Remote support technician jobs in Chapel Hill, NC - 1,019 jobs

BCforward is seeking a highly motivated Tier 1 Analyst to support their pharmaceutical client in Raleigh, NC. Tier 1 Analyst Schedule: Floater shift (varies based on team needs) Employment type: contract Duration: 1 year Work Requirement: W2, sponsorship cannot be provided for this role Pay range: $60,000 - 70,000 annually Overview: The Tier I Support Analyst is accountable for delivering technical expertise in alignment with local systems and processes for a local manufacturing IT support function with primary focus on Manufacturing Execution Systems. The Support Analyst coordinates the incident and problem management process, starting with customer-facing communication and service responsiveness, to root cause analysis and issue resolution on an as-needed basis, in addition to performing security administration tasks for local systems, as well as supporting project delivery with additional assignments such as testing and/or documentation creation or review. Job responsibilities: Review and understand with capability to execute activities as designed and documented in support standard operating procedures with appropriate level of detail and critical thinking applied to task(s), including examples such as un-locking workflows, resolving printer setup issues, etc. Execute basic system configuration changes (changes to pick lists, local master data, etc.) including before and after screen shot of change and 2nd person verification of change. Support interface monitoring messages and errors, working with technical experts to resolve and re-send appropriate messages/information as needed. Provide Help Desk support for user access and system/security access management processes, maintenance, and risk-management for day-to-day support activities as well as other scheduled security processes, such as the Access Roster Review cycle completed several times annually. This function includes working with end users to establish appropriate role levels and training requirements, administering security forms, verifying training, and initiating and/or provisioning the account administration processes required. Monitor queue, pagers, cell phones to manage the incident and problem management processes. Create tickets in the incident/problem management system(s) when reported by the client (but not auto-generated) for resolution and metrics tracking purposes. Diligently document activities and update tickets pertaining to issue resolution status, activities and tasks completed in support of resolution, and communication to end user or customer to ensure the ticket accurately reflects these details. Provide support for on-going enhancement of service delivery capabilities, including creation and maintenance of Knowledge Base articles/documents, Distribution lists, SharePoint sites, metrics logging, training completion, etc. Required skillset: Windows Server 2003 and 2008, Windows XP and Windows 7, MS Office, Terminal Services Manager, Internet Explorer, Remote Desktop Protocol (RDP), unc (Uniform Naming Convention), command line, printer installation and set-up (software only), Print drivers, and Print permissions. Security and Networking technologies, VNC, IP, Microsoft Outlook, and Adobe. MQseries, Matrikon OPC Tunneller, SQL. Prior experience in Manufacturing environment (preferably Pharma) with understanding of criticality of aligning to Good Manufacturing Practices in support of the organization and its assets will be a plus. About BCforward: BC forward began as an IT business solution and staffing firm. Founded in 1998, BC forward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BC forward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BC forward to deliver uniquely configured IT staffing and project solutions over the years of catering to our customers' specific needs. BC forward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. ***************** ************************** We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Title: Help Desk Intern - Four County EMC Summary Description: Provides first-level IT support to end users, ensuring the smooth operation of computer systems, hardware, and software. Acts as the primary contact for Information Systems help desk inquiries, diagnosing and resolving technical issues, and supporting overall IT operations. Academic and Trade Qualifications: High school diploma or equivalent required; Actively pursuing an Associate's degree or higher in IT or a related field is preferred. Work Experience: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Responsibilities: Technical Support & Troubleshooting (~60%) User Support: Respond to user inquiries via tickets, phone, email, and in-person. Diagnose and troubleshoot issues with desktops, laptops, printers, scanners, and other peripherals. Assist end users with software installations, configurations, updates, and account management (e.g., password resets). System Monitoring & Maintenance: Monitor system performance and ensure optimal functionality of computer resources. Support preventative maintenance on PCs, servers, and other critical IT equipment. Maintain accurate records of issues and resolutions for continuous improvement. Help Desk Operations & Documentation (~40%) Help Desk Administration: Serve as the first point of contact for IT-related issues across the organization. Provide clear guidance and support to users, ensuring rapid resolution of technical issues. Documentation: Create and update technical documentation, user guides, and IT procedures. Maintain detailed records of user issues, troubleshooting steps, and final resolutions. Collaboration: Work closely with the IT team to escalate and resolve complex technical issues. Communicate effectively with internal personnel to address IT needs and optimize system usage. Abilities and Skills: Strong knowledge of Windows operating systems and common business software applications. Familiarity with PC, server, printer, and peripheral troubleshooting. Excellent problem-solving, communication, and interpersonal skills. Ability to work both independently and collaboratively in a team environment. Relationships and Contacts: Internal: Vice President of Information Technology- Receives work assignments, direction and performance evaluations. IT Department Personnel- Assists other department personnel as requested and approved by supervisor. Advises, assists and informs Cooperative personnel, as requested and authorized, in order to effectively fulfill the objectives and responsibilities of the position and cooperate in every way toward teamwork. External: Cooperates with personnel, as requested and authorized, of Cooperative member systems to carry out the responsibilities of the position. Reports to: Vice President of Information Technology Company Profile: North Carolina's Electric Cooperatives (********************************** is the brand for the family of organizations formed to support the state's 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives' trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative. North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees. Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning. The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks: Company Snapshot Over 12,000 professionals in over 40 locations across 3 continents Top 10 U.S. IT Staffing Firm Largest minority-owned U.S. IT Staffing Firm Top supplier to Fortune 500 companies Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row Job Description • Exceptional communication and customer handling skills • Experience working with ticketing system. • Strong analytical skills and quality conscious • Should work in 24/7 rotational shift timing • Should resolve technical problem (over a phone/Chat or remote systems support) • Basic Understanding of Windows XP/Win 7. • Basic Understanding of Email configuration and support on MS office tools. • VPN troubleshooting and Incident Management. • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.) • Basic Understanding of Network Concepts • Basic Understanding of AD • Basic Understanding of troubleshooting Mobile Devices • Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions • Follow the escalation process • Follow the shift hand-over process • Update work logs • Update the knowledge base • Coaching fresher's to be independent • Coaching analysts for correct routing of tickets, capturing critical information • Technically upgrade across versions of environment when required • Adhere to organization policies and procedures Qualifications At least 6 months of helpdesk experience (PC troubleshooting) Additional Information John Leonardo ************

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Responsibilities include: · Monitoring incoming issues that are resolved by the front line Help Desk staff · Diagnosing the root cause and resolving isolated issues · Escalating customer issues to development staff · Recommending product and process improvement strategies based on perceived trends or patterns in field issues · Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments. Qualifications Skill Experience and knowledge of browser-based applications. Experience researching, analyzing and interpreting automated system problems. Experience working in a Application/Production Support based (not hardware) help desk environment. Working knowledge of Social Services and Medicaid programs and systems. Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. English/Spanish Bilingual required Additional Information Thanks and Regards, Karan Sharma 510-254-3300 ext. 150

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role. Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists. Responsibilities include: -Monitoring incoming issues that are resolved by the front line Help Desk staff -Diagnosing the root cause and resolving isolated issues -Escalating customer issues to development staff -Recommending product and process improvement strategies based on perceived trends or patterns in field issues -Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments. Qualifications ****local candidate preferred first***** Additional Information Best Regards Alka Bhatia

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Help Desk Technician will provide primary support to Pennymac internal employees by taking calls, handling live chats, answering email, responding to tickets, answering support related questions, providing technical support for all Pennymac utilized systems. This position serves as the centralized entry point and provides escalated troubleshooting for all technology related service requests and support related issues for technical concerns across the company. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support. The Help Desk Technician will: Provide front-line technical support to largely external but sometimes internal customers, troubleshooting a wider range of issues with increased complexity Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements Assist with onboarding new employees, including equipment setup and software installation Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered Participate in an on-call rotation, providing after-hours support as needed Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues Achieve and maintain Help/Service Desk performance metrics Demonstrate behaviors which are aligned with the organization's desired culture and values Active participation in rotational "on-call" support to lower support tier (Not often but occasional) What You'll Bring Associate's or Bachelor's degree in computer science, business or related field preferred Proficiency in troubleshooting common applications and peripherals 4+ years of experience in a help desk or technical support role Working knowledge of networking concepts and protocols Intermediate working knowledge of google suite usage, monitoring, break fix solutions Experience with Active Directory, Google Workspace, and remote support tools Solid understanding of computer hardware, software, operating systems (Windows, mac OS), and networking concepts Excellent communication, interpersonal, and problem-solving skills Strong customer skills with an ability to work with accuracy and minimal direction Displays high initiative and works well under pressure Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE

The Company Cypress Creek Renewables is powering a sustainable future, one project at a time. We develop, finance, own and operate utility-scale and distributed solar and storage projects across the country. Fostering a diverse group of innovative thinkers from all backgrounds, Cypress people are drawn to work in a purpose-driven organization. We hope you will join us. Overview The IT Support Specialist plays a vital role in ensuring smooth technology operations across the organization. This position provides hands-on support to all employees, contractors, and interns by resolving help desk tickets, managing hardware and software assets, and supporting company systems and collaboration tools. The role ensures that users have reliable access to the technology and equipment they need to perform their work effectively. Responsibilities Help Desk & Technical Support Respond to and resolve IT support tickets for all employees, contractors, and interns. Provide troubleshooting and resolution for hardware, software, and connectivity issues. Deliver excellent customer service and maintain detailed documentation of issues and resolutions. Hardware Setup & Asset Management Manage PC setup, imaging, and shipping for all new hires (onboarding) and PC refresh cycles. Process PC returns and ensure accurate asset tracking and inventory management. Support and maintain PC equipment and peripherals across all teams. Manage the PC asset management lifecycle. Software & Application Support Install and configure user applications, including specialized software for Field Service Technicians. Support deployment and configuration through Microsoft Autopilot. Manage user access and software license compliance. Collaboration & Facilities Support Provide technical support for Zoom Rooms, meeting room systems, and audio/visual setups. Support printer configuration, troubleshooting, and maintenance. Assist with employee badging systems and related access controls. Mobile Device Support Manage and support mobile devices for Field Service Technicians, ensuring proper configuration and security compliance. Education & Experience Required 0-1+ years of experience in IT support or a similar role - ideal for recent/upcoming grads or early career professionals. Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Experience with hardware setup, device management tools (e.g., Microsoft Intune/Autopilot), and asset tracking systems. Familiarity with video conferencing tools (e.g., Zoom) and printer management. Excellent communication, troubleshooting, and organizational skills. Ability to work independently and prioritize multiple tasks in a fast-paced environment. Embrace and live by the mission and values of Cypress Creek Renewables Location: The preferred location for this role is Durham, NC. Our team operates on a hybrid schedule. Benefits: 15 days of Paid Time Off, accrual up to 20 days, 11 observed holidays. 401(k) Match Comprehensive package including medical, dental, vision and health insurance Wellness stipend, family planning stipend, and generous parental leave Tuition Reimbursement Phone Bill Reimbursement Company Swag A note to Recruiting Agencies Cypress Creek Renewables Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of CCR and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team. Cypress Creek Renewables is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing a workplace that is inclusive and values diversity, and we encourage candidates from all backgrounds to apply. Please be aware of recruiting scams-official communications will only come from @ccrenew.com, we will never request personal or financial information, and any suspicious activity should be reported to **************.

SummaryTechnical Support Specialist working in the CSC organization taking incoming customer technical calls.Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health ™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Summary: The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing. Responsibilities: Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines. Conducts installation and clinical training at customer sites. Assists with new product evaluations and trials. Communicates customer complaints and issues to the appropriate internal department(s). Gathers data and feedback from end-users regarding product performance and quality issues. Prepares reports detailing feedback received from customers. Provides follow up with customers to ensure satisfactory resolution of problems/issues. Works closely with customer success and fieldservice to ensure customer needs are met. Maintains current knowledge of products, features and competitive advantages. Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training. Required Qualifications: Bachelor's degree preferred or minimum of three years call center experience Desired Skills and Experience: Experience working directly with customers and health care professionals. Excellent interpersonal skills. Strong written and verbal communication skills. Demonstrated computer literacy including Microsoft Office Suite. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. #earlycareer Required Skills Optional Skills . Primary Work LocationUSA NC - Durham - Roche DriveAdditional LocationsWork Shift

Preferred Qualifications Certifications such as Red Hat Certified Engineer ( RHCE ) or CompTIA Linux+ are a plus. Previous experience within an academic institution or national research lab. Work Schedule requires the employee to report onsite)

Contract to Hire $25/hr US Citizen or Green Card will only be considered Are you the go-to person when friends or coworkers need tech help - and you actually enjoy it? We're looking for a Technical Support Representative who brings not just skill, but also personality, patience, and positivity to our growing IT team. What You'll Do Be the friendly first point of contact for IT support across our hotels and corporate office Troubleshoot network, application, and high-speed internet issues with professionalism and care Help onboard and train team members on basic tech tools and systems Support our network security, backup systems, and hardware maintenance tasks What Makes You a Great Fit You're curious, approachable, and love solving problems for people You communicate clearly and keep calm under pressure You're a team player who enjoys building relationships across departments You take pride in making technology work seamlessly behind the scenes Why You'll Love It Here You'll join a tight-knit, upbeat IT team that values collaboration, trust, and growth. Every day, you'll help our hotels and staff shine by keeping their technology running flawlessly. Join a company that celebrates people as much as performance - and where your technical skills and upbeat attitude truly make an impact.

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Protecting our tomorrow Job Title: IT Supporter Department: IT End User Services Reports To: Manager, IT End User Services Salary Range: $60,000 - $85,000 About Bavarian Nordic At Bavarian Nordic, we are dedicated to protecting lives and advancing global health through innovative vaccines. As a global leader in smallpox and mpox vaccines, our growing portfolio includes market-leading vaccines against rabies, chikungunya, cholera, and typhoid. Our mission is simple: to improve quality of life worldwide by preventing infectious diseases. We are headquartered in Denmark and have offices across Europe and North America. Position Overview As our new IT Supporter, you will be the first point of contact for our internal users, providing support and assisting with minor projects as needed. You will play a central role in ensuring stable and efficient IT operations across the entire organization. You will support users in a pharmaceutical and biotechnology environment, where many systems and processes are subject to GxP (Good Practice) regulations. You will not be personally responsible for compliance, but it is important to understand the context in which our users work. We provide training in the GxP-related aspects relevant to IT support. Key Responsibilities Handle support requests and provide support for hardware, software, and networks Troubleshoot and resolve issues with Windows, Office 365, printers, mobile devices, and business applications Escalate complex cases to other departments and update ITSM documentation Assist with onboarding/offboarding, including setup of user accounts and devices Support IT projects and help ensure GxP compliance in regulated environments Qualifications Experience in a similar IT support role, preferably in a regulated company Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking Familiarity with ITIL processes and ticketing systems A proactive, service-oriented approach The ability to work independently and learn about GxP Why Join Us Join a passionate, mission-driven global biotech committed to protecting lives. At Bavarian Nordic, you'll find a collaborative culture, flexible work environment, and opportunities for ongoing professional development and growth. Equal Opportunity Employer Bavarian Nordic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Founded in 1994, we have +30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our commercial product portfolio contains market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America. Our values - our Bavarian Nordic DNA, as we like to call it - are what guide our actions every day. We act as persistent pioneers, embrace change, value being boosted by the team, and believe in protecting lives every day. If that is also a part of your DNA, we invite you to join us in Bavarian Nordic! Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status . *********************** #LI-MA1

We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a **maker of possible** with us. **Summary:** The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures. The primary purpose of this position is to facilitate customer understanding of equipment operation, basic troubleshooting and preventative maintenance. This person must be able to work independently and with limited supervision. They are also responsible for gathering information and feedback from end users regarding product performance and quality issues. This information is then communicated back to engineering and other departments as necessary. The TSS serves as the liaison between the customer, sales representatives, service department and manufacturing. **Responsibilities:** + Responsible for providing clinical training to customers on all CareFusion products within their scope of practice. This includes but is not limited to; product operations, maintenance and safety guidelines. + Conducts installation and clinical training at customer sites. + Assists with new product evaluations and trials. + Communicates customer complaints and issues to the appropriate internal department(s). + Gathers data and feedback from end-users regarding product performance and quality issues. + Prepares reports detailing feedback received from customers. + Provides follow up with customers to ensure satisfactory resolution of problems/issues. + Works closely with customer success and fieldservice to ensure customer needs are met. + Maintains current knowledge of products, features and competitive advantages. + Optimally applies training resources (i.e., CRM system, web-based training programs) to ensure proficiency in all aspects of training. **Required Qualifications:** + Bachelor's degree preferred or minimum of three years call center experience Desired Skills and Experience: + Experience working directly with customers and health care professionals. + Excellent interpersonal skills. + Strong written and verbal communication skills. + Demonstrated computer literacy including Microsoft Office Suite. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. **Why Join Us?** A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit ********************** Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. \#earlycareer Required Skills Optional Skills . **Primary Work Location** USA NC - Durham - Roche Drive **Additional Locations** **Work Shift** Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Job DescriptionSummary Our client is a leading IT Solutions Company located in Greensboro, NC and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional Provide desktop & end-user support for both Hardware and software. Strong knowledge of common desktop applications such as MS Office Suite 2010/2013/2016, Adobe products and Intuit products. Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX. Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles. Familiar with SAS solutions such as Office 365 and Adobe CC. History of network and firewall administration (Cisco, Sophos, Sonicwall). Knowledge of server virtualization (VMWare ESXi; vCenter). Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. Having worked in an MSP environment is a major plus.