Remote support technician jobs in Erie, PA

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Details: Job Title: Digital Program Support Analyst Location: Erie, PA Duration: 1 year Essential Functions/Responsibilities: The Customer Response Systems Program Support will be an integral part of the customer issue management team. This individual will be responsible for supporting SalesForce Service Cloud operations & customer issue tracking processes. Key deliverables include ensuring the business processes are supported with the tools as well as leveraging technology to enable simplification of the process. Duties also include gathering program requirements and managing design and configuration of tool improvements. Scope encompasses defining specific process improvements in areas such as communications and dispatching. Individual will also lead managing SalesForce licenses, user training and ongoing support such as help desk. In this role you will interact within business processes focused on customer issue management, be involved in long-term planning, manage current complex issues within functional area of expertise, and contribute to the overall team strategy. Qualifications Qualifications/Requirements: • Bachelor's degree from an accredited four year university or college • Additional leadership and project management experience, leading complex cross-functional efforts • Strong IT aptitude Desired Characteristics: • Bachelors of Science degree preferred • SalesForce Advanced Admin & Developer certified • Operations and/or service experience a plus • Ability to lead in a matrix environment • Demonstrated success in working with cross-functional teams • Strong planning & presentation and written communication skills • Demonstrated ability to excel in all customer service areas • Strong oral and written communication skills • Strong interpersonal, collaboration and leadership skills • Working knowledge of logical and physical data modeling • Understanding of key interfaces between business processes and functions • Ability to simplify and clarify procedure requirements Additional Information To know more about this position, please contact: Ujjwal Mane ************ ****************************

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR be CvGbtZhZ

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-JM1

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. * Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; * Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. * Support the Mac operating system and various Apple tools and applications; * Provide operating system updates for Macintosh desktops/laptops; * Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; * Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. * Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; * Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; * Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; * Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; * Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; * Assist with creation of a knowledge base of problem remediation; * Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and * Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: * None Minimum Knowledge, Skills and Abilities required: * Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. * Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. * Must possess exceptional written and verbal communication skills (in English). * Ability to quickly learn and acquire expertise in client's custom applications. * Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. * Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. * Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. * The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-JM1 * Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. * Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. * Must possess exceptional written and verbal communication skills (in English). * Ability to quickly learn and acquire expertise in client's custom applications. * Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. * Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. * Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance.

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area of responsibility is resolving client technology-related problems in areas supported. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration; Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system; Add virtual desktop client to Office 2007 / Office 2010; Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required; Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus; Assist with creation and distribution of "clean-up kits" (including instructions and other user documentation) for Windows and Macintosh remote laptops; Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required; Assist with creation of a knowledge base of problem remediation; Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis. Supervisory Responsibilities: None Minimum Knowledge, Skills and Abilities required: Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Must possess exceptional written and verbal communication skills (in English). Ability to quickly learn and acquire expertise in client's custom applications. Self-starter, strong organizational skills and ability to prioritize workload -- someone who is energized by helping people and making things happen. Knowledge of CA USD preferred -- experience with similar ticket-tracking/request system workflow tool considered. Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. Team player who is invested in and strives to maximize team/department performance. Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. #LI-JM1

The duties of the IT Support Technician L1 include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems. Essential Duties and Responsibilities Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Repairing or replacing damaged hardware. Installing and upgrading software to ensure security at the user level. Performing tests and evaluations of new software and hardware. Providing support to users and being the first point of contact for issues. Establishing good relationships with all departments and colleagues. Managing technical documentation. Key Roles First level of support for hardware and software issues. Complete network terminations and maintain IDF cabinets. Assist others on IT team with project completion. Work with vendors to troubleshoot hardware/software issues. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience Requirements High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience. Required Knowledge and Skills: Problem Solving Presenting Technical Information Process Improvement Software Maintenance Software testing Basic Networking Skills Cable Termination Vendor relationships Physical Demands The IT Support Technician L1 will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The IT Support Technician L1 will have to do some lifting of computer equipment, supplies and materials from time to time.

IT Support Specialist Job Type: Full-Time Schedule: 8-hour shifts (M-F) | After-hours or weekend maintenance as needed Join the team behind one of the most innovative railing companies in the industry. We're a fast-growing, forward-thinking company known for delivering cutting-edge railing solutions as long with screens and detention products as well - and we're just getting started. As we scale, we're looking for an IT Support Specialist who's excited to grow with us, support a variety of systems, and help keep our company running as well as protect and bring innovation. ________________________________________ What You'll Be Doing: Troubleshoot and maintain PC. Support and manage Windows operating systems, both desktops and servers. Maintain a stable and secure network - routers, switches, firewalls, terminal servers, and all the cables in between. Keep printers, plotters, and other peripherals running. Administer and support: VMware, Hyper-V, NinjaRMM, Infor Visual ERP, SQL Server, and Microsoft 365 (O365). Support network security, firewalls, and mobile device management. Help build and maintain reports (SSRS) and use your basic programming skills (e.g. VBA) to streamline IT tasks. Assemble and deploy new PCs and assist in onboarding new employees. Occasionally hop on a scissor lift to run cabling or troubleshoot infrastructure issues. Collaborate with team members and support users across departments - great communication is key. ________________________________________ About Us: We're not your average manufacturing company. Our team designs and delivers modern railing systems across multiple markets and applications, blending functionality, safety, and aesthetics. We also create Screens, Detention, and Pre-Fabricated balcony products as well. Innovation is baked into everything we do - from product design to our tech stack. This is your chance to be part of a company that's evolving fast, values your input, and invests in both people and technology. ________________________________________ What You Bring to the Table: 3-5 years of experience in IT support, networking, and server administration. Strong working knowledge of Microsoft 365 tools and environments. Comfort with basic programming/scripting (e.g. VBA, PowerShell). Bonus points if you've worked with Infor Visual ERP. Ability to prioritize, communicate clearly, and follow through. Comfortable working independently - but also a great team player. Willingness to travel locally to our Kane, PA location weekly. Not afraid of heights: you're good with occasional work on lifts. ________________________________________ Education: Associate's degree in IT or related field preferred, but relevant experience is just as valuable. ________________________________________ Perks & Benefits: 401(k) + Matching Dental, Health, Vision, and Mental Health support FSA options Employee discounts Generous paid time off Life insurance Opportunities to grow, learn, and innovate ________________________________________ Next Steps: If you're looking for a role where no two days are the same, where your work directly supports a growing, product-diverse, and future-focused company, and where your ideas can help shape the next chapter - we'd love to meet you. Job Type: Full-time Pay: $60,000.00 - $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Experience: * IT: 3 years (Required) License/Certification: * Driver's License (Required) Ability to Commute: * Erie, PA 16506 (Required) Work Location: In person

The IT Technician - Tier 2 provides advanced technical support for staff in a healthcare environment. This role is responsible for troubleshooting escalated issues related to desktops, laptops, mobile devices, communications, printers, clinical workstations, and specialized medical applications. The technician supports EHR/EMR systems, ensures HIPAA-compliant handling of PHI, and collaborates with Tier 1, Tier 3, and clinical informatics teams to maintain reliable, secure technology operations. Duties include resolving software and hardware issues, managing user accounts, assisting with device imaging and deployment, monitoring system alerts, and documenting work in the ITSM system. The role requires strong customer service, effective communication with clinical staff, and the ability to work in fast-paced, patient-care-driven environments. Reports to IT Administrator/Chief Operations Officer. RESPONSIBILITIES Provide Tier 2 support for clinical and administrative staff, resolving escalated hardware, software, and network issues. Support and troubleshoot EHR/EMR systems (Dentrix Enterprise and AthenaOne) and clinical applications. Install, configure, and maintain Windows workstations, laptops, thin clients, mobile devices, and peripherals. Maintain and troubleshoot clinical devices such as document scanners, barcode scanners, label printers, imaging devices etc. Escalate complex issues to Tier 3, Systems, Network, or Clinical Informatics teams as appropriate. Manage user accounts, permissions, and access in Active Directory, O365, and other healthcare systems. Perform workstation imaging, deployment, patching, and hardware refresh activities. Assist with on-site support for clinics, specialist offices, and remote locations. Document all work in the ITSM system. Ensure compliance with HIPAA, security policies, and healthcare IT standards. Project Support: Assist in planning and evaluating new systems or upgrades. Inventory and Asset Management: Manage the inventory of IT assets, tracking equipment assignments, status, and processing surplus equipment according to established procedures. Documentation and Training: Maintain detailed documentation of all technical issues and resolutions in a help desk ticketing system, and contribute to internal knowledge bases. The role may also involve mentoring Tier 1 technicians and providing end-user training on systems and best practices. Collaboration: Work effectively with clinical staff, vendors, and other IT teams to implement new technologies, troubleshoot issues, and ensure seamless integration of systems Required Qualifications & Experience 2-4 years of IT support experience, preferably an Associate's degree in computer science, information technology and in a healthcare environment. Strong knowledge of Windows operating systems, endpoint management, and common troubleshooting tools. Experience supporting EHR/EMR systems (Epic, Cerner, Meditech, or similar) strongly preferred. Familiarity with HIPAA, PHI handling practices, and healthcare security requirements. Hands-on experience with workstation imaging, SCCM/Intune, and patching processes. Proficiency with Active Directory, Azure AD, O365 administration, and MFA technologies. Working knowledge of basic networking (DNS, DHCP, VPN, VLANs, TCP/IP, Wi-Fi). Experience supporting clinical devices (WOWs, badge readers, barcode scanners, printers, document scanners etc.). Strong communication, documentation, and customer service skills in a clinical setting. Ability to work independently, prioritize tasks, and operate effectively in fast-paced patient-care environments. Relevant certifications preferred (e.g., CompTIA A+, Network+, Security+). The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Job Details Headquarters Erie PA - Erie, PA InternshipDescription We are looking for highly motivated college students who are eager to learn! All majors are welcome to apply. Interviews and Internships will be held in-person. Looking for proficiency in Excel, Word, and data entry. We require good communication skills, the ability to work in a fast-paced environment, and a willingness to learn! We have flexible hours starting 8am to 6pm Monday-Friday. Internships will be on site at our Headquarters in Erie's historic Union Station. The program will run from May to August, 2026. Any questions can be directed to ******************** Applications will be reviewed in January. Internship Summary: The IT Infrastructure Intern position will be an integral part of the IT Infrastructure and Systems team. Typically, there will be up to 6 facilities that will need constant monitoring and maintenance at designated intervals. Most of this work can be done on-site but will require some driving distance travel. Responsibilities: Document existing and future IT architecture and ensure scalability Implement Business Continuity for critical business operations Deploy and maintain physical endpoints (PCs, mobile devices, printers, APs, VOIP phones, etc.) Coordinate with headquarters on enterprise solutions and services Provide support for firewalls, switching and VLAN setups Coordinate across multiple departments to sustain client success Create scheduled maintenance and site recover plans Support headquarters with various user support and monitoring Qualifications Required Skills/Abilities: Hardware installations and software configurations Installation and maintenance of large wireless networks Competent in camera security and Access Controls Routine maintenance of various network environments The ability to self-manage and learn new technologies Troubleshooting skills over a wide range of IT Infrastructure Physical Requirements: Must be able to operate safely with lifts and ladders Use various hand tools to support hardware installations Carry equipment up to 50lbs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit

We are currently seeking an Architectural Technician in our Jamestown, NY office. Requirements Seeking someone that has 2 to 5 years of experience working for an Architectural/Engineering Consultant. Must be proficient in AutoCAD and Revit. Bachelor's degree in Architecture preferred. Should have good planning and organization skills. Should have the ability to work as a part of a team. Must be self-motivated. Have the ability to communicate proficiently written and verbally. Some travel will be required. Salary Range: $45,000 - $62,000 per year The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Benefits Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Sr. Technical Support Engineer I to provide high touch support to our biggest and best customers. This role serves as an Account Manager for dedicated customers and will lead weekly customer status meetings with key customer stakeholders. Beyond case management, this role ensures that our customers receive world class support.How will you contribute? Provide Business-Critical Support to specific accounts for premium offerings. Interact with all levels of leadership across Smarsh and clients as needed. Advocate for product, policy and process improvements that improve the customer experience. Provide frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree of initiative is required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases. May recommend code-level or configuration changes. Ensure team adherence to SLAs for support coverage for initial response and timely resolution for customer cases via phone, web and community. Assigned to specialized teams or projects to leverage knowledge and equip others. Regularly participate in bridge calls for system outages or critical production issues. Develop expertise for broad set of assigned products to maximize first contact resolution. Apply product and industry expertise to actively diagnose, troubleshoot and resolve most complex/advanced customer issues. Escalate cases as required based on customer business impact. Influence support organization to deliver quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty. Effectively manage cases to ensure timely customer status updates and ultimate resolution.• Lead customer escalations or 3rd party support coordination to resolve issues for critical accounts. Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue. May be assigned as designated Support Engineer to specific accounts for premium offerings. TSE Team Lead provides daily guidance and technical leadership to assigned team, including Technical Account Management expertise and assistance, as well as Escalation Management ownership. Regularly engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Publisher. Knowledge Domain Expert (KDE) responsibilities for online content and product or process feedback across company. May include KCS Coach role. Promote adoption and success of customers and partners using self-service offerings, including knowledge base, community, and training resources. Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution. Develop and deploy innovative approaches to resolve issues and scale the use of new support practices. Actively participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team. Train and mentor peers to facilitate sharing of expert-level knowledge. What will you bring? Passion for helping customers succeed. Excellent verbal, written and interpersonal communication skills. Expert level diagnosis and problem-solving abilities. Time management and critical thinking skills. Self-directed and self-motivated with a demonstrable work ethic and ability to perform under pressure. Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms. College degree in technology-related field is preferred, but equivalent industry/career experience is also considered. 7+ years in a support delivery role or 8+ years industry/career equivalent experience. Requires advanced level IT, networking, database or SaaS/Cloud application support experience. Advanced level expertise as Subject Matter Expert for assigned focused technologies or products as point of escalation for frontline/backline teams. On-premise support experience preferred. Project and program management experience preferred. Industry certifications in Linux, RDBMS, AWS are preferred. May require US Citizenship for access to and handling of client data. $90,000 - $115,000 a year The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Advocate for and provide training and direction to the individuals in resolving personal problems related to living within the community, including but not limited to: Family matters as needed Obtaining/refilling prescriptions Grocery shopping Independence in decision-making Demonstrates knowledge of each individual's diverse needs by: Reading each updated version of the Individual Support Plan Participating as a team member for the individual at their Individual Support Plan meetings Implementing goals as outlined in the Individual Support Plan Documenting goal progress (or lack of) on monthly progress reports, and ensuring that monthly progress reports are turned in on time each month Transports and/or provides transportation for each individual while on program to work, social events, medical appointments, etc. as indicated by the individual. Accompanies and provides direction to individuals at meetings, appointments, shopping, work, etc. Maintains a healthy and habitable home for individuals in their care. Prepares healthy meals as chosen and agreed upon by the individuals residing in the home. Ensures a sanitary environment through general cleaning (vacuuming, dusting, mopping, doing dishes) Assist in maintaining the hygiene of each individual per their needs. Communicate home and individual needs and issues with the Program Specialist. Communicate and work as a team with other Residential Support Professionals working in the home. Assists individual in arranging for additional care and services they may need. Household chores as necessary (lawn care, snow shoveling, etc.) Participate in a minimum of 24 hours per year of training designed to develop basic knowledge, skills, abilities and attitudes as necessary to assist program individuals to live as independently as possible. Assist individuals in developing social skills such as taking part in conversations, participating in home and out of home activities and practicing good manners in dealing with people. Assist with or conduct recreational and social activities. Assist in maintaining the residential unit in good condition and in accordance with applicable fire and safety rules and regulations. Attend staff meetings and conferences as assigned. Follow, maintain, and implement applicable regulations. Respond to individual behaviors using non-violent crisis intervention. All other duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Residential Support Professional must maintain regular work attendance, and report to work as scheduled and on time. Each Residential Support Professional is required to come to one staff meeting each month. EDUCATION AND/OR EXPERIENCE: Must be 18 years of age and hold a valid driver's license and have a good driving record. A high school diploma or equivalent education is required. Each Residential Support Professional is required to maintain a minimum of training hours as determined by the agency. REASONING ABILITY: Employee should have the ability to apply creative problem solving skills and deal with problems positively in a constantly changing environment. Employee should also be able to communicate with a wide variety of individuals and adapt to communication needs as necessary. Employee should apply understanding and problem solving skills to carry out detailed written or oral instructions. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand and sit for long periods of time and walk on a very frequent basis. Employee will be required to provide direct service to individuals, so the employee should be able to move and lift with minimal limitations to accommodate a variety of individuals' interests and physical demands. JOB-RELATED EXPECTATIONS: Knowledge of principles and practices of Everyday Lives and Positive Approaches Upholds the values of The Arc Ability to communicate (verbally and written) professionally with individuals at all levels of the organization and external contacts Problem-solver Self-motivated Dependable Manage time efficiently Solid decision-making skills Regular attendance required Ability to maintain the integrity of highly confidential information Ability to work in a team setting

Under the direction of the IT Manager, the entry level IT Technician will install, maintain, and troubleshoot hardware, software, and network systems for Grand Valley Manufacturing to ensure smooth technology operations. This is a fully on-site position based out of our Titusville, PA office. Responsibilities: Set up and configure new computers on a Windows Domain, to include but not limited to installing and configuring Windows, company software, and joining computers to Windows Domain and network. Install, configure, maintain, support, and troubleshoot peripheral devices such as printers, scanner, mobile/smart phones related to desktop infrastructure. Troubleshoot and resolve Windows PC issues (ex: issues related to authentication, printing, Microsoft Office 365, network connectivity, etc.) Collaborate with the IT Manager to deploy updates, patches, and security fixes. Ensure timely resolution of support tickets and follow up with users on issue status. Maintain documentation of systems, installations, and support processes. Set up new user cell phones for company security compliance and required software (Apple and Android). Troubleshoot and resolve cell phone related issues. Proficient with networking, such as LAN's and WAN's, site-to-site VPNs, remote access VPN's, DHCP, DNS, and VLAN's. Familiar and comfortable working with security frameworks (NIST, HIPPA, PCI, DSS, and/or IT SOX) Familiar and comfortable working with Windows Active Directory. Familiar and comfortable working with Windows print server. Must be able to travel between all plant locations. Duties may be changed, or additional duties assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications and Education Requirements Associate's degree or technical diploma in Computer Science, Information Technology, or in a related field. 2-5 years' experience working in IT support role, preferably in a manufacturing setting. Able to travel between facilities. Preferred Skills Understanding of IT infrastructure and operations best practices. Strong communication, including writing, speaking, and active listening. Strong attention to detail and documentation habits. Problem-solving mindset and patience in fast-paced support settings. Able to follow procedures and escalate appropriately. Physical Demands and Working Environment The physical demands and working environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required sit for extended periods of time; stand and walk in a manufacturing setting; lift up to 25 pounds; use hands for fine motor tasks; perform light physical activity moving around a manufacturing facility. The employee will enter manufacturing areas where they are exposed to moving mechanical parts, fumes, and/or airborne particles. The noise in these work environments is moderate to loud. Equal Opportunity Employer, including Disability and Protected Veteran Status If you need special assistance or an accommodation in applying for employment at Grand Valley Manufacturing Co., please contact our Human Resources department at ************** Fully On-Site; Monday - Friday 8am - 5pm

MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success. Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level) Program Overview Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain: Hands-on experience in enterprise technology and digital solutions. Mentorship and guidance from experienced industry leaders. A professional network across functions and facilities. Career-ready technical and professional skills. When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered. What You'll Do As an Information Technology Intern, you will: Assist with system administration, troubleshooting, and IT support. Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems. Participate in software/application testing and documentation. Contribute to data management, reporting, and process automation initiatives. Complete a capstone intern project and present results to leadership. Qualifications We're seeking motivated students who are ready to learn, grow, and contribute: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field. Minimum 3.0 cumulative GPA (on a 4.0 scale). Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred. Strong analytical, problem-solving, and communication skills. Collaborative mindset with a willingness to take initiative. Ability to work on-site at one of our locations for the duration of the program. Compensation & Benefits Competitive hourly pay. Skill development through hands-on learning. Structured mentorship and feedback. Networking opportunities with peers and professionals. Experience presenting to leadership at program completion.

Akkodis is seeking an IT Service Desk Analyst/ Deskside Support Technician for a 12-month contract with a client in Erie, PA 16530 (Onsite). Title: IT Service Desk Analyst/ Deskside Support Technician Contract: 12 months, with possible extension Pay Rate: $16-18/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.) Job Description: Responsibilities include: Prioritize work from a ticketing system (ServiceNow) Deploy scheduled and manual software updates for end users Assist with imaging and preparation of devices for users Assist with planning efforts of assigned projects Deployment and collection of equipment for end users Onsite and remote support and troubleshooting for end users Special projects as assigned (PC refresh, conference room support, etc.) Qualifications Associate's or Bachelor's degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered One year experience providing end user support preferred Excellent customer service and communication skills Experience with laptops/PC/Chromebook from a set up and deployment standpoint Previous experience working with a formal ticketing system preferred Experience deploying software and imaging computers preferred Process oriented and goal driven Must have the ability to work onsite in Erie, PA If you are interested in this IT Service Desk Analyst job in Erie, PA 16530 (Onsite), please get in touch with Udbhav Mathur at ******************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Job Description The IT Technician - Tier 2 provides advanced technical support for staff in a healthcare environment. This role is responsible for troubleshooting escalated issues related to desktops, laptops, mobile devices, communications, printers, clinical workstations, and specialized medical applications. The technician supports EHR/EMR systems, ensures HIPAA-compliant handling of PHI, and collaborates with Tier 1, Tier 3, and clinical informatics teams to maintain reliable, secure technology operations. Duties include resolving software and hardware issues, managing user accounts, assisting with device imaging and deployment, monitoring system alerts, and documenting work in the ITSM system. The role requires strong customer service, effective communication with clinical staff, and the ability to work in fast-paced, patient-care-driven environments. Reports to IT Administrator/Chief Operations Officer. RESPONSIBILITIES Provide Tier 2 support for clinical and administrative staff, resolving escalated hardware, software, and network issues. Support and troubleshoot EHR/EMR systems (Dentrix Enterprise and AthenaOne) and clinical applications. Install, configure, and maintain Windows workstations, laptops, thin clients, mobile devices, and peripherals. Maintain and troubleshoot clinical devices such as document scanners, barcode scanners, label printers, imaging devices etc. Escalate complex issues to Tier 3, Systems, Network, or Clinical Informatics teams as appropriate. Manage user accounts, permissions, and access in Active Directory, O365, and other healthcare systems. Perform workstation imaging, deployment, patching, and hardware refresh activities. Assist with on-site support for clinics, specialist offices, and remote locations. Document all work in the ITSM system. Ensure compliance with HIPAA, security policies, and healthcare IT standards. Project Support: Assist in planning and evaluating new systems or upgrades. Inventory and Asset Management: Manage the inventory of IT assets, tracking equipment assignments, status, and processing surplus equipment according to established procedures. Documentation and Training: Maintain detailed documentation of all technical issues and resolutions in a help desk ticketing system, and contribute to internal knowledge bases. The role may also involve mentoring Tier 1 technicians and providing end-user training on systems and best practices. Collaboration: Work effectively with clinical staff, vendors, and other IT teams to implement new technologies, troubleshoot issues, and ensure seamless integration of systems Required Qualifications & Experience 2-4 years of IT support experience, preferably an Associate's degree in computer science, information technology and in a healthcare environment. Strong knowledge of Windows operating systems, endpoint management, and common troubleshooting tools. Experience supporting EHR/EMR systems (Epic, Cerner, Meditech, or similar) strongly preferred. Familiarity with HIPAA, PHI handling practices, and healthcare security requirements. Hands-on experience with workstation imaging, SCCM/Intune, and patching processes. Proficiency with Active Directory, Azure AD, O365 administration, and MFA technologies. Working knowledge of basic networking (DNS, DHCP, VPN, VLANs, TCP/IP, Wi-Fi). Experience supporting clinical devices (WOWs, badge readers, barcode scanners, printers, document scanners etc.). Strong communication, documentation, and customer service skills in a clinical setting. Ability to work independently, prioritize tasks, and operate effectively in fast-paced patient-care environments. Relevant certifications preferred (e.g., CompTIA A+, Network+, Security+). The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.