IT Technician
Remote support technician job in Mountain View, CA
What this Job Entails:
Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.
Scope:
Follows established procedures on routine work
Requires detailed instructions
Your Roles and Responsibilities:
Assist with inventory,asset management and e-recycling.
Use ticketing systems to report individual work accomplishments and to track metrics.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.
Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
Load and unload shipments; loading dock duties as assigned.
Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
Unbox, stock inventory on shelves, break down packing materials.
Assist in inventory procedures including the actual total count of stock items and spot check as needed.
Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
Contribute to large scale global projects as needed.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 2+ years' related experience and/or training; or equivalent combination of education and experience.
High attention to detail and ability to follow other technicians' direction to ensure quality.
Effectively utilize ticket, inventory, and dispatch management systems.
Determines methods and procedures on new assignments and may coordinate activities of other personnel.
Networks with key contacts outside one's own area of expertise.
Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
Strong organizational skills including effective record-keeping and maintenance techniques.
Basic knowledge of computer hardware with the ability to learn new software.
Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
If applicable at site, ability to operate material handling equipment - pallet jacks and forklifts (if certified) is a plus.
Understands policies and objectives of the assigned program and corresponding activities.
Knowledge of health and safety regulations.
Basic methods, practices and terminology used in warehouse operations.
Basic math skills.
Methods and procedures of storing and loading supplies and equipment.
Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
Lift and move heavy objects and an understanding of proper methods to safely do so.
Communicate effectively and understand both oral and written directions.
Physical Demand & Work Environment:
Physically assist in moving and racking equipment.
Ability to lift, carry, push or pull medium weights, up to 75 pounds
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Driver's license and clean driving record
Work is performed while standing, sitting and/or walking.
Ability to communicate effectively using speech, vision and hearing.
Use of hands for simple grasping and fine manipulations.
Requires bending, squatting, crawling, climbing, reaching.
Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health, and wellness benefits
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Mechanical Integration Technician (night shift)
Remote support technician job in Fremont, CA
Night Shift: Monday - Friday, 2:30 PM - 11:00 PM
Our client is seeking a motivated and skilled Mechanical Integration Technician to join their spacecraft assembly team in Palo Alto, CA. In this role, you will be responsible for the mechanical assembly, integration, and handling of spacecraft and spacecraft components through various build and test phases. You will work closely with Mechanical Vehicle Engineers (MVEs) to help develop, assemble, and test advanced satellite systems supporting both commercial and government space missions.
Key Responsibilities
Perform mechanical assembly and testing of communication satellites and ground support equipment.
Support MVEs in developing assembly and test processes, methods, sequences, and specialized tooling or fixtures.
Assemble and install flight hardware, including structural parts, RF waveguides, electronic units, coax cables, harnesses, antennas, and thermal blankets per engineering drawings, specifications, and procedures.
Maintain all required build documentation, including ASIs, rework shop orders, component installation logs, mate/demate logs, and task logs.
Safely perform spacecraft handling and movement operations.
Assemble and conduct checkout of ground support equipment (GSE).
Support test equipment setup and test operations as directed.
Operate cranes, man lifts, tugs, and handling equipment safely and efficiently.
Provide guidance and training to junior technicians as required.
Minimum Qualifications
Must be a U.S. citizen or permanent resident.
High school diploma or equivalent required.
Minimum 3 years of relevant mechanical assembly or integration experience.
Ability to accommodate shift work and occasional mandatory overtime.
Must be physically capable of:
Working on ladders up to 18 ft and platforms/man lifts up to 40 ft high.
Lifting up to 50 lbs.
Working in confined spaces (e.g., spacecraft interiors, thermal vacuum, and acoustic chambers).
Performing tasks while lying flat or in physically demanding positions for extended periods.
Able to obtain and maintain certifications in:
ESD Awareness
Contamination Control
Flight Hardware Handling
DC Connector Mate/Demate
Adhesive and Thermal Compound Bonding
Component Torqueing
Must understand and adhere to all safety protocols, including PPE use (safety glasses, safety shoes, hearing protection, fall protection, etc.).
Preferred Qualifications
A&P Certification or equivalent aerospace/mechanical background.
Prior experience in spacecraft or aerospace assembly, integration, and test environments.
Mac IT Service Desk Technician L2
Remote support technician job in Sunnyvale, CA
12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in Sunnyvale (94086).
Pay up to $45/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
Be the face of IT to corporate employees in the respective office location.
Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
Work to improve the procurement and asset management practices for IT hardware and software.
Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
Work with Finance and IT leadership to manage budgets and costs for IT spend.
Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
Participate in after-hours, on-call support rotation.
Required Skills:
3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $39.00/Hr. - USD $45.00/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Senior Executive Support Technician
Remote support technician job in Menlo Park, CA
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
Our client, an investment firm, is seeking a Senior Executive Support Technician to join their team in Menlo Park, CA!
This role is hands-on and demands effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree. The Senior Executive Support Technician will support our client's employees by providing remote support and white glove treatment.
Responsibilities
Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs, ensuring minimal downtime and proactive, discreet service.
Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support.
Troubleshoot and resolve complex issues across a Windows-heavy environment, including endpoints, VDI, and remote connectivity.
Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies.
Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives.
Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups.
Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture.
Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts).
Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery.
Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness.
Qualifications
Bachelor's degree in IT/Computer Science or equivalent experience required.
10+ years of desktop support or end-user services experience.
Proven expertise administering and troubleshooting Microsoft Intune for device enrollment, compliance, application packaging, and policy enforcement.
Deep knowledge of Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive, Exchange Online).
Strong Windows 10/11 administration skills, including Active Directory and Group Policy.
Experience supporting enterprise mobility: MDM, MFA, VPN, and mobile device management.
Proficiency with service management platforms (ServiceNow, Remedy, Jira).
Strong AV/conferencing support experience (Zoom, Teams Rooms, boardroom setups).
Familiarity with networking/infrastructure (DNS, DHCP, routing/switching basics).
Excellent communication and interpersonal skills, with proven discretion and professionalism when supporting executives.
Certifications such as Microsoft 365 Certified: Endpoint Administrator, ITIL, or AVIXA CTS are a strong plus.
Pay Rate: $55.00 - $65.00/hr
Helpdesk Analyst
Remote support technician job in Tracy, CA
W2 Contract
Salary Range: $56,200 - $62,400 per year
As a Helpdesk Analyst, you will provide various software and application support services to internal employees, including corporate, distribution center, and retail store users.
Duties and Responsibilities:
Provide helpdesk support by answering, evaluating, and prioritizing incoming telephone, voicemail, and email requests for assistance from users.
Follow up on open tickets from the Help Desk call tracking system, escalate problems to other IT employees (when appropriate) to obtain timely resolution, provide or coordinate basic support, installation services, and maintenance of hardware equipment, provide after hour (pager) support during assigned weeks, and participate in departmental projects and programs (which include rollouts, upgrades and modifications).
Provide daily software and/or hardware support to telephone, email, and in-person requests for assistance from users.
Identify, research, and resolve software/hardware problems.
Use various administrative tools to perform tasks such as unlocking locked accounts.
Responsible for logging calls and following up on open tickets in the call tracking system
Responsible for escalating issues when appropriate
Responsible for providing or coordinating software/hardware support, installation services, and maintenance
Coordinate daily job tasks and responsibilities with the Help Desk Supervisor.
Requirements and Qualifications:
Ticketing experience: Remedy, Service Now, etc.
Windows support experience; Microsoft Office proficiency
Strong customer service skills
Able to work in a fast-paced, enterprise-level environment
Desired Skills and Experience
Helpdesk support, Windows, Microsoft Office, customer service, ticketing, Remedy, Service Now, hardware, software
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************
Information Technology Specialist
Remote support technician job in Menlo Park, CA
Adecco Creative partnered with a software development firm to hire an Executive IT Support Specialist.
This 6-12 month, ONSITE W2 contract pays $50-65/hr.
Executive IT Support Specialist Job Description
Role Title: Executive IT Support Specialist / White Glove Technician
Location: Menlo Park, Silicon Valley/Bay Area, CA
Reports To: ServiceDesk Manager
Role Summary
The Executive IT Support Specialist is a high-impact, high-visibility role responsible for delivering confidential, immediate, and premium "white glove" technical support to our CEO, VPs, senior leaders, and designated high-priority personnel. This role requires in-depth technical expertise across the modern tech stack, unwavering discretion, and a commitment to ensuring zero productivity downtime for the company's most critical decision-makers.
Key Responsibilities:
I. High-Touch Service Delivery
● Dedicated 24/7/365 On-Call Support: Provide immediate, direct-access support to executives, requiring flexibility to resolve issues in-person, remotely, and after hours/weekends to meet executive schedules.
● Proactive & Preventative Care: Move beyond reactive ticket solving. Conduct scheduled, non-disruptive preventative maintenance on all executive hardware (laptops, mobile phones, networking equipment) to ensure peak performance and stability.
● A/V and Presentation Mastery: Provide expert, zero-fail setup and monitoring for all high-stakes internal and external presentations, board meetings, investor calls, and large-scale video conferences.
● Executive Travel Readiness: Prepare and test all technology kits for executive travel, ensuring secure global connectivity and local technical support coordination when necessary.
II. Deep Technical & Security Expertise
● Modern Tech Stack Expert: Master deployment, configuration, and advanced troubleshooting for mixed environments, specializing in mac OS, Windows 11, iOS, Android, and high-end hardware (e.g., MacBooks).
● Identity Management: Expertly manage and troubleshoot issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policies
● Collaboration & Cloud Tools: Provide authoritative support for the company's enterprise collaboration suite (e.g., Google Workspace, Slack, Zoom), with a specific focus on security and data sharing compliance.
● Network & Connectivity Diagnostics: Rapidly diagnose and resolve complex network issues, including corporate Wi-Fi, guest Wi-fi , and executive home office networks.
III. Confidentiality & Process Excellence
● Absolute Discretion: Maintain strict confidentiality regarding all sensitive data, communications, and project information handled or viewed during support sessions.
● Asset and Inventory Management: Oversee the lifecycle of all executive assets, from secure provisioning and rapid replacement to end-of-life sanitization, utilizing ITSM tools (e.g., Zendesk and Jira).
● Security Incident Liaison: Act as the initial point of contact for executive-level security incidents (e.g., phishing attempts, data breaches), coordinating with the Security Operations Center (SOC) team.
Qualifications:
● Experience: IT support, with dedicated exclusively to supporting C-Suite, Executive, or VIP personnel in a fast-paced international technology company.
● Certifications: Professional-level certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP).
● Communication: Exceptional verbal and written communication skills with the ability to translate complex technical concepts into clear, simple language for non-technical leadership.
● Service Ethos: Demonstrated history of providing high-level customer satisfaction and anticipating executive needs before they arise.
● Experience deploying and managing Mobile Device Management (MDM) solutions (Intune).
● Experience writing easy-to-follow articles for our Knowledge Base, using simple language
● Be a high-level expert in our technology landscape
● Take ownership of complex support tasks where the solution requires deeper investigation and/or vendor engagement
Fine print:
This is a W2 position.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.
Equal Opportunity Employer/Veterans/Disabled
Must be authorized to work in the U.S. without employer sponsorship.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
*The California Fair Chance Act
*Los Angeles City Fair Chance Ordinance
*Los Angeles County Fair Chance Ordinance for Employers
*San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hardware Technician
Remote support technician job in Milpitas, CA
Pay: $47/hr (W2 only)
Duration: 6-Month Contract (potential extension)
Monday thru Friday 8 AM to 5 PM
🌟 About the Role
We're partnered with a global leader in advanced technology solutions to hire an experienced Hardware Technician to join their data center operations team in Milpitas, CA.
This is a hands-on role focused on server installation, troubleshooting, and hardware maintenance within high-performance compute environments.
You'll be part of a collaborative team supporting compute, networking, and storage infrastructure in a fast-paced environment where precision and reliability are key.
⚙️ Key Responsibilities
Perform rack and stack installation of servers, networking gear, and storage units.
Manage cabling, labeling, and power connections to ensure clean and organized setups.
Diagnose and repair hardware issues related to CPU, GPU, memory, and power systems.
Support Ethernet and InfiniBand network troubleshooting and hardware replacement.
Maintain and repair storage arrays, SSDs, and RAID configurations.
Execute basic Linux command-line operations for system checks and validations.
Document work performed, hardware issues, and resolutions with attention to detail.
🧩 Qualifications
5+ years of hands-on experience in hardware installation and troubleshooting.
Strong understanding of:
Server architecture (CPU, GPU, memory, and power systems)
Network cabling and protocols (Ethernet / InfiniBand)
Storage systems (RAID, SSD, and file systems)
Basic knowledge of Linux operating systems and command-line tools.
Proven ability to work independently in a data center or lab environment.
Excellent communication and documentation skills.
Must be available onsite, Monday through Friday in Milpitas, CA.
💼 Why Join
Be part of a high-impact project with a global technology innovator.
Gain exposure to cutting-edge compute and networking technologies.
Collaborate with a team passionate about performance, precision, and innovation.
Opportunity for contract extension based on performance and project needs.
🔗 Interested?
Apply today to connect with our recruiting team at Swoon, and take the next step in your hardware career.
We can't wait to help you make your next move.
Information Technology Support Technician
Remote support technician job in San Mateo, CA
As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.
Key Responsibilities:
Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Perform routine maintenance and updates on workstations and servers
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles
Technical Skills Required:
Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Experience with ticketing systems like Jira/Confluence and ConnectWise
Strong understanding of workstation/server hardware components
Soft Skills:
Excellent communication and interpersonal skills
Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• • Strong problem-solving abilities and customer service orientation
Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.
We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
Computer System Validation
Remote support technician job in Santa Clara, CA
Long-Term Project
Key Responsibilities:
Manage the full Software Validation and Verification (V&V) lifecycle, including developing and executing test plans, cases, and scripts.
Ensure strict compliance with regulatory guidelines, including 21 CFR Part 11 and 820, GAMP 5, and ISO 13485.
Draft, review, and maintain regulated documentation (URS, SRS, test reports, and change orders).
Perform both manual and automated testing, defect tracking, and root-cause analysis.
Utilise SQL for basic database queries and work with issue tracking (e.g., Jira) and document control systems.
Qualifications:
Bachelor's degree in a technical or life sciences field.
7+ years of relevant experience in FDA-regulated Computerised Systems Validation (CSV).
Expert knowledge of regulatory requirements, including data integrity principles.
Office Technology Support Analyst
Remote support technician job in San Francisco, CA
Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities.
The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm's Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm.
The OTS department manages the Firm's user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm's local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service.
Essential Job Duties & Responsibilities
Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support
Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues
Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices
Assist with the removal and set-up of computer hardware and software as part of office moves
Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events
Assist users in operating AV equipment, providing guidance and troubleshooting
Prioritize support requests and keep clients informed of the status of their query
Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions.
Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service.
Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed.
Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled.
Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations
Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details
Utilize knowledge base articles and departmental documentation to find solutions
Participate in team meetings, training sessions and service improvement sessions both locally and globally
Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where required
Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends
Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals
Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team
Perform other duties as needed
Education
High School diploma or GED equivalent required
Skills and Experience
Required
Minimum of 2 years of relevant IT and customer service experience
Strong customer service skills and ability to interact with upper management, providing white glove service
Ability to configure, install and maintain PC operating systems and related devices
Experience supporting handheld devices and associated software and devices
Strong hardware/PC peripheral trouble-shooting skills
Preferred
CompTia A+ Certification strongly preferred
Physical Demands (required to perform essential job functions)
Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Sitting: Remaining in the seated position, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Lifting: Raising objects from a lower to a higher position or moving objects horizontally
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
Reaching: Extending hand(s) and arm(s) in any direction
Work Environment
The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)
Salary Information
CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.
Simpson Thacher will not sponsor applicants for work visas for this position.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at ********************************************
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
#LI-Onsite
Auto-ApplySchool IT Support Specialist
Remote support technician job in San Francisco, CA
Job Description
Would you like to work at a leading independent high school?
Do you enjoy working with a students, faculty, and a variety of technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT Support Specialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Opportunity:
We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school's technology helpdesk.
Necessary Skills, Abilities, Background, and Experience:
Ability to start work at 8:00 every school day morning
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc.
Must be able to climb a ladder to service ceiling-mounted projectors
Must be able to lift up to 15 pounds
3+ years' experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment
2+ years' experience installing, configuring, and supporting Microsoft Office
2+ years' experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices
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Tech Lead, AI Compute Infrastructure
Remote support technician job in Palo Alto, CA
At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more at *************** Visit our Mission and Culture doc here.
We are seeking a seasoned Technical Leader to build and scale the foundational compute infrastructure that powers our state-of-the-art AI models-from multimodal training data pipelines to high-throughput, low-latency video generation.
Responsibilities
You will be the core engineer responsible for building the robust, efficient, and scalable platform that enables our research and production teams to rapidly iterate on HeyGen's generative video models. Your contributions will directly impact model performance, developer productivity, and the final quality of every AI-generated video.
* Optimize GPU Utilization: Design and implement mechanisms to aggressively optimize GPU and cluster utilization across thousands of devices for inference, training, data processing and large-scale deployment of our state-of-art video generation models.
* Develop Large-Scale AI Job Framework: Build highly scalable, reliable frameworks for launching and managing massive, heterogeneous compute jobs, including multi-modal high-volume data ingestion/processing, distributed model training, and continuous evaluation/benchmarking.
* Enhance Observability: Develop world-class observability, tracing, and visualization tools for our compute cluster to ensure reliability, diagnose performance bottlenecks (e.g., memory, bandwidth, communication).
* Accelerate Pipelines: Collaborate closely with AI researchers and AI engineers to integrate innovative acceleration techniques (e.g., custom CUDA kernels, distributed training libraries) into production-ready, scalable training and inference pipelines.
* Infrastructure Management: Champion the adoption and optimization of modern cloud and container technologies (Kubernetes, Ray) for elastic, cost-efficient scaling of our distributed systems.
Minimum Requirements
We are looking for a highly motivated engineer with deep experience operating and optimizing AI infrastructure at scale.
* Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
* 5+ years of full-time industry experience in large-scale MLOps, AI infrastructure, or HPC systems.
* Experience with data frameworks and standards like Ray, Apache Spark, LanceDB
* Strong proficiency in Python and a high-performance language such as C++ for developing core infrastructure components.
* Deep understanding and hands-on experience with modern orchestration and distributed computing frameworks such as Kubernetes and Ray.
* Experience with core ML frameworks such as PyTorch, TensorFlow, or JAX.
Preferred Qualifications
* Master's or PhD in Computer Science or a related technical field.
* Demonstrated Tech Lead experience, driving projects from conceptual design through to production deployment across cross-functional teams.
* Prior experience building infrastructure specifically for Generative AI models (e.g., diffusion models, GANs, or large language models) where cost and latency are critical.
* Proven background in building and operating large-scale data infrastructure (e.g., Ray, Apache Spark) to manage petabytes of multi-modal data (video, audio, text).
* Expertise in GPU acceleration and deep familiarity with low-level compute programming, including CUDA, NCCL, or similar technologies for efficient inter-GPU communication.
What HeyGen Offers
* Competitive salary and benefits package.
* Dynamic and inclusive work environment.
* Opportunities for professional growth and advancement.
* Collaborative culture that values innovation and creativity.
* Access to the latest technologies and tools.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyInformation Technology Technician II
Remote support technician job in San Jose, CA
Job Description: The Information Technology Technician II serves as a primary point of contact between Naprotek Business and Operations teams for IT related requests, incident resolution, and system support. This position is responsible for installing, configuring, troubleshooting, and maintaining hardware, software, and network systems to ensure stable and secure IT operations. The role includes documentation, collaboration with other IT team members, and proactive contributions toward improving operational efficiency. Key Duties and Responsibilities:
Install, configure, monitor, and maintain Information Technology equipment, systems, and services.
Support IT security initiatives by maintaining compliance with organizational and regulatory security standards and policies.
Coordinate, implement, and document changes to IT systems following established change management processes.
Respond to user service requests, incidents, and reports; document, troubleshoot, and resolve issues promptly.
Collaborate with business units to understand operational needs and propose appropriate technical solutions.
Provide timely and professional technical support to end users.
Perform routine to moderately complex problem analysis, identifying root causes and implementing corrective actions.
Maintain accurate documentation for configurations, system changes, and support activities.
Administer user accounts, permissions, and access controls in alignment with security policies.
Research and learn new technologies; provide recommendations for improvements or optimizations.
Participate in scheduled maintenance windows or emergency support situations as required.
Perform other related duties as assigned by IT management.
Minimum Qualifications:
Associate degree in Information Technology discipline or equivalent professional experience.
Strong technical proficiency and troubleshooting skills across IT infrastructure components (hardware, software, and networking).
Experience with Active Directory, Microsoft 365, Windows Server, Windows Workstation, and Microsoft Office environments.
Foundational understanding of cybersecurity principles and best practices.
Working knowledge of networking concepts, protocols, and services (DNS, DHCP, TCP/IP, VPN).
Excellent organizational, documentation, and time management skills.
Ability to work effectively both independently and as part of a team.
Ability to research and learn new unfamiliar concepts and skills effectively.
Strong verbal and written communication skills.
Must be professional and perform well under pressure.
Additional Requirements:
ITAR Compliance:
This position requires access to technical data and information subject to the International Traffic in Arms Regulations (ITAR). Only U.S. persons, as defined by 22 C.F.R. §120.15 (U.S. citizens, lawful permanent residents, refugees, or asylees), are eligible to be considered. Proof of U.S. person status will be required prior to employment.
Work Conditions:
Physical Requirements:
Ability to lift, carry, and install IT equipment up to 40 lbs. (e.g., servers, monitors, network hardware).
Ability to stand, crouch, and reach in confined spaces such as data centers, wiring closets, or under desks.
Must be capable of working safely with electrical and mechanical IT equipment.
Work Location: This is an onsite position located in San Jose, California. Remote or hybrid work is not available.
Work Schedule: Standard business hours (Monday through Friday). Occasional after-hours, weekend, or emergency call-back support may be required to address critical IT incidents or perform scheduled maintenance; however, such events have historically occurred once or less per year.
We value our team and offer a competitive benefits package designed to support your health, well-being, and future. Here's what you can expect:
10 Paid Holidays per Year
Paid Time Off (PTO): 10 days in your first year, accrued throughout the year
Comprehensive Health Coverage: Medical, Dental, and Vision plans
100% Employer-Paid HRA (Health Reimbursement Arrangement)
Company-Paid Life Insurance
401(k) Retirement Plan with Employer Match
Education Reimbursement Program - invest in your growth with support for continued learning
Annual Year-End Celebrations
Employee Appreciation Events
Referral Bonuses and Other Performance-Based Incentives
Education reimbursement
Join a team that values hard work, celebrates achievements, and invests in your personal and professional growth. Website: **************** EEO / ACCOMMODATIONS Naprotek is an Equal Employment/Affirmative Action employer including Disability/Vets . We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please respond to this email and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
B-Level Technician
Remote support technician job in San Rafael, CA
Are you a passionate and highly skilled veterinary technician or assistant looking to elevate your career in a specialized field? We have the perfect opportunity for you! Golden Gate Veterinary Specialists, a member of Animal Dermatology Group, is seeking a Registered Veterinary Technician or Veterinary Assistant with a strong desire to work in the oncology, dermatology, and internal medicine fields.
Schedule: Relief. No nights, no weekends, and no holidays!
Why Join Us?
Specialize in Oncology! Become a key player in our cutting-edge multi-specialty practice. Work alongside renowned veterinarians and specialists, expanding your expertise in a niche field. Cross-training opportunity into Internal Medicine.
Work-Life Balance: Say goodbye to the stress of irregular schedules! Enjoy a consistent Monday to Friday workweek with no nights, weekends, on-call duties, or holiday shifts. We believe in fostering a healthy work-life balance.
State-of-the-Art Facility: Our clinic is equipped with the latest technology and tools, providing you with the resources needed to deliver exceptional care to our furry patients.
Collaborative Team Environment: Join a team of like-minded professionals who are passionate about providing the highest standard of care. Collaborate with veterinarians, fellow technicians, and support staff in a positive and supportive atmosphere.
Competitive Compensation: We recognize and reward top talent. Enjoy a competitive salary, benefits package, and opportunities for professional development and growth.
Requirements:
Requirements:
Positive attitude
Energetic
Takes initiative
Willing to teach others and share ideas
Open to diversity
Adaptable to change
Accountable
Qualifications:
Minimum of 3 years of experience in veterinary medicine.
Strong interest in specialty medicine, oncology experience preferred.
Proficiency in monitoring Anesthesia desired.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a collaborative team.
Benefits:
Competitive wages
401K with employer match
CE opportunities
Uniforms
Discounts on services and medications for employee pets
For more information about Golden Gate Veterinary Specialists, please visit our website ggvets.com
For more information about Animal Dermatology Clinic, please visit our website animaldermatology.com!
Compensation details: 29-38 Hourly Wage
PId5026ad2d5f1-31181-38344623
IT Technican
Remote support technician job in San Francisco, CA
We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members).
Key Responsibilities:
Network & Connectivity Support
- Maintain internal network connectivity
- Troubleshoot Wi-Fi issues
- Provide printer and internet support
Helpdesk & Customer Service
- Respond to support tickets and resolve technical issues
- Deliver excellent customer service through direct interaction with staff
- Provide onsite support three days per week (Tuesday-Thursday)
Password & Account Management
- Reset passwords and troubleshoot login issues
- Assist with account access problems
Inventory & Hardware Management
- Track and manage hardware inventory
- Perform light helpdesk tasks, including basic troubleshooting for:
o Windows systems
o Mobile devices
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 2+ years of experience in IT support or helpdesk roles
- Strong troubleshooting skills for network and hardware issues
- Excellent communication and customer service abilities
- Ability to work onsite as scheduled
IT Technician
Remote support technician job in Oakland, CA
Who we are: La Cl nica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. We have spent over 40 years advocating for and creating a health-home for the many that have been denied access to care. As health care activists, we are dedicated to ensuring that individuals who do not have healthcare coverage receive the same quality healthcare as those who do. From our genesis as a community health center in 1971, we understood that we cannot heal our communities without also addressing the economic and social factors that affect health. Many times, this requires that we go outside and provide services in other settings that link individuals to our health center for preventive and primary care. Over 90,000 individuals come to La Cl nica because it is a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services to improve and maintain their health and well-being. While we are still known for our activism and spirit of social justice, we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa and Solano counties.
Who you are: As a Computer Hardware Technician, you will have a unique opportunity to work at the top of your skills in providing critical and seamless support to a team of Health Care Providers and Non-Providers and to interface with a multicultural patient population. You will also have rich and meaningful opportunities to learn the newest technologies in healthcare such as NextGen Practice Management and Health Records Systems.
Individuals in this position are responsible for installing and maintaining personal computers and software, other types of data processing hardware including but not limited to communication equipment, printers, all forms of cabling, and other types of computer, server, and network applications; and maintaining an internal customer service department which requires diverse knowledge of various software applications, hardware platforms, and various operating systems.
Major Areas of Responsibility include but are not limited to:
Installs, maintains, and repairs hardware and software for computer, printer, fax, point of sale, and communications and network- based equipment, throughout the Agency, through the use of a formal preventive maintenance schedule.
Provides basic training and orientation to agency staff on the use of computer hardware and software.
Maintains appropriate records, trouble logs, inventory records and job/project status files.
Responsible for nightly backup/restore (may require occasional weekend or after hours work).
Receives in-coming trouble calls and respond appropriately and in a timely fashion. Will be on-call as needed.
Participates in, in-service training programs, attends staff meetings and as required.
Other duties as assigned by supervisor.
Minimum Job Requirements
A.A. degree with three to five years' experience with PC-based environments relating to software, hardware, and communication issues or A+ certification with four to six years' experience required. MCSE candidates are a plus.
Must be able to construct communications cabling to include standard CAT 3 and CAT 6.
Must know and be able to troubleshoot Microsoft applications such as MS Word, MS Excel, MS Outlook, and other software applications as required.
Must have knowledge and experience with NextGen PM/EHR software or other Electronic Medical Records systems.
Must have full working knowledge of all computer components, motherboards and etc; plus their interaction with each other in various types of computer hardware installations.
6 Must be able to perform computer, printer, and communications error diagnostics through the use of hardware and/or software, and provide sound analysis and effective and timely repair.
Ability to work courteously and effectively as a team member to support the quality/efficiency standards established for the organization; work independently; exercise good judgment; spell correctly; communicate effectively orally and in writing, make accurate mathematical computations, follow oral/written instructions, perform clerical work in a methodical, independent and thorough manner with speed and accuracy with minimal supervision.
Ability to work across cultures and demonstrate support of diversity, equity and inclusion.
Must have the physical stamina to function effectively in a position that involves heavy lifting (50 lbs) and working in cramped spaces.
Must have a personal vehicle with valid driver license plus current vehicle insurance and registration in order to travel from site to site within the agency.
Knowledge of Linux and/or UNIX is a plus.
Salary: $30.13-$39.53 DOE
2,200+Take Home ER-It's The Hotness Plus Some
Remote support technician job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
IT Technician
Remote support technician job in Salida, CA
Community Health Centers of America (CHCA) provides dependable and affordable healthcare for underserved regions. As a Federally Qualified Health Center, we're expanding our reach in California, ensuring every community member has access to compassionate care. Community Health Centers of America began its journey in 2019 as a 501(c)(3) non-profit organization and continues to grow. Our mission? Providing accessible and affordable healthcare for all, today and every day.
CHCA is seeking a full-time IT Technician to join our growing team at our Salida office. This position will be responsible for installing, maintaining and repairing hardware and software components of the organization's computers. You will also train users of the systems. This work is done remotely from the office or with on-site visits, as needed. Our sites span from Sacramento to Bakersfield and will require up to 40% travel. This is a fast-paced environment with a strong commitment to excellence, where attention to detail, adaptability, and a proactive attitude are essential for success. This role offers the opportunity to make a meaningful impact in a dynamic and rewarding environment. The regular work schedule will be Monday through Friday.
Key Responsibilities:
Setup workstations with computers and necessary peripheral devices (routers, printers etc).
Check computer hardware (HDD, mouse, keyboard, etc) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Join us and make a difference in the lives of our patients by ensuring they receive the highest level of care.
Benefits:
Competitive compensation
Comprehensive heath benefits (medical, dental, vision, life & voluntary)
401(k) with generous matching
Employee assistance program
Vacation, paid holidays and paid sick time
Requirements
Qualifications:
3 years proven experience as IT Technician
In-depth knowledge of diverse computer systems and networks
Excellent diagnostic and problem solving skills
Good knowledge of internet security and data privacy principles
Certification as IT Technician preferred (CompTIA A+, Microsoft Certified IT Professional, etc)
Strong computer skills, including high level of proficiency and knowledge in Microsoft Office, computer operating system, internet and email
Familiarity with healthcare industry and EHR systems preferred
Bachelors degree in computer science or related field or equivalent years of experience
High school diploma or GED required
Attention to detail
Effective communication, both written and verbal
Excellent organizational and follow up skills
Self-starter and works effectively alone or in a team
Valid driver's license with automobile insurance
Salary Description 30.00-35.00 per hour, depending on experience
Mechanical Integration Technician (night shift)
Remote support technician job in San Jose, CA
Night Shift: Monday - Friday, 2:30 PM - 11:00 PM
Our client is seeking a motivated and skilled Mechanical Integration Technician to join their spacecraft assembly team in Palo Alto, CA. In this role, you will be responsible for the mechanical assembly, integration, and handling of spacecraft and spacecraft components through various build and test phases. You will work closely with Mechanical Vehicle Engineers (MVEs) to help develop, assemble, and test advanced satellite systems supporting both commercial and government space missions.
Key Responsibilities
Perform mechanical assembly and testing of communication satellites and ground support equipment.
Support MVEs in developing assembly and test processes, methods, sequences, and specialized tooling or fixtures.
Assemble and install flight hardware, including structural parts, RF waveguides, electronic units, coax cables, harnesses, antennas, and thermal blankets per engineering drawings, specifications, and procedures.
Maintain all required build documentation, including ASIs, rework shop orders, component installation logs, mate/demate logs, and task logs.
Safely perform spacecraft handling and movement operations.
Assemble and conduct checkout of ground support equipment (GSE).
Support test equipment setup and test operations as directed.
Operate cranes, man lifts, tugs, and handling equipment safely and efficiently.
Provide guidance and training to junior technicians as required.
Minimum Qualifications
Must be a U.S. citizen or permanent resident.
High school diploma or equivalent required.
Minimum 3 years of relevant mechanical assembly or integration experience.
Ability to accommodate shift work and occasional mandatory overtime.
Must be physically capable of:
Working on ladders up to 18 ft and platforms/man lifts up to 40 ft high.
Lifting up to 50 lbs.
Working in confined spaces (e.g., spacecraft interiors, thermal vacuum, and acoustic chambers).
Performing tasks while lying flat or in physically demanding positions for extended periods.
Able to obtain and maintain certifications in:
ESD Awareness
Contamination Control
Flight Hardware Handling
DC Connector Mate/Demate
Adhesive and Thermal Compound Bonding
Component Torqueing
Must understand and adhere to all safety protocols, including PPE use (safety glasses, safety shoes, hearing protection, fall protection, etc.).
Preferred Qualifications
A&P Certification or equivalent aerospace/mechanical background.
Prior experience in spacecraft or aerospace assembly, integration, and test environments.
Tech Lead, AI Compute Infrastructure
Remote support technician job in San Francisco, CA
At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Learn more at *************** Visit our Mission and Culture doc here.
We are seeking a seasoned Technical Leader to build and scale the foundational compute infrastructure that powers our state-of-the-art AI models-from multimodal training data pipelines to high-throughput, low-latency video generation.
Responsibilities
You will be the core engineer responsible for building the robust, efficient, and scalable platform that enables our research and production teams to rapidly iterate on HeyGen's generative video models. Your contributions will directly impact model performance, developer productivity, and the final quality of every AI-generated video.
* Optimize GPU Utilization: Design and implement mechanisms to aggressively optimize GPU and cluster utilization across thousands of devices for inference, training, data processing and large-scale deployment of our state-of-art video generation models.
* Develop Large-Scale AI Job Framework: Build highly scalable, reliable frameworks for launching and managing massive, heterogeneous compute jobs, including multi-modal high-volume data ingestion/processing, distributed model training, and continuous evaluation/benchmarking.
* Enhance Observability: Develop world-class observability, tracing, and visualization tools for our compute cluster to ensure reliability, diagnose performance bottlenecks (e.g., memory, bandwidth, communication).
* Accelerate Pipelines: Collaborate closely with AI researchers and AI engineers to integrate innovative acceleration techniques (e.g., custom CUDA kernels, distributed training libraries) into production-ready, scalable training and inference pipelines.
* Infrastructure Management: Champion the adoption and optimization of modern cloud and container technologies (Kubernetes, Ray) for elastic, cost-efficient scaling of our distributed systems.
Minimum Requirements
We are looking for a highly motivated engineer with deep experience operating and optimizing AI infrastructure at scale.
* Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
* 5+ years of full-time industry experience in large-scale MLOps, AI infrastructure, or HPC systems.
* Experience with data frameworks and standards like Ray, Apache Spark, LanceDB
* Strong proficiency in Python and a high-performance language such as C++ for developing core infrastructure components.
* Deep understanding and hands-on experience with modern orchestration and distributed computing frameworks such as Kubernetes and Ray.
* Experience with core ML frameworks such as PyTorch, TensorFlow, or JAX.
Preferred Qualifications
* Master's or PhD in Computer Science or a related technical field.
* Demonstrated Tech Lead experience, driving projects from conceptual design through to production deployment across cross-functional teams.
* Prior experience building infrastructure specifically for Generative AI models (e.g., diffusion models, GANs, or large language models) where cost and latency are critical.
* Proven background in building and operating large-scale data infrastructure (e.g., Ray, Apache Spark) to manage petabytes of multi-modal data (video, audio, text).
* Expertise in GPU acceleration and deep familiarity with low-level compute programming, including CUDA, NCCL, or similar technologies for efficient inter-GPU communication.
What HeyGen Offers
* Competitive salary and benefits package.
* Dynamic and inclusive work environment.
* Opportunities for professional growth and advancement.
* Collaborative culture that values innovation and creativity.
* Access to the latest technologies and tools.
HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-Apply