Remote Support Technician Work From Home jobs

EvolutionHR is working with a growing consulting firm supporting a government healthcare client. The team is seeking User Support Analysts to support external clients using a Federal Grant Application system. User Support Analyst Responsibilities Review and Resolve problems, document resolution methodology, train team members. Troubleshoot, and analyze business application issues accurately in a high paced environment. Use methodologies and scripts provided by developers or other technical staff to perform data fixes and other tasks that require special privilege. Maintain accurate information and timely updates using the ticketing system (familiarity with BMC FootPrints strongly preferred). Create and maintain business application knowledge base and other documents / scripts to support the team mission. Work with application developers to document changes to applications and provide training / documentation to team members on upcoming changes. Advocate the customers' best interest. Understand and act on priority issues. Escalate trends to manager. Position is fully remote must reside in Maryland, VA or DC. Requirements MUST Obtain Public Trust Clearance prior to starting position (Can take up to 4 weeks) Must have a minimum of 3 years of user support or service desk experience, NOT a Hardware/Systems Help desk role- THIS IS STRICTLY WEB BASED SOFTWARE SUPPORT and will be providing phone and email support. Must have excellent written and verbal communication

*Please email resumes to **************** is NOT remote and requires candidate to be in-office, located in Irvine, CA* RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must! A successful candidate will have: Effective communication skills with non-technical clients Great problem-solving skills Strong Microsoft Active Directory experience Office 365 and Azure knowledge Meraki product experience Datto product experience Sharepoint / OneDrive & Teams experience ITGlue experience Bonus experience: Autotask and ConnectWise This position includes the following responsibilities: Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to: operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations, including: installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications. Perform maintenance tasks and configuration with desktop management software tools including: software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management imaging computers Establish and maintain user accounts and passwords in accordance with company information security guidelines. Expectations: A high degree of accuracy and attention to detail Able to work independently, multi-task, and take ownership of various parts of a project or initiative Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements Great organizational skills. Able to prioritize tasks while handling various projects simultaneously Work with internal teams and cross-functionally Two to three years Managed Service Provider (MSP) experience preferred Good driving record required We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred) Job Description Customer service Desktop support, manage client requests Communicate with vendors Evaluate and document client systems Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure Configure workstations, deploy tablets, phones, printers, and imaging solutions Manage support tickets and escalation Respond to system alerts, outages, and service requests Perform other work-related duties as assigned. Job Type: Full-time Schedule: Monday-Friday: 9am - 5pm Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD) Benefits include: PTO Paid Holidays Health Insurance Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 2 years (Required) Windows: 2 years (Required) Work Location: Hybrid remote in Aliso Viejo, CA

The Midtown Group is urgently seeking local recent grads with Computer Science or other technology related bachelor's degrees and some technical support experience for long term Junior System Support Analyst / Tech Support II roles with a prestigious EdTech organization that has a brand-new office in Arlington, VA. We've worked with the hiring organization for over twelve years and our candidates that work there consistently rave about the training they receive, love the organization's commitment to technology and education, and seem to always greatly appreciate the professional experience they gain by being selected for these types of projects. College graduates with IT related degrees and one to four years of experience, or at least a few applicable internships, are encouraged to send resumes along ASAP. We have at least six positions to fulfill. Interviews will begin between 1/17/25 and the target start date is set for of 2/10/25 and the assignments are expected to last 12 months or more. Junior System Support / Tech Support II job description The hired candidates will be responsible for understanding the technical underpinnings and functionality of the online testing software. Based on that understanding, the candidates should be able to provide Tier 2 support to the various users (teachers and school administrators) of our client's proprietary systems, including the users in the field. The candidates should be able to track and prioritize the different requests that are sent by the users and escalate it to the different team members. Essential Job Functions: 1. Provide tier 2 contact and problem resolution for all system requests escalated by the Tier 1 Help Desk team in an accurate and timely manner. 2. Ability to quickly ramp up and understand the technical functionality, processes, and underpinnings of the applications. 3. Ability to support PC and peripheral installation and troubleshooting on Macs, Linux and Windows machines; problem/incident recording, and problem resolution/escalation. 4. Provide accurate and timely logging of issues and resolutions in the ticketing system. 5. If escalated by the Tier 1 Help Desk team, ability to interact with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person. Required Qualifications: 1. Bachelor's degree in computer science, or related field. 2. 1-4 years of experience in software helpdesk/customer support. 3. Excellent communication skills to understand user issues and communicate issue resolutions. 4. High attention to detail. 5. Excellent time management. 6. Quick aptitude for learning new software. Preferred Qualifications: 1. Ability to work independently, learn quickly and accomplish tasks under limited supervision. 2. Highly motivated to achieve client satisfaction with timely, high-quality services. 3. Self-starter and motivator with a strong sense of accountability. 4. The intellectual capacity to interpret, analyze and troubleshoot technical problems. These roles are 100% remote but require all candidates to be within 15 miles or so of the office in Arlington, VA. for possible meet ups and training. Also, all selected contractors must be flexible to observe at least a few different shifts: 1st shift start times: 7 a.m. to 3:30 p.m. EDT, 8 a.m. to 4:30 p.m. EDT, 9 a.m. to 5:30 p.m. EDT, 10 a.m. to 6:30 p.m. EDT. 2nd shift start times: 11 to 7 p.m. EDT, 12 p.m. to 8 p.m., and 1:30 p.m. to 9:30 p.m. EDT Compensation and Duration: Competitive, will depend on experience, and is usually around the $28 to $32 or so per hour range. Assignments are expected to last 12 months, perhaps longer, and some candidates will be considered for full time jobs, as they become available.

and General Purpose: The Service Operations Specialist I position is non-exempt and works under the general supervision of the Service Operations Manager. The position is part of a dynamic team being the single point of contact for the efficient resolution of technical issues and offer customer service on non-IT items as necessary. This individual will provide support to attorneys, staff, and clients on the Firm's computer systems across multiple regions. This department operates 24/7, 365 days a year. The incumbent is responsible for modeling and acting in accordance with DWS's client service standards and core values. Essential Position Responsibilities: Excellent customer service skills, have the capacity to deescalate situations using a friendly demeaner and allow people the opportunity to describe problems or requests for service, while obtaining a sense of the priority and setting an appropriate time frame within the departments service level agreements if something cannot be resolved on first contact. Provide comprehensive technical support through phone, email, and using chat. Offer hands on support while in the office for walk up inquiries. Use good judgement, skill, and internal/external research to generate innovative solutions to technical problems and or appropriate workarounds so that the customer can get back to work as efficiently as possible. In the event a resolution cannot be found, determine the proper priority based upon the customer's needs and coordinate with other department engineers to obtain a solution. Resolve as many incidents as possible while meeting monthly metric objectives for the following categories: Phone availability and percent answered, chat availability and percent answered, ticketed calls and chat percentages, customer service ratings, unexcused absence\tardiness, and shift coverage availability. Act as an incident/ticketing workflow coordinator when scheduled or assigned. This includes but not limited to: monitor unassigned incidents, assigning out work, coordinate escalations, monitor calls in queue, ensuring agent availability, keeping abandon rates low, and dealing with critical outages. Log all support issues in the IT service management database including accurate descriptions and details work notes. Strong judgment and decision-making skills, you will need to make educated decisions on demand with minimal supervision. It is a must to be able to keep up with an exciting high tech fast-paced work environment, prioritize your work, and effectively multitask. Arrive/log into work on time, be willing to work flexible hours as needed and requested. Willingness to work overtime and be a team player is necessary to provide shift coverage in the event of vacations, holidays, illness, and times when the firm demand requires additional assistance. Install firm software and provide basic training on how the core applications work. Develop and keep up to date documentation on technical configurations. Monitor system alerts and proactively address potential issues using Problem management. Work on complex projects as assigned with a team or independently and complete tasks within a timely manner. Identify security issues and take action to protect the firm's integrity. Adequately support a work from home environment. Keep up with and understand home networks, wireless printers, office equipment, and troubleshoot the firms current remote access software and tools. Ability to perform computer imaging, proficiency with installing operating systems on various makes and model laptop and desktops. Keep the Wheeling office computers up to date by issuing new hardware as necessary, or as the lease expires along with coordinating a smooth transition by backing up and restoring software/documents. Provide in office support of the firm's video conferencing equipment. Setting up and troubleshooting enterprise level printers. Assist with equipment needs inside of the office. Have good understanding of how to hook up computers to monitors, docking stations, mice, keyboards, headsets, and any misc. accessories that someone may need to work efficient. Be open to exciting travel opportunities to help with the setup, install, and troubleshooting of technical hardware for trials sites, office moves, new office openings, meetings, retreats, assisting other office IT staff when short staffed, etc. Knowledge, Experience and Education: Bachelor's degree or equivalent combination of education & experience. Minimum two years' experience troubleshooting computer systems. Basic knowledge of Windows and Mac operating systems including Windows server OS. Basic understanding of the Microsoft office suite with a focus on Outlook, Word, Excel, Teams. Microsoft Exchange, Azure Active Directory, and Intune administrators. Cisco phone and voicemail administrators. General proficiency in mobile phone troubleshooting focusing on the Apple iPhone OS. Adequate professional writing skills and excellent verbal communication skills. Computer hardware repair. Citrix remote environment administration and troubleshooting. Understand and convert technical jargon to plain English for those that may not be tech savvy. Proficient knowledge of printers specifically related to setting up, scanning, connecting to wireless networks, and driver troubleshooting. Basic networking especially pertaining to wireless networks. Zscaler zero trust modern security. Understanding of legal services software. One primary certification required each year, such as Microsoft Azure, Intune, Office certifications, or a CompTIA certification, or industry specific AI certification that would benefit your role here at Orrick. One secondary certification required each year, can either obtain another primary certification or complete a technical work study/training course. ITIL best practices followed. CompTIA A+, ITIL Foundation certs are a plus. Physical demands: The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to come and go from the work area; to frequently use a computer keyboard, mouse, and telephone; to talk and listen; and to read and understand documents containing text and/or numbers. The employee is frequently required to walk and sit, as well as to lift and carry objects such as books and files weighing up to 15 pounds. Required vision abilities include close vision and the ability to adjust focus. The employee may frequently be required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, or crouch. The employee may frequently be required to lift up to 25 pounds and may occasionally be required to lift up to 50 pounds. Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, including moderate noise level, an indoor temperate environment, and light levels that are bright and conducive to minimal eye strain, typical for an office environment.

We are seeking a highly skilled and motivated IT Specialist to join our team and provide site technical support at our Rockledge, FL site with regular travel to Watertown, SD to support that site as well. The ideal candidate will possess a strong technical background with expertise in troubleshooting hardware, software, and network issues. This role requires excellent communication skills as well as the ability to work independently to resolve technical problems efficiently. The IT Specialist will work in close coordination with the Electronics IT Team, Standex Enterprise IT team, and the service desk. What You'll Do Provide periodic onsite technical support to end-users at our manufacturing sites in Rockledge, FL and Watertown, SD and as well as other locations in the U.S. Serve as Tier 2 support by diagnosing and resolving hardware, software, and network issues in a timely manner. Install, configure, and maintain computer systems and peripherals. Set up and troubleshoot printers, scanners, and other office equipment. Assist with software installations, updates, and patches. Collaborate with the IT team to implement and maintain IT infrastructure projects. Train end-users on basic IT procedures and best practices. Perform routine maintenance tasks such as system updates and backups. Manage security and availability of site-specific business applications Secure operational technologies in collaboration with the Enterprise team. Work with local IT/facilities vendors to ensure site is running effectively (i.e. Wifi, telephone, etc) Ensure compliance with company IT policies and procedures. Follow all safety and IT security policies and procedures. Participate in an on-call, after-hours rotation with the Standex IT team. Other duties as assigned. What You'll Bring Must be a U.S. citizen Bachelor's degree in an Information Technology related field preferred. At least three (3) years related IT experience. Must be able to travel up to 20% as this position will be supporting multiple sites Windows server and PC deployment, administration, and troubleshooting Experience with Active Directory, Exchange, and Office 365 administration Basic networking skills What We Value Needs to be a true team player that is motivated to complete tasks and projects without onsite supervision and to pitch in where needed for the larger organization. Experience and temperament to handle highly confidential information/material. Ability to work after hours as needed to ensure completion of projects. Participate in an on-call rotation shared by IT North America team members.

IT Support Engineer / Linux Support Specialist This is a 100% on-site role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. What we'd love to see: Someone who is highly knowledgeable in software, hardware, and networks within a Linux OS. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support and teamwork are essential aspects of the role, excellent communication and people skills are required. Additionally, they support company Linux networks and optimize their performance. Responsibilities Provide internal IT desktop support in a Ubuntu Linux environment Shell scripting changes to a base Linux image to create or adjust it as needed System administration of Ubuntu Testing and troubleshooting Linux Workstations Automate deployment of Linux laptops Installation and upgrades of Linux workstations (desktop, printers, network cards, etc.) Act as the technical contact for our network service provider and aid them in troubleshooting issues Requirements Bachelor's Degree or equivalent combination of education and experience Familiarity with scripting or basic knowledge of a systems programming language (e.g., Bash, Python, or Perl) Knowledge of Linux systems, applications, and hardware, with troubleshooting and repair abilities Effective communication, interpersonal, and organizational skills Broad understanding of network issues; able to troubleshoot with service providers Experience with Foreman or PXE provisioning, including preseed, auto-install, and Kickstart for automated deployments Ability to create and maintain technical documentation Nice to Haves: CompTIA Linux+ or Red Hat Certified System Administrator (RHCSA) certification Linux system administration at an advanced level Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $70,000-$130,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

INFORMATION TECHNOLOGY INTERNSHIP Available to students pursuing Computer Science, Information Science, Data Analytics, or a similar major. This is a paid part-time internship that could transition into a full-time summer internship. U.S. Citizenship required. You don't have to be a scientist to contribute to the health of the nation! By joining the Office of Intramural Management (OIM) of the National Heart, Lung, and Blood Institute (NHLBI), you can also help to reduce the burden of disease. This paid, full-time, summer internship is located within the Information Services Branch (ISB) of the OIM, Division of Intramural Research (DIR), NHLBI. The ISB specializes in the development, delivery, and administration of software applications in support of the various administrative business functions within OIM and across the NHLBI. The OIM supports 700+ scientists, clinicians, and their laboratory staff. The ISB intern will participate and contribute to software testing and robotic process automations (RPAs). Responsibilities include, but are not limited to: Working on projects in an Agile SDLC environment. Acquiring an in-depth understanding of business requirements for application feature/functionality. Designing and implementing feature enhancements to applications using Power Platform technologies such as Power Apps, Power BI and Power Automate. Fixing open defects in applications. Designing, reviewing, and executing test cases to validate that the feature/functionality meets documented requirements. Creating tickets for bugs found during application testing and perform post-fix verification Meeting with customers to understand and documenting requirements for business processes to be automated Designing and implementing process automation using RPA tools such as UiPath and Power Automate Testing, deploying, and supporting RPAs Required Skills/Background: Current undergraduate student with a major in any of the following fields: Computer Science, Information Science, Data Analytics, or a similar major Must have a minimum GPA of 3.0 Strong analytical and creative problem-solving skills Working technical knowledge of programming languages (JavaScript, SQL, HTML knowledge is preferred) Ability to manage and coordinate high-priority short-term projects in a fast-paced agile environment Excellent communication skills, both written and verbal Proficient in Microsoft Office suite Details: This internship will be a remote position with the opportunity to participate in in-person branch events or OIM events at the NIH Bethesda Campus as needed. U.S. Citizenship is required for this internship How to Apply: Please submit an updated resume. We strongly encourage applications from Black, Indigenous, and People of Color (BIPOC), people who identify as LGBTQIA+ and non-binary, people living with disabilities, and people from marginalized communities. We are happy to talk further about steps we've taken to integrate Equity, Diversity, and Inclusion values into our workplace.

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for an L-1 Support Analyst who is enthusiastic and a self-starter that understands restaurant/hotel operations, highly technical and organized, and can work with our customers in a professional and customer-centric manner both on the phone and in person. Must develop a comprehensive understanding of our solutions suite, collaborate with the operations and product teams to ensure flawless execution of the support process, help us build and improve our existing processes, and grow with us as we continue to expand. ONLY APPLICANTS BASED IN THE GREATER DALLAS AREA WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues. Perform menu changes and order workflow adjustments as per customer instructions. Notate and close service tickets as per service level agreements and escalate urgent matters that require management attention. Gather and communicate data from multiple sources from relevant parties to provide timely solutions. Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products. Work with the product team to stay updated on product knowledge and be informed of new functions that can benefit all customers. Who You Are: 1+ years of experience working in a full-service restaurant in a FOH role is highly desired. B.A/B.S or preferred but not required. Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space. Prior experience with legacy and cloud-based POS systems such Aloha, Digital Dining, Revel, Toast, Micros, and others. Must be willing to work flexible hours including overnights, weekends, and holidays. Demonstrated ability to learn new software solutions quickly. Experience in a training/implementation/technical support role. Ability to organize and serve the needs of multiple customer accounts. Multi-tasking and time management skills. Must be able to lift up to 50 pounds and be able to work on your feet for long periods of time. Must have excellent verbal & written communication and interpersonal skills. Innovative, driven, motivated, results-oriented and energetic. Requires excellent customer service skills with a demonstrated customer-focused, service-first attitude. Complex problem-solving skills and attention to detail are required. Possess outstanding decision making and analytical skills. Highly technical & sharp and understand mobile technology (iOS especially) and network infrastructure (Routers, Switches, Access Points, etc). Experience working with a CRM/Helpdesk tool, preferably Zendesk. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more!

Help Desk Support Specialist (Evening Shift) This position is 90% remote. Onsite for first 30 days of training and then transitions to fully remote.This full-time role is based in Downtown Los Angeles, and it is essential for candidates to reside within a 1-hour radius. EVENING SHIFT: You will be working on an alternating schedule: Sunday - Thursday or Sunday - Wednesday from 3pm - Midnight, ensuring our evening shift is covered effectively. As a result, you'll enjoy a three-day weekend every other week. Location: Downtown Los Angeles, CA Type: Full-Time Compensation: $70,000 - $75,000 per annum, plus eligible for overtime pay. Other benefits include health insurance, paid time off, and 401K with matching. We are searching for a dynamic and experienced Help Desk Support Specialist to join our reputable client's team. As a evening-shift worker with a passion for technology support, you will be vital to provide round-the-clock assistance to our valued users. Minimum Requirements: Minimum 2-years experience supporting technology in a fast-paced setting Expert proficiency in Microsoft Office Suite 2013/2016/2019/365, particularly Word Resolve end‐user calls presented by phone, email, or face‐to‐face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access. Resolving 25+ tickets per day through ServiceNow. Expert proficiency in supporting Microsoft Windows, including performance and connectivity issues Desired Qualifications: Bachelor's Degree or a minimum of 2 years in an IT Support environment Capability to install, service, and support Dell computer hardware Familiarity with maintenance activities in Active Directory, including changes to user accounts Ability to administer distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator console Experience troubleshooting Microsoft Windows 10

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. Reporting to the IT Director, the Desktop Support Engineer is responsible for supporting systems and services that support the business. This includes desktop, servers, storage, network, applications, security, telephony, and related services. The Desktop Support Engineer is responsible for the entire lifecycle from planning to development to operations and optimization. The role is critical to support core business functions and services. Continuous improvement is a key quality for the role. DUTIES & RESPONSIBILITIES: ● Service Desk - Serves as the first point of contact for multiple IT areas (systems, storage, network, services, telephony, and security). Assign tickets to teams as necessary and triage. Support global user base in onboarding, access, system-related issues. ● New Hire Onboarding - Automate new hire process from user creation to system configuration and deployment. ● Desktop support - Configure and troubleshoot mac OS, Microsoft Windows and Ubuntu. Maintain mac OS, Windows and Ubuntu deployment images and configuration. ● Develop, update, implement and maintain procedures and guides ● Responds to systems and services outages and other service-related activities ● Provides technical expertise and support to fellow staff throughout the company ● Network support - Basic configuration and troubleshooting of Cisco, Mikrotik and Palo Alto equipment. ● Server support - Basic configuration and troubleshooting of VMware ESXi, Windows Server and Ubuntu. QUALIFICATIONS: ● 2 to 5 years of relevant IT experience in working with onsite and remote personnel as well as local and remote offices ● Strong technical knowledge of and experience working with mac OS, Microsoft Windows, and Ubuntu ● Technical knowledge of network switches, routers, wireless, firewalls, VMWare ESXi, Free/TrueNAS, Google Workspace ● Good understanding of network protocols (including but not limited to DHCP, DNS, SNMP) ● Discipline to work remotely ● Effective verbal and written communications skills ● Strong desire to expand expertise through continuous learning ● Bonus: Experience with Python, PowerShell, Bash, Mikrotik, PXE, AWS, Atlassian

will be 95% remote based out of Long Beach, CA. We are seeking a dedicated and knowledgeable IT Support and Security Specialist to join our client's team. This role is ideal for a candidate with experience in small or start-up environments, possessing a broad range of IT skills, and eager to take on varied responsibilities. You will play a critical role in maintaining our client's IT infrastructure, supporting end-users, and implementing robust security measures. Your expertise will help protect the organization's data, ensure compliance with SOC2 standards, and maintain a secure and efficient IT environment. Responsibilities: Support SOC2 compliance efforts, leveraging 1Trust compliance tools to manage and document controls, policies, and procedures. Deliver end-user IT support by resolving technical issues related to hardware, software, and network connectivity. Respond to and manage IT support tickets promptly, escalating complex issues to senior staff as needed. Experienced with Azure-based environments, including Active Directory, Exchange, Defender, and Intune, with proficiency in creating and managing user accounts and permissions in alignment with established processes and procedures Document all actions and processes thoroughly in SharePoint, ensuring up-to-date application and system documentation and maintaining accurate written procedures. Perform cybersecurity risk assessments to identify vulnerabilities in vendor systems using OSINT platforms and traffic analysis tools. Analyze potential impacts on the organization and develop mitigation strategies to reduce risk and enhance security posture. Assist in monitoring implemented security measures to protect systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems. Track and manage the organization's IT assets, including hardware and software. Ensure all hardware and software assets are up to date, licensed, and function properly. Coordinate the lifecycle management of IT assets, including procurement, deployment, maintenance, and decommissioning. Maintain accurate records of all IT assets and ensure compliance with asset management policies. Continuously enhance technical knowledge and skills to support evolving IT and security trends, leveraging training, certifications, and emerging technologies. Perform on-site support at the office or data center when necessary to address and resolve specific technical issues. Assist or lead IT projects, such as SOC2 audit or implementing new technologies. Required Qualifications: Bachelor's Degree in IT or related field 3+ years of general IT experience Demonstrated ability to create and maintain detailed, accurate, and user-friendly documentation for IT processes, systems, and compliance requirements. Strong technical troubleshooting and problem-solving skills, thorough research prior to escalation Knowledge of cybersecurity principles and practices (SOC2, ISO 27001 preferred) Experience with security monitoring tools and technologies Good communication and interpersonal skills Ability to work independently and as part of a team, and manage multiple tasks simultaneously Flexibility to adapt to changing priorities and work in a fast-paced environment Preferred Qualifications: Local to Los Angeles/Long Beach area Experience working in a start-up or small company with wide experience Familiarity with network and system administration

Duration: Direct Hire Pay- $70000 to 75000/year About the Role: Shift requirements for this role alternate between one week in-office and one week remote, working hours between the times of 7am and 7pm. (The incoming person will likely start in the 10:30am to 7:00pm shift.) This is a non-exempt role, with a 37.5hr workweek. esponsibilities: Provide first and second-level support for firm-approved applications and technology equipment. Deliver exceptional customer service in a fast-paced environment, maintaining a positive attitude under pressure. Document all service calls thoroughly in the ticketing system. Participate in the full life cycle of application deployments, including installation, testing, deployment, support, and upgrades. Maintain a deep understanding of the needs and issues of customers, departments, and practice groups. Develop and maintain in-depth knowledge of assigned application sets, becoming the Subject Matter Expert (SME) for both end users and troubleshooting. Create and maintain Knowledge Base articles for end-user support issues. Monitor support issues related to assigned applications. Troubleshoot application problems, acting as a liaison between the customer, application owner, and vendors when necessary. Qualifications: Advanced MS Office skills; certifications in Word and Outlook preferred. Microsoft 365 experience preferred. Strong ability to provide high-level customer service in a fast-paced environment. Excellent documentation skills for recording service calls in the ticketing system. Experience with the life cycle of application deployments. In-depth understanding of customer, department, and practice group needs and issues. Expertise in assigned application sets, with a focus on becoming the SME. Ability to create and maintain Knowledge Base articles. Proactive in monitoring and resolving support issues. Effective communication skills for collaborating with project teams and keeping stakeholders informed. Strong troubleshooting skills and ability to act as a liaison between customers, application owners, and vendors. If you are interested in this Desktop Engineer job in Dallas TX then please click APPLY NOW.For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact (insert recruiter name) at (insert recruiter phone number) or (insert recruiter email). Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management. 4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications. 5. Contribute to team efforts, including support of other locations and remote-based users as needed. 6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles. 7. All other duties and responsibilities as assigned. REQUIRED QUALIFICATIONS: 1. Possess and display Interroll's Values at all times: a. Long-Term Thinking b. Committed to Excellence c. Always Respectful d. Passionate about Customers 2. Possess an Associate's Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training. 3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures. 4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge. 5. Ability to work with minimal supervision and proficiency in multi-tasking abilities. 6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software. PHYSICAL DEMANDS: While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and/or vibration. The noise level in this environment is usually quiet.

AI Launched in November 2023, the Nebius platform provides high-end infrastructure and tools for training, fine-tuning and inference. Based in Europe with a global footprint we aspire to become the leading AI cloud for AI practitioners around the world. Nebius is built around the talents of more than 500 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius cloud - from hardware to UI - to be built in-house, clearly differentiating Nebius from the majority of specialized clouds: Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners. As an NVIDIA preferred cloud service provider, Nebius offers the latest NVIDIA GPUs including H100, L40S, with H200 and Blackwell chips coming soon. Nebius owns a data center in Finland, built from the ground up by the company's R&D team. We are expanding our infrastructure and plan to add new colocation data centers in Europe and North America already this year, and to build several greenfield DCs in the near future. Our Finnish data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 19th most powerful globally (Top 500 list, June 2024). It also epitomizes our commitment to sustainability, with energy efficiency levels significantly above the global average and an innovative system that recovers waste heat to warm 2,000 residential buildings in the nearby town of Mäntsälä. Nebius is headquartered in Amsterdam, Netherlands, with R&D and commercial hubs across North America, Europe and Israel. The role As a Datacenter IT Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the advanced H200 GPU cloud cluster. Your responsibilities will encompass supporting the data center's IT infrastructure, troubleshooting and resolving hardware issues, and ensuring the smooth operation of critical systems. You're welcome to work in our colocation in Kansas City, US. Your responsibilities will include: Diagnosing and resolving issues related to IT hardware and ensure the continuous support of the data center's IT infrastructure. Collaborating effectively with internal teams and external contractors to address technical and operational challenges. Installation, upgrading and dismantling of hardware based on operational requests and requirements. Managing and maintaining the connectivity of fiber optic cables and patch cords. Planning, executing and monitoring regular IT tasks to maintain and improve IT infrastructure operations. Processing Return Merchandise Authorizations (RMAs) in compliance with established manuals and procedures. Developing clear and comprehensive documentation and manuals for hardware configuration, troubleshooting and maintenance. We expect you to have: 5+ years of hands-on experience in diagnosing and resolving server hardware issues. A solid understanding of data center operations, as well as server and network equipment principles. Basic proficiency in the Linux operating system and familiarity with command-line tools. Practical experience working with server IT hardware, enterprise-grade network switches and fiber optic cables. Advanced Excel skills, including proficiency with pivot tables, formulas, lists and graph creation. A proactive, responsible and goal-oriented approach to work. It would be an added bonus if you had: Driving License (Category B) Project planning skills Key employee benefits: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: up to $85/month for mobile and internet. Disability & life insurance: company-paid short-term, long-term and life insurance coverage. Compensation We offer competitive salaries, ranging from 105k - 130k base + quarterly bonuses and equity based on your experience. Join Nebius today! We're growing and expanding our products every day. If you're up to the challenge and are excited about AI and ML as much as we are, join us!

Job Title: Technical Support Specialist Job Summary: We are seeking a highly motivated and dynamic Technical Support Specialist to join our growing team. This role is ideal for an individual with a blend of IT expertise and customer relationship skills. The Technical Support Specialist will serve as the primary technical point of contact for our clients, providing hands-on technical support in a Windows environment while fostering strong customer relationships. This position is primarily remote but may require occasional onsite visits based on customer needs. Additionally, the Technical Support Specialist will actively engage in local sales channels, networking events, and Chambers of Commerce to promote our services and expand business opportunities. Key Responsibilities: Act as the primary technical liaison between the company and assigned clients, ensuring their IT needs are met. Provide hands-on technical support in a Windows environment, including troubleshooting, maintenance, and upgrades. Build and maintain strong relationships with clients to ensure long-term satisfaction and retention. Collaborate with the sales team to identify opportunities for upselling and cross-selling additional services. Participate in local networking events, Chambers of Commerce meetings, and other sales channels to promote the company and build community presence. Conduct regular check-ins with clients to assess their IT environment, identify issues, and provide proactive solutions. Assist in developing and delivering technical documentation and reports for clients. Stay updated on industry trends, best practices, and new technologies to better serve clients. Qualifications: Minimum of 2 years of IT experience, preferably in a Windows environment. At least 1 year of experience in a sales or customer-facing role. Strong technical troubleshooting skills, particularly within Windows operating systems and related technologies. Excellent communication and interpersonal skills, with the ability to convey technical concepts in a clear and concise manner. Self-motivated and capable of working independently in a remote setting. Willingness to travel for occasional onsite visits and attend local networking events. Familiarity with networking concepts, hardware, and software troubleshooting is a plus. Preferred Skills: Experience with customer relationship management (CRM) tools. Knowledge of cloud-based services and solutions. Certifications such as Microsoft Certified: Azure Fundamentals, CompTIA Network+, or similar are a plus. Benefits: Competitive salary and performance-based incentives. Flexible remote work environment. Opportunities for professional development and training. Participation in a collaborative and supportive team culture.

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

SkySystems USA Corporation SkySystems USA Corporation is a premier Managed Services Provider (MSP) based in Leander, Texas, dedicated to delivering innovative, reliable, and secure IT solutions to businesses of all sizes. With over a decade of industry expertise, we empower our clients by managing their IT infrastructure, enhancing security, and providing tailored technology services that drive business success. Our comprehensive service offerings include IT infrastructure design and management, advanced network security, cloud solutions with Microsoft 365 and Google Workspace, remote monitoring and management, compliance tools, and custom IT implementations. At SkySystems USA Corporation, we prioritize building lasting partnerships with our clients by ensuring their IT environments are optimized to meet their business objectives. Our mission is to provide dependable, scalable, and cutting-edge technology solutions that allow businesses to focus on their core operations. Role Description: Junior IT Specialist SkySystems USA Corporation is seeking a highly motivated Junior IT Specialist to join our growing team. This is a full-time hybrid role based in Leander, Texas, with flexibility for remote work. As a Junior IT Specialist, you will play a vital role in supporting our clients' IT environments through network administration, troubleshooting, network security, and exceptional customer service. Key Responsibilities: • Manage and maintain network systems, ensuring optimal performance and reliability. • Troubleshoot and resolve technical issues promptly to minimize downtime. • Implement and support network security measures to protect client systems. • Provide outstanding customer service, acting as the first point of contact for client inquiries. • Collaborate with team members to deliver tailored IT solutions and project implementations. • Document and maintain accurate records of IT processes, incidents, and solutions. Qualifications: • Solid foundation in Network Administration and Information Technology skills. • Expertise in troubleshooting technical issues across hardware and software. • Knowledge of Network Security protocols and best practices. • Strong Customer Service skills with a focus on client satisfaction. • Proven problem-solving abilities and a proactive approach to IT challenges. • Excellent communication and interpersonal skills, both written and verbal. • Ability to work independently and collaboratively within a team. • Relevant certifications (e.g., CompTIA, Cisco) are a strong plus. • Willingness to travel nationwide, as required, to support client needs. Join SkySystems USA Corporation and become a part of a dedicated team that values innovation, collaboration, and professional growth. If you're passionate about technology and eager to make a difference, we'd love to hear from you!

CyberFOX is a global cybersecurity solutions provider focused on identity access management (IAM) with their two flagship products in password management (CyberFOX) and privilege access management (AutoElevate) specifically for managed service providers (MSPs). CyberFOX provides MSPs with solutions to monitor, manage and mitigate risks as components in their identity access management (IAM) strategy. CyberFOX enhances and tightens security practices for MSPs while simplifying and improving end-user experiences. CyberFOX and their solutions were built for the unique needs of today's MSPs while providing simple affordable, practicable security. Essential Duties and Responsibilities: Provide White glove style service for new onboarding clients to assist them through the process from initial setup, to onboarding clients and be the first point of contact for any issues or questions till the onboarding process has completed its success criteria. Support single application running on Windows and MAC desktop and laptop computers and mobile devices such as iPhones, iPads and Android phones via phone, chat, and email Receiving Escalations and taking ownership of support tickets to resolution. Monitoring and adhering to SLA requirements on support tickets. Escalate issues when necessary, tracking related progress and updating customers. Achieve quarterly performance goals and initiatives. Adhere to HIPAA standards and strict security standards. Analyze ticket trends and recommend process, system, and product improvements. Curate internal and end-user documentation and training material. Manage incidents through online ticketing system. Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Utilize support applications to ensure timely resolution of client issues Other duties as assigned Educational/Vocational/Previous Experience Recommendations: College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 5 or more years of experience in a Help Desk/Call Center environment. Excellent communication, written and verbal are vital for communication via phone, chat, and email Working Conditions: Monday - Friday, 8:30am - 5:30pm ET CyberFOX is a hybrid working environment. Monday, Wednesday, and Thursday are in-office days.Tuesday and Friday are work from home days. These days are subject to change.

Real Estate Specialist Targeted Years of Experience: 5-7 years What you'll be doing: In this role as a Real Estate Specialist, you will join a dynamic team responsible for real estate site development for network small cell sites in Northern California and Nevada. The role focuses on managing and driving site acquisition vendors to deliver goals and successfully hand off projects to our Construction Team. Your day to day tasks include, but are not limited to, project management, milestone tracking, performing lease due diligence, representing client in communications with landlords and jurisdictions, escalating issues to management with recommendations included, conducting site visits as needed, zoning review, hearing attendance, and managing purchase orders and project budgets. What we're looking for… You are well versed in telecommunications Small Cell initial builds, mods, and relocations, and thrive under tight deadlines. You are a team player and can work collaboratively across teams (including RF, implementation/construction, network operations, fiber, and legal) to achieve organizational and program goals. • Interpret and understand VZW policies and procedures and effectively communicate them to third party vendors. • Identify, analyze, and resolve real estate and lease-related issues as needed to meet internal or external deadlines and reporting requirements. • Successfully negotiate and work with all types of Landlords and their agents in order to preserve the Company's rights and meet the Company's contractual and regulatory obligations. • Identify and resolve network critical or site critical issues requiring immediate escalation to the Network leadership team. • Review and manage financial invoicing for vendor services in a timely manner. • Navigate and complete FUZE tasks. Where you'll be working… In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Must report to the Walnut Creek office. You'll need to have: • Bachelor's degree or at least five years of work experience. • Five or more years of relevant work experience. • Ability to effectively manage vendors and projects. • Proven track record of meeting goals. • Demonstrated ability to take initiative and manage multiple competing priorities while consistently meeting deadlines. • Knowledge of land use and zoning procedures, and real estate acquisition. • Knowledge of local and regional zoning, planning, and environmental standards and policies. • Knowledge of legal and financial terms and ability to read and interpret contracts. • Experience reviewing construction drawings, RF data sheets, and leases. • Excellent negotiation skills, interpersonal skills, oral/written communications skills, and organizational skills. • Knowledge of software tools to track projects. • Demonstrated ability to troubleshoot, analyze and solve problems. • Proficiency in using computers, including experience with relational and web-based database applications. Even better if you have: • Client-specific experience • Experience in legal, contract management, project management, or construction disciplines.