ERP Support Analyst
Remote support technician job in Hauppauge, NY
Our client is a manufacturing company. They seek a ERP Support Analyst to join their Hauppauge, NY office.
Responsibilities
Provide technical support to maintain, advance, and integrate ERP systems
Provide timely ERP user assistance and technical support in resolving issues
Analyze functional and cross-functional business process needs and develop process improvement recommendations
Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms
Modify procedures or changes in system integrations or applications to improve ERP systems' performance
Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure
Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review
Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure
Monitor and report routine system performance
Requirements
Bachelor's degree in information systems or a related field is required
2-5 years' experience as a Hardware/Software support Analyst
ERP experience is a must (user experience is fine)
Printer and peripheral maintenance required
Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database.
Strong Excel skills
Only local candidates; no relocation is available
Reliable transportation, there is no public transportation available
Candidates must have a green card or US Citizenship; no sponsorship or transfers are available
JobID: 47418
Help Desk Technician
Remote support technician job in Fairfield, CT
We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT.
This is a full-time/Permanent role with benefits.
Must be local/near CT with MSP experience.
Responsibilities:
Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
Service and diagnosis of hardware and software
Remote/onsite support
Handle phone calls
Respond quickly to problems and demonstrate skillful problem solving
Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
Rotating after hours on call schedule
For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.
Information Technology Specialist
Remote support technician job in Farmingdale, NY
The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs).
Position Responsibilities and Accountabilities
Technical Support and Issue Resolution
Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email.
Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions.
Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations.
Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs).
Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity.
Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
User Management, and Asset Oversight
Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software.
Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality.
Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities.
Qualifications and Competencies
Strong troubleshooting, analytical, and diagnostic abilities
Excellent interpersonal and teamwork skills
Proven problem-solving, communication, and organizational skills
Ability to stay organized and create clear, thorough documentation for processes and procedures
Working knowledge of network devices, including switches, access points, and firewalls
Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals
Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus
Ability to perform heavy lifting (50+ pounds)
Ability to travel as needed
Education and Experience
Bachelor's Degree in Computer Science or Information Systems a plus
Minimum 3-5 years of IT experience required
Windows and MAC support required
Must be well-versed in network configuration and troubleshooting
Must be able to support Windows Server 2012 and up
Active Directory, GPO, DNS, and DHCP experience
Avaya IP Office experience is a plus
Desktop Support Technician
Remote support technician job in Uniondale, NY
COMPANY:
TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America.
JOB DESCRIPTION:
The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets.
Image new and existing laptops via the standard imaging technology
Create new Helpdesk Solutions for end-users and IT
Write Clear and concise documentation for new and existing procedures
Set up cubicles for new hires and contractors
Work Helpdesk Tickets, which include hardware, software, OS, and account problems
Support End-User software, connectivity, and services
Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance
Manage printers and scanners
Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance.
Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary.
Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
QUALIFICATIONS:
The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position.
College diploma or university degree in the field of computer science and/or
Minimum of 2+ years of work experience in Desktop support/Helpdesk
Certification in Microsoft Operating Systems or Networking is a plus
Working technical knowledge of PC (Windows 7/10/11) and Mac
Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc.
Hands-on software and hardware troubleshooting experience
Experience documenting and maintaining configuration and process information.
Good understanding of the organization's goals and objectives
Knowledge of applicable data privacy practices and laws
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal and oral communication skills
Adept at reading, writing, and interpreting technical documentation and procedure manuals
Ability to conduct research into hardware and software issues and products as required
Ability to present ideas and solutions in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Skilled at working within a team-oriented, collaborative environment
COMPENSATION & BENEFITS:
TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays.
The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future.
TDK is an Equal Opportunity Employer
Senior Service Desk Analyst
Remote support technician job in New Haven, CT
We are seeking a Senior Service Desk Analyst to deliver advanced technical support and an exceptional customer experience across our organization. In this role, you'll support internal employees, contractors, and field users while serving as an escalation point for complex issues. You'll collaborate with cross-functional teams, mentor junior analysts, and help modernize our service desk capabilities.
What You'll Do
Resolve complex IT Incidents and Service Requests across applications, SaaS platforms, hardware, mobile devices, and networking equipment
Provide expert technical guidance and outstanding customer service via phone and digital support channels
Act as an escalation resource and mentor for junior Service Desk Analysts
Participate in standard and Major Incident response processes
Collaborate with IT teams and third-party vendors to ensure timely resolution
Identify trends and recommend preventive solutions and process improvements
Support technology initiatives and projects, including system upgrades and service desk modernization
Assist the Service Desk Manager in maintaining efficient, high-quality service delivery
What You Bring
5+ years of IT service desk or technical support experience
Strong troubleshooting skills across hardware, software, SaaS, mobile, and networking technologies
Exceptional customer service and communication skills
Solid understanding of ITIL principles and Service Desk best practices
Ability to work independently while managing multiple priorities
Experience engaging third-party vendors and service providers
Preferred Qualifications
Microsoft 365 application support experience
Experience with desktop operating systems and networking
Hands-on experience with ServiceNow or similar ITSM tools
Familiarity with ITSM industry standards and diagnostic utilities
Education
Bachelor's degree in Computer Science, Business Management, or a related field (or equivalent experience)
IT Specialist
Remote support technician job in Guilford, CT
Detect's mission is to make accurate diagnostics accessible. We build breakthrough technology at the intersection of software, hardware, chemistry, and biology to make diagnostics available at the point of need. Our ultimate goal is to lower healthcare costs, improve patient outcomes, and improve doctor experience by enabling earlier diagnosis and access to treatment.
Job Description
Detect is seeking an ambitious, organized, and skilled IT Specialist to help manage our growing IT infrastructure. The IT Specialist is responsible for providing direct support to users across Detect, as well as setting up, managing, and troubleshooting systems.
As part of our team, your core responsibilities will be:
Managing user directories, such as Okta
Managing Google Workspace and Office 365
Setting up and configuring Mac OS and Windows devices
Setting up and configuring printers and industrial devices
Setting up and configuring Apple and Android mobile devices
Providing general IT support to employees and contractors
Assisting with vendor management and selection
You must be skilled and competent across several platforms:
Okta Administration
Google Workspace
Microsoft Office 365
Apple MacOS Administration, including use of MDM technologies
Microsoft Windows 10/11 Administration, including use of Microsoft Intune
Qualifications
Baseline skills, experiences, and attributes:
Bachelor's Degree in Computer Science, Software Engineering, or comparable education and experience
Strong understanding of different software development life cycles (Waterfall, Agile) and contemporary software quality assurance processes and automated tools
Strong analytical skills and experience with implementation and administration of Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria
Experience with networking technologies, such as Firewalls, Switches, and Routing configurations, preferred
Experience working in a regulated industry, such as HIPAA or GLBA, preferred
Experience with Atlassian, Jira, and Confluence preferred
Experience with Amazon Web Services preferred
You Deeply Identify with Core Detect Values:
Put people first. Our colleagues and our customers come first. We respect each other and celebrate our diversity. We take joy in each other's success, and succeed or fail as a team
Eye of the owner. We have an ownership mindset and take responsibility for all of our decisions. No problem is someone else's problem. We are frugal and use company resources as if they were our own
No genius without grit. As innovators, we fail often but fast. We are tenacious. We push through adversity and keep getting up. We are problem solvers and always find a way
Err on the side of doing. We are scrappy and biased toward action - everyone is an individual contributor. We allow intuition to guide us when we have imperfect information
Move fast by working smart. We are inventors. We focus, plan, pursue, and adjust to make big things happen in a fraction of the time others can. We disagree and commit
Always be frank. We celebrate openness and diversity of opinion. We are transparent and candid but compassionate in our feedback, and are always honest to ourselves and our customers
Additional Information
We offer great perks:
Fully covered medical insurance plan, and dental & vision coverage - as a health-tech company, we place great worth on our teams' well-being
Competitive salaried compensation - we value our employees and show it
Equity - we want every employee to be a stakeholder
Pre-tax commuter benefits - we make your commute more reasonable
401k plan - we facilitate your retirement goals
Beautiful office near the ocean-front in historic Guilford, Connecticut
The opportunity to build a revolutionary healthcare product and impact millions of lives!
For this role, we provide visa assistance for qualified candidates.
Detect does not accept agency resumes.
Detect is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.
Help Desk Specialist
Remote support technician job in Stamford, CT
Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology.
Your key responsibilities include:
Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
Create and manage detailed logs of incidents and requests, identifying trends.
Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
Building and deploying PCs and laptops.
INFORMATION TECHNOLOGY SPECIALIST
Remote support technician job in New Haven, CT
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
Network Operations Center Technician
Remote support technician job in Melville, NY
Job Title: NOC Technician - Telecom Networks
Shift: Friday-Monday, 2 PM-1 AM (1-hour lunch)
Monitor and maintain nationwide telecom networks. Respond to alarms and outages, perform initial troubleshooting, and escalate issues to engineers to ensure continuous network operations.
Key Responsibilities:
Monitor network dashboards for alarms and outages
Perform basic diagnostics and initial triage
Create, track, and manage incident tickets
Escalate complex issues to engineering teams
Communicate updates to internal teams and customers
Ensure smooth shift handover
Requirements:
1-2 years telecom/network experience
Knowledge of fiber networks, IP routing, Layer 2/3, and BGP a plus
Strong problem-solving and communication skills
Ability to work evening/weekend shifts
IT Senior Support Engineer (Consultative & Technical)
Remote support technician job in Oceanside, NY
About
IT Senior Support Engineer (Consultative & Technical):
This fast-growing Managed Services Provider supports small and mid-sized businesses with modern IT support, consulting, network design, and cybersecurity services. They've built a strong reputation for exceptional service, innovative thinking, and true partnership with their clients. Internally, the culture is just as strong - collaborative, friendly, growth-minded, and rooted in accountability and continuous learning. Their focus on employee well-being and team development even earned them recognition as one of Illinois' top workplaces.
As the team expands, they're looking for IT Senior Support Engineer to join their growing operation. This is a full-time role based in the north Chicago suburbs, with the first 1-2 months onsite for onboarding before shifting into a hybrid schedule (three days onsite or at client locations, two days remote).
The Senior Support Engineer will provide hands-on support across a wide range of client environments, working tickets end-to-end - diagnosing issues, troubleshooting, resolving technical challenges, and ensuring an excellent client experience. Engineers here work from a shared queue, receive ongoing coaching, and are encouraged to grow through real-world problem-solving in a collaborative, team-first environment.
IT Senior Support Engineer (Consultative & Technical) Qualifications:
2+ years MSP experience REQUIRED
Experience with Office 365 migrations, troubleshooting and setup
Experience configuring and installing various computer and Windows servers
Experience administrating VMware preferred
Experience installing and maintaining approved security tools, and policies, and following procedures to implement
Experience supporting, configuring, maintaining, and upgrading corporate customer's networks (WatchGuard, Barracuda, Aruba)
Experience installing and integrate new server hardware and applications
Experience with Azure (Entra ID & Azure VM's)
ConnectWise experience preferred
IT Senior Support Engineer (Consultative & Technical) Benefits:
Salary $100,000-$110,000
100% Employee paid medical, dental, vision coverage
Certification Reimbursement
Professional Development Assistance
Generous PTO Plan
Emphasis on work/life balance
40% remote, 30% office in Oceanside, 30% clients in Brooklyn NY
Medical Support Specialist
Remote support technician job in Sea Cliff, NY
A nonprofit organization on Long Island is actively seeking a new Medical Support Specialist to join their growing team in Nassau County. In this role, the Medical Support Specialist will play an integral role in facilitating high-quality care and seamless operations for residents with diverse behavioral and medical needs.
About the Opportunity:
Schedule: Monday to Friday
Hours: 8am to 4pm
Responsibilities:
Greet and onboard new residents upon arrival at the infirmary
Manage clerical duties, including maintaining medical records, preparing reports, processing documentation, handling communications, and updating specific sections of the electronic medical record (EMR)
Coordinate tasks related to billing and facilitate referrals through the EMR
Communicate with insurance providers to support residents' healthcare needs
Assist with prescription requests and oversee nursing schedules
Organize transportation arrangements, including those required under 29i medical transportation provisions
Facilitate resident admissions and intake processes, ensuring all necessary documentation is uploaded to the EMR
Support family and provider interactions, including securing consents and arranging introductory meetings
Oversee nursing team schedules, ensuring adequate coverage and filling gaps when needed
Plan and schedule medical appointments and coordinate transportation logistics
Communicate effectively with families, residents, and care teams to ensure seamless delivery of care
Generate reports as needed for resident care and operational requirements
Perform other duties, as needed
Qualifications:
Demonstrated commitment to Trauma-informed, Person-centered Care principles
Solid understanding of the needs of Vulnerable populations, including individuals with autism, developmental disabilities, and complex medical needs
Proficiency in digital tools, including the Microsoft Office suite and EMR systems
Dedication to anti-racist principles and fostering diversity, equity, and inclusion
Compliance with health and safety requirements, including immunizations or proof of immunity as mandated by New York State Public Health Law and related regulations
Desired Skills:
Associate's and/or Bachelor's Degree
Service Desk Engineer
Remote support technician job in Stamford, CT
Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION
Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt
Office Designation: In Office
Office Location: Stamford, CT
Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction.
The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations.
NOTE: On-call rotation is required for this position.
Functional Responsibility and Task Statements
Provide 2
nd
tier support through desk-side, remote, and local office support services
Watch for repeat tickets to find trending issues.
Work directly with Technical Account Manager on their customer's escalated issues.
Create new knowledge base articles to increase the rate of first line resolution
Follow documented processes for incident management and request fulfilment
Provide guidance and direction for escalated service issues
Demonstrates dedication to customer service and able to quickly assess risks
Analyse and document software requirements
Leadership and People Responsibilities
Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally
Technical Responsibility and Task Statements
Provide timely, resolution to technical support issues while following company standards
Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
Identify and resolve incidents within agreed SLAs, policies and procedures
Develop new support documentation of solutions that are used by Customer support services
Monitor incident trends and identify recurring incidents for resolution
Ensure that all relevant incidents are linked to an appropriate problem
Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution.
Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams
Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair
Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs
Analyze desktop usage and computer peripherals
Analyze, troubleshoot, correct, and document defects in existing software systems
Responsible for installation, testing, troubleshooting and repair of workstations
Responsible for installation and configuration of workstation software
Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring
Provide accurate estimates for and track data on time spent adding new features and fixing defects
Ensure technical documentation is created and tested
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
5+ years information technology experience supporting inbound Customer requests or issue resolution
High school Diploma
Experience with ConnectWise Manage software or similar ticketing system
Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.)
Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications
Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
Experience supporting VPN clients and VPN Administration
Experience support LAN/WAN network infrastructure
Experience supporting applications running in an RDS or Citrix environment
Strong working knowledge of Office 365 user and mail administration
Proficiency with NTFS file permissions
Experience with internal and external DNS administration
Experience with creating, changing and troubleshooting Group Policies
Experience with VMWare and/or HyperV
Excellent listening, questioning, and customer service skills
Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
Ability to maintain composure, tact and effectiveness under stressful conditions
Ability to organize information, efficiently manage time and balance multiple priorities
Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
Preferred
Bachelor's degree in Information Technology, Computer Science, Engineering or related field
MS in Computer Science or Information Management
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
MSP L2+ Help Desk Support/Field Service - IT Technician
Remote support technician job in Ronkonkoma, NY
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks.
*This is not an entry level position. You must have real experience and will be expected to be productive from the beginning.
Duties and Responsibilities (not comprehensive of all tasks)
Diagnose and resolve IT related hardware, software, and network issues
Configuration and installation of new IT equipment at client locations
Installation, setup, and support of VoIP systems
Configure user accounts in Active Directory, O365 and other applications
Track customer issues and resolutions in our ticketing system
Proactively monitor, manage, and support client networks
Perform software and hardware updates and maintenance
Investigate security breaches and vulnerabilities
Collaborate with other team members to solve complex issues
Recommend hardware and software improvements to clients
Monitor data backups and perform file restorations or disaster recovery
Rebuild/re-image computers and transferring/saving user profiles and data
Resolve virus and malware issues
VPN setup and troubleshooting
Backup/Restoration and Disaster Recovery
Requirements and Qualifications
At least 2 yrs. experience in an IT support related position
ConnectWise and MSP experience +++
Cisco and Meraki experience +++
Thorough knowledge of Windows 10 and Mac OS X
Cybersecurity experience or certification a plus, but not required.
Familiarity with mobile devices such as iPhones, iPads, Android, etc.
Prior knowledge of service ticketing systems
Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points
Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)
Professional attitude and appearance
Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations
Availability during weekday business hours and a rotating on-call schedule, if needed
Must have a reliable vehicle and be available to travel within an assigned geographical region
Desired Qualities and Skills
Strong troubleshooting and critical thinking skills
Ability to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills
Self-motivated with the ability to work in a fast-paced environment
Why work here
We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.
IT technician
Remote support technician job in Riverhead, NY
Must have at least one year experience working on copiers or computers, managing an IT environment or Network installation.
Required qualifications:
Legally authorized to work in the United States
18 years or older
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Remote support technician job in Brookhaven, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Computer Field Technician
Remote support technician job in Ronkonkoma, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Technician
Remote support technician job in Milford, CT
Delaware Hospice is actively seeking a full-time Help Desk Technician based out of our Newark office. The schedule is Monday-Friday 8am-430pm with participation in ON CALL rotation and weekends/evenings as needed. We invite you to explore a Delaware Hospice career with Delaware Hospice as a Help Desk Technician. QUALIFICATIONS: B.S. in Computer Science, Information Systems or equivalent work experience. Requires strong technical support experience to include phone, email, and in person communication. Excellent command of the English language in both verbal and written communication skills. Ability to manage high call and support ticket volumes. Must have excellent customer service skills. Demonstrated ability to engage and disengage callers as appropriate. Ability to manage calls effectively and efficiently. Microsoft Office and strong general computer experience required. Some experience in Windows networking, general computer maintenance preferred. Candidate should also possess solid analytical and troubleshooting skills. Must be highly motivated and able to work independently, as well as function in a team environment. RESPONSIBILITIES: Responsible for overall customer satisfaction. This position monitors and maintains the help desk system and provides remote and in-person technical support to end users on a variety of issues. Job duties include responding to telephone calls and help desk tickets during normal business hours, after hours if on-call, emails, and requests for technical support. Delaware Hospice cares for our staff with the same commitment we have to our patients. This is reflected in the generous benefits we provide and the opportunities for growth and advancement that we make available to our team. Benefits include:
Comprehensive compensation
Health, dental, vision, life and disability insurance
Pre-tax healthcare and dependent care flexible spending accounts
State of the art EMR system
Mileage reimbursement
403(B) retirement fund with company contribution after 1 years of service
Paid time off
Reimbursement for certification fees, and tuition assistance
Retention and Milestone awards
Employee Assistance Program to you and family members at no cost to you
Employee recognition and referral programs
Fun contests to promote a healthy lifestyle
Delaware Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 1982, Delaware Hospice has provided the highest quality hospice and healthcare services, and serves as a trusted community partner in end-of-life education and support. Our mission is to support every individual, family, and community with compassionate and expert care for serious illness. Accredited by the Joint Commission, Delaware Hospice continues to be a licensed, nonprofit, community-based hospice serving Delaware. Now also providing care in Pennsylvania; southern Chester and Delaware counties. We offered healthcare services through our Delaware Hospice, Delaware Palliative, Dementia Care, Katybug, Bereavement, and New Hope programs at the Delaware Hospice Center, in private homes, or acute and long term care facilities. For more information about Delaware Hospice's programs and services, upcoming events, or employment opportunities, call ************ or visit our website, ************************
Metrology, QC & Production Support Technician
Remote support technician job in North Branford, CT
Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!
Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.
With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.
Serving a global market
In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.
The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.
Position Overview
The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components.
Core duties and responsibilities include the following.
Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges.
Initiate rework or rejection of the part if required.
Accurately document the results of the inspections.
Generate spreadsheets for data collection.
Laser, etch, or pin stamp numbers on a part.
Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration.
Maintain all controlled document files and test records in a timely and accurate manner.
Evaluate problems and make initial recommendations for possible corrective action to the supervisor.
Typically performs routine assignments supporting production (material selection and cutting according to work orders).
Loads and unloads materials onto or from pallets, trays, racks, and shelves as required.
Transports materials from storage or point of use work areas.
Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished.
Must wear proper safety equipment and comply with company safety rules at all times.
Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.).
Qualifications
Positive attitude and striving to improve/learn new things every day.
Regular, consistent, and punctual attendance is required.
Knowledge of Metrology, QC, and Calibration techniques.
Know when and how to ask for assistance to ensure understanding of projects and tasks.
Able to accept direction from others.
Accepts routine change in the job and department.
Ability to anticipate the needs of the shop.
Possesses good written and verbal communication skills.
Demonstrates accuracy and thoroughness.
Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles.
Uses good time management
Ability to read and interpret drawings
Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel.
Education and/or Experience
High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program.
2+ years of experience in a manufacturing environment as a quality inspector.
Quality system awareness.
Experience with the properties of common metals and plastics used in manufacturing.
Knowledge of ISO 9001:2015 is required.
LANGUAGE SKILLS:
Ability to fluently read and write English, comprehend and follow verbal and written instructions
MATHEMATICAL SKILLS:
Intermediate to advanced shop math. Knowledge of the metric system is a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Warehouse manufacturing environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Hours:
M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible
Benefits:
We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years).
Home Office / Travel:
This position is located in Branford, CT.
If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement.
Bausch + Stroebel's US Headquarters is located in Branford, CT
***********************
Bausch + Stroebel is an Equal Opportunity Employer
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Remote support technician job in Bridgeport, CT
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Metrology, QC & Production Support Technician
Remote support technician job in North Branford, CT
Are you looking for a new and exciting opportunity to use your production support skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!
Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.
With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.
Serving a global market
In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.
The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.
Position Overview
The role of the Metrology, QC & Production Support Technician is to perform inspections, check incoming materials, in-house manufactured parts, externally produced parts, and components.
Core duties and responsibilities include the following.
Perform quality inspections (dimensional and visual) by using precision measuring instruments, including micrometers and calipers, fixtures, and gauges.
Initiate rework or rejection of the part if required.
Accurately document the results of the inspections.
Generate spreadsheets for data collection.
Laser, etch, or pin stamp numbers on a part.
Monitor and coordinate critical equipment and instrumentation to ensure proper operation and calibration.
Maintain all controlled document files and test records in a timely and accurate manner.
Evaluate problems and make initial recommendations for possible corrective action to the supervisor.
Typically performs routine assignments supporting production (material selection and cutting according to work orders).
Loads and unloads materials onto or from pallets, trays, racks, and shelves as required.
Transports materials from storage or point of use work areas.
Maintain acceptable housekeeping standards to keep production work areas clean and ensure that all tools, materials, and supplies are returned to their designated locations as soon as the task is finished.
Must wear proper safety equipment and comply with company safety rules at all times.
Other warehouse/shop duties as assigned (back-up for shipping & receiving, various facilities-related projects, assist with maintaining company car fleet, etc.).
Qualifications
Positive attitude and striving to improve/learn new things every day.
Regular, consistent, and punctual attendance is required.
Knowledge of Metrology, QC, and Calibration techniques.
Know when and how to ask for assistance to ensure understanding of projects and tasks.
Able to accept direction from others.
Accepts routine change in the job and department.
Ability to anticipate the needs of the shop.
Possesses good written and verbal communication skills.
Demonstrates accuracy and thoroughness.
Demonstrates persistence, good judgment, strong decision making, problem-solving, and critical thinking skills, and overcoming obstacles.
Uses good time management
Ability to read and interpret drawings
Proficient using a PC in a Windows environment with knowledge of Microsoft Office, in particular, Microsoft Excel.
Education and/or Experience
High school diploma from a vocational-technical high school, GED, completion of an apprenticeship program or community college certificate program.
2+ years of experience in a manufacturing environment as a quality inspector.
Quality system awareness.
Experience with the properties of common metals and plastics used in manufacturing.
Knowledge of ISO 9001:2015 is required.
LANGUAGE SKILLS:
Ability to fluently read and write English, comprehend and follow verbal and written instructions
MATHEMATICAL SKILLS:
Intermediate to advanced shop math. Knowledge of the metric system is a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Warehouse manufacturing environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Hours: M-F, 7:00 am - 12:00 pm and 12:30 pm - 3:30 pm - Overtime possible
Benefits: We offer medical and dental plans (company pays 83% of the premium for employees and eligible dependents); company-paid short term and long term disability plans, company-paid life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans at discounted group rates; a 401(k) plan with a 4% safe harbor company match, company paid holidays and generous paid time off plan (starting with 18 PTO days per year and increasing accrual rate every 2 1/2 years).
Home Office / Travel: This position is located in Branford, CT.
If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume and a cover letter including your hourly rate requirement.
Bausch + Stroebel's US Headquarters is located in Branford, CT
***********************
Bausch + Stroebel is an Equal Opportunity Employer