Remote support technician jobs in Kansas - 967 jobs

Title: IT Support Duration: 3 Weeks Project for one of our clients in Kansas City The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines. Who We Are - Teceze Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success. This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site. Job Description: Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs • Patch phone ports to switch as needed • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) • Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain • Basic Knowledge of Monitoring tools such as Solarwinds, etc… • Networking and Operating System basics • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting • Basic knowledge about Hardware like Servers, Storage devices • Knowledge to understand Monitoring Tool outcome • Basic knowledge of ITSM tool preferably ServiceNow • Basic knowledge Backup technologies preferably EMC Avamar • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server • Experience in SLA base environment • Knowledge on Server Performance monitoring preferred • Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope of the job and who we are and how to apply

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset. What you will do Resolve client, advisor, and internal support inquiries submitted through Zendesk Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues Analyze trends in client issues and serve as the voice of the customer to drive product improvements Create and maintain Help Center articles and technical documentation for common issues Recommend and support process and tooling improvements to enhance customer satisfaction What you will bring Bachelor's degree and at least 2 years of related experience, or equivalent work experience Strong analytical and technical troubleshooting skills Excellent written communication skills with ability to explain technical concepts clearly Strong time management and organizational skills in a support environment Customer‑first attitude with empathy and accountability for issue resolution What will set you apart Experience with Zendesk, JIRA, or similar support tools Account Aggregation experience a plus Experience providing technical support via phone, chat, and email Ability to work cross‑functionally with engineering and product teams Experience writing technical documentation or training support personnel Working knowledge of SQL or similar data tools ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-20-2026 Want the latest money news and views shaping how we live, work and play? 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This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Production Support Technician (PST) provides assistance to the production team by performing various production tasks as well as maintaining the cleanliness and upkeep of the facility. This function is critical to increasing production uptime and reducing downtime by assisting with live jobs in various work centers, maintaining supplies and consumables, and ensuring a sanitary and organized work environment in the plant. Essential Functions: Assisting with jobs at press: Loading stock on the press unwinds. This includes the press, butt splicer, and laminate tower. Install/Remove pre mounted plates in press. Install/Remove dies and other tooling in press. Assist in maintaining supply levels: Notify warehouse when stock is needed at press and when materials need to be returned to warehouse. Notify ink technician when inks are needed at press and to be returned to ink department. Maintain all consumable supplies at press. Assist in maintaining the cleanliness of the facility by: Cleaning, reassembling, and returning ink pans, aniloxes, doctor blade chambers, etc. to the presses. Returning stock and tools to designate return areas. Empty all trash receptacles. Cleaning of the shop floor, printing presses, rewind machines, and any other components inside or outside Phenix as needed. Skills and Experience Required: Assist in select finishing related tasks as need: assisting in off line finishing process (i.e. shrink wrapping, kitting and fan folding), boxing finished product from finishers into a box. Individual must be able to work independently with minimal guidance required. This implies good time management, planning/organization, and decision-making skills. Individual must be able to complete any reasonable request of management necessary to effectively operate the department/company. Individual must be able to interact effectively with supervisors and peers. Individual must be able to perform general physical activities: Handling and moving objects Apply cleaning solvents Clean or wax floors Clean rooms or work areas Use portable hand spray equipment Participation and support of 5S initiatives and activities. High school diploma / GED / or equivalent. Individual should possess basic math and computer skills. English language required. Physical and Other Requirements: This job is performed indoors in a temperature and humidity controlled environment. Job tasks are performed in close proximity to other people and include exposure to strobe lights, sounds and noise levels that could be distracting. The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend or crouch. The employee must frequently stand, walk, talk, and occasionally lift, push, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Specific hearing abilities required by this job include ability to hear alarms and other sensors in a factory environment. Requires use of hands to handle, control or feel objects and operate tools and controls. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel. The above duties are subject to change and shall not be construed as a promise or contract of employment or of any specific duties. Phenix Label is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

CareArc is accepting applications for a full-time Technology Support Specialist to join our IT team. The Technology Support Specialist position installs, modifies and makes repairs to the company technology hardware and software systems, and provides technical advice and support to system users. Primary Functions * Assists users with software, hardware, and connectivity issues. * Responsible for the installation configuration, administration, maintenance, backup, security and monitoring of all technology systems. * Installs hardware and components such as monitors, keyboards, printers, scanners and peripherals. * Loads appropriate software packages such as operating systems, networking components and office applications. * Responsible for problem resolution of applications, hardware, network, and other technical issues via phone, email, and in-person. * Refers major hardware problems to the IT Administrator or 3rd party vendors. * Notifies immediate supervisor of any potentially critical issues after extensive troubleshooting. * Provides updates, status and completion information to manager and/or users, via ticketing system, voice mail, e-mail or in-person communication. * Maintain and document all logs, network activity, troubleshooting and help desk requests. * Maintain and document job aids, manuals and user training resources. * Available after hours to perform maintenance and emergency technology systems issues. Qualifications * Associate degree preferred; Field of Study: Information Technology or other technology field of study * 1-2 years of experience in an IT-related position * Positive attitude * Team player Job Benefits * Competitive salary * Paid vacation and sick time * KPERS retirement plan * Health, dental, and vision insurance for self and family beginning first day of employment. * HSA/HRA available * 10 paid holidays * Paid life and long-term disability * Employee and family medical, dental, and pharmacy discounts * And other voluntary benefits CareArc is an EOE. Apply at ***********************

CareArc is accepting applications for a full-time Technology Support Specialist to join our IT team. The Technology Support Specialist position installs, modifies and makes repairs to the company technology hardware and software systems, and provides technical advice and support to system users. Primary Functions Assists users with software, hardware, and connectivity issues. Responsible for the installation configuration, administration, maintenance, backup, security and monitoring of all technology systems. Installs hardware and components such as monitors, keyboards, printers, scanners and peripherals. Loads appropriate software packages such as operating systems, networking components and office applications. Responsible for problem resolution of applications, hardware, network, and other technical issues via phone, email, and in-person. Refers major hardware problems to the IT Administrator or 3rd party vendors. Notifies immediate supervisor of any potentially critical issues after extensive troubleshooting. Provides updates, status and completion information to manager and/or users, via ticketing system, voice mail, e-mail or in-person communication. Maintain and document all logs, network activity, troubleshooting and help desk requests. Maintain and document job aids, manuals and user training resources. Available after hours to perform maintenance and emergency technology systems issues. Qualifications Associate degree preferred; Field of Study: Information Technology or other technology field of study 1-2 years of experience in an IT-related position Positive attitude Team player Job Benefits Competitive salary Paid vacation and sick time KPERS retirement plan Health, dental, and vision insurance for self and family beginning first day of employment. HSA/HRA available 10 paid holidays Paid life and long-term disability Employee and family medical, dental, and pharmacy discounts And other voluntary benefits CareArc is an EOE. Apply at ***********************

Smith & Loveless is united under one cause: “Protecting Water . Protecting People. ” We are seeking a Help Desk Technician to partner with our experienced information systems teams in this environmentally focused industry. A Help Desk Technician at Smith and Loveless is responsible for assisting end users with the timely resolution of issues typically involving computer hardware, telephony, or software applications. Basic duties include responding to customers, determining the cause of issues, and providing a resolution to those issues. Job duties Provides front line customer service and assistance to end users local and remote Keeps tickets up to date and clearly documented in ticket management system Engages in basic trouble shooting and analysis of issues, including running diagnostics Processes employee change event requests including new hires, terminations and transfers Processes requests for hardware and software including workstations, phones, and peripheral devices Provisions and manages various user accounts such as for email and the phone system Installs, configures, and repairs computer related hardware and software Creates instructions and documentation to assist end users with resolution of issues and training needs Documents internal procedures, processes, and systems following department standards Escalates and distributes tickets to other team members, as appropriate Follow-up with users to ensure issues are resolved Performs other related duties as assigned Physical requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Prolonged periods of sitting at a desk and working on a computer. (80%) Occasionally lift 50 pounds and climb stairs to support and service end user equipment. ( Wear safety gear when needed and work in manufacturing or server room environments. ( Qualifications Skills/Requirements 2 or 4 year degree or working towards degree or related technical certification. CompTIA A+, CompTIA Security, Network+ or similar certification. 1-2 years of service desk or related experience. Experience working with information systems, telecommunications, software applications, or hardware repair. Highly organized and detail oriented. Effective communicator, good oral and written communication skills. Positive attitude, reliable, and dependable. Ability to diagnose and resolve basic computer, peripheral, and network issues. Proficiency with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook). About us For over 75 years, Smith & Loveless has provided innovative environmental engineering ingenuity and quality craftsmanship to the water industry by pioneering superior pre-engineered pumping, treatment and headworks systems to a global customer base. A true pioneer in the water and wastewater pumping industry, Smith & Loveless manufactures cost-effective, operator safe and efficient pump stations for municipalities, developments, industrial, governmental, and military facilities across the globe. Our energy-efficient and durable systems deliver unrivaled life-cycle cost savings. With tens of thousands of installations in more than 70 nations on all seven continents, our innovative wastewater/reuse engineered products allow us to maintain our market leadership in lift stations, grit removal systems and over a complete range of wastewater treatment systems. Check us out Here: *****************************************************

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors. This role requires a comfort level of communicating professionally across different levels of both internal and client organizations. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your ORGANIZATIONAL SKILLS to: Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required. Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems. Documents findings and develops the procedures to prevent future issues. Manage and prioritize complex, changing workloads in a challenging technical environment. Complete ConnectWise data entry in an accurate and timely manner. Meet ISG standards of utilization. You will use your TECHNICAL SKILLS to: Respond to and troubleshoot unique customer issues. Manage tickets based on priority and SLA. Acquire and maintain certain technical certifications as assigned and required by ISG including, but not limited to, the manufacturers listed below: Auvik Cisco Citrix Fortinet HP Microsoft RMM Veeam VMWare You will use your CUSTOMER SERVICE SKILLS to: Communication with customers about existing tickets and inform them of the plan to address them. Deal with end users / management during times of pressure. You will use your COLLABORATIVE SKILLS to: Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or GED required. A minimum of 3-5 Years of similar or related experience. Working knowledge of networking. Working knowledge of systems administration. Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure. Demonstrated attention to detail with excellent organization and time management skills. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Kansas Children's Service League is looking to hire a full-time IT Support Technician in Wichita, KS. This position earns a competitive wage between $20 to $24 per hour a nd works a Monday - Friday schedule with occasional evenings and weekends. This role requires in-person reporting to our Wichita, KS office and supports all KCSL locations across the state of Kansas. About Kansas Children's Service League Stronger families start at Kansas Children's Service League (KCSL). Founded in 1893, KCSL is a statewide, nonprofit agency that serves thousands of Kansas children and families each year. KCSL's mission is to protect and promote the well-being of children. Our programs work with children and families in the areas of health, safety and education to succeed and break cycles of neglect, abuse and trauma. We help both children and parents develop skills for success in their families, schools and workplaces. KCSL is also the Kansas chapter of Prevent Child Abuse America and Circle of Parents. As a team member of Kansas Children's Service League, you'll enjoy the following benefit offerings and more based on selected cafeteria options and employment class: Medical, Dental, & Vision Insurance Pet Insurance Critical Illness & Accident Insurance Flexible Spending Account / Health Savings Account Paid Life Insurance 401(K) & matching offerings Family Friendly Paid Wellness Leave Paid Vacation & Wellness Time Paid Holidays Employee Wellness Program Earned Wage Access Telework Options Infants at Work Program For more details on our benefits, please visit our KCSL Career site. Expectations for All Employees: At Kansas Children's Service League, we protect and promote the well-being of children. In doing so, every employee is responsible for supporting the agency's mission, vision, and values. This includes actively and regularly demonstrating high-quality customer service, accountability in all aspects of your position, and respecting the differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through KCSL and to help customers make connections within the organization. KCSL is an equal opportunity employer. Job Summary The IT Support Technician troubleshoots and maintains network client hardware and software. The position performs Help Desk responsibilities and works with the Network Administrator to maintain the KCSL network. Essential Job Functions Technical Support Respond to technical inquiries via phone, email, chat, or in person. Use problem solving to diagnose and resolve issues with computers, peripherals, operating systems, and applications. Log, track, route, and update employee issues in a ticketing system. Provide step-by-step guidance to users, use remote tools, and perform diagnostics. Escalate unresolved or complex issues to higher-level support. Document all interactions, resolutions, and contribute to knowledge base articles. Follow up with customers to ensure customer satisfaction and complete resolution of issues. Train users on new software or hardware, creating new training materials as requested. Education & Experience Required High school diploma or equivalent 1 year of technical school or 1 year of computer support Help Desk work experience Technical understanding of the current Microsoft PC Operating Systems and Microsoft 365 Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi Preferred Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. One or more years of work experience on an Information Technology Help Desk Experience with Windows Server (2022 and 2025) Experience with Active Directory and Group Policy Management Experience with Microsoft 365/Teams/Intune and Azure

WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges. Job Description Job Title: Help Desk Support III Specialist Location: Kansas City, KS Supporting: The Environmental Protection Agency (EPA) Role Summary CompTech is seeking a qualified Help Desk Support III Technician. This role supports the EPA's mission by ensuring the reliability and performance of enterprise IT systems through advanced technical support, complex troubleshooting, and proactive system management. Acting as a senior escalation point between Tier 2 and Tier 3 support, this role maintains end-to-end ownership of incidents to ensure timely resolution and consistent, secure IT operations across the EPA enterprise. Core Responsibilities ITSM Framework Support Resolve ITSM tickets with minimal rerouting, maintaining full accountability through resolution. Partner with system owners and Tier 3 teams to address complex and escalated issues efficiently. Active Directory (AD) Services Manage user and device accounts, group memberships, and permissions using One Identity Active Roles Server. Troubleshoot access and configuration issues and develop scripts to streamline account management and data collection. Exchange / Email Service Administer distribution lists, shared mailboxes, and access permissions within the Microsoft Exchange environment. Resolve complex email and user access issues to ensure reliable communication services. Voice Services (VoIP and Analog Systems) Provide advanced support for VoIP and analog telephony systems, including configuration, deployment, and maintenance. Maintain and update knowledge base articles (KBAs) to reflect system enhancements and new protocols. Windows Administration Service Manage file, folder, and shared drive access and permissions. Execute large-scale data migrations with a focus on accuracy, security, and minimal user disruption. Replacement Systems Management Coordinate hardware refreshes and software updates through effective logistical planning. Configure, test, and deploy replacement systems to rapidly restore and enhance user productivity. Experience & Security Clearance Requirements: Minimum Experience: 5 years, IT Service Desk Experience Experience using SNOW Experience with iPhones Experience with Windows Support Federal Government IT Support Experience Security Clearance Requirements: Other- Project performs their own background check Salary: $70k-$75k, Benefits + 401k + matching Equal Employment Opportunity CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at ************** or email *****************************. A CompTech associate will respond to your message as soon as reasonably possible.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS. * Must be a US Citizen * Must have or be able to obtain and maintain a DoD Secret Security Clearance. * Non-remote (relocation incentive available) The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth. The PC Support Technician will provide various computer hardware and software services to end users, ensuring the seamless operation of our government IT systems. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: * Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe. * Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications. * Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software. * Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance. * Install and configure network interfaces and internet connections. * Diagnose network cable and configuration problems. * Coordinate support with the local Network Enterprise Center. * Services support tickets for Training Management Directorate (TMD) users. * Implement and design an organization-wide set of standards for future and existing information systems. * Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * Must be a US citizen. * Must be able to obtain and maintain a DoD Secret Security Clearance. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Two (2+) years in a PC Support Techniciant role or relevant field. * Skilled in installing, configuring, troubleshooting, and supporting PC/server hardware and software. * Experienced in diagnosing network cable issues and configuring network interfaces and internet connections. * Proficient in providing help desk support, identifying technical issues, and offering temporary solutions. * Capable of responding to user inquiries and providing technical assistance on PC systems and applications. * Windows workstation systems administration training. * Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop. Preferred: * Active Secret Clearance. * BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts. * IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). * Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts. * Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users. * Ability to function independently and as a team player in a fast-paced environment. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon contract award. How Role Will Make an Impact: Acts as the overall communications architect and network team manager for the MTC. Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events. Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required. Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations. Designs and establishes network architecture, coordinates network plans, configures network. Requirements: What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance. Bachelor's degree IAT II Certification A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity. A minimum of 3 years of experience in MCIS integration at Brigade or higher level. Expert in integrating training environments. Extensive experience planning architectures. What Sets you apart: Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified Why You'll Love this Job: Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission. You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge. Daily opportunities to develop new skills Team environment What We Can Offer You: Compensation Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Benefits Healthcare (medical, dental, vision, prescription drugs) Pet Insurance 401(k) savings plan Paid Time Off (PTO) Holiday pay opportunities Basic life insurance AD&D insurance Company-paid Short-Term and Long-Term Disability Employee Assistance Program Tuition Support Options Identity Theft Program

Job DescriptionSalary: This role serves as an advanced technical expert supporting business clients through complex IT issue resolution, systems administration, and project work. While primarily providing remote support, this role also includes onsite service as needed for critical issues or deployments. Additionally, the technician supports pre-sales engineering efforts by collaborating with sales and leadership teams to design and recommend effective technology solutions that align with client business needs. This role blends technical expertise with client-facing communication and solution design responsibilities. This position requires that the employee be able to report regularly in-person to our Haviland office. Essential Duties and Major Responsibilities: Technical Support & Troubleshooting Act as the initial point of contact for client technical issues. Provide onsite and remote technical support to business clients for desktops, laptops, and basic network issues. Respond to service tickets, phone calls, and emails; diagnose and resolve Level 1 issues efficiently. Maintain clear, professional communication to gather problem details and provide timely updates and resolutions. Perform root cause analysis and develop sustainable solutions to recurring technical problems. May serve as a technical escalation point for Tier 1 and Tier 2 support teams as experience increases. System Administration & Maintenance Administer and maintain Windows Servers, Active Directory, Microsoft 365, DNS, DHCP, and group policies. Manage virtualization environments (Hyper-V, VMware), backup solutions, and endpoint security tools. Ensure proactive system updates, patching, and monitoring for client environments. Networking & Infrastructure Configure and troubleshoot firewalls, switches, routers, and wireless infrastructure. Support secure remote access solutions (VPNs), VLANs, and internal/external networking issues. Assist with network upgrades, assessments, and migrations. Sales Engineering & Solution Design Work closely with sales and account managers to assess client IT needs and design tailored technical solutions. Participate in client meetings to present technical concepts and recommend appropriate products or services. Provide input on proposals, quotes, and scopes of work for new projects or service opportunities. Project Work & Onsite Support Lead or assist with IT projects including migrations, infrastructure deployments, and system upgrades. Provide onsite support for installations, escalations, and project execution as needed. Coordinate with vendors and internal teams to ensure successful project delivery. Client Support & Communication Maintain proactive communication with clients, offering guidance, progress updates, and documentation. Build trusted relationships through responsiveness, reliability, and strategic insight. Provide informal training and support to end users as part of ongoing service delivery. Documentation & Team Collaboration Maintain detailed documentation of configurations, procedures, and resolutions in ticketing systems. Contribute to internal knowledge bases and share best practices across the technical team. Mentor junior technicians and provide internal support for skill development. May also provide support to the companys IT Manager as needed. Education: Associate or Bachelors degree in IT, Computer Science, or a related field preferred. Prior experience in a sales engineering, pre-sales, or solution design role is a strong plus. IT Professional certifications such as cybersecurity, CompTIA A+, or CompTIA Networking recommended. Specialized Skills and Type of Experience Needed to be Successful: 35 years of experience in IT support, system/network administration, or managed services. Proficient with Windows Server environments, Microsoft 365 administration, and virtualization platforms. Strong knowledge of networking concepts, firewalls, and security best practices. Familiarity with backup systems, scripting (e.g., PowerShell), and remote monitoring tools. Ability to translate technical capabilities into business value for clients; comfortable presenting to both technical and non-technical stakeholders. Experience writing scopes of work, contributing to proposals, or assisting in technical pre-sales is highly desirable. Valid drivers license required. Excellent knowledge of networks, PC, and desktop hardware. Working knowledge of desktop and server operating systems and applications (such as Microsoft Exchange and Active Directory). Proficient in eEnterprise patching rollouts/monitoring/updates. Experience with printers, scanners, and other peripherals. Good understanding of modern computer and network security practices. Advanced problem-solving skills, to manage complex situations with multiple layers and resolve to solution anticipating needs now and into the future. Job Competencies: Core Value: Work as a Team Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Oral Communication and Written Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers. Core Value: Do the Right thing Right Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments. Detail Oriented Consistently checks and rechecks work product for accuracy. Able to manage multiple tasks while accurately performing essential job functions. Prepares accurate and thorough reports, emails, and data as required by the position. Reasoning and Problem Solving Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions. Core Value: Embrace Opportunity Use of Technology Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Supervisory Expectations: The position does not have any regular responsibility for overseeing or supervising the work of other team members. Independence of Action: Supervisor/manager monitors work progress; incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by supervisor/manager. Physical Demands and Work Environment: : (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.) The work environment is an office environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain in a stationary position, often standing or sitting for prolonged periods. The employee is frequently required to ascend or descend ladders, stairs, scaffolding, ramps, poles and the like, move self in different positions to accomplish tasks in various environments including tight and confined spaces, move about to accomplish tasks or move from one worksite to another, communicate with others to exchange information, repeat motions that may include the wrists, hands and/or fingers, and assess the accuracy, neatness and thoroughness of the work assigned. The employee must maintain a clean driving record and be able to pass insurability guidelines for drivability. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. A Little About Us: Haviland Broadband has been connecting residential and business customers to whats important for over 75 years. Our primary services are superior internet and telephone services, with a growing emphasis on business communications and services. We pride ourselves on keeping our processes simple and our service at a caliber of personalization and reliability one would expect from a local company. Haviland Broadband is headquartered in Haviland, Kansas with a satellite office in Conway Springs, Kansas and serves 14 communities between Kiowa and Sumner Counties and is currently expanding operations into the Wichita metro area. Haviland Broadband is a locally managed subsidiary of LICT Corporation out of Rye, NY. Why Haviland Broadband? Collaborative leadership team poised for growth Employee-centric and family oriented Ability to work independently without being micromanaged Corporately owned, but continues to operate from its roots as a family-based company Longevity and stability for a long-term career Benefits: Come work for a local, family-friendly company. We offer: Paid Holidays Paid Time Off (PTO) for Vacation, Personal and Sick time Family-plan health insurance with company-funded HSA and HRA accounts 401(k) plan with company matching Free home internet connection if you live within our service area, or reimbursement if you live outside of our service area Free company cell phone plan, or reimbursement if you choose to keep your existing plan Company vehicle provided, to also be driven to/from the workplace

Job DescriptionDescription: Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office. We are looking for a highly motivated and skilled Support Technician 2 to join our dynamic and fast-paced IT team. The successful candidate will be responsible for providing technical support to our internal and external customers, ensuring that incidents and requests are resolved in a timely and efficient manner. Requirements: Responsibilities: Troubleshoot hardware and software issue, ensuring timely resolution Provide technical support to end users via phone, tickets, email and in-person Document and track issues using our ticketing system, and escalating when necessary Assist in setting up and configuring computer systems and applications Maintain accurate user accounts and permissions Educate users on best practices and IT policies and stay up to date with new technologies Collaborate with other members of the IT team to ensure that customers receive the highest level of service Generates and maintains dashboards and reports that track product health and success metrics Identify technical, operational, and organizational issues that impede product success. Suggest/create improvement plan to change or resolve issues Qualifications: 3+ years of experience in IT support High school diploma or equivalent OR Associate/Bachelors degree in IT or a related field preferred Experience supporting customers in corporate environment Experience with IT Service Management ticketing systems Experience with Azure M365 and AWS preferred but not required Basic understanding of computer systems, networks, and software applications Strong problem-solving skills and ability to troubleshoot and think logically Experience with Microsoft Windows and Office, as well as experience with desktop hardware Ability to work independently and as part of a team, and eagerness to learn and adapt in a fast-paced environment

NOC Central Technician I tests and analyzes network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Candidate advises supervisory Network Control positions of network communications failures or degradation and arranges corrective action plans. The Technician performs a variety of skilled routine and non-routine duties and applies standard practices and policies. Additional Requirements: Monitors and analyzes moderately complex network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals), advises supervisory Network Control positions of network communications failures or degradation and arranges and performs corrective action plans. This is a multi-incumbent position that reports to a supervisor level position. Basic Qualifications include: High school diploma or equivalent, experience using networks and network equipment and knowledge of Excel, Word and other general applications. CANDIDATES SHOULD BE AVAILABLE TO WORK ANY SHIFT INCLUDING WEEKENDS AND HOLIDAYS IF NECESSARY. Provide proactive and reactive network monitoring, troubleshooting, coordination and restoration of service affecting or potentially service affecting network events/issues. Provide trouble tracking, coordination, notification, escalation and documentation with direction and guidance from a more experienced network controller or a supervisor to resolve events/issues efficiently to minimize customer impact. The job is a 24 x 7 environment which will require shift work during holidays, weekends, and during non-business hours. Proactively monitor alarm conditions on the network to identify and localize service disruptions and loss of redundancy situations. Analyze symptoms for accurate isolation of customer and network problems with the assistance of more senior technicians. Dispatch field resources or vendors to appropriate network site locations. Effectively multi-task while maintaining composure in stressful and demanding work environment. Exercise flexibility and resourcefulness (with assistance from others) in challenging and /or perplexing situations. Learn and adhere to Command and Control, Our Ways of Working, and When Work Gets Done policies and practices. Provide proactive efforts to reduce and eliminate service affecting outages. Proactively work to reduce long duration open tickets. * Candidate Must be willing and able to work any scheduled days/hours. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Bonus based on performance Health insurance Training & development Join Our Growing IT Team at Cybertron! Are you passionate about technology and love solving challenges? Do you thrive in a fast-paced, team-friendly environment? If so, Cybertron wants you on board! Were a growth-focused IT Services Provider based in Wichita, looking for talented individuals to join our hardworking team. We manage and support our clients technology infrastructure while delivering top-tier customer service. Our diverse client base means every day is differentfast-paced, exciting, and full of opportunities to learn and grow. We push each other to expand our knowledge and improve our skills daily. If you're a problem solver who enjoys working with technology and collaborating with a supportive team, wed love to hear from you! What Were Looking For: Strong written and verbal communication skills Excellent interpersonal skills with a focus on building relationships, active listening, and asking the right questions Attention to detail with strong documentation and multitasking abilities A technical background with a genuine interest in IT A team player who enjoys mentoring and learning from others A problem solver who embraces challenges and learning opportunities Technical Skills That Will Set You Apart: Windows 10 Network Printers & Deployment LAN & WAN Networking General Hardware & Software Troubleshooting Bonus Skills (Nice to Have): Windows Server 2019 Office 365 & Exchange Administration Active Directory & Group Policy Hyper-V and/or VSphere/ESXi Why Join Cybertron? Were a rapidly growing company that values career-driven professionals who recognize opportunities for growth and development. Heres what we offer: Competitive salaries Generous performance bonuses Health insurance 401k Paid holidays & PTO If youre ready to be part of an exciting team where learning and career growth are part of the culture, apply today! We cant wait to meet you.

At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Compensation: $1,980 bi-weekly annualized to $51,480.00 Worksite Location: WSU Tech, On-Campus, Multiple Locations Overview / Job Summary: The Instructional Technology Support Specialist is responsible for providing Tier I support for Faculty, and Tier II support for students using the Learning Management System (LMS) at WSU Tech. Job Competencies: Essential Functions include the following. duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Schedule and shift assignments and work location may be changed at any time, as required by business necessity. Responds to support tickets, calls, and emails independently, diagnosing and resolving technical issues involving the LMS and instructional technologies. Analyzes issues to identify root causes, determine appropriate solutions, and documents resolution pathways. Develops and delivers micro-training and just-in-time resources to strengthen user digital competencies. Interprets needs and recommends solutions that align with instructional best practices and systems capabilities. Manages user access, permissions, and configurations across the LMS and integrated instructional technologies, identifying opportunities to streamline access workflows to improve accuracy and efficiency. Monitors alerts and LMS system performance, and assists with systems testing, updating, and documentation. Reviews upcoming courses to ensure alignment with institutional templates, accessibility expectations, and quality standards, providing recommendations and coaching to improve digital inclusivity. Identifying areas requiring improvement, and collaborating with faculty and instructional designers to find resolutions. Supports division projects by tracking timelines, deliverables, and updates in tools such as ClickUp. Collaborates with IT, Academic Affairs, Faculty Development and external partners to support successful implementation and adoption of technologies. Supports the integration of AI-enhanced instructional technologies by researching new tools, assisting faculty with responsible adoption, and helping develop guidelines that align with institutional policies, data-privacy requirements, and ethical practices. Serves as the primary systems administrator for multiple software applications, independently managing internal and external tickets, resolving issues, and escalating when appropriate. Maintains comprehensive documentation logs; oversees change-management workflows; conducts data audits; and coordinates with vendors on training, feature enhancements, technical troubleshooting, and release planning. Evaluates system performance and user impact, providing recommendations for improvements and optimization. Requirements 1. Bachelor's degree 2. Previous teaching or training experience and Learning Management System experience 3. Previous experience preferred: LMS support, Customer Service, Troubleshooting in IT-related, AI generation, and Train-the-trainer experience Benefits *************************** WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Are you an experienced Technology Service Desk professional looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the position for you! Daily Responsibilities: • Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner. • Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. • Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction. • Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system. • Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs). Qualifications • 1 - 2 years of experience from a tech support setting or a Associates degree in Computer Systems related degree • Microsoft Certified Windows 7, Configuring (70-680) • Experience in a Call Center or Service Desk Environment- Required • High School Diploma Additional Information Are you an experienced Medical Office Admin looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career In Office Admin by joining a rapidly growing company? If you answered “yes" to any of these questions - this is the Medical Office Admin position for you! If you are interested, reach out to me at 407-434-0381. The greatest compliment to our business is a referral. If you know of someone looking for a new opportunity, please pass along my contact information!