Remote support technician jobs in Joliet, IL

Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services

Job Title: Oracle EPM Support Analyst (Planning / FCCS / ARCS) Duration: 12+ months Job Details: Seeking a skilled Oracle EPM Support Analyst to provide functional and technical support for Oracle Enterprise Performance Management (EPM) applications. The role involves monitoring, troubleshooting, and enhancing EPM modules such as Planning, Budgeting, Financial Consolidation, and Close (FCCS), and Account Reconciliation. Key Responsibilities: Provide day-to-day support for Oracle EPM applications including Planning, FCCS, ARCS, and Narrative Reporting. Monitor system performance and resolve application issues in coordination with technical teams. Support month-end and year-end close activities within EPM modules. Assist users with data loads, metadata updates, and business rule execution. Perform root cause analysis for functional and technical issues. Coordinate with Oracle support for SR resolution and patch management. Maintain documentation for configurations, processes, and issue resolutions. Support enhancements, upgrades, and testing activities (SIT/UAT). Collaborate with finance and IT teams to ensure alignment with business needs.

Title: Operations Systems Support Full-time Our client is seeking an professional in Operations Systems Support who will manage operational systems and static data associated to their back-office platform. The role requires the individual to work with different functional areas to provide training and production support. The role requires the ability to perform deep analysis within the system and within the issues that arise. The Operations Systems Support department sits within the operations function, with its focus being the back-office platform and associated static data management. Maintaining robust procedures and controls to ensure the firm meets the high-level expectations. Responsibilities: Monitor critical system import feeds associated to the XTP back-office platform. Manage several projects including improving existing processes. Maintain systems and required static in line with any new or changing regulatory reporting regimes. Manage XTP back-office system changes and upgrades in line with business and exchange requirements. Create daily control framework and daily processing efficiencies associated to client static data and regulatory reporting submissions. Assist compliance with regulatory audit requests and queries. Ensure written procedures are in place and up to date for the Department. Efficient email management, including both personal and group mailboxes Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values Skills and Experience Bachelor's degree in Finance, Business, or related field. At least five (5) + years' experience working specifically with a trading Back Office system within an FCM, or similar organization. Enhanced understanding of Futures & Options industry in areas including Reconciliations, Position Maintenance, Regulatory Reporting, and static data. The ability to work with end users of the system, analyze their issue and put that into requirements for the vendor. Experience with Microsoft Office Excellent verbal and written communication skills Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

We are seeking a hands-on IT Support Technician to join our team, providing critical support to 100+ onsite municipal staff members. You'll dig into a wide range of hardware, software, and infrastructure technologies, ensuring that the technology works and users are happy. This is a full-time permanent position, paying an hourly rate plus benefits, in a unique environment that provides professional challenge and stability. Your Mission User Support - Desktop and laptop support for Windows 11 Systems & Administration Support - AD cleanup, management, and migration Software & Application Support - Custom apps Infrastructure & Backup Support - VMware, Veeam and Backup Exec, Your Background 2+ years of professional IT support Strong hands-on support for PCs, laptops, and hardware peripherals Active Directory user management; exposure to AD migrations preferred. Windows and Microsoft O365 expert Basic understanding of servers, networking concepts, and troubleshooting Squeaky clean criminal record - Must pass FBI fingerprint level background check Apply today for immediate consideration!

The Server Administrator is responsible for the design, implementation, maintenance, and performance of the organization's physical and virtual server infrastructure. This role supports the credit union's mission by ensuring high availability, security, and efficiency of server-based services that support critical operations, member-facing systems, and internal applications. This position provides Tier 3 support and participates in strategic planning and technical documentation. Level I and II analysts primarily focus on routine support tasks and escalating unresolved issues. Key Responsibilities may Include: Server Infrastructure Management · Design, implement, administer, and monitor physical and virtual servers, including hardware lifecycles and OS patching. · Deploy and manage Microsoft Windows Server environments, including Active Directory, DNS, DHCP, SQL, File, and Print Services. · Manage virtualization platforms (VMware or Hyper-V), server clusters, and SAN storage systems. · Oversee enterprise backup, recovery, and disaster recovery strategies in alignment with business continuity plans. Network Administration · Design, implement, monitor, and maintain LAN/WAN, SD-WAN, remote access, and cloud connectivity technologies. · Configure and maintain routers, switches, firewalls, and network hardware/software. · Administer VPNs, encryption, and firewall rules to maintain a secure network posture. · Ensure accurate network diagrams, documentation, and asset inventory records. Monitoring and Performance · Continuously monitor system performance, health, and logs to proactively identify and resolve issues. · Conduct regular system audits to determine capacity, performance trends, and compliance gaps. · Perform software updates, security patches, and certificate renewals in accordance with change control procedures. · Serve as system administrator for business applications such as Jack Henry products (CFM, Synergy, Image Center) Security and Compliance · Apply and manage OS patches, updates, and software upgrades according to change management policies. · Maintain documentation for server configurations, procedures, and compliance audits. · Ensure all activities comply with internal policies and external regulatory requirements (e.g., BSA, GLBA). Support and Collaboration · Provide Tier 2/3 escalation support for the IT Service Desk and assist with end-user issues when necessary. · Coordinate with vendors and other departments for system implementations and issue resolution. · Train IT staff on new technologies, tools, and procedures. · Participate in on-call and scheduled maintenance windows. Qualifications: Required: · Bachelor's degree in Computer Science, MIS, or a related field. · Equivalent work experience may be considered in lieu of a formal degree. · Minimum of 3 years of experience in Microsoft Windows Server infrastructure administration. · Proficiency in Microsoft Windows Server, PowerShell, SQL Server, and Group Policy. · Experience with networking hardware/ software and managing LAN, WAN, SD-WAN environments. · Experience in enterprise backup and disaster recovery planning. · Must possess or be able to obtain CompTIA Security+ and CompTIA Server+ within 180 days of hire. · Familiarity with system performance tools, monitoring solutions, and ticketing systems. Preferred: · 6+ years of IT experience supporting multi-site environments. · Certifications such as Network+, Microsoft, Cisco, VMware · Experience working in a credit union or similar regulated financial institution · Knowledge of NCUA regulatory reporting requirements and compliance standards like PCI or FFIEC. · Working knowledge of Microsoft 365 administration. Work Conditions · Must be able to lift and carry equipment weighing up to 50 lbs and work within server rooms or data center environments. · This position is primarily on-site and not eligible for remote work. · Requires frequent use of computers and regular engagement in hands-on technical troubleshooting. · Occasional travel to branch locations is required. · Must be willing to work flexible hours, including evenings and weekends, to support scheduled maintenance. · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. Additional Expectations · Standard office environment with periodic extended hours during month-end and year-end reporting · Occasional travel may be required for training or audits · Participation in a rotating on-call schedule is required, with availability to respond to 24/7 critical system alerts. We are an equal opportunity employer

L2 Help Desk Administrator - Job Description 3+ months contract ;possibility to convert to fulltime Onsite The L2 Help Desk Administrator provides advanced technical support to end users and serves as the escalation point for complex issues that cannot be resolved by Tier 1 staff. This role requires deeper troubleshooting capabilities across Windows/mac OS, Microsoft 365, Intune, networking, and endpoint security tools such as CrowdStrike, Zscaler, and Tanium. The L2 Administrator works closely with the IT Support Manager and Infrastructure teams to reduce recurring issues, document solutions, improve support processes, and contribute to endpoint automation and stability. This role plays a key part in delivering high-quality IT services to a 2,200-user environment. Key Responsibilities Advanced Technical Support & Escalations Serve as the primary escalation point for complex tickets from Tier 1 Help Desk staff. Diagnose and resolve advanced issues related to Windows 10/11, mac OS, Microsoft 365, authentication, and network connectivity. Troubleshoot and support endpoint security tools including CrowdStrike, Zscaler,and Tanium. Assist with issues related to mobile devices, multi-factor authentication, and identity troubleshooting (Entra ID / Azure AD). Resolve hardware issues including imaging, Autopilot enrollment failures, drivers,and application compatibility. Endpoint Management & Administration Support Intune/Endpoint Manager deployments, compliance policies, update rings, and Autopilot provisioning. Identify and remediate device compliance issues flagged by Intune, CrowdStrike,Zscaler, or Tanium. Maintain and enforce endpoint standards, configurations, and baseline policies. Assist in patching, software deployment, and update troubleshooting. Ticketing System & Process Improvement Handle advanced tickets within Freshservice, ensuring thorough documentation and timely resolution. Identify repeat issues and work with the IT Support Manager to propose root-cause fixes or automation opportunities. Create and maintain high-quality knowledge base articles to support Tier 1 efficiency and reduce escalations. Participate in support process reviews and improvement initiatives. User Support & Communication Communicate clearly with end users at all technical levels, providing guidance and training when appropriate. Assist in onboarding new employees, ensuring devices are deployed correctly through Autopilot and licensed appropriately. Support Microsoft 365 administration, including Teams, Exchange Online,SharePoint Online, and OneDrive troubleshooting. Cross-Team Collaboration Work closely with Infrastructure and Security teams to remediate endpoint vulnerabilities, misconfigurations, and policy gaps. Provide feedback on endpoint performance, user impact, and areas for optimization. Assist in rollouts of new tools, features, or hardware refresh cycles. Skills & Qualifications Associate's or Bachelor's degree in Information Technology, or equivalent experience. 3-5+ years of IT support experience, including Tier 2 responsibilities. Strong expertise in Windows 10/11, M365, and basic networking concepts (DNS,DHCP, VPN, routing). Experience with Intune/Autopilot, device compliance, and software deployment. Hands-on troubleshooting of CrowdStrike, Zscaler, and Tanium endpoint controls. Proficiency with IT ticketing systems such as Freshservice (preferred), ServiceNow, or Jira. Strong communication, documentation, and customer service skills. Ability to independently troubleshoot complex issues and mentor Tier 1 staff. Reporting & Collaboration Reports to: IT Support Manager Collaborates with: Tier 1 Help Desk, Infrastructure Engineering, Security, and End User Platform Engineering

About the Role An elite high frequency trading firm is seeking a Distributed Compute Tech Lead to design and operate large-scale computing systems that powers quantitative research. This role focuses on improving research efficiency by building robust infrastructure, APIs, and libraries that abstract complexity and enable researchers to innovate faster. You will serve as a bridge across disciplines, collaborating with researchers, engineers, and leadership to shape technology direction and strategy for the firm's research platform. Key Responsibilities Architect and operate distributed or high-performance computing systems at scale, ensuring reliability, scalability, and performance. Design and implement APIs and libraries that abstract infrastructure complexity, making compute resources easily accessible to researchers. Optimize job scheduling and resource allocation using tools like SLURM and other HPC schedulers. Collaborate with researchers to identify bottlenecks and deliver solutions that accelerate research workflows. Partner with leadership and cross-functional teams to define technology strategy and influence long-term direction. Develop automation and orchestration tools for compute-intensive tasks. Establish best practices for distributed computing and mentor team members on HPC resource management. Required Qualifications Bachelor's degree in computer science or equivalent Minimum of 5 years of experience in architecting Distributed or High Performance Computing systems. Strong expertise in Python for building tools, automation, and APIs. Familiarity with C++ for performance-critical components. Extensive experience with job schedulers (e.g., SLURM) and distributed computing frameworks. Proven experience architecting and operating distributed or HPC systems at scale. Strong background in building developer-facing APIs or libraries that abstract infrastructure. Ability to collaborate across disciplines and influence technology strategy. Excellent problem-solving skills and ability to thrive in a fast-paced, high-performance environment. Preferred Qualifications Experience in financial services or high-frequency trading environments. Knowledge of containerisation (Docker, Kubernetes) and cloud/HPC hybrid setups. Familiarity with performance profiling and tuning for large-scale systems. This is a hybrid role out of the firms Chicago office working in person 3 days per week, 2 days remote.

BIRDS ON A CABLE needs a new Starling … but what is a BIRD ON A CABLE ? Birds on a Cable is a small and personal IT consulting company in Chicago that breaks the mold of your typical “IT Guy.” Flat out, we don't want to be that guy, and we don't want to hire that guy. We want to make complex and difficult computer topics easy to understand for our clients. In doing so, we also want to develop actual relationships with our clients. We want our clients to enjoy calling us instead of dreading it. Our goal is to fix problems as efficiently as possible, with creative thinking to find the best solution for the situation. We work with the lights (and music) on. We work hard. Since we support everything from small startup shops to restaurants and law firms, we have an array of tricks in our tool belt and are always looking for more. so what's THE JOB ? We need a Technical Support Specialist in a full-time position. This includes the installation, repair, and tweaking of hardware and software for end users; as well as the coordination and planning for major projects and upgrades. We are growing, and our clients are growing; there is limitless administration with M365, SharePoint Exchange, and even on-prem systems. There is so much opportunity for growth. what are we looking for in an APPLICANT ? Our new Bird will have a solid understanding of Windows-based environments and platforms, as well as OSX generalities. We need someone with strong hardware troubleshooting skills. Someone able to pinpoint software errors and resolve them permanently. A good teacher, reminding users how to print to PDF or access OneDrive from mobile phones. Someone available for a full-time position with a work-hard, play-hard personality. Math is hard, but this JOB will be about: 31%: Face-to-face technical support to client end-users. New user onboarding and hand-holding. Responding to client (and fellow-Bird) requests from all angles, including: email, ticketing systems, chat. You will be on your toes. 37% Remote installs, configurations, and troubleshooting of software/hardware/network appliances in mixed environments. 25%: Communication of client needs, project opportunities, solution gathering. 7%: Meetings, happy hours, gatherings. YOU would fit in at BIRDS ON A CABLE if … You are a positive personality that can handle client interaction with care; you have a personal commitment to completely satisfying a customer. You can work and think in a fast-paced environment. Some days move fast, and we shift from one support issue to the next without much of a breath. § You are self-motivated and independent. Some days move slow, and we have a list of projects that need start-to-finish tending. § You are technically savvy. You can identify or research a problem, and follow-through to resolution. § You are detail-oriented and possess strong communication skills. § You can roll with the punches of a young IT company, make a positive impact and help us grow. § You have ideas. § You have a sense of humor. what do you NEED to apply? 2+ years professional experience providing software and hardware technical support services to end-users. 2+ years of experience supporting a Microsoft Windows environment. Knowledge of basic networking concepts. Ability to lift and transport equipment heavier than 50lbs. so what are the PERKS? We have medical, dental and vision plans available after a month on the job; a retirement plan after your first Birdversary (that's one year, happy hour included). We compensate with a traditional salary as well as bonus structure. We give a kickback for personal phone/tech use. We believe in summer Fridays. Casual dress, some free food, a good number of happy hours and outings. Personal transportation is a big plus, but not a must. INTERESTED? Wonderful! We look forward to your application. Be sure it includes: a COVER LETTER that illustrates why you're right for this position. We'd love to hear about the customer/client service moment you're most proud of in your career. Please note that communication is key, and this letter will demonstrate that you articulate your thoughts clearly. and a SUCCINCT RESUME, complete with references. Anything that exceeds 2pgs will be discarded. FINAL NOTES: Candidates undergo a full background screening and credit check. All applications remain confidential.

Objectives Provide technical support for computer systems and users. 4.0 Tasks and Delivery Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources. Responsible for providing technical support for usage of mac OS and Windows OS computers. Responsible for maintaining mac OS computer record enrollments in Apple Business Manager and JAMF Pro. Responsible for providing access to projects, groups, mailing lists, and Slack. Responsible for debugging issues with multi-factor authentication setup. Responsible for Improving existing helpdesk service processes where applicable. * Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups. Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services. Responsible for onboarding new users at the facility/directorate. Responsible for assisting with user communication as appropriate. Responsible for updating and tracking customer-reported issues from submission to resolution. Responsible for the fulfillment of IT service catalog requests from customers 5.0 Required Knowledge, Skills, and Abilities 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support Bachelor's degree in Computer Science, Information Technology, or related field Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders Strong verbal and written communication skills Strong testing and troubleshooting skills to identify process bottlenecks Self-starter and a team player Hands-on knowledge using ticketing software (eg. ServiceNow) Some experience working in UNIX/Linux environments Some working knowledge of shell scripting or other coding experience

IT Support Analyst- Onsite in Chicago, IL- Contract to Hire Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 1/2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases. Responsibilities: Address technical issues beyond Tier 1 capabilities Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role) Troubleshooting and patching servers and system settings Escalate issues as necessary Setting up conference rooms with Zoom and MS Teams Utilize Active Directory for group policy and role based access control Apply today if your background includes: Experience troubleshooting various IT issues and escalating when necessary Experience utlizing Jira or a similar ticketing system Active Directory experience in a large organization- any Powershell/Python scripting is a plus Monitoring logs and dashboards using different monitoring tools Ability to work on site role in Chicago, IL (5x a week)

This is a 6 to 12 month long contract, with the potential to go fulltime ONSITE 4 DAYS A WEEK IN WOOD DALE, IL 60191 Required Skills & Experience 5+ years of Service Desk experience Strong understanding of IT hardware, software, and networking concepts Hands on experience supporting both Windows and Mac operating systems Experience supporting and troubleshooting and supporting MS Office Suite Excellent written and verbal communication Hands on experience working with and supporting barcode products/scanners (ie: Zebra Honeywell) Nice to Have Skills & Experience IT Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified Desktop Support Technician Previous hands on experience and knowledge working with IT Service Management (ITSM) tools - ServiceNow, Remedy or ManageEngine Job Description An employer in Wood Dale, IL is looking for a IT Service Desk/Desktop Engineer to join their team. This person will be the first point of contact as users within the organization are seeking assistance and support for any IT related issues. Daily responsibilities will include but not be limited to taking inbound calls and managing support tickets via phone, email, or chat, troubleshooting hardware and printer issues, and resolving common software application issues such as password resets. Candidate must have excellent customer service experience and go getter attitude as they will be interfacing with individuals across the entire organization. This person must have good written and verbal communication and be comfortable working in a fast-paced work environment. Based on knowledge and years of experience, this position offers a pay range of $22-25/hr.

Our client is a globally recognized established luxury fashion house specializing in high-end women's apparel. They are looking for an IT Analyst to provide technical support for their IT infrastructure. You will analyze system performance, troubleshoot issues, and implement solutions to optimize operations. Key Responsibilities Support day-to-day IT operations: network maintenance, system setup, software troubleshooting, and user support. Collaborate on improving system reliability, connectivity, and performance across departments. Develop and maintain scripts or automation tools to streamline workflows and data processes. Assist with data reporting and visualization where you would be connecting Excel reports and datasets into Power BI dashboards. Monitor system performance and proactively identify opportunities for optimization. Ensure adherence to IT and security policies while assisting in documentation and process updates. Partner with cross-functional teams to connect inventory workflows with the retail ERP system, ensuring accurate data flow for orders, receipts, adjustments, and reporting. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Solid understanding of IT systems, networks, and software applications. Exposure with Excel (advanced formulas, macros, VBA, or scripting) and experience connecting or transforming data for Power BI or other reporting tools. Proficient in SQL Strong problem-solving and analytical mindset with attention to detail. Excellent communication and collaboration skills, comfortable supporting teams and helping non-technical users.

The End User Computing Specialist will be responsible for the delivery of internal and external customer facing technology services. This position will participate in a team charged with delivering high-quality, cost-effective services including client computing hardware and software support as we evolve into the modern workplace. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person or remotely) in a timely and accurate fashion and provide end-user assistance where required. Essential Job Functions Delivery of End User Computing (EUC) technologies Provide level 2 support and act as escalation point for service desk and other IT teams Perform systems analysis and consult with users to determine hardware, software or system specifications Perform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutions The design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specifications Automate and streamline current processes Document repetitive and predictable activities in order to shift workloads to first level teams Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, printers and related hardware and software to deliver required service levels Assist with setting up for town halls and resolving any issues associated with A/V Work with vendors to resolve issues and provide technology solutions to users Hardware lifecycle management Provide timely verbal and written communications as required with users, vendors, and staff Help train and assist employees, establish/build and grow self-service solutions Ensure standards are met and maintained through the implementation of automated and/or manual tools and related reporting Other duties as directed by management Duties, responsibilities, and activities may be assigned or changed from time to time. Minimum Qualifications A Bachelor's Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience, preferably in a large corporate environment Experience deploying and supporting Windows workstation environments including Active Directory Experience installing, troubleshooting and administration of Microsoft 365 and other common business applications Experience with configuring and troubleshooting desktop and laptop hardware Experience with end user workstation management platforms such as Microsoft Endpoint Configuration Manager and Intune Previous experience supporting end users in a Citrix Workspace environment a plus Experience with configuration and administration of Mac and other Apple products a plus Working knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP Ability to develop technical documentation for training and end user procedures presenting ideas in user-friendly language Strong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and priorities Ability to adapt and work with people from multiple sites and countries Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software Ability to deliver under pressure and cope with a demanding workload often operating to tight deadlines Excellent oral and written communications skills are necessary, as well as the ability to interact in a team-oriented, collaborative environment Detail oriented, outgoing, and comfortable working with all levels of corporate personnel and possessing the ability to learn quickly and manage multiple priorities Excellent problem solving and troubleshooting skills Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment. Working Conditions Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals In addition to regularly scheduled hours and responsibilities, IT staff and management are frequently required to assist on special projects and emergencies. This includes, but is not limited to, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users. ** This is a full-time, W2 position with Hub Group - We are NOT able to provide sponsorship at this time ** Salary: up to $56,700 This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand Benefits We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: ******************************** About Us Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers' needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers' supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $4 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit ****************

Client : Airlines/Aerospace/Aviation Title : Production Support Specialist/Production Support Analyst/Application Performance Monitoring Analyst/Application Performance Monitoring Specialist/User Support Specialist/Application Support Specialist/Application Support Analyst/Service Desk Specialist/Level 2 support specialist Duration : 3-6 Months Location: Arlington Heights, IL 60004 Shift : 3rd Shift from 23:30C-08:00C ***SCHEDULE: This is a midnight shift position (2330C-0800C) 100% ONSITE (Arlington Heights, IL) - with rotating days off, including weekends and holidays. ** If we call their first day Wednesday, they will work Wednesday, Thursday, Friday, Saturday Sunday ** They are off work Monday morning at 7:30am **NOTE: Contractor must be available to train on days for about 2-6 weeks depending on how long it takes them. If they are willing and if time permits we have them train on afternoons for 1 to 2 weeks (this does not HAVE to happen but is beneficial for them to learn different items) and then they land on midnights for permanent. _______________________ · Top 4 skill sets required for this role: "Level 2 eyes on glass system monitoring / troubleshooting" experience, enterprise (mainframe) monitoring experience (including Application Performance Monitoring)---Service Desk, incident ticket processing. Level 2 system/mainframe troubleshooting. Top 3 skill sets required for this role: 1. Attention to detail / ability to work under pressure 2. Previous level 2 application and/or mainframe support 3. Service desk / incident ticket processing Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off

Our client is seeking a Support Lead, ServiceNow IRM and GRC to join their team! This position is located in Chicago, Illinois. Lead the production support, enhancement delivery, and defect resolution for implemented ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions Serve as the primary point of contact for end-users, managing requests and addressing functional and technical issues within the IRM and GRC modules Manage a backlog of enhancements and defects, prioritizing items based on impact and business needs Provide subject matter expertise to help troubleshoot and resolve complex risk-related issues, collaborating with technical and business teams Respond to and resolve issues and requests related to the ServiceNow IRM and GRC modules, ensuring timely resolution Investigate, troubleshoot, and fix defects in the existing IRM and GRC configurations and custom solutions Implement small-scale enhancements and change requests, which may involve new indicator configurations, report modifications, or minor workflow adjustments Provide support and guidance to GRC business users, helping them navigate the platform and effectively use risk and compliance functionalities Assist users with reporting needs and configure dashboards to provide visibility into risk posture and compliance status Participate in platform upgrades and patches, ensuring that all IRM and GRC functionalities are tested and validated Maintain and update technical documentation, knowledge base articles, and runbooks related to the GRC/IRM environment Manage the deployment of defects and enhancements through the release lifecycle, working with development teams and business stakeholders Desired Skills/Experience: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience 5+ years of hands-on experience with ServiceNow IRM Extensive experience with GRC processes, specifically in a support or maintenance capacity Proven track record of managing and resolving production issues, implementing enhancements, and fixing defects in a large enterprise environment Experience with core IRM capabilities such as Issue Management, Incident Management, Controls Testing, and Risk Self-Assessments (RCSA) Deep functional and technical understanding of the ServiceNow IRM suite, including Issue and Incident Management, Loss Events, etc. In-depth knowledge of GRC and risk management frameworks and best practices, and how they are implemented within ServiceNow Excellent communication and problem-solving skills Ability to diagnose technical issues and clearly communicate solutions to technical and non-technical stakeholders Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $105.00 and $125.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Title: Level 1 IT Support Type: contract Pay Rate: $20/hr This onsite position focuses on Tier 1 support for user accounts, computer access, and general IT assistance. The right candidate will be personable, responsive, and technically versatile - someone who can troubleshoot Windows and mac OS issues, manage JAMF enrollments, and keep user access and account provisioning running smoothly. It's a great opportunity to support a high-profile scientific research environment while building enterprise support experience. Skills/Experience: 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support Bachelor's degree in Computer Science, Information Technology, or related field Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders Strong verbal and written communication skills Strong testing and troubleshooting skills to identify process bottlenecks Self-starter and a team player Hands-on knowledge using ticketing software (eg. ServiceNow) This position is eligible for Medical, Dental, Vision

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement. Requirements: