Proven experience with Tier II and III support, including proficiency in troubleshooting hardware and software issues, operating systems, and network configurations. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction. Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; Active DoD Secret Clearance, US Citizenship is Required. Desired Qualifications Knowledgeable in DoD cargo movement and transportation processes. Knowledgeable in AF vehicle fleet management and operations processes. #techflow Benefits Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option. Eligibility for an employer match. Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources Company-paid training and development program Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at ******************** Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus US Manufacturing Facility is looking for a Ground Support Technician to join our Manufacturing department based in Mobile, AL. Responsible for the safe off-loading of Major Components Assemblies (MCA) from sea and road transport jigs onto Final Assembly Line (FAL) transportation trolleys and the delivery of MCAs to the Final Assembly Line stations in accordance with the planning schedule. Safe operations of Overhead Cranes with lifting capacities ranging from 6.5 tons to 50 tons, all with multiple lifting configurations. Meet the team: The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you'll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft. Your working environment: Nearby on ‘Airbus Way' you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus' strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond. How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”). Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Your challenges: Primary Responsibilities: 1. Crane Operations: 60% ● Overhead crane operations in the Transshipment hangar, A320 Final Assembly Line, Final Phase hangars, and A220 FAL to receive and deliver the major aircraft components utilizing a variety of overhead crane configurations and lifting devices. 2. Aircraft Towing: 20% ● Operating heavy aircraft tow tugs for the movement of aircraft into and out of various hangars in support of pre-Final Operational Testing. ● Ensuring aircraft system readiness and proper configuration aircraft towing operations, cargo loading, aircraft mooring, electrical power connections, ventilation for air supply, and cabin access all in accordance with the Aircraft Maintenance Manual (AMM). MAA AOA training. 3. Logistics / Site Services: 15% ● Coordinating logistical support for cannibalization, reallocation, out of sequence requests of aircraft materials, and the return of sea transport jigs. ● Operation of heavy equipment to load/ unload shipping containers of MCAs using 30 k forklift. ● Operation of heavy equipment to support unloading of MCAs from sea jigs at heights of 20-30 feet using articulating man lift or scissor lifts. ● Fueling activities for ground support equipment (GSE). Using portable fuel tanks. 4. Completion of Documentation/ Training: 5% ● Adherence to various policies regarding accurate recording of completed work and work-in-progress by using daily job cards to record activities. ● Notifies affected parties when clerical errors are discovered or documentation is incomplete. ● Using SOIs to perform each task assigned and documenting any discrepancies. ● Maintains accurate and up-to-date training records of EHS, SAP. ● Ensure required daily pre-operational inspections of GSE are completed. Additional Responsibilities: ● Housekeeping, Assistance with lifting/pushing/pulling, Etc. ● Other duties as assigned. Your boarding pass: Overhead, Crane. Aviation ramp operations. Heavy Equipment Operations. Logistic Operations. SAP experience preferred. High School Diploma or equivalent Experience: 3 years of experience working with overhead cranes. 3+ years of experience working in aviation ramp operations. 3+ years experience working with heavy equipment. Physical Requirements: ● Speaking: Able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification. ● Equipment Operation: Able to operate a wide range of tools and equipment including hydraulic lifts and arms. ● Carrying: Able to occasionally carry up to 70lbs/31.7kg while engaging in training, addressing production issues or as part of continuous improvement projects. ● Lifting: Able to occasionally lift up to 30lbs/14kg. ● Pushing/Pulling: Able to push/pull items in office areas and on the shop floor. ● Sitting: Able to sit for extended periods of time at the computer and in meetings. ● Squatting/Kneeling: Able to occasionally squat or kneel to retrieve or replace items. ● Standing: Able to stand for extended periods of time delivering information. ● Travel/Mobility: Able to travel overseas and domestically sometimes for extended periods of time and on short notice. ● Able to work outside hangers in changing locations. Able to work on movable lifts at the aircraft at a height of approximately 40 ft. Sometimes working in a ventilated fuel tank with a mask in a confined space. Able to enter a wing through a 9.8 inch by 17.7 inch oval opening. ● Walking: Able to walk through office and production areas, around flightline and airstrips and sometimes on uneven indoor or outdoor surfaces other business interactions. ● Climbing: Ability to climb stairs or ladders as required. ● Visual: Ability to visually inspect parts/components (read small numbers in either Vernier scale or other). Take your career to a new level and apply online now! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Americas, Inc. Employment Type: US - Direct Hire Experience Level: Entry Level Remote Type: On-site Job Family: Logistics ------ Job Posting End Date: 12.26.2025 ------ Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to ****************.

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with Resume! Work Authorization/Security Clearance Department of Defense (DoD) Secret security clearance, or the ability to obtain one Required: High School or better. Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19. Overview Experience Required: 2 years: Computer applications and operation of existing computer programs High school diploma or equivalent. Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware. Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +. Excellent PC and network troubleshooting skills. Preferred Education and Experience Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) IT Help Desk experience. Summary/Objective Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software. Install software on personal computers (PCs). Prepare new PCs for use, and previously used PCs for reuse. Perform routine maintenance of PC hardware and software. Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution. Administer PC users' IT, including ensuring compliance with security requirements. Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek Travel: None. **APPLY WITH RESUME!

PRIMARY FUNCTION: The Complex IT Support Specialist is a hands-on role focusing on assigned location's computer and network system operations to ensure optimal functioning and for the assigned area on the implementation and rollout of IT related projects. This role manages end user help requests for software and hardware computer issues. RESPONSIBILITIES AND TASKS: Lead the technology related efforts for assigned location to ensure implementation and rollout of IT projects, updates, etc. are completed uniformly, providing guidance when needed to Technology Specialists Evaluate documented resolutions for assigned locations to determine if there are trends, develop solutions to prevent reoccurring problems and communicate management concerning emerging incident trends Coordinate activities with corporate help desk, network services, and other related IT groups to ensure appropriate group is engaged from projects, issues, etc. Assist corporate IT with software releases and rollouts, communicating changes/ updates to end users and providing training if applicable Install, modify, and make necessary repairs to computer hardware and software systems, providing technical assistance and training to system users Perform hands-on repairs at desktop level, including installing and upgrading software, installing hardware, monitoring nightly backups, and configuring systems and applications Prioritize and schedule end user help requests escalating to appropriate personnel when needed Gather documentation, compile and provide updates, statuses and completions to appropriate personnel Provide regular feedback on successes and opportunities for improvement to appropriate leader for Technology Resource Specialists in assigned locations Follow and ensure others comply with all safety guidelines, establishing and managing safety policies and procedures Perform additional relevant duties as assigned SUPERVISOR RESPONSIBILITIES: This is an Individual Contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy EDUCATION and CERTIFICATIONS: High School diploma or equivalent Preferred Certifications: MCP- MCSE, CompTIA A+ EXPERIENCE AND SKILLS: Minimum five (5) years IT field experience in a team-based environment Strong customer focus with the ability to communicate, both verbal and written, with all levels of the organization and external customer in a timely and professional manner Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail Must possess a strong customer-centric attitude and high energy level SAFETY REQUIREMENTS: Follow departmental and company safety policies and programs Wear required protective equipment in all areas where mandatory PHYSICAL REQUIREMENTS: Ability to work non-standard shifts (Holidays, weekend and/or extended) as required per business need Ability to travel to assigned locations as needed Ability to lift computer hardware such as desktop computers or servers up to 40 lbs as needed We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Protection And Control Field Services Test Engineer or Technician (Montgomery, AL) The APC Power Delivery Protection & Control (P&C) Field Services department is seeking a Test Engineer or Technician for the Southern Region. This position's location is in Montgomery, Alabama at the Southern Division Complex. This position is responsible for the commissioning, maintenance, and troubleshooting of transmission and distribution substation protective relay and control systems. This position will be filled as a non-exempt level 6-9 based upon education, experience, and ability of the selected individual. The major job responsibilities of this position include, but are not limited to: Know and follow safe behaviors including all rules and procedures Perform operational checks and tests on various substation equipment including but not limited to - microprocessor and electromechanical relays and controls, current transformers, potential transformers, power circuit breakers, transformers, regulators, power line carrier radio, traps and tuners Troubleshoot and perform preventive and emergent maintenance on previously listed substation equipment Operate and interpret readings from test equipment such as digital multi-meters, digital oscilloscopes, insulation testers, relay test sets, and radio frequency measurement equipment Verify that wiring construction work is performed in accordance to detailed design print documentation Document all completed work in accordance with policies and procedures Provide technical guidance and direction to other groups on protection and control issues Respond to system problems during after hours on-call rotations Provide top level customer service to internal and external customers JOB REQUIREMENTS EDUCATION Engineers: 4-year BS Engineering Degree from an ABET accredited school (Electrical preferred however other disciplines may be considered with sufficient relevant experience) Technicians: 2 or 4 year AS/BS/BET Degree in Electronics, Engineering Technology, or equivalent military electronics training EXPERIENCE Electromechanical or microprocessor protection relay installation and testing is desired Microprocessor IED and/or PLC technology installation and testing is desired Field experience commissioning and/or maintaining electrical equipment is desired Basic understanding of electrical protection and/or control circuitry is desired Current work experience within APC Power Delivery is preferred Knowledge/Skills/Abilities Excellent computer skills Proven troubleshooting skills Knowledge of safe work practices Familiarity with substation equipment is preferred Exercise clear judgment in critical situations Make timely, rational decisions where errors can result in negative results Able to manage multiple tasks and meet strict deadlines Ability to read electrical blueprint/schematic drawings is desirable Good writing and communication skills BEHAVIORAL ATTRIBUTES Safety minded Dependable, reliable, thorough Self-starter, independent and team member High attention to detail Committed, timely Innovative, student, always learning Customer focused, spirit of excellence Other Requirements Must have a valid driver's license Must pass background investigation and requirements for access at Southern Nuclear and Transmission facilities Must become certified for the Official Clearance list within one year of hire date, required for employment Must be available to work outside normal business hours and occasionally stay out of town for periods of time Must work outdoors in inclement weather and frequently travel (75%) away from office within the coverage area Must live in or be willing to relocate to commutable distance of the Montgomery, Alabama office location. Relocation package is not available.

IT endpoint knowledge, applicable on production lines, plus endpoint support. Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points Interaction with Team members for knowledge sharing, knowledge transition and issue resolution Stakeholder management, share regular updates and assist in preparing operational reports Triaging of issues and coordination with cross functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times Adhere to shift rotation plan and Operating model Interaction with SME's on functional issues Coordinate communications between suppliers, OEM, and business stakeholders for their particular area Tracks and report progress to stakeholders Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes Base Salary Range: $63,400 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. Job Description Job Title: Customer Support Technician Duration: 2 months with likely extension up to further 2 years Work Location: Montgomery, AL Interview methods: Phone/Skype/F2F Required Skills: Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries. Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365. Qualifications Skills Preferred: Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills. Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+ Additional Information *** Local candidates strongly preferred****

Job Description Do your job and you will go far here

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Job Description Job Title :: Technical Support Specialist 3 (Energy Management Systems) Contract :: 36 Months is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Education& Experience Requirements • Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities • Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. • The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team oriented and sometimes stressful environment. Ability to apply excellent customer service skills • Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements. • Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. • Ability to follow and properly apply both Change Management processes and knowledge-based procedures • Working knowledge of Windows based operating systems preferred • Working knowledge of AIX or other UNIX based operating systems preferred • Working knowledge of distributed computer networks is a plus. • Ability to build and maintain relationships with key customers • Ability to work nights, weekends, and holidays as a part of rotating shift • Critical thinking/Problem solving abilities Job Responsibilities · Day to day monitoring of the primary SCADA and ancillary systems for health and availability · Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel · Notification to key customers for the coordination of system outages and events that may impact other critical systems. · Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback · Thoroughly track and document cases to completion with the help of EMS Department personnel Adhere to all Electronic and Physical access policies · Day to day monitoring and support of Business Continuity and Disaster Recovery systems Other Requirements · Federal Energy Regulatory Commission Standard of Conduct must be understood and signed · The successful candidate must adhere to Separation Protocol · The successful candidate must pass all requirements required by the Southern Company Insider Threat Program. · Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected. · This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations · This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration (Sonicwall & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow