MID-LEVEL HELP DESK TECHNICIAN-DTS
Remote support technician job in Huntsville, AL
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Mid-Level Help Desk Technician (DTS) - Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management - Audit System and Policy (RMASP) Division for Telework. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed.
Contingent upon contract award.
Job Requirements
Key Responsibilities:
* Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email
* Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues
* Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R
* Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests
* Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout
* Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows
* Assist with content management and business process analysis supporting audit readiness activities
* Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations
Qualifications:
* Secret clearance (required)
* 4 to 7 years of experience providing DTS or DoD travel support
* Demonstrated knowledge of DTS modules, workflows, and travel policy
* Experience auditing DTS transactions for JTR and DoD FMR compliance
* Experience supporting remote service desk operations
* Familiarity with SharePoint and web-based knowledge management tools
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************
Computer Field Tech Position- Madison AL
Remote support technician job in Madison, AL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Intern - IT
Remote support technician job in Huntsville, AL
Student Intern (College Level) IT
Are you looking for a great internship where you can get some hands-on IT experience?
If so, this may be the internship you've been looking for! EOS Defense Systems USA is a manufacturer of cutting edge, precise remote weapons stations.
This is a Part-Time, Full Year On-Site position. Apply today!
Minimum Requirements And Qualification
Must be in the process of completing a bachelor's degree
Proficient with computers and different software programs including Microsoft Word, Excel, Outlook and Teams software.
Have strong organization and time management skills with the ability to work without distraction.
Must be a team player and motivated to learn with a strong desire to take on a new challenge.
Must have effective written and verbal communication skills to build strong interpersonal relationships
1+ years of applicable experience
Major Responsibility Areas And Duties
General Knowledge of network, server and desktop technologies
Well versed in Windows 11 and Office 365 products
Basic Windows Server Administration Knowledge (Group Policy, Active Directory, PowerShell)
Experience with M365 Administration
Experience with SharePoint Administration
Linux Experience, a plus
Other duties as assigned, not determined at the time of hire.
** Must be able to maintain a school/work schedule and a maximum of 29 hours per week **
EOS Defense Systems is an Equal Employment Opportunity employer to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identification and sexual orientation) or national origin in accordance with applicable federal, state, and local laws. An Equal Opportunity Employer for disabled veterans, recently separated veterans, other protected veterans, and armed forces service medal veterans. An Equal Opportunity Employer of individuals with disabilities. We participate in E-Verify.
DoD Information Technology HelpDesk
Remote support technician job in Huntsville, AL
Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience *
*Apply with Resume!
Work Authorization/Security Clearance
Department of Defense (DoD) Secret security clearance, or the ability to obtain one
Required: High School or better.
Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19.
Overview
Experience Required: 2 years: Computer applications and operation of existing computer programs
High school diploma or equivalent.
Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware.
Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +.
Excellent PC and network troubleshooting skills.
Preferred Education and Experience
Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS)
IT Help Desk experience.
Summary/Objective
Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software.
Install software on personal computers (PCs).
Prepare new PCs for use, and previously used PCs for reuse.
Perform routine maintenance of PC hardware and software.
Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution.
Administer PC users' IT, including ensuring compliance with security requirements.
Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek
Travel: None.
**APPLY WITH RESUME!
Technology Support Technician
Remote support technician job in Huntsville, AL
SummaryUnder general supervision, performs application support activities for assigned software; participates in testing software releases and updates; participates in troubleshooting and resolving applications problems; performs a variety of technical tasks in support of assigned software operations; provides first level technical support for users of Technology-supported hardware, systems, applications and services.Job DescriptionEssential Duties and Responsibilities
Receives and responds to telephone and email requests for technical assistance from users on a variety of problems involving computer software and hardware, printers, other peripheral equipment, passwords, and voicemail; troubleshoots, diagnoses and provides solutions for first level hardware and software problems using applicable tools and references; informs users of system-wide issues and resolutions; documents work performed in helpdesk software.
Answers user questions by telephone and email; troubleshoots and participates in resolving application problems and errors; responds to assigned helpdesk tickets; reports issue resolutions to users.
For problems that cannot be resolved at first contact, opens and assigns helpdesk tickets to appropriate Technology division staff for further troubleshooting and resolution, based on the nature of the problem involved.
Performs application support duties for assigned software packages, to include user access reviews and audits.
Performs routine application maintenance activities; may install and configure software processes; may install and configure software releases and upgrades in the test environment; configures and supports application subsystems and modules; coordinates and participates in testing new releases, upgrades and fixes; tracks problems identified in testing and their resolution by software vendors until complete; with approval, moves approved releases into the production environment; administers application account passwords; adds employees to user groups.
Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
Documents and processes departmental work, including but not limited to, verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
Provides backup support to other Technology Operations Support staff as assigned.
Company Wide Expectations
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Education Requirements
2 Year / Associate Degree MIS, IT, Computer Science or a closely related field - Required
Skills/Abilities
Credit Union products and operational activities supported by software applications.
Functions, capabilities, characteristics and limitations of standard computer platforms and devices.
Methods and techniques for troubleshooting and determining the causes of application problems and errors.
Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Resolve problems utilizing knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Understand and follow written and oral instructions.
Set priorities and manage one's own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
Works in general office environment in a financial services facility.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
Auto-ApplyIT Helpdesk Support
Remote support technician job in Huntsville, AL
IERUS specializes in electromagnetic spectrum technologies and design for RF, IR, and optical applications. IERUS also supports customers with a diverse set of competencies including software development, air and missile defense, and systems engineering.
IERUS Technologies, Inc. is seeking a motivated and enthusiastic IT Helpdesk Support personnel to join our IT team. This opportunity is ideal for individuals pursuing a career in Information Technology and looking to gain practical experience in a professional setting. As an IT Helpdesk Support, you will provide essential support to our employees, ensuring their technical issues are addressed promptly and effectively. This opportunity is contingent upon award of work.
Responsibilities:
Assist in troubleshooting hardware, software, and network-related problems for end-users.
Respond to IT support tickets via Jira Service Management (JSM), email, phone, or in-person, and provide timely resolutions.
Set up and configure computer systems, peripherals, and software for new employees.
Install, upgrade, and maintain software applications as needed.
Submit Purchase Requests in support of the IT team.
Collaborate with the IT team to maintain accurate inventory of hardware and software assets.
Provide basic user training on software and hardware usage.
Monitor and maintain computer systems, perform routine maintenance, and address performance issues.
Assist in managing user accounts, permissions, and access levels in various systems.
Participate in IT projects, including system upgrades and rollouts.
Document IT procedures, troubleshooting steps, and knowledge base articles.
Requirements:
Must be a US Citizen.
An Active Secret Clearance, or must be able to obtain a Secret Clearance.
BS degree in (Computer Science, Information Technology, or related field), or 5 plus years of professional experience in lieu of degree.
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving and analytical skills.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Eagerness to learn and a proactive attitude.
Familiarity with Windows and Linux operating systems.
Knowledge of Microsoft 365 and common software applications.
Experience with troubleshooting common desktop and laptop issues is a plus.
Must have reliable transportation.
Must be able to lift and carry 50lbs.
Location:
Huntsville, AL
IERUS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
IERUS Technologies participates in E-Verify.
Tier Two Help Desk Support
Remote support technician job in Huntsville, AL
Job Description
The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through tickets and phone.
IT Help Desk Support - Level II (MSP)
Remote support technician job in Huntsville, AL
Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Must have worked for an MSP (managed services provider) in the past.
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
PSA Ticketing Experience with Autotask or Connectwise.
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
Employment Type: Full time Location: Huntsville, AL
Technical Support Specialist
Remote support technician job in Huntsville, AL
X-Bow is looking for a Technical Support Specialist with a strong knowledge in management and staging of enterprise IT equipment.
This position is also responsible for first level troubleshooting on IT support tickets, deploying corporate laptops and accounts, and mobile device management enrollment of PCs, mac, iOS and Android devices.
This position will support the asset management program, including tracking and assigning assets to employees, updating and cataloging inventory, and device life cycles.
Job Responsibilities:
Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Maintains system functionality by testing computer components.
Helps design and implement networks.
Consults with users to determine appropriate hardware and software needs and assists in placing orders.
Maximizes computer systems capabilities by studying technical applications and making recommendations.
Tests compatibility of new programs with existing ones.
Gathers data to identify and evaluate technical purchasing options.
Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Maintains system capability by testing computer components.
Documents hardware and software updates.
Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
Prepares reference material for users by drafting operation instructions
Qualifications/Skills:
Microsoft Intune experience or other MDM platforms.
Microsoft Office 365 account creation and license management.
Excellent problem-solving and troubleshooting skills.
The ability to communicate technical information in an accessible manner to non-technical employees.
A process improvement mindset.
Software maintenance and testing capability.
Vendor relations.
Basic knowledge of networking principles and operating systems.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Customer-service focus.
Collaborative mindset.
Hands-on problem-solving ability.
Knowledge of script languages such as PowerShell
Preferred experience with Microsoft Intune.
Dynamic PC Support Techician
Remote support technician job in Madison, AL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Deskside Support
Remote support technician job in Decatur, AL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title:
Deskside Support Representative Distributed Client Services
Location
:
Decatur, AL
Duration:
12 months with possible extension
Job Description:
·
Level 2 Deskside Tech- with strong PC skills.
·
Troubleshoot hardware and software,PC.
·
OS troubleshooting, Office 365, Outlook, basic networking and printing.
·
Strong communication skills.
·
Looking for a experienced client facing deskside support resource that perform refresh incident.
Qualifications
share your resume asap
Additional Information
For more information, Please contact
shubham
************
Support Technician
Remote support technician job in Huntsville, AL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary Range:
7.25
-
12.25
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyInformation Technology Technician IV
Remote support technician job in Huntsville, AL
The Information Technology (IT) Technician IV provides an advanced level of support to users and IT Technicians of SES IT equipment located onsite and offsite.
Responsibilities
Good customer service skills
Clear and concise communication skills
Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice
Providing supervision, assists with solving routine and advanced user problems identified to the Help Desk
Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel or technician
Diagnose, isolate, and correct problems to component level to restore system's functions
Communicates with users and other technicians to ensure problems are resolved in a timely manner
Develops, Review and Updates required documentation in according to SES practice or procedure
Possesses knowledge and specializes in the maintenance and sustainment of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware)
Other duties as assigned
Qualifications
Education:
Bachelor's Degree in computer related field
Experience:
12-15 years IT support experience
Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO and CEO.
Auto-ApplyIT Help Desk Support - Level II
Remote support technician job in Decatur, AL
Job DescriptionSummary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
Service Desk Technician (Contingent)
Remote support technician job in Huntsville, AL
**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Detailed Description:**
+ General Help Desk function
+ Answer all phone calls and respond to and resolve within the required service levels
+ All calls/activities must be recorded in the service desk tool
+ Resolve as many calls as possible on first contact with the client
+ Monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels
+ Create Knowledge Base articles as repetitive issues arise to assist in increasing First Call Resolution rate
+ Technical Help Desk function
+ Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues
+ Provide high quality customer advice and assistance to end users
+ Establish and maintain system user accounts and security authorizations in accordance with company policy and procedures
+ Perform other operational duties as directed
+ Shift: 9 am to 6 pm Central, Monday - Friday
+ This position is for a Contingent Worker
**Requirements:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience**
+ Associates degree (A.S.) in Computer Science or a related field and 2-4 years of Information Technology experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.S.) preferred.
+ 2 years of experience in an Information Technology service role supporting Windows-based environmentsin a Help Desk/Call Center environment
+ Must have experience troubleshooting computer and printer problems as well as basic network and access issues
**Knowledge, Skills, and Abilities**
+ Must have efficient time management and multitasking capability; ability to identify the criticality and/or urgency of IT issues using business knowledge; ability to work in a fast-paced environment
+ Pays attention to detail
+ Works well in a team environment
+ Self-motivated and directed with a strong work ethic
+ Exceptional customer service orientation
+ Must be able to communicate clearly both verbally (in person and over the phone) and written (emails and ticket documentation)
+ Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals
+ Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
+ Computer Skills:
+ Technical skills in Windows 7, Windows 10
+ Active Directory
+ Office 2010, 2016 (including Outlook and O365)
+ Virtualization tools such as VMWare
+ Good knowledge of current hardware technologies
+ Ability to learn and adapt to new technologies
+ Ability to support iPhones and Samsung mobile devices
**Other Qualifications**
+ Ability to provide after-hours support as requested
**Working Environment/Conditions**
+ No hazardous or significantly unpleasant conditions
+ Work is normally performed in a typical interior/office work environment
**Physical and Mental Activities and Requirements**
+ Requires the ability to operate and interact with any computer for extended periods of time
+ Requires the ability to communicate with users over the telephone to determine IT issues, analyze complex problems, and troubleshoot solutions
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Desktop Support Technician_Madison
Remote support technician job in Madison, AL
Job Description
Gr8ttek is currently seeking a Desktop Support Specialist in Deerfield, IL.
This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!
Desktop Support Responsibilities:
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Requirements:
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
Powered by JazzHR
mUbejv46Xn
Desktop Support Technician_Madison
Remote support technician job in Madison, AL
Gr8ttek is currently seeking a Desktop Support Specialist in Deerfield, IL.
This is a long-term potential CTH opportunity. The pay will be $20.00(W2). The conversion is typically around 6 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers., if this is you, then keep reading and apply!
Desktop Support Responsibilities:
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Requirements:
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
Auto-ApplyNetwork Systems Administrator
Remote support technician job in Huntsville, AL
Full-time Huntsville, AL About Us Trideum Corporation is a 100% employee-owned company, committed to embracing the worlds toughest challenges with a servants heart. Through dedicated hard work and commitment, we provide distinctive quality and unparalleled customer service in all aspects of our business. We also know that our employees are the key to our success, and it is our mission to take care of them so they can take care of our customers and communities where we live, work, and play.
Position Summary
Trideum is seeking a mid-to-senior level Network Engineer to join our Corporate IT team at our Huntsville, AL headquarters to support critical network infrastructure. The Network Systems Administrator will be responsible for managing and maintaining secure, resilient network and supporting our organizations IT infrastructure across the enterprise. This position leads efforts in network segmentation, IP addressing, firewall policy management, cloud integration, and long-term architecture planning to ensure scalability, interoperability, and compliance with DoD standards.
This role will also provide hands-on administration of firewalls, switches, routing, wireless systems, and host-based firewalls as needed to support operations. The Network Systems Administrator will partner with cybersecurity teams on remediation and incident response, contribute to resiliency initiatives and documentation, and support hybrid and cloud projects in collaboration with system administrators.
Trideum invests in our IT professionals with ongoing training, certification support, and career growth opportunities within enterprise IT, cybersecurity, and cloud engineering.
What Youll Do:
* Install, configure, and maintain network hardware (routers, switches, firewalls) and software (operating systems, applications).
* Monitor the performance of computer systems and networks, collect data to evaluate efficiency and implement improvements.
* Implement and maintain network and computer system security measures.
* Diagnose, troubleshoot, and resolve hardware, software, and other network or system problems, performing necessary repairs and replacing defective components when needed.
* Provide technical support to users, collaborating with other IT staff to resolve issues and training users on the proper use of hardware and software.
* Perform backups and disaster recovery operations to prevent data loss and ensure business continuity.
* Plan and implement system upgrades, patches, and security updates, and provide input on hardware or software purchasing decisions.
* Create and maintain detailed documentation for system configurations, network topologies, and operational procedures.
* Occasional travel
Requirements and Qualifications:
Education:
* Bachelors degree in Information Technology, Computer Science, or related field preferred.
* Equivalent professional experience and certifications will be considered in lieu of degree.
Experience:
* 3-5 years of experience in networking engineering, design, and administration in an enterprise environment.
Certifications:
* CCNA/CCNP, CompTIA Security+, Network+, or Fortinet NSE 3+ or higher
Skills:
* Strong knowledge of networking concepts, including LAN/WAN technologies, TCP/IP, and routing/switching protocols.
* Experience with network security, including firewalls and VPNs.
* Proficiency with scripting languages (e.g., PowerShell) for automating routine tasks is desirable.
* Hands-on experience with virtualization technologies (
Computer Field Technician
Remote support technician job in Madison, AL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Help Desk Support - Level II
Remote support technician job in Decatur, AL
Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
History of network and firewall administration (Sonicwall & Meraki).
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow