Remote support technician jobs in Asheville, NC - 168 jobs
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Computer Field Tech Position- Asheville NC
BC Tech Pro 4.2
Remote support technician job in Fletcher, NC
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support technician job in Asheville, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$34k-46k yearly est. 60d+ ago
Community Support Technician Client Specific - Black Mountain
UMHS
Remote support technician job in Asheville, NC
Job Description
Community SupportTechnician needed for the Black Mountain area to work with the Intellectual and Developmental Disabilities population. Technician will provide one on one assistance in the community, community networking. Must have reliable transportation and a high school diploma or equivalent. 16 hours per week, Monday - 8 hours and Friday - 8 hours.
Requirements:
Reliable Transportation
Valid Driver's License
High School Diploma or equivalent.
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
$43k-62k yearly est. 13d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Remote support technician job in Asheville, NC
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$66k-89k yearly est. 7d ago
ON CALL IT and TV Field Technician - Asheville, NC- Hiring NOW
Geeks On Site 3.1
Remote support technician job in Asheville, NC
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 22d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Remote support technician job in Asheville, NC
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$57k-80k yearly est. 9d ago
Help Desk Support Specialist
Information International Associates 4.1
Remote support technician job in Weaverville, NC
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position. Major Duties and Responsibilities:
· Responsible for diagnosing and resolving Tier 1 and 2 issues.
· Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
· Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
· Application and operating system maintenance and upgrades
· System backups and restoration
· System security and functional testing on both unclassified and classified systems.
· Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
· Interfacing with various levels of management for briefing on configuration and design updates and changes.
· Responding to alarms and providing level 2 maintenance support for the customer base.
· Keeping customers informed by providing status updates.
· Providing outage reports to appropriate levels of management.
· Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
· Suggest and implement solutions based on customer requirements and project goals.
· Assist other IT professionals as required.
Qualifications
Basic Required:
· Associate's Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
· Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
· Experience and working knowledge of DNS and DHCP infrastructure and technology.
· Experience and working knowledge of VMware administration.
· Ability to work responsibly with or without supervision.
· Working knowledge of ITIL processes.
Qualifications Desired:
· Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
· Experience with MS Exchange.
· Experience with SCCM.
· Experience with NetApp storage.
· Experience with Cloud storage.
· Experience with Alarm/Physical security systems.
· Good oral communication and technical writing skills.
· Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
· Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.
Additional Information
Clearance Requirements:
Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.
KeyLogic is proud to be an EEO/AA employer, M/F/D/V.
$41k-68k yearly est. 2d ago
Project Technician - Controls II
MSS Solutions, LLC 3.3
Remote support technician job in Asheville, NC
Job Description
As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Project Technician - Controls II. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!
A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.
The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.
Role and Responsibilities
Responsible for device testing (end-to-end), program downloading, equipment startup, and operations.
Supports sub-contractors with day-to-day direction when needed and ensures that the MSS Standard is being met on the job from an install and software standpoint.
Effectively document work performed by completing necessary paperwork on each job, including entering daily time, detailing the scope of project progression, and maintaining an electronic database.
Drive to and from customer sites as needed
Assist the senior level controls technicians
Inventory parts, material and labor per job
Complete all paperwork in an accurate and timely manner
Observe, report and correct unsafe work environments
Will be included in on call rotation as needed according to business volume and requirements
Other such duties and responsibilities as assigned by the Company from time to time
Qualifications and Requirements
A minimum of 3 years of building automation controls, or similar, experience and/or the equivalent combination of education and experience
Niagara Tridium N4 certification, or similar, or equivalent experience
Must have a valid driver's license and acceptable driving record to be able to drive a company provided vehicle
Must successfully pass a background check & drug test
Demonstrated experience in startup and commissioning of building automation and controls systems
Ability to create / modify / duplicate / Troubleshoot existing or new programs.
Ability to modify complex graphics (Plants) and create basic graphics (VAV, RTU, FCU)
Can successfully integrate points in Lon, BACnet and Modbus at the Jace and server level
Ability to install and start up a new Tridium N4 System successfully at the Jace and server level.
Ability to perform any Software Upgrades or software related requirements (Java, LNS, security protocols)
Ability to install and service all field level devices including wireless, VFDs, com cards and any other components within the system being installed or serviced.
High level of service to both Internal/External. Remaining solution oriented and focused on the customer need.
Ability to abide by basic safe work practices
Physical Demands: Occasional sitting, frequent stooping, crouching, kneeling, balancing and climbing. Constant standing, walking, reaching and gripping. Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to talk and hear. Occasional lifting up to 50 lbs. (maximum solo lift) and constant lifting to 25 lbs., placing this position in the very heavy physical demand classification (PDC)
Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
High School Diploma or Equivalent preferred.
Work Environment: Exposure to weather, extreme heat or cold, high noise intensity level, atmospheric conditions, exposure to electrical shock, exposure to toxic or caustic chemicals, wet and/or humid, vibration, proximity to moving mechanical parts, working high exposure places.
Benefit Highlights
At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:
Medical/Dental/Vision Insurance
401k with Employer Contributions
PTO
Paid Holidays
Employee Assistance Program
Long-term Disability
Short-term Disability
Flexible Spending Plan
Health Savings Plan
Additional Notes
If you are unable to apply electronically and require an accommodation, please contact ************************.
MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
MSS Employees, please visit the MSS Career Center or contact HR to apply.
$34k-52k yearly est. 12d ago
IT Technician
Tekgarden
Remote support technician job in Asheville, NC
We are seeking an IT Technician to join a leading technology company in its growing IT Managed Services division. Candidates for the position should possess the following attributes:
· Must have first\-class verbal customer service skills, outstanding time management, strong documentation skills, a clean driving record, and above all, be a team\-first player.
· Must be fundamentally adept at troubleshooting in often unfamiliar circumstances.
· Must be able to troubleshoot and solve problems remotely.
Requirements:
· Experience with Fortinet \/ FortiGate (or Cisco or similar tech), routers\/firewalls, layer 2 switches, wireless deployments, IPSEC VPN configuration, DNS, DHCP, and VLAN configurations
· Experience with Windows Server operating systems (2003\-2022) and roles\/features including, but not limited to: Active Directory, Group Policy, IIS, DNS, DHCP, RDS
· Experience with server & data migrations
· Experience with Microsoft Exchange Server (2003\-2022) or Microsoft Office 365 deployment and migration.
· Experience with VMWare deployments
· Experience with deployment & management of backup solutions (StorageCraft, etc.)
· Experience with Microsoft Azure cloud services
· Experience with RMM deployment & usage
· Experience working in MSP environment
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$33k-59k yearly est. 60d+ ago
IT Deployment and Testing Technician
STI 4.8
Remote support technician job in Black Mountain, NC
Job Title: IT Deployment and Testing Technician
Duration: 8+ Months
Position Description: IT Deployment and Testing Technician - Longleaf Neuro-Medical Treatment Center & Walter B. Jones
IT Deployment and Testing Technician
Position Summary:
The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization's IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).
Key Responsibilities:
Device Deployment and Configuration:
Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
Perform software installations and ensure all required applications and system configurations are in place.
Set up hardware to comply with organizational standards and security policies.
Troubleshooting and Maintenance:
Conduct basic troubleshooting of hardware, software, and peripheral issues.
Collaborate with the IT support team to escalate and resolve complex issues promptly.
Ensure all deployed devices meet performance and compatibility requirements.
Epic Technical Dress Rehearsal (TDR):
Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
Document and report test results, identifying and addressing any deficiencies or issues.
Documentation and Reporting:
Maintain accurate records of deployed hardware, configurations, and testing outcomes.
Provide detailed documentation for device testing and troubleshooting procedures.
Contribute to post-deployment reports, highlighting successes and improvement opportunities.
Collaboration and Support:
Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
Assist with user training and provide basic guidance on using deployed devices and systems.
Participate in team meetings and provide updates on deployment and testing progress.
Qualifications:
Education and Experience:
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
Experience with Epic or other electronic health records (EHR) systems preferred.
Skills and Competencies:
Proficiency in deploying and configuring Windows-based systems and peripherals.
Strong troubleshooting and problem-solving skills for hardware and software issues.
Familiarity with healthcare IT environments and workflows is a plus.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks with attention to detail.
Certifications (Preferred):
CompTIA A+, Network+, or similar IT certifications.
Physical Requirements:
Ability to lift and transport equipment up to 50 lbs.
Willingness to work in various environments, including clinical and behavioral health settings.
Ability to travel between facilities as needed.
Position Type and Expected Hours:
Full-time position.
May require occasional evening or weekend work based on project needs.
$38k-73k yearly est. 60d+ ago
Lead Technician, Facilities Support
A-B Tech Careers 3.8
Remote support technician job in Asheville, NC
Responsible for executing moves and setups across all campuses, including events, departmental relocations, signage installation, and general support for college functions. Provides event support by setting up, breaking down, moving furniture/equipment, and maintaining cleanliness and safety standards.
Duties
1. Moves and sets up furniture and equipment for office and classroom needs across all locations. 2. Assists with all event setups, both internal and external, regardless of event size and assist with trash removal for the external events. One example is Graduation. 3. Assist Shipping and Receiving with delivering large packages, equipment, mail and paper when needed 4. Leads the Moves and Setups team in the absence of the Logistics Manager, ensuring continuity of operations and event support. 5. Installs banners and signage. 6. Assists Director, Safety and Facilities Support with cleanliness of mechanical rooms to enforce fire code regulations and assist with fire extinguisher inspections. 7. Contributes to the College Vision, Mission, Values, and RISE statement. 8. Supports workforce diversity in all its aspects. 9. Performs other duties as assigned.
Preferred Qualifications
1. Experience in furniture and/or appliance delivery. 2. Experience working at an educational institution. 3. Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.
$39k-66k yearly est. 7d ago
Infrastructure Technology Support Technician
Engineeredcabs
Remote support technician job in Greeneville, TN
The Infrastructure Technology SupportTechnician provides technical and professional IT support across the organization, including user account management, server and network administration, user and manufacturing computer repair and configuration, end-user training, and proactive system monitoring. This role ensures reliable IT operations and helps position technology as a service-driven partner to the business.
KEY RESPONSIBILITIES:
Maintain and support PCs, printers, modems, switches, routers, infrastructure wiring, and other IT-related equipment across office and manufacturing environments.
Administer VoIP telephone systems, including user setup, feature management, voicemail, and phone security.
Provide one-on-one user training and ensure compliance with company policies.
Create and maintain user accounts across multiple systems, including Active Directory and cloud-based business applications.
Manage and prioritize end-user support requests through the Help Desk ticketing system.
Install, configure, and perform appropriate repairs to hardware, software, and peripherals in line with technical specifications.
Diagnose and resolve technical issues by reviewing manuals, consulting forums, and working directly with end users.
Collaborate with other Corporate IT members and 3
rd
party vendors to design, implement, and maintain company-wide IT strategies and standards.
Promote and drive adoption of standardized infrastructure, business systems, and best practices.
Identify and act on opportunities to improve IT efficiency, responsiveness, and cost-effectiveness.
Deliver IT services with a customer-focused, service-oriented approach to internal and external stakeholders.
KEY SKILLS AND COMPETENCIES:
Strong troubleshooting and problem-solving skills across PC, server, and network systems, including wired and wireless infrastructure (Cisco/Ubiquity preferred).
Experience with system administration, server management, and cloud services (Microsoft 365 / Azure).
Ability to translate technical solutions into user-friendly guidance and provide top-tier end-user support.
Demonstrated ability to prioritize, track, and resolve multiple IT tasks in a fast-paced manufacturing environment, including on-call support for off-shift issues.
Business-focused, customer-oriented service mentality with high integrity, self-motivation, and proactive thinking.
Proficiency with Help Desk ticketing systems, monitoring tools, and IT documentation.
Strong written and verbal communication and interpersonal skills; ability to mentor and train users.
Ability to work safely around manufacturing equipment and maintain a professional and responsive service presence.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Post-secondary education in a related field preferred but not required.
Minimum of three years of experience supporting IT equipment, including PC support, network administration, and system/server management; experience in a manufacturing environment preferred.
Hands-on experience with:
Microsoft Active Directory, Windows Server and Win Client OS
VMware or another Hypervisor, and virtual server management
Linux (Ubuntu Linux, Oracle Linux, Red Hat, etc.)
Microsoft 365 tenancy
Azure, AWS, OCI or other cloud infrastructure
Ring Central or other VoIP telephony
Demonstrated success in delivering business value through IT-enabled solutions.
Strong project management skills with the ability to oversee multiple initiatives simultaneously.
Proven vendor management experience.
Experience in operations, customer service, supply chain, or other business functions outside of IT is desirable.
WORKING CONDITIONS/OTHER:
Full Time, Salary Non-Exempt, 40+ hours per week, Monday - Friday
On-call availability for off-shift issues as required.
Occasional travel to other facilities may be required.
This job works both in a normal office environment and in the plant with some exposure to noise, dust, and machinery. Approximately 60% / 40%.
Sitting/standing, free to move around, some repetitive movements (i.e., keyboarding)
Sustained visual concentration on numbers, policy documents, etc. while viewing small areas such as monitors and small screens.
Maintains up-to-date knowledge of federal and state employment law, compliance, trends, new technologies and best practices in areas of responsibilities.
This position description is not intended to be an exhaustive list of all duties, responsibilities and competencies required of this position. Employees are held accountable for all aspects of the job, which are subject to change at any time. An individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
$31k-54k yearly est. 2d ago
Senior Blow Molding Technical Expert
Hifyve
Remote support technician job in Greer, SC
Job Description
HiFyve is hiring a Senior Blow Molding Technical Expert in the plastics manufacturing industry in Greer, SC!
Salary: Up to $120,000/year DOE
Shift: Full-Time - 1st Shift
Position Overview
We are seeking a senior-level technical expert with extensive blow molding knowledge to support high-volume plastics manufacturing operations. This individual will serve as the go-to resource for technical problem-solving, process optimization, and team training. The role requires deep, hands-on experience with blow molding machinery, tooling, and process engineering.
Job Duties and Responsibilities
• Lead advanced troubleshooting of blow molding machinery and downstream equipment
• Optimize processes to improve product quality, reduce scrap, and maximize uptime
• Train and mentor technicians and supervisors on best practices for machine setup and changeovers
• Collaborate with plant leadership to identify process improvements and capital investment needs
• Support installation, commissioning, and validation of new equipment or technology upgrades
• Serve as the subject-matter expert for blow molding technical challenges at the Garland facility
• Ensure compliance with OSHA and internal safety standards while driving operational excellence
Education & Experience Requirements
• Technical or vocational degree/certification preferred; equivalent experience considered
• 10+ years of direct blow molding experience required (extrusion blow molding preferred)
• Proven ability to lead advanced troubleshooting and process improvement initiatives
• Strong understanding of mechanical, electrical, hydraulic, and pneumatic systems
• PLC troubleshooting experience a plus
Knowledge, Skills and Abilities
• Recognized expertise in blow molding equipment and processes
• Strong leadership, training, and mentoring skills
• Ability to partner with plant leadership and technical staff to resolve critical challenges
• Problem-solving mindset with a drive to implement lasting technical solutions
• Hands-on, detail-oriented, and safety-focused
If you are interested, please apply.
$120k yearly 6d ago
Desktop Support
Peak Systems 3.7
Remote support technician job in Fletcher, NC
User support - fielding support calls, diagnosis of the problem, suggested resolution and escalation if needed. Support of phones, networks, PCs and applications Facilities management Day-to-day support of our regional office desktop and laptop computing environments.
Maintain inventory of the company's hardware and software
Works closely with other teams as needed to establish and ensure proper issuance, return and security of company desktop and laptop PC's and their associated peripherals.
Requirements
College or further education preferred
1 year experience in a Desktop Support role
Working knowledge of TCP/IP, T-1s, Frame Relay and DSL
Experience in establishing, setting, and enforcing strong procedures and
$44k-70k yearly est. 60d+ ago
Information Technology Specialist - On-Site IT Specialist
Ridgecrest Foundation
Remote support technician job in Black Mountain, NC
Job DescriptionDescription:
Our On-Site IT Specialist will serve as the primary point of contact for coordinating IT issues and projects with our contracted managed service provider. This role is responsible for tasks that cannot be handled remotely, such as networking, server, and workstation support. By supporting our team's technology needs at the conference center and the summer camps you are playing a vital role in our Mission to Impact lives for God's Glory!
Responsibilities
Maintain and troubleshoot voice and data networks, analyzing and resolving issues related to hardware, software, and peripheral devices to ensure seamless operations for the conference center.
Stay current on trends and developments in technology, including data networking, hardware, and software, to ensure the organization is up-to-date with best practices and innovations.
Develop and maintain detailed documentation for equipment installations, system configurations, and software setups, ensuring that all processes are clearly outlined for future reference and ease of use.
Recommend and implement fresh IT projects to keep the organization's technology infrastructure up-to-date, improving both security and efficiency in day-to-day operations.
Conduct diagnostics and preventive maintenance to identify potential issues, troubleshoot errors, and ensure the continued smooth functioning of IT systems and devices.
Train staff and end users on the proper use of equipment and software, offering support to ensure team members are comfortable with the technology and utilizing it effectively.
Assist with network security and data protection, ensuring that systems are secure and that sensitive data is protected in line with organizational policies and regulations.
Provide on-call support for emergency IT issues during events or critical operations, ensuring minimal downtime and disruption.
Perform other duties as assigned, contributing to the ongoing improvement of the IT infrastructure and ensuring technology aligns with the organization's needs.
Position requires some travel for training/ conferences and evening/weekend work
Requirements:
Associate's degree in Computer Science or Information Technology, or equivalent experience.
High School diploma or GED
Valid Drivers License
Strong Computer and Technology Skills
Excellent interpersonal and customer service skills.
Basic understanding of network control principles, theories, concepts, and technologies.
Thorough understanding of networking protocols, WAN/LAN wired and wireless networking.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft 365 environment, including Entra
Microsoft and Cisco Certifications
Physical Requirements
Must possess the necessary physical stamina for walking/standing/working for extended periods
Ability to sit for prolonged periods of sitting at a desk and working on a screen
Frequent typing and data entry will be required, so a certain level of manual dexterity is necessary.
Ability to carry equipment up to 60 lbs around various parts of campus that may vary in degrees of steepness.
$66k-92k yearly est. 2d ago
MSP Onboarding & Project Technician
Brightflow Technologies
Remote support technician job in Greer, SC
Job DescriptionMSP Onboarding & Project TechnicianGreenville, SC | Full-Time | In-Office OverviewBrightFlow Technologies, one of the Carolinas' premier Managed Service Providers, is seeking a skilled MSP Onboarding & Project Technician to join our growing team.
For nearly two decades, BrightFlow has built a reputation for delivering fast, friendly, and reliable IT support across the Carolinas. We pride ourselves on providing professional, client-focused service while maintaining a collaborative and engaging workplace. If you have a passion for technology, thrive in a structured-yet-dynamic MSP environment, and enjoy owning projects from kickoff to completion, this role is for you.
The RoleAs a BrightFlow Onboarding & Project Technician, you will take the lead in client onboarding, project coordination, and technical implementation. You'll ensure new clients are seamlessly integrated into our systems, manage project timelines, and deliver excellent communication throughout.You'll also provide advanced technical support and work closely with our engineers on migrations, 3CX deployments, network upgrades, and other client-facing projects. This role requires both technical expertise and strong organizational and client communication skills.
Key ResponsibilitiesClient Onboarding & Project Management
Serve as the primary technical lead during new client onboarding and project deployments.
Develop onboarding checklists, coordinate tasks with internal teams, and ensure projects stay on schedule and within scope.
Communicate project updates and deliverables clearly to clients and internal stakeholders.
Configure and deploy systems, applications, and services for new clients (including Microsoft 365, 3CX, and Cloud documentation platforms).
Technical Implementation & Support
Install, configure, and troubleshoot client environments including servers, workstations, network devices, and VoIP systems.
Perform 3CX setup, call flow configuration, and ongoing management for client environments.
Provide Tier 2-level support for escalated technical issues and assist the helpdesk team when needed.
Maintain thorough documentation within our platforms.
Monitoring & Continuous Improvement
Review system alerts and proactively remediate issues before they impact clients.
Participate in post-onboarding reviews to identify improvement opportunities in process and delivery.
Collaborate with senior engineers to standardize procedures and implement best practices.
Required Skills & Qualifications
3+ years of hands-on experience in an MSP environment.
Proven experience managing or coordinating client onboarding and IT project deployments.
Strong understanding of 3CX setup, administration, and troubleshooting.
Working knowledge of Windows Server, Active Directory, Microsoft 365, DNS, DHCP, and networking fundamentals.
Familiarity with PSA and RMM tools.
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously.
Active certifications such as CompTIA A+, Network+ or Security+.
Valid driver's license and ability to work onsite with clients when required.
Preferred / Nice to Have
Prior experience leading cross-team technical projects.
Knowledge of VLANs, NAT, and basic routing/switching.
Exposure to cybersecurity solutions, backup platforms, and cloud services (Azure, M365).
PMP, ITIL, or other project management-related certifications.
Perks & Benefits
Health, dental, and vision insurance + PTO (after 90 days).
Company laptop, phone, and access to company vehicles.
Fully stocked kitchen with your favorite snacks.
Collaborative and supportive team culture.
Ongoing training and professional development to grow your career.
Join UsAt BrightFlow Technologies, you won't just be resetting passwords, you'll be building systems, improving processes, and delivering exceptional experiences to every client you touch.If you're ready to grow your career in a fast-paced MSP that values technical excellence, project ownership, and teamwork, we'd love to meet you.
Apply today and start your next chapter with BrightFlow.
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$32k-57k yearly est. 3d ago
Assistive Technology Professional (ATP)
Reliable Medical 4.3
Remote support technician job in Asheville, NC
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Job Summary
As an Assistive Technology Professional (ATP) at Reliable Medical, you will play a pivotal role in enhancing the quality of life for individuals with disabilities or medical conditions by evaluating, recommending, and customizing assistive technologies. Your expertise will directly contribute to enabling our clients to achieve greater independence and improved daily functioning. You will collaborate with interdisciplinary teams and leverage your technical and clinical knowledge to provide tailored solutions that meet our clients' unique needs.
Essential Functions
Assessment and Evaluation: Conduct comprehensive assessments of clients' functional abilities, limitations, and assistive technology needs. Collaborate with clients, their families, and healthcare professionals to gather relevant information and understand specific requirements. Utilize standardized assessment tools and clinical observations to identify suitable assistive technology solutions.
Recommendation and Customization: Based on assessments, recommend appropriate assistive technology devices and solutions that align with clients' goals and capabilities. Customize and adapt existing technologies to ensure a precise fit and optimal functionality for each individual. Stay up-to-date with the latest advancements in assistive technology and integrate them into your recommendations.
Technical Expertise: Possess a deep understanding of a wide range of assistive technologies, including mobility devices, communication aids, environmental control systems, adaptive computer software, and more. Configure, calibrate, and troubleshoot assistive technology devices to ensure seamless operation. Provide technical training to clients, caregivers, and healthcare professionals on the proper use and maintenance of assistive technology solutions.
Documentation and Reporting: Maintain accurate and detailed records of client assessments, recommendations, and customization processes. Prepare comprehensive reports outlining assessment findings, recommended solutions, and rationale for each case. Collaborate with administrative teams to ensure timely documentation and billing procedures.
Collaboration and Communication: Work closely with multidisciplinary teams, including occupational therapists, physical therapists, speech-language pathologists, and physicians, to create holistic care plans. Communicate effectively with clients, their families, and caregivers to explain the benefits and functionalities of recommended assistive technologies.
Continuing Education and Training: Stay current with industry trends, advancements, and best practices in assistive technology through ongoing professional development. Attend conferences, workshops, and training sessions to expand your knowledge and skills.
Minimum Requirements
Certification as an Assistive Technology Professional (ATP) by the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) is a requirement.
Proven experience in assessing, recommending, and customizing assistive technology solutions for individuals with disabilities or medical conditions.
Strong technical aptitude and familiarity with a wide range of assistive technology devices and software.
Excellent communication skills, both written and verbal, to interact with clients, families, and interdisciplinary teams.
Problem-solving mindset with the ability to adapt solutions to meet individual needs.
Empathy, patience, and a client-centered approach to deliver exceptional care.
Our Commitment To You
Comprehensive Health Coverage
Unlimited Paid Time Off
Professional Development Opportunities
Retirement Savings Plan
Wellness Programs
Inclusive and Diverse Workplace
Volunteer Opportunities
Employee Recognition Programs
Service Awards
Parental and Childbirth Leave
Join our team at Reliable Medical and make a meaningful impact on the lives of individuals who rely on assistive technology to enhance their independence and well-being. Apply your expertise to provide innovative solutions that transform lives and contribute to a more inclusive society. Apply today, and join a team that sincerely values your skills and dedication!
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
$77k-104k yearly est. 60d+ ago
Support Technician
Dave & Buster's 4.5
Remote support technician job in Salem, NC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.25 per hour
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-12.3 hourly Auto-Apply 60d+ ago
Area Installation Specialist
Service Pros Installation Group, Inc.
Remote support technician job in Greer, SC
Job DescriptionDescription:
The Area Installation Specialist is responsible for recruitment, training and utilization metrics for Installers in their geographical area. This role is responsible for the hiring, onboarding and training of all Installers in their assigned area to ensure customer expectations are meet while fostering and maintain critical relationships with Lowe's Home Improvement.
FLSA Status: Salaried, Exempt
Essential Duties and Responsibilities:
Meet Company established Key Performance Indicators.
Ensure superior customer satisfaction scores.
Understand the installation contractor marketplace for a defined area, including working knowledge of key competitors, installer base, and local pricing structure.
Recruit, Onboard, and Train Installers for an assigned geographical area.
Negotiate Installer cost structure based upon marketplace rates and Service Pros Installation Group cost model.
Utilize data, reporting, and key performance indicators to ensure gross profit margins and customer metrics are met.
Conducting and analyzing surveys of applicants and Hiring Managers to choose efficient recruiting and hiring methods of Installers.
Perform targeted store visits at the direction of Area Installation Manager or Regional Operations Manager to evaluate and support installer/Lowe's relationship.
In partnership with the workroom, develop and implement installer retention and appreciation plans.
Other duties as assigned.
Requirements:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience - High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
Language Skills - Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations
Leadership Ability - Ability to lead situationally and motivate to organizational goals and expectations. Sharing vison and strategy in an effective and inspiring manner.
Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations.
Computer Skills - Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software.
Communication Skills -- Be able to effectively communicate orally and in writing in English.
Vision - Ability to view documents, multiple screens, and read handwritten documents and drive.
Must be able to drive vehicle as well as meet company driving and insurance coverage requirements
Road Warrior - Up to 75% travel
Employment At-WillEmployment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk and hear. The employee must be able to lift and carry 65 lbs. (i.e. laptop, monitor or carpet pad) in order to move it as needed. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.COMPETENCIESTo perform the job successfully, an individual should demonstrate the following competencies:
Independent - ability to work independently and efficiently (with little supervision.)
Problem Solving - Identifies and resolves opportunities in a timely manner.
Oral Communication - Speaks clearly and persuasively; Participates in meetings.
Written Communication - Writes clearly; Able to read and interpret written information.
Teamwork - Contributes to building positive team spirit.
Diversity - Promotes a harassment-free environment.
Ethics - Treats people with integrity and ethically.
Organizational Support - Supports the organization's goals, values, and code of ethics.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in the decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes work activities; Uses time efficiently.
Professionalism - Focuses on solving conflict, not blaming; Treats others with respect and consideration; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Monitors own work toensure quality.
Quantity - Meets productivity standards; Completes work in a timely manner.
Safety and security - Observe safety and security procedures; Reports unsafe conditions; Uses equipment and materials properly.
Follow-up - Must be organized and able to follow up on statuses and ensure completion of tasks.
Dependable - Is consistently at work and on time.
$34k-55k yearly est. 21d ago
IT Site Support Engineer
MLS Technologies 3.8
Remote support technician job in Asheville, NC
Technical Support & Incident Management
* Provide resolutions for corporate applications, hardware, and business group applications. * Handle incident and service request queues, including ticket creation, categorization, prioritization, and assignment to appropriate support groups.
* Perform proactive follow-ups with customers to ensure timely resolution without requiring reminders.
* Deliver Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
* Diagnose and resolve issues related to PCs, laptops, network connectivity (VPN, wireless), Active Directory, security incidents, servers, and business applications.
* Perform PC/laptop imaging, configuration, and break/fix support.
* Fulfill IMAC (Install, Move, Add, Change) requests.
* Install, configure, and support printers, scanners, phones, and mobile devices, including vendor coordination for replacements and contract updates.
* Provide hands-on and remotesupport for computer rooms, IDFs, MDFs, servers, switches, routers, and other physical equipment.
* Mount and unmount hardware in data centers and perform daily routine checks to maintain data center health.
Knowledge Base & Documentation
* Build, update, and review knowledge base articles to streamline fixing and issues resolution.
* Track and review ticket metrics, and take action to improve efficiency where vital.
Collaboration & Vendor Management
* Work closely with vendors, including escorting them onsite and guiding their activities during visits.
* Collaborate with vendors to prepare statements of work (SOWs) and quotes by clearly defining requirements.
* Partner with functional teams to ensure quick resolution of customer issues and effective project execution.
Process Improvement & Initiatives
* Find opportunities to improve technology workflows, employee experience, and support processes.
* Recommend and assist with implementation of enhancements to PC/laptop configurations.
* Lead medium-sized initiatives or workstreams impacting 50?100 customers with minimal supervision.
* Support project planning and solution development in partnership with multi-functional teams.
Minimum Requirements
* 4+ in desktop support or a related technical role.
* Good understanding of client/server networks, protocols, common internet services, and Active Directory.
* Solid knowledge of the OSI model and ability to perform root-cause analysis.
* Ability to diagnose and resolve hardware and software issues for corporate infrastructure.
* Experience with ticketing systems and incident/request management.
Desired Skills
* Excellent written and verbal communication skills; able to effectively engage with global customers.
* Demonstrated experience in customer service and collaborator coordination.
* Ability to handle critical situations independently and with professionalism.
* Strong teamwork skills and willingness to serve as a go-to resource for peers.
* Experience collaborating with global teams across multiple time zones.
* Familiarity with IT operations and service delivery standard processes.
* Certification from a major IT vendor (desktop-related platform or technology) is preferred.