Remote support technician jobs in Delaware

Compensation: $60,000 base salary + benefits Employment Type: Full-Time, Permanent We are seeking a Desktop Technical Support Specialist to provide hands-on IT support across a wide range of systems, devices, and applications. This role is ideal for a well-rounded IT support professional who enjoys being the go-to person for troubleshooting, user support, and day-to-day technology needs. The right candidate is comfortable supporting end users in person, managing hardware and software issues, and working across desktop, network, and basic systems administration tasks. Key Responsibilities End-User & Desktop Support Provide in-person and remote technical support for Windows-based desktops and laptops. Troubleshoot hardware, software, and peripheral issues (printers, scanners, monitors, mobile devices). Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Resolve issues related to VPN, Wi-Fi, and basic network connectivity. Systems & Account Administration Create, modify, and disable user accounts in Active Directory and Microsoft 365. Assist with password resets, group permissions, and access provisioning. Support endpoint security tools, antivirus, and patching processes. Assist with onboarding and offboarding of employees, including equipment setup and access provisioning. Hardware & Asset Management Image, deploy, and maintain desktops, laptops, and mobile devices. Track IT assets and inventory. Coordinate hardware repairs and replacements as needed. IT Operations & Collaboration Escalate complex issues to senior IT or vendors when appropriate. Document issues, solutions, and procedures in the ticketing system. Assist with basic server, backup, or network support tasks as exposure allows. Participate in IT projects such as upgrades, migrations, or office moves. Required Qualifications 2-5 years of experience in Desktop Support, IT Support, or Help Desk roles. Strong working knowledge of: Windows 10/11 Microsoft 365 / Office 365 Active Directory Basic networking concepts (TCP/IP, DNS, DHCP) Hands-on experience supporting end users in an onsite environment. Excellent communication and customer service skills. Preferred Qualifications Exposure to: Microsoft Intune or other endpoint management tools Azure AD / Entra ID Basic server or virtualization environments IT certifications such as CompTIA A+, Network+, or Microsoft certifications. Experience supporting small to mid-sized organizations.

Title: IT Support Specialist Duration: 6 month contract + potential extensions Desired Skills & Experience Experience in L1/L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc. Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc. Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively Job Description: One of Insight Global's chemical manufacturing clients is looking for a IT Support Specialist to join their team in Newark, DE! This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the mutli office campus. Additionally, it involves collaborating with Regional and Global IT teams to guarantee efficient IT service delivery. Compensation: $20-24/hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company. What we offer you * Working at the world's only fully integrated aluminum and leading renewable energy company * Diverse, global teams * Flexible work environment/home office * We provide you the freedom to be creative and to learn from experts * Possibility to grow with the company, gain new certificates * Attractive benefit package What you will be doing * Taking active part in incident resolution * Working with global support teams to resolve both IT infrastructure and application related issues * Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s) * Monitoring and maintaining location specific infrastructure and applications following standard operating procedures * Take active part in location-specific and global IT projects * Maintaining user accounts within the locally supported applications * Acting as location representative of GBS IT professionals * Taking part in IT change management flows * Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults * Maintaining the location(s) specific part of the active directory * Follow global architecture-, security-, and operational standards and policies * Maintaining location specific IT documentations within your area of responsibility * Prioritizing work and operating with compliance of GBS IT Service Level Agreements What will make you successful? * IT Technician qualification is a must; IT Engineer or equivalent is preferred * Min. 5 years work experience on the field of IT Infrastructure * Fluency both in the native language of supported location(s) and in English is a must * Show eagerness to learn and further develop yourself professionally * ITIL Certification (Education knowledge) * Exposure to and understanding of a manufacturing environment * Experience in basic Vendor management processes Equal opportunities Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us. If you have any questions, please contact: Recruiter Janka Csaky ********************* Possible work locations Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. Why Hydro? Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. A job where you make a difference A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued. Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations. About Hydro * Hydro is a leading aluminium and renewable energy company committed to a sustainable future * Founded: 1905 * Number of employees: 32,000 * Company presence in around 40 countries worldwide * President and CEO: Eivind Kallevik Learn more about Hydro Get to know us Purpose and values Hydro worldwide History and heritage Career areas Meet our people Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today Hydro's talent community Can't find the right job? Be the first one to learn about new job opportunities that might be a perfect fit for you. Join Today

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Full-time Description We seek a beginner to help our Help Desk solve our client's technology problems. This is an entry-level position and is perfect for someone right out of college or who has had less than one year of experience in the Information Technology field. We are willing to teach and train you to work tickets, remotely fix issues, and complete basic repairs. If you are looking for a career start, SecureNetMD is the perfect small business you are looking for. Please have the following foundational capabilities before hitting the apply button: Experience installing or assembling computers. Supporting various hardware devices- workstations, laptops, tablets, and phones. Providing essential “how to” assistance for productivity suite software. Worked within an IT ticketing/CRM system. What you must do: Act as the single point of contact between the end user and the IT department. Log all incidents and service requests. Provide updates on tickets that are in flight. Provide closure details. Quickly resolve user issues. Handle basic questions and troubleshooting. Provide essential troubleshooting assistance. Day to Day Activities: Providing end-user tech support via help desk channels. Troubleshooting technical issues. User account management. Escalating incidents that cannot be resolved to the next level of support in line with SLAs Identify potential major incidents and problems and highlight them to management. Updating users on the status of their incident or service request. Providing proactive maintenance on client devices as appropriate. What can we provide you? By joining SecureNetMD, you will receive competitive compensation and benefits, a positive work culture that follows the EOS leadership style, and growth opportunities. We value your time and encourage open communication. What we do matters, what our clients do matters, and what we do to support our community initiatives is a part of our everyday lives here at SecureNetMD. Plus, benefits on day one, PTO, and profit sharing make partnering with us a no-brainer. Why us and not them? We know what we are doing in the IT infrastructure world. Founded by two opposite personalities, Jack and Drew, they have been hands-on with the operations of SecureNetMD since day one. Jack, the company's mastermind, has been the driver in building the cabling department. He understands the industry and what we must do to help clients reach their desired level. Drew, the implementor, understands how to get our clients to that level. Partnered with many team members, we can be a single source solution partner for our client's technology solutions. We have high employee tenure because we treat our team members respectfully and with understanding. If we sound like a company you want to partner with, apply today.

Job DescriptionSalary: IT Support Specialist Company: US Health Partners/ Delaware Cardiovascular Associates Job Type: Full-time About US Health Partners: US Health Partners (USHP) is a national network of clinicians dedicated to advancing cardiovascular care and delivering best-in-class patient outcomes. With a focus on collaborative care, innovative technology, and clinical excellence, we are leading the way in shaping the future of cardiovascular healthcare. Job Summary: Delaware Cardiovascular Associates is seeking a highly motivated and versatile IT Support Specialist to join our team. This individual will be responsible for providing comprehensive technical support across various IT functions, ensuring the smooth and efficient operation of our technology infrastructure. The ideal candidate will possess a strong foundation in desktop and server management, networking principles, application support, and telephony systems. Experience working within healthcare environments, particularly doctor's offices, is a significant advantage. Responsibilities: Desktop and Laptop Management: Configure, deploy, and maintain desktop and laptop computers. Perform system imaging and software installation. Troubleshoot hardware and software issues for end-users. Manage user accounts and access permissions. Provide end-user training and support on hardware and software. Printer and scanner setup and maintenance. Server Setup and Maintenance: Assist with the setup, configuration, and maintenance of physical and virtual servers. Monitor server performance and ensure system stability. Implement and manage backup and recovery procedures. Perform basic server troubleshooting and maintenance tasks. Networking: Assist with the configuration and maintenance of network devices (routers, switches, firewalls). Troubleshoot network connectivity issues. Manage and maintain wireless networks. Basic understanding of network protocols (TCP/IP, DNS, DHCP). Application Management: Install, configure, and support various business applications. Troubleshoot application-related issues and escalate when necessary. Coordinate with vendors for application support and upgrades. Telephony Management: Assist with the setup and maintenance of phone systems (VoIP and SIP). Provision and manage user extensions and voicemail. Manage IVR and call routing. Troubleshoot phone system issues. Documentation: Create and maintain accurate documentation of IT systems, configurations, and procedures. Help Desk Support: Provide timely and effective technical support to end-users via phone, email, and in-person. Prioritize and manage support requests through a ticketing system. Other Duties: Perform other duties as assigned to support the overall IT infrastructure. Willing and able to drive between multiple office locations as needed in the Delaware market. Hours will generally be 8am to 5pm with some night and weekend work for projects as needed. Qualifications: Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience. Minimum of 2years of experience in a similar IT support role. Proven ability to perform laptop and desktop setup, imaging, and troubleshooting. Experience with basic server setup, maintenance, and troubleshooting. Familiarity with networking concepts and troubleshooting. Experience supporting various business applications. Understanding of telephony systems. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the abilityto explain technical concepts to non-technical users. Ability towork independently and as part of a team. Strong organizational skills and attention to detail. Preferred Qualifications: Experienceworking in a healthcare environment, specifically doctor's offices. Familiarity with Electronic Health Records (EHR) systems. Relevant certifications (e.g., CompTIA A+, Network+, Server+). Experience with specific software or hardware relevant to our industry.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000+ Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers. We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital. Job Description Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: Problem-solving skills. Analytical skills. Customer service experience. Patience. Excellent communication skills, written and verbal. Responsibilities: Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems. They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person. Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved Additional Information All your information will be kept confidential according to EEO guidelines.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Title - IT Support Specialist Grow your career with a cutting-edge Fintech industry leader! Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company's central NJ location as well. Responsibilities: User Support: Assist end users with technical issues via phone, chat, and in person. Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software. Setup & Installation: Onboard new users, configure workstations, and install required applications. Maintenance: Monitor IT equipment and help with routine hardware and software upkeep. Training: Provide basic user guidance, tips, and best practices for hardware and software use. Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory. Requirements: A working understanding of Active Directory and networking. Hands-on experience with Windows 11, Microsoft Office, and general desktop applications. Experience with mobile devices is a plus. The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure team. Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? As part of the Tech Operations team, the IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone who's looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner. Essential Functions: Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed. Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue. Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies. Drive adoption and proficiency of changes within the organization in accordance ITIL Framework. Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams' objectives. Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan. Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. Perform additional duties as assigned. The ideal candidate will have the following: Must have at least a high school diploma or GED. BA or BS Degree is preferred. 2+ years of experience in Incident management (ITIL Framework) and creations of technical documents Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred. The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the company's needs. Ability to lift 25+ pounds and sit for long periods of time. Excellent analytical and troubleshooting skills Strong interpersonal skills, in addition to effective customer interaction skills Familiarity with Cloud Technology (AWS, Azure, Google Cloud) Knowledge of Active Directory user accounts and basic Microsoft applications. Ability to work well under deadlines and in a fast-paced environment. Why Continental Finance? Continental Finance Company (the “CFC”) is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Propel operational success with your expertise in technology support, reliability engineering and a commitment to continuous improvement. As a Technology Support III team member in Corporate Tech and Consumer & Community Banking Risk, you will ensure the operational stability, availability, reliability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders. Managing and tracking cloud based app using SLOs and SLIs. Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud. Experience in at least one programming language such as Python, Java/Spring Boot, and .Net. Experience in automation tools using Python and Ansible. Experience in observability and monitoring tools and techniques. Working experience in microservices such as Spring. Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others. Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform. Experience in any Cloud Technologies such as AWS. Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Preferred qualifications, capabilities, and skills Good to have experience in complex and large scale batch environment based on Control-M. Hands On experience on public cloud, AWS. Exposure to Agile software development processes & procedures. Exposure to EAC (Environment As Code) deployments on AWS.

What's the role? We are seeking a Principal Technical Support Engineer with deep expertise in mobile application development (Android, iOS or Flutter) and experience in automotive projects. The ideal candidate will combine strong technical expertise with exceptional problem-solving skills and a passion for customer success. In this role, you will play a pivotal part in ensuring our customers' satisfaction by delivering expert technical support, mentoring team members, and driving continuous improvements in our support processes. Key Responsibilities Provide expert-level technical support to enterprise customers, ensuring the timely resolution of complex technical issues. Analyze and troubleshoot application and system performance problems, often working with limited data. Collaborate closely with product development, engineering, and QA teams to address product defects and enhance overall functionality. Develop and maintain detailed documentation for troubleshooting procedures, best practices, and known issues. Serve as the primary escalation point for critical customer issues, ensuring effective and prompt resolution. Conduct root cause analyses for recurring problems and implement preventative measures. Engage directly with customers to understand their needs and deliver proactive solutions that enhance their experience. Contribute to the ongoing improvement of support processes, tools, and methodologies. Deliver training sessions and knowledge-sharing workshops for internal teams and customers. Act as the primary technical point of contact for customers throughout their lifecycle. Work independently while maintaining regular communication and alignment with management. Who are you? 10+ years of relevant technical experience, including 5+ years in technical pre-sales, customer support, consulting, or other customer-facing roles. Mobile Development Expertise: Strong, hands-on experience with Android, iOS, or Flutter frameworks. Solid understanding of client-server architectures, AWS cloud services, and microservices design. Experience with map data formats (e.g., NDS or HERE formats) Experience in automotive systems development, including in-vehicle infotainment (IVI) and navigation projects. Skilled in diagnosing and resolving performance bottlenecks using limited diagnostic data. Experience working with large-scale distributed systems and DevOps practices. Proven ability to interpret data, identify patterns, and resolve issues efficiently. Strong grasp of application security principles and best practices. Excellent interpersonal, communication, and stakeholder management skills, with the ability to handle critical situations confidently and professionally. What Do We Offer? A great work-life balance. 30 paid vacation days. Hybrid model of work (2 days office and 3 days home office per week). On-site Gym and Sauna - Stay active and unwind with our fully equipped fitness center and relaxing sauna. Yoga Room - A dedicated space for mindfulness, stretching, and relaxation. Work on the development of high-scale services, serving and storing petabytes of data. Work with cutting-edge, modern technologies. Flexible working hours. Competitive salary plus bonus. BVG Ticket ( For Berlin location ). German language course ( For Germany-based employees ). Employee wellness programs and life-coaching sessions. A diverse team of fantastic & talented people from 60+ countries worldwide. Brown bag talks, team events, BBQ on the rooftop, and more! Change is HERE. Apply Now! As part of HERE Technologies employment process, candidates will be required to successfully complete a pre-employment screening process. This offer and any related claims are subject to the successful completion of a pre-employment screening. This will involve employment, education, and criminal verification if applicable. #LI-AY2 #LI-HYBRID Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

We are in need of a SAP Support Specialist to provide front-line operational assistance for enterprise resource planning systems, ensuring stable day-to-day performance and smooth execution during major deployment events. This role works closely with project leadership, implementation partners, and the Service Desk to maintain system health, guide end users, and uphold support standards throughout the ERP lifecycle. Core Responsibilities ERP Issue Intake & Resolution Act as the initial point of contact for ERP-related incidents and service requests. Perform Level 1/2 troubleshooting, escalating issues according to ITIL/ITSM practices. Oversee inbound tickets in ServiceNow to ensure timely handling and adherence to support expectations. Testing, Cutover & Deployment Readiness Provide extended coverage during system testing, cutover activities, and launch periods. Engage daily with PMO teams and implementation partners to review transition plans, outstanding risks, and required dependencies. Conduct routine environment checks to verify system stability and availability ahead of key milestones. User Access & System Preparation Confirm users are properly provisioned with system accounts, authentication tools, and access resets. Validate workstation setup, device connectivity, and peripheral functionality associated with ERP-driven workflows. Documentation & Knowledge Transfer Create and update How-To guides, support documentation, runbooks, and knowledgebase articles. Equip the wider Helpdesk team with training on ERP procedures, common problems, and escalation paths. User Communications & Stakeholder Interaction Deliver clear updates regarding outages, known issues, changes, and progress during incident resolution. Provide on-site support during location rollouts, assisting with hardware and process-related questions. Operational Flexibility Participate in after-hours or on-call rotations during critical testing and deployment stages. Assist with general Helpdesk responsibilities during non-peak ERP periods, ensuring consistent queue coverage and warm transitions. Qualifications Experience supporting ERP applications; exposure to SAP S/4HANA is highly advantageous. Familiarity with ITIL/ITSM service management frameworks and enterprise ticketing tools such as ServiceNow. Strong interpersonal and communication skills with the ability to support diverse user groups. Ability to operate effectively in time-sensitive, high-visibility environments.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionSalary: Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure team. Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? As part of the Tech Operations team, the IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone whos looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner. Essential Functions: Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed. Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue. Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies. Drive adoption and proficiency of changes within the organization in accordance ITIL Framework. Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams objectives. Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines. Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan. Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals. Perform additional duties as assigned. The ideal candidate will have the following: Must have at least a high school diploma or GED. BA or BS Degree is preferred. 2+ years of experience in Incident management (ITIL Framework) and creations of technical documents Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred. The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the companys needs. Ability to lift 25+ pounds and sit for long periods of time. Excellent analytical and troubleshooting skills Strong interpersonal skills, in addition to effective customer interaction skills Familiarity with Cloud Technology (AWS, Azure, Google Cloud) Knowledge of Active Directory user accounts and basic Microsoft applications. Ability to work well under deadlines and in a fast-paced environment. Why Continental Finance? Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

Job Description Job Title - IT Support Specialist Grow your career with a cutting-edge Fintech industry leader! Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company's central NJ location as well. Responsibilities: User Support: Assist end users with technical issues via phone, chat, and in person. Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software. Setup & Installation: Onboard new users, configure workstations, and install required applications. Maintenance: Monitor IT equipment and help with routine hardware and software upkeep. Training: Provide basic user guidance, tips, and best practices for hardware and software use. Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory. Requirements: A working understanding of Active Directory and networking. Hands-on experience with Windows 11, Microsoft Office, and general desktop applications. Experience with mobile devices is a plus. The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

One of Insight Global's chemical manufacturing clients is looking for a IT Support Specialist to join their team in Newark, DE! This position is onsite full time. This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the mutli office campus. Additionally, it involves collaborating with Regional and Global IT teams to guarantee efficient IT service delivery. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - Experience in L1/L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc. - Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc. - Proficient in endpoint management tools including SCCM and Microsoft Intune - Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.