Remote Support Technician Jobs in Kenosha, WI

TDK Corporation of America is seeking a candidate for Application Management Support - Warehouse Systems, Level 1 IT for a position located in Lincolnshire, IL (Hybrid) This candidate will join our Level 1 IT Support Analysts (DWS AMS) to form a dynamic and dedicated team that delivers exceptional Tier 1 support, to WH Application processes, Shipping systems applications and hardware like printers, scanner, weighing scale etc. Operating in a high-energy environment, our team is the first point of contact for WH and Logistic users, committed to providing support that consistently meets or exceeds expectations. With a focus on swift and effective problem resolution, they ensure an outstanding customer experience every time. The candidate is expected to Interact with the team in highly collaborative and cooperative environment. To be considered for this job, candidate is required to have the following skills and experience: Primary Responsibilities: Work with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems. Contribute to the successful issue resolution by analyzing, researching, and solving application problems. Daily Monitoring of WH and Logistics processes like picklist printing, IDOC, Goods Receive, Consignment error. Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on Warehouse operations. Troubleshoot based on Help Desk Tickets and Incident report. Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations. Participate in scheduled downtime and maintenance of Shipping systems applications. Serve as Tier1 & 2 support for WH hardware issues like mobile / desktop scanners, printers, weighing scales etc. Participate in occasional afterhours/on call emergency support and problem resolution/management. Coordinate with vendors to manage scheduled maintenance of existing hardware like scanners, printers and weighing scale. Participation in Global AMS Support calls to discuss ongoing issues, project-based work/long term strategic implementations. Install/Maintain endpoint hardware, software, peripherals. Accurately analyze and communicate Customer Barcode label requirements. Participate in Application Regression Testing Perform, application management like Master File, Routes, Departure Calendar, and User Maintenance Assist in the business process redesign and documentation as needed for new and existing business applications and operating procedures. Work with team lead and product owner to understand business requirements to ensure best possible performance, quality, and responsiveness of applications. Collaborate with WH and Logistics teams to Identify bottlenecks and bugs and participate in devising solutions to mitigate and address these issues. Troubleshoot technical issues and identify modifications needed in existing applications to meet business requirement. Exhibit solid organizational skills and focus on accuracy and attention to detail. Exhibit excellent analytical, problem solving and troubleshooting abilities. Be self-motivated with the ability to work both independently and in a team environment. Qualifications: Minimum 2+ years of experience supporting WH. Experience with SAP. Experience with Shipping systems applications. Experience with Barcode Scanners, Barcode Printers (Sato, Zebra), Laser Printers. Exposure to BarTender software. Excellent communication skills are a must. Experience with MDM solutions. Basic understanding of WH operations Skills that are a Plus: Exposure to VDI technology like VMWare and Citrix. Exposure to scripting language like VBA or PHP a plus. Exposure to Barcode label design a plus. Microsoft Office 365, Outlook, Teams, SharePoint, OneDrive, Microsoft Visio. Cloud concepts knowledge is a plus. Education: 4-year college degree is preferred. As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Desktop and Mobility Support Relevant Experience (in Yrs) 5-7 Years Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Experience Required Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Support Windows 10/11 Feature upgrade using modern management techniques - SCCM/Intune/Auto Pilot • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • L2 Workstations operational support • Monitor and report on User experience. • Report on Workstation image deployments and patch compliance metrics

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

Organization Handtmann Inc., located in Lake Forest, IL, specializes in grinding, mixing, emulsifying, filling, portioning, depositing, forming, and linking solutions for the meat, dairy, bakery, pet food and alternative protein food processing industries. Handtmann Inc. provides machines, technology, and services for all sizes of businesses. Handtmann Inc., the North American wholly owned subsidiary of Albert Handtmann Maschinenfabrik GmbH, a leading global technology solutions provider to the meat/food processing industries, enjoys an excellent reputation for design innovation and occupies the premium position in this equipment market. The Handtmann group is a family-owned business established in 1873 and headquartered in Biberach, Germany. Summary We are seeking a detail-oriented and technically savvy Helpdesk Coordinator to join our team. The Helpdesk Coordinator will be responsible for maintaining the day-to-day operations of our helpdesk, ensuring a smooth and efficient service that meets the expectations and needs of staff. The ideal candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to achieve specific goals are essential skills to perform well in this position. This role will be on-site in our Lake Forest office, while also providing support to staff in remote locations, including our Cypress, CA office. Essential Duties and Responsibilities The essential duties and responsibilities may include the following. Other duties may be assigned. •Oversee the day-to-day operations of the helpdesk, ensuring efficient and effective technical support •Manage vendor relationships for software, hardware, and other tools •Assist with development and implementation of helpdesk policies, procedures, and best practices •Monitor ticketing system and ensure tickets are resolved in a timely manner •Configure and image computers for users •Keep current records of all software and hardware owned by Handtmann •Communicate effectively with peers, users, and all management levels •Coordinate with the IT Director to align help desk operations with overall IT strategy •Produce regular reports on help desk performance and activities •Develop and maintain a knowledge base and FAQs for common technical issues •Stay up to date with advancements in technology and propose improvements to existing systems Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Knowledge Required: • Microsoft systems • Helpdesk systems and technologies • Basic cybersecurity processes and principals • Cloud / Hosted solutions Preferred: • Bachelor of Computer Science or other job-related discipline, or equivalent relevant work experience. Skills • Using appropriate tools for repairing software, hardware, and equipment • Communication and interpersonal skills • Recognizing problems and figuring out the best way to solve them. • Reading work related technical information. • Monitoring workload, managing time, and prioritizing requests Abilities • Accurately define incidents, problems, and events in the ticketing system. • Develop, update, and maintain documentation and how-to articles. • Translate technical language into lay terminology when needed. • Communicate verbally, appropriately for different audiences and organizational levels. • Read and interpret technical documents and materials. • Adjust to changing technology

TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth. will not be available for long so please inquire immediately if interested! Must Haves: Performing demonstrations and installations for customers - on Epson, HP, and Canon wide format printers, scanners, laptops, etc. Installing and calibrating wide format printers Training end users on equipment purchased from IT Supplies Creating sample prints Answering technical questions about the products we sell Coordination of installation dates and details Possessing technical expertise on color management, RIP software and print production workflow Nico Conwi - Hiring Manager Mobile: ************ Email: **********************

IDR is seeking a Help Desk Analyst to join one of our top clients for an Onsite Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview & Responsibilities for the Help Desk Analyst: One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills! Required Skills: 1+ years' experience working in an IT Service Desk/Support role 1+ years' experience configuring and troubleshooting Windows & Mac laptops 1+ years' experience with Intune for Endpoint Management Knowledge of remote support Hands on experience building laptops and re-imaging laptops Experience troubleshooting with Mac users & end users over the phone Basic Knowledge of Active Directory & Microsoft Teams What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 20+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Title: Technical Service Specialist Hire Type: Direct Hire Salary: $65-75K/YR based on experience Must have: Experience with technical support and onsite upgrades Overview: We offer a comprehensive benefits package, including BCBS health plans with PPO and HSA options, a 401(k) plan, and paid short- and long-term disability coverage. Additionally, we provide paid life insurance, as well as dental and vision coverage to support your overall well-being. Job Duties: Conducts engineering reviews of design documentation, including vendor manuals and company records, to ensure compliance with stated requirements. Records data from technical service activities in alignment with company policies and procedures. Prepares and processes warranty claims, orders, and part quotes. Identifies significant issues or developments during technical service activities, proposing process improvements to management. Prepares and delivers technical and program-related presentations to team members and management. Assesses departmental training needs and collaborates with top management to develop the fiscal budget for the technical service department. Develops training materials and leads training sessions on technical topics. Supervises technical and administrative staff involved in technical activities. Prepares detailed reports to document and communicate the results of technical service efforts. Reviews industry publications and resources to stay updated on technical advancements and developments. Qualifications: Bachelor's degree in mechanical, electrical/electronic, manufacturing engineering, or a related technical field, or equivalent experience. 3-5 years of experience in a quality or technical support role, preferably in a manufacturing environment, with exposure to mechanics, electronics, PLC programming, and electrical systems. Hands-on experience and familiarity with customized electronic control systems. Proven experience in conducting training sessions and presentations for customers and/or coworkers. Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work. Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.

Purpose of Job Working as part of the Infrastructure and Operations team, provide excellent design, support and maintenance of a multi-location network and telecommunications infrastructure. This role reports to the Manager of Infrastructure and Operations. Principal Responsibilities Ensure that network access to all the operating locations are maintained, monitored and operating well. Monitoring and diagnosing equipment. Liaising with third parties for the repair or replacement of faulty equipment as appropriate. Evaluate and recommend enhancements to the network to improve resiliency, operation, or cost to operate. This may include hardware and software for system maintenance or end user applications. Provide Tier 3 user support for company IT and Telephony networks, with Response and Return to Service times as documented in the internal Service Level Agreement. Maintenance of accurate records in the Help Desk Ticketing system Installation and configuration of computer equipment Upgrading hardware and software Investigating and resolving network related problems. Assisting users with hardware and software related issues Assist in the control of access to the network through allocation of user access rights. Assist in the maintenance of communication services including email, intranet, extranet and Internet access and usage. Monitor and manage the network server backups. Ensure that the company's information assets are protected in the event of a disaster. Assist in the maintenance of accurate licensing of all internally issued software used by all personnel. Work in accordance with the communications network management procedures. Skills/experience required Essential Meraki Networking - Routers, Switches, and Firewalls DIA and working with TelCo's Microsoft Server 2012 - 2019 Microsoft Exchange 2016 Active directory management SAN configuration and management Beneficial Ring Central VOIP Cisco Umbrella Sentinel One Kaseya VSA MFA (DUO) Unitrends Backup system (configure, manage) Cloud DR system (configure, manage) Microsoft Windows 2000 - 11 (Install, configure, manage) Microsoft Office 365 (configure, manage) VPN, FTP, SFTP Mobile Phone Management (MaaS)

Our client is seeking a Desktop Support Analyst for an IMMEDIATE 6-12 month contract to hire opportunity in Lincolnshire, IL. The rate for this position is $25-30/hr., depending on your experience level. In this role, you will provide on-site, desktop support to the client's internal employees in 2 large warehouse facilities (this is not a phone support role, but an active end-user support one). The main facility is in Lincolnshire, IL (which will be your primary location), and another is in north Chicago (about 45 minutes away). Requirements include: 3+ years of desktop support experience, preferably in a manufacturing, production, or warehouse environment Experience supporting desktop/laptop computers with Windows 10 operating systems running Microsoft Office 365 preferred Ability to troubleshoot data, telecom, VoIP, wireless, and VPN issues Experience with Active Directory (adding and deleting users; group policy) Degree and/or Certifications in Information Technology, Computer Science, Engineering, related field, or equivalent experience is preferred Excellent communication and customer service skills

IT Generalist We're looking for a versatile and adaptable IT generalist, valued for their quick learning and problem-solving abilities. This role will ensure system functionality, manage data and asset protection, extend software/hardware support, and handle staff IT training and special projects. Reporting to the Director of Information Systems, the ideal candidate will maintain a broad understanding of various technologies and will actively partake in selecting and implementing newer solutions as per the organization's requirements. Key Responsibilities: • Lead cybersecurity initiatives, data/asset protection, and mitigation of security events. • Implement security measures for data storage, backup, and recovery ensuring regulatory compliance. • Handle hardware/software or network-related escalations, offering effective troubleshooting and problem resolution. • Conduct IT-related training, manage on-prem and cloud systems, and research recently emergent technologies. • Cooperate with other departments to define and initiate solutions while maintaining security/privacy protocols. • Manage annual service contracts, validate IT invoices and fees, and track equipment/software lifecycle. • Lead IT projects coordinating with cross-functional teams for successful implementation. • Help improve processes and efficiencies and propose innovative solutions to streamline operations. Requirements: • 7 years of diverse IT experience or relevant certifications/bachelor's degree. • Experience with Windows, Mac, Linux, Android, and iOS, alongside proficiency in Microsoft Office suite. • Excellent communication skills, detail-oriented.

Do you thrive in a fast-paced environment where you can utilize both your CRM expertise and technical skills? As our client's CRM and IT Support Specialist, you'll play a key role in optimizing the CRM system and ensuring their employees have the technical support they need to succeed. What You'll Do: CRM: Manage and optimize our Tamarac CRM (it's okay if you don't have experience in Tamrac!), develop workflows, automate processes, create reports, manage integrations, and train employees. IT Support: Provide technical assistance to employees, troubleshoot IT issues, manage office equipment, assist with onboarding/offboarding, and collaborate with our IT provider. What You'll Need: CRM Experience: Experience with Tamarac or other CRM, CRM administration, workflows, integrations, and reporting. Technical Skills: Proficient in troubleshooting IT issues and using Microsoft Office Suite. Strong Communication & Problem-Solving Abilities: You'll be interacting with employees at all levels, so clear communication and effective problem-solving are essential. Why You'll Love Working Here: Opportunities for growth, positive work environment, and the passion they bring to the job everyday!

A client of Insight Global is looking for PC Installation Technicians to sit on-site in Buffalo Grove. Title: PC Tech Contract Length; 5+ months with extensions Pay; $22-$27.50 per hour (based on experience) Day to Day: Take in shipments of PCs Complete refreshes Wipe hard drives Decommissioning older systems Hard resetting of network settings Installation of Windows 11 Reimaging and Imaging of PCs Ship out PCs and label Non-negotiables Qualifications Self-Starter Reliable/Punctual Experience with Installation of Windows Experience Imaging and Reimaging PCs Experience wiping multiple hard drives and settings Be able to lift up to up to 30 pounds

Immediate need for a talented Desktop Support Technician. This is a 03+months contract opportunity with long-term potential and is located in Milwaukee, WI (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-55139 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Images, wipes, and configures computers. Works ticket queue remotely and may occasionally be asked to come on site to help during excessively busy times or to cover for vacation (advanced notice would be provided in these situations). New employee IT technology onboarding and support. Follows and/or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software; orders and replaces parts as needed. Supports and maintains user account information including rights, security, and system groups. Mobile device configuration and troubleshooting. Provides training to employees on the use of technology used on the job. Must be self-motivated. Works well independently as well as within a team. Represents Company in a professional and businesslike manner and communicates effectively with customers and associates. Hours: M-F 8 AM to 5 PM CST. No on-call. Key Requirements and Technology Experience: Key Skills: Desktop, break-fix, troubleshoot . Min. 1 year of experience. A+ certification is a plus. Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Loyola Medicine, treating the whole person with compassion-to "also treat the human spirit." The Laboratory Department seeks a Technical Specialist to oversee the daily operations of the Core laboratory section to ensure the precision and reproducibility of laboratory testing. In this role, the Technical Specialist (FLOW/CYTO) will oversee the daily operation to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines. This includes waived, moderate, and high complexity testing. MUST have experience and comfortable working in a high-volume lab, working as a team and with complex manual differentials. This position is focused on leading the FLOW Cytometry Team. Must have experience with evaluating peripheral blood, bone marrow, tissue or other body fluid. Here's what you'll need Collaborates with the medical director, manager and faculty in the development of new procedures or programs. Evaluates, validates and implements new instrumentation and procedures. Develops written procedures to maintain regulatory compliance and support new instrumentation and test methodologies. Works with the director to review and revise procedure manuals to ensure test accuracy and regulatory and accreditation requirements. Communicates changes in policies and procedures to appropriate medical center staff and/or clients. Here's what you'll need Required: Associate or bachelor's Degree- Medical Laboratory Science Program Specific Degree(s): Medical Technology/Technician or Medical Laboratory Science Licensure/Certifications Required: Certified Medical Technologist, Medical Laboratory Scientist, laboratory discipline specific or specialty certificate (ASCP or AMT) 3-5 years of HLA job-related experience Preferred: Other: Meets CLIA requirements for a general supervisor (B.S. degree and 1 year clinical experience, or MS degree and 1 year's clinical experience) Perks & Benefits Benefits from Day One (Medical and Dental)- Starts on Day 1 Daily Pay (NEW) Competitive Shift Differentials Career Development Tuition Reimbursement Participation in the Public Service Loan Forgiveness Program 403(b) with Employer Match On Site Fitness Center (Gottlieb Memorial Hospital & LUMC) Referral Rewards Perks Program Our Promise to You Joining Loyola Medicine is being a part of an organization that treats the human spirit in our patients and fellow colleagues. We are a part of a community which believes in giving back to those we serve. We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners

The Professional Services department provides technical support to the sales team and end-user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to customers both internal and external. Duties and responsibilities Maintain and complete Spare-pool and Repair request process Escalate and complete any ER / Overnight requests Program and configure devices to Golden Image Standard Quality Control and Inspection of devices before being given to Warehouse Assist Professional Service Manager and Sales Engineer(s) with technical support on a variety of mobile computing products and services to customers. Attend technical and product training as required Learn relevant solution sets, architectures, full product line specifications, and vertical markets. (IE: Retail, Warehousing, Hospitality, Heath Care) Set up and operate equipment for customer demonstrations and evaluations. When required and directed: answer technical support calls, monitor the support email inbox, and create and close cases promptly with guidance from the Manager Crosstrain to help support the Print Line division of SMG3 As instructed focus and work on new service orders for loading of O/S, programming, and quality assurance Ensure that customer communication is professional when information or instructions are needed to complete a job Participate in 24/7 after-hours support program once trained Qualifications A two-year technical degree or a High School Diploma or GED Understanding of mobile platforms (Android, Win CE, Win 10). Understanding 802.11 Wi-Fi (WLAN) and MDMs. Understanding of basic networking technologies. Ability to work effectively, add value as a team member, and assume a technology leadership role for the team. Ability to perform tasks with minimal supervision. Demonstrate technical knowledge and consultative skills through communications with customers. Requirements 1-2 years of experience in Customer Service help desk Travel required 10 am to 7 pm Shift

Job Purpose The IT Infrastructure and Support Engineer maintains the information technology systems and operations, by providing user support, conducting and coordinating user training, assisting the Technology and Strategy Manager with IT budget development and making recommendations for technology improvements. Essential Functions Performs support work, communicates with users regarding technology needs and partners with departments to implement solutions Serves as the network/systems administrator for the Village Plans, procures, installs, configures and deploys firewalls, IT hardware, software, voice and data systems and virtual private network Assists with maintenance of an IT organization plan, a security plan and a disaster recovery plan, taking into account changes in technology assets and potential threats; conducts testing and training to support security and disaster recovery plans Protects data from breaches through planning and adherence to a backup plan, installation and maintenance of network security devices; conducts network monitoring; researches and develops security policies, conducts user training to promote security Assists with development and implementation of long-range technology improvement projects, including development of the IT operating budget and capital budget; procures technology assets and services in accordance with the Village's purchasing procedures Manages the Village's device replacement program, maintains inventory of devices issued to users and replacement schedules and upgrades Assists with development of IT use policies and procedures in line with industry best practices Creates and maintains network documentation Provides and models outstanding customer service in person and over the telephone Develops and produces statistical reports to be used for decision-making purposes Responds to after-hours emergencies as needed and attends evening meetings as required Minimum Qualifications Bachelor's degree Field of study: Computer science, information technology or related field One to three years experience Microsoft certification Strong knowledge of network management, Microsoft technology, Hyper-V environment, Ubiquiti and Cisco technology and infrastructure in a LAN WAN environment, Ubiquity and Cisco VOIP unified communication systems VMware environment, best practices in security and Criminal Justice Information System compliance requirements Familiarity with wireless networking technologies and experience with IEEE, EI/TIA cabling standards Strong project management skills Commitment to maintain strict confidentiality of private, sensitive or confidential information; high level of trustworthiness Excellent customer service skills

Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence - all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge. About the Role As a Client Support Specialist (Legal), you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment. Key Responsibilities Strategic Client Partnership Lead comprehensive case intake conversations with attorneys Analyze case theories and develop targeted expert witness search strategies Translate complex legal needs into actionable research parameters Project Management Oversee end-to-end client engagements across multiple service lines Track and monitor client usage across the extent of a client's contract Ensure timely delivery and exceptional quality of all deliverables Relationship Management Build and maintain strong relationships with attorney clients Present findings and recommendations to key stakeholders Proactively identify and resolve potential challenges Serve as a trusted advisor throughout the litigation process Qualifications: Bachelor of Science or Bachelor of Arts 1-3 years of client or customer service experience Exceptional attention to detail and commitment to accuracy Strong analytical and critical thinking abilities Demonstrated ability to work independently in a fast-paced environment Outstanding written and verbal communication skills Proven track record of meeting deadlines and managing multiple priorities Natural problem-solver with a creative approach to challenges Previous experience in legal, research, or professional services industries

The Applications Technologist position in Nutrition specializes in the development of a wide variety of finished goods in the health and wellness, sports and protein category with the some guidance from a senior member of the team Roles & Responsibilities: Optimize nutrition based formulations with understanding of processing parameters and writing production formulas Formulating with both dairy and alternative proteins is required and knowledge of powder (RTM) and ready to drink formulations. Utilize flavor knowledge to select best flavor for each application and work closely with flavor creation team to optimize flavors when needed Work collaboratively with sales and marketing presentations and demos for customers Provide technical support on customer calls Participate in routine taste panels Keep up-to-date on technologies, science and trends related to the flavor industry as well as health and wellness, sports nutrition, whey protein and alternative proteins categories Maintain organized and efficient laboratory equipment and environment. Requirements: BS degree or higher in Food Science or other applied science 0-3 years of experience in product development with flavor industry experience preferred Experience with functional ingredient in health and wellness applications Ability to work accurately, quickly and with good laboratory practices. Ability to communicate effectively and concisely Candidate must possess good documentation skills and be adept at working within programs such as Excel, Word & assorted databases. Knowledge of recipes, basic mixing and blending skills and the ability to follow formulations precisely is required. Soft skills: we are looking for someone with a positive attitude, a team player, engaging and able to communicate thoughts and ideas effectively.

Our IT Department is growing! This new IT Support Specialist will work with Journey Church and Christian Life School to help support the IT needs of the organization. This is a Tier 1/Tier 2 position focusing primarily on supporting Windows Desktop, some Apple Macbooks, some Microsoft Office 365, and Google Apps for Education, various classroom devices like projectors and document cameras. You will work with users over the phone, over remote support sessions and in-person on-site at one of the 4 campus locations as needed [Kenosha, WI, Burlington, WI, Mount Pleasant WI, and Beach Park, IL]. You will also be asked to help with IT related projects including technology deployments, migrations, and upgrades. You will work with Journey Church and Christian Life School clients to keep employees productive in-person, via phone or via TeamViewer. These responsibilities include: Analyzing and diagnosing customer problems Documenting incidents and follow resolution procedures Guiding customers through recommended problem-solving steps Setting up or repairing computer equipment and related devices Installing and training users on new hardware or software Informing managers and team members of major problems or recurring concerns Some evaluating of products like software programs, computers, data storage solutions, and accessories to assess their compatibility Tracking performance and progress via Zoho Desk ticketing system Performing computer maintenance, installing patches to ensure computers operate correctly with minimal interruption IT support specialists should have excellent communication and interpersonal skills, customer-service focused, a team collaborator, attention to detail, and the ability to work with minimal supervision. They should also be proficient with PCs and have basic skills in Excel, Word, and the internet. An associate's degree or higher in computer science, information systems, or a related field, and prior experience working on a help desk or in IT, are also desirable. Requirements and Skills: At least 2+ years' experience in an IT support role as Level I/ II Technical Support Associated degree, College diploma or university degree in the field of computer science, or equivalent Proven experience for monitoring of system reliability and improving performance Knowledge of Active Directory, management and troubleshooting Knowledge of common network protocols (DNS, DHCP, NTP, SSH) and TCP/IP Experience configuring and troubleshooting VPN connections and other remote access solutions Ability to troubleshoot high level issues with Windows Strong documentation skills Strong English communication skills - written and oral Highly self-motivated and directed Takes ownership Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and multitask in a high-pressure environment Exceptional customer service orientation. Including a calm, clear, welcoming phone speaking voice and professional demeanor. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning Experience working in a team-oriented, collaborative environment