Remote Support Technician Jobs in Minnesota

TCI has an immediate need for an IT Support Technician in St Paul, MN. This is not a Corp2Corp opportunity. This is a long-term contract opportunity. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits. Please note that this position requires US Citizenship or Permanent Residence. SUMMARY The Support Technician will provide comprehensive computer hardware and infrastructure support at a refinery or field locations. This position works closely with other information technology specialists, integrators, and supervision as applicable to ensure the computing environment, assets, and supporting architecture are reliable and secure while also ensuring adherence to corporate standards. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate's experience and qualifications. RESPONSIBILITIES Process service desk tickets. Provide direct customer support and on-going technology maintenance for both the Business and refinery environments. Manage Workstation and related software. Provide support for connectivity across the LAN/WAN. Provide Application and network support. Installs, maintains and supports all the field IT systems. Includes desktop and laptop computer hardware, Microsoft Windows Operating Systems and configuration; software installation, network and stand-alone printers, remote access, network switching and cabling, audio visual equipment, mobile devices support, Cisco telephones, radios, server computer hardware. Creates and updates IT technical documentation as necessary. After hours support when needed. REQUIREMENTS Minimum 2 years of experience with Windows 10/11, MS Office 2016/2019 or O365 2+ years of experience working with network printers, workstations and related software, connectivity, server, backup, security, and other equipment-based IT support 2+ year experience providing remote access, audio visual equipment, mobile devices support. Minimum of a High School Diploma. Candidate must participate in On-Call coverage (Site is 24 x7 Operations). Ideal candidate will have strong people skills coupled with being a self-starter. Have a clean background with the ability to obtain a TWIC clearance. DESIRED (PREFERRED) QUALIFICATIONS Certifications Preferred: A+, Net+, MCITP. Network experience is a plus. Experience with network switched Ethernet cabling & AV (audio visual) equipment.

Title: Desktop Support Specialist Duration: 6 month contract to hire Pay: $30/hr W2 We are looking for a Desktop Support Specialist to join our team! We are looking for someone with Active Directory, Azure, and O365 experience. Apply today to be considered!

WE ARE HIRING AVASO Technology Solutions is currently seeking a IT Support Specialist Level 2 As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world's largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website:- ************************** Position: IT Support Specialist Level 2 Location: Bemidji, Minnesota, United States Position type: Part-Time As part of the AVASO, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description. Looking for someone who supports the Corporate IT Business community, providing second level support for End user desktop and IT Site support issues, and assists management team with day-to-day operations of the group. Receives, assesses, troubleshoots, and escalates support incidents & requests. Key Responsibilities: Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Skills: Bachelor's degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. In addition, the IT Support Specialist Level 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets. . Education and experience: Typically requires 2+ years of related experience.

Job Description: Conference Room Support Specialist Contract length: 6-Month Contract We are an Microsoft driven organization moving towards fully equipped Teams rooms, with 37 conference rooms across two buildings on our Lakeville campus. As we work closely with our AV team to finalize room setups, we seek a dedicated contractor to help bridge the gap in our IT team. Role Overview: This role involves providing white-glove support for conference rooms, ensuring that all technical issues, particularly those related to Microsoft Teams, are resolved promptly and professionally. The ideal candidate will have experience in conference room setup and troubleshooting, be comfortable in high-visibility settings, and have a proactive, problem-solving mindset. Key Responsibilities: - Provide concierge-level support for conference rooms. - Troubleshoot technical issues related to Teams, including audio, video, and equipment rebooting. - Act as an on-site contact, available to address and resolve urgent issues as they arise. - Perform basic tasks like reimaging PCs if needed, although this is not the primary focus. - Ensure rooms are functional and proactively address issues before meetings. - Work with a third-party vendor for automated monitoring connections. Requirements: - Experience with conference room setups and a strong technical troubleshooting background with Microsoft Teams. - Comfortable working in high-visibility situations, where quick problem resolution is essential. - Strong communication and interpersonal skills to work effectively with diverse groups. - Professionalism, reliability, and the ability to handle stressful situations calmly.

Would like someone that has worked in a manufacturing environment as part of the role will be troubleshooting Looking for an experienced and customer-focused Desktop Technician to join the team. The ideal candidate will have at least 5 years of hands-on experience in desktop support, demonstrating a strong grasp of desktop hardware, software, and networking. This role involves providing support in various environments, including in-person and remote settings, and collaborating with manufacturing teams to address technical needs. Key Responsibilities: Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Ensure that new systems are integrated smoothly into the organization's infrastructure. Offer advanced support for both Windows and mac OS operating systems, as well as enterprise applications. Address high-priority incidents promptly and efficiently. Ensure that issues are resolved in a timely manner to minimize downtime. Perform regular maintenance including system backups, software updates, and hardware repairs. Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for future reference. Work closely with IT team members and other departments to tackle complex technical problems. Contribute to IT projects and initiatives as needed. Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. Collaborate with vendors and service providers for repairs and upgrades. Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. Qualifications: At least 3 years of experience as a Desktop Technician or in a similar IT support role. A degree in Information Technology or a related field are preferred but not required. Proficiency in Windows and Mac OS operating systems. Familiarity with Microsoft Office Suite. Strong understanding of network fundamentals. Experience with Active Directory, Group Policy, and remote desktop tools. Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. Demonstrated commitment to high-quality customer service and support. Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.

Currently, Company utilizes NCR for their level 1 desk. Their current manager is going on paternity leave starting Dec. 5 so is looking for someone who can come in and tackle level 1-3 issues as well as triage issues to the appropriate line of defense. Most issues would revolve around OLO (online ordering), R365 (Restaurant Management Software) and Aloha. Day to day responsibilities will include password resets, adding and creating new users, editing permissions, and working through level 1-3 issues within TeamViewer. This person would support 49+ Company locations. OS, Help desk, restaurant Top Skills Details: Support,Troubleshooting,Customer service,Windows 10,Active directory,Technical support,POS Additional Skills & Qualifications: Excellent communication and interpersonal skills Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a skilled and experienced IT Network Administrator to join our dynamic team. The ideal candidate will be responsible for the maintenance, configuration, and reliable operation of computer networks within the organization. This role involves ensuring the integrity of network infrastructure, data security, and network performance optimization. The IT Network Administrator will collaborate closely with IT teams, management, and other departments to support the organization's technological needs and objectives. Please note: This role is not eligible for anyone requiring a visa/work permit sponsorship Key Responsibilities: Design, deploy, and maintain network infrastructure, including routers, switches, firewalls, and other hardware. Configure and manage network equipment to ensure optimal performance, reliability, and security. Monitor network traffic, troubleshoot issues, and implement necessary solutions to resolve network problems promptly. Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection systems. Conduct regular security audits and vulnerability assessments to identify and mitigate potential security risks. Develop and enforce network security policies and procedures to safeguard sensitive data and protect against unauthorized access. Administer user accounts, permissions, and access rights across the network. Manage network resources, such as IP addresses, domain names, and network services. Monitor network performance and implement optimizations to ensure efficient data transmission and minimal downtime. Provide technical support and troubleshooting assistance to end-users regarding network-related issues. Collaborate with IT support teams to resolve escalated network problems in a timely manner. Document network configurations, procedures, and troubleshooting steps for future reference. Plan and execute network-related projects, such as network upgrades, expansions, and migrations. Coordinate with vendors and contractors to procure necessary hardware, software, and services. Ensure that network projects are completed on time, within budget, and according to specifications. And other responsibilities or duties as assigned. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience as a Network Administrator or similar role, with at least 3+ years of relevant experience. In-depth knowledge of networking protocols, technologies, and standards (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs). Hands-on experience with network hardware and software, such as routers, switches, firewalls, and network monitoring tools. Strong understanding of network security principles and best practices. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex network issues. Effective communication and interpersonal abilities, with a customer-focused approach to IT support. Relevant certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+, CISSP) are a plus. This position may require occasional evening or weekend work to perform system maintenance or address critical issues. The IT Network Administrator will be expected to stay updated on emerging technologies and industry trends to continuously improve network infrastructure and security. Ability to lift heavy infrastructure equipment up to 50Lbs.

The Network Administrator will represent his/her department towards the Business Units and project teams and will ensure a determining role in the management, support, maintenance, implementation, administration, and lifecycle management of network environments. Job Responsibilities: The candidate must be able to do the following: -Design, implement, and manage Palo Alto Networks firewalls and security infrastructure. -Configure and maintain security policies, rules, and access controls on Palo Alto firewalls. -Monitor and analyze network traffic to identify potential security threats or vulnerabilities. -Troubleshoot and resolve network security issues, including firewall misconfigurations or performance problems.

Responsibilities - Looking for a 0-2 year old resource who has some background with Windows and Microsoft Office Printer troubleshooting Will be working with a lot of non technical employees, so will need to be able to assist with a lot of basic IT issues Good personality and hard worker is key Need a clean driving record, as this resource will be doing local driving from site to site. Must pass background and drug screening Pay range and compensation package - 17-23/hr plus benefits

We're looking for a Customer Service Support Specialist to join our team! The Customer Service Support Specialist will provide comprehensive administrative support to ensure the efficient operations of the Default Management Team. This role requires a high level of organization, attention to detail, and the ability to handle multiple tasks simultaneously. The ideal candidate will be proactive, adaptable, and capable of working effectively both independently and as part of a team. Key Responsibilities Update bank information in our accounting system of record Generate and prepare customer letters as requested by the Default Management team Research with payment application as needed Prepare and generate files for submission to third-party collection agencies Gather, analyze, and compile data for various projects and reports, ensuring accuracy and relevance Submit requests to third-party vendor portal for site visits as requested by the Default Management team Special projects or other duties, as assigned Skills & Specifications Detail-oriented with strong organizational skills Ability to work independently, manage time effectively, and meet deadlines consistently Strong written and verbal communication skills Proficient in Microsoft Office Suite (Word, Excel) Education & Qualifications High school diploma or equivalent Previous experience in an office environment or administrative role preferred Who is Channel? We are a leading provider of equipment finance and working capital funding solutions for small businesses, exclusively through Equipment Finance Companies. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital. Since its founding in 2009, Channel has originated over 16,000 transactions funding over $1-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years. The Legalities Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

> Technical Support Specialist Technical Support Specialist Twin Cities, MN Job Type Full-time Description ****Job Summary** (Onsite 3-4 days per week)** As a Technical Support Specialist, you'll be the trusted expert guiding our customers through technical issues and maximizing their experience with our innovative display solutions. This role is ideal for a proactive, solutions-focused individual who thrives in fast-paced environments and takes pride in delivering exceptional support. You'll assist clients with a wide range of technical questions, support device and software orders, and contribute to a collaborative workplace where all team members can thrive. ****Key Responsibilities**** * **Customer Support**: Act as the primary contact for customer inquiries on software, hardware, and third-party integrations, ensuring each interaction reflects our commitment to top-notch service. * **Issue Management**: Triage, resolve, and escalate support requests as needed, working closely with Customer Success, QA, and Engineering for effective resolutions. * **Order Fulfillment**: Coordinate the provisioning and packaging of hardware and software orders to ensure smooth, accurate delivery. * **Remote Assistance**: Support installations at client and partner locations, helping clients achieve seamless setup. * **Operations & Communications**: Route technical issues and operational queries to the appropriate internal teams to maintain efficiency and customer satisfaction. * **Knowledge Building**: Document frequent issues and create helpful resources for customers and internal teams. * **Continuous Improvement**: Share insights and ideas regularly with the development team to improve product functionality and user experience. * **On-Call Support**: Participate in on-call rotations to provide timely assistance during off-hours. ****Who You Are**** You're an energetic, solution-oriented professional with a passion for helping customers succeed. You bring integrity, accountability, and a drive to exceed expectations, showing high responsiveness and a proactive approach to problem-solving. You're independent yet thrive on teamwork, with exceptional communication skills that make technical concepts accessible to anyone. ****Come Thrive at Skykit!**** * **Fanatical Problem Solvers**: Join a team of fanatical problem solvers with a knack for innovating and implementing solutions for digital signage and networks at scale. * **Purpose-Driven**: We're passionate about helping organizations unlock their full revenue, communication, and decision-making potential. * **Meaningful Work**: Work on impactful projects that push boundaries in digital communication and customer engagement. * **Supportive Culture**: Be part of a company where everyone is eager to jump in and help, fostering a true team spirit. **Exciting Client Base**: Work with Fortune 500 companies and enterprises that manage tens of thousands of devices-helping them streamline complex networks and achieve their goals at scale. Requirements * 2+ years in a technical support role, with a proven track record of resolving complex issues. * 2 year degree required. Bachelor's degree in a technical field preferred. * Strong technical troubleshooting abilities across desktop support, networking, Microsoft Office, and general IT. * Solid understanding of ticketing systems and managed services; networking experience a plus. * High adaptability with the ability to manage multiple priorities, meet deadlines, and stay calm under pressure. * Outstanding interpersonal and communication skills, with a knack for building relationships across all organizational levels. * Willingness to learn and adapt in a rapidly evolving technical environment. * Proficiency with Google Suite or similar software tools. If you're ready to take the lead in a customer-facing role and be a part of a team that values your expertise, we want to hear from you! Salary Description $65000-$75000 to start DOQ

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Facilities and IT Support Technician** Full Time 30+ days ago Requisition ID: 1612 Salary Range: $57,000.00 To $65,000.00 Annually **Koozie Group** If our name sounds familiar, there's a reason why. We're the people behind the iconic Koozie Can Kooler - and more! As one of the largest suppliers in the promotional products industry, you've probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver. We're looking for the right person to fill this role. Read on if you want to know more and discover how we like to *keep the good going* ! **Great reasons to join Koozie Group:** * People-first culture * Flexible schedules * Great benefits, including: + Medical HSA and HRA plans + Flex spending accounts + PPO dental + VSP vision + Employee assistance program + Employer-paid life insurance + 401(k) with employer match * PTO (Paid time off) * Advancement opportunities * Tuition reimbursement * Employee referral bonus program * Employee recognition program * Employee charitable giveback program (up to $250 value) **Job Summary:** We are looking for an experienced and customer-focused Desktop Technician to join our team. The ideal candidate will have at least 5 years of hands-on experience in desktop support, demonstrating a strong grasp of desktop hardware, software, and networking. You will be responsible for delivering advanced technical support, resolving complex issues, and ensuring the seamless operation of our IT infrastructure. This role involves providing support in various environments, and collaborating with manufacturing teams to address technical needs. The customer service prospective and personality is equally as important as the technical capabilities in performing to a high level in this position. This position is on-site at our Sleepy Eye, MN facility and is not remote/hybrid. **Key Responsibilities:** * Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. * Configure, set up, and deploy desktop computers, laptops, and other IT equipment. Ensure that new systems are integrated smoothly into the organization's infrastructure. * Offer advanced support for both Windows and mac OS operating systems, as well as enterprise applications. * Address high-priority incidents promptly and efficiently. Ensure that issues are resolved in a timely manner to minimize downtime. * Perform regular maintenance including system backups, software updates, and hardware repairs. * Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for future reference. * Work closely with IT team members and other departments to tackle complex technical problems. Contribute to IT projects and initiatives as needed. * Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users. * Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems. Provide support for machinery interfaces, industrial automation systems, and other critical production technologies. * Collaborate with vendors and service providers for repairs and upgrades. * Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment. **Qualifications/Skills:** * At least 5 years of experience as a Desktop Technician or in a similar IT support role. * A degree in Information Technology or a related field are preferred but not required. * Proficiency in Windows and mac OS operating systems. * Familiarity with Microsoft Office Suite. * Strong understanding of network fundamentals. * Experience with Active Directory, Group Policy, and remote desktop tools. * Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. * Demonstrated commitment to high-quality customer service and support. * Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively. *Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.* *Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.* *In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.*

**Opportunity:** Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Burnsville, Minnesota. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Deport Support. **Responsibilities - Desktop Support** * Provide Workstation Software Break Fix support * IMAC - PC Install, Moves, Adds and Changes * Image Loads * Asset Recovery * Asset tagging * Printer Support * Client Center (Tech Bar) Support * IT Service Management Updates * Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned **Responsibilities - Depot Support** * Manage orderly storage of equipment within client build center (depot) * Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM system * Receive returned equipment from end users and process as appropriate including: a) determine if device is to be reused or disposed based on decision criteria provided by our client, b) If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock, c) If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party, d) Update asset tracking information within the asset management system. **Qualifications:** * Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires * Knowledge of PC Imaging * Experience with change management and incident management * Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wiperol **Preferred Qualifications:** * Certified Dell Technician * Expertise in Inventory Control Requirements * Must be within driving distance of Burnsville, Minnesota and willing to work onsite * Please note that pursuant to a government contract, this specific position requires U.S. citizenship status **What is Important to Us:** * You are an excellent communicator in writing and speaking. * You have the ability to work independently but also value teamwork. * Your problem-solving skills are excellent. * You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. * You seek a community of virtue-centered co-workers and clients. **What we offer you:** As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. **More About VSO**: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at Salary Description $17.00/hr - $25.00/hr

Come Work with Us! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! ********************************************* Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN! In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge. Your Schedule: 1st shift; Full-time, 40 hours/week; Monday - Friday, 8am-4:30pm Your Responsibilities: Provide timely and accurate information to customers by phone and email Provide basic technical support to clients via email, phone, or other methods Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers Perform tier 1 and tier 2 troubleshooting steps before escalating issues Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience Verify new features within our test environment meet the defined requirements Assist other departments as needed You Must Have: High school diploma or GED Attention to detail and accuracy Ability to work independently Effective time management skills and the ability to prioritize multiple competing tasks Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner Ability to offer solutions based on knowledge of computers and the application Ability to document and communicate technical issues and solutions Ability to solve problems and think laterally (solving problems through an indirect and creative approach) We Would Also Prefer: 1+ years of experience in the field or in a related area Secondary education, preferably in the IT field About Taylor Corporation One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Accepting applicants in the following states: CT, FL, GA, MA, MN, NC, NE, NH, NJ, OH, RI, SC, TX, UT, VA This is a full-time position: Friday - Monday, 7:00 AM - 6:00 PM (EST) Internal Title: Technical Support Analyst, Tier II The primary responsibilities for this position are handling second level support in the Help Desk team. Respond, troubleshoot and generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security. Essential Duties and Responsibilities * Information Technology Support (ITS) relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals. * Responsible for technical break/fix support for all Information Technology Support (ITS) systems currently deployed in production. * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Responsible for administration, maintenance and second level support of back-end global ITS systems. * Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems in production. * Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client's SLA. * Escalate client support cases to appropriate resource following the escalation process and procedures. * Work with Dispatchers and Team Leads to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently. * Data entry may be required for new and active clients on Ticketing system. * Responsible for entering time and all work with proper updates in Ticketing system as it occurs. * Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service). * Onsite work at client locations will be required as needed. * On-call rotation. * Other duties as assigned. Customer Focus * Demonstrate exceptional customer service skills in order to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues. * Illustrated diplomacy, tactfulness and empathy when dealing with customers * Exemplified ability to defuse escalations and high-tension situations * Well-developed ability to appease customers experiencing service outages and difficulties * Ability to listen actively and ask clarifying questions to seek understanding * Experience going above and beyond duty to delight customers * Must have a genuine drive for customer satisfaction and retention Required Professional IT Certifications and Experience * Education: Bachelor's Degree in Computer Science or related field * IT Experience: 3 years minimum * Previous MSP experience, or experience supporting external customer base * One or more of the following: CompTIA or A+, Network+, Microsoft MCP * Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command * Continually advancing your knowledge base through certification courses. Decision making and Self-Management * Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases. * Skills in troubleshooting, solving problems and root cause analysis. * Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company. * Proven aptitude to work well in a team or independently with minimum supervision. * Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment. Troubleshooting * Ability to troubleshoot complex problems, analyze possible root causes and educate customers to perform troubleshooting * Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status. Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

See our **Vendors** Teamtailor Department **Information Technology** Our **IT department** is the backbone of innovation and efficiency, powering the technology that drives our success. From maintaining robust systems to developing cutting-edge solutions, our team ensures seamless operations and supports the digital transformation of the company. We thrive on solving complex challenges, staying ahead of industry trends, and safeguarding our infrastructure. If you're passionate about technology and want to shape the future with your expertise, the IT team is where your skills can truly shine.

(+8 selected) Information Technology Location Coborn's Support Center St. Cloud, Minnesota Category Information Technology Location Coborn's Support Center St. Cloud, Minnesota Category Information Technology

We anticipate the application window for this opening will close on - 9 Dec 2024 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life**The preferred working location for this role is the Medtronic facility located in Mounds View, Minnesota; however, the individual may also work remotely within the US or onsite at another US-based Medtronic facility. We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! ***************************************** THAT CHANGE LIVES** * Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes. * Involved in planning of system and development deployment as well as responsible for meeting hardware and software compliance and security standards. * Evaluates interface between hardware and software, operational requirements and characteristics of overall system. * Establishes and documents system design, parameters and formats, ensures hardware and software systems functionality, performance and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities. * Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage. * May document testing and maintenance of system updates, modifications, and configurations. * May act as a liaison with key technology vendor technologists or other business functions. * Function Specific: Strategically design technology solutions that meets the needs and goals of the company and its customers/users. * Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required. * Gather and prioritize integration requirements. * Test the quality of a product and its ability to perform a task or solve a problem. * Perform basic maintenance and performance optimization procedures in each of the primary operating systems. * Technology: Using computational thinking to define technological solutions to real life problems. * Design technology that allows for the optimal user experience and broad accessibility. * Ability to document detailed technical system specifications based on business system requirements. **MUST HAVE** (Minimum Qualifications) * High school diploma (or equivalent) and 12+ years of experience OR * Bachelor's degree and 7+ years of experience or advanced degree and 5+ years of experience **NICE TO HAVE** (Preferred Qualifications) * Previous Medtronic experience * Requires mastery of a manufacturing area and full knowledge of industry practices, typically obtained through advanced education combined with experience. * May have broad knowledge of project management. * May have broad knowledge of project management. * Strong understanding of production planning, scheduling, and control processes. * Experience leading SAP projects and working with cross-functional teams. * Excellent analytical, problem-solving, and communication skills * Familiarity with lean manufacturing principles and production optimization strategies * Strong leadership and project management capabilities. * Ability to work in a dynamic, fast-paced environment and manage multiple priorities and projects. * Proven expertise in SAP PP configuration, customization, and integration with other SAP modules. * Experience with SAP ECC and migration to S/4HANA and Fiori apps related to SAP Production Planning module. * Knowledge of ERP integration with MES (Manufacturing Execution Systems) and other production systems. * SAP PP certification is highly desirable **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$116,000.00 - $174,000.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).Medtronic benefits and compensation plans **About Medtronic**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people. We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people.

**PCI FUTURE INFORMATION TECHNOLOGY (IT) OPPORTUNITIES - St. Cloud, MN** At PCI, we're always seeking talented IT professionals to join our innovative growing team! Whether you're an experience developer, system administrator, data analyst, or just starting your career in the IT field, we encourage you to connect with us. If you don't see a current opening that matches your expertise, feel free to submit your application for future IT opportunities. Create your profile on our website to upload your resume. This way, you can also set up job alerts to be notified when a relevant IT position in your preferred role or department becomes available. Keep reading to discover more about PCI and what we have to offer! **WHO WE ARE:** PCI is one of the nation's leading indirect consumer lenders to offer financing to the direct sales industry. We remain a stable, mid-sized, family-owned business by earning and extending trust through Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, & Consistency. *Work In A Positive and Diverse Environment:* * *We are a workplace that fosters appreciation, growth, diversity, and inclusiveness. We strive to be a relationship-driven company by building a community of positivity driven by the people we hire. PCI provides a positive work environment by ensuring a bright, clean, technology-forward in-person office space to enhance employee morale and on-the-phone customer interaction.* *Make A Difference:* * *At PCI, our Values come first and part of our Values state, “As Stewards, we create value through competency, consistency and commitment”. Part of that commitment is the commitment we have to our community. When you join our team, you become part of a company that celebrates giving back. We partner with local nonprofit organizations and are proud to give back when and where we can. We have multiple benefits that help our employees further support and make a difference in our communities.* *Start Your Path To Success:* * *We strive to create an engaging work environment at PCI; where employees feel they have a voice and a place within the company. In doing so, we encourage career growth by providing employees with the resources and services they need to take the next step in their careers. We take great pride in our ability to promote motivated and successful team members to other positions within the company.* **OFFICE LOCATION:** * *Some positions require in office requirements - based on business needs and the role's essential functions.* **HOURS/SCHEDULE:** * Full-Time, 38 - 40 Hours per week * Intermediate, 30 - 38 Hours per week * Part-Time, up to 29 Hours per week **COMPENSATION:** * $20.00/hour. & Up, *starting compensation based on your unique skillset.* **BENEFITS:** PCI has standard and competitive benefit plans, which include group medical/dental/vision, short term disability, long term disability as well as an attractive group of voluntary benefits. To learn more about our benefits, . * **PCI will match 100% of your 401k deferrals up to 5%** * **Annual Discretionary Bonus** * **8 Paid Holidays** * **Tuition Reimbursement** * **Student Loan Match Program** * **Paid Maternity and Paternity Leave** * **Paid Time Off (PTO)** * **Donation Matching & Paid Volunteer Time** **EQUAL EMPLOYMENT OPPORTUNITY:** PCI is an equal employment opportunity employer that is committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at **********************************. **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** **Experience** **Licenses & Certifications**