IT Intern
Remote support technician job in Cottage Grove, MN
. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
Provide accurate and consistent support in assigned department
Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
Escalate issues as appropriate
Provide end user support of hardware and software systems
Maintain, review and update department documentation, problem and solution documentation and procedures and processes
Maintain files for IT service requests
Ensure proper protocols are followed for all submitted requests
Track application and system documentation as well as training materials
Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
Conduct testing on systems and document results
Collaborate with other IT staff and vendors to provide support
Create, monitor and process user requests following established procedures
Assist and mentor help desk staff and ensure help desk coverage
Assist in troubleshooting spreadsheets, databases and other office productivity tools
Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
Assist Network Team in supporting and maintaining of the network infrastructure
Install and upgrade computer components and software, manage virtual servers and integrate automation processes
Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
Manage Data Center, including power and environmental requirements
Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs
* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
Preferred:
Previous guest service experience
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to manage projects in a timely and efficient manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
REQUIRED TRAINING
Treasure Island guest service training
Any position-related training as determined by division director
PHYSICAL DEMANDS
Must be able to walk and / or stand for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel and stoop
Must have the ability to independently lift up to 25 pounds on a frequent basis
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Desktop Support Engineer
Remote support technician job in Minneapolis, MN
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Helpdesk Specialist
Remote support technician job in Minneapolis, MN
Our client is seeking a Helpdesk Specialist to join their team! This position is located in Minneapolis, Minnesota.
Serve as a key resource for onboarding new hires, ensuring seamless setup and system access
Provide Level 2 support for installation, configuration, and operation of hardware and software products
Troubleshoot laptops, desktops, and associated software; escalate unresolved issues to higher-level support
Image machines, load software, and set up email and Office 365 accounts
Respond to hardware/software requests and incident tickets using IT service management tools (e.g., ServiceNow)
Travel occasionally between offices (~6 miles apart) to provide onsite support
Collaborate with team members to maintain a supportive and efficient IT environment
Desired Skills/Experience:
5+ years of hands-on experience supporting desktops and laptops in corporate office environments
Experience with Windows 11 and Office 365; familiarity with MacBooks is a plus
Knowledge of IT ticketing systems (ServiceNow preferred)
Valid driver's license and reliable transportation
Strong problem-solving, communication, and teamwork skills
Ability to work independently and collaboratively in a dynamic environment
Basic Windows certifications (e.g., Microsoft certifications)
Exposure to both Windows and Mac environments
Experience in in-person support roles rather than call center-only roles
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $16.80 and $24.00 Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Technical Support Specialist
Remote support technician job in Minneapolis, MN
Join a dynamic and supportive team dedicated to providing top-tier technical assistance. We pride ourselves on strong leadership, a collaborative environment, and excellent opportunities for growth. As a Technical Support Specialist, you'll be part of an organization that values continuous learning, innovation, and professional development.
Responsibilities:
Handle client-facing calls and actively participate in the inbound call queue.
Answer basic "how-to" questions and troubleshoot issues related to passwords, Outlook, Office Suite, printers, hardware, Chrome/Edge browsers, network drives, and virtual machines.
Experience with Maas360, RSA tokens, Citrix, Webex, and Pulse is a plus.
Collaborate with team members across the department to provide comprehensive support.
Utilize established knowledge base (KB) articles to troubleshoot and resolve issues.
Engage in continuous learning through hands-on experience and guided training.
Manage customer technical support cases via phone and email.
Qualifications:
2+ years of help desk experience or CompTIA A+ certification.
Local candidates only.
Help Desk Specialist
Remote support technician job in Minneapolis, MN
*** W2 Contract Only - No C2C - No 3rd Parties ***
The Ash Group is hiring a hands-on Help Desk Specialist for our client (a major electricity and natural gas utility provider) based onsite in Minneapolis, MN.
This is a Level 2 deskside support role requiring 5-7 years of real-world, in-person experience supporting corporate end-users. You will be responsible for full hardware/software lifecycle support, from new hire setups to advanced incident troubleshooting across both Windows and (some) Mac environments.
Role Details
Compensation: Competitive pay rate of $25 per hour.
Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
Duration: 12-month contract with potential for extension.
Location: 100% Onsite in Minneapolis, MN (Full-time, standard hours).
What You'll Be Doing
Provide Level 2 deskside support for internal employees, handling incident tickets and managing service requests.
Execute full hardware lifecycle support, including imaging machines, loading software, and conducting new hire setups (laptops/desktops).
Troubleshoot complex hardware and software incidents, primarily supporting Windows 11 and Office 365 environments.
Utilize an incident management system (experience with ServiceNow is preferred) to track and resolve tickets efficiently.
Collaborate within a supportive team environment, demonstrating strong problem-solving and communication skills with end-users.
What We're Looking For
5-7 years of dedicated experience in an in-person, deskside support role (not strictly call center support).
Proficiency in supporting and troubleshooting Windows 11 operating systems and the full Office 365 suite.
Experience performing hardware and software installation, configuration, and repair for corporate-grade laptops and desktops.
A Valid Driver's License and dependable transportation are required for minimal travel between local offices (mileage reimbursed).
Strong communication and teamwork skills; exposure to MacBooks is a plus but not required.
Apply today to join a collaborative IT team, delivering essential support services for a leading utility company and directly impacting daily operations.
#HelpDeskSpecialist #DesksideSupport #ITSupport #Windows11 #Office365 #ServiceNow #MinneapolisJobs #MinnesotaJobs #Contract
Help Desk Technician
Remote support technician job in Saint Paul Park, MN
Akkodis is seeking an IT Support Technician role for a Contract role with a client in St Paul Park, MN (Onsite). We're ideally looking for an applicant with hands-on experience in break-fix/desktop and hardware support.
Pay Range: $25-$28/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
General Description:
Under general direction, the IT Technician is responsible for providing end-user support and ensuring the smooth operation of IT systems within a refining environment.
Working closely with onsite resources, the technician will gain hands-on experience supporting network operations and administration, including installation, maintenance, configuration, and integrity of refining business systems.
Technical Skills:
Proficient in supporting Apple iOS and mobile devices
Experience with ServiceNow (ITIL framework)
End-user hardware support (Dell/HP PC's)
Windows 11 operating system
Application, networked printer(s), and adv network troubleshooting
Summary of Responsibilities:
Install, maintain, and support field IT systems (including specialized Laboratory PC's), including desktop and laptop hardware
Configure and manage Microsoft Windows operating systems
Perform software installation and updates
Support network and stand-alone printers
Provide remote access support
Manage network switching and cabling
Maintain audio-visual equipment and mobile device connectivity
Support Cisco telephones and radio systems
Handle basic server hardware maintenance
Demonstrate proficiency in managing and maintaining network infrastructure, including switches and related components
If you are interested in this role, then please APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Remote support technician job in Coon Rapids, MN
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Positive Support Analyst
Remote support technician job in Saint Paul, MN
REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to livewell, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.
Clinical Specialist
$57,500 annually
Looking for rewarding work in an organization dedicated to making a positive impact in the lives of others? Bring your clinical and interpersonal skills to a team-based workplace that puts people first. As the Clinical Specialist, you will provide services in residential, vocational, or in-home settings, providing invaluable support to the individuals you serve.
Ensure that support plans and services adhere to Individual Plans, quality standards, and regulatory requirements.
Complete structured assessment interviews with parents/care providers.
Conduct observation of the individual in appropriate settings such as home, school, or community.
Review social history information, complete functional assessments, and target appropriate behavior baseline information for each referred individual.
Write and submit a summary of assessment and recommended behavior support plan components to interdisciplinary team (IDT) or operations leader, as applicable.
Advocate for the human and civil rights of individuals receiving services from the agency by attending and presenting behavior support plan information to review committees.
Document progress and activity; review records and logs to stay abreast of changes in service plans; maintain confidentiality; complete billing documentation as applicable; organize and record all documentation in an accurate and timely manner.
Maintain healthy and professional relationships with individuals, friends, families, guardians, and case managers; implement the company's Customer Service Standards.
Report any instance of alleged abuse or neglect according to internal and external standards; report medical, behavioral, and other incidents following company policy and external requirements.
Maintain confidentiality and respect the rights of individuals according to applicable bill of rights; practice universal precautions; assist individuals in exercising their rights.
Support and train staff in implementing Individual Support Plans (i.e.: behavior intervention plans) and conduct classes and orientations as assigned. Attend staff meetings and interdisciplinary team meetings as needed.
Assist with socialization and behavioral development, personal care, housekeeping, recreational activities, transportation, community orientation, shopping, financial management, citizenship, and other activities of daily living as needed.
May accompany individuals to medical appointments; relay instructions and information to and from medical providers as required.
If assigned, accurately administer and document delivery of medications and treatments; promptly report administration errors; maintain appropriate security of controlled medications and other medications and supplies.
If assigned, monitor individual's health, documenting concerns and communicating with nurse or supervisor as appropriate; follow individual health care directives.
May transport individuals into the community; drive safely and according to local laws; assure proper use of safety equipment including seat belts, lifts, and wheelchair ties; report accidents and safety concerns to appropriate authorities, supervisor, or maintenance personnel immediately.
Check water temperature as required when assisting with bathing; participate in safety drills and protect persons being served in the event of emergency.
Comply with all established safety policies, procedures, and rules; report unsafe hazards to supervisor and participate in safety-related training or activities.
Qualifications:
Bachelor's Degree in a human services field.
Two years of related experience.
Training in behavior modification techniques and/or experience providing behavior management treatment as required by state or program funder.
Knowledge of specialized populations such as individuals with a developmental disability, brain injury, or mental health; expertise in special disciplines such as behavioral support, early intervention, or crisis intervention.
Reliable, responsible, and caring nature with ability to work well with others.
Commitment to the company's mission and values.
Current driver's license, car registration and auto insurance if providing transportation for individuals receiving services.
All state-required training and certification completed in mandated timeframes.
Why Join Us?
Full compensation/benefits package for full-time employees.
401(k) with company match.
Paid time off and holiday pay.
Rewarding, hands-on work with plenty of variety - no two days are ever the same!
Make a lasting impact in the lives of individuals!
Enjoy job security with nationwide career development and advancement opportunities.
We have meaningful work for you - come join our team -
Apply Today!
Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.
Walser Automotive Group IT Technician
Remote support technician job in Minneapolis, MN
Walser Automotive Group is driven by our passion for cars and people. For over 60 years, we've led automotive retailing with a transparent buying approach. Family-owned and family-run, we thrive on an inclusive, dynamic culture that values innovation, collaboration, and growth. That's the Walser Way.
Compensation
Up to $28.00/hr,depending on qualifications
What You'll Do
Provide Tier I technical support, assisting with troubleshooting hardware and software issues for internal users
Support installation and configuration of applications and systems, both in-office and at field locations
Deliver friendly, professional helpdesk assistance while learning to take on basic Tier II troubleshooting tasks (network configuration, workstation diagnostics, application performance)
Conduct lifecycle management of hardware and software, ensuring accurate asset records are maintained
Participate in IT projects, helping design milestones, execute tasks, and drive results
Collaborate closely with Support, Infrastructure, and Information Security teams to support organizational initiatives
Participate in on-call rotation and maintain clear, thorough IT documentation
Demonstrate Walser's Core Values every day:
Do The Right Thing - Nothing is worth compromising a relationship
Lead By Example - Be willing to help, no matter how difficult the challenge
Display Positive Energy - A good attitude is highly contagious
Be Open Minded - The only thing that is constant is change
What You'll Bring
2-year degree in a computer-related discipline, relevant certifications, or equivalent experience
Current experience with Windows workstations and Microsoft Entra Admin Center
Strong organizational, technical, written, and verbal communication skills
Ability to manage changing priorities, multitask, and collaborate across departments
Must be at least 18 years old with a valid driver's license and acceptable driving record
Ability to occasionally travel to out-of-state locations
Physical Demands
Frequent movement throughout Corporate Office and other Walser locations
Sitting, standing, reaching, and bending within an office environment
Regular computer use for IT and OEM-required tasks
Safety eyewear and hard-toed, slip-resistant footwear required in dealership service departments
What's in it for you?
Career Growth
Skill Development
Collaborative Team Environment
Project-Based Experience
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
IT Support Engineer with 1-3 years
Remote support technician job in Eden Prairie, MN
Hi
We are looking for an IT Support Engineer with 1-3 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools.
Job Title: Desktop IT Support Engineer
Location: Eden Prairie MN
Onsite Work
Full Time
start date: 05th December 2025
Job Responsibilities:
IT Support Engineer - (1-3 Yrs)
Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project.
Technical Skills:
M365
Azure AD
ServiceNow
Basic networking skills
Complex system Troubleshooting skills
Printer management
AV solution support
VIP support
Printer and industrial scanner support
Information Technology Field Technician
Remote support technician job in Eden Prairie, MN
Job Description: Field IT
Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment.
Primary Skill Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Preferred Skills:
• Excellent problem-solving, communication, and documentation skills
• Ability to work independently and manage technical issues.
• Willingness to learn new technologies and adapt to different roles
Good to have any or more certificates such as:
CompTIA A+,
Microsoft Certified Desktop Support Technician
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Pay = $19.23/hr.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Service Support Specialist
Remote support technician job in Saint Paul, MN
Guide customers through the appliance repair process with empathy and efficiency, making it as smooth and stress-free as possible. You'll coordinate timely repairs that restore comfort and confidence. If you're a skilled communicator who enjoys helping others and solving problems, join our team and make a meaningful difference every day.
As a Service Support Specialist/ Repair Coordinator, you will:
Assist customers with appliance repair requests via a variety of communication channels - phone, email, and text.
Coordinate service for our customers with our in-home repair technicians or appropriate external service providers.
Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products
Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.
To succeed as a Repair Coordinator, you'll:
Demonstrate outstanding verbal and written communication skills, active listening, empathy, professionalism, and problem-solving skills
Be a part of a team that is committed to meeting and exceeding customers' expectations.
Be punctual and committed to excellent attendance
Requirements:
High school diploma or GED
Previous call center or customer service-related experience is preferred
Ability to work as a member of a cross-functional team
Proficiency with technology, including Microsoft Office
Strong typing skills, a minimum of 40 WPM
Successful completion of pre-employment criminal background check and drug screening
Hours and Location:
Full-time, 8:30 am-5:00 pm, Monday through Friday
Training hours are 7:30 am - 4:00 pm for the first two weeks
On-site at our St Paul Corporate Office, near Dale Street and I-94 East
Pay: $20.00 - $23.00 per hour + incentive plan of up to $140.00 bi-weekly, after 90 days. Plus $1500 hiring bonus!
What's in it for you:
Monthly training sessions on appliances and processes
Career growth and employee personal/professional development
Medical, Dental, and Vision Insurance
Company-paid Short-term Disability
401k and Profit Sharing
PTO and Paid Holidays
Appliance discounts
Company Overview:
Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 14 great store locations.
Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.
Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at ************.
SF - CAD/BIM Technician Level III
Remote support technician job in Minneapolis, MN
Full-Time position located in our Sioux Falls office.
Education:
Two-year technical drafting degree required
Experience:
Four plus years as a Building Information Modeling (BIM) Technician and/or AutoCAD working in a professional environment with client/customer interaction
Licensure/Certification:
Valid State Driver's License
Direction Received:
Team Lead - Supervision and project scheduling
Upper levels - Mentoring
Project Engineer - Project information
Managerial Responsibilities:
Mentoring CAD Levels I and II
Essential Responsibilities:
In accordance with established criteria and with Heyer Engineering best practices. Build structural models and prepare structural plans and details from the model. Transform plans and details into electronic drawing file using REVIT and/or AutoCAD and related software, with guidance from the project manager and higher-level technicians
Coordinate with Architectural/Process to be responsible for dimension control; and be responsible for the layout of building systems, plans and models to ensure the structural model conforms with the design.
Responsible for dimension control and layout of building systems
Ability to work independently or with a team with very little supervision
Skills/Technical Expertise:
Support engineers by developing details from standards and section cuts. Moderate/Practical knowledge of and has developed ability to (advanced trainee):
- define problems, collect data, establish facts, and draw valid conclusions
- interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables
- work with mathematical concepts of geometry, trigonometry, probability, and statistical analysis
- apply concepts such as fractions, percentages, ratios, proportions, and angular relationships to practical solutions
- prepare various drawings computer models of such units as construction projects or parts and assemblies, including various views and intricate details
- Moderate/Practical knowledge of and has developed to assist with (advanced trainee):
- display graphics
- regular filing of large format drawings, both physical and electronic
- completion of drawings including structural plans and details
- accurately create and modify AutoCAD/REVIT drawings
- more complex revisions are produced from sketches, computer models or specifications that clearly depict desired outcome
- Moderate/Practical in REVIT, Microsoft Word, Outlook, Excel software, Windows Operating System, and several printing output devices
- Recognizes that changes are inevitable and positively implements changes ?
- Sufficient English skills to compose correspondence, proofread documents, communicate tactfully and effectively with administrators, office staff, clients and vendors ?
- Respectable written and verbal communication skills
- Interacts with other staff, general public, officials, and contractors ?
- Fieldwork may be included
- Other duties as assigned
Professional/Community Activities:
Member of professional practice organization
Involved in outreach activities with community service organizations
Office Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job ? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Field and Construction Site Environments:
When conducting inspections and investigations, may have exposure to noise, dust, grease, smoke, fumes, gases, heat, cold, and inclement weather conditions
Physical:
May occasionally lift and/or move up to 25 pounds. Ability to talk and hear is required. Good mobility and dexterity: regularly required to stand or sit for long periods of time, walking, bending, and climbing to inspect work areas and use hands to finger, handle, or feel ? May be asked to do large format filing. Specific vision abilities required by this position include close vision, color vision, depth perception, ability to adjust focus and inspect visually designs/drafts and sites
Travel to client/vendor locations
Physically able to conduct field/site inspections
Benefits:
Competitive Wages
Paid Time Off and Holidays (if eligible)
401(k) with Matching Funds (if eligible)
Gain Sharing Bonuses (if eligible) Medical/ Dental/ Vision/ Life/ Disability Insurances (if eligible)
Continuing Education/Training Paid (if eligible)
Heyer Engineering, Inc. is an EOE company.
Proof of eligibility to work in the United States is required, as well as an acceptable driving record.
Some Travel and Adjustment of personal schedules to meet project/company needs may be required.
IOT Network Field Technician
Remote support technician job in Minneapolis, MN
Job DescriptionJoin Procellis Technology, Inc. - A Twin Cities Top Workplace! Why Choose Procellis?
We offer a positive, collaborative, and inclusive culture where every team member is valued. Procellis is proud to be recognized as a top workplace in the Twin Cities.
Our Comprehensive Benefits Package Includes:
Time Off:
2 weeks of Vacation in your first year.
10+ paid Holidays.
48 hours Sick and Safe Leave.
Financial & Retirement:
401(k) employer matching.
HSA employer-contributions.
Health & Wellness:
Medical Insurance.
Dental Insurance.
Vision Insurance.
Elective Health Benefits.
IOT Network Technician
This position is focused on a large, vehicle-based IoT deployment throughout the Twin Cities, offering excellent opportunities for advancement and training.
Job Summary & Primary Responsibilities:
As an IoT Network Technician, you will be crucial in ensuring the continuous operation and compliance of a major vehicle-based IoT network.
The required shift for this role is 1:00 PM to 9:00 PM.
FLSA Classification: Non-Exempt
Position Type: Full time.
Expected Hours of Work: 40 hours a week, or as needed to complete job duties.
Remote/Hybrid eligible: no
Physical Demands: Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist. Maximum unassisted lift - 50 pounds, Average lift less than 20 pounds.
Work Environment: Working on large vehicles at site indoors or outdoors, at base for testing.
Maintenance & Calibration: Perform scheduled network maintenance, calibration, routine testing, and inspection of devices according to Client specifications.
Installation: Testing and Deploying new IoT devices on large vehicles.
Troubleshooting & Remediation: Conduct basic troubleshooting, follow-up on remediation activities, and identify equipment failures or system calibration errors.
Reporting & Communication: Ensure timely daily reports and maintain clear communication with team leads/supervisors to promptly address any equipment, hardware, or software issues.
Travel: This role requires 90% daily travel to client sites within the Twin Cities metro area, utilizing one of Procellis Technology's vehicles.
Key Daily Tasks:
Examine and evaluate electronic equipment using diagnostic tools.
Report equipment failures and create corresponding work orders.
Interact with internal teams to pinpoint existing equipment problems.
Assist in the installation and setup of technology services.
Ensure the highest quality of equipment and circuit installations.
Complete all daily required tasks at assigned network locations.
Required Job Qualifications:
•Ability to assemble and perform maintenance functions on IoT equipment
•Strong computer skills
•Trade-specific tooling, including hand and pneumatic tools
•Excellent customer service skills
•Strong oral and written communication skills
•Strong organizational skills
•Exceptional customer service skills
•Time management skills
•Excellent mechanical skills
•Can work well within a team and/or independently
•Must have a valid driver's license and a clean driving record
•Can pass a pre-hire drug screen and a criminal background check
Note: This position requires 2-3 years of IOT experience.
****Must be authorized to work in the US, this position is not a facility for OPT/CPT candidates.****
Job Offer is contingent on passing both a standard Background check and Drug Screening.
Job Posted by ApplicantPro
Production Support Technician IV (Onsite)
Remote support technician job in Burnsville, MN
Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here: **********************************************************************************************
Security Clearance:
None/Not Required
Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.
This job is for a Production Support Technician, covering the Air Data Sensors portfolio of products on 3rd shift. You will support the needs of the manufacturing floor in real time, helping to answer questions and remove barriers to production.
You will also have opportunities to apply your advanced skills solving complex problems and adapting procedures, processes, and techniques. To be successful accomplishing tasks and goals in this position, you will need experience making sound, data driven decisions and taking calculated risks.
You will have the opportunity to develop your skills and career learning from senior professionals and following your individual development plan.
WHAT YOU WILL DO:
* Identify, disposition, and help progress products that are non-conforming.
* Support manufacturing activities through the resolution of production problems, fabrication of complex hardware, equipment, and training.
* Self-manage workflow throughout area with minimal guidance, to achieve team goals.
* Estimate timeline of defect resolution or process enhancements.
* Identify and correct minor process, material, design, or equipment problems
* Actively participate in material review activities including troubleshooting of non-
* Conformances and disassembly of nonconforming products to identify root cause.
* Perform mid-level (moderately complex) testing or mechanical operations on production/repair hardware including troubleshooting to component level.
* Provide skill specific training to improve technique and/or understanding of theory of operation.
* Perform technical tasks based on written or verbal instructions. Utilize technical assets.
* Utilize microelectronic, electronic, optical, electro-optical, mechanical, or electromechanical equipment.
* Perform advanced troubleshooting, calibration or modification of hardware, fixtures, and software.
* Apply technical expertise in the Quality Escape evaluations,
* Help in development and maintenance of complex products, devices, tests, or procedures under constantly changing conditions
* Assist in designing fixtures or mechanical parts.
* Provide technical solutions to engineering.
* Participate on safety initiatives.
* Provide accurate recording of time changes, test data. Parts usage, etc. This requires data interpretation.
* Generate reports from test results and communicate results or take immediate corrective action to assure proper disposition of items in question.
* Utilize multiple databases to create/use necessary information to provide information for decision making requiring judgment.
* Manage technical assets which requires support from personnel, outside sources, and other functional groups to complete tasks.
* Requisition, manage, and maintain technical assets.
QUALIFICATIONS YOU MUST HAVE:
* Typically requires HS diploma (or equivalent, e.g. G.E.D in the US) or vocational/technical education in related discipline with a minimum of 4 years of relevant experience
* 4+ years of experience as a production support technician.
QUALIFICATIONS WE PREFER:
* Strong mathematical skills
* Previous manufacturing work experience
* SAP experience
* Strong blueprint understanding
SCHEDULE:
3rd Shift
Friday, Saturday, Sunday 6AM-6:30PM
WHAT WE OFFER
BENEFITS
Some of our competitive benefits package includes:
* Medical, dental, and vision insurance
* Three weeks of vacation for newly hired employees
* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
* Tuition reimbursement program
* Student Loan Repayment Program
* Life insurance and disability coverage
* Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
* Birth, adoption, parental leave benefits
* Ovia Health, fertility, and family planning
* Adoption Assistance
* Autism Benefit
* Employee Assistance Plan, including up to 10 free counseling sessions
* Healthy You Incentives, wellness rewards program
* Doctor on Demand, virtual doctor visits
* Bright Horizons, child and elder care services
* Teladoc Medical Experts, second opinion program
* And more!
Learn More & Apply Now!
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day.
The salary range for this role is $50,924 - $95,511. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Auto-ApplyCNC Equipment Reliability Lead Technician
Remote support technician job in Big Lake, MN
Shape reliability at the heart of medical device manufacturing
At TOMZ Corporation, you'll be the go-to expert ensuring our production machinery performs flawlessly. As a CNC Equipment Reliability Lead Technician, you will champion uptime across all equipment assigned to the Factory and partner with Engineering on production initiatives that move the business forward. You'll coordinate closely with Plant Maintenance, guide best practices for the maintenance group, and provide hands-on technical support to strengthen production reliability alongside cross-functional teams.
What a day might look like
Begin with a safety-first huddle, validating adherence to department safety measures and work instructions while modeling a culture of safety for co-workers.
Walk the line to repair and maintain production assets-both electrical and mechanical-prioritizing critical CNC and PLC-controlled equipment.
Open electrical control panels to diagnose faults; as an Arc Flash certified professional, safely perform work on “live” panels when required.
Review diagrams, schematics, and specifications; use precision measuring instruments to pinpoint issues and verify tolerances.
Update or write ladder logic for existing and new installations; create PLC programs and electrical drawings to support troubleshooting and modifications.
Install electrical, air, and data drops for machines; design and implement electrical circuits and enabling technologies to support production.
Coordinate external contractors for specialized repairs and validate completion accuracy.
Provide leadership by selecting and implementing maintenance best practices, balancing rapid response with long-term reliability improvements.
About TOMZ
TOMZ Corporation is a leader in manufacturing devices and components for major medical device companies. We operate a modern, clean, and safe facility with state-of-the-art equipment and a rigorous focus on continuous process improvement. TOMZ is registered with the FDA as a Class 2 and Class 3 Medical Device Manufacturer and is certified to ISO 13485.
Qualifications
Education: Associate degree in a technical field or equivalent experience.
Experience: 10+ years in the equipment maintenance field.
Technical breadth: Prior work with CNC and PLC-controlled equipment; ability to perform routine maintenance on CNC manufacturing equipment, troubleshoot issues, and resolve or support resolution.
Controls & documentation: Read and interpret blueprints, manuals, wiring diagrams, schematics, and specifications; monitor, modify, or author programmable ladder logic.
Tools & methods: Proficiency with precision measuring instruments and MS Office programs.
Work style: Hands-on self-starter who can operate independently or within a team; strong time management to prioritize throughout the day.
Communication: Strong verbal and written English skills.
Additional responsibilities as outlined in the full job description.
Benefits & environment
Competitive compensation
401(k)
Health, dental, and vision coverage
Paid time off
A modern facility designed for safe, efficient, high-quality work
TOMZ is an Equal Opportunity Employer
Technical Support Team Lead
Remote support technician job in Minnetonka, MN
At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients' lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values. UVP has a new opening for a Technical Support Team Lead in Minnetonka. SUMMARY The Technical Support Team Lead will be responsible for day-to-day end user and systems support and maintenance and provide guidance and mentoring to colleagues. Starting pay is $25.00-30.00/hour. ESSENTIAL DUTIES AND RESPONSIBILITIES
Utilize ticketing system to receive, troubleshoot, and resolve support requests.
Work closely with Application Specialists to support, troubleshoot and resolve core application issues.
Coordinate with third party vendors and additional IT resources to provide technical support to end users via phone, email and/or in person.
Participate and assist with new software and hardware implementations, create documentation, and perform software testing and evaluation as needed. Implementations or new deployments may require hours to be worked after regularly scheduled weekday hours or on weekends dependent on each situation.
Work closely with users from all levels on related projects to utilize resources, prioritize tasks, and ensure quality and on-time delivery.
Adhere to all regulatory requirements. Assist with the development of processes and procedures to ensure compliance with regulations and requirements.
Train/develop/mentor both new and current Support Specialist to ensure end users receive a great experience every time.
Take lead on applicable projects that IT is involved in and report progress back to manager while adhering to project deadlines and communicating with affected parties.
Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree plus four or more years' experience supporting the IT function, or an equivalent combination of education and experience. Previous IT experience in healthcare preferred.
Functional knowledge of Windows and Mac Operating Systems, Microsoft Office, SharePoint, and Active Directory required.
Very strong conceptual, analytical, judgment and communication abilities, with an emphasis on the ability to communicate with technical and non-technical audiences.
The ability to lead by example, mentor others, and manage projects will ensure candidate excels in this position.
HOURS & TRAVEL
Must be able to travel to all UVP MN locations as needed. Must have a reliable transportation. Company will reimburse for mileage when traveling between sites.
BENEFITS
Health Insurance (medical, dental, vision, HSA)
Paid Time Off (PTO)
Holiday Pay
401K Retirement Savings Plan
Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
Employee Assistance Program
Employee Discounts
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Technical Support Engineer
Remote support technician job in Ellsworth, WI
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $21.25/Hour
IT Intern
Remote support technician job in Northfield, MN
. Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
Provide accurate and consistent support in assigned department
Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
Escalate issues as appropriate
Provide end user support of hardware and software systems
Maintain, review and update department documentation, problem and solution documentation and procedures and processes
Maintain files for IT service requests
Ensure proper protocols are followed for all submitted requests
Track application and system documentation as well as training materials
Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
Conduct testing on systems and document results
Collaborate with other IT staff and vendors to provide support
Create, monitor and process user requests following established procedures
Assist and mentor help desk staff and ensure help desk coverage
Assist in troubleshooting spreadsheets, databases and other office productivity tools
Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
Assist Network Team in supporting and maintaining of the network infrastructure
Install and upgrade computer components and software, manage virtual servers and integrate automation processes
Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
Manage Data Center, including power and environmental requirements
Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs
* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
Preferred:
Previous guest service experience
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to manage projects in a timely and efficient manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
REQUIRED TRAINING
Treasure Island guest service training
Any position-related training as determined by division director
PHYSICAL DEMANDS
Must be able to walk and / or stand for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel and stoop
Must have the ability to independently lift up to 25 pounds on a frequent basis
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Information Technology Support Engineer
Remote support technician job in Eden Prairie, MN
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.