Remote Support Technician Jobs in Huntington, WV

Marshall Health Network is looking for qualified candidates to fill a User Support Analyst vacancy. With technical guidance from the Network Administrator, the PC/Network Support Analyst functions as a technician performing installation and support of printers, personal computers (PC's), peripheral equipment, and end user network connectivity. This position is responsible for providing support for institution PC software and performing minor repairs to PC hardware. Assist with the performs training for rend users on PC software, hardware, printers, network access and electronic mail.

Marshall Health Network is looking for qualified candidates to fill a User Support Analyst vacancy. With technical guidance from the Network Administrator, the PC/Network Support Analyst functions as a technician performing installation and support of printers, personal computers (PC's), peripheral equipment, and end user network connectivity. This position is responsible for providing support for institution PC software and performing minor repairs to PC hardware. Assist with the performs training for rend users on PC software, hardware, printers, network access and electronic mail.

Requirements AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education 6+ years of professional, applicable experience Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Secret Clearance required to start Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis Experience supporting Windows 10, and MS Office 2013 Experience using Remedy or a similar ticketing system Strong analytical and follow through skills Strong verbal and written communications skills Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments Ability to work well independently on defined tasks Ability to work well as part of a team Preferred qualifications Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior USACE/ACE-IT experience Experience working in a DoD environment Experience supporting Office 365 Why IronArch Technology? Awarded Best Place to Work 8 times! Competitive compensation and market-leading bonus opportunities Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch. For qualifying high deductible health plans, IronArch also contributes towards a Health Reimbursement Account to cover eligible medical expenses. Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting 20 days of PTO accumulated per calendar year 11 paid holidays Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves Sabbatical programs Company-paid short- and long-term disability Company-paid life insurance Voluntary life, accidental and indemnity income replacement benefits Professional development reimbursement Health club reimbursement Pet insurance And more! Apply today to learn why IronArch Technology has been awarded “Best Place to Work” for the last 8 years! IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Req #2184 **Job Description** Posted Tuesday, October 29, 2024 at 9:00 PM **Job Responsibilities:** * Develops, supports, maintains, and revises (including but not limited to HL7 interfaces, EDI, APIs, etc.) between and among practice management, revenue cycle, and related systems in support of Marshall Health, the Marshall University Joan C. Edwards School of Medicine and affiliated organizations. * Monitors system activities and performance of revenue cycle and related applications and escalates issues to team members or vendors as appropriate for effective issue resolution. * Collaborates with the Director of Revenue, Director of Enterprise Clinical Applications, Operations analysts, and Financial analysts to provide AR analysis and report generations for financial, visit, RCM, and various payers' performance related reporting in a timely manner. * Troubleshoots and resolves technical issues surrounding the use and support of revenue cycle and related IT systems. * Participates in the planning and execution of revenue cycle and related system installations, upgrades, and processes to continually improve revenue cycle management. * Writes and verifies all revenue cycle reports from respective supporting IT systems. * Supports the development of training documentation, presentations, and support programs for training team all business office staff. * Implements IT and Revenue Cycle policies and procedures within the IT environment as needed. * Performs other duties as assigned or requested. **Education:** Bachelor's Degree in Information Systems Management, Healthcare Administration, Business Administration, or Accounting related field required. Master's Degree or equivalent combination of education, training, and experience preferred. **Experience:** Minimum of 3-5 years of relevant experience in IT support of a healthcare billing environment or development role required. Healthcare revenue cycle experience or background in AR Reimbursement and Receivables a plus. Priority give to experience in ProFit, Cerner Millennium, or CPM patient accounting. **Internal applicants must call HR at ext. 11653 to determine eligibility before applying.** **Job Details** Pay Type Hourly Scan this QR code and apply! Huntington, WV, USA For more information, refer to .

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

**Job ID Number** R4303 **Employment Type** Full time **Worksite Flexibility** Remote As a Technical Support Analyst (2nd Shift) you will be responsible for resolving application and software issues within Linux servers. **Job Description** We are in need of a **Technical Support Analyst (2nd Shift)** . This is a **full-time opportunity** and is **remote.** **The Application Support Analyst must be able to work east coast times. This position is Wednesday - Sunday, 4pm-12:30 AM EST** **What You'll Do** + Resolve process, application and software issues within Linuxservers, databases and other mission-critical systems + Communicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leaders + Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved + Write technical procedures and documentation for the applications including operations, user guide, etc. + Perform routine maintenance and updates on applications and servers + Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible + Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved + Isolates problem trends and ensures thattroubleshootingefforts are completed for recurring problems **What You'll Need** Required: + Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience. + UnixandLinuxCommand Line experience/knowledge. (MUST HAVE) + Knowledge of databases (SQL Server) strong preferred + Ability to prioritize work + Excellent analytical and problem-solving skills + Exhibit punctuality and communicate effectively Preferred: + Exposure to C/C++ is a plus + Scripting andautomationis a plus **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Nature of Work Position performs advanced level work, serving as the liaison between the user community and the technical staff by providing telephone support in resolving complex micro, mini, and mainframe computer hardware and software operations problems and malfunctions. Resolves most of the problems received without referring to additional technical staff. Provides direct assistance to end users by talking through problems by telephone or by recreating problems and helping. Provides support to both the end-users and the technical staff. Must be familiar and comfortable with the hardware and systems supported and must be able to communicate effectively with both a novice computer user and an experienced data processing professional. Performs related work as required. Pay Grade 14 Typical Duties and Responsibilities • Provides a single point of contact between the technical computer support staff and end users • Performs problem determination with the objective of resolving as many problems as soon as possible, analyzes operating problems, escalates problem resolution when first level determination fails • Utilizes developed procedures to document problems, recommends modifications to procedures, and updates procedures as required • Provides management with historical analysis of data in order to measure effectiveness of the system • Administers the technical support and application support library • Directs telephone calls from users to appropriate technical staff • Relays requests for assistance that are outside the scope of the help desk to the appropriate group • Answer questions regarding installations, setups, error messages and status, system procedures, online transactions, system status, and downtime • Relay messages sent to or received from customers in a timely manner • Follows up with users to ensure problems have been resolved • Performs a periodic customer satisfaction survey of end users • Stay informed of all changes to the operating system that affect users • Provides status and feedback, to end-users and members of the technical stuff • Attends user group meetings • Maintains agency database on automation procurement inventory • Maintains user profile database to query by name and noting type of software residing on user's system, workstation type, and training for user • Maintains a problem log for tracking of problems reported, who reported them, and the resolution to the problem, so that recurring problems can be identified and resolved expeditiously • Assists in training of end users • Works with technical staff in problem resolution • Travel may be required; therefore a valid driver's license is required. Required Skills and Knowledge • Knowledge of data processing/word processing concepts • Knowledge of computer hardware/software and its terminology • Knowledge of computer usage • Skill in using a computer keyboard • Ability to think logically and analyze problems • Ability to assign, direct, and review the work of others • Ability to communicate effectively with others, both verbally and in writing • Ability to maintain records and prepare reports Required Education and Experience REQUIRED TRAINING/EDUCATION High school diploma or the equivalent. REQUIRED EXPERIENCE Four (4) years of full-time or equivalent part-time paid experience working with personal computers. Substitution: Twelve (12) semester hours in computer science and two (2) years of full-time or equivalent part-time paid experience working with personal computers may be substituted for the required experience.

GovCIO is currently hiring for a remote Help Desk Coordinator. Proposal for USPS-TESS **Responsibilities** + Responsible for investigating and identifying computer hardware and software related problems. + Effectively communicates step-by-step solutions to end-users + May need to communicate with software and hardware specialists for solutions + Records solutions into database for other Help Desk professionals. + Redirects issues to appropriate resource if necessary + Must be knowledgeable of current technological issues and advancements. **Qualifications** + Associate's with 2+years of experience in the field (or commensurate experience). + Clearance Required: Ability to maintain a public trust clearance **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $37,150.00 - USD $59,450.00 /Yr. Submit a referral to this job (********************************************************************************************************************************** **Location** _US-Remote_ **ID** _2024-4786_ **Category** _Information Technology_ **Position Type** _Full-Time_

We are seeking a highly skilled and reliable IT Support Staff member in the local area of Charleston, WV to provide technical support and troubleshooting services to the facility. The ideal candidate will be responsible for responding to IT issues as they arise, ensuring minimal downtime and maintaining the efficiency of our IT infrastructure. The employee will be expected to work on site as the duties require but will be allowed the potential of partial remote work. Key Responsibilities Provide Technical Support Respond promptly to IT support requests from employees. Diagnose and resolve hardware, software, and network issues. Assist users with software installations, configurations, and updates. Assist users with Microsoft 365 account support. System Monitoring and Maintenance Monitor system performance and uptime. Perform routine maintenance tasks to ensure system reliability. Apply software updates and patches, as necessary. Incident Management Log and document all support requests and incidents. Escalate complex issues to higher-level support or specialized teams as needed. Communicate effectively with stakeholders regarding the status of incidents and resolutions. Remote Assistance Utilize remote desktop tools to provide support to remote users. Guide users through troubleshooting steps over the phone or through chat. User Training and Documentation Provide basic training to users on software applications and IT policies. Create and maintain documentation for common issues and solutions. Required Qualifications Education Bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. Experience Proven experience in a technical support role, preferably in a remote or on-call capacity. Experience with remote support tools and techniques. Familiarity with a variety of operating systems (Windows, mac OS, Linux). Technical Skills Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Proficiency in troubleshooting hardware and software issues. Experience with enterprise software applications and tools (e.g., Microsoft Office 365, remote desktop software, ticketing systems). Basic understanding of cybersecurity principles and best practices. Soft Skill Excellent communication and interpersonal skills. Ability to work independently and manage multiple tasks efficiently. Strong problem-solving and analytical abilities. Customer-focused with a commitment to providing high-quality support. Preferred Qualifications: Certifications CompTIA A+, Network+, or other relevant IT certifications. Microsoft Certified: Modern Desktop Administrator Associate or similar. Additional Experience Experience with cloud services and platforms (e.g., AWS, Azure). Knowledge of ITIL framework and best practices. Work Conditions Availability Must be available for on-call support outside of regular business hours, including weekends and holidays. Flexibility to respond to urgent issues as they arise. Work Environment Remote position; must have a reliable internet connection and a dedicated workspace. Ability to work in a high-pressure environment and handle stress effectively. Ability to travel to and from the site with short notice.

IT Technician Status: Part-Time/Non-Exempt Reports to: Systems Administrator The IT Technician is primarily responsible for the support of the IT infrastructure, including administration, maintenance, user support, modifications, and upgrades to ensure maximum uptime for all IT related services. The IT Technician is also responsible for on-site support for business network systems (ex: servers, firewalls, access points, switches, PCs, printers), Phone System, Audio/Video integration, Point of Sale system, Copiers, and Security equipment as needed. The IT Technician will protect our critical systems and assets, build solutions, and implement new software and hardware as needed. Expectations Enthusiastically support SANDY'S ‘ ALL IN' Mission, Vision & Values. Establish a positive, fun-filled atmosphere that provides value for all customers and co-workers. Maintain a punctual attendance record. Stays up to date on upcoming SANDY'S events and promotions. Stays up to date with technology standards related to cyber security, IT standards, etc. Responsibilities Foster an environment that embodies Sandy's #ALL IN philosophy by creating a fun-filled, entertaining atmosphere. Enthusiastically promote Sandy's culture of offering superior guest service and actively building long-lasting guest relations. Works closely with the Systems Administrator, HHR manager, vendors, suppliers, and Team Members to plan, coordinate, execute, and monitor assigned projects such as HHR machine installations, moves, conversions, modifications, and upgrades. Support of daily IT needs. Supports the VMWare server infrastructure to include maintenance, upgrades, database management, and server integrity to maintain a high level of performance. Maintains accurate records of spare parts such as PCs, monitors, tools, A/V equipment, etc. Maintains up to date knowledge of industry-related products and services. Must be able to communicate complex technical situations in terms understandable to guests and/or other Team Members. Performs other duties as assigned. Foster an environment that embodies Sandy's philosophy by creating a fun-filled, entertaining atmosphere. Education & Experience 1+ years' IT work experience High school diploma or GED required. Relevant work experience preferred; VMWare, CommVault, SQL, Fortinet network devices, etc. Windows Server management includes Active Directory, DHCP, DNS, Group Policy Management, etc. Prior experience in a gaming environment is a plus. Working knowledge of network protocols, public/private network/internet access Equipment, Software & Tools Proven proficiency using Microsoft Office applications (Outlook, Excel, Word). Must be able to use tools such as drills/screwdrivers, wrenches, and pliers. Familiarity with Audio/Video systems is a plus. Familiarity with POS systems is a plus. Licensing & Certifications Must be able to acquire and maintain applicable Kentucky Horse Racing Commission licensing. Working Environment Mainly indoor, climate-controlled areas. Possible exposure to cigar/cigarette smoke in smoking section(s). Physical/Mental Requirements Must be able to lift and handle up to 50lbs without assistance. Must be able to move large objects using pallet jacks, hand trucks, dollies, and other equipment. Must be able to bend, crouch, kneel, reach and turn/twist for extended periods of time. Must be able to solve problems, organize and plan multiple projects, interpret data, and make decisions. Must possess strong technical and problem-solving skills. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments). ********************* EEOC

**Department:** IT **Location:** Jackson, OH ****We are seeking an IT Help Desk Technician!**** **Franklin County, OH** Join our team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services - working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual. This position will be responsible for providing a professional level of technical support to all employees, providers, interns, temporary staff and contractors at all of our locations across the State of Ohio. This support will consist of hardware, software, system, telecom, and technology troubleshooting, installation, configuration, maintenance and problem resolution. Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for technical support which may require the helpdesk technician to research and follow-up on problems that could require additional resources. ***The pay range for this position is $25.66 - $30.06 per hour based on experience, education, and/or licensure.*** **Essential Functions:** * Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools as well as in person. * Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner. * Responsible for account management including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues. * Research and resolve all assigned technical issues in a timely and efficient manner and/or escalate the issue to tier 2 support as appropriate. * Appropriately document all customer interactions within each assigned help desk ticket. * Installs, updates, tests, and configures software components for end users as necessary. * Apply diagnostic tools, skills and experience to aid in troubleshooting and resolving all assigned technical issues. * Test fixes to technical issues to ensure problem resolution and customer satisfaction. * Perform ongoing preventative maintenance on endpoint devices as required. * Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles. * Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution. * Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles. * Work on special IT or technology projects as assigned. * Log all support calls and interactions into the helpdesk ticketing system. * Provide technical training on ISBH systems for all staff including new hire orientation, new systems rollout and special projects or initiatives as necessary. * Follow-up with end users post ticket resolution to help ensure customer satisfaction. * Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur. * Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks. * Adhere to the ISBH Confidentiality Policy. * Participate in New-Hire Orientation as needed. * Other technology projects and tasks as assigned by the supervisor. * Travel to offices throughout the service area is required. **Minimum Requirements:** * Associate's degree in an IT-related field or completion of vocational/technical/business school or equivalent IT certification required. A+ certification required. * At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment is required. One year of experience in a Healthcare IT setting is preferred. * Excellent customer service and communication skills. * In-depth knowledge of desktop support as well as basic computer hardware and software troubleshooting. * Basic knowledge of networking principles including configuration of network routing and firewall rules. * In-depth knowledge of Microsoft Windows and network security. * In-depth knowledge of Microsoft 365 and cloud computing environments. * Basic knowledge of installation and management of software (updates, tools, etc.). * In-depth experience providing customer service support via in-person, phone or remote means. * Experience with mobile device management. * In-depth ability to troubleshoot, repair, and configure PC's, switches, routers, etc. * Working knowledge of wireless networking is required. * Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams. * Strong organizational skills and the ability to manage multiple tasks and priorities. * Ability to work collaboratively as part of a multidisciplinary team. *This position requires moderate physical effort on a regular basis, as in frequent traveling, standing, walking, bending, prolonged sitting, stooping, or reaching and/or occasional lifting.* Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package. **OUR VISION** Healthy people. Strong communities. **OUR MISSION** We improve the behavioral health and well-being of Ohioans and their communities. **OUR EXTENDED MISSION** We improve the behavioral health and well-being of Ohioans and their communities through entrepreneurial approaches to behavioral health services, safe housing, productive partnerships and other community development efforts. **We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.**

Village Caregiving is a privately owned Home Health Agency who assists the elderly and disable with activities of daily living (ADLs). We currently operate in 19 states with plans to continue expansion. We are seeking a highly motivated and customer-focused Support Desk Technician to join our IT support team. The Support Desk Technician will serve as the first point of contact for employees and customers requiring technical assistance. This role will focus on resolving basic technical issues, providing excellent customer service, and escalating more complex issues to higher-level support as needed. Support Desk Technician Benefits: Competitive salary commensurate with experience. Comprehensive health, dental and vision package. Voluntary benefits packages that includes life, hospital, accident, and critical illness insurance as well as short term disability. Paid paternity leave Vibrant and inclusive company culture 401k PTO Daily Pay Support Desk Technician Key Responsibilities: Respond to user inquiries via phone, email, and chat in a timely and courteous manner. Provide first-line troubleshooting for common technical issues, such as password resets, software installations, and basic hardware troubleshooting. Create, manage, and resolve support tickets using the help desk ticketing system. Assist users with navigating systems, configuring software, and troubleshooting connectivity issues. Escalate unresolved issues to higher tier support as necessary. Maintain documentation of issues and solutions within the knowledge base. Educate users on basic IT processes and best practices. Maintain a high level of professionalism and ensure that customers have a positive experience. Monitor system alerts and perform routine system checks to ensure all systems are operational. Support Desk Technician Required Qualifications: Education: High school diploma or GED (Associate’s degree in IT or related field is a plus). Experience: Previous experience in a customer service or help desk role is preferred but not required. Technical Skills: Basic understanding of operating systems (Windows, mac OS), software applications, and general endpoint troubleshooting. Communication: Excellent verbal and written communication skills. Problem Solving: Ability to diagnose and resolve basic technical issues. Teamwork: Capable of working both independently and within a team environment. Customer Service: Strong focus on customer satisfaction and ability to work under pressure. Support Desk Technician Preferred Qualifications: Basic understanding of networking concepts (e.g., Wi-Fi, IP addressing, etc.). 1-2 years of Windows-based systems administration Familiarity with remote desktop tools (e.g. Window Remote Desktop, TeamViewer, etc) Familiarity with SaaS-based collaboration suites (e.g. Microsoft 365, Google Workspace, etc.) Any relevant certifications such as CompTIA A+, Security+, and / or Network+ Support Desk Technician Working Conditions: This position requires working at a desk for extended periods and may involve handling multiple tasks simultaneously. The candidate must be available to work flexible hours, and be willing to take on-call as well. The candidate may be required to travel to do field assistance.

Dave & Busters - JobID: R-1005059 [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience through the best combination of food, drinks & games; Keep supervisor fully informed of all problems; Provide timely & accurate service. . . Hiring Immediately >>

Prepares 2D and 3D drawings and schematics under supervision and detail procedural guidelines from Project Manager or Project Engineer. Prepare design drawings, maps, details and other exhibits necessary to complete an engineering design package. Utilize CAD software and add-ons to complete tasks efficiently. Working knowledge of AutoCAD, Microstation, and associated design software program Requirements Associates degree or 4 years related experience Years of experience: 2-7 years

Job Description At Glockner’s we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Benefits Competitive pay/Weekly pay $17 to &20 an HR Health, dental, vision, and life insurance available, plus ancillaries Paid vacation and paid holidays Short-term disability 401K plus Match Our on-staff Nurse Practitioner is available 24/7 to answer your health questions and keep you in great health. Employee discounts on parts, services, and vehicle purchases Paid training and continuing education Objectives of this role Provide quick and effective assistance with information technology systems Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance Listen attentively to customers’ questions and concerns and offer optimal solutions Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent Glockner’s with professionalism and integrity while helping to advance our company mission Responsibilities Respond to tech inquiries via email, through online chats, over the phone, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to ensure satisfactory service Communicate customer feedback to the appropriate internal team members Skills and qualifications Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanor with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Preferred qualifications Passion for problem-solving and customer service Tech savvy, with experience working in a tech-related field Ability to diagnose and resolve a variety of technical issues Team-oriented mindset with an openness to constructive feedback Eagerness to learn new technologies and systems Experience working as an IT help desk technician or in a similar customer support role Equal Opportunity Employer Glockner's is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

JOB PURPOSE STATEMENT The ITS Support Specialist position is committed to all components and support-specific tasks of computers (hardware/software), unified collaboration (voice, video, and data) technology, and instructional technologies (audio visual & sound systems). This includes set-up, installation, troubleshooting, service, upgrades, maintenance and user training. It also includes completing mobile device set-up, connection, and troubleshooting on personal-use technology for the purpose of connecting to the SSU wireless network. The Support Specialist must be certifiably skilled in all aspects of technology service and support, diligent and analytical; they must also possess outstanding communication skills as they interact with the campus directly or indirectly through the IT Service Desk, offering advice, training, solutions and guidance to campus users when needed. The start date for this position is 1/1/2025. Principal Duties and Responsibilities FUNCTIONS Provides face-to-face, onsite, and remote support for hardware, software, accessibility, and connectivity on university-owned technologies (computers, monitors, printers, scanners, instructional) and non-university-owned computers and mobile devices. Installs, upgrades, and maintains hardware and software systems across campus (including limited upgrades on personal hardware and software) Maintains schedules for installation/upgrades of technologies and delivery of equipment for instructional/lab, administrative, planned meetings, guests, events, and training purposes. DUTIES AND RESPONSIBILITIES Provides face-to-face, onsite, and remote support for hardware, software, accessibility, and connectivity on university-owned technologies (computers, monitors, printers, scanners, instructional) and non-university-owned computers and mobile devices. Provides technical support of a diagnostic nature, including debugging and repairing hardware/software problems for PC, Macs, printers, network devices, unified collaboration equipment, instructional, etc. for academic labs, classrooms, offices, and event locations. Performs support in the form of data, audio, and video transfer and recovery on various media formats (e.g., DVD, cloud storage, USB flash drives, external hard drives, and internal hard drives). Provides for connecting SSU personal-use (mobile support) IT to the SSU network. Provides support for instructional (Smartboard, WebEx) and Distance Learning connectivity for faculty. Installs, upgrades, and maintains hardware and software systems across campus (including limited upgrades on personal hardware and software). Create and deploy new system images to computers in academic computer labs faculty and administrative offices. Create and manage Group Policy Objects for software deployment and system configuration. Manage Active Directory environment for user accounts and computer accounts including resetting passwords and creating, moving, and resetting computer accounts. Maintains schedules for installation/upgrades of technologies and delivery of equipment for instructional/lab, administrative, planned meetings, guests, events, and training purposes Installation of hardware, software, instructional technologies and provide event support as scheduled Create and maintain configuration documents for standard operating procedures. Create and maintain training documents for new Support Specialists and Student Employees. Minimum Job Knowledge, Skills and Abilities MINIMUM JOB KNOWLEDGE, SKILLS, AND ABILITIES Proficiency in technologies used in a higher education environment and Technology Service Desk. Exceptionally high level of priority management balanced with a customer-oriented attitude. Ability to work accurately with a sense of urgency. Outstanding problem-solving skills. High level of multi-tasking is necessary due to the workload. Minimum Qualifications MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE) Associate degree or equivalent, or completion of a technical specialty program in MIS, computer engineering, or similar. CompTIA A+ Certification or ability to possess within first six months of employment. One (1) year related work experience. PREFERRED QUALIFICATIONS Proficiency in instructional technologies (audio visual & sound systems) Knowledge in Windows and Mac OS Server support and configuration. Experience with face-to-face customer hardware and software support as well as remote support. Ability to work independently.

GovCIO is currently hiring for a Help Desk Shift Supervisor (Evening 11am-8pm) to support our newly awarded customer contract. . This position will be located in Charleston, WV and will be a fully remote position within the United States. **Responsibilities** Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. + Responsible for investigating and identifying computer hardware and software related problems. + Effectively communicates step-by-step solutions to end-users + May need to communicate with software and hardware specialists for solutions + Records solutions into database for other Help Desk professionals. + Redirects issues to appropriate resource if necessary + Must be knowledgeable of current technological issues and advancements. **Qualifications** Bachelor's with 2-5 years (or commensurate experience) Required Skills and Experience + Clearance Required: Must have an active HUD Public Trust **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $55,000.00 - USD $55,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************************************* **Location** _US-Remote_ **ID** _2024-5173_ **Category** _Information Technology_ **Position Type** _Full-Time_

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: * Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. * Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. * Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. * Assists Guests by repairing and maintaining amusements equipment in a timely manner. * Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. * Assists the Guest with all requests and answers questions as needed and makes recommendations. * Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. * Notifies Manager of any Guest that is perceived to be unhappy. * Responsible for stocking, displaying, and securing merchandise in all storage areas. * Conducts merchandise inventory during and after shift, if applicable. * Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. * Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. * Properly positions and set up displays to increase Guest traffic and promote sales. * Assists in daily maintenance and organization of tech room and storage areas. * Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. * Assists with general store maintenance as directed by management. * Assists other Team Members as needed. * Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. * Must be friendly and able to smile a lot while working days, nights and/or weekends as required. * Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to clearly communicate with Guests and other Team Members. * Must be at least 18 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: * Work days, nights, and/or weekends as required. * Work off an extension ladder. * Work in noisy, fast paced environment with distracting conditions. * Move about facility and stand for long periods of time. * Read and write handwritten notes. * Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Range: 8.75 * 14.5 We are an equal opportunity employer and participate in E-Verify in states where required.

**Department:** IT **Location:** Middleport, OH ****We are seeking an IT Help Desk Technician!**** **Franklin County, OH** Join our team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services - working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual. This position will be responsible for providing a professional level of technical support to all employees, providers, interns, temporary staff and contractors at all of our locations across the State of Ohio. This support will consist of hardware, software, system, telecom, and technology troubleshooting, installation, configuration, maintenance and problem resolution. Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for technical support which may require the helpdesk technician to research and follow-up on problems that could require additional resources. ***The pay range for this position is $25.66 - $30.06 per hour based on experience, education, and/or licensure.*** **Essential Functions:** * Provide first-level technical troubleshooting support to resolve general internal ISBH IT and/or system support issues via telephone, chat, remote communication tools as well as in person. * Ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner. * Responsible for account management including resetting passwords, unlocking accounts, modifying user groups, creating accounts, disabling accounts, deleting accounts, and troubleshooting account problems/issues. * Research and resolve all assigned technical issues in a timely and efficient manner and/or escalate the issue to tier 2 support as appropriate. * Appropriately document all customer interactions within each assigned help desk ticket. * Installs, updates, tests, and configures software components for end users as necessary. * Apply diagnostic tools, skills and experience to aid in troubleshooting and resolving all assigned technical issues. * Test fixes to technical issues to ensure problem resolution and customer satisfaction. * Perform ongoing preventative maintenance on endpoint devices as required. * Build new endpoint devices as necessary, following published procedures, to support new hires and/or ongoing device refresh cycles. * Rebuild existing endpoint devices as necessary, following published procedures, to support device reuse and/or issue resolution. * Appropriately wipe endpoint devices, following published procedures, in support of device recycling and/or device refresh cycles. * Work on special IT or technology projects as assigned. * Log all support calls and interactions into the helpdesk ticketing system. * Provide technical training on ISBH systems for all staff including new hire orientation, new systems rollout and special projects or initiatives as necessary. * Follow-up with end users post ticket resolution to help ensure customer satisfaction. * Maintain appropriate IT inventory documentation and update the inventory system in a timely manner as changes occur. * Remove viruses and/or infected files as appropriate and communicate with staff regarding potential risks. * Adhere to the ISBH Confidentiality Policy. * Participate in New-Hire Orientation as needed. * Other technology projects and tasks as assigned by the supervisor. * Travel to offices throughout the service area is required. **Minimum Requirements:** * Associate's degree in an IT-related field or completion of vocational/technical/business school or equivalent IT certification required. A+ certification required. * At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment is required. One year of experience in a Healthcare IT setting is preferred. * Excellent customer service and communication skills. * In-depth knowledge of desktop support as well as basic computer hardware and software troubleshooting. * Basic knowledge of networking principles including configuration of network routing and firewall rules. * In-depth knowledge of Microsoft Windows and network security. * In-depth knowledge of Microsoft 365 and cloud computing environments. * Basic knowledge of installation and management of software (updates, tools, etc.). * In-depth experience providing customer service support via in-person, phone or remote means. * Experience with mobile device management. * In-depth ability to troubleshoot, repair, and configure PC's, switches, routers, etc. * Working knowledge of wireless networking is required. * Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams. * Strong organizational skills and the ability to manage multiple tasks and priorities. * Ability to work collaboratively as part of a multidisciplinary team. *This position requires moderate physical effort on a regular basis, as in frequent traveling, standing, walking, bending, prolonged sitting, stooping, or reaching and/or occasional lifting.* Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package. **OUR VISION** Healthy people. Strong communities. **OUR MISSION** We improve the behavioral health and well-being of Ohioans and their communities. **OUR EXTENDED MISSION** We improve the behavioral health and well-being of Ohioans and their communities through entrepreneurial approaches to behavioral health services, safe housing, productive partnerships and other community development efforts. **We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.**