HVAC Installation Specialist
Remote Support Technician Job 34 miles from Frederick
HVAC Install Technician - CHOOSE YOUR SHIFT- Up to $40 / hour base ($60 / hour with incentive pay) No On-Call or Mandatory Weekends + $5,000 Sign On Bonus!
At Horizon Services we pride ourselves in creating an excellent working environment by hiring the best technicians, training them better than anyone, and creating an environment where our technicians are our number one priority.
Reasons you will love working here:
Flexible schedules that fit YOUR life with NO ON CALL and NO MANDATORY WEEKENDS! Overtime available on a volunteer basis. YEAR AROUND WORK.
Examples of Schedule (alternating 5/4 - with three day weekends, )
Along with our industry leading pay and incentive programs, we also provide flexible schedules to match YOUR lifestyle and NO ON CALL or Mandatory Weekends. Overtime available on a volunteer basis. YEAR AROUND WORK. The following are just a few examples of schedules we are looking to hire for (Alternating 5/4 - with three-day weekends, Mon-Fri 8-6, Tue-Sat 8-6, Sun - Thr 8-6, We also offer four ten hour shifts with three days off. These are just examples - we will customize your shift with YOU!).
Paid Time Off Minimum two-weeks after ninety days (
We MATCH your current PTO balance if greater than two weeks
).
Full uniforms along with winter coat, spring jackets, t-shirts, sweatshirts and hats.
Our warehouse DELIVERS everything needed to complete your install to the job! No need to pick up equipment from the warehouse or supplier or dispose of trash. That's all taken care of by our warehouse team. Go directly to the job in the morning!
Cooler of Gatorade and protein bars delivered to your job by the warehouse team.
On-site support and training from our field supervisor team.
Company Supplied Tools
Bonus incentives
Fully stocked warehouse with parts runners operating 7 days a week
New clean fully stocked truck!
Training & Development Programs - (sheet metal class, boiler training, electrical training, zoning training, oil training).
Career Advancement Opportunities - We pride ourselves in promoting from within the organization and we are committed to helping you grow into leadership position if that is a path you are interested in.
Full Benefits Package with a 401k
Company issued phone and iPad = no paperwork!
Shop is also stocked with water, Gatorade, coffee, and snacks
Flexible schedules that fit YOUR life with NO ON CALL We will design a shift that fits YOUR SCHEDULE.
Apply TODAY and schedule time to hear more about what we can do for YOU from one of our team members.
APPLY NOW!
Equal Opportunity Employer We are dedicated to providing all employees with a pleasant, fair, non-discriminatory, and harassment-free working environment. We promise to hire the best-qualified candidate regardless of gender, religion, race, or age. Transparency in Coverage: **************************************
Sr. Technical Support Engineer, United States Government, Cortex XSOAR
Remote Support Technician Job 32 miles from Frederick
To comply with U.S. federal government requirements, U.S. citizenship is required for this position.
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Your Career
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSOAR support team, you will serve our customer base providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Your Impact
Respond to user-reported issues in adherence to established Service Level Agreements
Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
Provide timely feedback into the development process on customer-reported product problems
Document actions to effectively communicate information internally and to customers
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Qualifications
Your Experience
BS/MS engineering, equivalent technical degree or equivalent military experience, or relevant experience required
Minimum 5+ years of relevant experience in network or security products
Able to troubleshoot and be a problem solver with analytical proficiency in Linux
Hands on scripting skills - Javascript OR Python OR Powershell
Intermediate knowledge of REST API or similar
Must have knowledge on Security Technologies - Firewalls, Endpoint prevention, SIEM, Vulnerability management tools
Excellent customer service skills
Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurity
SOAR platform experience a plus - writing new and expanding new playbooks using automation and scripting tools
Nice to have
Excitement for working with automation tools
SOC experience
Additional Information
The Team
XSOAR is a Security Orchestration, Automation and Response family of products that were formerly developed by Demisto (acquired in 2019). XSOAR is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. During 2020 we added a new module to the platform - Threat Intelligence Management, as we continue to lead the market of SOAR with innovation. Our teams focus on innovating the most advanced SOAR platform, on adding more integrations to 3rd party products, covering more use cases and more automations as well as expanding the threat intelligence capabilities of XSOAR . If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations. The role offers a fast-paced and interesting mix of technical challenges in an extremely fast-growing environment. You will receive the training necessary to become an expert within the technical support team!
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Associate OneSource Service Support Specialist
Remote Support Technician Job 26 miles from Frederick
Immediate need for a talented Associate OneSource Service Support Specialist. This is a 04+ months contract opportunity with long-term potential and is located in Rockville, MD (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-52499
Pay Range: $30 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
This role will work closely with other teams to seamlessly deliver lab support services.
Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables.
Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
Regularly engage with the customer and staff to ensure quality and compliance within the laboratory.
Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
Provide updates and timely communication to lab users on service work requests.
Provide area walkthrough for new members of customer staff and visitors.
Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
May be required to cross-train and provide back-up to other lab support areas in their lab.
Complete relevant paperwork according to principles of Good Documentation Practice.
Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
Demonstrates appropriate use of office equipment/software after training.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Interaction level with Management/Team Members: Daily
Key Requirements and Technology Experience:
Skills-Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.)
Lab inventory
High School Diploma or equivalent and 1-2 years' experience in a customer facing role.
2+ years' experience in a customer facing role within a scientific environment.
Professional Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain).
Basic understanding of GLP/GxP and/or experience working in a compliance driven environment.
Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles.
Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
Basic knowledge of Occupational Health and Safety.
Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel.
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to
observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Self-motivated and ability to work under pressure to balance conflicting deadlines
Good interpersonal, written, and verbal communication skills
Ability to follow oral and written directions.
Technical problem-solving skills and attention to details.
Excellent customer service skills complemented by an ability to listen to and interpret client requests.
Initiative driven with proactive skill set to improve processes.
Ability to read and interpret chemical labeling and hazardous signage.
Good Documentation Practice.
Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Telemedicine Support/Technical Positions - Ft. Detrick, MD
Remote Support Technician Job In Frederick, MD
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
None
Job Family:
Cloud
Job Qualifications:
Skills:
Complex Systems, Software Program, Software Solutions
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
No
Job Description:
The work we do at GDIT enhances the military's ability to keep the warfighter healthy and safe. GDIT is preparing for a contract award opportunity where you will be able to support telehealth, telemedicine, robotics, and IT projects.
Own the opportunity to advance your career by gaining exposure to cutting-edge technology for the advancement of military medicine. Please submit your resume showing your interest in one or more of these positions. Also, please note that this job requisition is for recruiting purposes only and you will be aligned with a job requisition that more closely matches your skill set in the near future.
We will hire for the following roles:
Biostatisticians
Cloud Architects
Computer Support Specialists
Data Collection Specialists
Engineers (Artificial Intelligence/Machine Learning, Biomedical, Network, Robotics, Software)
Human Factors Specialists
Medical Modeling and Simulation Specialists
Medical Scenario/Training Specialists
Medical Technical Writer (FT/PT)
Program Managers
Project Managers
Regulatory Compliance Specialists
Research Assistants
Telecommunication Technicians
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $159,146 - $215,316. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA MD Fort Detrick
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Cloud Support Technician
Remote Support Technician Job 38 miles from Frederick
Cloud Support TechnicianJoin our team at Zachary Piper Solutions in Elkridge, MD, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:·Monitor deployment flow and promptly escalate issues to deploying teams.
·Collaborate with feature teams to resolve volume drivers.
·Execute documented deployment scripts and procedures.
·Coordinate restoration actions with internal and external teams.
·Support outage recovery efforts within defined SLAs.
·Log all actions in designated systems for audits and root cause analysis.
·Drive recovery efforts with feature teams.
·Troubleshoot and resolve customer or service outages.
·Update operational procedures and training documentation as necessary.
·Manage secure work area operations, including hardware deployments and physical escort duties.
·Assist with equipment troubleshooting and user account requests.
Required Skills:·Active TS/SCI with Fullscope Polygraph clearance.
·Bachelor's Degree in IT or equivalent practical experience.
·1+ year of experience in Information TechnologyCompensation:·Up to $125,000 depending on experience·Medical, Dental, Vision, 401k, paid time off, and holidays
Information Technology Summer Internship VA
Remote Support Technician Job 34 miles from Frederick
MultiPlan's Information Technology Summer Internship Program
MultiPlan's Information Technology Summer Internship program offers a unique opportunity for college students eager to kickstart their careers in technology. This program is meticulously designed to cultivate and enhance skills in Information Technology, while also providing insight into the various departments within MultiPlan that these skills support. Internships are available across a diverse range of fields within Technology services, ensuring a comprehensive and enriching experience.
During your internship with MultiPlan you will have the choice of assisting in the following Technology services:
Project Management/Business Analysis (Agile/Scrum)
Data Science/Machine Learning
Information Security/Risk Management
Service Management/DevOps
Monitoring/Middleware
Data Communication/Performance Monitoring
Database Administration (Oracle and SQL Server)
Business Operations
Automation & Virtualization/Enterprise Observability
Windows Engineering/Cloud Platform Engineering
Application Development-various technologies available
IT Support Specialist
Remote Support Technician Job 26 miles from Frederick
The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service.
RESPONSIBILITIES
Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency.
Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss.
Evaluate and implement new hardware and software to meet operational needs and improve system performance.
Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies.
Collaborate with internal teams and external vendors on cross-functional IT initiatives.
Provide technical support to staff members, troubleshooting and resolving issues as they arise.
Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes.
Perform other related duties as assigned.
EDUCATION & SKILLS REQUIRED
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security.
Excellent problem-solving and analytical skills with attention to detail.
Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
Self-motivated and capable of working independently as well as part of a team.
Excellent written and verbal communication skills in English.
Ability to learn and adapt quickly to evolving technologies and organizational needs.
Experience with technical writing and documentation, with proficiency in IT tools and systems.
WHAT WE'LL DO FOR YOU
We provide our employees:
Free Health Insurance
Industry best paid vacation and holidays
Tire and auto repair discounts
Gym Membership Reimbursement
Affordable dental and vision insurance
Life & short-term disability insurance
401K
Predictable Schedules
Energy filled, busy shops
A clean, professional work environment with a team that wants to see you succeed
A company culture designed to support your career growth
WHO WE ARE
Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees.
Virginia Tire & Auto promotes a smoke-free, drug-free environment.
Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IT & Security Support US Team Lead (Hands-On) (Reston, VA Office, Hybrid 3 days/week)
Remote Support Technician Job 32 miles from Frederick
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
Location: Reston VA (Reston, VA Office, Hybrid 3 days/week)
Reports to: Global IT & Security Support Manager
This is a hands-on team leader role with strategic and direct influence on company employees and systems performance. This role oversees IT and Security support for both Commercial and Federal environments.
The Opportunity:
Service excellence & operational efficiency:
* Deliver top-level support: Provide top-tier technical support to internal employees and systems globally, maintaining and improving a professional and customer-centric approach.
* Ensure employees' smooth onboarding: Review and streamline as much of the employee onboarding process as possible to eliminate all frictions and ensure a smooth process from start to finish.
* Adhere to standards: Strictly follow established IT & Security processes, procedures and meeting key performance indicators (KPIs) to ensure operational efficiency.
* Enhance knowledge resources: Create and continuously improve technical documentation, training materials, and knowledge base articles to streamline the support process and empower both the team and end-users.
Collaboration & communication:
* Cross-functional partnership: Collaborate effectively with other teams and departments to understand, research, and resolve complex problems that require a multi-faceted approach.
* Process orientation: Develop and implement processes and procedures to enhance global team alignment, collaboration, and communication.
* Champion teamwork: Foster a strong sense of teamwork and collaboration within the IT & Security support team and across the organization.
* Transparent communication: Facilitate clear and proactive communication within the team and with stakeholders, ensuring everyone remains informed about ongoing issues, resolutions, and project updates.
Team leadership & development:
* Optimize team performance: Prioritize tasks strategically matching responsibilities to team members' skills and expertise. Track tasks and projects progress to ensure delivery and commited timelines. Oversee daily operations to ensure the team consistently meets or exceeds service level agreements (SLAs) and resolves issues efficiently.
* Cultivate a high-performing team: Provide guidance, mentorship, and development opportunities to IT & Security Support US team. This includes conducting performance reviews, identifying individual training needs, and fostering a positive and collaborative work environment.
* Team development: Enhance the team's technical expertise to manage all IT & Security support issues by providing comprehensive training and development opportunities, including in-depth troubleshooting.
What we expect:
* Proven leadership: 2-3+ years of demonstrated experience leading and mentoring a technical support team.
* Essential system expertise: 5+ years of hands-on experience supporting enterprise-level systems, including Okta, Google Workspace, and Microsoft Office Suite.
* Federal: Experience working with Federal regulated environment and processes.
* Technical proficiency: 5+ years of experience effectively troubleshooting a wide range of IT & Securty issues, encompassing hardware, software, permissions, and network connectivity.
* U.S. Citizenship: Due to the nature of this role, U.S. citizenship is a strict requirement.
Preferred skills:
* Deep understanding of operating systems: mac OS, Windows, Linux
* Network fundamentals: TCP/IP, DNS, DHCP, routing, switching, firewalls
* Experienced with Enterprise SaaS systems: Experience with common productivity software (Microsoft Office, Google Workspace), EDR, and other applications used by the organization.
* Cloud computing: Familiarity with cloud platforms (AWS, Azure, Google Cloud) and SaaS applications
* Security best practices: Knowledge of security protocols, data protection, and threat mitigation
* Remote support tools: Proficiency in using remote access tools for troubleshooting and support
* Excellent and proven serviceability skills
* Excellent verbal and written communication and interpersonal skills
* Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
* Ability to be patient with non-technical users and simplify processes and procedures
* Excellent documentation capabilities
* Very high motivation and willingness to continuously learn
* High level of independence and time management skills
* Team player state of mind, caring about the impact of infrastructure on its users
We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the confidence gap. We don't expect you to meet each of the listed requirements perfectly to be considered for any of our roles.
Salary range guidance for this position is: $115,000-$135,000 ( Bonus and Pre-IPO Equity)
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Please click here to review our privacy practices.
IT Vulnerability Technician
Remote Support Technician Job 30 miles from Frederick
Business Justification: IT Vulnerability Technician position is essential to proactively manage and mitigate OS and Software Vulnerabilities ensuring the integrity of our Laptops and Phones. This role will help identify and address vulnerabilities before they can be exploited, support compliance with regulatory standards, and enhance our overall security posture.
Job Summary:
The IT Vulnerability Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure. This role involves conducting regular vulnerability assessments, coordinating with both on site and remote user workstation to address any identified vulnerabilities and implement security measures to mitigate found vulnerabilities.
Key Responsibilities:
* Regular monitor vulnerability scans performed on systems and applications.
* Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
* Identify and document security vulnerabilities and recommend appropriate remediation strategies.
* Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
* Develop and maintain vulnerability management procedures and documentation.
* Conduct security assessments and audits to ensure compliance with security policies and standards.
* Stay informed about emerging security threats, technologies, and best practices.
* Provide support during security audits and assessments by third-party entities.
* Provide technical support to users when needed.
Qualifications:
* 4+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role
* Experience in vulnerability assessment and management.
* Familiarity with security tools and technologies such as Nessus, MECM and Intune
* Excellent problem-solving skills and attention to detail.
* Ability to work effectively both independently and as part of a team.
* Strong communication and interpersonal skills.
Helpdesk Specialist (SME)
Remote Support Technician Job 33 miles from Frederick
Cohere is seeking a Help Desk Specialist SME to join our team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer's enterprise. Our support in NOVA and Bethesda includes software engineering/development, O&M, technology investigations, customer advocacy, business process engineering, and system design.
Invent your future and make a lasting impact at Cohere!
Duties include but are not limited to:
Serve as subject matter expert, possessing in-depth knowledge of Help Desk support.
Support on Low and High - email, phone and potentially Skype
Providing details to any bugs found by end users, tester(s) or stakeholder to the development team.
Relaying verbally or via email, any pertinent information/details to the Government Program Office on any bugs found, resolutions from the development team, or web tool inconsistences.
Documenting all end user interactions and writing bugs/issues/concerns in JIRA or other ticketing system
Updating documentation in Confluence and web tool
Posting Notification banners and events
Interfacing with the User Engagement team and Government Program Office when required.
Demonstrating product to internal program team
Providing statistics and producing special requests for Government Program Office when required
Apprising User Engagement team of any request from users and participating in focus groups.
Respond to and diagnose problems through discussion with user.
Ensure a timely process through which problems are controlled - includes problem recognition, research, isolation, resolution, and follow-up step.
Supervise operations of help desk and services as focal point for customer concerns
Provide support to end users on a variety of issues.
Identify, research, and resolve technical problems.
Respond to telephone calls, email, and personnel requests for technical support.
Document, track, and monitor the problem to ensure a timely resolution.
Provide second tier support to end users.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulate or recreate user problems to resolve operating difficulties.
Recommend systems modifications to reduce user problems.
Providing feedback to development team on potential enhancements
Special projects and tasks as assigned.
You'll Bring These Qualifications:
5 years of relevant experience
TS/SCI clearance with FSP
Command of Microsoft Windows Applications
Ability to learn new technology.
Ability to communicate and document effectively.
Demonstrated experience and problem-solving abilities to assist customers with a variety of queries.
Ability to communicate effectively in a fast-paced environment.
These Qualifications Would be Nice to Have:
Testing Demonstrated experience with providing customer service for systems that reside in a secure environment.
IT & Security Support US Team Lead (Hands-On) (Reston, VA Office, Hybrid 3 days/week)
Remote Support Technician Job 32 miles from Frederick
Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
Armis is a privately held company headquartered in California.
Location: Reston VA (Reston, VA Office, Hybrid 3 days/week)
Reports to: Global IT & Security Support Manager
This is a hands-on team leader role with strategic and direct influence on company employees and systems performance. This role oversees IT and Security support for both Commercial and Federal environments.
The Opportunity:
Service excellence & operational efficiency:
Deliver top-level support: Provide top-tier technical support to internal employees and systems globally, maintaining and improving a professional and customer-centric approach.
Ensure employees' smooth onboarding: Review and streamline as much of the employee onboarding process as possible to eliminate all frictions and ensure a smooth process from start to finish.
Adhere to standards: Strictly follow established IT & Security processes, procedures and meeting key performance indicators (KPIs) to ensure operational efficiency.
Enhance knowledge resources: Create and continuously improve technical documentation, training materials, and knowledge base articles to streamline the support process and empower both the team and end-users.
Collaboration & communication:
Cross-functional partnership: Collaborate effectively with other teams and departments to understand, research, and resolve complex problems that require a multi-faceted approach.
Process orientation: Develop and implement processes and procedures to enhance global team alignment, collaboration, and communication.
Champion teamwork: Foster a strong sense of teamwork and collaboration within the IT & Security support team and across the organization.
Transparent communication: Facilitate clear and proactive communication within the team and with stakeholders, ensuring everyone remains informed about ongoing issues, resolutions, and project updates.
Team leadership & development:
Optimize team performance: Prioritize tasks strategically matching responsibilities to team members' skills and expertise. Track tasks and projects progress to ensure delivery and commited timelines. Oversee daily operations to ensure the team consistently meets or exceeds service level agreements (SLAs) and resolves issues efficiently.
Cultivate a high-performing team: Provide guidance, mentorship, and development opportunities to IT & Security Support US team. This includes conducting performance reviews, identifying individual training needs, and fostering a positive and collaborative work environment.
Team development: Enhance the team's technical expertise to manage all IT & Security support issues by providing comprehensive training and development opportunities, including in-depth troubleshooting.
What we expect:
Proven leadership: 2-3+ years of demonstrated experience leading and mentoring a technical support team.
Essential system expertise: 5+ years of hands-on experience supporting enterprise-level systems, including Okta, Google Workspace, and Microsoft Office Suite.
Federal: Experience working with Federal regulated environment and processes.
Technical proficiency: 5+ years of experience effectively troubleshooting a wide range of IT & Securty issues, encompassing hardware, software, permissions, and network connectivity.
U.S. Citizenship: Due to the nature of this role, U.S. citizenship is a strict requirement.
Preferred skills:
Deep understanding of operating systems: mac OS, Windows, Linux
Network fundamentals: TCP/IP, DNS, DHCP, routing, switching, firewalls
Experienced with Enterprise SaaS systems: Experience with common productivity software (Microsoft Office, Google Workspace), EDR, and other applications used by the organization.
Cloud computing: Familiarity with cloud platforms (AWS, Azure, Google Cloud) and SaaS applications
Security best practices: Knowledge of security protocols, data protection, and threat mitigation
Remote support tools: Proficiency in using remote access tools for troubleshooting and support
Excellent and proven serviceability skills
Excellent verbal and written communication and interpersonal skills
Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
Ability to be patient with non-technical users and simplify processes and procedures
Excellent documentation capabilities
Very high motivation and willingness to continuously learn
High level of independence and time management skills
Team player state of mind, caring about the impact of infrastructure on its users
We know there is a lot to consider when applying for a new job, and quite often job descriptions provide a lot of detail for candidates… but here at Armis, we strongly encourage you to try to avoid the confidence gap . We don't expect you to meet each of the listed requirements perfectly to be considered for any of our roles.
Salary range guidance for this position is: $115,000-$135,000 ( Bonus and Pre-IPO Equity)
The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.
The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly
me
days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.
Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Please click here to review our privacy practices.
Computer Systems Validation Lead
Remote Support Technician Job 26 miles from Frederick
Quality Agents, LLC offers validation and quality expertise to the pharmaceutical and biotechnology industries.
Our Computer Systems Validation Leads work directly with our clients to support activities that include, but are not limited to, documentation review and approval, including change controls, assessment plans, risk assessment reports, compliance plans, user requirements, system and user acceptance testing protocols, traceability matrix, error reports/defect report forms and summary reports. The individual will contribute directly to the completion of projects through the management of assigned contract personnel, development and execution of validation change control documents, and development and review of protocols, reports and data tables generated by peers and contract personnel. Responsibilities include:
Optimization of CQV support process, including developing including developing standards and KPI reports.
Compile and analyze validation data and make recommendations for changes and/or improvements
Maintain all documentation pertaining to computer systems validation
Data integrity qualification
Participate in cross-functional project teams including development & deployment teams as well as customer Manufacturing, Engineering, Quality and other groups
Some travel is required
Skill level & requirements:
Experience with IQ, OQ, PQ Final reports relating to Computer Systems Validation.
Experience writing validation master plans.
Experience with Configuration, design, data and traceability matrices.
Validation experience with automated systems is preferred
Thorough knowledge of cGMP regulations related to CSV including 21 CFR Part 11
Strong knowledge of computerized system development life cycle approach is required
Strong leadership skills and the ability to work in cross-functional team environments, as well as independently
Experience coordinating Quality documentation, specifically qualification/Validation documentation
Demonstrated excellent leadership/Project Manager skills
Strong technical writing skills
Excellent written and verbal communication skills
The ability to work and make decisions independently and have the flexibility to adapt to changing priorities is required
Minimum Requirements:
Bachelor's degree in a technical discipline (i.e. Engineering, Chemistry, Microbiology, Biology)
3 - 5 years Computer Systems Validation background
3 - 5 years IT Quality Assurance / Validation experience
Current driver's license and auto insurance or other means of independent transportation
Quality Agents offers a full suite of benefits for full-time employees including:
Health, dental and vision insurance
Life, AD&D and Disability Insurance
Health savings account for participants in our health plan
401k retirement plan
Paid time off
Paid holidays
Quality Agents accepts applications on an on-going basis in order to build a talent pool of potential candidates. These applications remain open for consideration, as positions become available, for one (1) year from the date of application. After that time, or if your application information changes, please submit your application again.
IT TECH II - FULL TIME
Remote Support Technician Job 39 miles from Frederick
IT Technician II Full Time (40 hours weekly) Monday - Friday No weekends or holidays We are seeking a dedicated and detail-oriented individual to join our team as a full-time IT Technician II. In this role, you will provide onsite and phone support of computers, printers, software, and other computer related issues to 600+ employees in a Microsoft based environment.
Key Qualifications:
* Ability to deal tactfully and courteously with users in training and technical assistance environments.
* Knowledge of microcomputer operating systems and software including file managers.
* Knowledge of network and Wi-Fi connectivity; switches and cabling.
* The skills to diagnose and identify software/hardware problems, and the insight to develop technical information material and asset inventory data.
Requirements:
* Associate's degree in Technology related field of study.
* Minimum of 5 years' experience in assisting with the implementation and utilization of personal computers and software.
* Minimum of 2 years' experience in IP networking, routing, and Internet Access support and installation.
Experience working in a healthcare setting with established IT policies, procedures, and HIPAA compliance experience is a plus! If you are a motivated professional with a passion for IT, we encourage you to apply!
Keystone Health is a Federally Qualified Health Center with offices in Chambersburg, PA
Equal Opportunity Employer
We provide opportunities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status or any other characteristic protected by law.
IT PM
Remote Support Technician Job 34 miles from Frederick
Overview Bridge Core provides high energy, unified teams; technology integration experience; and innovative approaches, to enable our clients' mission. We enable our clients' mission by integrating innovative technologies and implementing adoption processes that modernize the digital workplace. Our trusted, skilled, and diverse team members are making a lasting impact by building tailored, client focused solutions. Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team supporting the government agencies in its mission as a IT Program Manager in McLean, VA. Responsibilities
The Customer requires support to integrate the use of custom data holdings and unique services across multiple in-house teams and across their external user base in a fast paced, dynamic product delivery environment. To enable this integration, the team will work across multiple data environments and applications to identify new analytic opportunities and manage the requirements submitted from across the customer base to various teams. The success of the team will be determined by their ability to efficiently manage the rapid pace of tasking across the teams, deliver data environment services, such as training, system evaluation, system implementation, and system & team integration, that best serve the expeditious satisfaction of end user requirements. Responsibilities include:
Work closely with office management and Customer task manager to enable requirements gathering, system evaluation, integration, implementation, and assist in the maintenance of the Sponsor's data environments.
Manage requirements from receipt to delivery working with diverse service delivery teams to ensure requirements are regularly reviewed and updated.
Provide assessments of current work unit processes, recommend a way forward, propose an implementation plan, and support the implementation of Customer's projects.
Provide full-lifecycle planning, change management from inception to execution for a high operational tempo mission office.
Sustain, propose, implement, and evolve capabilities to capture user feedback on products and capabilities delivered by the sponsor's technical project teams to their customers.
Provide documentation and SOPs not limited to assessments completed and implementation of new processes.
Ensure documentation is made available to the Sponsor's PM, GTM in a document repository approved by the Sponsor.
Work closely with technology teams to improve processes and services.
Identify efficiencies and develop processes to optimize the delivery of immediate and long-term capabilities, vision, strategy, and priorities as assigned.
Support special projects involving advanced technology solutions for partner organizations.
Provide technology evaluations that can assist with streamlining processes and scale to meet evolving mission demands.
Support Sponsor's requirements management system for a multi-disciplined mission focused team including maintenance of legacy requirements tracking system. This includes maintenance of the system itself.
Support data policy and workflows.
Provide technical, ad hoc trainings to sponsor's data users on custom tools and data exploitation consistent with established use cases.
Sustain or introduce automated solution(s) that can map collections to data models, increase efficiencies in data sharing and transport, and optimize workflows to use fewer mission applications.
Qualifications
Required Qualifications:
Active TS/SCI with polygraph required to start
Demonstrated experience with full-lifecycle strategic planning, change management from inception to execution.
Demonstrated experience supporting C-suite technology executives such as CIOs or technical directors.
Demonstrated experience coordinating with technologists, employees, or senior executives to curate appropriate content for stakeholders.
Demonstrated experience standing up governance processes for technology-centric organizations, and conducting demonstrations of active, proposed, or in development systems.
Demonstrated experience creating campaigns to increase awareness of technology programs.
Demonstrated experience creating stakeholder management plans, incorporating targeted communications, coordination efforts, collaborative initiatives, to enhance the relationship and foster trust.
Desired Qualifications
Demonstrated experience transforming technology programs to meet Customer priorities.
Demonstrated experience with machine learning solutions.
Demonstrated experience training users on tools for sensitive data exploitation.
Demonstrated experience working directly with analytic disciplines to derive requirements and understand mission workflows.
Demonstrated experience working in high operational tempo environments.
Demonstrated experience working across multiple organizations.
Demonstrated experience with User Interface/User Experience or graphic design.
Demonstrated experience communicating using Customer messaging system.
Demonstrated experience with GDCH/AWS/Cloud technologies.
Demonstrated experience with big data platforms, such as Elastic Products such as Kibana and Elastic Search, NiFi, Linux administration, or GPU administration (bare metal and virtual).
Demonstrated experience with Adobe Creative Suite.
Demonstrated experience with SalesForce.
Certification(s):
AWS Certification
Agile Certification
PMP Certification
DEVSECOPS Certification
What you can expect from us
Bridge Core is proud to be an equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all team members and applicants. At Bridge Core, we ensure fair treatment for our team members and applicants based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.
Bridge Core does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.
Information Technology, TS/SCI w/Polygraph
Remote Support Technician Job 34 miles from Frederick
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
Other
Job Family:
Systems Specialist
Job Qualifications:
Skills:
Computer Software, Computer Systems, Emerging Technologies, Innovation, Professional Development
Certifications:
None
Experience:
2 + years of related experience
US Citizenship Required:
Yes
Job Description:
Systems Specialist Advisor
Transform technology into opportunity as a Systems Specialist Advisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Specialist Advisor you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Specialist Advisor and IT professionals joining our team to have impact on our client's mission.
HOW A SYSTEMS SPECIALIST ADVISOR WILL MAKE AN IMPACT
Supports the functionality and efficiency of a group of computers running on one or more operating systems
WHAT YOU'LL NEED TO SUCCEED:
Education: Technical Training, Certification(s) or Degree
Required Experience: 5+ years of related experience
Security Clearance Level: TS/SCI with Polygraph
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#EnhancedTechPoly2025
#OpportunityOwned
#GDITCareers
#WeAreGDIT
The likely hourly rate for this position is between $82.38 - $111.46. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA VA McLean
Additional Work Locations:
USA MD Bethesda, USA MD College Park, USA MD Hanover, USA VA Chantilly, USA VA Herndon, USA VA Reston
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
General Information Technology
Remote Support Technician Job 36 miles from Frederick
We are seeking an Information Technology (IT) Lead/Manager, to support our classified customer in Washington, DC. Peraton has been supporting our classified customer for 20 years and has a history of supporting building some of the most important & technically advanced applications.
The Lead/Manager in this lateral position and is focused on program/project management and personnel management in additional to their current customer duties.
Our unique program delivers advanced, technical infrastructure support for our customer and its relative nodes over the world. The team provides Software and System Engineering, Software and System Development and Operations (DevOps) services, Data Science, Big Data and Entity Resolution Engineering services advanced data discovery, analytics, exploitation, and visualization capabilities through application development and tools integration.
The IT Lead Manager in this role is focused on program/project management and personnel management.
The IT Lead/Manager will be responsible for but not limited to:
Assist the Program Manager with contract execution and be available to fill in when he/she is not available.
Participate and attend corporate functions, such as staffing, financial reporting/forecasting, security, subcontracts, etc. to gain exposure.
Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
Manages and approves employee time-cards.
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
Conduct one on one's with team members. Ensure company goals and objectives are being met by each employee and provide constructive feedback.
Excellent communication and interpersonal skills
Responsible for providing team members with guidance, instruction, and coaching. This may involve retraining staff members as needed or creating development plans for each individual team member to improve their skillset.
Qualifications
Required Qualifications
A current Top-Secret clearance with SCI eligibility and the ability to obtain a polygraph.
10 years of experience, may have supervisory or lead experience.
At least two (2) years of experience in a Senior or Lead role.
Staffing, planning, and people management.
Possess experience in a management capacity.
Must have experience with EDAS customer.
Desired Qualifications
Current or previous experience working in customer environment.
Experience or knowledge of the customer mission and programs.
Have great communications skills.
Are comfortable with coaching employees.
IT Technician
Remote Support Technician Job 36 miles from Frederick
Title:
IT Technician
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
Who You Are
Responsible for the administration of one or more of the following data systems: Computer systems hardware, software, information systems & peripheral equipment such as servers, desktops, printers and storage devices. Maintains, installs, upgrades and configures data systems, administers operating systems, and maintains basic security and recovery procedures such as scheduling and backups. Under general direction, uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team. Establishes priorities for the completion of assigned tasks. Uses judgment to interpret internal and external issues and develop best practices. May direct resources, prioritize tasks and provide guidance to less experienced team members. Relies upon experience, interpersonal skills, and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy.
This role will be located in Los Angeles, CA.
T
his position is expected to be onsite 100%.
This is a contingent position based upon contract award.
What You'll Do
As a IT Technician, you will:
Install and configure computer systems and applications.
Respond to customer issues and queries in a timely manner.
Maintain daily performance of computer systems.
Troubleshoot system and network problems, diagnosing and solving hardware or software issues.
Maintain Quality Control: Implement and maintain quality control measures to ensure that all installations and repairs meet or exceed the set standards.
Facilitate Team Communication: Ensure clear and consistent communication within the team and with other project stakeholders to keep everyone informed and aligned on project goals and updates.
Other duties as required
Qualifications:
Undergraduate degree in Computer Science, Information Technology, or relevant field.
Relevant technical certifications (e.g., CompTIA A+, Network+).
7+ years of proven experience as IT Technician or relevant position.
Excellent diagnostic and problem-solving skills.
Attention to Detail: Precision and attention to detail to ensure high-quality service delivery and compliance with safety standards.
Adaptability: Flexibility to adapt to changing conditions, technologies, and requirements.
Decision-Making Ability: Strong decision-making skills to resolve issues quickly and effectively under pressure.
Clearance:
Must possess an active U.S Government Top Secret security clearance with SCI eligibility required. Willingness to take a polygraph and upgrade clearance as required.
Basic Compensation:
$122,820.00 - $184,230.00 annually
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
#EC
INCLUSION AND DIVERSITY AT KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Data Center IT Infrastructure Technician
Remote Support Technician Job 26 miles from Frederick
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).
What you'll be doing
ESSENTIAL DUTIES & RESPONSIBILITIES
* Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
* Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
* Ability to coordinate technical tasks with internal groups and manage requests to resolution.
* Installation of cabling and cable organization per NTT or client standards, including labeling.
* Troubleshooting and diagnostics of enterprise level hardware.
* Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
* Ability to understand execute instructions provided by clients and internal groups.
* Perform commissioning and decommissioning of hardware.
* Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
* Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
* Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
* Perform installation and maintenance on Power Distribution Units within client enclosures.
* Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
* Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
* Adhere to Change Control Processes and Standards
* Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
* Acts as communication coordinator and situation manager during any critical incidents call bridge events.
* Performs other duties as assigned.
* Support 3rd party vendor activities.
* Process all tickets within SLA guidelines and follow procedural requirements.
KNOWLEDGE, SKILLS & ABILITIES
* Previous experience working in a complex high availability data center environment is preferred.
* Working knowledge of data center processes and design (power, cooling, redundancy).
* Working knowledge of airflow management best practices.
* Working knowledge of computer hardware.
* Ability to provide and recommend solutions to internal staff and clients.
* Understanding of networking components and infrastructures.
* Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
* Familiarity with patch panels.
* Knowledge of copper and fiber cable testing equipment.
* Excellent troubleshooting and problem resolution skills.
* Able to operate material handling equipment - server lifts and pallet jacks.
* Ability to demonstrate effective team and interpersonal skills.
* Experience with Data Center incident resolution, asset management, and logistics.
* Critical thinking and decision making related to outage risk assessment.
* Regular, predictable attendance is essential for satisfactory performance.
* Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
* Experience with active directory, Office 365, and enterprise level ticketing systems.
* Experience with laptops, desktops, docking stations, and enterprise level peripherals.
* Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
* Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
* Must have the ability to communicate effectively both written and verbally.
#GlobalDataCentersCareers
EDUCATION & EXPERIENCE
* High School Diploma or GED required.
* 3-5 years of data center environment or help desk experience is required.
* CompTIA A+ certification or equivalent experience required.
* CompTIA Network + and BICSI Installer 1 certification preferred.
PHYSICAL REQUIREMENTS
* Physically assist in moving and racking equipment.
* Able to climb a ladder and work on a raised platform.
* Able to safely lift and move up to fifty (50) pounds.
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
* Must have the ability to move from place to place within an office environment.
* Must be able to use a computer.
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
WORK CONDITIONS
* Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule.
SPECIAL REQUIREMENTS
* Must work on-site; no telecommuting permitted.
* Must be comfortable working in a highly critical, fast paced environment with shifting priorities.
* Must possess a current, valid state-issued driver's license.
* Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.)
* Must satisfactorily pass or complete any required client background checks or training.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 34.70 and is eligible for overtime pay in accordance to local state and federal 'Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
HVAC Installation Specialist
Remote Support Technician Job 34 miles from Frederick
HVAC Installation Technician
Posting Title: HVAC Install Technician
Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Horizon!
Who are we?
We are Horizon Services. For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Horizon guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!
What our HVAC Install Technicians do?
Our technicians go into clients' homes to install new residential heating and cooling systems.
What we offer?
Competitive Compensation:
With our tools, resources and training, our technicians are able to make up to $100,000.00 per year - we offer a very competitive base salary and bonus program that rewards you for your hard work and customer service!
Top candidates could be eligible for a sign on bonus up to $3000!
Consistency:
We offer consistent and reliable full-time year round
Flexible scheduling - Everything from a 9-5 to 4-10's with flexible days of the week.
Professional and Personal Growth:
Robust Paid Training & Professional Development Path - 150 hours of training per year!
Opportunity to grow - We love to promote from within! Most of our leaders started in the truck!
Qualified technicians will be sponsored for Journeyman license and NATE certification.
Tuition Reimbursement benefits & Scholarship Programs
Wellness:
Health benefits including Medical, Dental, Vision, and Life Insurance
Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
Short Term Disability
Long-Term Disability
Wellness Reimbursement Program
Employee Assistance Program that offers services such as free counseling services, will preparation, and other benefits
Company-paid PTO and Paid Holidays
401(k) retirement plan with company-matching contributions
Employee Discounts
What do you need?
Experience as an HVAC Install Technician
Relevant licenses and certifications
A valid driver's license and a clean driving record
Ability to pass a background check and drug test
Clean and neat appearance
Strong customer service and communication skills
Hard-working and motivated
Are you ready to join our team?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this HVAC Install Technician position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Equal Opportunity Employer We are dedicated to providing all employees with a pleasant, fair, non-discriminatory, and harassment-free working environment. We promise to hire the best-qualified candidate regardless of gender, religion, race, or age. Transparency in Coverage: **************************************
Cloud Support Technician
Remote Support Technician Job 32 miles from Frederick
Cloud Support TechnicianJoin our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.
Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.
Responsibilities:·Monitor deployment flow and promptly escalate issues to deploying teams.
·Collaborate with feature teams to resolve volume drivers.
·Execute documented deployment scripts and procedures.
·Coordinate restoration actions with internal and external teams.
·Support outage recovery efforts within defined SLAs.
·Log all actions in designated systems for audits and root cause analysis.
·Drive recovery efforts with feature teams.
·Troubleshoot and resolve customer or service outages.
·Update operational procedures and training documentation as necessary.
·Manage secure work area operations, including hardware deployments and physical escort duties.
·Assist with equipment troubleshooting and user account requests.
Required Skills:·Active TS/SCI with Fullscope Polygraph clearance.
·Bachelor's Degree in IT or equivalent practical experience.
·1+ year of experience in Information TechnologyCompensation:·Up to $125,000 depending on experience·Medical, Dental, Vision, 401k, paid time off, and holidays