Remote Support Technician Jobs in Claiborne, LA

Job Description The Technician performs a mixture of help desk, field service, and staffing duties for our list of managed service clients. This position must track all the time in our ticketing system, have the ability to travel to client sites in order to resolve issues, work with a team on projects, and resolve issues that are dispatched to them. Primary Responsibilities Installing, migrating, and managing Windows PC operating system environments. Unboxing, configuring, and installing PC based hardware, as well as other technology related implementations Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed. Actively collaborating in the development and maintenance of IT Support processes Traveling to deploy machines, perform staffing functions, or support other customer-level efforts. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Performs other duties as assigned. Preferred Skills & Experience Minimum of 1 years’ experience working in a technology-related field preferred. Understanding of basic technical support at the network level: LAN connectivity, routers, firewalls, and security required. Understanding of operating systems, business applications, printing systems, network systems, support tools, techniques, and how technology is used to provide IT services required. Knowledge of Active Directory, MS 365 Valid driver's license required. Preferred Attributes Exhibiting the attribute of prioritizing ethical conduct in all actions and decisions. Demonstrating the ability to embrace change, welcome new ideas, and adapt as necessary. Possessing the capability to take ownership of tasks, resolve problems, and assume responsibility for outcomes. Showcasing relationship-building abilities, employing effective communication and empathy. Demonstrating proficiency in following established processes to enhance efficiency. Self-motivated with the ability to work in a fast-moving environment. Ability to switch tasks and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Ability to listen, communicate, facilitate conversations, and compose documents professionally. Detailed oriented with the ability to produce results. Well organized and able to work independently with no or little supervision. Physical Requirements Work is primarily knowledge-worker-oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, and views computer constantly. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions because of travel.

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!

This position is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, APs, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with business users, on site staff, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation. Typical Duties: • Field incoming help requests from end users in a courteous and professional manner • Record, track, and document the problem-solving process through to final resolution • Identify and learn software and hardware technology used and supported by the organization • Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications • Familiarize end users on basic software, hardware, and peripheral device operation • Install, upgrade, and support desktops, laptops, printers, VMTs, network switches, cameras, wireless APs, Internet Circuits, VoIP, and other systems • Adhere to organizational asset, change, problem, and incident management processes • Track all IT/OT assets at assigned location • Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines • Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment • Provide regular status updates via email to site and IT/OT lead teams • Actively participate in IT/OT Team meetings Requirements: • Demonstrated safety focus • Associates degree in information technology or equivalent combination of education and/or experience • Three plus years' experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities • Skilled and experienced supporting desktops, laptops, printers, switches, wireless APs, Internet Circuits, VoIP, VPN, general infrastructure etc. • Problem-solving skills and the ability to learn new technologies • Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems • Strong oral and written communication skills Highly Valued Skills: • Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional • CCNA - Certified Cisco Network Associate or similar • Experience supporting the IT infrastructure needs of a manufacturing facility • Experience supporting the OT infrastructure needs of a manufacturing facility • Four-year degree in information technology or related field • Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory COMPENSATION AND BENEFITS Hourly contract rate range of $30.00 to $40.00 based on experience and qualifications, as well as geographical market and business considerations. Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: Paid time off and holidays 401k & company match Flexible Health Care, Dependent Care, and Commuter Spending Accounts Employee Assistance Program Life & Accidental Death and Dismemberment Insurance Short and Long-Term Disability Payroll advance program, Charitable donation match, Athletic event sponsorship, Referral reward program, and more… MORE ABOUT WIMMER SOLUTIONS Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants. If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit ********************************** and talk to a recruiter today.

We're seeking skilled craft professionals for exciting projects in Louisiana. We prioritize your safety and value your expertise. We offer flexible interview times and an easy-to-follow application process. Apply now to jumpstart your skilled craft career! Markets Hiring: Across Louisiana Benefits: Paid Time Off Medical Retirement Here's what Skillit needs from you: Have strong skills in your occupational trade Ability to read and interpret documents such as safety regulations, operation and maintenance instructions, and procedure manuals Ability to work with tools, such as, power and non-powered hand tools Willing and able to follow instructions and ask clarifying questions Ability to handle materials that can weigh up to 200Ibs Strong attention to detail Here's what you'll be doing: Interpret and follow blueprints and project specifications Perform various tasks associated with your trade responsibilities Adhere to safety regulations and guidelines at all times Use a variety of tools, both powered and non-powered, effectively and safely Seek clarification and ask questions as needed to ensure accurate work Lift and handle materials with care and safety Pay close attention to detail in all tasks to ensure quality workmanship

At Weyerhaeuser, we are the world's premier timber, land, and forest products company. Sustainability is the founding concept of our business, and our values drive every decision to ensure we continue to lead the forestry industry in sustainability practices. And we know about sustainability - we led it in the forestry industry when we planted our first seedling by hand in 1938. We recognize that our success is dependent on the success of our people. For over 100 years, our Weyerhaeuser team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride. That's the Weyerhaeuser way. Our IT team is on a mission to transform the timber industry. We're not just in the cloud, we're implementing technology that will keep us at the forefront of innovation in the forest products industry and transforming our various manufacturing, timberlands, and distribution centers with IT infrastructure with modern tools and practices. We are seeking an experienced IT Technical Support Analyst II to join our team. If you want to be part of a world-class technology team changing the world we live in - come grow with us! Our mill in Dodson, LA is looking for a highly effective and collaborative Technical Support Analyst to provide outstanding technical support to our mill team. This role is responsible for supporting the mill in deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with mill staff, business users, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation. Provides outstanding service to resolve all site technical issues involving corporate network or security teams as appropriate. Partners effectively with mill OT staff to provide best in class service for OT support. Typical Duties: * Field and resolve incoming help requests from end users in a courteous and professional manner and log into ticketing system * Record, track, and document the problem-solving process through to final resolution * Identify and learn software and hardware technology used and supported by the mill and organization * Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications * Familiarize end users on basic software, hardware, and peripheral device operation * Install, upgrade, and support desktops, laptops, printers, VMT's, network switches, cameras, wireless AP's, Internet Circuit's, VoIP, and other systems * Adhere to organizational asset, change, problem, and incident management processes * Track all IT/OT assets at assigned location * Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines * Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment * Provide regular status updates via email to site and IT/OT lead teams * Actively participate in IT/OT Team meetings * Demonstrated safety focus * Associate's degree in information technology or equivalent combination of education and/or experience * Three plus years' experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities * Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP's, Internet Circuit's, VoIP, VPN, general infrastructure etc. * Problem-solving skills and the ability to learn new technologies * Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems * Strong oral and written communication skills Highly Valued Skills: * Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional, CCNA - Certified Cisco Network Associate or similar * Experience supporting the IT infrastructure needs of a manufacturing facility * Experience supporting the OT infrastructure needs of a manufacturing facility * Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory * Four-year degree in information technology or related field What We Offer Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $79,330 - $118,995 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target. Benefits: When you join our team, you and your family will be covered by our comprehensive health benefits plan, which includes medical, dental, vision, and basic life insurance. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career. Retirement: Employees are able to enroll in our company's 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary. Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with paid vacation for up to 3 weeks to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 hours along with paid parental leave for all full time employees. About Wood Products We've been delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support. For more than a century, we've been building our reputation as a leader in sustainable wood products. About Weyerhaeuser We sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us. Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team. SD1

Type of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, IT Service Desk, Troubleshooting Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility. At GDIT, we foster a people-centric environment. As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM. In this role, a typical day will include: Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles Thoroughly documenting requests and incidents according to business processes and standard operating procedures Documenting detailed, specific work notes regarding the interaction with the customer Providing case status updates to management and end-users according to service level guidelines Maintaining a high level of courteous customer service at all times Communicating with customers at all levels of technical and non-technical skills set As a well-qualified candidate for this role, you: Have demonstrated root-cause analysis skills An ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment QUALIFICATIONS To qualify for this role, YOU MUST have: A high school diploma or equivalent; AND 2 or more years of related technical experience An ability and willingness to obtain and maintain a SECRET government clearance An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire An ability and willingness to work on-site, as required Louisiana residency, living within a reasonable driving distance of our New Orleans facility (approximately 60 miles) US Citizenship Even BETTER if you have: Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC An active SECRET clearance An ITIL Foundations v 4 or HDI-SCA WHAT GDIT CAN OFFER YOU: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays Not sure this job's the one for you? Check out our other openings at gdit.com/careers. #TSSCE The likely hourly rate for this position is between $21.65 - $29.29. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA LA New Orleans - 2021 Lakeshore Dr. (LAS009) Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Technical Support Analyst II-01021783DescriptionAt Weyerhaeuser, we are the world's premier timber, land, and forest products company. Sustainability is the founding concept of our business, and our values drive every decision to ensure we continue to lead the forestry industry in sustainability practices. And we know about sustainability - we led it in the forestry industry when we planted our first seedling by hand in 1938. We recognize that our success is dependent on the success of our people. For over 100 years, our Weyerhaeuser team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride. That's the Weyerhaeuser way. Our IT team is on a mission to transform the timber industry. We're not just in the cloud, we're implementing technology that will keep us at the forefront of innovation in the forest products industry and transforming our various manufacturing, timberlands, and distribution centers with IT infrastructure with modern tools and practices. We are seeking an experienced IT Technical Support Analyst II to join our team. If you want to be part of a world-class technology team changing the world we live in - come grow with us! Our mill in Dodson, LA is looking for a highly effective and collaborative Technical Support Analyst to provide outstanding technical support to our mill team. This role is responsible for supporting the mill in deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with mill staff, business users, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation. Provides outstanding service to resolve all site technical issues involving corporate network or security teams as appropriate. Partners effectively with mill OT staff to provide best in class service for OT support. Typical Duties: Field and resolve incoming help requests from end users in a courteous and professional manner and log into ticketing system Record, track, and document the problem-solving process through to final resolution Identify and learn software and hardware technology used and supported by the mill and organization Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications Familiarize end users on basic software, hardware, and peripheral device operation Install, upgrade, and support desktops, laptops, printers, VMT's, network switches, cameras, wireless AP's, Internet Circuit's, VoIP, and other systems Adhere to organizational asset, change, problem, and incident management processes Track all IT/OT assets at assigned location Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment Provide regular status updates via email to site and IT/OT lead teams Actively participate in IT/OT Team meetings Qualifications Demonstrated safety focus Associate's degree in information technology or equivalent combination of education and/or experience Three plus years' experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP's, Internet Circuit's, VoIP, VPN, general infrastructure etc. Problem-solving skills and the ability to learn new technologies Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems Strong oral and written communication skills Highly Valued Skills: Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional, CCNA - Certified Cisco Network Associate or similar Experience supporting the IT infrastructure needs of a manufacturing facility Experience supporting the OT infrastructure needs of a manufacturing facility Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory Four-year degree in information technology or related field What We Offer Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $79,330 - $118,995 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target. Benefits: When you join our team, you and your family will be covered by our comprehensive health benefits plan, which includes medical, dental, vision, and basic life insurance. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career. Retirement: Employees are able to enroll in our company's 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary. Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with paid vacation for up to 3 weeks to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 hours along with paid parental leave for all full time employees. About Wood ProductsWe've been delivering quality building products and solutions to our customers for more than 100 years. From builders and dealers to specifiers and homeowners, we offer exceptional product performance and unparalleled support.For more than a century, we've been building our reputation as a leader in sustainable wood products. About WeyerhaeuserWe sustainably manage forests and manufacture products that make the world a better place. We're serious about safety, driven to achieve excellence, and proud of what we do. With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference. We know you have a choice in your career. We want you to choose us. Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team. SD1Job Information TechnologyPrimary LocationUSA-LA-DodsonSchedule Full-time Job Level Individual ContributorJob Type ExperiencedShift Day (1st)

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Description At Weyerhaeuser, we are the world's premier timber, land, and forest products company. Sustainability is the founding concept of our business, and our values drive every decision to ensure we continue to lead the forestry industry in sustainability practices. And we know about sustainability - we led it in the forestry industry when we planted our first seedling by hand in 1938. We recognize that our success is dependent on the success of our people. For over 100 years, our Weyerhaeuser team has been making a difference in the world - from the seedlings we plant, to the forests and trees we nurture, we ensure every acre is managed with diligence, patience, and pride. That's the Weyerhaeuser way. Our IT team is on a mission to transform the timber industry. We're not just in the cloud, we're implementing technology that will keep us at the forefront of innovation in the forest products industry and transforming our various manufacturing, timberlands, and distribution centers with IT infrastructure with modern tools and practices. We are seeking an experienced IT Technical Support Analyst II to join our team. If you want to be part of a world-class technology team changing the world we live in - come grow with us! Our mill in Dodson, LA is looking for a highly effective and collaborative Technical Support Analyst to provide outstanding technical support to our mill team. This role is responsible for supporting the mill in deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP's, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary systems. This role will work closely with mill staff, business users, and centralized IT enterprise teams, and will take part in the after-hours/on-call rotation. Provides outstanding service to resolve all site technical issues involving corporate network or security teams as appropriate. Partners effectively with mill OT staff to provide best in class service for OT support. Typical Duties: Field and resolve incoming help requests from end users in a courteous and professional manner and log into ticketing system Record, track, and document the problem-solving process through to final resolution Identify and learn software and hardware technology used and supported by the mill and organization Perform hands-on resolution at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications Familiarize end users on basic software, hardware, and peripheral device operation Install, upgrade, and support desktops, laptops, printers, VMT's, network switches, cameras, wireless AP's, Internet Circuit's, VoIP, and other systems Adhere to organizational asset, change, problem, and incident management processes Track all IT/OT assets at assigned location Maintain assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts, OT device patching, Device image and deployment Provide regular status updates via email to site and IT/OT lead teams Actively participate in IT/OT Team meetings Additional Qualifications/Responsibilities Qualifications Demonstrated safety focus Associate's degree in information technology or equivalent combination of education and/or experience Three plus years' experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities Skilled and experienced supporting desktops, laptops, printers, switches, wireless AP's, Internet Circuit's, VoIP, VPN, general infrastructure etc. Problem-solving skills and the ability to learn new technologies Demonstrate and actively document incidents, changes and technology assets in enterprise ITSM systems Strong oral and written communication skills Highly Valued Skills: Microsoft certifications - MCITP - MS Certified IT Professional, MCDST - MS Certified Desktop Support Technician, MCP - MS Certified Professional, CCNA - Certified Cisco Network Associate or similar Experience supporting the IT infrastructure needs of a manufacturing facility Experience supporting the OT infrastructure needs of a manufacturing facility Experience with Rockwell Suite of PLC tools, AssetCentre, FactoryTalk Directory Four-year degree in information technology or related field What We Offer Compensation: This role is eligible for our annual merit-increase program, and we are targeting a salary range of $79,330 - $118,995 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them. An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed. Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket Follow Technologix standard operating procedures (SOPs) during training and production phases of employment Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on / escalate any client feedback or suggestions to the appropriate internal team Identify and suggest possible improvements to procedures IT Help Desk - Part-Time Technician Requirements Actively pursuing a degree in Cyber Engineering, CIS, or related field Some experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Excellent verbal and written communication skills Customer-oriented and cool-tempered Must be eligible to work in the US without sponsorship

The IS Support Analyst I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. **Responsibilities** **Job Function:** Job Duties: * Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems. * Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary. * Images, configures and deploys new hardware, software and peripherals for use on the corporate network. * Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring. * Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels. * Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods. * Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management. * Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems. * Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures. * Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes. **Qualifications** Experience: * 2 years' experience in database applications or PC hardware & software. * Associate's degree in IT accounts for 1 year of experience. Education: * High School graduate or equivalent Special Skills: * Experience supporting MS Office, web-based applications, and remote users. * Experience identifying and resolving hardware issues for laptops, desktops, and servers.

The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required. Essential Duties and Responsibilities Provide quality services to the end users which include the following key roles and responsibilities: * Support for laptop, desktop, tablets, peripherals and network infrastructure. * Support for operating system, base load software, MS Office 365 and other business applications * Support for all IT related hardware (computers, servers, network devices and printers) * Support for the mobility devices (IOS/iPhone/iPad/Android) * Utilize the helpdesk system to resolve tickets quickly & efficiently * Respond to end-user requests for updates on ticket status and promptly follow up as needed * Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) * Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs * Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites * Provide on-call support if required outside business hours as needed * Perform data center/server room/IT room facilities management operations for basic administration duties Knowledge and Skills * Proficient with client & server operating systems (Windows 11, Server 2022) * Working knowledge of network protocols and devices * Certifications such as Network+, CCNA, or Security+ are a plus * Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred * Hands-on experience with Windows/Linux/Android/IOS * Working knowledge of office automation products and computer peripherals, like printers and scanners * Working knowledge of network security practices and anti-virus programs * Ability to perform remote and in person troubleshooting and provide clear instructions * Excellent problem-solving and multitasking skills * People-oriented attitude is a plus Personal Attributes * Strong customer service orientation * Good written, oral, and interpersonal communication skills * Ability to conduct research into PC and software issues and products as required * Ability to present ideas in business-friendly and user-friendly language * Highly self-motivated and directed * Keen attention to detail * Team-oriented and skilled in working within a collaborative environment Education and/or Experience * Associate degree or higher in IT or 2 years related field experience is a plus Pay commensurate with experience. Excellent benefits package. Opportunities for professional development and career advancement within the company. Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.

The IS Support Analyst I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. Responsibilities Job Function: Job Duties: Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary. Images, configures and deploys new hardware, software and peripherals for use on the corporate network. Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring. Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels. Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods. Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management. Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems. Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures. Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes. Qualifications Experience: 2 years' experience in database applications or PC hardware & software. Associate's degree in IT accounts for 1 year of experience. Education: High School graduate or equivalent Special Skills: Experience supporting MS Office, web-based applications, and remote users. Experience identifying and resolving hardware issues for laptops, desktops, and servers.

The Technician performs a mixture of help desk, field service, and staffing duties for our list of managed service clients. This position must track all the time in our ticketing system, have the ability to travel to client sites in order to resolve issues, work with a team on projects, and resolve issues that are dispatched to them. **Primary Responsibilities** * Installing, migrating, and managing Windows PC operating system environments. * Unboxing, configuring, and installing PC based hardware, as well as other technology related implementations * Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed. * Actively collaborating in the development and maintenance of IT Support processes * Traveling to deploy machines, perform staffing functions, or support other customer-level efforts. * IT Support relating to technical issues involving Microsoft's core business applications and operating systems. * Performs other duties as assigned. **Preferred Skills & Experience** * Minimum of 1 years' experience working in a technology-related field preferred. * Understanding of basic technical support at the network level: LAN connectivity, routers, firewalls, and security required. * Understanding of operating systems, business applications, printing systems, network systems, support tools, techniques, and how technology is used to provide IT services required. * Knowledge of Active Directory, MS 365 * Valid driver's license required. **Preferred Attributes** * Exhibiting the attribute of prioritizing ethical conduct in all actions and decisions. * Demonstrating the ability to embrace change, welcome new ideas, and adapt as necessary. * Possessing the capability to take ownership of tasks, resolve problems, and assume responsibility for outcomes. * Showcasing relationship-building abilities, employing effective communication and empathy. * Demonstrating proficiency in following established processes to enhance efficiency. * Self-motivated with the ability to work in a fast-moving environment. * Ability to switch tasks and adapt to changes quickly. * Technical awareness: ability to match resources to technical issues appropriately. * Ability to listen, communicate, facilitate conversations, and compose documents professionally. * Detailed oriented with the ability to produce results. * Well organized and able to work independently with no or little supervision. **Physical Requirements** Work is primarily knowledge-worker-oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, and views computer constantly. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions because of travel. **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**

* Ruston, LA * Full-Time * IT Support Technician The IT Support Technician's role is to support and maintain the organizational computer systems, desktops, and peripherals. Includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. This role will also troubleshoot problem areas (in person, Teams, TeamViewer, telephone, or via helpdesk ticket) in a timely and accurate fashion and provide end-user assistance where required. **Essential Duties and Responsibilities** Provide quality services to the end users which include the following key roles and responsibilities: • Support for laptop, desktop, tablets, peripherals and network infrastructure. • Support for operating system, base load software, MS Office 365 and other business applications • Support for all IT related hardware (computers, servers, network devices and printers) • Support for the mobility devices (IOS/iPhone/iPad/Android) • Utilize the helpdesk system to resolve tickets quickly & efficiently • Respond to end-user requests for updates on ticket status and promptly follow up as needed • Coordinate with vendors for provision of end-user support (e.g., hardware vendor technicians for warranty repair/replacement) • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites or remote sites • Provide on-call support if required outside business hours as needed • Perform data center/server room/IT room facilities management operations for basic administration duties **Knowledge and Skills** • Proficient with client & server operating systems (Windows 11, Server 2022) • Working knowledge of network protocols and devices • Certifications such as Network+, CCNA, or Security+ are a plus • Work experience as a Desktop Support Technician, Technical Support Engineer, Network Administrator or similar roles are preferred • Hands-on experience with Windows/Linux/Android/IOS • Working knowledge of office automation products and computer peripherals, like printers and scanners • Working knowledge of network security practices and anti-virus programs • Ability to perform remote and in person troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • People-oriented attitude is a plus **Personal Attributes** • Strong customer service orientation • Good written, oral, and interpersonal communication skills • Ability to conduct research into PC and software issues and products as required • Ability to present ideas in business-friendly and user-friendly language • Highly self-motivated and directed • Keen attention to detail • Team-oriented and skilled in working within a collaborative environment **Education and/or Experience** • Associate degree or higher in IT or 2 years related field experience is a plus Pay commensurate with experience. Excellent benefits package. Opportunities for professional development and career advancement within the company. *Hunt Forest Products is an Equal Opportunity Employer, and all applications will be considered for employment without regard to race, color, sex, age (40 and above), disability, religion, national origin, or any other protected status where otherwise qualified.*

Apply Online Now The IT Technician role involves supporting the IT Manager and other technicians, with responsibilities including installing, configuring, and supporting the company's network infrastructure, servers, computers, telephone system, surveillance system, system integrations, and cloud-based services. Full Essential Functions * Diagnose hardware and software problems and replace defective components. * Recommend changes to improve systems and network configurations and determine hardware or software requirements. * Train employees in computer and software usage. * Confer with users about how to solve existing problems. * Perform data backups and disaster recovery operations. * Perform routine network startup and shutdown procedures and maintain control records. * Runs errands for parts and equipment for the IT department. * Performs preventive maintenance on computers and associated equipment. * Work within all departments on any technology-related problems. * Work with other departments to implement and support integration solutions. * Conform with PPE requirements and Safety Rules. Core Competencies * Problem solving * Inductive reasoning * Work Prioritization * Foresight and creativity * Personnel Supervision Job Knowledge, Skills and Abilities The Information Technology Technician must be open to learning, capable of working with minimal supervision, results-driven, and possess excellent communication and interpersonal skills. This individual must be proficient in: * Desktop, laptop, notebook, pocket PC's and cellular phones. * Microsoft Windows workstation and server operating systems * Microsoft Office 365 * Office equipment including copiers, faxes, and printers (laser, inkjet and thermal) * Troubleshooting - Recognize, analyze, provide solutions for software and hardware systems. * Technical Reading Comprehension - Understanding written sentences and paragraphs in work related documents. * Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. * Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Education and Experience * High School Diploma or GED or High School Equivalence Certificate * Post-secondary technical education, technical schooling, or equivalent work experience Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. PPE requirements and Safety Rules * Eye protection is required everywhere in the plant * Hearing protection is required when crossing the blue lines that are painted on the floor, heading towards the machines * Safety toed shoes or boots are required everywhere in the * Maximum weight allowed to be lifted by one person is 80 pounds. Anything heavier requires the aid from another person, fork lift, big joe, or roll handlers. Position Type and Expected Hours of Work This is a full-time position and general hours of work is 8:00 am - 5:00 pm, Monday through Friday. This position regularly requires long hours and frequent weekend work. Also requires "on-call" status. Other Duties Please note, this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodation can be made for Qualified ADA disabilities if they assist in enabling the employee to perform the essential functions and duties of this position. Disclaimer Please note this job description does not cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. The information contained herein provides an overview of the ISO Systems Coordinator's job function. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations can be made for Qualified ADA disabilities if they assist in enabling the employee to perform the essential functions and duties of this position. Mid South Extrusion is an equal opportunities employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

The IS Support Analyst I provides primary support services to internal users by effectively trouble-shooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. Job Function: Job Duties: * Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals. Documents, maintains, upgrades or replaces hardware and software systems. * Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary. * Images, configures and deploys new hardware, software and peripherals for use on the corporate network. * Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring. * Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels. * Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods. * Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management. * Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems. * Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures. * Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes. Experience: * 2 years' experience in database applications or PC hardware & software. * Associate's degree in IT accounts for 1 year of experience. Education: * High School graduate or equivalent Special Skills: * Experience supporting MS Office, web-based applications, and remote users. * Experience identifying and resolving hardware issues for laptops, desktops, and servers.

Thank you for your interest in The University of New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attached the required documents in order to be considered for employment. Department IT Helpdesk OperationsJob SummaryJob Description Provide statewide onsite installation, configuration, repair, maintenance and support for state owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Utilize tracking system to document ticket resolutions. Provide limited support for approved mobile devices which contain State proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors. Other tasks as directed. QUALIFICATIONS REQUIRED: Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up. Ability to manage projects, assignments, and competing priorities. Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel. DESIRED: Advanced degree. Minimum one year of professional experience with OTS information systems or programs utilized by the department. Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS. Professional experience with Windows based operating systems including installation, system administration or troubleshooting. Professional experience with various computer hardware, which includes: PCs, laptop & printers, MFPs, routers, switches or servers. Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.Professional customer service experience. Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems; Names and contact information of three references; Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher). See Diversity Statement instructions by clicking this link: ************************************************** Applications that do not include the required uploaded documents may not be considered. Posting Close DateThis position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks. The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

Network Administrator **College:** Louisiana Delta Community College **Department:** Information Technology **Type of Appointment:** Unclassified - Administrative/Staff **Duties and Responsibilities:** Network Design and Configuration: Collaborate with the department to design and implement robust network architecture utilizing Fortinet products to meet specific business requirements. Network Troubleshooting: Proactively identify and resolve network-related issues, including performance bottlenecks, connectivity problems, and security vulnerabilities while adhering to industry best practices. Security Management: Implement and maintain security policies and procedures to safeguard the network infrastructure from cyber threats and attacks. Manage Qualys to make sure patches are up to date for servers and desktops. Network Performance Monitoring: Utilize monitoring tools and performance metrics to access network health, bandwidth utilization, and overall system performance. Incident Response: Actively participate in incident response process, ensuring swift resolution of network-related incidents and minimizing downtime. Network Upgrades and Expansion: Assist in planning and executing network upgrades and expansions, ensuring minimal disruption to services during the process. Documentation: Maintain detailed documentation of network configurations, changes, and troubleshooting procedures for knowledge sharing and future reference. Collaboration and Training: Collaborate with the department to share knowledge, provide technical support, and conduct training sessions related to Fortinet products. Stay Updated with Industry Trends: Continuously stay abreast of the latest developments in network technology, especially related to Fortinet products, and make recommendations for improvements based on emerging trends and best practices. Travel to other sites as required All other duties as assigned **Required Education****:** Bachelor's degree from an accredited college or university. Minimum of 2 years of professional experience with Fortinet products. Strong understanding of network fundamentals, protocols, and architecture principles. Hands-on experience with Fortinet firewall configuration, IPsec VPNs, VLANs, routing protocols (OSPF, BGP), and other security-related features. Excellent problem-solving skills and the ability to work well under pressure. Effective communication and interpersonal skills to collaborate with team members. Strong documentation skills for network configuration, changes, and troubleshooting processes. Able to work on evenings and weekends as required. **Benefits:** As a member of the Louisiana Community and Technical College System, Louisiana Delta Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. **Passing pre-employment criminal background screen is required as a condition of employment. Louisiana Delta Community College is committed to diversity and is an equal opportunity/equal access employer. Louisiana Delta Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.**

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Signing bonus Training & development We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us! No matter your work background or experience level, we welcome you to apply! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience is preferred, but not required Willingness to learn and grow in a customer-focused role Additional Perks: Full-time and part-time positions are available Flexible Schedule Options Work that works for you! Work Lotto (Win money for logged shifts) Low-cost benefits (healthcare, dental & vision) Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month) Free identity theft protection Corporate discount program Free tax preparation training and PTIN registration reimbursement Referral bonus opportunities are available for referring qualified candidates Free continuing tax education Opportunities for advancement within the organization Employee referral program Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually) 401k with Company Match (eligible to participate after working the first 1,000 hours) If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!