Remote support technician jobs in Lexington, KY

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: * Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. * Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. * Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. * Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. * User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. * System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. * Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. * Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. * Perform other duties as needed. Job Requirements: * Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. * Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. * Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. * Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. * Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. * Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. * Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. * Team Player: Collaborative and able to work well in a team-oriented environment. * Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

We are seeking an IT Field Support Technician in our Lexington, KY office. NOTE: This is an onsite position in Lexington, KY with paid travel required to Gray Construction jobsites and satellite offices as needed . Responsibilities Why Gray? Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage, Manufacturing, Data Centers, Distribution, Commercial and Advanced Technology. Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areas don't define Gray-our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray. What we expect… (Essential Functions) Customer centric job position, that provides a wide array of IT services for Gray Team Members, Satellite Offices and Field Operations. Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects. Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites. General expectations: An exceptional work ethic. Strong attention to detail and ability to work with a high degree of accuracy. Ability to work in a team environment. Knowledge of corporate IT security best practices. Assists the Helpdesk operations for Information Technology. Uses IT support call software to organize, sign off, and provide reporting on all service calls. Provides written documents of procedures and tasks assigned to the position. Installs new peripheral hardware on existing office systems. Analyses the usefulness of older hardware to work in conjunction with new software and hardware. Performs preventative maintenance of existing hardware. Advises department manager in hardware ordering related issues. Communicates with users regarding the schedule of new hardware deployment. Ability to handle and organize multiple tasks. Other duties may be assigned. Position specific expectations: Travel to jobsites and satellite offices on an as needed basis. Installation of new jobsite or satellite office LAN/WAN systems. Installation of new peripheral hardware and software. Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software troubleshooting. Works with ATT, Verizon, and T-Mobile, for jobsite mobile device usage and management. Ability to provide remote support relating to jobsite and satellite office computer troubleshooting. Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use. Provides basic troubleshooting of standard software and iOS devices for jobsite users. Qualifications The new team member should possess a bachelor or technical/associate degree in a computer field; or a minimum one-year related experience and/or training. Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS, Microsoft Office 365 and OneDrive is needed. Basic knowledge and understanding on setup and troubleshooting network equipment (Wi-Fi, routers and switches). Experience with virtual conferencing solutions; Cisco WebEx and Teams preferred, as well as iOS mobile devices. Experience with Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software preferred. Experience with imaging software highly desired. The selected candidate must have excellent communication skills and be physically present in the Lexington office. Must be a self-starter and provide a high level of customer satisfaction to our users. Must be able to thrive in a fast-paced environment and can travel frequently and for extended periods to remote jobsites. The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Visa Sponsorship: This role is not eligible for visa sponsorship. EEO Disclaimer Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI-AA1 Location : Location US-KY-Lexington

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Free uniforms Health insurance Paid time off Training & development Vision insurance Tier 2 Helpdesk Technician Job Description Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements. Install and configure systems such as supports core, financial software and core operational infrastructure applications. Develop and maintain installation and configuration procedures. Contribute to and maintain system standards. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Create, change, and delete user accounts per request for all software. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis based on recommendation from the Information Security Officer, and upgrade administrative tools and utilities. Configure/add new services as necessary. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Assist with troubleshooting and completion of Help Desk Ticket issues. Work in a weekend rotating schedule to cover close of business and Help Desk.

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: * Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. * Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. * Become main contact for Printer issues. * Back up IT manager in shut off of all IT systems for terminations. * Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. * Respond to requests for technical assistance via phone, email, or in-person visits. * Forward more complex problems that require higher-level support to the IT Manager. * Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. * Keep detailed records of all support requests, actions taken, and resolutions. * Perform tasks like password resets, unlocking accounts, and verifying user identities. * Help users who are unfamiliar with technology and may require training or step-by-step guidance. * Assist IT Manager in Project Management Support. * Create duplicity in IT tasks so that you can cover essential tasks in the IT Manager's absence (ie. Back up servers, etc.). Qualifications: * 2+ years of prior experience in a help desk role is preferred. * A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. * A good understanding of computer systems, operating systems, and common hardware and software. * Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. * A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. * Strong analytical skills to diagnose and resolve technical problems effectively. * Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: * Work in a climate-controlled environment with exposure to moderate industrial noise levels. * This position operates in an office environment daily, involving prolonged periods of sitting and computer use. * May occasionally be required to lift or move up to 50 pounds. * The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. * Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. * Ability to stand, walk and move around the shop floor for extended periods. * Must be able to bend, squat, twist body depending on the needs of office or facility set up. * Must be able to lift above head, to side, and extend arms. * Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: * Supervisor - Reports to VP of Operations * Direct Reports - None * Peer Relationships - IT Manager, who will also mentor this role. * On-going working relationships with: * IT Manager * Human Resources * Maintenance * Mechanical Engineers and Manufacturing Engineers * Service relationship for all employees

Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment - Install and upgrade equipment and software - Identify recurring issues, document and escalate to appropriate personnel - Represent technical bridge between technology groups and business units - Make recommendations for improvement in processes and procedures - Follow existing processes and use standard methodologies to carry out assigned tasks - May be required to maintain inventory supplies - Participate on cross-technology teams - Performs other related duties as assigned by management Educational Requirements: - Associates degree required, Bachelor's degree preferred. No preference for field. Required Years and Area of Experience (minimum required for consideration): - 3+ years of relevant experience Required Skills: (MUST possess) - Strong troubleshooting skills - Documentation skills - Good oral and written communication skills - Problem solving skills - Ability to work independently or as part of a team - Proficient in hardware system components, component and peripheral (printers, scanner, wireless handhelds) replacement - Active Directory - Office (Excel, Outlook Email and Calendaring, Power point, Access) - Proficient in installation, navigation, and support of Microsoft Operating systems Preferred Skills: - Strong knowledge on use and architecture of client management systems; Remedy, Altiris, Dame ware, Client WebJet Admin - Search functionality - Registry - User Profiles - Permissions - Strong Remote Support skills and familiarity with remote support tools - Candidate should possess general knowledge/skills in Network components and topology; - Protocols -TCP/IP - Wireless communication and authentication protocols (PEAP) - Client configurations - Remote Access - LAN/WAN - Microsoft Project and Visio - Clarify - Adobe Shortlisting Preference: All Qualified Manager Additional Information All your information will be kept confidential according to EEO guidelines.

Must Have Technical/Functional Skills: * The associate will be responsible for providing end-user computing (EUC) desktop support and Microsoft Intune endpoint management for the customer's warehouse operations. The role requires working onsite Monday to Friday during business hours and includes hands-on support for end-user devices and local infrastructure components * EUC Desktop Support, Microsoft Intune, Windows Autopilot, Azure AD, Device Enrollment & Troubleshooting, Onsite Hardware Health Check (Switches/Firewalls/Storage), and Vendor Coordination for Peripheral Devices. Roles & Responsibilities: * Provide end-user desktop support including installation, configuration, and troubleshooting of Windows OS, applications, and hardware. * Manage and troubleshoot device enrollment, compliance, and policy deployment through Microsoft Intune. * Perform onsite health checks on rack-mounted devices such as switches, firewalls, and storage systems. * Configure and support printers, scanners, and coordinate with vendors for maintenance or repairs. * Support endpoint security, BitLocker, and connectivity issues (VPN, Wi-Fi, Outlook, Teams, etc.). * Collaborate with the Service Desk and Infrastructure teams to resolve incidents within defined SLAs. Base Salary Range: $60,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Join our Growing Team at Activate! Activate is an exciting and rapidly expanding location-based entertainment company, and we're looking for a new team member to join us! As the parent company of Activate America, we also own Breakout Games, the largest escape game company in the U.S., along with other innovative entertainment concepts. With 21 Activate locations already open across the country and many more on the way, we are a team that is passionate about creating fun and memorable experiences. The IT Coordinator will play a key role in the continued success and growth of our company. What You'll Contribute to Our Team: Be a helpful guide: Provide friendly and effective IT support to our team members across all our locations. Welcome new faces: Assist with the smooth onboarding and offboarding of our employees, ensuring they have the tools and access they need to succeed from day one. Keep us connected: Help manage and monitor our IT systems, including networks, cameras, phone systems, and cloud environments, to ensure everything runs smoothly for our team and our guests. Help us grow: Support the exciting process of opening new stores by getting our technology and systems up and running. Some travel will be involved, offering a chance to see our new locations come to life! Enhance our guest experience: Administer the cloud services that power our customer-facing portals, internal support systems, and booking and point-of-sale software. Build bridges: Collaborate with our partners, including Activate Canada, to maintain and improve our shared IT systems and schedule necessary updates. Innovate with us: Contribute to the development of internal tools, scripts, and automations that help our teams work smarter. Explore new possibilities: Participate in the research and development of new technology solutions to keep Activate at the forefront of entertainment. Shape our processes: Work with our technical teams to develop and refine IT policies and processes that improve our workflows and make everyone's job a little easier. Be a team player: Collaborate with IT staff and other teams across our family of brands as needed. Keep our systems secure: Assist in monitoring and deploying our cybersecurity tools, including providing helpful training to our end-users. This role includes limited on-call and after-hours work to support our business needs. We value flexibility! Depending on your strengths and our team's needs, we are open to discussing an alternative weekly schedule (such as Wednesday-Sunday). Our Commitment to You: Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our Sr IT Supervisor and you'll work out of our Danville, KY location on a 100% Onsite M-F work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. KEY RESPONSIBILITIES * Provide expert-level support and guidance to customers, resolving complex inquiries and issues. * Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. * Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. YOU MUST HAVE * Experience in window systems and networking troubleshooting. * 2-plus years of experience in IT customer support or a related role. * Strong problem-solving skills and the ability to remain calm under pressure. * Proficiency in using customer support software and tools. WE VALUE * Associate's or Bachelor's degree in IT or a related field. * Experience working with and troubleshooting printers and label printers. * Experience providing expert-level customer support. * Excellent interpersonal and communication skills, both written and verbal. * Ability to manage multiple priorities and adapt to changing circumstances. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: ****************************** The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025 ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: *******************************

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Fantastic career opportunity as an IT Site Support Specialist in Danville, KY, Corporate Information Technology. You will report directly to our Sr IT Supervisor and you'll work out of our Danville, KY location on a 100% Onsite M-F work schedule. In this role, you will impact the technological landscape of Honeywell, driving us to new heights of efficiency and competitiveness. Your deep expertise and innovative problem-solving skills will not only ensure the stability and efficiency of our IT infrastructure but also serve as a guiding light for our entire team. KEY RESPONSIBILITIES Provide expert-level support and guidance to customers, resolving complex inquiries and issues. Act as a subject matter expert, maintaining in-depth product knowledge to assist in product improvement. Collaborate with cross-functional teams to identify and communicate customer feedback for product enhancements. YOU MUST HAVE Experience in window systems and networking troubleshooting. 2-plus years of experience in IT customer support or a related role. Strong problem-solving skills and the ability to remain calm under pressure. Proficiency in using customer support software and tools. WE VALUE Associate's or Bachelor's degree in IT or a related field. Experience working with and troubleshooting printers and label printers. Experience providing expert-level customer support. Excellent interpersonal and communication skills, both written and verbal. Ability to manage multiple priorities and adapt to changing circumstances. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: ******************************* BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: ****************************** The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting date: 12/4/2025

Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor's degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management.

Job Description Job Details: Berea - Kentucky- USA Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set) Qualifications: Bachelor's degree in Computer Information Systems or related field. +1 year of experience in working in an IT help desk, support, or customer service role Knowledge of any ticketing system. Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.). Strong customer service skills. Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking. Effective written and verbal communication skills. Responsabilities: Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service. Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. Initiate and schedule with vendor to replace or fix hardware issues. Maintain and process changes of user accounts and computers within Active Directory and archiving of user data. Set up and configure new Windows desktop/laptops or mobile devices for new hires. Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.). Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite. Participate in meetings and projects or tasks by IT management. Powered by JazzHR na0oQG3NIr

Advertisement Closes 12/31/2025 (7:00 PM EST) 25-06393 Team Kentucky Internship Program - Public Protection - Office of Information Technology Pay Grade 03 Salary Undergraduate Student - $16.444 Graduate Student - $19.096 TKIP participants will receive additional compensation ($1/hour) for each year that they return as an Intern, after previously completing the program. Employment Type EXECUTIVE BRANCH | LESS THAN 9 MONTHS MAXIMUM | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Public Protection Cabinet | Office of the Secretary Location 500 Mero Street Frankfort, KY 40601 USA Description About Team Kentucky Internship Program: The Team Kentucky Internship Program brings talented and motivated college students into the world of public service. The program provides meaningful and relevant work experience, professional development activities, and offers interns networking opportunities with other interns across the Commonwealth, all while working alongside program and field professionals, state government leaders. The Team Kentucky Internship Program is a prestigious and competitive program; therefore, interested applicants must complete an online application and be vetted through an interview process. Those selected for the program will perform valuable work in our state agencies. To be considered for a position in the Team Kentucky Internship Program, applicant must: * Be enrolled at an accredited Kentucky post-secondary school* or other educational institution approved by the Kentucky Personnel Cabinet. * Be in good standing with the school with at least a 2.5 grade point average at hire. * *Graduating high school seniors enrolled in college courses with a 2.5 GPA may also qualify and apply to participate in the program. Candidates must be 18 years of age by May 15, 2026. Interested applicants must upload their unofficial transcript when applying to TKIP positions. Program Requirements - * Attend TKIP Orientation * Attend at least 1 Professional Development Day * Attend at least 1 Agency Tour * Complete 300 working hours throughout the program * Submit the final project * Attend TKIP Reception About Kentucky Public Protection Cabinet: The Public Protection Cabinet (PPC) keeps Kentuckians safe in business, leisure, and daily life. We ensure safe and fair operation of some of the most important institutions in the Commonwealth. From sporting events, to building and banking, our diverse agencies share a common goal-providing the best service to every citizen and business in the state. The Office of Information Technology aids all agencies under Public Protection Cabinet (PPC) with any Information Technology needs. We are responsible with performing analysis, development and re-engineering efforts related to the application development and modernization of all the websites to meet the new standards set forth by COT and the Industry. We are also responsible for all the Internet, Intranet, and eServices online secured applications. Our goal is to automate systems as much as possible there by making the business user and the licensee and consumers jobs easier and efficient. A day in the life: * Works with the development team and performing beginning level computer programming in, .NET Angular, Python, Core, and several other technologies. * Tests and debugs developed applications to check if they meet the specifications. * Attends meeting with project manager, technical lead liaison and learn how they operate and analyze requests for information technology development and prepare long-range information technology plans. * Works with the development team members and learn how they code and how they keep up with their project scheduled timelines, workloads, and metrics for successful completion of project milestones and how they plan future deliverables. * Works with the operations and support team members. Learn how they help the users and troubleshoot any issues that arise with the applications. * Attends development and training activities. * Develops and compiles data to test programs. * Assists in writing of specifications for the development, maintenance, and modification of software applications. * Assists is developing user documentation and Reports. What You'll Need to Succeed - Be dependable: Comply with a designated work schedule and meet assigned deadlines. Communicate with your supervisor ahead of time if you are unable to follow your work schedule, would like to request a schedule adjustment, or if you need further support to meet a deadline. Take initiative: Look for ways to go above and beyond in your day-to-day work to show your supervisor that you are a self-motivated problem solver. Take advantage of learning opportunities: Seek out new opportunities to learn about your state agency and state government. Request feedback on your job performance - this will show you are receptive and searching for opportunities to grow. Ask questions if you are unsure how to complete an assigned task or need additional support or guidance. Minimum Requirements EDUCATION: NONE EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must be 18 years of age at the time of employment. Must be enrolled on a full-time basis in high school as a graduating senior currently enrolled in college level courses OR a college-level student enrolled at an accredited Kentucky post-secondary school or other educational institutions approved by the Kentucky Personnel Cabinet. Applicants must furnish proof of enrollment in such a program to the Personnel Cabinet. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s) or other credentials. Working Conditions Working conditions will vary based on agency and position. Probationary Period NONE If you have questions about this advertisement, please contact Lalitha Balaji at ********************** or ************. An Equal Opportunity Employer M/F/D

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite in Frankfort, KY and have a valid driver's license. Job Description: Our client has a position in Frankfort, KY for a Desktop Support Technician. Candidates must be able to work onsite at 275 East Main Street, Frankfort KY 40601 and at 200 Mero Street, Frankfort KY 40601. The Desktop Support Technicians will provide support for multiple agencies in downtown Frankfort, KY. The Preferred Candidate Will Need the Following Skill Sets: Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Ability to work under pressure. Hardware and software experience.

R.J. Corman Railroad Group is currently seeking a skilled and customer-oriented Help Desk Technician to provide top-notch technical support to our clients and internal employees. As a Help Desk Technician, you will be the first point of contact for all technical issues, and your primary responsibility will be to deliver timely and effective solutions while ensuring a positive customer experience. Responsibilities include: Customer Support: Respond to customer inquiries, incidents, and service requests via phone, email, or ticketing system in a friendly, patient, and professional manner. Technical Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for customers and internal staff to ensure minimal disruption to their workflow. Incident Management: Log and track all customer interactions and resolutions accurately in our help desk system, ensuring proper documentation and adherence to established procedures. Escalation and Collaboration: Escalate complex issues to the appropriate teams and follow up on the resolution progress to ensure timely resolution. Collaborate with other IT teams and subject matter experts as needed. User Training: Assist customers with basic software and hardware inquiries, offering step-by-step instructions and guidance to enhance their understanding and skill set. System Maintenance: Perform routine maintenance tasks, such as software updates, security patches, and system optimizations, to ensure optimal performance and security. Knowledge Base: Contribute to the creation and maintenance of the company's knowledge base, FAQs, and user guides to empower customers with self-help resources. Continuous Learning: Stay up to date with the latest technologies and industry trends to improve technical skills and provide informed support to customers. Perform other duties as needed. Job Requirements: Education: High school diploma or equivalent. Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Professional) are a plus. Experience: Proven experience in a technical support role, help desk, or IT-related position is preferred but not required for entry-level candidates. Technical Skills: Proficient in troubleshooting hardware and software issues, familiar with operating systems (Windows, mac OS, etc.), basic networking concepts, and productivity applications. Communication: Strong verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner. Customer Focus: Demonstrated dedication to delivering exceptional customer service and a positive attitude when dealing with customers of varying technical expertise. Problem-Solving: Analytical and critical thinking skills to assess and resolve technical challenges efficiently. Multitasking: Ability to handle multiple tasks simultaneously, prioritize workload, and meet deadlines effectively. Team Player: Collaborative and able to work well in a team-oriented environment. Ability and willingness to travel required Benefits: R.J Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J Corman offers health, dental, vision, voluntary short term disability, voluntary long term disability, voluntary life insurance, voluntary accident insurance, voluntary hospital indemnity insurance, voluntary identity theft protection, and flexible spending account benefits to all full-time employees. Other non-health benefits include paid holidays, paid time off, the Work-Life Balance Employee Assistance Program and a 401K retirement savings plan. R.J. Corman Railroad is an Equal Employment Opportunity (EEO) and Affirmative Action employer that is committed to a safe and drug free work place. R.J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a hair and urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping R.J. Corman a safe and drug free company.

The IT Help Desk Technician involves providing technical assistance to users via phone, email, or in person to resolve hardware, software, and network issues. Key responsibilities include diagnosing problems, providing step-by-step guidance, escalating complex issues to higher-level support, and documenting all support activities. A successful candidate needs strong communication, customer service, and problem-solving skills. Key Responsibilities: Provide technical support such as answering user questions and troubleshooting computer hardware, software, and network problems. Complete new hire set up of emails, computers, IT desk set up, software logins, printers, tablets, phone extensions and cell phones as needed. This includes logging all IT inventory being assigned in the HRIS system. Become main contact for Printer issues. Back up IT manager in shut off of all IT systems for terminations. Diagnose and resolve issues including the ability to identify the root cause of problems and guide users through the steps to fix them. Respond to requests for technical assistance via phone, email, or in-person visits. Forward more complex problems that require higher-level support to the IT Manager. Escalate repetitive IT troubleshooting to the IT Manager for deeper dive into root cause analysis. Keep detailed records of all support requests, actions taken, and resolutions. Perform tasks like password resets, unlocking accounts, and verifying user identities. Help users who are unfamiliar with technology and may require training or step-by-step guidance. Assist IT Manager in Project Management Support. Create duplicity in IT tasks so that you can cover essential tasks in the IT Manager's absence (ie. Back up servers, etc.). Qualifications: 2+ years of prior experience in a help desk role is preferred. A Computer Science Associate's degree Computer Science is preferred, but equivalent experience may also be acceptable. A good understanding of computer systems, operating systems, and common hardware and software. Excellent verbal and written communication skills are essential for explaining technical solutions clearly to users. A customer-oriented attitude with the ability to remain calm and composed, especially when dealing with frustrated users. Strong analytical skills to diagnose and resolve technical problems effectively. Experience/exposure to Microsoft Office/Operating Systems, Google Business Suite, and an ERP system. Working Conditions/Physical Requirements: Work in a climate-controlled environment with exposure to moderate industrial noise levels. This position operates in an office environment daily, involving prolonged periods of sitting and computer use. May occasionally be required to lift or move up to 50 pounds. The role requires occasional interaction with production areas and warehouse environments, where personal protective equipment (PPE) may be necessary. Standard working hours apply for Monday-Friday 7am-4pm with a one hour lunch break, with potential for overtime during peak project periods. Ability to stand, walk and move around the shop floor for extended periods. Must be able to bend, squat, twist body depending on the needs of office or facility set up. Must be able to lift above head, to side, and extend arms. Frequent keyboarding and small piece handling with high manual dexterity required. Key Relationships: Supervisor - Reports to VP of Operations Direct Reports - None Peer Relationships - IT Manager, who will also mentor this role. On-going working relationships with: IT Manager Human Resources Maintenance Mechanical Engineers and Manufacturing Engineers Service relationship for all employees

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.