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Remote Support Technician Jobs in Hewitt, TX

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  • IT OFFICE COORDINATOR

    McLennan County (Tx 4.2company rating

    Remote Support Technician Job 7 miles from Hewitt

    Reporting to the IT Director, the Office Coordinator supports the Information Technology Department by performing a variety of responsible administrative support functions. This may include, but is not limited to: providing information and support services; routing phone calls; assisting the public; preparing and processing letters or memos; writing, assisting, researching and helping enforce policies and procedures; preparing agendas; scheduling meetings; and providing daily assistance to the IT Director. This position serves as liaison between the IT Director, IT Department, vendors, boards, commissions, community organizations/committees, county departments, and local elected official offices. The Office Coordinator directs office operations and procedures in order to ensure regulatory compliance, and organizational effectiveness and efficiency.ESSENTIAL JOB FUNCTIONS: * Maintains/inputs payroll time sheets, ensures compliance with County policy * Ensures compliance with all relevant regulations (e.g. CJIS, HIPAA, etc.) Researches, monitors and interprets current Federal, State and local policies, rules, codes or regulations for application to department operations * Maintains records, documents, and assists in monitoring department contracts * Supports and assists managers with project coordination, technical research, and administrative functions * Maintains inventory of all operational supplies and equipment; keeps the office supplies and equipment organized and functional * Maintains general files, equipment lists, and staff lists * Develops, conducts, and/or acquires training regarding state and federal standards, laws, department policies, and procedures for all staff * Certifies training hours; processes forms for employee training files; reviews and updates training files * Assists with periodic/annual departmental budget analysis, research, development, and preparation * Monitors the departmental budget; enters requisitions and purchase orders * Assembles data and creates reports, spreadsheets, and presentations * Conducts research, and may gather necessary bidding documents to be used by the IT Department * Plans and sets-up meetings, conferences, etc. Coordinates travel arrangements * Assists in the administration of the department by providing first-level contact as a liaison between County employees and IT staff, coordinating employee meetings, and assisting personnel with duties as needed * Reviews departmental practices, equipment, systems, and procedures to ensure optimal operational efficiency * Coordinates IT Department communications to ensure clear, concise, and consistent incoming and outgoing messaging * Reviews and prepares correspondence and reports; coordinates Commissioners Court agenda items * Prepares invoices, memos, letters, financial statements, and other documents; using word processing, spreadsheets, database, or presentation software. Delivers paperwork to various departments as necessary * Organizes the IT Director's calendars and schedules; coordinates appointments, meetings, workshops, and presentations for the department * Opens, sorts, and responds to incoming correspondence, including post, facsimiles, and email * Provides customer service by answering phone, taking messages, and assisting with complaints and requests for help/information; coordinates helpdesk communications * Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures * Regular attendance and timeliness are required LIMITATIONS AND DISCLAIMER: The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.LIMITATIONS AND DISCLAIMER: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. EDUCATION: Required: * High school diploma or GED Preferred: * Associate degree in Public Administration, Business Management, Communications, or related field SKILLS ~ EXPERIENCE: Required: * 3 years' experience in an office coordinator, administrative, or similar position * Must be able to obtain CJIS (Criminal Justice Information Service) certification. * Must possess strong communication and interpersonal skills in dealing with County employees, Elected officials, and the general public in person, by telephone, and via other communication methods * Must be able to type and perform data entry * General skill in operating standard office equipment such as personal computers, photocopiers, fax machines, scanning equipment and multi-line telephones * General knowledge of basic hardware and software and uses of a variety of different computer operating systems such as Microsoft Office, Excel, Outlook * Keen attention to detail; careful and accurate documentation * Possess a thorough understanding of the importance of confidentiality * Ability to establish and maintain effective working relationships with county officials, federal, state and local government officials, associates and the general public * Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks * Knowledge of principles and practices of supervision, leadership, motivation, team building, organization, training, and conflict resolution Preferred: * 5 years' experience in an office coordinator, administrative, or similar position * Experience in researching /analyzing data and providing reports * Proficient knowledge of McLennan County regulations, policies, and procedures DISCLAIMER: McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. All Employees o Must be committed to achieving excellence in assigned duties, always in service of the county and community o Must have ability to earn and keep the trust of fellow employees and the community at large o Must be approachable and ready to help fellow employees and the general public ENVIRONMENTAL FACTORS: Works mostly indoors in a well-lighted, air-conditioned office. Maintains contact with McLennan County employees, vendors, elected officials, and the public. Makes occasional walking/driving trips to other locations.PHYSICAL DEMAND REQUIREMENTS: Standing, sitting (working at computer terminal), compiling reports, performing general office work, walking (to other offices), lifting (boxes or other items, less than 50 pounds), handling (confidential information including reports, checks, files, supplies, and mail), fine dexterity, (typing and writing), vision (reads mail/e-mail, files, proofreads reports, and computer work). HOURS / SPECIAL CONDITIONS: Monday - Friday from 8am to 5pm, minimal overtime when needed or required
    $33k-45k yearly est. 15d ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Remote Support Technician Job 7 miles from Hewitt

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-46k yearly est. 12d ago
  • IT Help Desk Technician

    McLane Intelligent Solutions 4.7company rating

    Remote Support Technician Job 26 miles from Hewitt

    At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency. Responsibilities: Provide first-level technical support to end users for various software and hardware issues. Document all interactions and resolutions in our ticketing system for tracking and future reference. Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary. Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution. Continuously learn and stay updated on new technologies and systems relevant to the company's services. Requirements Strong passion for technology and helping others with IT issues. Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting. Excellent communication skills and a customer-oriented attitude. Experience with ticketing systems and remote support tools is a plus. Ability to work well under pressure and manage multiple tasks simultaneously. Helpful to have IT certifications such as CompTIA A+, Network+ or similar. High school diploma required; Associate's or Bachelor's degree in IT or related field preferred. Previous experience in a Help Desk role or customer service experience is highly valued. Benefits Competitive base salary. Comprehensive benefits package including health insurance, retirement plans, and paid time off. Ongoing training and professional development opportunities. Fast-paced and collaborative work environment with opportunities for career advancement.
    $28k-49k yearly est. 60d+ ago
  • Software Support Specialist

    Axiscare

    Remote Support Technician Job 7 miles from Hewitt

    Job Description - Software Support Specialist Reports To Director of Customer Support We are seeking individuals that are a good fit for our company values. In addition, we are hiring candidates that are: Positive and encouraging - believing the best in themselves and others Desiring to learn and grow - curious and seeking to "get a little better every day" Responsible to show up to work consistently Persistent/steady in the way they approach their work Persistent in fulfilling company/manager expectations Able to work collaboratively and independently Possessing the intellectual ability and soft skills required to guide clients in the features of the AxisCare software. Summary The primary objective of the AxisCare Software Support Specialist is to guide and empower our clients to effectively utilize our robust home care software and its many integrations. Becoming a subject matter expert of the user interface side of the AxisCare software is paramount as this position requires prompt, professional, and accurate software support. This position is not a development position (writing code), traditional IT support (maintenance/repair), or a remote call center where agents have a very scripted troubleshooting process. This position requires our agents to have a high level of cognitive, learning, troubleshooting, and social skills. The Software Support Specialist is responsible for handling client inquiries via phone and occasional video calls, emails, and chats while striving to deepen their understanding of the issues at hand while helping our clients grow in their understanding of the software. Software Support Specialist Job Duties Answer the next call or email - Receive and analyze client requests and provide a thorough explanation and/or solution to the request via troubleshooting. Manage your work - Follow up with clients and keep notes through ZenDesk Report problems - Communicate user issues, program bugs and feature requests with appropriate managers Seek out opportunities to learn and grow - View and utilize the multiple internal learning resources Help others learn and grow - Create help articles and possibly training videos when assigned for new features and updates Do what you say you will do - Arrive to work early/on time to work, follow through on promised call-backs and client meetings. Software Support Specialist Requirements Professional demeanor and excellent phone etiquette Strong problem identification and resolution skills Excellent listening skills Ability to work individually and as part of a team High level of integrity and work ethic Proficient navigating computer software programs Proficient in written and verbal communication, with ability to type quickly (40+ WPM preferred) Ability to receive honest and candid feedback about work performance Candidates will be asked to complete a brief behavioral and cognitive assessment to help determine job and team fit. Software Support Specialist Working Conditions Manual dexterity required to use desktop computer and peripherals In-Office Hours Monday - Friday 8am-5pm On-call as necessary - work that exceeds 40 hours per week is time and a half Software Support Specialist Compensation We pay competitively depending on experience, skills, education and training. In addition, after 90 days, if successful understanding and application of training has been attained, the pay rate may increase. Other pay increase opportunities, such as incentive bonuses for meeting certain individual and team goals, also exist (see below). Monthly performance incentives based on percentage of individual work completed. Annual performance incentives determined by contribution to reaching team goals. Health Insurance provided to the employee at no cost (medical, dental & vision). Job Type: Full-time On-site Salary: TBD depending on experience, qualifications and skills. Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8-hour shift Day shift Monday to Friday On call Overtime Education: Bachelor's or equivalent experience (Preferred) Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred) Work Location: Waco, Texas company headquarters (In person) About AxisCare According to Pew Research, roughly 10,000 baby boomers turn 65 every day, and the American Society on Aging calculated that an American has a 70% chance of needing help with activities of daily living such as dressing, bathing, hygiene, etc. This has led to an unprecedented increase in Home Care agencies in the U.S. and abroad who strive to help those who have difficulty helping themselves, specifically offering non-medical (also referred to as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry leaders to help meet the demand for a more userfriendly and mobile-compatible solution. Our product is a web-based management platform that helps agencies manage CRM and marketing, Caregiver/Client scheduling, billing, payroll and much more. Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 6 other countries. We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
    $53k-84k yearly est. 60d+ ago
  • Sr. Computer System Technologist II

    Amentum

    Remote Support Technician Job 41 miles from Hewitt

    As an ATMP Regional Maintenance Engineer, you will be part of the ATMP Team by supporting government and contractor stakeholders throughout all phases of the system lifecycle, monitoring system status, and directing / documenting repairs. **Responsibilities:** + Manage and administer ATMP maintenance program throughout the area of operation (AOR). + Perform all aspects of ATMP systems troubleshooting and repair to include communications-electronics, computer systems, sensor systems, LAN and data communications, configuration and maintenance of servers, routers, switches, multiplexers, workstations and peripherals as required on a per system basis + Perform inspections of system components, preventive maintenance, testing and troubleshooting of modules and circuit cards to the lowest replaceable unit (LRU). + Work with minimal supervision, documenting maintenance tasks via local and web- based reporting system, providing system functional briefings to customer and supervisor. + Perform moderately complex technical functions such as set up, operation, maintenance, modification, circuit testing, calibration and troubleshooting of electronic or electro-mechanical systems, or specialized test equipment to support products or product performance to validate, investigate and resolve matters of significance. + Perform operational test and return to service checks. + Develop integration plans and performs hardware integrations and manage documentation schematics and modifications. + Configure computer software, communications devices, and peripheral equipment to operate within designated networks. + Perform logistic support requirements such as research, and equipment and spare part inventories. + Provide Technical representation at meetings and consultations with clients or their representatives. + Manages customer expectations as the on-site company representative. + Maintain strong attention to detail. + Maintain a positive attitude and work as a member of a cohesive team as well as independently. + Interact with all levels of the organization in a professional, diplomatic, and tactful way. + Multi-task efficiently and work in a fast-paced environment on multiple projects. + Supports the cross training and cross utilization of all ATMP team members in a collaborative environment as well as train new members of the team on needed skills supporting ATMP TADSS systems. + Perform all other duties as assigned. + Mandatory travel (TDY) to multiple locations within your assigned area of operations with most of the time spent providing repairs in a shop environment and at the customer location **Requirements:** + Demonstrated experience with digital Knowledge Management and Maintenance Management Systems (e.g., MS SharePoint, Inventory Control, Order Management, and others) as a power user. + A self-starter, willing to work independently and take complete ownership of complex problems. + Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. + Demonstrated ability in interfacing with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of software and hardware installation. + Be able to travel within the area of reasonability and perform duties that are maintenance support related but may not be specific to a particular ATMP domain though cross utilization **Clearance Required:** + Active Secret Clearance with the ability to obtain a TS/SCI with Poly **Minimum Education:** + A Bachelor's degree in Engineering, Science, or Math is required. + 6 years' relevant professional work in place of a degree **Minimum Years of Experience:** + At least 2 years of advanced knowledge and experience in administering, developing, running tests on, implementing, and maintaining operating system and related software. + At least one year of experience directly supporting an ATMP Family of Systems TADSS (JLCCTC, IEWTPT, TGS, TCDCGS-T, GFT, CBCSE, LVC-IA, MRF, SMART-T, and MILSTAR) in a training or deployed environment. **Required Certifications:** + Current DoD 8570 IAT level II baseline security certification (i.e. Security+CE) **Preferred:** + Demonstrated experience in maintenance management of more than one ATMP TADSS system. Highly prefer experience with JLCCTC, IEWTPT, GFT / DCGS-A systems + DoD 8570 Fully Compliant with formal Computing Environment certification (i.e. CCNA, CCNP, VCP-CTA, VCP-DCV, VCP-NX, Microsoft, Linux, ect.) + Demonstrated skills and expertise in the following technologies: SQL/XSQL Server Administrator (SA), Microsoft O/S and security, Information Assurance (IA), IP Data Networking and Vulnerability Assessment product engineering and design, IP network vulnerability scanner Tier 3 support, REM 3.X / Retina 5.X and greater, ACAS Security Center 4.X / Nessus 5.X or greater and HP Tenable Nessus products + Currently active process improvement certification (e.g., Certified CMMI Associate, Lean Six Sigma Green Belt or above, PMI PMP, ITIL, etc.) \#javelin
    $66k-90k yearly est. 18d ago
  • Device Support Technician

    Sharetec Systems, Inc.

    Remote Support Technician Job 7 miles from Hewitt

    Sharetec is looking for a Device Support Technician to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business. We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service. This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000. Who will love this role: Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills. Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers Someone who thrives in a fast-paced environment and likes to be busy. Someone with a passion for process improvements and making something better today. Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience Someone who can communicate technical solutions in a user-friendly, clear, and professional manner As Device Support Technician, you will: Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person. Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Set up and support users with basic software applications, operating systems, and network connectivity on their devices. Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices. Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up. Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM. Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices. Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles. Stay updated with the latest technology trends and advancements in the supported devices to provide effective support. Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues. You should have: High school diploma or equivalent; additional technical certifications or degrees are a plus. Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Strong knowledge of computer hardware components, peripherals, and mobile devices. Familiarity with Windows and/or Mac operating systems and common software applications. Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS. Minimal Red Hat knowledge to troubleshoot basic Linux-related issues. Excellent troubleshooting and problem-solving skills with the ability to work under pressure. Exceptional customer service and communication skills, both verbal and written. Ability to prioritize and manage multiple tasks while maintaining attention to detail. Strong documentation and organizational skills. Ability to work independently and collaboratively within a team environment. Flexibility to work outside regular business hours if required. REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time. Why Sharetec Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day. Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises. Sharetec is an equal opportunity employer. #ZR Salary Description $45000 - $50000
    $45k-50k yearly 12d ago
  • Device Support Technician

    Sharetec

    Remote Support Technician Job 7 miles from Hewitt

    Full-time Description Sharetec is looking for a Device Support Technician to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business. We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service. This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000. Who will love this role: Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills. Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers Someone who thrives in a fast-paced environment and likes to be busy. Someone with a passion for process improvements and making something better today. Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience Someone who can communicate technical solutions in a user-friendly, clear, and professional manner As Device Support Technician, you will: Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person. Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Set up and support users with basic software applications, operating systems, and network connectivity on their devices. Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices. Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up. Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM. Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices. Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles. Stay updated with the latest technology trends and advancements in the supported devices to provide effective support. Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues. You should have: High school diploma or equivalent; additional technical certifications or degrees are a plus. Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Strong knowledge of computer hardware components, peripherals, and mobile devices. Familiarity with Windows and/or Mac operating systems and common software applications. Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS. Minimal Red Hat knowledge to troubleshoot basic Linux-related issues. Excellent troubleshooting and problem-solving skills with the ability to work under pressure. Exceptional customer service and communication skills, both verbal and written. Ability to prioritize and manage multiple tasks while maintaining attention to detail. Strong documentation and organizational skills. Ability to work independently and collaboratively within a team environment. Flexibility to work outside regular business hours if required. REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time. Why Sharetec Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day. Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises. Sharetec is an equal opportunity employer. #ZR Salary Description $45000 - $50000
    $45k-50k yearly 60d+ ago
  • Campus Technology Support Specialist, 2025-2026 School Year

    Killeen ISD (Tx

    Remote Support Technician Job 39 miles from Hewitt

    Campus Technology Support Specialist, 2025-2026 School Year JobID: 3603 Campus Professional Support/Campus Technology Support Specialist Additional Information: Show/Hide Job Title: Campus Technology Support Specialist Reports To: Campus Principal FLSA Status: Exempt SUMMARY Collaborates with campus and technology services team members to ensure the optimal, efficient operations of campus technology resources. Maintains high availability of all systems and resources for students, teachers, and staff. Provides training on applications and digital resources. Ensures all hardware, system and network software, and applications are installed correctly and maintained properly. Assists with the development and maintenance of classroom technology systems, lifecycle deployments, and change management processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Assists the campus and district in evaluating the implementation of technology at the campus and district levels as well as ensure all technology-related activities on a campus are compatible with the campus and district goals, plans and objectives. Develops, and models for students, classroom projects that integrate technology into the four core curriculum subjects: ELAR, Math, Science and Social Studies. Provides hands-on technical assistance and troubleshooting to campus faculty and staff on all campus technology resources including, but not limited to: hardware, software, and audio visual equipment. Maintains current knowledge of national/state educational technology standards (NETS, TEKS, etc.). Assists teachers and staff in the implementation and effective utilization of all classroom technology resources including hardware, software, input devices, and peripheral equipment. Provides professional development to campus staff on the use of resources, services, and applications to include hardware, software, input devices, and peripheral equipment. Attends and provides training during the district's annual technology conference. Attends professional development sessions and training for Campus Technology Support Specialist as scheduled by various district departments. Oversees the support and maintenance of equipment and resources and troubleshoots, repairs, and/or replaces all forms of campus technology resources in classrooms, labs, offices, libraries, etc. Collaborates closely with technology services support staff to assist in systems maintenance, upgrading, and planning on district computing resources, patch management, desktop operating systems, desktop management, software upgrades and resource management and accountability including, but not limited to servers and operating systems. Assists with and maintains compliance with software licensing requirements and district inventory processes. Provides hands-on support to district lifecycle deployments to include campus planning and inventory, imaging, deployment, installation and implementation ensuring maintenance of district inventory requirements. Complies with repair and ticket tracking through district automated ticketing system in addition to any requisite process reporting, etc. Works directly with assigned tickets for the assigned campus and manages the workload for support of the assigned campus. Troubleshoots connectivity issues, identifies resources that are not available for connectivity and coordinates with technology services support staff for corrective action, and provides guidance and support to the campus on areas of available connectivity, etc. Assists campus leadership and staff in the development of new and/or revised campus technology plans, resource recommendations, software acquisition and installation as well as staff training on resources. Attends scheduled meetings and works closely with the technology services team in the overall support of the campus. Consults with users, to determine hardware, software, or system functional specifications. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Bachelor's degree, and three years of technology-related work experience or three years teaching/training experience, or combination of the two required. Familiarity with Schoology or other similar learning management systems and K-12 experience, preferred. Familiarity with multiple OS and applications preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret general technical periodicals, professional journals, technical procedures, or governmental laws and regulations. Ability to write reports, business and educational correspondence, and procedure manuals. Ability to communicate effectively (verbal and written). Ability to effectively present information and respond to questions from administrators, faculty, and students. MATHEMATICAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to detect, analyze, and resolve computer related problems, and maintain emotional control under stress. OTHER SKILLS and ABILITIES Ability to utilize and install a variety of computer hardware and software. Also, must be familiar with networking. Must have a working knowledge of Windows and Mac OS, Microsoft Office productivity suite for Windows and Mac OS, other productivity solutions, and web applications. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to stand, kneel, squat, bend, stoop, push, pull, and twist. The employee is frequently required to walk, climb stairs/ladders, grasp, squeeze, extend/flex wrist, reach overhead, and drive. The employee must frequently lift and carry (15-44 pounds) and occasional heavy lifting (45 pounds and over). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, outside weather conditions, and extreme heat. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate/loud. Occasional district-wide travel to multiple campuses as assigned. Revised Date: October 30, 2018 The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.
    $37k-62k yearly est. 8d ago
  • Servicing Analyst

    Magna Servicing LLC

    Remote Support Technician Job 3 miles from Hewitt

    ## Servicing Analyst {#servicing-analyst dir="ltr"} ::: {dir="ltr"} 100 Ritchie Road, Woodway, TX 76712 ## Full job description {#full-job-description tabindex="-1"} Magna Servicing, Inc. (MS) provides servicing and tracking services for life insurance policies, focusing on investors in the life settlement industry. MS currently services more than 3000 insurance policies. MS offers a bespoke suite of services to fit the unique structure of each client, including payment of premiums, optimization of premiums, verification of coverage and tracking of insureds. MS is owned by Vida Capital, Inc. a multi-billion-dollar alternative asset management firm specializing in insurance-linked strategies, with a predominant focus on life settlements. This position performs a variety of policy servicing duties such as requesting and following up on insurance information, calling and correspondence with insurance companies, doctors' offices, and with insured's. This position will relay and resolve routine telephone inquiries, perform data entry, document notes as well as other forms of document management and insured tracking. Responsibilities: - Knowledge of and follow HIPAA requirements - Upload and document incoming documents - Request insurance information from insurance companies. - Contact insureds and doctors for updates - Work with third-parties to order and obtain medical records/life expectancies - Search for insureds using multiple sources on a time required basis - Locate deaths, process claim forms and submit to carrier - Data entry on every call made or received - Assist in answering other analysts calls - Call to verify premiums received and applied to policy - Process any owner/beneficiary changes on policies - Process DPW's, Conversions, LTD's - Process Annual Statements and written/verbal VOC's - Verify all information received for accuracy - Process incoming mail and distribute to departments - Attention to detail, follow-up and organization - Records maintenance, data input skills - Other duties as assigned Education and Qualifications: - High school diploma or GED - Experience related to life insurance policy knowledge preferred - Computer skills using Microsoft Word, Excel, Outlook and Adobe are required - Good communication and correspondence skills (written and verbal) - Accuracy and attention to detail is a priority - Ability to understand and follow specific instructions and procedures - Ability to communicate effectively, both orally and in writing - Ability to maintain confidentiality of records and information - Ability to identify discrepancies and problem solve Other Information: This role is full-time in our Waco office. Starting hourly rate for this position is $18/hr. In addition Magna Servicing offers health insurance including vision and dental, 401k options with employer contributions and generous PTO. Job Type: Full-time Benefits: - 401(k) - 401(k) matching - Dental insurance - Disability insurance - Health insurance - Life insurance - Paid time off - Vision insurance Schedule: - 8 hour shift - Monday to Friday Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. :::
    $18 hourly 3d ago
  • Site Technician

    Peregrine Team 4.4company rating

    Remote Support Technician Job 26 miles from Hewitt

    Peregrine Team is hiring for Site Technicians in Temple, TX. This position is a full-time, contract to hire role with full benefits and competitive pay. $18-20/hour INCENTIVE PROGRAMS * Bonuses added monthly * Gas reimbursement cards * Opportunities for promotions Job Duties: Clean, chemically treat, and vacuum physical surfaces within a construction, technical or GMP environment. Polish, finish, strip, and seal floors. Clean windows, glass allotments, mirrors, utilizing foamy water or different cleaners. Steam and clean rugs. Dust furniture, walls, machines, or hardware. Move heavy supplies, equipment, or furniture by hand or with hand trucks. Completes assignments quickly and professionally in accordance with the client's and the customer's expectations. Accountable for adhering to all safety regulations and job requirements. Perform other duties as assigned. Qualifications: High school diploma or equivalent - Required Ability to read, write, and speak English proficiently - Required Safety Toed Boots - Required Experience with basic cleaning duties on a construction site - Preferred Email your resume to [email protected] ASAP or apply here for consideration.
    $18-20 hourly 16d ago
  • MSP Associate / Computer Technician

    Nerdstogo

    Remote Support Technician Job 7 miles from Hewitt

    Who we are: Don't be offended when someone calls you a Nerd! Embrace it and join our journey at NerdsToGo! NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”. What you'll be doing in this role: You'll have an opportunity to join the front lines of a rapidly growing company and be an early critical member of our team. You'll also be able to impact the history of the company as we embark on a transformative journey with you as a main contributor. In this role you'll be a key technician for our MSP (Managed Service Provider) sector of our business. You'll provide outsourced IT to small businesses focusing on cyber security, data loss prevention, Microsoft/Google Suite efficiency, system monitoring & patching, and more. You'll also act as their remote help desk and occasional on-site technician helping resolve all IT questions and issues. Critical responsibilities include: Navigate conflict and empathize when a customer is frustrated with their technology Maintain a positive professional attitude with all customers at all times Provide excellent white glove service with every interaction Respond with urgency to needs of our small business clients Follow up and follow through with key points and updates when we are resolving a more complex issue Act on behalf of the client's business when troubleshooting third party software issues Assist with MSP marketing efforts and secure new clients Daily management of 10+ small business client needs Additional technician responsibilities include: Consult with customers in-store, over the phone, and on-site at their business or residence to provide solutions that best fit their needs PC Hardware and software fault isolation and repair Perform data recovery and loss prevention Upgrade and install software Manage virus protection and Spyware/Adware removal Enhance security solutions for home and small business technology Perform Network installation and maintenance (wired, wireless, LAN, WAN) Deliver one-on-one training Manage a daily workload of service tickets The ideal candidate will have experience with the following: 2 years minimum experience providing technical support Professional, high energy, customer-oriented work ethic Office suite; Word, Excel, & PowerPoint & Outlook In depth knowledge of Windows OS (Win 7, 8, 10, 11) Mac and Apple experience Strong knowledge of PC troubleshooting and repair PC imaging and configuration Routers, TCP/IP, WAPs, Wireless, and other networking devices Proficiency with peer-to-peer and client/server network configuration and troubleshooting Spyware / adware removal tools / antivirus programs Teaching with patience and to those with less knowledge on a complex subject Valid driver's license and clean driving record Why You'll Love it Here: Opportunity to join an incredible company that values people and results You have a chance to make a significant contribution on our history-making journey We take fun to another level, are infectiously positive, and truly care about one another Training assistance to grow your technical and soft skills Competitive benefits including performance based bonuses and payday every Friday So much variety- if you enjoy not doing the same thing every day, you'll absolutely thrive in this role Part Time Starting Can lead to Full Time quickly as the business expands. *Additional Information about COVID-19* · We follow all safety standards set out by the CDC, WHO, and state regulations. We closely follow updates and adjustments as we move through the various reopening phases. · In all of our efforts, the safety of our employees and customers will remain an utmost priority. Compensation: $16.00 - $18.00 per hour IT SERVICE PROFESSIONALS NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between. JOIN OUR TEAM AT NERDSTOGO At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place. NOW HIRING! We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
    $16-18 hourly 60d+ ago
  • ED Support Tech

    Baylor Scott & White Health 4.5company rating

    Remote Support Technician Job 7 miles from Hewitt

    The Emergency Department (ED) Technician, under the supervision of Nursing Staff, helps in the provision of emergency care. Performs duties and direct technical care requiring knowledge of basic patient care standards and medical technology. ESSENTIAL FUNCTIONS OF THE ROLE * Helps in patient care duties. Collects data such as vital signs, weight, pulse oximetry reading, pain scale reading, pain scale rating, visual acuity, nutritional intake and output and documents on appropriate forms. * Recognizes and reports abnormal data or findings promptly. Implements Physician, Provider and Nursing orders responsibly and documents interventions according to Hospital protocol. * Provides direct technical care. Helps with mobility, toileting, feeding and other personal care needs. * Performs phlebotomy to obtain venous blood samples and obtains and delivers other specimens for Laboratory review. * Helps or transports patients to and from the department. * Helps in patient education. Consoles patients and family members and responds to their concerns. * Performs clinical coordination activities. * Communicates effectively with Nurses, Physicians, and other healthcare team members to gather and exchange information related to patient care. KEY SUCCESS FACTORS * Knowledge and expertise of nursing and patient care standards and procedures. * Relational skills required to interact effectively with patients and staff. * Ability to follow established safety, infection control, environmental and isolation practices and procedures at all times. * Must be able to read, write and follow instructions and flow chart protocols. * Must be able to communicate thoughts clearly; both through speech and in writing. * General computer skills, including but not limited to: using required software applications, data entry, information security, electronic medical documentation, hand held scanning and email. * Corpsman Certificate preferred. * Emergency Medical Technician (EMT) preferred. BENEFITS Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based on position type and/or level QUALIFICATIONS * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 1 Year of Experience * CERTIFICATION/LICENSE/REGISTRATION - * Basic Life Support (BLS): BLS or BLS within 30 days of hire or transfer.
    $29k-39k yearly est. 14d ago
  • Desk Coordinator - Dogtopia of Waco

    Angel City Dogs

    Remote Support Technician Job 7 miles from Hewitt

    What we offer: Compensation Hourly Rate $12.50 Hourly Benefits bring your dog to work! Core Competencies: Consistent and timely attendance Ability to learn dog recognition Completion of all E-learning platforms NPS and phone scores Proper door control in all rooms Proper record keeping Participate and lead topics in team meetings Personal Characteristics Detail oriented Quick thinkers Emotionally intelligent Outgoing, enthusiastic by nature Fun-loving Strong observance skills Strong multitasker Excellent communicator Day to Day Duties Data entry Creating Pet Parent Charts Clean and Safe Environment To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete Keeping playrooms clean of messes at all times Does walk through and risk awareness inside and outside playrooms Ensure playrooms are following proper policies and procedures Cleaning may include, mopping, sweeping, trash and water refill Equipment check for proper operations Being proactive in making sure dogs are always in a clean and safe environment is key! Health and Grooming Spa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specifications Will learn how to identify dog breeds and behaviors Report dog scuffles right when they occur for safe wound cleaning if needed Work with team to assure our Quality of Care sets the standards for dog care Customer Service and Presentation Ability to work cohesively with their team in a respectful and professional manner Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction) Be knowledgeable on pricing and services Use social media to promote in-store and out of store events Strive for high customer review ratings by always smiling for the cameras and engaging in safe play! ENJOY your team! GROW your team! and PLAY to your fullest potential! As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun. Requirements Qualifications Must love dogs Ability to spend up to 100% of work time standing Ability to work flexible days and hours, including holidays and weekends Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills Ability to "own" a room of dogs All rooms are equipped with cameras for pet parents to stay engaged Caring for all furry friends as if they were a part of your famliy Keep data accurate with current dogs Engage, play and enjoy the furry friends Understand our Dogtopia-isms. the rules of which we, as Dogtopians live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever!
    $12.5 hourly 60d+ ago
  • Field Support Specialist - Bilingual

    Worldacceptance

    Remote Support Technician Job 7 miles from Hewitt

    World Finance, winner of the Top Workplaces USA award three years in a row and a two-time winner of Newsweek's Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We're an energetic team looking for a Financial Services Representative to guide customers on their financial journey. As a Financial Services Representative, you're the face of World Finance - empathizing, empowering, and engaging with our customers. The primary responsibility of the Financial Services Representative is to assist the Branch Manager in operating the branch effectively and efficiently and to maximize growth. This position is expected to utilize sound lending skills, maximize potential profits, and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an essential part of marketing the branch and Company culture. Hourly Pay: $15 - $20 What you'll do: Guide customers toward upward credit mobility through good financial choices. Provide top-tier customer service, assisting customers with questions, concerns, and products. Process and prepare loan applications. Take and process payments. Prepare loan documents and execute loan closing on current renewal loans. Balance assigned cash drawer daily. Prepare and complete the daily branch bank deposit and possibly transport money (operating cash, interim deposits, daily deposits) to and from the bank. Maintain strong customer relationships and build community within your branch. Other duties include but are not limited to: Call approved and unmade applications to close loans daily. Help build tax clientele and provide tax services. Send complete and accurate credit denial letters within 30 days from the date of application. Pay branch expenses as instructed by Branch Manager. Experience (and Requirements) that will WOW us! Must be able to demonstrate self-confidence and organizational skills. A history of choosing kindness, showing compassion, and helping others. The willingness to seek quality-driven solutions and embrace new ideas. Absolute team player - pitching in when needed and accepting help, too. To perform this job successfully, an employee must have basic computer skills. A valid driver's license & access to a dependable vehicle. Why World? We hire from within: we want to see you grow and climb in this company. Each year, we promote 80% of Financial Services Reps to management. 75% of World's Operations Executives moved up from a similar role. We pay you to give back: employees get paid volunteer hours each year. Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days. Paid holidays, vacation time, and a 401(k) plan (including company match). Be part of a team with clear values, strong community, and a sense of belonging. We'll get you home for dinner: your life outside of work is priority #1 You'll make a positive impact on the lives of the customers you serve. Who is World? Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually - turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,200 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever-expanding menu of customer-focused services and a commitment to teamwork, community, and care It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $15-20 hourly 1d ago
  • IT Technician

    City of Waco, Tx 4.2company rating

    Remote Support Technician Job 7 miles from Hewitt

    Minimum starting salary: $22.7325 hourly Minimum Qualifications: * Driver's License * High School Diploma or GED equivalent * 2 years of technical support experience Position Description: Under general supervision, provides first-level technical support for City employees for (IT); maintains computer hardware, software, and specialty equipment. Position Responsibilities: * Maintains and upgrades hardware, peripherals, specialty equipment and software applications; responds to requests for assistance, provides first-level technical support and resolves problems within scope of authority and training; duties may vary according to job assignment. * Provides technical support and training and implements solutions according to IT Department procedures. * Adds new users and sets access controls; maintains, tests and troubleshoots desktop systems. * Performs system maintenance and updates according to IT Department procedures and industry standards. * Refers complex problems to senior technical staff and tracks the problem until it has been resolved. * Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors and City staff; maintains confidentiality of work-related issues and City information.
    $22.7 hourly 5d ago
  • Texell Internship - IT Track (onsite)

    Texell Credit Union 3.7company rating

    Remote Support Technician Job 26 miles from Hewitt

    Job Details Temple Headquarters - Temple, TX $18.00 Hourly BankingDescription Texell Credit Union College Summer Paid Internship Texell Credit Union, voted the #1 credit union in Central Texas, and ranked the 11th Best Credit Union to work for in the nation by American Banker, is looking for a college-level IT intern for the Summer of 2025 to make a meaningful impact on our business. We offer the opportunity to gain real world work business experience to boost your resume and help you get a leg up in your post-college career search. Plus, we are going to pay you $18/hr. PROGRAM DETAILS Texell's summer internship program involves: Completing one or two major projects. Exposure to the operations of a financial institution by assisting with day to day operational tasks as well as attending select management, committee or board meetings. Working 28 hours a week from May after classes end through August before classes begin. Getting paid at $18 per hour. A tailored program based on your skills and career direction. Opportunity to support the community by participating in our Texell Serves employee volunteer and service program. QUALIFICATIONS Completion of 70 college credit hours (we will accept graduate students as well) Enrolled as a full-time student spring of 2025 (12 hours for undergrad, 6 hours for graduate school) Entering your final year of a bachelor's or graduate degree program at an accredited college or university APPLICATION Please submit a brief cover letter featuring any skills, experience or goals you wish to highlight.
    $18 hourly 19d ago
  • Support District

    Belton ISD (Tx

    Remote Support Technician Job 32 miles from Hewitt

    Statement of Acceptance - PLEASE READ THIS SECTION It is your responsibility to insure that the required documents are submitted with your application. The required documents are listed on the position. Applications are reviewed upon submission, and interviews are scheduled from that point forward, based upon the application pool. Please check your email frequently for a "Request for Interview" email. Not all applicants will be granted an interview. I grant permission for Belton ISD to request personal and employment references from those listed, and certify that I can, and will upon request, substantiate all statements made on this application and that such statements are true, complete to the best of my knowledge and are made in good faith. I understand that any misrepresentation of this information shall be cause for denial or employment and, if employed, for dismissal. Submission certifies that I hereby expressly authorize the Board of Education, its agents, and its employees to investigate my personal or employment history, expressly including, but not limited to federal and/or state criminal, law enforcement, or traffic records, which may include confirmation by fingerprint identification. Applications will be kept active for one year, inactive for one year, and destroyed after the application date the second year. Any originals of transcripts, certificates, etc., will also be destroyed after that time. The application must be renewed if further consideration is desired. I grant permission for Belton ISD to view and use the information on the examination tab of the Educator Certification Online System for verification of highly qualified and certification eligibility. Further, it is understood that this application becomes the property of the Belton Independent School District, which reserves the right to accept or reject it. ALL SECTIONS OF THE APPLICATION MUST BE FLAGGED AS COMPLETED, AND MUST BE SUBMITTED TO HR BEFORE IT CAN BE CONSIDERED. YOU MUST APPLY FOR EACH SPECIFIC JOB POSTING IN ORDER TO BE CONSIDERED A PART OF THE APPLICANT POOL FOR THAT POSITION. WE SUGGEST THAT YOU CHECK BACK REGULARLY FOR NEW JOB POSTINGS. By submitting this application, I acknowledge that I agree with all above terms and conditions. Conditions of Employment * Can you, after employment submit verification of your legal right to work in the United States? * Can you provide the necessary documentation to satisfy ESSA requirements as noted below? (Documentation must be provided in the attachment section of this application.) In response to the Every Student Succeeds Act (ESSA) which was signed into law December 10, 2015, a paraprofessional hired as an instructional aide working with children must meet ONE of the following requirements (THIS DOES NOT APPLY TO CLERICAL/TRANSLATOR/PARENTAL INVOLVEMENT). 1. Completed at least two years of study at an institution of higher education, OR 2. Obtained an Associate's (or higher) Degree, OR 3. Met a rigorous standard of quality and can demonstrate, through a formal state or local academic assessment: a. Knowledge of, and the ability to assist in instructing, reading, writing, and mathematics; or b. Knowledge of, and the ability to assist in instructing, reading readiness, writing readiness, and mathematics readiness, as appropriate. * Do you meet the SBEC Certification Requirements for an Educational Aide II certificate as noted below? (If the answer is yes, employment history must be documented in this application.) Educational Aide II Certificate requirement: Must be a high school graduate or hold a General Educational Development (GED) certificate; AND have satisfied one of the following requirements: have two creditable years of experience as an educational aide I; OR have a minimum of 15 semester hours of college credit with some emphasis on child growth and development or related subject areas: OR have demonstrated proficiency in a specialized skill area as determined by the local school district; AND have experience working with students or parents as approved by the district. Skills Questionnaire * Rate your classroom management skills. * Rate your ability to handle volatile situations General Questions * Copy this URL to another browser window to complete and submit the information contained. Once this has been done, you must come back to this screen, and ACKNOWLEDGE that you have completed this step by typing in yes or no. URL: ******************************** * Have you ever been convicted of, pled guilty or no contest (nolo contender) to, or received probation, suspension, or deferred adjudication for a misdemeanor or felony involving "moral turpitude"? Moral turpitude includes but is not limited to: dishonesty, fraud, deceit, theft, attempted theft, misrepresentation, deliberate violence, offense of a sexual nature, indecency with a minor, drug or alcohol-related offenses, or acts constituting abuse under the Texas Family Code. If yes, explain. * Have you ever had an ethics complaint filed against you at the Texas State Board for Educator Certification or any state education entity? If yes, explain. * Has a student or co-worker ever accused you of inappropriate conduct or sexual harassment? If yes, explain. * Have you ever been terminated or asked to resign your employment? If yes, explain. * Do you have a relative who is a member of the Belton ISD Board of Trustees? If yes, give the name and relationship of the relative. * Are you applying as a result of a referral from family, friend, or community member? If yes, list the referral source. * Are you a former Belton ISD Employee? If yes, provide when and where you were employed. * Have you attended school or worked under a different name? If yes, what name? * List any specific skills, certifications or licenses (include license #) you have. * List any languages spoken or written other than English. * How many total years of paid experience do you have related to this position? * Are you currently receiving an annuity from the Teacher Retirement System (TRS)? Position Requirements Educational Aide II REMINDER - REQUIRED DOCUMENTS FOR PARAPROFESSIONAL APPLICANTS: The following items are required for your application to be complete: * Documentation necessary to satisfy ESSA requirements as noted below: In response to the Every Student Succeeds Act (ESSA) which was signed into law December 10, 2015, a paraprofessional hired as an instructional aide working with children must meet ONE of the following requirements (this does not apply to clerical positions, translators or parental involvement): 1. Completed at least two years of study at an institution of higher education 2. Obtained an Associate's (or higher) Degree 3. Met a rigorous standard of quality and can demonstrate, through a formal state or local academic assessment: a. Knowledge of, and the ability to assist in instructing, reading, writing, and mathematics; or b. Knowledge of, and the ability to assist in instructing reading readiness, writing readiness, and mathematics readiness, as appropriate. SBEC Certification Requirements Educational Aide II: An applicant for an Educational Aide II Certificate must: be a high school graduate or hold a General Educational Development (GED) certificate; have satisfied one of the following requirements: Two ceditable years of experience as an educational aide I ; or minimum of 15 semester hours of college credit with some emphases on child growth and development or related subject areas; or have demonstrated proficiency in a specialized skill area as determined by the local school district; and have experience working with students or parents as approved by the employing superintendent. Benefits Belton ISD provides a comprehensive benefits package to all Full-Time employees. Benefits include health and dental insurance, life insurance, disability insurance, cancer insurance, vision insurance, cafeteria plan payroll deductions, social security and TRS. Refer to the district website for additional information. Attachments Certification Transcripts Cover Letter Resume Reference Letter 1 References Non-Certified Positions: 0 of 3 external references required.
    $28k-46k yearly est. 60d+ ago
  • IT Technician

    Classic Bank N A

    Remote Support Technician Job 43 miles from Hewitt

    This role is to ensure the stable operation of the in-house computer systems. This includes installing, configuring, maintaining, supporting, and optimizing PC hardware, software, and communication links. The person will also analyze, troubleshoot, and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. In compliance with established policies and procedures, assures the integrity and operations of the Banks information systems, at all locations. The person will also be working with the banks managed service provider as a second set of eyes and hands to troubleshoot problems onsite. Essential Functions + Troubleshoots computer equipment, ensuring it runs correctly, and recovers any lost or accidental deleted data. + Utilizes internal ticketing system and documents support issues with vendors related to technology. + Installs, configures, maintains, and troubleshoots end user workstation hardware, software, and peripheral devices. Coordination with 3rd party network support, as needed. + Supports and troubleshoots all local and wide area networking (with 3rd party network support), software and video devices related to branch offices. + Interacts with vendors, outsourcers, and contractors to maintain network products and services. + Assists with training new and existing users on application software and equipment. + Network Security administration + Active Directory accounts management. + File System Security management. + Group and Distribution List management. + Safeguards computer system information and operations, assuring that the appropriate security controls are in place. + Servers/Workstations/Printers + Installation of new systems. + Be able to stage and configure new systems using bank standards. + Maintenance and upgrading of existing systems. + Technical support for end-users. + Serves as backup to Information Technology Manager. + Maintains hardware lists for the different bank groups. + Monitor and maintain Intranet, and assist editors, when required. + Assists with ensuring compliance is maintained for all Bank policies relating to technology. + Performs other duties as required or assigned to maintain the Banks work and service standards. Minimum Level of Education + Minimum of Bachelors Degree in Computer Science and/or equivalent technical training in information systems and computer hardware and software field (i.e. A+ Certification, Network+ Certification, Security+ Certification, CCNA, ITIL, O365 Fundamentals). + Three or more years of hands-on experience with LAN & WAN administration or equivalent. Skills and Abilities Required + Ability to perform, maintain, and complete tasks/work in a timely manner with some/little supervision. + Extensive knowledge of Windows Server 2016/2019, SQL. + Extensive knowledge of communication systems. + Extensive knowledge of PC hardware. + Extensive knowledge of Microsoft 10 Operating Systems, various software applications that include Windows Office365 applications and the ability to integrate applications with each other and communication systems. + Intranet/Internet application knowledge. + Understanding of network security, virus, and malware protection. + Ability to deal effectively and tactfully with personnel of other departments and branches. + Ability to operate in a fast-paced production environment with consistent deadlines. + Ability to make quick decisions. Working Conditions + Required to use hands to finger, handle or feel; reach with hands and arms. + Requires corrected hearing in normal range of effective communication via telephone and alarms. + Willing to use personal phone before, during, and after hours, as needed. + Must be able to speak English. + May be required to either sit or stand for long periods of time. + May occasionally lift up to 50 pounds. + Ability to work overtime, including on weekends and/or holidays, as needed. + Specific vision abilities include close vision, distance vision and the ability to adjust focus. Considerable effort and eye strain from continued checking on the accuracy of all work. + Must have reliable transportation and be willing to travel to other branches. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. NOTE: All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up-to-date. Qualifications + Minimum of Bachelors Degree in Computer Science and/or equivalent technical training in information systems and computer hardware and software field (A Plus Certification / Network + Certification). + Five or more years of hands-on experience with LAN & WAN administration or equivalent.
    $36k-64k yearly est. 6d ago
  • Device Support Technician

    Sharetec Systems Inc.

    Remote Support Technician Job 7 miles from Hewitt

    Sharetec is looking for a Device Support Technician to join our team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business. We are seeking a skilled and customer-focused Device Support Technician to join our Hardware IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service. This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000 - $50,000. Who will love this role: * Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills. * Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers * Someone who thrives in a fast-paced environment and likes to be busy. * Someone with a passion for process improvements and making something better today. * Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience * Someone who can communicate technical solutions in a user-friendly, clear, and professional manner As Device Support Technician, you will: * Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. * Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person. * Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. * Set up and support users with basic software applications, operating systems, and network connectivity on their devices. * Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices. * Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up. * Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM. * Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices. * Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles. * Stay updated with the latest technology trends and advancements in the supported devices to provide effective support. * Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues. You should have: * High school diploma or equivalent; additional technical certifications or degrees are a plus. * Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. * Strong knowledge of computer hardware components, peripherals, and mobile devices. * Familiarity with Windows and/or Mac operating systems and common software applications. * Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS. * Minimal Red Hat knowledge to troubleshoot basic Linux-related issues. * Excellent troubleshooting and problem-solving skills with the ability to work under pressure. * Exceptional customer service and communication skills, both verbal and written. * Ability to prioritize and manage multiple tasks while maintaining attention to detail. * Strong documentation and organizational skills. * Ability to work independently and collaboratively within a team environment. * Flexibility to work outside regular business hours if required. REMOTE CANDIDATES: This position is open to candidates residing in the following states: Alabama, Arizona, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin. We cannot consider candidates who reside in other states at this time. Why Sharetec Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day. Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises. Sharetec is an equal opportunity employer. #ZR Salary Description $45000 - $50000
    $45k-50k yearly 60d+ ago
  • Senior VoIP Technician

    Killeen ISD (Tx

    Remote Support Technician Job 39 miles from Hewitt

    Senior VoIP Technician JobID: 3658 Technology and Information Systems/Senior Network Voice Technician Attachment(s): * Senior VoIP Technician.pdf
    $44k-72k yearly est. 6d ago

Learn More About Remote Support Technician Jobs

What are the biggest employers of Remote Support Technicians in Hewitt, TX?

The biggest employers of Remote Support Technicians in Hewitt, TX are:
  1. GFI Group
  2. HMG Holding Corp
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