How To Become A Remote Support Technician: What It Is and Career Path

What is a remote support technician and how to become one

Updated January 8, 2025

4 min read

Quoted experts

Kate Marek Ph.D.,

Alexey Kolmogorov Ph.D.

A remote support technician provides technical assistance to clients remotely. They work remotely and use tools such as phone, email, chat, and remote desktop software to diagnose and troubleshoot issues with computer systems, networks, software, and hardware. They may also guide how to use technology effectively. Remote support technicians need to have excellent communication skills, be knowledgeable about operating systems and software, and be able to solve problems quickly.

What general advice would you give to a remote support technician?

Kate Marek Ph.D.

Director and Professor, Dominican University

Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.

ScoreRemote Support TechnicianUS Average

Salary

3.0

Avg. Salary $38,016

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.57%

Black or African American 12.42%

Hispanic or Latino 15.21%

Unknown 5.14%

White 56.24%

Gender

female 12.52%

male 87.48%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

What are the pros and cons of being a remote support technician?

Pros

Flexible working hours
No need to commute
Exposure to a variety of technologies and environments
Opportunity for continuous learning and professional growth
Ability to work independently

Cons

Limited face-to-face interaction with colleagues and clients
Potential for distractions when working from home
Difficulty in building professional relationships and networking opportunities
Lack of access to physical resources and equipment
Increased responsibility for managing own time and workload

Key steps to become a remote support technician

Explore remote support technician education requirements

Most common remote support technician degrees

Bachelor's

41.5 %

Associate

39.2 %

High School Diploma

8.0 %

Start to develop specific remote support technician skills

Skills	Percentages
Phone Calls	8.48%
Remote Technical Support	7.84%
Troubleshoot	7.07%
Remote Troubleshooting	6.06%
VPN	4.67%

Complete relevant remote support technician training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New remote support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a remote support technician based on U.S. Bureau of Labor Statistics data and data from real remote support technician resumes.

Research remote support technician duties and responsibilities

Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Provide maintenance on all pcs.
Support android and iphone mobile devices.
Support VPN clients for both internal and external employees.

Prepare your remote support technician resume

When your background is strong enough, you can start writing your remote support technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a remote support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable remote support technician resume templates

Build a professional remote support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your remote support technician resume.

Apply for remote support technician jobs

Now it's time to start searching for a remote support technician job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do remote support technicians rate their job?

-/5

5 stars

4 stars

3 stars

2 stars

1 star

Remote support technician reviews

A zippia user wrote a review on Nov 2023

Pros

You get to help a lot of people in many different ways as well as learning new things about technology

Cons

I have aids now due to the painfulness of sitting down all day

A zippia user wrote a review on Jul 2020

Pros

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.

Cons

I don't like sitting around being inactive. So I'll keep my self always busy

A zippia user wrote a review on Apr 2020

Pros

I enjoy the challenges and learning new things . Technology is always evolving.

Cons

Customer is unwilling to provide you with necessary information in order to assist them.

What is a remote support technician and how to become one

What general advice would you give to a remote support technician?

What are the pros and cons of being a remote support technician?

Remote support technician career paths

Key steps to become a remote support technician

Explore remote support technician education requirements

Most common remote support technician degrees

Start to develop specific remote support technician skills

Complete relevant remote support technician training and internships

Research remote support technician duties and responsibilities

Prepare your remote support technician resume

Choose from 10+ customizable remote support technician resume templates

Apply for remote support technician jobs

How did you land your first remote support technician job

Average remote support technician salary

How do remote support technicians rate their job?

Remote support technician reviews

Remote support technician jobs by state