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Remote support technician jobs in Nampa, ID

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  • On-Call IT Field Technician & TV Configuration - Boise City, ID - Hiring NOW

    Geeks On Site 3.1company rating

    Remote support technician job in Nampa, ID

    Job DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly 27d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Remote support technician job in Meridian, ID

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $53k-72k yearly est. 27d ago
  • Client Insights Analyst

    Recorgroup

    Remote support technician job in Eagle, ID

    RecorGroup' Intelligence team is on a mission to create simple solutions for our client's complex problems. We are seeking a person who wants to service CPGs into growth with the use of data insights and data storytelling. The Client Insights Analyst holds a pivotal role in ensuring exceptional support and a seamless experience for our clients. The Analyst focuses on building and maintaining strong client relationship and driving continuous improvement in service delivery, with a specialization in data storytelling and data mining. Responsibilities: Data Storytelling & Presentation: Transform complex data into compelling client narratives. Craft client-specific data stories aligned with unique needs and objectives. Communicate insights through strategic storytelling techniques. Design and develop data-driven presentations for client meetings, reviews, and proposals. Ensure presentations are clear, data-focused, and aligned with client objectives. Client Services & Communication: Serve as the main point of contact for top-tier clients, utilizing data storytelling to engage and retain clients. Anticipate future data needs and offer proactive, relevant data-driven solutions. Regularly engage with clients to assess data needs, address concerns, and provide data-driven support. Facilitate communication and collaboration between cross-department teams. Research and stay up to date on industry, customer, and category trends. Assist in gaining ongoing meetings with key customers for our clients. Skills and Qualifications: Strong analytical and problem-solving abilities. Creativity and innovation in data storytelling and presentations. Excellence in communication and presentation delivery. Deep understanding of client service principles. Proficiency in data analysis and visualization tools (Excel, Tableau, Power BI, etc.). Proactive, results-driven approach with continuous learning mindset. Educational Qualifications: Bachelor's degree in business, marketing, data science, or a related field. Certification in data visualization or related areas is a plus.
    $39k-66k yearly est. 60d+ ago
  • Systems Support Technician 2

    Northwest Nazarene University 3.4company rating

    Remote support technician job in Nampa, ID

    Full-time Description The Information Technology Services (ITS) department at NNU is seeking someone to provide legendary user support and customer service. The Systems Support Technician 2 leverages technology to serve NNU's students and employees. This position elevates the computing environment through the analysis and implementation of policies and patches. The Systems Support Technician 2 works closely with a team of staff to provide support. This position is a full-time, non-exempt position and will report to the IT Operations Manager. Essential Functions Prioritizes, coordinates, delegates, and completes user support requests and trouble tickets. Serves as a point of escalation for System Support Technician 1 and help desk. Performs user account management and configuration. Acts as liaison with departments to ascertain needs and recommended solutions. Assists in scheduling and management of Student Technical Assistants Develops and enhances campus computer images and processes for supported hardware. Designs and implements workstation configurations and software settings. Performs deployment and upgrade of workstation hardware and software as required. Implements and automates new and existing software packages. Manages and enforces system update policies (mac OS, iOS, Windows). Assists in the development and implementation of IT policies, procedures, and best practices. Builds, installs, and upgrades tools for campus computer labs. Maintains asset management and assists with lifecycle procurement and disposal. Troubleshoots with contracted team for installations and repairs. Performs data cleanup and analysis for ITS systems. Performs other duties as assigned. Requirements Minimum Qualifications Associate's degree (in Information Technology) or equivalent combination of education, technical certifications, and experience in the following: Three (3) years or more experience in Tier 2 help desk support. Apple DEP, School/Business Manager, JAMF. Microsoft 365 (Teams, SharePoint, Office), Microsoft Admin Center, Entra, and Active Directory. Configuration Manager, PDQ Deploy/Inventory. Print Server and Printer Networking Enterprise Resource Planning and Student Information Systems. Intermediate knowledge of networking environments and principles. Basic scripting knowledge and skills. Experience with Change Management Processes. Strong written and verbal communication skills. Intermediate knowledge of Audio Visual and Classroom Presentation systems. Ability to lift up to 50 pounds with or without reasonable accommodation. Preferred Qualifications Bachelor's Degree (in Information Technology) or equivalent education. 4 - 5 years of relevant experience. Relevant experience with the culture of higher education. Compensation Salary will be determined by the educational background and experience. Personnel receive a generous benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program. Application Process To be considered for this position, a complete application packet must be received.? Complete application packet will include the following: Letter of interest Application form Resume Statement of Faith Two professional reference letters Letter of reference from pastor or elder Northwest Nazarene University is an Equal Opportunity employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right, to prefer employees on the basis of religion. (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).
    $33k-39k yearly est. 10d ago
  • Tier 1 Help Desk IT Support

    Pennant Group

    Remote support technician job in Eagle, ID

    We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field. This role is on site in Boise/Eagle, Idaho. What you'll Do Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach. Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. Install, configure, and maintain computer systems, software applications, and peripheral devices. Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution. Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment. Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources. Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing. Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge. Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context. Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge. Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices. Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing. Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI. On-call rotation will be required. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. What We're Looking For A passion for technology BS Degree in Computer Science or Information Systems, or equivalent experience 1+ Years of experience providing technical support Experience with a ticketing system such as Zendesk or ServiceNow An understanding of Active Directory and M365 Excellent problem-solving skills Willingness to learn new tech and advance your career Good verbal and written communication skills A strong work ethic, with a focus on delivering quality service and support Location: Onsite in Nashville, TN Compensation: $60,000- $65,000.00 The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. Why Join Us? Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second - We prioritize and support our team so they can deliver exceptional care. Accountability - Own your work and outcomes. Passion for Learning - Grow continuously with curiosity and a culture of learning. Love One Another - Build authentic, respectful, and trusting relationships. Intelligent Risk Taking - Innovate and challenge the status quo. Celebrate - Recognize the small wins, they add up! Ownership - Be the CEO of your role. Additional Benefits: True Work-Life balance - We believe in taking care of yourself before you take care of others! Full benefits package (medical, dental, vision, 401(k) with match) Paid time off, holiday pay, and professional development Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care. ******************** Pennant Service Center 565 Marriot Dr. Suite 200 Nashville, TN #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.
    $60k-65k yearly Auto-Apply 5d ago
  • Tier 1 Help Desk IT Support

    The Pennant Group, Inc.

    Remote support technician job in Eagle, ID

    We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field. This role is on site in Boise/Eagle, Idaho. What you'll Do * Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach. * Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary. * Install, configure, and maintain computer systems, software applications, and peripheral devices. * Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs). * Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution. * Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests. * Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment. * Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources. * Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing. * Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge. * Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments. * Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context. * Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge. * Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices. * Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing. * Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI. * On-call rotation will be required. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. What We're Looking For * A passion for technology * BS Degree in Computer Science or Information Systems, or equivalent experience * 1+ Years of experience providing technical support * Experience with a ticketing system such as Zendesk or ServiceNow * An understanding of Active Directory and M365 * Excellent problem-solving skills * Willingness to learn new tech and advance your career * Good verbal and written communication skills * A strong work ethic, with a focus on delivering quality service and support Location: Onsite in Nashville, TN Compensation: $60,000- $65,000.00 The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description. Why Join Us? Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, "CAPLICO": * Customer Second - We prioritize and support our team so they can deliver exceptional care. * Accountability - Own your work and outcomes. * Passion for Learning - Grow continuously with curiosity and a culture of learning. * Love One Another - Build authentic, respectful, and trusting relationships. * Intelligent Risk Taking - Innovate and challenge the status quo. * Celebrate - Recognize the small wins, they add up! * Ownership - Be the CEO of your role. Additional Benefits: * True Work-Life balance - We believe in taking care of yourself before you take care of others! * Full benefits package (medical, dental, vision, 401(k) with match) * Paid time off, holiday pay, and professional development * Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success. About Pennant Services We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care. ******************** Pennant Service Center 565 Marriot Dr. Suite 200 Nashville, TN #onsite The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.
    $60k-65k yearly Auto-Apply 4d ago
  • TECHNICAL SUPPORT SPECIALIST (T & E)

    City of Yonkers, Ny 3.6company rating

    Remote support technician job in Eagle, ID

    OPEN-COMPETITIVE EXAM NO. 2050 * CONTINUOUS RECRUITMENT * SALARY (LIBRARY): $75,032 - 88,094 RESIDENCY REQUIREMENT WAIVED This position is responsible for providing all areas of computer related technical support including installation, configuration, maintenance, troubleshooting and repair of personal computers, peripherals, applications software and telecommunication equipment and services. The incumbent has the added responsibility of recommending alternative procedures to users whenever appropriate. While the ability to exercise independent judgment is a requirement, general supervision is received from administrative personnel. Does related work as required. TYPICAL WORK ACTIVITIES: (Illustrative Only) * Installs, diagnoses, troubleshoots, maintains, configures and repairs computers, peripherals, monitors, network printers and other technology information equipment. Works with equipment vendors to further troubleshoot advanced issues or replace equipment under warranty; * Performs preventive maintenance, software and hardware upgrades on all technology equipment; * Installs and configures software applications on computers; * Creates, maintains and troubleshoots users in the domain management system and adjusts security access rights; * Provides technical support by phone, email or in person to users, and records interactions in the help desk ticketing system; * Discusses software and hardware needs with users to determine what needs to be modified or upgraded; * Troubleshoots technical problems; notifies and work with appropriate IT staff members to keep abreast of current issues and runs diagnostics on equipment; * Maintains database of workstations and any IT related equipment; * Provides maintenance of the telephone system and handset equipment, including equipment replacement and assisting users with configurations changes; * Logs, tracks and follows up on all users, concerns and problems; notifies users of impending down time during regularly scheduled hours; * Prepares forms, reports, and statistics as required. MINIMUM QUALIFICATIONS: (A) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications; or (B) Graduation from high school or possession of a High School Equivalency Diploma and four (4) years of experience as described in (A); or (C) An equivalent combination of education/training and experience as defined by the limits of (A) and (B). SPECIAL REQUIREMENT: Possession of a Class D Driver's License valid in the State of New York; Ability to lift 30 lbs. SUBJECT OF EXAMINATION: The examination will consist of: a rated evaluation of training and experience. Only your rating on the evaluation of training and experience will be considered when computing final scores. RATED EVALUATION OF TRAINING AND EXPERIENCE You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information.
    $30k-38k yearly est. 60d+ ago
  • Information Technology Specialist (INFOSEC)

    Department of The Air Force

    Remote support technician job in Mountain Home Air Force Base, ID

    Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on
    $52.7k-139.7k yearly 2d ago
  • Operations Support 2 (Caldwell, ID)

    Simplot 4.4company rating

    Remote support technician job in Caldwell, ID

    The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. Summary Under general supervision, this role is responsible for executing a range of operational tasks critical to agronomic service delivery and facility performance, including: * Safe and efficient transportation of agricultural inputs (fertilizers, chemicals) to customer locations in compliance with DOT regulations * Routine and preventive maintenance of mechanical systems, application machinery, and plant infrastructure * Accurate blending and handling of bulk and packaged fertilizer materials per formulation specifications and safety protocols This position requires mechanical aptitude, attention to detail, and a strong commitment to operational safety and agronomic service standards. Key Responsibilities * Maintenance & Operations - Perform a variety of tasks including equipment and plant maintenance, general housekeeping, and operating machinery to blend fertilizer. Maintain a clean, organized vehicle and assist with warehouse and yard material organization. * Product Handling & Delivery - Load and deliver fertilizer and chemicals to customers. Ensure accurate, timely, and safe product deliveries and applications where applicable. * Inventory & Warehouse Management - Receive and unload products, conduct inventory checks, and manage storage functions to maintain efficient warehouse operations. * Regulatory Compliance & Safety - Ensure proper vehicle loading and operation in compliance with DOT, OSHA, and Hazmat regulations. Adhere to all company and customer safety protocols. * Support & Special Projects - Assist with special projects, attend training sessions, provide backup support when needed, and perform other duties as assigned by supervisors or managers. * Brand Representation - Represent and promote the Simplot brand to customers, employees, and the community as a best-in-class agricultural distributor. Disclaimer ‑ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Typical Education High school diploma or general education degree (GED) Relevant Experience * 1+ years of related experience and/or training * Familiarity with basic farm equipment and general agricultural operations * Basic understanding of mechanical, electrical, welding, and metal fabrication principles are a plus * Working knowledge of local geography, including roads, farms, and field access points are a plus * Proven ability to perform multiple tasks in succession, such as blending products, loading trucks, and making deliveries * Skilled in the safe and accurate operation of heavy equipment, including sprayers/applicators and semi-truck/trailer combinations * Comfortable using computers, including Microsoft Office Suite, Outlook, and mobile applications * Ability to quickly learn and navigate company-specific software systems * Strong verbal and written communication skills * Able to collaborate effectively with management, team members, and customers Requirements * Must have a Class A or Class B Commercial Driver's license (CDL) with endorsement to drive a ten-wheeler and trailer with air brakes on the highway * Must have or be willing to obtain the following Endorsements: * Hazmat * Tanker * Must be able to lift minimum 50lbs * Must be willing and able to work Ag Industry hours as seasonal needs dictate, which may include: * early mornings * late evenings * weekends * holidays Other Information Combination of education, training and/or experience will be considered for this position This role does not offer relocation support; candidates must be local or willing to relocate independently. * This position is not eligible for relocation. Job Requisition ID: 24267 Travel Required: None Location(s): SGS Retail West Canyon - Caldwell Country: United States The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
    $27k-32k yearly est. 37d ago
  • IT Intern- Business Intelligence Meridian or Chubbuck

    ICCU

    Remote support technician job in Meridian, ID

    The area of responsibility for the Intern is to assist with the ongoing maintenance and the evolution of ICCU's Business Intelligence ecosystem. This includes Data warehouse data and related components, Sharepoint, PowerBI reporting, and associated projects. The intern position will work with Data Engineers to help ensure that ICCU Data Warehouse and Business Intelligence systems are evolving by implementation of best practices. *This position could be located in Chubbuck or Meridian* Assist with various IT projects and tasks to gain understanding of how technology is implemented and used within the organization. Assist in a wide variety of team projects, participate in team meetings, and gain experience working in a professional corporate environment. Work with Data Engineers to gain hands on practical experience of the Business Intelligence functions and IT department responsibilities, providing support to deliver appropriate issue resolution. Learn and develop the essential IT skills around troubleshooting and proper communication to provide daily issue resolution as reported by end users. Assist in team projects and assigned tasks including testing system updates and bug fixes. Identify defects / bugs, document testing result, and communicate findings to manager. As assigned, work on auditing various systems and user configurations. Document and communicate audit results with manager and work with proper team to correct any findings. Develop and refine planning, organizational, and time management skills. Gain experience working under general supervision. Other duties as assigned. Qualified candidates must be enrolled in accredited college or university working towards a degree in a data science, software development, or related IT field. Success driven with a respectable GPA and an anticipated graduation within two years. Able to dedicate 15-20 hours a week while maintaining a responsible balance between school and work schedules. Candidates will be selected based on their qualifications and their ability to work at the Pocatello campus and have the desire to build a lasting career in IT. Ability to always maintain the confidentiality of the Credit Union and member records. Performance Standard: High level of professionalism with a demonstrated ability to work well with others. Quick learner, motivated individual with natural analytical, problem solving, and root cause analysis skills. Ability to effectively communicate verbally and with written communication required, including presentation of basic concepts in easily understood ways. Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects. Attention to detail on many concurrent projects and initiatives. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Ability to work with minimal supervision. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union. The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
    $29k-41k yearly est. 25d ago
  • Systems Integration Representative

    Everon

    Remote support technician job in Garden City, ID

    At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit *********************** or follow us on LinkedIn. (************************************************** **_Duties And Responsibilities:_** + Building long-term relationships with the contractors within the assigned area of focus. + Following construction bidding to ensure all applicable projects are addressed utilizing the company tools (Dodge reports, Dashboards, SFDC, etc.) + Creating new market share by selling a broad range of products and services to new customers. + Utilizing approved marketing materials to demonstrate sales presentations and proposals to prospective customers; assuring that the customers understand the value proposition and positive advantages of Everon's products and services over those of the competition. + Following up with prospects and bids in a timely manner. + Independently establishing call plans and customer follow-up strategies and tactics; consistently applying time and territory management techniques. + Through in-house training, networking, and research, maintain an in-depth knowledge of Everon's complete line of products/services and customers' needs. + Conducting post installation follow-up by contacting the customers, ensuring commitments were met and affirming customer satisfaction once the customer has been in service. **_Work Environment:_** + The noise level in the work environment is usually moderate. + Normal office/field environment. + Must be able to work extended hours to support timelines, construction sites, and customers' facilities. + Must be able to work extended hours to support business requirements. **Qualifications - External** **_Minimum Qualifications (Education, Skills & Experience):_** + High School Diploma, Bachelor's degree, or equivalent, or three (3) to five (5) years of professional experience in high volume sales and a fast-paced environment. + A minimum of five (5) years of industry experience as a successful sales representative. + Must have consistently met or exceeded sales performance for the past three (3) to five (5) years. + Must demonstrate professional knowledge with an in depth understanding of all or most of the following systems: fire alarm/life-safety, intrusion alarm, access control, video surveillance, nurse-call, plus low voltage systems in general, installation, testing, inspection and maintenance. + Keen understanding of the construction contracting environment. + Strong prospecting skills, ability to build customer relationships through consultative selling and promoting customer confidence in Everon Security Services. + Lead generation and organic pipeline, planning and forward-thinking skills. + Must have a technical aptitude and an understanding of drawings and codes. + Exceptional customer service, thoroughness and self-motivation. + Must be self-motivated and have a strong work ethic. + Must have strong negotiation skills and prospecting skills. + Must be proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook). + Excellent verbal, written and presentation skills with the ability to present to senior level executives within the customer organizations. + Must have a driver's license with an acceptable driving record. + Must be able to clear a drug screening. + Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English **_Physical Requirements:_** + While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. + The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds. + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $18k-44k yearly est. 47d ago
  • Housing Support Specialist (Region III)

    Catch, Inc. 3.8company rating

    Remote support technician job in Nampa, ID

    Job DescriptionWho is CATCH? Every Family. Every Person. A Home. A deep belief that everyone deserves stable and permanent housing is at the core of our culture. We end homelessness for families in Idaho's Treasure Valley by inspiring stable housing, financial independence, and resilience. Each year, we co-create a new story for over 220 people, using a Housing First philosophy. In 2024, we housed 226 households experiencing homelessness. It is the policy of CATCH to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CATCH prohibits any such discrimination or harassment. CATCH is committed to valuing differing experiences and encourages individuals with personal experiences to apply. Your lived experience can be regarded as equally important as professional work experience in our organization. A “lived expert” is someone who has direct, personal experience with the issues our organization addresses, such as overcoming challenges related to mental health, addiction, experiencing homelessness, or the carceral system. This valuable insight comes from first hand involvement rather than formal training, and it brings a unique and important perspective to our work. The Opportunity The Housing Support Specialist serves those experiencing literal homelessness in Region III (office based in Nampa, ID). The Housing Support Specialist works with individuals and families experiencing homelessness by performing housing assessments, as well as working with complex cases on a short-term basis,and de-escalating highly emotional situations. This position reports to the Region III Access Point Director. ResponsibilitiesDirect Client Engagement - 45% of Time Demonstrates sensitivity, empathy regarding human service issues and projects a nonjudgmental attitude towards those requiring assistance. Interview participants and determine program/resources eligibility. Operate the Region III Housing Crisis Hotline by answering and returning calls, offering resources, and de-escalating situations as necessary. Assist clients with complex cases on a very short-term basis to manage their housing crisis, conduct Housing Assessments (over the phone and in person) with participants, and make referrals to community partners or resources. Maintains client confidentiality and protects client personal information at all times. Meets and greets clients, staff, agency stakeholders and the general public in a professional manner. When funding is available, support the Access Point Director in collecting necessary documentation for the Linda Fund, maintaining client files, and conducting housing inspections of potential units. Documentation & Data Entry - 25% of Time Documents housing crisis line phone calls correctly into the computer tracking system according to procedure. Enter required data into the Homeless Management Information System (HMIS). Copies, scans, destroys and electronically files sensitive documents. Adheres to agency policy and procedures as established during training. Administration and Collaboration - 20% of Time Participate with Housing Coalition committees as needed. Adheres to Agency policies and procedures Attend staff meetings and training. Attends bi-weekly Case Conferencing with Region partners and stakeholders. Engage local partners to create, strengthen, and repair referral pathways. Attend tabling events, conferences, and community presentations as a representative of the Region III Access Point. Program Knowledge - 10% Develop a working understanding of Rapid Re-housing models, Housing First, Trauma Informed Care, Strengthening Families, Progressive Engagement, and Motivational Interviewing Consistently demonstrates knowledge and understanding of models through all aspects of client care. Qualifications (Preferred Skills and Experience) A sincere passion for ending homelessness (Housing First programming a plus). Demonstrated knowledge of fair housing laws and practices. Experience or training in de-escalation, crisis intervention. Excellent written and oral communication skills. Strong problem solving and conflict resolution skills with a solution-oriented approach. Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies. Reliable transportation (for housing inspections). Strongly Preferred: Fluent in English and Spanish (additional compensation available for bilingual applicants) Preferred: Associate's or Bachelor's Degree (or equivalent experience) in applicable fields such as social work, sociology, psychology, anthropology, etc. What We Are Offering An opportunity to be a leader in growing an innovative and much-needed program. Work with a team that prides itself on its people-first culture, strategic alignment, and adoption of evidence-based practices. Competitive benefits package (100% of employee medical, vision, dental paid for by the organization) 32 hour work week Starting at $22/hr DOE
    $22 hourly 13d ago
  • Support Specialist I

    Paylocity 4.3company rating

    Remote support technician job in Meridian, ID

    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for Paylocity client employee product users. In this role, you will receive, prioritize, document, and actively resolve client requests, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will administer both technical and non-technical support, building crucial relationships across departments to address client needs promptly and effectively. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries. Responsibilities: The primary duties of the Support Specialist include, but are not limited to: * Administer Technical and Non-Technical Support: Provide comprehensive support to clients, addressing their technical and non-technical queries with efficiency and professionalism. * Interdepartmental Collaboration: Establish strong working relationships within and across departments to effectively prioritize client needs, communicate project status, and manage timing expectations. * Scope Determination: Analyze client requirements to determine the scope of their needs, ensuring a clear understanding of their objectives. * Problem Solving: Utilize critical thinking and problem-solving skills to troubleshoot and resolve client questions, striving for prompt and accurate solutions. * Data Gathering and Evaluation: Gather pertinent data, identify options, and recommend courses of action to achieve client objectives. * Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients, ensuring their needs are met to their satisfaction. Requirements: * High School Diploma or Equivalent * 1+ years demonstrated Client/Customer Service experience. * Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls. * Familiarity and comfort with web-based applications * Intermediate experience with Microsoft Office, especially Microsoft Excel. * Basic project management abilities specifically related to managing high volume client requests and solutions. * Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season. Preferred Skills: * Bachelor's degree in related field * Call Center Experience * Bi-lingual Fluency Spanish and English * Healthcare and welfare benefits concepts * Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $20 - $25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via **************************
    $20-25 hourly 11d ago
  • On-Call IT Field Technician & TV Configuration - Boise City, ID - Hiring NOW

    Geeks On Site 3.1company rating

    Remote support technician job in Meridian, ID

    Job DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly 28d ago
  • Systems Support Technician 2

    Northwest Nazarene University 3.4company rating

    Remote support technician job in Nampa, ID

    The Information Technology Services (ITS) department at NNU is seeking someone to provide legendary user support and customer service. The Systems Support Technician 2 leverages technology to serve NNU's students and employees. This position elevates the computing environment through the analysis and implementation of policies and patches. The Systems Support Technician 2 works closely with a team of staff to provide support. This position is a full-time, non-exempt position and will report to the IT Operations Manager. Essential Functions * Prioritizes, coordinates, delegates, and completes user support requests and trouble tickets. * Serves as a point of escalation for System Support Technician 1 and help desk. * Performs user account management and configuration. * Acts as liaison with departments to ascertain needs and recommended solutions. * Assists in scheduling and management of Student Technical Assistants * Develops and enhances campus computer images and processes for supported hardware. * Designs and implements workstation configurations and software settings. * Performs deployment and upgrade of workstation hardware and software as required. * Implements and automates new and existing software packages. * Manages and enforces system update policies (mac OS, iOS, Windows). * Assists in the development and implementation of IT policies, procedures, and best practices. * Builds, installs, and upgrades tools for campus computer labs. * Maintains asset management and assists with lifecycle procurement and disposal. * Troubleshoots with contracted team for installations and repairs. * Performs data cleanup and analysis for ITS systems. * Performs other duties as assigned. Requirements Minimum Qualifications * Associate's degree (in Information Technology) or equivalent combination of education, technical certifications, and experience in the following: * Three (3) years or more experience in Tier 2 help desk support. * Apple DEP, School/Business Manager, JAMF. * Microsoft 365 (Teams, SharePoint, Office), Microsoft Admin Center, Entra, and Active Directory. * Configuration Manager, PDQ Deploy/Inventory. * Print Server and Printer Networking * Enterprise Resource Planning and Student Information Systems. * Intermediate knowledge of networking environments and principles. * Basic scripting knowledge and skills. * Experience with Change Management Processes. * Strong written and verbal communication skills. * Intermediate knowledge of Audio Visual and Classroom Presentation systems. * Ability to lift up to 50 pounds with or without reasonable accommodation. Preferred Qualifications * Bachelor's Degree (in Information Technology) or equivalent education. * 4 - 5 years of relevant experience. * Relevant experience with the culture of higher education. Compensation Salary will be determined by the educational background and experience. Personnel receive a generous benefits package including health, vision and dental insurance for employee and family, life and disability insurance, flexible & health spending plan, tuition benefits, annual & sick leave, opportunities for professional development, and a retirement program. Application Process To be considered for this position, a complete application packet must be received.? Complete application packet will include the following: * Letter of interest * Application form * Resume * Statement of Faith * Two professional reference letters * Letter of reference from pastor or elder Northwest Nazarene University is an Equal Opportunity employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right, to prefer employees on the basis of religion. (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).
    $33k-39k yearly est. 8d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Remote support technician job in Meridian, ID

    Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
    $18-25 hourly Auto-Apply 60d+ ago
  • Personal Computer Technician/Trainee ( T & E)

    City of Yonkers, Ny 3.6company rating

    Remote support technician job in Eagle, ID

    This Is Not an Offer of Employment Municipal Civil Service Commission 1 Larkin Center 2nd Floor Yonkers, N.Y. 10701 A Non-Refundable $40.00 Application Fee Is Required for Each Separately Numbered Examination for Which You Apply Continuous Examination Program for: Personal Computer Technician/Trainee APPOINTING AUTHORITY VACANCIES SALARY RANGE (per annum) Board of Education As they occur $41,438 - 53,421 City of Yonkers $49,738 - 90,579 Residency Requirement Waived DUTIES: This position will require an individual to assist with the installation, repair and operation of interconnected microcomputers and related equipment. After the successful completion of one (1) year as a permanent competitive Personal Computer Technician/Trainee, the incumbent is upgraded to Personal Computer Technician, without further examination, and is granted permanent status in that title. Direct supervision is received from Personal Computer Technician. Does related work as required. EXAMPLES: * Assist with the maintenance of office automation hardware and software. * Installs, configures and operates application software and hardware on workstations; * Assists in technical microcomputer troubleshooting problems and the repair and maintenance of equipment; * Delivers and assists with the installation of PC's and PC related hardware and software where needed. MINIMUM QUALIFICATIONS: Candidates must meet the following requirement on or before the date of the written test. OPEN-COMPETITIVE: Graduation from high school or possession of a High School Equivalency Diploma and one (1) High School course in computer science. RATED EVALUATION OF TRAINING AND EXPERIENCE: You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas: * Network Administration * Microcomputer Repair
    $31k-39k yearly est. 60d+ ago
  • Support Specialist I

    Paylocity 4.3company rating

    Remote support technician job in Meridian, ID

    Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: The Support Specialist I plays a pivotal role within our organization, acting as the front-line support and dedicated resource for Paylocity client employee product users. In this role, you will receive, prioritize, document, and actively resolve client requests, ensuring the highest level of customer satisfaction. As a Support Specialist I, you will administer both technical and non-technical support, building crucial relationships across departments to address client needs promptly and effectively. This position requires a combination of technical expertise, strong customer service skills, and the ability to apply critical thinking to troubleshoot and resolve client inquiries. Responsibilities: The primary duties of the Support Specialist include, but are not limited to: · Administer Technical and Non-Technical Support: Provide comprehensive support to clients, addressing their technical and non-technical queries with efficiency and professionalism. · Interdepartmental Collaboration: Establish strong working relationships within and across departments to effectively prioritize client needs, communicate project status, and manage timing expectations. · Scope Determination: Analyze client requirements to determine the scope of their needs, ensuring a clear understanding of their objectives. · Problem Solving: Utilize critical thinking and problem-solving skills to troubleshoot and resolve client questions, striving for prompt and accurate solutions. · Data Gathering and Evaluation: Gather pertinent data, identify options, and recommend courses of action to achieve client objectives. · Customer Service Excellence: Demonstrate exceptional customer service skills in all interactions with clients, ensuring their needs are met to their satisfaction. Requirements: · High School Diploma or Equivalent · 1+ years demonstrated Client/Customer Service experience. · Intermediate computer skills with the ability to utilize multiple resources while in tandem advising live on calls. · Familiarity and comfort with web-based applications · Intermediate experience with Microsoft Office, especially Microsoft Excel. · Basic project management abilities specifically related to managing high volume client requests and solutions. · Willingness to work overtime as needed, particularly during the Fall/Winter open enrollment season. Preferred Skills: · Bachelor's degree in related field · Call Center Experience · Bi-lingual Fluency Spanish and English · Healthcare and welfare benefits concepts · Demonstrated High-Volume Customer/Client first call resolution Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $20 - $25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via ************************** Requirements:
    $20-25 hourly 25d ago
  • Personal Computer Technician II (T & E)

    City of Yonkers, Ny 3.6company rating

    Remote support technician job in Eagle, ID

    THIS IS NOT AN OFFER OF EMPLOYMENT MUNICIPAL CIVIL SERVICE COMMISSION 1 Larkin Center - 2nd Floor - Yonkers, N.Y. 10701 A NON-REFUNDABLE $40.00 APPLICATION FEE IS REQUIRED FOR EACH SEPARATELY NUMBERED EXAMINATION FOR WHICH YOU APPLY CONTINUOUS EXAMINATION PROGRAM FOR: PERSONAL COMPUTER TECHNICIAN II APPOINTING AUTHORITY VACANCIES SALARY RANGE (per annum) Board of Education As they occur $56,137-79,237 City of Yonkers As they occur $60,640 - 100,999 RESIDENCY REQUIREMENT WAIVED DUTIES: This position is responsible for the installation, repair and operation of interconnected microcomputers and related equipment. The work includes keeping abreast of the latest technological development in the industry. This position differs from Personal Computer Technician I in that duties are more complex; level of responsibility is higher and supervisory responsibilities are included. Direct supervision is received from an immediate supervisor. Does related work as required. EXAMPLES: * Diagnose and repair application software, printers and PCs; * Train users on hardware and software; * Sets up and install networked printers; * Sets up the IP Protocol on PCs and printers; * Assist users with Mainframe access; * Assist users with Internet searches; * Installs, configures and operates application software, printers and PCs; * Assist users with the various application software and hardware; * Installs software and hardware updates; * Writes documentation on specialty items and procedures; * Assists help desk personnel; * Supervises assigned personnel. MINIMUM QUALIFICATIONS: Candidates must meet the following requirement on or before the date of the written test. OPEN-COMPETITIVE: a) Possession of a regionally accredited technical school or Industry Standard Certifications such as A+, Network+, MCP and MCSE and one (1) year of experience in a technical support service position in the maintenance and/or repair of computer based electronics such as digital copiers, medical equipment and PC's/Peripherals; or b) Graduation from high school or possession of a High School Equivalency Diploma and three (3) years of experience as described in (A); or c) An equivalent combination of education/training and experience as defined by the limits of (A) and (B). NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at ******************************************* You must pay the required evaluation fee." PROMOTIONAL: One (1) year permanent competitive status currently holding position of Personal Computer Technician I. RATED EVALUATION OF TRAINING AND EXPERIENCE: You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas: * Computer Programming * Help Desk * User Support * Network Administration * Data communications * Business/Systems Analysis * Web Site Development * Microcomputer Repair
    $31k-39k yearly est. 60d+ ago
  • On-Call IT Field Technician & TV Configuration - Boise City, ID - Hiring NOW

    Geeks On Site 3.1company rating

    Remote support technician job in Ontario, OR

    Job DescriptionOn-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly 27d ago

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What are the biggest employers of Remote Support Technicians in Nampa, ID?

The biggest employers of Remote Support Technicians in Nampa, ID are:
  1. GFI Group
  2. Bk
  3. Glocpa
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