Remote support technician jobs in Maryland - 2,349 jobs

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Are you ready to elevate your career with cutting-edge software and a team of industry professionals? Blue Planet, a division of Ciena, is seeking a talented Blue Planet Portfolio Support Engineer to join our Advance Technical Support Team. This mid-entry level role offers the opportunity to work closely with Customers, Blue Planet Solution Experts, Global Engineering Community, R&D Engineering, and PLM teams to support applications integrated into Blue Planet products and platforms. How You Will Contribute: Provide technical support to customers using the Blue Planet Software Portfolio, troubleshooting and resolving software and system-related issues. Collaborate with cross-functional teams, including Blue Planet Solution Experts, Global Engineering Community, and R&D Engineering, to identify and resolve product bugs and issues. Maintain high levels of customer satisfaction through effective communication and prompt issue resolution. Develop workarounds to address functionality shortcomings and minimize customer dissatisfaction. Assist with multi-product interoperability issues between Blue Planet products or third-party software/equipment. Provide valuable feedback to account, PLM, and R&D teams to improve product functionality in future releases. Advocate for customers within Ciena and represent Ciena effectively to customers. The Must Haves: Bachelor's degree in network engineering, systems engineering, computer science, or a related field, or equivalent work experience. Multitasking and adaptability to shifting priorities and market demands. Exceptional presentation and communication skills. Strong organizational skills to balance and prioritize case load effectively. Proficiency in documenting cases with relevant information and time tracking. Self-motivated with excellent time management skills and the ability to work independently. Excellent customer service interaction skills, particularly in high-pressure situations. Nice to Haves: Expertise in virtualization environments such as VMware ESXi, KVM, and XEN. Experience with Linux/Unix operating systems and networking technologies/protocols, including Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, and SSH. Proficiency in Python and Shell scripting. Familiarity with databases such as PostgreSQL, MySQL, ClickHouse, or graph databases (e.g., Neo4j). Understanding of Docker, microservices, Open vSwitch, Kubernetes, and cloud-based technologies. Experience with monitoring tools like Nagios and Grafana. Knowledge of CRMs (e.g., Salesforce or other ticketing systems) and source control systems (e.g., SVN, GitHub). Certifications such as CCNA, AWS, Google Cloud, or similar qualifications. #LI-BS1 Pay Range: The annual pay range for this position in Canada is C$67100 - C$107300. The annual pay range for this position in US is $65500 - $104700. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Communityto get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Job Title Help Desk Technician Education N/A Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary Grade Date Needed By Job Type Full-time Travel JOB DESCRIPTION Help Desk Technician Reports to: IT Project Manager - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions, LLC Location: Baltimore, MD or Durham, NC Job Status: Regular Full -Time Position Summary: Call Center Environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, soft, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions. Essential Functions, Responsibilities & Duties may include, but are not limited to: The Initial Call Intake Function, normally performed by the Customer Service Representative, provides detailed interaction/incident document of reported problems utilizing the incident management system is required for both real-time voice and virtual reported problems. The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, main frame, and network problems. Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedures (SOP). Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-real-time events to management and customers as required. The Contractor Shall: Utilize email, instant messaging and other monitoring tools to remain aware of current issues affecting widespread availability. Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquires for hardware and software. Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve or escalate to incident (level-2). Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current. Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets. Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list. Gather information and follow required diagnostic procedures. Adhere to the Standard Operating Procedures (SOP). Job Qualification: The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label Switching (MPLS), VoiIP, and Cisco Routers. Office Location and Travel: Durham, NC or Baltimore, MD This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly lost to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally list and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Candidates can email their resumes to and must also apply online at Leisnoi.com. Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V # of Hires Needed 4 Exemption Type Non-Exempt

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose The Lead Technology Support Engineer is responsible for overseeing the operations and performance of the IT service desk team within the Bank. This role involves managing the day-to-day activities of the service desk, ensuring efficient and effective resolution of technical issues, and delivering exceptional customer service to end users. The Lead Technology Support Engineer is also responsible for developing and implementing IT service desk strategies, policies, and procedures to enhance service delivery. Position Responsibilities Team Management: Lead and supervise the team of service desk support engineers, providing guidance, support, and coaching. Set performance goals and conduct regular performance evaluations. Foster a positive work environment that encourages collaboration and continuous improvement. Manage resource allocation, workload distribution, and scheduling to ensure optimal service desk coverage. Service Desk Operations: Oversee the day-to-day operations of the service desk, ensuring timely response and resolution of IT issues. Monitor service desk metrics and KPIs to evaluate performance and identify areas for improvement. Coordinate with other IT teams to resolve complex technical issues and escalate problems when necessary. Maintain knowledge base and documentation of common issues and solutions for efficient problem resolution. Identify trends; Evaluate, recommend, and implement new technologies in support of business and IT objectives. Customer Service: Promote a customer-centric approach within the service desk team, focusing on delivering excellent customer service. Ensure timely and effective communication with end users regarding the status and progress of their IT requests. Handle escalations and customer complaints, working to resolve issues and provide satisfactory solutions. Identify trends in user feedback and implement proactive measures to improve customer satisfaction. Continuous Improvement: Regularly assess service desk processes, tools, and technologies to identify opportunities for improvement. Stay up-to-date with industry best practices and emerging trends in IT service management. Implement service desk enhancements and initiatives to optimize efficiency and service quality. Provide recommendations to senior management on service desk improvements, including staffing, training, and technology upgrades. Reporting and Analysis: Prepare and present regular reports on service desk performance, including ticket volumes, response times, and customer satisfaction. Analyze data and metrics to identify patterns, trends, and areas requiring attention. Use insights from data analysis to drive process improvements and operational efficiency. Coordination of new employee onboarding including account creation and laptop imaging. Assist with management and administer systems to track business assets. Manage the hardware lifecycle to meet business requirements within budget. Assist with and support the use of technology for conferences both physical and virtual. Administer the service management systems. Required to be on-call as needed for emergency situations. Other responsibilities and duties, as assigned. Minimum Education & Experience Required A minimum of 5 years' experience in related field. A minimum of 3 years' managerial experience. Bachelor's degree in Computer Science or related field; Or equivalent combination of education, skills, and experience. Experience in infrastructure development or support including developing and managing to budgets. Experience with LAN/WAN networks, Internet technologies such as DNS, system helpdesks, PC support functions and technology infrastructure operations. Experience supporting or managing business critical processes and components, including Financial Systems, Microsoft Enterprise Applications, Active Directory, VoIP, and Disaster Recovery. Experience implementing or using service desk management software tools to manage and provide accountability to the organization. Experience with ITIL management best practices. Experience with Azure, Office 365, network and system monitoring, VPN (client and site to site) Technical Knowledge and Skills Ability to guide others in resolving complex issues of significance to the organization. Exceptional organizational, project planning, and time management skills. Ability to inform, educate and influence supervisors and employees to support technology goals and objectives. Proven track record of developing and/or implementing standard service desk practices and procedures. Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups. Excellent verbal and written communication skills; Strong attention to detail, with a keen focus on quality. Strong analytical skills. Comfort with multi-tasking. Familiar with customer support and technology. Other Ability to travel to various bank locations as needed. Compensation Base Salary Range: $95,000 - $125,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance. Working Arrangements This opportunity offers the flexibility to work in a hybrid working environment within our Rockville, MD office. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an affirmative action and equal opportunity employer. Capital Bank, N.A. is an Affirmative Action and Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The AEGIS contract has an immediate need for a Network Operations Center/System Support Specialist at NASA's Goddard Space Flight Space Center (GSFC) in Greenbelt, Maryland. The AEGIS contract provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide. This position supports ensuring that Telemetry and Command data flows for NASA's spacecraft and aeronautical missions flow smoothly. Job Responsibilities: * Support NASA Communication (NASCOM) at GSFC, a fully integrated 24x7 network operations center, including working non-standard shifts, weekends, holidays, and mission-critical coverage periods as required. Monitor and troubleshoot NASA's Mission Network using a suite of network management, diagnostic, and performance-analysis tools to ensure continuous, reliable communications for mission-critical operations. * Provide operational oversight and basic maintenance support for enterprise network equipment, including Cisco routers and switches and Juniper routers, following established configuration and change-control procedures. * Operate and support NASA-unique communications hardware, ensuring proper functionality, timely fault isolation, and adherence to mission-specific operational requirements. * Support day-to-day network operations by responding to alerts, analyzing anomalies, escalating issues appropriately, and maintaining situational awareness of all active mission circuits and services. * Collaborate directly with other NASA centers, mission partners, and external customers to resolve real-time network, dataflow, and system-level issues that are unique to NASA's mission environment. * Participate in the testing, validation, and implementation of new network services, upgrades, and technology integrations, including documenting results and providing operational feedback. * Maintain accurate operational logs, incident reports, and shift-handover documentation to ensure continuity across a 24x7 mission operations environment. * Adhere to NASA operational standards, security requirements, and configuration management practices, ensuring compliance with all mission and agency directives. * Successfully complete both a written and practical certification exam covering NASCOM operations and Mission Network procedures within 180 days of hire. * Contribute to continuous improvement efforts, including updating procedures, identifying operational risks, and recommending enhancements to tools, workflows, and monitoring capabilities. Required Education and Experience: * High School and four years of experience. Desired Education: * Bachelor's degree in a related field and 10 years of relevant experience, or a high school diploma and 15 years of relevant experience. Skills: Required * Strong understanding of TCP/IP networking concepts, including routing, switching, and protocol behavior in mission-critical environments. * Proficiency in IP addressing, subnetting, and network segmentation, with the ability to interpret and apply addressing schemes in real-time operations. * Excellent written and verbal communication skills, with the ability to clearly document issues, coordinate with peers, and communicate with mission partners. * Hands-on experience with industry-standard networking platforms, including Cisco, Juniper, and Ciena devices. * Effective cross-team communicator, capable of coordinating network and customer issues with engineering, operations, and external technical groups. * Ability to multi-task in a high-tempo operational environment, responding quickly and accurately to real-time dataflow and network anomalies. * Willingness and ability to work non-standard hours, including rotating shifts, nights, weekends, and holidays in a 24x7 mission operations center. * Familiarity with network monitoring and management tools, such as NNMi, Spectrum, MRTG, or similar platforms. * Experience supporting Wide Area Network (WAN) connectivity, including troubleshooting, performance analysis, and fault isolation. Desired * Familiarity with standard trouble-ticketing workflows and incident management processes; currently utilizing BMC Remedy and transitioning to ServiceNow. * Experience using data analyzers, network probes, and diagnostic/performance measurement tools to isolate and resolve complex network issues. * Proficiency with basic network diagnostic commands, including traceroute, ping, and related utilities. * Knowledge of WAN transport technologies, such as SONET, MPLS, and other carrier-grade protocols. * Experience working with commercial telecommunications carriers, such as AT&T, Verizon, or equivalent service providers. * Understanding of transmission principles and legacy transport technologies, including T1, T3, DS-3, OC-3/48, and related circuits. * Knowledge of serial interfaces and standards, such as RS-232, V.35, and RS-449. * Basic familiarity with Linux, including navigation, log review, and simple command-line operations. Clearance: * Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher. Desired Certifications / Training: * Holds either a current CCNA, CCNP or JNCIA Travel (if any): * Occasional travel to Huntsville, Alabama may be required.

The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support. This role is responsible for resolving highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams, enterprise architects, and IT leadership to enhance system reliability, user experience, and support effectiveness. **Position Responsibilities** 1. Critical Incident Resolution + Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support. + Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints. + Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly. + Participate in major incident response bridges, providing subject matter expertise to minimize downtime. 2. Proactive Issue Management and Process Improvement + Conduct trend and root cause analyses to identify recurring incidents and recommend long-term preventive measures. + Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management). + Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs). + Drive automation and scripting initiatives to reduce repetitive work and improve resolution times. 3. Collaboration and Cross-Functional Leadership + Serve as the primary liaison between the Service Desk and engineering, infrastructure, and application teams. + Partner with vendors to resolve escalated hardware and software issues and ensure adherence to service-level expectations. + Represent the IT Service Desk during Change Advisory Board (CAB) meetings, advocating for user experience and operational readiness. + Provide project support for new technology rollouts, enterprise migrations, and major software deployments (as required). 4. Mentorship and Knowledge Sharing + Coach and mentor Level 1 and Level 2 technicians, sharing technical expertise and troubleshooting best practices. + Support training initiatives, ensuring that junior staff develop skills necessary for future advancement. + Assist in onboarding new Service Desk personnel, including process familiarization and knowledge transfer. 5. Audit, Reporting, and Compliance + Lead the gathering of records and supporting materials for internal and external IT audits. + Ensure compliance with corporate IT and security policies, maintaining documentation accuracy and process adherence. + Produce detailed post-incident reports and metrics dashboards to inform leadership decision-making. **Basic Qualifications (Required Skills & Experience)** + Bachelor's degree in Information Technology, Computer Science, or equivalent experience. + Minimum 5-7 years of experience in IT support, with at least 2 years in a senior technician, engineer, or escalation role. + ITIL Foundation Certification (minimum). + CompTIA A+ Certification - Core 1 and Core 2 + Advanced Technical Expertise. + Deep understanding of Windows, mac OS, mobile device operating systems, and working knowledge of Ubuntu/Linux workstations. + Strong knowledge of Active Directory, Azure AD, Exchange Online, O365 administration, Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager, Winmagic/BitLocker, DUO and Okta MFA. + Proficiency in network diagnostics (DNS, DHCP, VPN, TCP/IP), virtualization technologies, and remote management tools. + Experience with enterprise ITSM tools (e.g., ServiceNow, Ivanti, Remedy). + Familiarity with scripting languages such as PowerShell, Python, or Bash for automation. + Analytical and Problem-Solving Skills: + Strong ability to perform complex root cause analysis and develop sustainable solutions under pressure. + Success in reducing incident recurrence through data-driven process improvements. + Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical audiences. + Skilled in drafting technical documentation, knowledge base content, and incident reports. + Proven ability to lead by example and guide junior technicians through complex troubleshooting processes. + Experience in fostering collaboration across geographically distributed teams. + Demonstrated commitment to providing an exceptional user experience through active listening, empathy, and clear communication. + Capable of handling difficult interactions professionally and constructively. + Strong organizational skills with the ability to manage multiple high-priority projects simultaneously. + Experience participating in CAB meetings and understanding of ITIL-aligned change management practices. + Active Listening & Empathy: Ensuring users feel heard and understood throughout the support process. + Clear Communication: Translating technical concepts into user-friendly language. + Time Management: Prioritizing incidents and requests efficiently while meeting SLAs. + Adaptability: Remaining flexible amid changing priorities, systems, and environments. + Positive Attitude: Promoting a culture of collaboration, respect, and accountability within the team. **Other Qualifications & Desired Competencies** + ITIL Intermediate or Managing Professional certification. + Microsoft Certified: Modern Desktop Administrator Associate or equivalent. + CompTIA Network+, Security+, or equivalent advanced certifications. + Experience with ISO 27001 or SOC 2 environments + Demonstrated experience resolving complex enterprise-level incidents and contributing to IT process improvement initiatives. + Consistency, Responsiveness, Accountability, Urgency + Integrity, accountability, and a continuous improvement mindset. + Ability to perform under pressure while maintaining professionalism. + Commitment to teamwork, inclusion, and user satisfaction. **Physical Demands** + Ability to work in an office environment (Constant) + Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional) + Required to stand and sit for long periods (Frequent) + Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent) **Clearance Level** No Clearance The salary range for this role is: $31 - $44 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. **ITAR Requirement:** _T_ _his position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR"). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A "U.S. person" according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements._ **Benefits** : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************* . We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. **Who We Are** Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. **What We Do** Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. _We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status._ **ITAR** U.S. Citizenship required **About AV:** **AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.** We don't just build defense technology-we redefine what's possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian-but we're not building history, we're building what's next. **If you're ready to build technology that matters-with speed, scale, and purpose-there's no better place to do it than AV.** **Careers at AeroVironment (*****************************************

Primary Posting Location : City Landover Primary Posting Location : State/Province MD Primary Posting Location : Postal Code 20785 Primary Posting Location : Country US Requisition ID Type Full Time Category Client Services/Account Management Minimum USD $18.50/Hr. Maximum USD $26.44/Hr. Summary Key Account Support Specialist As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilities Revenue Budget Achievement * Research and implement effective strategies for clients so they can meet business objectives, including revenue and market share objectives * Make recommendations for how clients can achieve financial targets Analysis and Presentations * Analyze data to identify trends and recommend opportunities for improvement and reduce competitive threats * Develop and conduct negotiations to maximize profitability and maintain positive relationships * Build sales presentations for key clients and make client recommendations for customer presentations Client Key Performance Indicators Achievement * Analyze performance metrics of assigned clients and make recommendations for improvement * Recommend ways to improve business margin for clients and recommend action plans * Strategize on how to maximize marketing spend to achieve client's financial goals. * Review marketing schematics on behalf of customers, and coordinate closely with cross-functional stakeholders in our schematic, reset and retail departments Data Systems & Reporting * Drive cross-collaboration among all other internal teams * Analyze data reports to ensure financial performance meets forecasted targets * Drive alignment across KAMs, highlighting key opportunities and challenges and also suggesting resolutions to issues Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred. Required Knowledge, Skills and Abilities * Strong presentation skills * Excellent interpersonal and organizational skills * Working knowledge of syndicated data * Proficiency in Microsoft Excel * Intermediate or advanced computer skills * Strong written communication and verbal communication skills * Conflict management skills * Demonstrated ability to provide cross-functional leadership * Well-organized, detail-oriented, and able to handle a fast-paced work environment * Flexible and adaptable, able to change and alter according to changes in projects or business environment * Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines Environmental & Physical Requirements Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. CONNECT TO YOUR CAREER Not ready to apply? Connect with us for general consideration.

BOOST LLC is a dynamic management consulting firm that offers an array of government-compliant back-office solutions to support our teaming partners within the GovCon space. We are working with our client, Don Selvy Enterprises to find their next highly skilled LSI APMSE Technical Support Analyst. About DSE DSE, Inc. is a team of experienced professionals dedicated to engineering, training and program management to enable front-line soldiers, sailors and Marines to fully exploit the tactical capabilities of aviation and maritime platforms. We accomplish this by using the most qualified employees and keeping abreast of every new capability in aviation, maritime technologies and simulation/training technology as it emerges. We are dedicated to providing the best technical counsel, the latest technology trends, and the best qualifications in the industry. Our wide range of expertise is constantly expanding as we seek valued members of the DSE team and work to develop each of them to their fullest potential in the field. To this day, DSE continues to foster a work environment that supports ingenuity and the care for each member of the team. Position Summary The LSI APMSE Technical Support Analyst will take direction from the LSI APMSE and will be direct support to the LSI APMSE and Deputy APMSE. Responsibility will include but not limited to, coordination of, running, taking minutes and tracking actions items for weekly team level and sub level meetings and engineering events. Assisting the APMSE and Deputy APMSE with ensuring sound engineering processes are being followed, proper events are planned and taking place, as well as ensuring proper staffing, financial planning and execution, and technical expertise are in place to support. They will also support the Air System and UMCS efforts by ensuring coordination and communication occurs across the Government and Contractor teams. Responsibilities Attend and run meetings in person. Capture action items (with enough detail to be actionable and relevant) and provide meaningful minutes. Manage calendars & schedules for the APMSE and DAPMSEs as well as across the engineering team for Upcoming Engineering events, GEMAT, team member leave calendar, etc. Compile information and data from multiple sources (briefs, meeting minutes and actions, spreadsheets, etc.) to develop briefs & response to Executive and Level 1 data calls. Provide useful data to APMSE and DAPMSEs in various formats Provide reports and data as requested to APMSE and DAPMSEs. Assist with coordination of future year planning, staffing requirements, as well as assist with tracking vacancies across the LSI Engineering team. Maintain and update org charts as needed. Assist with coordination of financial planning and execution oversight across the LSI Engineering team. Support spend plan reviews and coordinate inputs from APMSE and DAPMSE. Coordinate and track RIOs from an LSI Engineering leadership perspective. Work with the Risk Manager to collect team inputs and provide status information to the APMSE and DAPMSE. Support Flight Clearance efforts and assist with coordination and tracking in the Flight Clearance Tool and Operational Limit Database. Support efforts to monitor and track CDRL deliveries and reviews process. Support efforts to monitor and track Airworthiness Qualification Matrix artifact availability, reviews process, and metric development. Set up/coordinate meetings for the APMSE and DAPMSEs, via Microsoft TEAMS, WebEx, as well as teleconferences. Coordinate inputs for and monitor the completion of taskers, including pulling information from previous briefs and class desks to draft responses for leadership reviews. Manage Government and Contractor SharePoint/Share drive/contractor information systems (e.g., TEAMS Channels, EXOSTAR, FLEX, iTRACK, PLM) etc. access and permissions. Develop, manage, & maintain Action Items / Taskers, Technical Coordination Memos, Specification Change Notices & Correspondence (Letters, Memo, etc.) for routing & tracking at the APMSE and DAPMSE level. Route and track items under LSI Engineering review in ECM. Manage travel requests and provide weekly trackers of LSI Engineering travelers by destination, purpose, and impact. Work with Senior Systems Engineering Support and Chief Engineer Executive Assistant to complete cross-support activity tasking. Other general LSI Engineering support as required. Required Education BA/BS Qualifications Experience with Systems Engineering processes and implementation of such processes and events. Proficient with Microsoft Office suite and similar toolsets. Detail oriented. Excellent communication skills. Capable of coordinating amongst multiple competencies to achieve a consensus. old a security clearance or the ability to obtain a security clearance. NAVAIR acquisition experience preferred. Required Experience 3 to 10 years experience Demonstrated Systems Engineering Experience with focus on Model Based Systems Engineering and toolsets utilized. Experience working System Engineering Technical Reviews (SETRs) in accordance with the DOD 5000 and SECNAV instructions. Experience with coordinating and participating in a wide variety of technical meetings including IPT and prime contractor meetings, system working group meetings, technical interchange meetings, program review meetings, and other meetings as required/directed. Followed by the preparation and distribution of meeting minutes. Development and execution of o Sound systems engineering processes and plans o Acquisition strategies o Integrated Government schedules Utilization of NAVAIR Management Tools Must work onsite 100% of the time at Naval Air Station Patuxent River, located on the Chesapeake Bay in St. Mary's County, Maryland. Security Requirements: The candidate must be a US Citizen and hold a secret clearance. Starting salary range between $90K - $115K annually. DSE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

The Computer Support Technician provides essential support to a distributed PC/networking environment, including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Essential Responsibilities: Support responsibilities include software installation and configurations. The technician performs technical, operational, and training support to users of personal computers, either via telephone or on-site for PC desktop hardware and software packages. Duties require the technician to install and test personal computers, printers, and other peripherals, configure operating systems, and load shrink-wrap programs and other application software. The incumbent troubleshoots computer problems, conducts hardware and software diagnostics, coordinates necessary repairs, resolves computer system issues-which includes coordinating between users and components of a local area network-and participates in the evaluation of system configuration and software. Manage unit software (conduct inventories, remove unauthorized software). Configure workstations, printer servers, software, and operating systems. Process systems requirements (coordinate and validate user requirements). Perform Functional Area Records Management (prepare, review, and maintain file plans; provide interim e-record procedures). Carry out other assigned duties. Utilize asset management systems and tracking technologies to manage and monitor assets. Monitor, evaluate, and report on the status of IT assets to ensure compliance with Air Force and DoD policies and regulations. Maintain baseline configurations of all IT assets managed. Document device information, including manufacturer, model, serial number, cost, lifecycle, software/firmware versions, location, and issuance data. Provide client-level support for IT tasks, including hardware and software configurations, initial diagnostics, and repair coordination. Liaise with suppliers and work with customers at various management levels to resolve asset-related problems and determine priorities. Follow official guidance, specifically Air Force Manual (AFMAN) 17-1203, IT Asset Management, that outlines responsibilities for supporting and maintaining accountability of all Air Force IT hardware and software assets. This manual covers lifecycle management and technical refresh activities to maintain accurate data within the configuration management database (CMDB). Minimum Requirements: A minimum of a High School Diploma or GED is required. Must be able to obtain and maintain a secret security clearance. Note: US Citizenship is required to obtain the clearance. CompTIA Security+ required. Hands-on hardware and software troubleshooting experience. Experience working in a team-oriented, collaborative environment. Preferred Qualifications: Possess excellent technical knowledge of PCs, wireless laptops, servers, and related hardware. Two-years degree in Information Technology (IT) or four years preferred. Microsoft 365 Certified Modern Desktop Administrator Associate certification highly preferred. Ten years of experience in a computer-related field is preferred. Working technical knowledge of current protocols, operating systems, and standards, including Exchange, Windows 10, Microsoft Server 2019, Microsoft Office 2019, Office 365, and McAfee/Symantec antivirus. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Capable of reading and understanding technical manuals, procedural documentation, and OEM guides. Possess analytical and problem-solving abilities, with attention to detail. Strong written and oral communication skills. Strong customer service orientation. Physical Requirements/Working Environment: Normal office environment. May be assigned to a first, second, or third shift work schedule. Ability to stand and walk 20% of the work shift to assist employees across the main campus. Capable of lifting standard computer equipment up to 50 lbs. Compensation & Benefits: HIRING HOURLY RANGE: $40.31 This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: ********************** Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Location: LINTHICUM,MD 21090 Duration: 12 months with possible extension should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Candidates should have valid driver's license and reliable transportation to travel to various local sites(on request only if client wants ) Qualifications share your resume asap Additional Information For more information, Please contact shubham 973-295-459*5

Job Description Job Title: IT Support Team Lead - End User Ops Period: 09/15/2024 to 09/15/2025 - potential for extension Hours/Week: 40 hours Rate: $85/hour Contract Type: W2 only Scope of Services: The IT Support Team Lead - End User Ops will be responsible for leading and supporting the local IT team in providing comprehensive IT service desk and deskside support. This role involves overseeing technical end-user support operations, driving service and process improvements, and ensuring high levels of user satisfaction and operational efficiency. Role, Responsibilities, and Deliverables: Lead and support the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance. Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience. Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs). Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption. Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership. Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration. Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies. Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development. Education & Experience: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role. Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues. Proven track record of driving service and process improvement initiatives in an IT support environment. Strong understanding of ITIL framework and best practices for IT service management. Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems. Ability to analyze data, generate reports, and present findings to senior leadership. Certification in ITIL, CompTIA A+, or related fields is highly desirable. Skills: Strong leadership and team management abilities Advanced problem-solving and analytical skills Proficiency in IT support tools and systems Excellent communication and interpersonal skills Ability to drive service and process improvement initiatives Strong understanding of ITIL framework and best practices Experience with managing KPIs and SLAs Ability to work effectively under pressure and meet deadlines High level of integrity and professionalism in handling sensitive information

Job Description T-Rex is looking for a talented Senior Deployment Technician to work on a program in the Ft. Meade area in support of the Intelligence Community. Responsibilities: Conducts site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Follows engineering plans and site installation Technical Design Packages. Develops installation schedules. Works on installation team. Assists in the preparation of drawing and documenting configuration changes at each site. Prepares site installation and test reports. Mobilizes network installation team Directs and leads preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support. Organizes and directs network installations on site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Directs and leads preparation of engineering plans and site installation Technical Designs Packages. Develops installation schedules. Requirements: Requires Bachelor's Degree in Information Technology, Computer Science or related field plus eight (8) years relevant experience. May substitute Associates Degree in Information Technology, Computer Science or related field plus ten (10) years relevant experience or High School/GED with twelve (12) years of relevant experience. Position requires active TS/SCI clearance with polygraph. Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, Cent OS/Red Hat OS CE certifications. T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $140,000 - $180,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Responsibilities & Qualifications RESPONSIBILITIES The Tier 2/3 Mission IT Support Analyst will resolve mission-impacting IT incidents and support escalated O&M issues across ODNI systems. Core responsibilities include: Provide escalated troubleshooting of system, network, and user-facing incidents in classified environments. Triage and resolve ServiceNow tickets; escalate as needed to Tier 4. Perform patching, account management, endpoint diagnostics, and infrastructure monitoring. Document recurring incidents and contribute to SOP and knowledge base development. Collaborate with engineers and program leadership to maintain high system availability and mission readiness. REQUIRED QUALIFICATIONS Active TS/SCI clearance with CI Polygraph. Associate or Bachelor's degree in IT or related discipline; additional experience may be substituted 2+ years of Tier 2/3 support in a DoD/IC environment. Experience with Windows/Linux troubleshooting and ticketing platforms (ServiceNow, Remedy). Familiarity with networking, user access issues, and security hygiene. Strong communication and customer service skills. PREFERRED QUALIFICATIONS ITIL v4 or DoD 8570 IAT Level I certification. Experience supporting ODNI or NSA service desks. Familiarity with automated monitoring platforms (Splunk, SolarWinds). Hands-on experience supporting agile product teams or secure cloud environments. Overview We are seeking a Tier 2/3 Mission IT Support Analyst to support the Office of the Director of National Intelligence (ODNI) as part of a dynamic, mission-driven team. This Analyst will play a key role in designing, delivering, and supporting secure, agile solutions that enable ODNI to execute its intelligence integration and national security mission. This position offers the opportunity to work across classified environments, contribute to enterprise transformation, and help implement next-generation capabilities aligned with ODNI's modernization priorities. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Bethesda, MD. Occasional travel within the National Capital Region (NCR) Type of environment: Varies Noise level: Low Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizenship Active TS/SCI clearance with CI Polygraph OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. WAGE INFORMATION Target salary range: $93,000.00 - $100,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Relocation bonus Vision insurance Position Summary The IT & Systems Support Specialist will be responsible for maintaining and improving the stores technical infrastructure, including point-of-sale (POS) systems, inventory management tools, network hardware, and employee technology resources. This role is ideal for someone with a computer science background who enjoys practical, hands-on problem-solving in a dynamic retail environment. Key Responsibilities Provide technical support for POS systems, printers, scanners, and other store hardware Troubleshoot software and network issues to minimize downtime Maintain inventory and pricing databases; assist with system updates Monitor network performance and support basic cybersecurity practices Collaborate with store managers to streamline digital workflows and improve operations Install and configure new hardware and software Document technical procedures and maintain accurate system logs Qualifications Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience) Experience with hardware troubleshooting and basic networking Familiarity with retail systems (POS, inventory management) is a plus Strong communication skills and customer-service mindset Ability to work independently and in fast-paced environments Basic knowledge of database concepts and operating systems (Windows/Linux)

Greenberg-Larraby, Inc. (GLI) is seeking a skilled Biomedical Technician / Equipment Support Specialist specializing in Medical Device Cybersecurity to join our team. In this vital position, you will be responsible for ensuring the safety and security of medical devices within healthcare settings, safeguarding patient data, and preventing cybersecurity threats. This position is contingent upon award. Apply now for immediate consideration. Your key responsibilities will include monitoring medical device networks, conducting vulnerability assessments, and implementing security measures to protect sensitive healthcare technology. You will also work closely with clinical staff and IT professionals to provide technical support and training related to medical device cybersecurity protocols and procedures. At GLI, we pride ourselves on fostering a collaborative work environment that encourages continuous learning and professional development. Ideal candidates will possess a background in biomedical engineering or technology, with a focus on cybersecurity within healthcare. U.S. Citizenship is required for this position, along with a Bachelor's degree in a relevant field and experience working with medical devices. Requirements Key Responsibilities: Monitor and manage security protocols for medical devices in clinical environments. Conduct vulnerability assessments and risk analyses of medical device networks. Collaborate with IT staff to develop and implement security strategies for protecting sensitive healthcare technologies. Provide technical support and training for healthcare personnel on medical device cybersecurity practices. Stay updated on industry trends and regulatory requirements regarding medical device security. Minimum Requirements: Bachelor's degree in Biomedical Engineering, Computer Science, or a related field. Experience working with medical devices and understanding of cybersecurity principles. Strong analytical skills and ability to assess risks related to medical technologies. Excellent communication skills to work collaboratively with clinical and technical teams. Associate degree (2-year) in Applied Science OR equivalent military technical training 3+ years of hospital or healthcare experience performing medical equipment maintenance At least 1 year of specialized experience in: Medical information systems Networking Demonstrated knowledge of: TCP/IP networking HL7, DICOM Network security concepts Experience troubleshooting networked medical devices, including: VLAN configuration IP addressing and subnetting Ability to read and interpret: Technical documentation Schematics Drawings Understanding of healthcare regulatory requirements and ISO standards U.S. Citizenship is required. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long-Term Disability Terms apply to Benefit Packages, depending on scope. Disclaimer: Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place. If you receive one from an outside party and is not from the URL of our firm *************************), please do not respond. If you have further questions, please reach out to your administrator. When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview. Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you. We are an Equal Opportunity Employer.

Quality Agents, LLC offers validation and quality expertise to the pharmaceutical and biotechnology industries. Our Computer Systems Validation Leads work directly with our clients to support activities that include, but are not limited to, documentation review and approval, including change controls, assessment plans, risk assessment reports, compliance plans, user requirements, system and user acceptance testing protocols, traceability matrix, error reports/defect report forms and summary reports. The individual will contribute directly to the completion of projects through the management of assigned contract personnel, development and execution of validation change control documents, and development and review of protocols, reports and data tables generated by peers and contract personnel. Responsibilities include: Optimization of CQV support process, including developing including developing standards and KPI reports. Compile and analyze validation data and make recommendations for changes and/or improvements Maintain all documentation pertaining to computer systems validation Data integrity qualification Participate in cross-functional project teams including development & deployment teams as well as customer Manufacturing, Engineering, Quality and other groups Some travel is required Skill level & requirements: Experience with IQ, OQ, PQ Final reports relating to Computer Systems Validation. Experience writing validation master plans. Experience with Configuration, design, data and traceability matrices. Validation experience with automated systems is preferred Thorough knowledge of cGMP regulations related to CSV including 21 CFR Part 11 Strong knowledge of computerized system development life cycle approach is required Strong leadership skills and the ability to work in cross-functional team environments, as well as independently Experience coordinating Quality documentation, specifically qualification/Validation documentation Demonstrated excellent leadership/Project Manager skills Strong technical writing skills Excellent written and verbal communication skills The ability to work and make decisions independently and have the flexibility to adapt to changing priorities is required Minimum Requirements: Bachelor's degree in a technical discipline (i.e. Engineering, Chemistry, Microbiology, Biology) 3 - 5 years Computer Systems Validation background 3 - 5 years IT Quality Assurance / Validation experience Current driver's license and auto insurance or other means of independent transportation Quality Agents offers a full suite of benefits for full-time employees including: Health, dental and vision insurance Life, AD&D and Disability Insurance Health savings account for participants in our health plan 401k retirement plan Paid time off Paid holidays Quality Agents accepts applications on an on-going basis in order to build a talent pool of potential candidates. These applications remain open for consideration, as positions become available, for one (1) year from the date of application. After that time, or if your application information changes, please submit your application again.

DK Consulting Overview: Founded in May 2003, DK Consulting, LLC, a woman-owned small business, was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State, Federal, and Commercial customers, and our services range from providing customers with that one ‘critical resource' to assuming responsibility for an entire IT project. Overview: Seeking a Tier 1-2 Help Desk Specialist supporting State Highway Administration for a long-term project. Immediate availability is required for this position. Hours will consist of 8am-5pm, Monday - Friday, except for State holidays. Position: Helpdesk Support Specialist Client: State Highway Administration Work location: Frederick, Maryland (100% onsite) Interview mode: Virtual Requirements: 4 years' experience providing Tier 1-2 Help Desk Support 2 years' experience providing service desk support using ticketing software Experience troubleshooting PC and Microsoft hardware or software Support for PCs, laptops, thin clients, stand-alone and networked printers, standalone and networked scanners, and modems Prior experience working with Active Directory Demonstrated experience installing, upgrading, and configuring: Desktop Operating Systems: Windows 2000, Windows XP, Windows Server Operating Systems: Windows 2000, Windows 2003 Microsoft Active Directory Services Proficiency in Microsoft Office 2007 Professional Suite, Microsoft Outlook 2003, McAfee Virus Scan, LANDesk, Adobe Acrobat, Photo Editor, Cisco VPN software and imaging software Service desk software (opening, documenting, closing, and follow up on service calls) Must be proficient in E-mail/Scheduling: Microsoft Outlook 2003 Needs to maintain excellent customer service skills as well as outstanding verbal and written communication skills Successful results of a background check

Job Description Greenberg-Larraby, Inc. (GLI) is seeking a skilled Biomedical Technician / Equipment Support Specialist specializing in Medical Device Cybersecurity to join our team. In this vital position, you will be responsible for ensuring the safety and security of medical devices within healthcare settings, safeguarding patient data, and preventing cybersecurity threats. This position is contingent upon award. Apply now for immediate consideration. Your key responsibilities will include monitoring medical device networks, conducting vulnerability assessments, and implementing security measures to protect sensitive healthcare technology. You will also work closely with clinical staff and IT professionals to provide technical support and training related to medical device cybersecurity protocols and procedures. At GLI, we pride ourselves on fostering a collaborative work environment that encourages continuous learning and professional development. Ideal candidates will possess a background in biomedical engineering or technology, with a focus on cybersecurity within healthcare. U.S. Citizenship is required for this position, along with a Bachelor's degree in a relevant field and experience working with medical devices. Requirements Key Responsibilities: Monitor and manage security protocols for medical devices in clinical environments. Conduct vulnerability assessments and risk analyses of medical device networks. Collaborate with IT staff to develop and implement security strategies for protecting sensitive healthcare technologies. Provide technical support and training for healthcare personnel on medical device cybersecurity practices. Stay updated on industry trends and regulatory requirements regarding medical device security. Minimum Requirements: Bachelor's degree in Biomedical Engineering, Computer Science, or a related field. Experience working with medical devices and understanding of cybersecurity principles. Strong analytical skills and ability to assess risks related to medical technologies. Excellent communication skills to work collaboratively with clinical and technical teams. Associate degree (2-year) in Applied Science OR equivalent military technical training 3+ years of hospital or healthcare experience performing medical equipment maintenance At least 1 year of specialized experience in: Medical information systems Networking Demonstrated knowledge of: TCP/IP networking HL7, DICOM Network security concepts Experience troubleshooting networked medical devices, including: VLAN configuration IP addressing and subnetting Ability to read and interpret: Technical documentation Schematics Drawings Understanding of healthcare regulatory requirements and ISO standards U.S. Citizenship is required. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long-Term Disability Terms apply to Benefit Packages, depending on scope. Disclaimer: Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place. If you receive one from an outside party and is not from the URL of our firm *************************), please do not respond. If you have further questions, please reach out to your administrator. When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview. Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you. We are an Equal Opportunity Employer.