Job Title: Policy Link Annuity Support Analyst
Skills: Policy Link, Cobol, Annuity, SQL
Experience: 10+ years
Duration: Fulltime
We at Coforge are hiring a Policy Link Support Analyst the following skillset :
1.)10+ years of experience in Production Support for PolicyLink annuity system
2.) Hands on experience in MicroFocusCOBOL,.Net/C#, WinForms and SQL.
3.) Good knowledge of Policy Admin System Annuity systems.
5.) Knowledge of annuity products (fixed, indexed, variable, deferred).
6.) Knowledge of Agile SDLC methodologies.
7.) Good understanding of ITIL processes (Incident, Problem, Change Management).
8.) Proficiency in SQL for database queries and troubleshooting.
9.) Experience with Control-M job scheduling and monitoring.
10.) Familiarity with Visual Studio Debugger for code-level issue resolution.
11.) Excellent problem-solving and analytical skills.
12.) Strong communication and collaboration abilities.
$39k-69k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Information Technology Support Engineer
Teceze
Remote support technician job in Marshalltown, IA
Job Description: IT Support Engineer
Contract: 3 Years
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
$55k-79k yearly est. 23h ago
Product Support Specialist
MH Equipment Company 4.0
Remote support technician job in Des Moines, IA
is for Mariotti USA, a division of MH Equipment Company.
About MH Equipment:
As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions.
Amazing Culture, Thriving Company, Terrific Opportunity.
For more information on who we are and what we do, please visit our website at ********************
Job Summary: This position is responsible for a full range of activities ensuring overall excellence in parts, service, and warranty support for dealers and end users. This position will work closely with the Business Development Manager and accounting to coordinate and administer the sales activities, inventories, payables, receivables, and other reporting requirements to accurately and effectively track and analyze our business, and will engage with customers, dealers, factories and other team members in the development and growth of the business and overall customer satisfaction.
Job Responsibilities:
Provide dealers with service and parts support, application support, and corresponding order administration.
Administer an effective product warranty program for dealers including authorization and reimbursement of warranty repairs and work with factory representatives to obtain authorization and reimbursement of warranty dollars to the distributor.
Work with vendors to obtain product and/or service information such as price, availability and delivery schedule; and provide information to internal accounting departments to accurately and timely produce appropriate financial records, transactions, and analysis.
Maintain accurate company records and transactional activity including all sold and installed unit master file.
Capture and retain all PDI documentation.
Maintain internal systems and files to reflect current pricing and other relevant information.
Perform and coordinate all shipping and receiving, including container loading and unloading, packaging, manifesting, and import/export coordination and contracting.
Maintain all inventory for sale readiness, including battery charging, tracking ROA, and inventory turns.
Manage Mariotti factory container ordering to ensure appropriate product flow, inventory, and order fulfillment, while aligning battery and accessory ordering.
Prepare new units for delivery to the dealer or end-user, including any required modification.
Maintain standard operating procedures (manual and automated), including procedures for sales, parts, warranties, etc.
Assist in research and development of existing and prospective product lines.
Assist with ROI tools highlighting benefits of our product lines in specific applications and against competitive technologies.
Assist in the development, implementation, and support of short-term and long-term business and operational plans, including establishing operational measurement and forecasting projections.
Assist in the administration of divisional and dealer performance measurement systems, dealer agreements and ensuring dealer compliance.
Assist in tracking and managing annual marketing plans, including market penetration, evaluation, and exposure while overseeing a Dealer co-op program, distributing dealer marketing materials, and generating customer presentation materials.
Occasional travel to assist with dealer training, sales calls, relationship development, and dealer recruiting.
Adhere to Company Policies and Work Rules.
Perform other duties as assigned.
Position Requirements:
Primary core value of integrity.
Technical background and knowledge of the material handling industry is a plus but not required.
Excellent verbal and written communication and comfortable speaking to groups and individuals.
Strong computer skills and fluency with Microsoft programs, particularly proficiency with Excel.
Strong customer service skills.
Valid driver's license with good driving record.
Able to meet the physical requirements of the job.
Working Conditions: Flexibility to work when the dealer needs or operations require it, which may exceed 40 hours per week. This position is exempt from paid overtime.
Benefits:
Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, Family Life and Marriage Counseling, and His First Foundation.
Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company cell phone and laptop.
Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
Company Support: Continuous training, safe working environment.
Mariotti USA a division of MH Equipment is proud to be an Equal Opportunity Employer
$24k-28k yearly est. 2d ago
Maintenance Service Technician, Multi-Site
Indigo Living 4.1
Remote support technician job in Iowa
Who We Are
We're a group of passionate people that just so happen to be in the business of managing incredible communities.
We are the GO team!
What You ll Do
A typical Maintenance Service Technician s day might include:
Reviewing make-ready checklists to ensure all apartment homes are ready for the new resident(s) resulting in a 5-star Google review.
Keeping our communities running 24/7 by being a part of our after-hours emergency team. You ll get to proudly cruise around town in a GO Team company provided vehicle for 7 days during the on-call rotation.
Partnering with Property Managers to obtain bids and negotiate prices for a tree branch that just fell onto a garage roof.
Ordering and keeping inventory of supplies and parts in a well-kept maintenance shop.
What You Need To Get The Job Done
This role might be a fit for you if:
You are passionate about providing exceptional service and have a leadership mindset, then this would be a great position for you.
You have drive, excellent communication, and are willing to get your hands dirty, then this role may come naturally to you.
You believe the details matter. If it's worth doing, then you believe it's worth doing right.
You are flexible. You enjoy learning new things and rolling with changes. Your availability allows for a flexible work week, which includes some weekend coverage.
You are dependable, safety conscious and have general maintenance experience. Tell us where you picked up any knowledge of appliance repair, light carpentry, plumbing and electrical.
What You ll Love About Us
We may be a great fit for you if you enjoy:
Great Company Culture. We work hard so that we can play hard. We value getting to know each other inside the office and outside the office setting.
Make an Impact. We care about your future at Indigo Living and work with you to create a development plan to further your skills and knowledge. Read about our:
Careers that are Going Places
Health Benefits. Medical, Dental, Vision, HSA and FSA options, 401K with employer match!
Give back. Get paid to give your time to the community!
Ask us about Hubbell s Extreme Build Projects!
Rest and Relaxation. Enjoy pre-loaded paid time off and 11 Holidays!
The salary range for this position is $ 23.00 - 26.00 per hour, depending on experience and qualifications.
Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.
$23-26 hourly 14d ago
Computer Field Technician
Bc Tech Pro 4.2
Remote support technician job in Iowa
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-35k yearly est. 1d ago
IT Support Specialist
Teksynap
Remote support technician job in Iowa
**Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user assistance, and training. + Diagnoses and resolves customer-reported incidents involving hardware, software, and network systems.
+ Performs analysis of user requirements and IT processes to enhance efficiency and service delivery.
+ Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements.
+ Develops, updates, and maintains problem tracking databases and knowledge repositories.
+ Installs, configures, troubleshoots, and maintains IT hardware, software, and peripheral equipment.
+ Performs system and data backup and recovery operations.
+ Develops user training materials and conducts end-user computing and information systems training sessions.
+ Consults with users to identify IT needs and requirements; conducts feasibility studies and trade-off analyses to determine optimal solutions.
+ Prepares business cases and implementation plans for IT service improvements.
+ Ensures rigorous application of information security and cybersecurity policies, principles, and best practices across systems and processes.
**REQUIRED QUALIFICATIONS**
**Clearance**
+ Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
**Certifications**
+ DoD 8570 IAT Level II Baseline Certification
+ COMPTIA Security+ CE
+ Cisco Certified Network Associate (CCNA)
+ COMPTIA Cybersecurity Analyst (CySA+)
+ Global Information Assurance Certification (GIAC) Global Industriel Cyber Security Professional (GICSP)
+ Global Information Assurance Certification (GAIC) Security Essentials Certification (GSEC)
+ Certified Network Defender (CND)
+ Systems Security Certified Practitioner (SSCP)
+ One of the following Google Cloud Platform:
+ Google Associate Cloud Engineer
+ Google Professional Cloud Architect
+ One of the following cloud or systems certifications:
+ AWS Certified Cloud Practitioner
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate
+ AWS Certified Solutions Architect - Professional
+ AWS Certified SysOps Administrator
+ Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert
+ Microsoft Certified Azure Security Engineer Associate
+ Oracle Cloud Infrastructure Cloud Operations
+ Red Hat Certified Engineer
+ Red Hat Certified System Administrator
**Experience**
+ Six (6) years of progressive experience in the field of Information Processing.
+ Three (3) years of specialized experience in Information Processing involving a range of hardware and software solutions.
+ Two (2) years of hands-on experience installing, diagnosing, troubleshooting, and training customers in the use of software and hardware systems.
**Desired Experience and Skills**
+ Three (3) years hands-on experience supporting Department of Defense (DoD) IT hosting solutions.
+ Experience administering Windows and Linux operating systems in large enterprise environments.
+ Proficiency and understanding of network fundamentals, VPNs, firewalls, and remote access solutions.
+ Strong analytical and problem-solving skills: Proficiency in problem-solving and troubleshooting complex issues, with the ability to analyze problems, identify root causes, communicate to management and implement effective solutions in a timely manner.
**Overview**
We are seeking an IT Support Specialist to join our team.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at **************** .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Remote
+ Type of environment: Remote
+ Noise level: Medium
+ Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
+ U.S. Citizen
+ Secret Clearance
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
\#remote #telework #linkedin
\#LI-Remote (turn font to white)
**Job Locations** _US-VA | US-AZ | US-AR | US-CT | US-ID | US-IN | US-IA | US-MI | US-MS | US-MO | US-KS | ..._
**ID** _2025-8636_
**Category** _Technical Support/Help Desk_
**Type** _Regular Full-Time_
$34k-55k yearly est. 60d+ ago
Help Desk Technician
CBE Companies 4.0
Remote support technician job in Cedar Falls, IA
CBE Companies, a global provider of contact center services, has an immediate need for a Help Desk Technician and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?
With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we're still going strong because we offer employees:
Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!
Ongoing training & support!
Career culture with many opportunities for advancement!
Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, innovation, results, and FUN!
Invest in your future with a company that will invest in YOU!
The Help Desk Technician will provide outstanding customer service as part of the first response technical support team for users of CBE systems. This position will resolve problems or triages and escalates problems to the appropriate support staff. The Help Desk Technician will install new hardware and maintain existing hardware. This position will install software and configure per business/user requirements. The Help Desk Technician will assist the Technical Support Operations team in daily production requirements as well as maintain our number one goal of all systems up and running. This position will escalate issues to Tier 2 and Tier 3 support as required.
The Help Desk Technician position is an onsite opportunity at one of our office locations: Cedar Falls, Iowa or Clarksville, TN!
Job Details:
Responsible for interfacing with customers to analyze, identify, research, troubleshoot and resolve system related issues, documenting all activity in the problem management database.
Responsible for providing Tier 1 support.
Responsible for hardware setup, installation and maintenance including desktop appliances, phones, printers and associated equipment and consulting with users for troubleshooting.
Responsible for testing software so that it is provisioned correctly to users.
Responsible for maintaining accurate desktop hardware and software inventory records.
Assist with Mobile Device Management, distribution and training of company owned devices.
Monitors and troubleshoots all aspects of computer systems operations.
Responsible for developing and maintaining Tech Support SOP's and documentation for systems and processes in responsibility.
Implements information security policies and procedures for the organization.
Provide user support related to accessing network/application accounts by resetting passwords and/or re-activating accounts in applications.
When required, performs the functions of the Technical Support Operations group Handle quality control checks for file processing
On call rotation for weekend support and file processing
Possess proven technical troubleshooting skills
Possess excellent communication and attention to detail skills
Ability to write clearly and express technical problems and solutions so that the average end user can understand them while at the same time communicate at a technical level with knowledge and understanding so escalated problems are clearly defined
Excellent listening skills
Excellent phone skills and etiquette
Knowledge of a variety of hardware platforms (Dell and Apple) and OS/software applications including but not limited to Microsoft OS and Office applications
Displays a positive, professional character in the work environment
Must be able to manage change effectively and productively in a fast-paced environment
Adhere to all company security policies
The Company reserves the right to change or assign other duties to this position as appropriate
Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities
Must be able to remain in a stationary seated position up to 85% of the work shift
Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings
Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine
Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries
Must be able to lift 50 pounds
The Company reserves the right to change or assign other duties to this position as appropriate.
Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.
Job Requirements:
Two-year degree or four-year degree preferred from four-year college or technical school in Computer Science, MIS, or CIS
One year help desk or related experience and/or training; or equivalent combination of education and experience
ITIL Certified (preferred)
CompTIA A+ Essentials certification (preferred)
The starting pay range for this position is $43,000-52,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.
CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws.
Background check and drug testing required.
#CF2
#CTN2
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
$43k-52k yearly Auto-Apply 5d ago
desktop support
Artech Information System 4.8
Remote support technician job in Dubuque, IA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: DUBUQUE,IA
Duration: 1 year (with possible extension)
Job Description:
· Win7/Win XP OS support
· Office 2003/2007/2010 support
· Deskside support skills, IMAC, must be able to troubleshoot complex issues.
Additional Information
For more information, Please contact
Shubham
97295-4595
$38k-47k yearly est. 60d+ ago
Technical Support Team Lead
CSA Global 4.3
Remote support technician job in Fort Dodge, IA
Full-time Description
Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Dodge, Iowa.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon contract award.
How Role Will Make an Impact:
Acts as the overall communications architect and network team manager for the MTC.
Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
Designs and establishes network architecture, coordinates network plans, configures network.
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance.
Bachelor's degree
IAT II Certification
A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
Expert in integrating training environments.
Extensive experience planning architectures.
What Sets you apart:
Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified
Why You'll Love this Job:
Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
Daily opportunities to develop new skills
Team environment
What We Can Offer You:
Compensation
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Benefits
Healthcare (medical, dental, vision, prescription drugs)
Pet Insurance
401(k) savings plan
Paid Time Off (PTO)
Holiday pay opportunities
Basic life insurance
AD&D insurance
Company-paid Short-Term and Long-Term Disability
Employee Assistance Program
Tuition Support Options
Identity Theft Program
$48k-72k yearly est. 60d+ ago
Help Desk Support 3
360 It Professionals 3.6
Remote support technician job in Coralville, IA
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance-driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.
Note: In-Person Interview Only. No Web-cam, No Exceptions.
Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.
Additional Information
Thanks and Regards,
Ankur Bhatia
$31k-51k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Remote support technician job in Council Bluffs, IA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$50k-70k yearly est. 13d ago
Site Supervisor / Service Technician
Heartland Roofing, Siding, and Solar
Remote support technician job in Des Moines, IA
Excited to Lead? Join Heartland Roofing, Siding, and Solar as a Site Supervisor/Service Technician!
Are you ready to step into a leadership role with one of Iowa's premier roofing companies? Heartland Roofing, Siding, and Solar is looking for a Site Supervisor / Service Technician to join our team! This is your chance to be part of a fast -growing company that values hard work, rewards excellence, and fosters a family -like culture.
Culture: We are a family -first team that prioritizes integrity, respect, and continuous improvement in everything we do. Every member of our team is driven to raise the bar in service, creating an environment where excellence is expected and celebrated. We genuinely care about one another, stepping up to support each other and our community at every opportunity. Here, you'll find a place where your contributions matter, your growth is encouraged, and your successes are shared with a team that feels like family.
Focus Service: Our mission is to deliver unmatched quality and innovation in home service, protecting homes while ensuring a seamless customer experience. From roofing and siding to solar, every service call is an opportunity to solve problems with integrity and excellence. We take pride in the craftsmanship of our work, ensuring every project exceeds expectations and leaves a lasting impact on the lives of our customers. Our dedication to service extends beyond homes, as we actively uplift the community we serve
Learning Opportunities: We believe in empowering our team to grow continuously and improve. Whether you're refining your technical skills or learning new innovations in the field, we provide the tools and training to help you succeed. Our team is committed to your professional development, offering mentorship, hands -on learning, and opportunities to achieve certifications that advance your career. If you're driven to improve, you'll find a company that's equally invested in your success.
Standards: Integrity, family, and improvement are at the core of who we are. We hold ourselves to the highest standards of honesty and accountability, ensuring every team member takes pride in their work and delivers exceptional service. Our collaborative approach means everyone steps up to support one another, ensuring we maintain a strong, dependable team that consistently raises the standard of the contractor experience. We don't just meet expectations; we exceed them, every time.
As a Site Supervisor / Service Technician, you'll take charge of job site operations, ensuring smooth, efficient project execution from start to finish. You'll:
Manage materials and ensure everything is ready for success.
Provide clear, actionable instructions to crews to keep projects on track.
Interact directly with customers, providing updates and delivering the best service experience.
Support crew leaders to boost productivity and quality while maintaining Heartland's standards.
Do small repairs on site.
Hours:
Full -Time; Monday - Friday
8 Hour Shifts
Why Join Heartland?
Be part of an award -winning, fast -growing company.
Enjoy a professional work environment where your contributions matter.
Help shape the future of exterior remodeling in Iowa.
Every day, you'll contribute to making Heartland the best exterior remodeling company in Iowa!
Requirements
High School Diploma or equivalent.
0 -1 years of experience in residential roofing installation.
Experience with job site management, roofing, and siding knowledge and experience.
Strong leadership qualities and customer service skills.
We want driven, organized, and passionate leaders who thrive in a fast -paced environment.
Strong time management and organizational skills.
A proven work ethic and commitment to excellence.
Leadership abilities to guide crews and ensure customer satisfaction.
Preferred Qualifications
Associate degree or related education.
Previous experience in the roofing or construction industry.
Ability to lift a minimum of 50 pounds.
Benefits
Paid Training - for inexperienced applicants who meet our standards.
Health Insurance - to keep you and your family covered.
Paid Vacation - so you can recharge and enjoy life outside of work.
Company Vehicle - provided for job -related activities.
401(k) - retirement plan to help secure your future.
$43k-60k yearly est. 60d+ ago
Help Desk Support 3
Arete Technologies 4.5
Remote support technician job in Coralville, IA
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
Description:
Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.
Note: In-Person Interview Only. No Web-cam, No Exceptions.
Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. - 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
HDS3
3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-62k yearly est. 1d ago
Helpdesk (780480)
Padmore Global Connections
Remote support technician job in Des Moines, IA
IA-DOM-DOIT-NE1-IWD HELPDESK (780480)
Max Pay Rate: $30.22
Work Arrangement: Onsite (8am-4:30pm M-F)
Worksite Address: 1000 east Grand Avenue, Des Moines, IA 50319
Engagement Type: Contract
Start Date:12/08/2025 End Date:06/30/2026 (Possible conversion or extension)
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop SupportTechnician.
Complete Description:
This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop SupportTechnician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.Install, patch, and troubleshoot Windows 7/10.Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).Escalate issues to next-level support or management as appropriate.Troubleshoot issues with Microsoft Edge and Google Chrome.Provide support using remote tools.Install and troubleshoot a variety of in-house developed and third-party software.Troubleshoot desktop and network printer issues.Support Google Workspace products.Support Apple devices (iPad, iPhone).Understand and support Microsoft Active Directory (client-side).Implement hard drive encryption, preferably using Bitlocker and McAfee.Modify system registry as needed.Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).4 years of experience with Windows 7/10 installation, patching, and troubleshooting.4 years of experience troubleshooting Microsoft 2019.4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.4 years of experience escalating issues to next-level support/management.4 years of experience troubleshooting Microsoft Edge and Google Chrome.4 years of experience providing support with remote tools.4 years of experience installing and troubleshooting a variety of software.Experience in support of Microsoft Office 365 products.Experience in Apple device support (iPad, iPhone).Thorough understanding of Microsoft Active Directory (client-side).Experience with hard drive encryption, preferably Bitlocker and McAfee.Desired Experience:
Ability to troubleshoot desktop and network printer issues.Experience with Google Workspace products.Ability to modify the system registry.Education:
Preferred: 4-year degree or equivalent technical study.Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
$30.2 hourly 60d+ ago
Technical Support Specialist - Base44
Base44
Remote support technician job in Cedar Rapids, IA
Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.
Job Description
Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:
Operate with minimal supervision and substantial discretion on matters of significance.
Assist users with product-related issues, offering timely and effective solutions.
Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.
Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.
***
This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.
This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.
Qualifications
2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations.
Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).
Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
Effective and adaptable when things move fast and plans are still evolving.
Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.
Bonus points
Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience
Hands-on tinkering with “vibe coding” - side projects or small experiments you can show.
Strong technical writing for specifications, runbooks, and incident reports
Comfortable inspecting network requests and spotting errors in the console.
Experience troubleshooting API connections and integrations or with system reliability engineering.
Additional Information
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
$34k-56k yearly est. 5d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Remote support technician job in Des Moines, IA
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$33k-55k yearly est. 46d ago
Help Desk Support
Ask It Consulting
Remote support technician job in Des Moines, IA
Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.
Job Description
Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Supporttechnician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.
Complete Description:
· This role is focused on level-1 help desk phone support, primarily with system access issues and password
· Support. The ideal candidate must have excellent customer service and communications skills.
· Candidate must be able to:
· handle difficult situations with clients and turn them into a win for the service desk team
· initiate trouble tickets from a service desk system
· answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service
· Greater detail outlined in the skills matrix.
· Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.
Qualifications
· At least 3 years of relevant experience working in a technical IT call center environment.
· HDS2
· 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.
Additional Information
Thanks and Regards,
Jane Morgan
$33k-55k yearly est. 60d+ ago
Technical Support Specialist - Base44
Wix Ltd. 4.3
Remote support technician job in Cedar Rapids, IA
Base44, a hyper-growth AI startup recently acquired by Wix, is on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, and entrepreneurs. The opportunity is huge, and with your help, our user-driven growth can become unstoppable.
Job Description
Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:
* Operate with minimal supervision and substantial discretion on matters of significance.
* Assist users with product-related issues, offering timely and effective solutions.
* Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
* Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
* Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.
* Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.
* This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.
This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.
Qualifications
* 2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations.
* Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).
* Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
* Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
* Effective and adaptable when things move fast and plans are still evolving.
* Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset.
Bonus points
* Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience
* Hands-on tinkering with "vibe coding" - side projects or small experiments you can show.
* Strong technical writing for specifications, runbooks, and incident reports
* Comfortable inspecting network requests and spotting errors in the console.
* Experience troubleshooting API connections and integrations or with system reliability engineering.
Additional Information
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
We are currently offering a shift of 10am - 7pm, Sunday - Thursday for this role.
$42k-60k yearly est. 41d ago
Desk Side Technician
Stefanini 4.6
Remote support technician job in Waterloo, IA
We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.
Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.
We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.
We have more than 25 years of staffing industry knowledge and can provide you with superior
candidates to match your technical and professional needs.
Job Description
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Qualifications
• High school diploma or equivalent required
• 2+ years' experience
• HP Certification
• Proficient in Microsoft Active Directory
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Solid foundation of Personal Computer experience
• Excellent troubleshooting capability
• Ability to work in a team environment as well as independently
• Strong sense of customer service
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task.
• May require additional project-specific training
Additional Information
$31k-51k yearly est. 60d+ ago
IT Support Specialist
Insight Global
Remote support technician job in Norwalk, IA
Provide end-user support for PCs, industrial printers, and multifunction printers. Manage hardware lifecycle, including yearly replacements. Support implementation of new hardware and applications on production floors. Coordinate with network/server teams for hands-on tasks (switches, UPS).
Troubleshoot network issues and escalate as needed.
Communicate effectively with site management and end-users.
Travel weekly to two additional sites (~2 hours away); mileage or rental reimbursement provided.
Requirements:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
2+ years IT support experience.
Knowledge of hardware lifecycle and basic networking.
Strong troubleshooting and multitasking skills.
Ability to prioritize and stay organized in a fast-paced environment.
Excellent communication and customer service skills.
Self-motivated and able to work independently.