Remote support technician job description

A 100% remote top tier streaming platform based in Los Angeles that specializes in free broadcast and live content is searching for several Solutions Engineers who can own AWS, CDNs, ABR tech, and OTT/video development. Since recently hitting the benchmark of $1 billion in revenue last year, they need people that are open to growing, learning, and just being along for the ride!

Like mentioned, this is an absolute hard hitter in the entertainment industry, breaking down the need for monthly subscription fees. They are one of the most modern companies to provide several options for consumers, being all inclusive all around! They have a massive on-demand library and you are able to watch essentially almost anything at any time. Most notably, you get to enhance your skills in Smart TVs, gaming consoles, desktop, mobile, and web with some of the most high-visibility delivery systems on the market.

To support their growth, they have a few spots available for Solutions Engineers who are ideally coming from a similar company and have a full skillset. Other tooling that's helpful to the position include MPEG/DASH streaming formats, SDKs, SSAI/DAI, content protection (DRM, AES, etc.), AWS/Azure/GCP computing, and QOS/QOE. Ultimately, the more development and streaming experience the better!
Contract Duration: 6 Months to Hire on W2 with benefits

Required Skills & Experience

+ 5+ years in OTT & Streaming

+ 3+ years in a Live Streaming Environment

+ Other items considered bonuses:

+ MPEG/DASH Video Formats

+ Strong CDN knowledge

+ Cloud computing in AWS, Azure, etc.

+ QOS/QOE management

+ SSAI/DAI technologies

Desired Skills & Experience

+ BS in Computer Science

#LI-RM1

Motion Recruitment Partners is an Equal Opportunity Employer, including EOE Protected Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment background screening including a criminal check. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

We are looking for a team member who is resourceful; using troubleshooting and analytical skills to serve our users via email and chat along with the ability to walk new users through the process of getting started with ProctorFree. In this role you'll help to support end users of an exciting new technology made based in Charlotte, NC.

We have a need for approximately 15 - 20 hours per week. Our ideal candidate has worked in a technical support role, and can commit to bi-weekly remote meetings. This is a great opportunity for someone to make extra money or make good use of downtime and a home office.

We are looking for an individual that must have weekend availability with some weekday availability from 9a - 5p.
Candidates must reside in North Carolina or South Carolina.

The pay for this position starts at $10 an hour, paid bi-weekly. The pay increases to $12/hr after 30 days.

Qualities

You care about our test takers and their experience. Not only because their outstanding experience means that we'll be more successful as a company, but also because you really love helping people and seeing them succeed. Secondly you're happy to help a new user out, who is looking to get started. You will talk them through the process of how ProctorFree works and can help them use our services for the first time.

You're a fantastic communicator and must be fluent in written English. The importance of communication, especially in a remote team, cannot be overstated. The default should be to over share progress, good things that are happening, customer concerns, and anything you see as an opportunity to improve our company and your team.

Requirements

Must reside in North Carolina or South Carolina

Available to work 9am-5pm on weekends and some week days.

Able to communicate clearly and professionally in writing and speaking with both technical and non-technical individuals.

Experience troubleshooting mac OS and Windows computers.

Excellent customer service skills with a polite, patient, caring, calm and professional demeanor.

Identify patterns: recommend improvements, and filter out irrelevant issues.

Generate support documentation for our customer facing and internal knowledge bases.

Reliable and on time for scheduled work hours and meetings.

Must be available at least 15 - 20 hours per week.

Must have a desktop or laptop with Webcam running Windows 10 or mac OS 10.14+

Must have High Speed Internet access (25 Mbps Down | 5 Mbps Up)

Typing Speed of 50+ WPM

Benefits

Flexible schedule

Work remotely

Supportive Team

+ By facility and/or patient type, a Coding and Documentation Coordinator within the Health Information Management Department will perform tasks and activities under the direction of the facility Coding Manager.

+ Those tasks and activities include but are not limited to the following: distribution of uncoded patient encounters to employed and contract coding resources for final coding; ongoing training of coders and vendor support staff on the accurate coding of patient encounters according to patient type and/or facility specific coding guidelines.

+ Trains coders and vendor support staff on use of the Emory electronic health record (EeMR); monitors work distributed to coders and contract vendors for compliance with Emory turn-around time (TAT) standards; monitors flagged records (reviewed but not coded) for readiness to code and returns records to coders as appropriate; maintains ongoing communications via email and telephone calls with Coding Contract Account Managers re coding quality, productivity and , TAT; works with physicians, mid-level staff and clinical departments re: complete patient documentation for coding of patient encounters; performs intermittent quality reviews for coding accuracy and reports findings to appropriate internal and vendor resources; makes patient type changes and admit or discharge date revisions in the coding/abstracting system; handles registration issues including requests to Making Data Healthy; handles requests for coding and/or billing edit review from coders working billing edits or Patient Financial Services; performs follow up on issues re aging uncoded patient encounters ; provides coverage for coworkers as needed; codes patient encounters as needed.
Minimum Qualifications:

+ Post high-school education necessary to complete programs in health record technology or health record administration and must have one of the following credentials: RHIA, RHIA, CCS or CPC (outpatient position only);

+ a combination of education and experience may be considered for highly qualified candidates.

+ 5 years of production coding the applicable patient type/types; knowledge of charge master processes preferred; experience with the 3M HDM coding/abstracting system, HealthQuest registration/billing system, and Cerner Millennium EHR preferred.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

**Connect With Us!**

Connect with us for general consideration!

**Division** _Emory Decatur Hospital_

**Campus Location** _Decatur, GA, 30033_

**Campus Location** _US-GA-Decatur_

**Department** _CORP-Medical Records_

**Job Type** _Regular Full-Time_


**Job Category** _Revenue Cycle & Managed Care_

**Schedule** _Other_

**Standard Hours** _40 Hours_

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.