Remote support technician jobs in Dearborn, MI - 1,341 jobs

A&D Mortgage - Financial Holding Company successfully providing residential and commercial loans for more than 20 years. Our employees are our most valuable resource, and their knowledge and expertise play an important role in achieving our client's goals. We are 500+ employees, and this is just a beginning! Overall Responsibilities: The Lock Desk Specialist is responsible for managing the daily interest rate lock process for all mortgage loan channels (e.g., Retail, Correspondent, Wholesale). This role ensures the accurate, timely, and compliant locking of interest rates to mitigate risk and maximize profitability for the company, serving as a critical liaison between the Capital Markets team, Sales team, Loan Officers and Operations staff. Key Responsibilities: Rate Lock Management: Process, review and execute rate lock requests, relocks, extensions and modifications accurately and efficiently in the loan origination system Ensure all rate locks adhere to company policies, investor guidelines and regulatory requirements. Pricing and Communication: Verify and confirm loan pricing, ensuring accurate loan-level price adjustments and other fees are applied. Act as the primary point of contact for Loan Officers, Processors and Underwriters for all rate lock and pricing inquiries, providing excellent client service. Data Integrity and Reporting: Work closely with the rate sheet pricing team to ensure that loans are priced correctly in the loan origination system and physical rate sheets. Maintain and update lock desk procedures and guidelines. Ensure all activities are in compliance with regulatory requirements and internal risk management policies. Run quality control of the lock pipeline to ensure no data inconsistencies, potential errors, and if found work, with the appropriate parties to resolve them promptly. Ensure compliance with all agency and investor guidelines, policies, and procedures related to loan sales and securitization. Experience: 1-3 years of experience in the mortgage industry, specifically within a Lock Desk, Secondary Marketing, or Capital Markets function is preferred. Communication: Exceptional written and verbal communication skills, including phone calls, with the ability to clearly and concisely explain complex pricing and policy issues. Knowledge: Strong understanding and appreciation of mathematical concepts. Analytical Skills: Excellent attention to detail, strong organizational skills, and the ability to work accurately and efficiently under pressure in a high-volume, deadline-driven environment. WE OFFER PTO/Sick Days Comprehensive medical, dental, vision benefits Paid volunteer hours Life Insurance, Short-term Disability, and Long term Disability Health Savings Account 401k Paid training and career development Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact. Work-Life Balance Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation. Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer-first mindset, and a forward-thinking approach to technology. As an AI-driven organization, we expect the CSD Field Technician to actively leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. The ideal candidate embraces automation, continuous learning, and innovation to deliver exceptional IT support in a rapidly evolving environment. Frequent travel and hands-on work in diverse settings are essential components of this position. Benefits Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability Tuition Reimbursement for qualified skilled trade programs Student Loan Repayment Program Employee Referral Program ResponsibilitiesThe CSD Field Technician: Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas). Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems. Interface with internal customers every day - keeping a customer-first mindset. Manage help desk ticketing queues. Utilize AI tools such as Copilot daily, contributing to an AI-focused operation. SkillsThe ideal candidate will have: 2+ years of experience in IT support or field service roles Strong knowledge of Windows, mac OS, iOS, and networking fundamentals Familiarity with I0T devices, POS systems, and enterprise applications. Excellent communication and customer service skills. Experience with Microsoft Intune, Azure AD, and endpoint management preferred. Proficiency in PowerShell and automation scripting preferred. Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation preferred. Physical Requirements: Ability to lift up to 75 lbs and work on ladders. Tolerate noise and temperature variations Comfortable working in varied environments including construction sites. Sit, stand and walk for extended periods of time. Valid driver's License with good driving record Willingness to travel frequently across the Midwest. To ApplyPlease submit a resume. Military Members are welcome and Veterans are encouraged to apply! Who is Edw. C. Levy Group of Companies? We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers. The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 Year (with possible extension) Client: IBM- AT&T Job Description: · End user trouble shooting skills · Experience with working with tickets · Proficient with windows 7 · Audio video support · Good customer facing skills · This job is 35-40 hours a week. · Must have a valid driving license Qualifications share response Additional Information If you are interested, Please contact Shubham ************ ***************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

IGI provides large-scale, high-resolution audio-visual systems for advanced visualization applications and world-class corporate AV solutions to top companies across the USA. All IGI solutions are the culmination of our vast industry experience in delivering cutting-edge technologies and our unwavering reliability, quality, and attentive service. We incorporate innovative technologies from manufacturers such as Samsung, Planar, Sony, Barco, Crestron, NVIDIA, Christie Digital, Crestron, Poly, and Microsoft Teams in our systems. Job Description We have an immediate opening for an On-Site AV Support Technician based in Dearborn, Michigan. We seek individuals with technical aptitude and a great attitude. Ideal candidates will have relevant experience in the audio-visual industry. The On-Site AV Support Technician and ALL our employees are the most important assets driving our continued success and our culture places great value in hard work, moral integrity, and mutual respect. We offer a professionally rewarding and collaborative workplace environment with many opportunities to learn new things, grow, and contribute while respecting work-life balance. Please visit our website to find out more about us and this job at *************** A satisfying and rewarding career with commensurate pay and generous benefits package including medical, dental and life insurance, Simple IRA, paid holidays, and more could be awaiting you. All applications will be held with strict confidence. IGI is an Equal Opportunity and Affirmative Action Employer. Primary Role Support all existing audiovisual systems including 4K PowerWalls and 4K DesignViews (dv LED Walls), and VR Room / CAVE installations at a customer site in Dearborn, MI. Detailed Activities Assist in the installation of AV systems. Complete administrative tasks associated with field work, such as time tracking, punch lists, and submitting project status reports. Professionally communicate with customers and company management regarding project status. Perform preventative maintenance services, routine testing, and problem diagnosis of integrated systems. Ensure that all spaces are left neat, clean, and presentable for use. Maintain IGI quality expectations. Ability to balance multiple tasks and changing priorities. Exercise appropriate judgement when dealing with customers and planning/executing tasks. Complete tasks within the allotted time or faster, making effective use of time. Effective communication with clients and colleagues. Accountable for ensuring that all job tasks are performed in accordance with IGI standards. Take the initiative to improve personal and professional skills and knowledge. Qualifications Minimum of 3 years comprehensive, on-site AV system support in corporate settings with a broad range of commercial audio-visual components. Experience with Samsung dv LED (direct view LED) video walls PREFERRED Experience with Windows PC and Apple/Mac OS platforms PREFERRED Basic knowledge of BYOD and Microsoft Teams operation and configuration PREFERRED Ability to read and follow system design drawings and layouts. Efficiently troubleshoot system issues. Attention to detail and willingness to take ownership of work. Strong mechanical skills and experience working with power tools and on ladders/lifts. Must be a self-starting, proactive, and goal-oriented team player who strives for excellence. Excellent interpersonal and communication skills as well as professional appearance. Experience with Microsoft Office applications, e.g. Outlook, Excel, and Word. Ethics, accountability, and integrity must be of the highest caliber. Clean driving record. Minimum high school diploma or equivalent. Must be authorized to work in the United States on a full-time basis. Preferred Certifications Extron AV Associates (for On-Site AV Support) PREFERRED Travel No travel requirements. Work Hours Normal work hours for the On-Site AV Support Technician job are Monday-Friday 8am-5pm. Pay Salary range is $45,000 - $65,000 depending on experience. Additional Information IGI focuses primarily on three key segments of the AV space: 1) Advanced Visualization, 2) Advanced Audio-Visual Integration, and 3) Corporate AV Integration. Advanced Visualization projects involve the design, engineering, fabrication and building of large scale, high-resolution visualization systems for the Fortune 50 and U.S. Military. These technology solutions include PowerWalls, virtual reality (VR) Rooms, and immersive stereo/3D technologies including motion capture labs. Advanced Audio-Visual Integrations projects consist of large dv LED and other LED video wall solutions, control rooms, and other complex, sophisticated solutions. IGI's Corporate AV systems provide users with the collaboration tools necessary to succeed in today's ever evolving technological environment. Our presentation, video conferencing, and digital signage systems help customers use the right technology in board, conference, VTC, collaboration rooms, and huddle spaces to share information, meet goals, and communicate more effectively. To get an in depth look at what we do, see our website at *************** We are IGI.

A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services. The Experience You'll Create: The IT Support Specialist provides first-level technical support at corporate, warehouse and customer sites, serving as the main point of contact for employees. They deliver excellent service, resolving issues quickly - ideally on first contact. This early-career level role is ideal for those seeking a long-term IT career. It offers exposure to infrastructure, cloud, applications, and related technologies, with growth opportunities into roles like Infrastructure Administrator, Product/System Administrator, or Software/Data Developer. * Provide first-contact technical support for IT issues via ticketing system, phone, chat, or in-person assistance. * Troubleshoot and resolve problems with devices, Microsoft 365 apps, network connectivity, and core business platforms. * Log, categorize, and prioritize support tickets accurately, resolving issues independently or escalating as needed. * Deliver a professional and friendly support experience, clearly communicating status and resolution steps to users. * Strive for first-time resolution, validate solutions with users, and proactively share recurring issues with the team. * Demonstrate a sense of urgency in addressing user issues and set clear expectations for resolution timelines. * Follow security and compliance standards in all support activities, while continuously learning new technologies and processes for future IT career growth. * Performs other related duties as assigned. Ingredients for Thriving: * Strong customer service mindset with excellent verbal and written communication skills. * Basic understanding of computer systems, networking concepts, and troubleshooting. * Familiarity with Microsoft 365 or similar productivity platforms. * Ability to diagnose problems, think logically, and follow troubleshooting steps. * Willingness to learn, take feedback, and grow technical skills. * Ability to remain calm, professional, and solution-oriented under pressure. * Associate or Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience) * Internship, help desk, or technical support experience * Familiarity with ticketing systems (e.g., Jira, ServiceNow). Savor the Benefits: We offer a range of benefits for eligibles team members, including: * Health Coverage - Medical, Dental and Vision * Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness * 401(k) with Company Match * Paid Time Off * Paid Parental Leave * Wellness Programs * Additional Perks To see a summary of current benefits, please visit **************************************************************** #LI-KR1

POSITION STATUS: Part time 10-month (August - June) REPORTS TO: Principal Responsible for the management of all aspects of Loyola High School's facilities and food service. These duties and the decision-making authority related to such assignments are as established in the working relationship with the president. PRIMARY DUTIES/RESPONSIBILITIES (Technology): -Coordinate and facilitate the efficient, effective, and appropriate use of technology hardware and services. -Maintains local area network including, but not limited to, internet connections, performance metrics, printing services, software updates, and hardware functionality. -Supports applications and enhances the technical skills of the school community as needed. -Manages, administers, and delegates tasks, process, and procedures related to the student information system and related services including, but not limited to, student records management, class scheduling, academic calendar, data harvesting, and internal and external reporting. -Manages and maintains the school bell system. -Manages, maintains, and supports all classroom technology including but not limited to video displays, teacher laptops, and applicable software. -Stays current with computer-based technologies and networks as well as emerging technology and software, especially in the area of education. -Facilitates technology and software vendor relationships. KNOWLEDGE/SKILLS/ABILITIES: -Ability to create, support, and maintain school processes and procedures. -Basic understanding of building systems, including boiler heating systems. -Excellent understanding of security design and protocols to manage and maintain a safe and secure school environment. -Strong understanding of, and ability to resolve issues involving, technical infrastructure, networking and computers (primarily WIN and Chrome OS devices). -Strong understanding of Google and Microsoft products as well as student information systems. -Strong interpersonal skills and personal demeanor that motivates and manages 5 or more direct reports as well as many vendor relationships. -Excellent written and verbal communication skills. -Ability to develop timelines and meet deadlines with a strong attention to detail. -Excellent organizational skills. -Ability to manage multiple tasks concurrently. -Knowledge of Ignatian spirituality and principles of Jesuit education. -High enthusiasm for the mission of Loyola High School. EDUCATION AND EXPERIENCE: -Bachelor's Degree or 2-5 years of experience in related fields and/or school administration.

The client is a leading audio visual services company with office locations in five states around the USA. They provide leading edge technology systems for Fortune 500 clientele that seek the best products and ongoing service available. Job Description Support existing 4K PowerWall and CAVE installations at a customer site Calibrate and service 4K (4096x2160) projectors Install AV systems including mounting projectors, flat panel displays, speakers, and cameras Complete administrative tasks associated with field work, such as time tracking, punch lists, and submitting project status reports Professionally communicate with customers and company management regarding project status Qualifications Minimum of 3 years comprehensive, on-site equipment installation and configuration in corporate settings with a broad range of commercial audio-visual components Ability to read and follow system design drawings and layouts Efficiently troubleshoot installation issues Attention to detail and willingness to take ownership of work Strong mechanical skills and experience working with power tools and on ladders/lifts Must be a self-starting, proactive, and goal-oriented team player who strives for excellence Excellent interpersonal and communication skills as well as professional appearance Experience with Microsoft Office applications, e.g. Outlook, Excel, and Word Ethics, accountability, and integrity must be of the highest caliber Clean driving record College or Technology degree preferred Must be authorized to work in the United States on a full-time basis Additional Information For a confidential conversation to learn more about this client please contact us directly. All responses will be held in strict confidence. This is a permanent position including benefits for full time status. Equal Opportunity Employer. The client participates in E-Verify to confirm work authorization. Please visit ************* for more information.

Job Description Employment Type: Contract Role (1099) About Us Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right. About the Role As a Technical Support Specialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions. Key Responsibilities Follow structured procedures and checklists with accuracy and consistency Monitor accounts, balances, and system statuses to confirm successful execution Troubleshoot routine technical problems and escalate complex cases when necessary Keep precise, auditable records of all actions and outcomes Complete occasional on-site verification or setup tasks (requires local travel) Who You Are Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues. Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline. Calm Under Pressure: You handle live or time-sensitive workflows without losing focus. Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems. Locally Available: Youre based in the Detroit metro area (or open to relocating) and can handle daily in-person requirements. Bonus Points Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations) Familiarity with structured SOP-driven environments Comfort with balancing technical and client-facing tasks Achievement in competitive video games or strategy games New grads and new workers welcome Why Join Us Competitive hourly pay with performance incentives Flexible schedule with reliable, repeatable workflows Opportunity to be part of the core engine of a fast-growing startup Clear processes and strong team support so you can perform with confidence

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements - 2 years of experience with Desktop and Network support - Ability to problem solve and accurately provide a solution as the first line of technical support - Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days - High School Diploma - Secret / interim Secret Clearance or ability to obtain a clearance - Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support

Alliance Catholic Credit Union is seeking an IT Support Specialist who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location. The ideal candidate will: Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network connectivity. Install and configure workstations, peripherals, and authorized applications. Maintain accurate records of issues and resolutions within the help desk system. Deliver user training and provide guidance on essential IT tools and cybersecurity best practices. Maintain, configure, and monitor Symitar core banking systems. Manage user accounts, permissions, and security settings within Symitar. Troubleshoot Symitar-related issues and escalate complex problems to vendor support. Ensure compliance with data security and disaster recovery protocols. Record and update documentation for system configurations, maintenance tasks, and changes. A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with 1-3 years in IT support or help desk environment, prior experience with Symitar, and a strong knowledge of Microsoft Office applications. Previous Credit Union/financial institution experience, programming knowledge, and an Associate's degree in IT or related field are preferred. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

Job DescriptionDescription: IT Support and Systems Administrator Reports To: IT Infrastructure & Operations Manager Department: Information Technology FLSA: Exempt We are growing! If you're excited to be the face of IT for a fast-growing company in the utilities construction and engineering sector, this position is for you. This is a hands-on, user-facing role that blends Level 1-2 helpdesk and deskside support across multiple Metro Detroit locations with core systems administration. Expect a mix of approximately 60-70% end-user support/service desk and 30-40% systems administration/infrastructure work. You'll resolve day-to-day issues, onboard/offboard employees, deploy PCs and mobile devices, and support our Microsoft 365/Azure and on-prem environments. Success in this role requires strong customer service, solid troubleshooting skills, and the ability to manage tickets while owning technical projects to completion. Core Technologies: Windows 10/11, Microsoft 365 and Azure/Entra ID, Active Directory/Group Policy, Windows Server (2019+), MDM (Endpoint Central, Intune), SharePoint/OneDrive, Exchange Online, networking fundamentals, endpoint security, and disaster recovery. Principal Responsibilities: End-User Support and Service Desk Serve as a friendly, professional point of contact for employees; provide in-person and remote support Work tickets in the helpdesk queue, meet SLAs, document work clearly, and close issues with strong follow-up Deploy, image, and replace PCs, laptops, and mobile devices; install and configure applications Perform user account lifecycle tasks (new hire setup, access provisioning, permissions, offboarding) Support Microsoft 365 apps, SharePoint Online/OneDrive, Exchange Online, and Teams Troubleshoot common office technologies (printers, conference room A/V, VPN, Wi-Fi, peripherals) Create and maintain user-focused documentation and internal knowledge base articles Maintain accurate IT asset records (hardware, software, licenses) and assist with inventory/audits Provide VIP support and training to help users adopt technology effectively Systems Administration and Infrastructure Administer and maintain Active Directory/Entra ID, Group Policy, NTFS permissions/SMB shares, and Windows Servers (physical and virtual) Leverage endpoint management/MDM platforms to deploy configurations, software deployments, updates/patches, and enforce compliance Support core network services (DHCP, DNS, TCPIP, SMB), basic switch/AP configuration, and SD-WAN concepts in coordination with senior staff Monitor, remediate, and report on vulnerabilities; contribute to endpoint and identity security best practices Assist with backup/restore, disaster recovery testing, and routine maintenance Use PowerShell or other scripting methods to automate repetitive tasks and improve support efficiency Participate in implementing and integrating new technologies and systems Operations and Continuous Improvement Analyze processes and suggest improvements that enhance reliability, security, and user experience Participate in maintenance windows and outage response; occasional after-hours or weekend work required Travel to local offices (primarily Metro-Detroit) for onsite support and project work (mileage reimbursed at the federal rate) Compensation: Salary: $65,000-$80,000 (commensurate with prior experience) Medical/dental/vision insurance (eligible after 90 days) 401(k) with up to 4% employer match (eligible after 6 months) Company-paid group term life and long-term disability Additional voluntary benefits: flexible spending accounts, accident, critical illness, short-term disability, HFSA/DCA, life, and AD&D Notes: This is an on-site, hands-on role based in Belleville, MI, with regular in-office presence and local travel. Candidates who thrive in user-facing support while growing their systems administration skills are encouraged to apply. Requirements: Required Qualifications: 2-5 years of combined helpdesk/deskside support and systems administration experience, or equivalent mix of education and experience Strong customer service skills with a professional, positive demeanor; ability to explain technical issues in plain language Excellent written and verbal communication skills; accurate documentation and correspondence are essential Valid driver's license, reliable transportation, and willingness to travel between offices within the Metro Detroit area using your own vehicle. Infrequent travel outside the Metro Detroit area or potentially out of state (2-3 times/year) Demonstrated support experience with Windows 10/11, Microsoft 365, user device deployments Hands-on experience with Microsoft Windows Server (2019+), Active Directory/Group Policy, NTFS/SMB, Azure/Entra ID and SSO, Exchange Online Experience with MDM/endpoint management for provisioning, updates, and compliance Demonstrated experience supporting/administering SharePoint Online, OneDrive, and Microsoft Teams Scripting experience (PowerShell or similar) Solid foundation in networking (firewalls, switches, APs, DHCP/DNS/TCP/UDP, VLANs, Routing, L2/L3 concepts, basic understanding of SDWAN concepts) Preferred Qualifications: Certifications: Microsoft (e.g., MD-102, AZ-104, MS-900) and/or CompTIA (A+, Network+, Security+) Backup solutions (Veeam, Azure Recovery Services Vault) Experience with Atlassian (Jira/Confluence) or similar ITSM/knowledge tools Premise wiring (Ethernet cabling/termination, PoE/low-voltage, security cameras) Experience with one or more: Power Platform (Power BI/Power Automate/Power Apps), Hyper-V, SQL Server, IIS, RemoteApps/RDS, Microsoft Intune, Microsoft Defender security products

Diagnose and resolve hardware, software, and network issues for end users Provide support to employees and guide them through technical problems Install, configure, and update devices and applications to minimize workplace interruptions Maintain records of issues, resolutions, and system changes Manage IT hardware inventory and ensure accurate documentation Qualifications Degree or certification in IT or related field Knowledge of MS Office, Windows, and networking Strong problem-solving and communication skills Additional Information All your information will be kept confidential according to EEO guidelines.

Diagnose and resolve hardware, software, and network issues for end users Provide support to employees and guide them through technical problems Install, configure, and update devices and applications to minimize workplace interruptions Maintain records of issues, resolutions, and system changes Manage IT hardware inventory and ensure accurate documentation Qualifications Degree or certification in IT or related field Knowledge of MS Office, Windows, and networking Strong problem-solving and communication skills Additional Information All your information will be kept confidential according to EEO guidelines.

Come work for OHM Advisors, the Community Advancement firm. With the singular mission of Advancing Communities, our diverse 750+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of experts with individual specialties working together, driven to make a difference through people-focused problem solving, design, and ideas. In everything we do, we put people first. We create places for communities of people that help solve a problem and drive them forward- advancing the whole community today and well into the future. What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical expertise and assistance necessary to install computer software, modify/repair hardware, and resolve technical problems. They will also employ and manage additional systems to assist with the deployment of software and hardware to computer users. Other members of the Information Technology team may request their assistance with projects and tasks where appropriate. Additional responsibilities and tasks may be assigned based on technical ability and schedule availability. Your Responsibilities End-User Support Field incoming service desk requests from users via ticketing system, email, telephone, and in-person in a timely, courteous manner. Troubleshoot, install, and upgrade end-user software and hardware. Provide one-on-one or small group end-user training on relevant topics and systems on an as-needed basis. Work with outside vendors for product-specific support. Maintain and troubleshoot file sharing systems for use with external users and organizations. Assist with employee onboarding and offboarding within the scope of assigned duties. Hardware & Software Management Image, configure, and set up desktop and laptop computers and associated peripherals at employee workstations. Coordinate shipping and reclamation of computer hardware to and from remote offices. Maintain proper documentation and storage of deployed and available hardware assets. Knowledge Management & Miscellaneous Design and maintain user-focused informational articles and videos covering relevant technology topics. Generate and maintain team-focused articles and documentation on recurrent issues and known solutions. Provide guidance and training to other Information Technology team members when requested or required. Assist with company-wide software rollouts and technology upgrades. Provide on-site support at remote offices and outside of regular working hours as required. Requirements 1+ year of equivalent work experience in an IT support role or active enrollment in a relevant degree program. Knowledge of computer hardware, software, and mobile devices. Experience with Microsoft Windows 10 / 11 & Microsoft Office 365. Excellent interpersonal communications skills. Preferred Qualifications Possesses talents and strengths in communication, conflict resolution, user education, problem solving, and self-education that allows them to excel in developing and maintaining strong relationships with staff and team members. Working knowledge of modern enterprise computer hardware and software. Ability to lift and carry devices and equipment of varying sizes and weights. One to two years of experience in a relevant industry role or two years of active enrollment in a relevant degree or certification program is preferred but not required. An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is preferred but not required. Relevant industry certifications are beneficial but not required. Benefit Summary At OHM Advisors, our people are our greatest asset. We're committed to providing a supportive and rewarding workplace that fosters personal and professional growth. That's why we offer a competitive benefits package designed to meet your unique needs. Benefits: BCBSM Medical, Dental and Vision Company Profit Sharing Flexible Spending & Health Savings Accounts 401(k) retirement savings plan with employer matching contribution Paid professional association membership. Tuition & Certification Expense reimbursement Volunteer Service Leave 100% Employer-Paid Life Insurance Short & Long-Term Disability Options Career Advancement & Enrichment Programs: Voluntary Wellness Program OHM Grad School OHM University You can read more about each of these programs on our website. OHM Advisors is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CC1

The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position would split time between Brighton and Lansing offices. Responsibilities Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises. Loads appropriate software packages such as operating systems, networking components and office applications. Assists in the customization and adaptation of existing programs to meet users' requirements. Provides telephone, in-person and online support to end-users. Coordinates activities with network services and information systems groups. Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. Refers major hardware problems to service personnel for correction. Connects users to networks and provides initial training in facilities and applications. Sets up and provides support for mobile devices. Assists in research and procurement of computer accessories and supplies. Manages IT inventory of supplies in the print room and server room. Performs other duties as assigned. Qualifications Formal Education, Licenses and Certifications High School diploma required. Associate's degree in technical field preferred. Knowledge and Experience Two (2) years of related experience. Competencies and Personal Attributes Ability to organize, multitask, and prioritize. Ability to communicate effectively verbally and in writing. Ability to interact with employees and vendors in a professional manner. Technical capacity Time management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Availability This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Travel Local travel to all PEA Group offices is expected.