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Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Remote support technician job in Idaho Falls, ID
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$24k-32k yearly est. 21d ago
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Remote support technician job in Idaho Falls, ID
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$41k-60k yearly est. 60d+ ago
Technician, Field Network
Rise Broadband 3.9
Remote support technician job in Idaho Falls, ID
is filled.
Rise Broadband is seeking a highly motivated Field Network Technician to join our team. The successful candidate will be responsible for the maintenance, installation, and repair of telecommunications towers and related equipment. The technician will work with a team to ensure that all towers are in good working condition, meet safety standards, and are operating at maximum efficiency.
Essential Duties/Responsibilities
Perform routine maintenance on telecommunications towers and related equipment, including replacing or repairing parts as needed
Conduct inspections of towers and equipment to ensure compliance with safety regulations and industry standards
Install new telecommunications equipment on towers, including antennas, cables, and related hardware
Work with a team to troubleshoot and diagnose problems with tower equipment and systems
Use specialized tools and equipment, such as hand tools, power tools, and electronic testing equipment, to complete assigned tasks
Climb towers to access equipment and perform maintenance and repair work
Adhere to all safety protocols and guidelines when working at heights and in potentially hazardous environments
Complete all required paperwork and documentation related to job duties
Job Requirements
High school diploma or equivalent required
Previous experience working in telecommunications tower maintenance, repair, or installation preferred
Ability to work at heights up to 400 feet and in potentially hazardous environments required
Comfort with climbing ladders, towers, and other elevated structures required
Ability to work with equipment that has a weight limit of 260 lbs or less required.
Ability to read and interpret technical documents and schematics required
Excellent problem-solving and troubleshooting skills required
Strong communication and interpersonal skills required
Ability to work independently or as part of a team required
Valid driver's license and reliable transportation required
Working Conditions
Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and stamina to climb heights up to 400 feet and perform physically demanding tasks at such heights. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close up, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required.
Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.
Daily travel within the Company's geographical footprint is required.
Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: **********************************************
$39k-57k yearly est. 17d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Remote support technician job in Idaho Falls, ID
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$53k-71k yearly est. 28d ago
Computer Field Technician
Bc Tech Pro 4.2
Remote support technician job in Pocatello, ID
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$25k-33k yearly est. 1d ago
IT Customer Support / Field Service Technician
Allegheny Science & Technology 3.9
Remote support technician job in Idaho Falls, ID
Allegheny Science & Technology (AST) is seeking an IT Customer Support / Field Service Technician to support our DOE customer in Idaho Falls, Idaho. This position is 100% onsite and will support a 9/80 schedule.
Duties and Responsibilities:
Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
Utilization of problem management database and help desk systems.
Answer the help desk phones, input tickets into the automated tracking system, troubleshoot customer problems and provide customer assistance on all major products in the DOE-ID computing environment including, but not limited to: Microsoft Windows, Microsoft O365 Outlook, Microsoft Office Suite, Microsoft Teams, and other applications specific to DOE-ID.
Maintain all hardware including desktops, laptops, printers, monitors, keyboards, disk drives, scanners, FIPS 140-2 compatible thumb drives and other peripheral equipment.
Ensure proper setup with the latest standards for all desktop and laptop systems. Image systems, address vulnerabilities, and office setup.
Assist in the distribution of security patches and ensure proper and timely installation.
Required Qualifications:
Minimum of two (2) years of experience supporting a Help Desk / Service Desk / Field Technician environment OR active A+ Certification with a minimum of one (1) year of related experience.
Must have at least a High School Diploma.
Strong communication skills, both written and verbal.
Must have technical experience with Microsoft Office products.
Experience troubleshooting hardware related issues.
Must maintain a high level of customer service relationship standards.
Have a high level of time management skills in handling tasks, prioritizing tasks, completing tasks, and arriving to work on time.
Ability to obtain Government BAO clearance or higher, and an HSPD-12 badge.
Desired Qualifications:
Active A+ certification.
Prior experience supporting government type operations office's computing environment in a Help Desk capacity.
Ability to obtain a DOE L or Q security clearance.
Other Qualifications:
US Citizenship is required.
Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team.
The pay range for this position based on full-time employment is $55,000 - $65,000.
$55k-65k yearly Auto-Apply 60d+ ago
Cleared Computer Technician
Colossalcontractingllc
Remote support technician job in Idaho Falls, ID
Colossal Contracting, LLC is looking for Cleared Computer Technicians to support an ongoing project in Idaho Falls, ID. This individual must have an active DOE Q clearance or an active DOD Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. The Computer Technician will be a part of a team of 17 technicians sitting across multiple sites in support of our customer and will answer to a Project Manager onsite.
Essential Duties & Responsibilities
Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations.
Provide remedial services as required to keep desktop devices in good working order.
Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts.
Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required.
Refresh approximately 25% of the total number of computers per site on an annual basis.
Swap out defective units in order to maintain continuity of operations.
Troubleshoot and repair desktop devices.
Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits.
Knowledge of software installations and image generation (device imaging) procedures.
Interface with the end user to resolve desktop productivity suite issues.
Implement all OEM firmware/software updates on networked printers as directed by the customer.
Install images on desktop/peripheral equipment if requested.
Partake in the annual deployment of desktop PCs.
Other duties as assigned by the customer.
Requirements
Minimum of 1 year of technical experience working in a desktop support or helpdesk setting.
Ability to creatively solve challenging technology problems
Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
Passion for customer service.
Strong communicator that can work without direct supervision or detailed direction.
Experience with using and managing Remedy ticketing systems.
Candidates must be able to work on-site at client sites in the surrounding geographical region.
Technical Certifications including but not limited to: A+, Net+, CCNA
Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI.
Travel
Periodic travel to worksites in the same geographical region may be required as needed.
Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday.
Job Type:
Full-time employee of Colossal Contracting, long-term contract.
Benefits Offered
Competitive base salary
Paid Time Off
Retention bonuses
Education/Certification reimbursement
100% Employer paid Health, Vision, Dental insurance for Employee
401k
Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 10 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family.
Check Us Out : ********************
Qualified candidates please send resumes to Joseph Gros at ************************
Do you possess a variety of technical skills and are you interested in helping people? Consider becoming U-Haul Company's newest Project Management Technician. In this role you will help to maintain U-Haul facilities to aid your colleagues in providing the highest standard of service to customers. In exchange, this rewarding position comes with excellent benefits
Project Management Technician Minimum Qualifications:
Experience performing and utilizing tools and equipment in any of the following areas: carpentry, metal framing, painting, masonry, electrical, HVAC, plumbing or landscaping
Respond promptly and efficiently to facility needs.
Collaborate on projects or work alone as needed.
Valid driver's license and a good driving record to operate a motor vehicle; adhere to all local vehicular regulations while driving
Work Environment:
The work requires observing necessary safety precautions while working around moving parts, machines for building and site maintenance. The use of protective clothing or gear such as masks, goggles, gloves or shields may be required.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Haul offers Project Management Technicians:
Full medical coverage, if eligible
Prescription plans, if eligible
Dental and vision plans
Registered Dietitian Program, if eligible
Gym Reimbursement Program
Weight Watchers, if eligible
Virtual doctor visits
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University
Business-travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation and sick days, if eligible
Employee Stock Ownership Plan (ESOP)
401(k) savings plan
Life insurance
Critical illness/group accident coverage
24-hour physician available for kids
MetLaw Legal Program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels and more
LifeLock identity theft protection
Savvy consumer-wellness programs - from health-care tips to financial wellness
Dave Ramsey's SmartDollar Program
U-Haul Federal Credit Union membership
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$28k-34k yearly est. Auto-Apply 48d ago
Tier 1 Help Desk Specialist (req-216)
Cathexis
Remote support technician job in Pocatello, ID
Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence.
You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results.
We are looking for a dynamic Entry Level Tier 1 Help Desk Specialist to join our team. The Help Desk Specialist position will work in Pocatello, ID and will primarily support a federal customer's technical support team.
The right candidate will join a large Enterprise support team providing direct Tier 1 support to end users for either PC, server, or mainframe applications and hardware, supporting approximately 50,000 users inside and outside the United States. The users you will support carry out our nation's mission of fighting terrorism, espionage, defending against cyber-attacks, and major criminal threats.
These positions require individuals committed to supporting the mission by providing high-quality and courteous customer and technical support. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.
Responsibilities
The responsibilities include, but are not limited to:
Provide IT support to all customers
Receive customer IT queries by multiple methods (phone, self-service, etc.)
Provide the necessary information in the ticket in the event the ticket is passed to another solver group
Triage and troubleshoot tickets submitted
Change and reset passwords on all FBI enclaves
Provide desktop software application assistance and installation
Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities
Remotely access the end-user's desktop to provide support
Provide customers with status of the ticket and serve as primary support admin through ticket resolution
Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible
Provide expert technical support to customers having varying levels of computing skills
Provide detailed diagnostic summary for the next tier level support
Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities
Interacts with management to facilitate timely problem resolution
Knowledge in the use of and application of metrics to increase efficiency and solve issues
Possesses excellent communication skills
Requirements
Active Top Secret Clearance
Ability to work in a 24/7 environment
Ability to work 5 days/wk onsite in Pocatello, ID
0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments
Strong interpersonal and service-oriented communication skills
Ability to learn and adapt to new job skills, processes, and procedures
Bachelor's Degree or equivalent experience or technical certifications (a plus)
Benefits
CATHEXIS offers competitive compensation packages to all eligible employees. Our goal is to provide a compensation package that reflects the value you bring to our team, is competitive with national average market rates, and promotes your financial security and personal well-being. The annual salary for this role is $54,400. Please note that the salary information provided is a general guideline. CATHEXIS considers various factors in its final offer, including location, qualifications, experience, and skills.
Performance Bonuses
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan (Traditional and ROTH)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
11 Federal Holidays
Parental Leave
Commute Benefits
Short Term & Long Term Disability
Training & Development
Wellness Program
Community Outreach Initiatives
CATHEXIS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting Department *******************************
$54.4k yearly Auto-Apply 4d ago
IT Support Specialist
Seicaa
Remote support technician job in Pocatello, ID
JOB DESCRIPTION: IT Support Specialist Classification: Full-Time; Salary; Exempt; Pay Grade: E Location: SEICAA's Service Area (Based in Pocatello, Idaho) Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA Reports To: Chief Executive Officer Summary of Work Provide technical management and support services for SEICAA's Information Systems (IS) environment and employees. Overview of Responsibilities • Configure, maintain, and upgrade PC, networking, and telecommunication hardware and software. • Provide frontline support for staff; Maintain overall stability of network and communication systems. • Develop and implement systems that support SEICAA's operations; Train users on hardware and software products. • Track inventory and compile records and reports related to SEICAA's Information Systems environment. • Perform other duties as assigned.
Requirements
Requirements Education, Experience, and Knowledge Skills and Abilities • Associate degree in technology or related field of study preferred. • Experience in Information Systems/Technology preferred. • Experience planning effective technology solutions to complex business and compliance problems, and implementing and maintaining such solutions in a cohesive, integrated network environment. • Knowledge of PC, server, network, mobile, telecommunication, and security/surveillance hardware, software, and systems; Knowledge of internetworking, backup/redundancy methodologies, and web development. • System administration, research, project planning/development/implementation, and budgeting skills. • Knowledge of Microsoft Office programs • Computer skills; Familiarity with typical office technologies. • System administration, research, project planning/development/implementation, and budgeting skills. • The ability to operate all necessary software programs and develop new programs as necessary. • Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance. • Effective oral and written communication skills; the ability to communicate clearly. • Organized, attention to detail, and punctual. • Self-directed; Can work independently and in a team; Can establish working relationships with Agency employees, the public, and partners; Follows instructions; Follows policies and procedures; Maintain confidentiality of sensitive information. • Ability to understand and implement complex regulations. • Ability to multi-task and manage multiple projects with effective time management skills. • Ability to perform duties with or without reasonable accommodations without endangering self or others. Conditions • Bondable, insurable under SEICAA's insurance policy, and maintain a valid driver's license. • Able to attend meetings or training opportunities to enhance expertise and performance as scheduled. • Willing to travel on Agency business at Agency reimbursement rates. • Able to occasionally lift up to 35 lbs. • Must successfully pass mandatory pre-employment drug and background screening.
$32k-55k yearly est. 35d ago
Retail Support Specialist
DSI Systems 4.0
Remote support technician job in Idaho Falls, ID
Join Our Team!
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.
Job Overview
The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.
Key Responsibilities:
Customer Support
Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
Retail Partner Support
Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Work Environment & Schedule Expectations
This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.
Operational Excellence
Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates
Collaboration & Communication
Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.
Requirements
Required Skills & Qualifications
Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.
Preferred Qualifications
Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.
What We Offer
Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement
Benefits
Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!
$26 hourly Auto-Apply 21d ago
Youth Support Specialist
Tueller Counseling
Remote support technician job in Idaho Falls, ID
Full-time, Part-time Description
Title: Youth Support Specialist
Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals.
Qualifications:
Must be at least 18 years or older. It is preferred that the specialist be at least 21.
High School education
Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible).
Has been in recovery for a minimum of 1 year.
Has an active Peer Support Specialist certification.
Has completed the required Magellan Idaho Youth Support Endorsement training.
Department: Community Work
Supervised by: Team Leader/Program Director/Clinical Supervisor
Positions supervised: None
Location: Client home, designated office space and/or community locations
Requirements
Job functions, responsibilities and authority:
Model recovery and share their stories of lived experience to connect and engage youth in the recovery process.
Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth.
Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety.
Support and educate the youth on navigating behavioral health systems.
Helps the youth to develop a network of support.
Empowers the youth to develop skills to improve their overall functioning and quality of life.
All services are provided in a manner that is strength-based, culturally competent and responsive to each member's individual psychosocial, developmental, and treatment care needs.
Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member's needs and preferences.
As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member's condition, needs, or preferences.
Complete accurate progress notes documenting all YSS interventions.
Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon.
Allow new employees the opportunity to shadow you while providing direct service as a training tool.
Any other tasks as assigned
Attend weekly meetings as assigned
Comply with any supervision requirements as needed and outlined in Policies and Procedures.
Report accusations of abuse as outlined in Policies and Procedures #320.
Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check
Salary Range:
$17/hr-$21/hr
Salary Description $17-$21/hr
$17-21 hourly 60d+ ago
Mid Level Service Desk Support(AF)
Imtas 3.3
Remote support technician job in Pocatello, ID
Provide more in-depth knowledge about financial or facilities systems and functions than the Tier 1 Technician. This is the primary ticket solver in Ask Finance.
Assist a Tier 1 Technician in solving technical and functional problems and investigate elevated issues by confirming the validity of the problem and seeking solutions to more complex problems or questions.
Work with system and business owners to escalate/discuss issues and understand new processes or functionality.
Create and publish knowledge management articles.
MID-LEVEL: Staff member has 5 to 10 years of experience. A mid-level labor category typically performs all functional duties independently. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring individuality and in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
Top Secret Clearance is required.
$27k-35k yearly est. 60d+ ago
Contract Management Support Specialist
Kymber Consulting Group
Remote support technician job in Idaho Falls, ID
Work Arrangement: Onsite
Type: Full-Time
Clearance: Suitability
Travel: Up to 10%
Status: Contingent Upon Award
Since 2017, Kymber Consulting Group has been blazing a trail through the consulting landscape, providing solutions across healthcare, defense, and civilian sectors. We're trusted advisors for high-visibility, high-impact engagements, rapidly becoming a valued partner within both government agencies and large established firms in the space. Kymber employs a collaborative team approach to deliver high value, tailored, and innovative solutions. Our engagement teams are built to meet each client's unique needs. Our employees currently support a variety of Defense and Civilian agencies.
Job Summary:
Provides specialized administrative and technical support to the Contracting Officers (COs) and other contract management personnel. This role involves preparing, routing, and distributing contract-related correspondence; maintaining contract modification records; preparing various reports for managers; assisting with annual financial assistance awards; and providing IDMS support.
Responsibilities and Duties:
Prepare, route, and distribute contract-related correspondence
Maintain contract modification records
Prepare various reports for contract managers
Assist with annual financialassistance awards
Provide IDMS supportSupport Contracting Officers and contract management personnel with administrative tasks
Qualifications and Skills:
Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field + 3 years relevant experience
Equivalency:Associate's Degree + 5 years relevant experience; OR 7 years relevant experience
Strong understanding of federal contracting processes and FAR principles (especially Parts 4, 13, 15, 16)
Excellent organizational and document management skills
Proficient in Microsoft Office Suite and federal acquisition systems (e.g., IDMS, STARS)
Benefits and Perks:
Medical, Vision, and Dental Plans
Paid Holiday and Personal Time Off
401K plan
Short-term disability, Long-term, and Life Insurance
Education and Training Assistance Program
Incentive Plans and Referral Bonuses
Employee Assistance Programs
Kymber Consulting Group, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
$28k-40k yearly est. Auto-Apply 1d ago
Contract Management Support Specialist
Booth Management Consulting
Remote support technician job in Idaho Falls, ID
Job DescriptionSalary:
Booth Management Consulting LLC (BMC) is a diverse CPA firm that provides accounting, auditing, and management consulting services to public and private clients nationwide. Our employee-friendly company environment emphasizes quality of life, initiative, creativity, strong work ethics, and loyalty. We seek qualified, motivated, and progressive individuals to join our team as a Contract Management Support Specialist.
Position Summary
This position will support the U.S. Department of Energy, Idaho Operations Office (DOE-ID), in collaboration with the Office of Nuclear Energy (NE) programs and other Department of Energy offices, providing specialized administrative and technical support to the Contracting Officers (COs) and other contract management personnel.
Key Responsibilities
Preparing, routing, and distributing contract-related correspondence.
Maintaining contract modification records.
Preparing various reports for managers.
Assisting with annual financial assistance awards and providing IDMS support.
Experience & Qualifications
Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field, or an Associate's Degree plus 5 years relevant experience; OR 7 years relevant experience.
Three (3) years of relevant experience in a government capacity.
Strong understanding of federal contracting processes and FAR principles (especially Parts 4, 13, 15, 16).
Excellent organizational and document management skills.
Proficient in Microsoft Office Suite and federal acquisition systems (e.g., IDMS, STARS).
Experience working in a DOE environment is preferred.
BMC is an equal employment opportunity (EEO)/affirmative action (AA) employer that is committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information or any other status protected by applicable federal, state, local or international law. These protections also extend to applicants.
$28k-40k yearly est. 13d ago
Network Analyst
Right Talent Right Now
Remote support technician job in Idaho Falls, ID
Network Analyst - 2764 Role: Information Technology Industry: I.T. Job Type: Permanent full-time Job description: Financial Institution looking for a Network Analyst. The main responsibility will be to continually evaluate and recommend network technologies that allow the organization to achieve its business and technologies goals. Implement / update all of the appropriate processes and procedures to ensure the organization's network is running at an optimum level. Manage all telephone systems, routers, switches, mobile device management, firewalls, cabling Network security, patching and licenses and vendor management to ensure a high-level of uptime and proper level of data security.
Responsibilities:
Create, maintain, and support the institution's local and wide area network needs. This includes event monitoring, QOS, expansion and tuning.
Developing centralized, efficient methods for managing network systems to minimize downtime and increase security on the network
Excellent knowledge of Cisco routers, switches, firewalls, load balancers, and encryption.
Strong expertise with routing, network security, flow control, TCP/IP and associated protocols.
Excellent understanding of VoIP and telephony systems
Strong skills in working with multiple vendors and projects
Ability to efficiently manage network expansion.
Excellent knowledge of how data networking interacts with other areas of IT.
Handles purchases, patches and updates on all network equipment.
Able to write technical policies, procedures, and documentation including user guides, troubleshooting guides, etc.
Oversees and controls the network software and related hardware and communication systems.
Participate in weekly meetings with the IT team to discuss progress and issues to be resolved.
Manage the information flow to members, Administration, branch levels, and external interested parties.
Qualifications:
A results oriented individual who thrives working in a fast paced environment. 2-4 years of experience with Cisco routers, switches, firewalls, load balancers, and encryption. Preference given for post-secondary degree in computer science/computer information systems, or related field or a combination of related experience and education. Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities. Willingness to work outside of normal business hours. Excellent English oral and written communication skills. Ability to work with other department supervisors. Knowledge of data processing, hardware platforms, and enterprise network systems. Ability to maintain the confidentiality of the institution.
Understand network systems and implement resolution to network problems. Make recommendations to meet the goals and objectives of the institution's functions, procedures, and policies. Analyzing information and evaluating results to choose the best solution and solve problems.
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, etc.). Sit and stand for extended periods of time. Lift 20-40 pounds of office supplies (copy paper, computer paper, mail, etc.). Repetitive motion using wrists, hands, and fingers. Reach keyboards. Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
Bottom Line Requirements:
1. 2 + years of experience with Cisco routers, switches, firewalls, load balancers, and encryption.
2. Degree in computer science/computer information systems, or related field preferred.
3. Knowledge of data processing, hardware platforms, and enterprise network systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$52k-75k yearly est. 1d ago
Store Support
Home Depot 4.6
Remote support technician job in Idaho Falls, ID
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
$29k-33k yearly est. 60d+ ago
Legal Support Specialist I
Telesolv Consulting 3.4
Remote support technician job in Idaho Falls, ID
Job DescriptionDescriptionTeleSolv Consulting is seeking a Legal Support Specialist I to provide administrative and clerical support to a federal legal office. This is an entry-level legal administrative support role focused on document handling, records management, correspondence, and day-to-day office support in a highly structured government environment. This role is ideal for someone who is detail-oriented, organized, dependable, and comfortable working in a process-driven setting.
Responsibilities:
Provide administrative and clerical support to legal staff and management
Prepare, format, proofread, and process correspondence and legal documents
Maintain electronic and physical filing systems in accordance with federal procedures
Track documents, records, and case-related materials
Assist with records management and document control
Support data entry, spreadsheets, and basic database tracking
Answer phones, route calls, and assist visitors as needed
Schedule meetings and assist with meeting materials
Assist with scanning, copying, organizing, and archiving documents
Follow established procedures for handling sensitive and confidential information
Support ad hoc administrative tasks as assigned
Qualifications:
High School Diploma or equivalent
1-3 years of experience in administrative, clerical, office support, or legal support roles (or equivalent experience)
Strong organizational and attention-to-detail skills
Good written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to follow procedures and work in a structured, compliance-driven environment
Ability to manage multiple tasks and meet deadlines
$28k-36k yearly est. 2d ago
Technical Support Engineer
Produce Careers
Remote support technician job in Moreland, ID
The Technical Support Engineer based out of our Idaho office will be part of team that is the primary technical support contact for customers, prospects and partners. This position will be responsible for ongoing customer support while also providing assistance with system design and installation services. In a continuing effort to serve our customers, the Technical Support Engineer will also help identify system enhancements that will maximize system performance and address evolving customer requirements. Lastly, the Technical Support Engineer will strive to improve our support capabilities by documenting best-practices and sharing knowledge and experience with partners and peers.
Essential Duties and Responsibilities:
Provide exceptional customer service, support and training to ensure the highest level of customer satisfaction.
On-site install of new equipment (software and mechanical)
Provide solutions and repairs both remotely and on-site.
Assist the Development organization in identifying and prioritizing product enhancements and new solutions required to meet customers' demands.
Build/maintain technical and support relationships with staff, customers and partners.
Expectations:
You will be expected to demonstrate the attitude, commitment and passion necessary to satisfy our customers and grow our company.
You will be expected to put forward the effort necessary to quickly learn about our products and technology to achieve our customer support commitments.
Based on the critical nature of our solutions, must be willing and able to work and travel on off-hours (i.e., early mornings, late evenings and weekends), with limited notice, to support our customers and/or fulfil project commitments.
With advance notification, you may be expected to travel out of state or country to support our customers or receive training as required.
Qualifications:
5+ years of experience providing technical sales support (remote & on-site) in a solution-oriented software and/or mechanical environment.
Demonstrated ability to effectively listen, solve problems and provide support to customers.
Successful history of driving results & recognized as a key contributor in his/her prior role.
The ability to communicate technical concepts to non-technical individuals (mainly customers).
The ability to work between diverse organizations with overlapping business drivers and needs.
The ability to work in a high-pressure, schedule-driven/evolving work environment.
Excellent oral and written communication skills, including workgroup facilitation.
A self-motivator.
Bachelor's degree in engineering/computer science or Trade School for electrical, or comparable work experience in a related technical field.
Computer and office equipment knowledge required to fulfil your responsibilities and support our customers will be provided by the company.
Supplemental Information:
Approximately 40 hours /week is required to efficiently perform the job duties. Generally, working hours are Monday to Friday 8:00am to 5:00pm but weekends and off hours are not unusual, and may happen on short notice.
Expected to work varying amounts of overtime, especially for periods of high volume work
This position also requires availability and accessibility to respond to customer calls outside of normal business operating hours in the evenings and during weekends.
Lifting and moving equipment required
Must possess a valid Driver's License.
Report directly to Technical Support Manager, WA. Depending on the situation (i.e., project, location, job function, company growth, etc.), you may also be directed by other company personnel as required
Compensation & Benefits:
Dependent on experience.
18 days of paid vacation per annum, accrued monthly on a pro-rata basis (1.5 days per month).
Increases in compensation based on company and customer performance evaluation as well as individual contributions and attitude.
A service vehicle will be provided for visiting customers; If a personal vehicle is used for business use, a mileage reimbursement will be provided using the current IRS Standard Mileage rate (currently $.67 per mile).
Medical benefits and healthcare insurance are provided by the company (details provided separately).
401K retirement plan with company match.
Please contact Tara Schwartz, tara@producecareers.com
$59k-87k yearly est. 32d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Remote support technician job in Idaho Falls, ID
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military