Remote support technician jobs in Milwaukee, WI - 694 jobs

Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications. Provide end-user and system support across Syncreon, CLI, and other plant locations. Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations. Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices. Provide L2/L3 support for: Windows and mac OS operating systems End-user devices Core infrastructure services Participate in plant leadership meetings and weekly change management calls. Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives. Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3). Hands-on experience with Windows OS, mac OS, SCCM, and Intune. Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation. Experience managing hardware assets, printers, and scanners. Excellent communication, coordination, and documentation skills. Ability to work independently in an onsite plant environment. Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes, incident management, and change management. Experience working with multiple plant locations and stakeholders.

La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!

The Set-Up Technician for Plastic Injection Molding is responsible for preparing and configuring injection molding machines for production runs, ensuring optimal performance and adherence to safety and quality standards. This role requires hands-on expertise in equipment setup, troubleshooting, and maintenance, playing a critical part in the manufacturing process. Key Responsibilities Prepare and set up injection molding machines for production runs. Perform equipment calibration and adjustments to ensure optimal operation. Troubleshoot and resolve machine issues to maintain production efficiency. Conduct regular maintenance and inspections on molding equipment. Ensure compliance with Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP). Assist in mold setup and startup processes, ensuring quality standards are met. Collaborate with production teams to optimize processes and minimize downtime. Qualifications Proven experience in troubleshooting and operating plastic injection molding machines. Strong background in machine maintenance and equipment calibration. Able to work 12 hr shift on 2/2/3 rotation. Familiarity with production efficiency practices in a manufacturing environment. Knowledge of GMP and GDP standards related to manufacturing processes. Experience with mold setup and startup is highly desirable. Fork truck certification and Lock out Tag out Certification are a plus. Understanding of Cleanroom Protocols is an advantage Benefits Vacation/PTO Medical Dental Vision 401k Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: kylie.mullins@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : KM16-1849661 -- in the email subject line for your application to be considered.*** Kylie Mullins - Executive Recruiter For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 04/18/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Helpdesk Support Services Manager Job Compensation: $81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience). Helpdesk Support Services Manager Job Responsibilities: ​​Supervisory/Administrative ​Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide. ​Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings. ​Lead projects focused on continuously improving Corporate IT services. ​Recommend and implement process improvements, guide team on required process documentation and related metrics. ​Create standards for process documentation. ​Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model. ​Develop and maintain positive relationships with teams across the organization. ​Prepares written and electronic reports, correspondence, and other documents as needed. ​Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained. ​Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. ​Attends meetings, conferences, and other workshops as assigned. ​ ​End User Support ​Work hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents. ​Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes. ​Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. ​Maintains awareness of overall network and systems availability. ​Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. ​Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age. ​Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met. ​Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. ​Provides input and recommendations on technological changes based on observations of user and organizational needs. ​Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. ​Reviews and revises technical and user documentation, processes, and procedures. ​Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. ​Maintains confidentiality of network users, data, lists, rights, and permissions. ​ ​Asset Management and Support ​Responsible for lifecycle management of user-based computing hardware and peripherals. ​Facilitates repair/replacement/maintenance and updates of equipment and software. ​Oversees and assists team with the installation of software, computer systems, and peripheral equipment. ​Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. ​Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs.​ Helpdesk Support Services Manager Job Qualifications: ​​Bachelor's degree in Information Technology, Computer Science, or related field. ​Minimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff. ​Minimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms. ​Minimum of three years of experience leading technical projects from start to finish. ​Advanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals. ​Working knowledge of IP based enterprise networks. ​Industry recognized IT Support Certifications a plus ​Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge. ​Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. ​Bilingual (Spanish) a plus. ​Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.​ Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. Physical Demands: ​​Requires manual dexterity necessary to operate computer keyboard and to install system hardware. ​Employee is frequently required to stand, walk, sit, bend. ​Occasionally required to lift and/or move up to 20 lbs. ​Occasionally required to lift and/or move over 20 lbs. with assistance. ​Occasionally required to drive. ​Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. ​Noise level in this work is usually quiet to moderate. ​​ Tools & Equipment Used: ​​iPad, iPhone, laptop/desktop computer, ​Projectors, multi-functional scan/fax/copy machine. ​Use first aid equipment, fire extinguisher. ​Usage varies by position. ​​ Additional Eligibility Requirements: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: ECI is seeking a dynamic and customer-focused Regional Desktop Support Engineer to join our team onsite daily in Milwaukee, WI. This onsite role is responsible for delivering exceptional technical support both at client locations and remotely from the ECI office. The ideal candidate will resolve desktop-level incidents, troubleshoot technical issues, and ensure a seamless and positive client experience. As a key member of the Field Services team, you will engage daily with high-profile clients, requiring excellent communication skills, technical expertise, and a high degree of professionalism. Support will be delivered through phone, remote access tools, and onsite visits, with a strong focus on upholding technical excellence and ensuring client satisfaction. This role is onsite in Milwaukee, WI. What you will do: Deliver technical support through phone, remote tools, and onsite visits, ensuring timely issue resolution and clear communication. Troubleshoot and resolve Level 1 and 2 support issues, including but not limited to: Azure AVD / Windows 365, Azure Cloud, Networking fundamentals, Citrix, DNS, Microsoft 365 (AIP, Conditional Access, Intune, Exchange Online, SharePoint Online), Windows Server (Roles & Features), Proofpoint Essentials, PowerShell, mac OS and Mobile devices Troubleshoot and resolve Level 1 to 3 support issues for: Microsoft Azure Active Directory & Windows 10 & 11 Participate in a structured training program to enhance technical proficiency across all supported technologies with opportunities to pursue certifications such as: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, Microsoft 365 Endpoint Administrator Associate, CompTIA, Cisco Manage service tickets with accuracy and efficiency, ensuring thorough documentation and user communication. Build and maintain strong client relationships, set realistic expectations, and deliver solutions that enhance system performance. Coordinate with third-party vendors for warranty services and escalate complex issues as needed. Adhere to ECI's standards and industry's best practices for troubleshooting and client service. Identify and recommend process improvements to enhance service delivery and reduce recurring issues. Who you are: Bachelor's degree in information technology or equivalent technical experience and certifications. Knowledge of MFA, MDM, VPN, Tier 1 Desktop support and Windows 10/11. Strong customer service orientation with excellent communication and documentation skills. Proven ability to work effectively in a collaborative, team-based environment. Experience supporting technologies in financial services is a plus. Strong analytical and problem-solving skills. Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Ability to perform under pressure and manage time effectively. Ability to work effectively in a manufacturing environment, including exposure to dust, debris, and elevated noise levels Ability to consistently wear required PPE: hearing protection, eye protection, and steel-toed footwear Ability to learn and apply safety and operational procedures through provided training Ability to perform daily facility compliance checks, such as ensuring doors are locked and sensitive paperwork is properly secured ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $65,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! *ECI* #LI-Onsite

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman, now or in the future. Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (****************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Milliman's Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues - from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications. The Opportunity Milwaukee Casualty's IT Support team ensures that all of our technology is in seamless working order for everyone within the 80+ person practice. Our end-user systems include hardware, network storage, software, networking, and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you'll be handling multiple tickets and resolving issues with attention to detail. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, tackling challenging IT projects, IT audits, or answering an ambiguous help ticket, you'll provide solutions and expertise in response to a wide variety of requests. This internship merges the fast pace of "break/fix" IT with exciting opportunities to find ways to enhance our existing solutions and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment. The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Intern will commit to a regular schedule, working at least 10 and up to 37.5 hours per week, all onsite. Responsibilities and expectations: * Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users * Resolve technical issues in a timely manner and research incidents with the utmost attention to detail * Prioritize tickets based on urgency and/or priority with the information given * Create, update, and review technical process documentation * Contributing to IT knowledge base * Solve technical problems on the fly * Complete auditing tasks * Physically install and configure new hardware, software, and systems * Complete hardware refresh workflows * Provide A/V support for in-office meetings * Communicate clearly and kindly to end-users * Follow internal approval workflows * Provide orientation and guidance to users on how to operate new software and computer equipment * Complete thorough research and exhaust all possible resources when investigating an issue * Complete compliance standards for retired assets * Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs. What We Are Looking For Required: * Some experience supporting and troubleshooting Windows 11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices) * Knowledge of Microsoft Windows 11 and O365 environment * Basic knowledge of TCP/IP networking * Willing to learn and expand personal knowledge base as technology needs evolve * Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team * Organized approach to solving problems * Professional demeanor in oral and written communication * Receptive to constructive feedback * Candidate must currently be pursuing a bachelor's or master's degree * Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 30 lbs, climb stairs, balance, stoop, kneel, crouch, and/or crawl Preferred: * Experience with deploying or creating images * Exceptional attention to detail * Willing to learn and expand personal knowledge base as technology needs evolve * Experience using Active Directory to manage resources * Experience supporting non-Windows platform(s) e.g. Linux or Mac, operating systems * Previous experience working in an office or professional services environment Location This position is based out of the Milliman office in Brookfield, WI. Candidates hired into this role must be willing to work onsite 3-5 days per week, on an agreed-upon schedule, with some flexibility. Candidates must already be local to the Milwaukee area. No paid relocation assistance will be provided. The expected application deadline for this job is February 27, 2026. Benefits We offer competitive benefits which include the following based on plan eligibility: * Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges. * 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions. * Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked. * Transportation - Pre-tax savings for eligible transit and parking expenses. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman, now or in the future. #LI-LS1 #LI-Onsite

Our great client in Milwaukee, WI has an immediate opening for a Technology Success Consultant. This is a 6 month contract to hire opportunity. If you are interested please apply with resume to [email protected]. Specifically, you will be responsible for: * Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated * Managing proprietary software changes and the introduction of new and highly complex technologies * Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc. * The resolution of all field computer associated problems * Leveraging a ticketing system to manage workflow * Working occasionally with vendors; tracking service agreements * Maintaining appropriate inventory to get new users up and running in short order Bring Your Best! What this role needs: To meet the basic qualifications for this role you must have: * 2 years of Level 1 Help Desk experience * Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship To be a strong fit for the Technology Success Specialist opportunity, you will have: * An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience * 2+ years of Level 1 and 2 Help Desk experience preferred * Demonstrated success troubleshooting PC related problems in a Windows environment * Strong technical knowledge of computers, networks, systems & the Internet including the ability to: * Answer basic troubleshooting questions for desktop computers / laptops * Support and maintain a LAN/Server * Install system changes * Provide sign-on maintenance/assistance * Set-up and maintain networked computers * Order network office computers and track maintenance agreements * Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment * Experience working with vendors preferred * Ability to travel locally to the corporate and district offices In addition to your technical skills, success will require the following core competencies and characteristics: * Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision * Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues * Strong written and verbal communication skills * The ability to balance multiple priorities; strong demand management skills EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Milwaukee, WI, US Job Type: Date Posted: December 2, 2025 Similar Jobs * Technology Support Specialist - Appleton * Tech Support V * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I * Technical Support Tech - Technical Support Tech I

Job Description Title: PC Support Technician Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences. Key Responsibilities Deploy and configure PCs, mobile devices, and related hardware/software for end-users. Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity. Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently. Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments. Identify and suggest process improvements to enhance service quality and efficiency. Collaborate with internal teams and technical experts to drive innovation and improve user experience. Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements. Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience. Qualifications & Skills Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience. Experience: Minimum 2 years of technical Help Desk or IT support experience. Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools. Proficiency in technical problem-solving and issue resolution. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation, with the ability to build rapport and manage expectations. Ability to multi-task and prioritize in a dynamic environment. Attention to detail, particularly in documentation and follow-through. A team player with a continuous learning mindset, open to feedback and process improvement. Self-motivated and reliable, able to meet deadlines and work independently when needed. Nice-to-Have Skills Experience with enterprise IT environments and help desk ticketing systems. Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). Knowledge of ITIL practices and service management principles.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Ready to make an impact? Join a stable and growing organization where your career can flourish! If you're excited about new opportunities, keep reading! At Trace-A-Matic, our people are our greatest assets! We offer a friendly, clean, and safe work environment where everyone can thrive. Our mission is to achieve excellence in complex precision machined components and ensure customer satisfaction. Plus, we have a fantastic Gainsharing program: when the company profits, we share 50% with our employees, paid out quarterly! Trace-A-Matic offers: 10 Paid Holidays Service-Based PTO Medical, dental, vision insurance 401k with company contribution Gainsharing Exciting, fast-paced environment On-site Fitness Center & Medical Clinic Weekly Pay Performance Merit Raises Climate Controlled Environment Position Overview: The IT Help Desk Technician provides end user support for hardware, software, peripherals and networking. Essential Duties and Responsibilities: Provides technical support via in person, phone or email to corporate and remote users of computer applications and hardware (e.g., PCs, servers). Investigates and resolves user issues. Troubleshoots software, hardware, and network issues. Assists users and provides support for personal computers/peripherals. Also completes ordering, tracking, imaging, and deployment for the IT department. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Also responsible for documentation for system maintenance and development. Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems. Apply security, software, bios updates to company hardware and software. Documents solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences. Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor. Performs other duties and responsibilities as requested or required. Requirements Skills and Competencies: Strong customer service skills and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the user without being prompted. Proficient knowledge of printers, desktops, laptops and networking equipment. Strong knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.). Ability to problem solve, learn quickly, and multi-task. Good verbal, written and interpersonal communication skills. Solid organizational skills and the ability to handle multiple projects simultaneously. Education: High School diploma required; Associate's degree or specialized training in IT field preferred. Experience and/or Training: Minimum of one year of previous IT experience required

Kickstart your IT career-solve, support, succeed! Annex Wealth Management - Know the Difference Join Our Growing Team at our Headquarters in Brookfield - (on-site gym)! Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference' applies to our employees too. We are a proud seven-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features! Annex Wealth Management is a privately held, full-service registered investment advisor acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more. Communication and Education are key to Annex Wealth Management's growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX. At Annex Wealth Management, our values aren't just words - they guide how we work every day: Knowledge Accountability Integrity Courage Respect Ownership Does this resonate with you? We're looking for positive, talented individuals who naturally embody these principles in their work and interactions. If you're ready to join a culture where these values are the foundation of everything you do, we'd love to hear from you. What You'll Do Looking to kickstart your career in IT support? As an IT Support Specialist, you'll play a key role in assisting end-users, troubleshooting technical issues, and ensuring smooth day-to-day operations across systems and devices. You'll gain hands-on experience with hardware, software, and network support while building the foundation to grow into advanced IT roles. Communication & Professionalism: Provide clear, professional communication across emails, internal chats, phone calls, and in-person interactions to ensure smooth collaboration and positive user experiences. Ticket & System Record Maintenance: Accurately log, track, and update support tickets and system records, ensuring documentation is complete and issues are resolved in a timely manner. Team Participation & Collaboration: Actively contribute to IT projects and task management, collaborating with colleagues and escalating issues when necessary to deliver effective solutions. Accuracy & Task Completion: Consistently resolve assigned tickets on time with outstanding attention to detail, thorough documentation, and reliable follow-through-supporting overall IT efficiency. Resourcefulness & Problem-Solving: Identify when situations require input from other IT team members, and take initiative to resolve issues using available tools, knowledge bases, and resources. Maintain a solution-oriented mindset. Proactive Communication: Provide timely updates to users and IT leadership, addressing concerns and ensuring alignment across projects and support needs. User Engagement: Build foundational experience assisting end-users with hardware, software, and network issues through email, phone, and in-person support-contributing to strong and lasting relationships with internal teams. Requirements What You'll Need to Succeed Education and Certification: High school diploma or equivalent required; Bachelor's degree or IT certifications (CompTIA A+, Network+, etc.) highly preferred. Experience: 1+ years of experience provisioning and managing accounts in Microsoft Azure, Entra, and Exchange Online. 1+ years of experience managing devices and software using Microsoft Intune. User-Focused Communication: Excellent communication skills with a service-first mindset, able to explain technical concepts clearly to non-technical users. Organizational Excellence: Proven ability to manage multiple tickets and priorities while delivering timely, accurate results in a fast-paced environment. Team-Based Collaboration: Comfortable working cross-functionally with IT colleagues, system administrators, and other departments to ensure user needs are met. Technology Proficiency: Ability to learn and develop proficiency with multiple internal platforms, ticketing systems, and troubleshooting tools. Comprehensive Benefits We deeply value your leadership, talent, time, and commitment. In return, we offer a total rewards package designed to recognize and appreciate your contributions. This includes a comprehensive suite of: Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future Life & Disability Insurance Paid Time Off (PTO) 401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution Company Events: We believe in celebrating wins and creating connections - whether it's through get togethers, our Annual Picnic, or company milestones Opportunities for professional growth and development Summer hours Casual Friday's! We are committed to providing an environment where you can thrive and achieve your full potential. Equal Employment Opportunity: Annex Wealth Management is an equal opportunity employer. We are committed to providing a work environment free from discrimination and harassment. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. We encourage applicants of all backgrounds to apply.

Selectek is looking for an IT Support Specialist to join our team and help power the technology backbone of our growing organization. In this role, you'll provide hands-on support for hardware, software, and BIM-related tools, including Autodesk products. This is an excellent opportunity for someone early in their career who's eager to learn, grow, and gain real-world IT experience in a tech-forward construction and engineering environment. Key Responsibilities Respond to and manage internal IT support tickets, providing timely assistance to team members. Set up, configure, and maintain hardware for new and existing users (laptops, monitors, peripherals, etc.). Troubleshoot issues related to Revit, Navisworks, and other Autodesk software used by design teams. Support day-to-day IT needs, including software installations, updates, and license management. Assist with Microsoft 365, Teams, and basic network troubleshooting. Maintain accurate asset and configuration records, including inventory tracking. Document troubleshooting steps and create internal knowledge base articles. Escalate complex issues to senior IT staff or vendors when necessary. Support remote employees and ensure their technology setups remain effective. Help improve IT workflows and stay current with updates in Autodesk and BIM-related systems. Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). Solid understanding of hardware setup, operating systems (Windows/Mac), and software troubleshooting. Strong communication and interpersonal skills - clear, patient, and team-focused. Experience with Microsoft 365, Teams, and basic networking concepts. Detail-oriented, organized, and able to manage time effectively across multiple support requests. Eagerness to learn and contribute to a collaborative team environment. Preferred / Bonus Experience Familiarity with Autodesk tools such as Revit, Navisworks, AutoCAD, or BIM 360. Experience supporting technology for construction, architecture, or engineering teams. Pay: $28.85 - $33.65 Term: 6-months temp to perm If you are qualified and interested in this opportunity, please send an updated resume to mKLankswert@selectek.net OR contact Kyle Lankswert directly by calling 470-203-9801.

Job Description Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN - L1 at our Corporate Headquarters in Sturtevant, Wisconsin. Summary of Responsibilities: Responsible for maintaining help desk tickets Set-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions. Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiatives Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications: Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint) Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive) Ability to work in a team environment to meet critical deadlines Experience with Apple devices such as iPhones and iPads Previous customer service experience Summary of Preferred Skills: Experience with Ticket and Asset Management software (e.g., Lansweeper) Someone who has good written, oral, listening skills and customer service Power Automate Experience In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match. Job Posted by ApplicantPro

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA Services currently seeks a **Desktop Support professional** to join our team in **Milwaukee, WI** . **Position Overview:** - Individuals here have a well-rounded knowledge of the policies and procedures for their work area. - Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. - They may make policy recommendations to their managers and be an escalation point for less experienced team members. - Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks, printers. - May respond to calls after normal business hours per leader instructions. - Identifies potential issues that could adversely impact end user experience and takes corrective action. - Update and resolve tickets in a timely manner to achieve Service Levels. **Position General Duties and Tasks:** - Typically requires 2-4 years relevant experience. - High School Diploma or equivalent. - Undergraduate degree or some college coursework preferred. - Strong knowledge of Windows operating system environment. - Solid client service skills. - A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. - Ability to physically perform general office requirements. - Must be able to perform essential responsibilities with or without reasonable accommodations. - Travel including overnight domestic or international trips may be required About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

For one of our ongoing long-term multiyear projects we are looking for a Desktop Support Technician. The position is based out of Milwaukee, WI. Locals preferred but can be done remotely for the time being this year. Experiences: This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), MacBook devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad. This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent shall have 4 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. Very qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) by way of a ticket based request system. Depending on the nature of the request, the software is to be formally evaluated, licensing requirements researched, installation steps documented, and final work approved. The incumbent shall have 5 or more years of experience in a Desktop Support position. Experience with a focus on application packaging and support with MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop automation tools is preferred. The incumbent shall also be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on assigned projects. A wide degree of creativity, self-direction, and latitude is expected. Responsibilities: 5+ Years of experience to Remote Desktop 5+ Years of experience to Management Tools 5+ Years of experience to Remote Desktop 5+ Years of experience to Management Tools 3+ Years of experience to Technical Writing and Documentation 3+ Years of experience to Analytical/problem solving skills 3+ Years of experience to Customer Service

Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Muskego, WI area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a part time position with flexible hours! You will have the opportunity to make your own schedule within the support availability times. This position has the potential to grow into a management position and/or full time as the program grows. Position Mission The Resident Technology Support Analyst will be responsible for providing technology support for resident that live in our client's community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting. Requirements Must be upbeat, outgoing and have a cheerful disposition Experience working or volunteering in a senior living setting a plus Ability to build and maintain relationships with residents, their families and the community staff Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones The position is largely self motivated and self structured. The right candidate will be driven to be challenged and to succeed Management experience is a plus Responsibilities Intake of resident support requests Schedule onsite appointments for technical support Onsite support of resident hardware and software Create and lead group classes on different consumer technology Phone and email support for initial incoming tickets Ticket resolution as per the client service level agreement Detailed documentation within service tickets on issue steps and resolution Excellent customer service on the phone, via email and in person Company Culture Our Values: Teamwork Accountability Communication Empathy Leadership Expertise If you want to work for a values driven, high performance company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the formation of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

Sysha group (Sysha Inc & Shrikon) is Management Consulting and Staffing company headquartered in Dallas, TX. It is founded in 2008 and operates in US, Canada and India. Sysha group offers a wide variety of services that include contract staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Sysha group serves diversified client domains such as ecommerce, Telecom, Robotics/Drone and Financial industries amongst others. Job Description Owns creation, execution, and maintenance of technical documentation for Smith+Nephew's New Product Development and other projects. This role collaborates with various functions to understand, develop, and maintain all aspects of technical documentation across projects. • Develop (research/write/illustrate) content, including understanding and communicating detailed technical concepts • Work closely with R&D Engineering, Regulatory, Quality, and Marketing to create any new project-related technical documentation and to make ongoing updates that are a result of user feedback, review of risk management file, and to support regulatory and quality compliance. Responsibilities: • Produces technical documentation including user manuals, package inserts, and other technical guides. • Analyzes and updates existing and new documents to maintain continuity with regulations and project needs. • Designs labels based on input from cross-functional team. • Confers with project managers, engineers, and regulatory experts to establish technical specification, determine text and illustrations to be developed for publication, and ensure accuracy of product documentation. • Determines technical documentation priorities based on timelines and resource capacity. • Anticipates potential project problems and creates solutions or contingency plans. • Manages workload across multiple projects. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years technical writing experience 2+ years in regulated industry preferred o High-tech, medical device labeling and documentation development experience preferred Proficiency in Microsoft Office required and Adobe Creative Suite (InDesign, Acrobat Pro and Illustrator) preferred Experience with desktop operating systems (Windows, mac OS, Linux) Knowledge of networking protocols and troubleshooting Familiarity with IT security best practices Other Qualifications, Skills & Certifications: Strong analytical and problem-solving skills Experience with remote desktop support tools Certification in ITIL or similar IT service management frameworks preferred Self-starter Detail oriented Excellent written and spoken communication Able to work cross-functionally with project team members Able to multi-task across many concurrent projects Willingness to work outside of typical job duties to support the team Additional Information All your information will be kept confidential according to EEO guidelines.