How to hire a remote support technician

How to hire a remote support technician, step by step

Here's a step-by-step remote support technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a remote support technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new remote support technician
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The remote support technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A remote support technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, remote support technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of remote support technicians.

   Type of Remote Support Technician	Description	Hourly rate
   Remote Support Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-23
   Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36
   Technical Support Engineer	A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting... Show more	$29-57

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Phone Calls
   • Remote Technical Support
   • Troubleshoot
   • Remote Troubleshooting
   • VPN
   • Password Resets
   • Technical Issues
   • Network Troubleshooting
   • Android
   • Level Support
   • Technical Troubleshooting
   • Computer System
   • Remote Desktop Support
   • Technical Problems

   Check all skills

   Responsibilities:

   • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
   • Provide maintenance on all pcs.
   • Support android and iphone mobile devices.
   • Support VPN clients for both internal and external employees.
   • Resolve network connectivity issues with routers switches and cabling.
   • Assist users in setting up routers with different ISP.

3. Make a budget

   Including a salary range in your remote support technician job description is one of the best ways to attract top talent. A remote support technician can vary based on:

   • Location. For example, remote support technicians' average salary in missouri is 30% less than in new mexico.
   • Seniority. Entry-level remote support technicians 41% less than senior-level remote support technicians.
   • Certifications. A remote support technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a remote support technician's salary.

   Average remote support technician salary

   $38,016yearly

   $18.28 hourly rate

   ---

   Entry-level remote support technician salary

   $29,000 yearly salary

   Updated January 21, 2026

4. Writing a remote support technician job description

   A job description for a remote support technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a remote support technician job description:

   Remote support technician job description example

   A 100% remote top tier streaming platform based in Los Angeles that specializes in free broadcast and live content is searching for several Solutions Engineers who can own AWS, CDNs, ABR tech, and OTT/video development. Since recently hitting the benchmark of $1 billion in revenue last year, they need people that are open to growing, learning, and just being along for the ride!
   
   Like mentioned, this is an absolute hard hitter in the entertainment industry, breaking down the need for monthly subscription fees. They are one of the most modern companies to provide several options for consumers, being all inclusive all around! They have a massive on-demand library and you are able to watch essentially almost anything at any time. Most notably, you get to enhance your skills in Smart TVs, gaming consoles, desktop, mobile, and web with some of the most high-visibility delivery systems on the market.
   
   To support their growth, they have a few spots available for Solutions Engineers who are ideally coming from a similar company and have a full skillset. Other tooling that's helpful to the position include MPEG/DASH streaming formats, SDKs, SSAI/DAI, content protection (DRM, AES, etc.), AWS/Azure/GCP computing, and QOS/QOE. Ultimately, the more development and streaming experience the better!
   Contract Duration: 6 Months to Hire on W2 with benefits
   
   Required Skills & Experience
   
   + 5+ years in OTT & Streaming
   
   + 3+ years in a Live Streaming Environment
   
   + Other items considered bonuses:
   
   + MPEG/DASH Video Formats
   
   + Strong CDN knowledge
   
   + Cloud computing in AWS, Azure, etc.
   
   + QOS/QOE management
   
   + SSAI/DAI technologies
   
   Desired Skills & Experience
   
   + BS in Computer Science
   
   #LI-RM1
   
   Motion Recruitment Partners is an Equal Opportunity Employer, including EOE Protected Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment background screening including a criminal check. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

   Copy this example

   

5. Post your job

   To find remote support technicians for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any remote support technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level remote support technicians with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your remote support technician job on Zippia to find and attract quality remote support technician candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit remote support technicians, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   If your interviews with remote support technician applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new remote support technician

   Once you've selected the best remote support technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new remote support technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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