IT Field Support Technician
Remote support technician job in Nashville, TN
CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
Job Title: Field Services Technician (Desktop Support)
Location: Onsite -Nashville, TN
Employment Type: Full-Time
Experience: (1-2 years or relevant technical training)
Pay: BOE: Starting at $45,000
Salaried and Hourly options available
Hours: 10 am to 7 pm, M-F, we also have & 7 am to 4
Position Summary:
Key Responsibilities:
Client Build Support
- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
Ideal Candidate Profile:
- 1-2 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
Vaccination Requirements
Varicella )2 doses or positive titer)
Measles
Mumps
Rubella
Hepatitis B or declination form
Tdap w/in 10 yrs
Seasonal Flu Vaccine
and Negative TB test
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Remote support technician job in Smyrna, TN
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
IT Support $Open
Remote support technician job in Nashville, TN
$Open
Full Time Position Mon Fri: Daytime
No Nights or Weekends!
Excellent Compensation
Requirements: Must have at least 4 years of experience with Desktops &
Microsoft Windows Server
Apply with your resume for more details
Hospital Services Product Installation Specialist
Remote support technician job in Nashville, TN
$21/hr and GREAT BENEFITS:
Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!
ENTRY LEVEL position in which training will be provided! Minimal weekends and immediate offers made, for permanent/non-seasonal career opportunity. If you enjoy traveling (All expenses paid) and being part of a dynamic team environment then you will want to check this opportunity out! In this role, you will be part of a National Installation Team that travels throughout the United States installing cabinets, brackets, and support equipment for a variety of service offering that Stericycle provides its' customers.
At Stericycle, we deliver solutions that protect the environment, people, and public health and working to create a more sustainable future. This position requires being on-site at Stericycle customer locations and complying with all of the customers' mandatory immunization requirements, including full vaccination against COVID-19. Stericycle is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local laws. Change your career. Change your world. Join Stericycle and help protect health and well-being in a safe, responsible, and sustainable way.
The Hospital Services Specialist Install is responsible for the timely and efficient installation of cabinets and brackets following specific guidelines as designated by Stericycle's Installation procedures and customer request. This role will be required to travel which includes but is not limited to 85-90% as designated by Installation Manager. This role is also responsible for performing support services as designated by the Installation Manager and by the needs of various departments to include but not limited to performing in-service Hospital Services.
Position Purpose:
This role is responsible for the timely and efficient installation of cabinets and brackets following specific guidelines as designated by Stericycle's Installation procedures and customer request. This role will be required to travel which includes but is not limited to 85-90% as designated by Installation Manager. Maintenance of equipment provided by Stericycle. This role is also responsible for performing support services as designated by the Installation Manager and by the needs of various departments to include but not limited to performing in-service Hospital Services.
Key Job Activities:
• Installation of Stericycle's business offerings equipment. i.e. ( cabinets, brackets and support equipment).
• Maintains all Stericycle provided tools, equipment, etc.
• Maintains educational and medical compliances to meet the requirements of working in a healthcare environment.
• Maintains and follows all company guidelines with regards to travel, expenses and compliances.
• Maintains all educational and medical compliances.
• Perform other duties and responsibilities, as assigned.
Experience:
• High School Diploma or equivalent is preferred
• General understanding of basic hand tools and their uses. Some installation knowledge of wall mounted applications preferred.
• Valid Driver's License is required
• Ability to use App Based Technology for education purposes, reporting expenses etc.…
• Demonstrates strong communication skills and tact in providing superior service in a variety of settings and situations.
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise:
Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.
Technical Support Specialist
Remote support technician job in Nashville, TN
Product Support Technician Success Profile * This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful Support Technician Success will:
* Provide world-class support for Wavetronix products on the phone, via email, and in person.
* Document and track all customer interactions in CRM, including cases, activities, and communication.
* Track and update RMAs providing reports/updates to customers and internal teams.
* Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
* Master installation, configuration, and troubleshooting of Wavetronix products.
* Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
* Document processes, produce detailed trip reports, and maintain CRM knowledge base.
* Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
* Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
* Provide technical training on products to customers, both in the field and in-office.
* Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
* Build positive relationships with customers and provide excellent customer support.
* Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
* Maintain an expert-level understanding of Dynamics 365 Customer Service.
* Possess strong written and verbal communication skills.
* Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
* Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
* Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
* Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
* Previous experience in a similar technical support role.
* Strong technical background with a technical degree or certifications
* IMSA Signal Technician Level I or Level II (Field) a plus but not required.
* Excellent problem-solving and troubleshooting skills.
* Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
* Knowledge of networking concepts.
* Exceptional written and verbal communication skills.
* Ability to work independently and within a team.
* Willingness to travel to multiple locations as required.
* Self-motivated and driven to achieve customer satisfaction.
* Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
* Understand company core values, strategies, and initiatives.
* Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
* Able to effectively use mobile and desktop tools and applications.
* Have a positive relationship with Wavetronix customers.
* Able to understand and effectively communicate technical procedures and processes to customers.
* Comprehend customer requirements and make appropriate recommendations to the client.
* Effectively communicate and cooperate with Technical Services and share information across the organization.
* Demonstrate a functional knowledge of the RMA process.
* Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
* Master installation and configuration of Wavetronix products.
* Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
* Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
* Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
* Learn intersection and controller cabinet basic operation.
* Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
B-Level Technician
Remote support technician job in Nashville, TN
Join our Team as a Service Technician Top Pay for Top Talent!
Are you a hands-on problem solver who takes pride in making things work smoothly? Do you take pride in doing the job right, being professional, and helping residents feel at home? If so, we want you on our team!
Were hiring a Service Technician to join our apartment community team in Nashville, TN! Youll work side by side with onsite teams to complete service requests, assist with unit turns, and keep our properties running at their bestall while being recognized (and paid!) for your skills.
What Youll Do:
Perform routine maintenance and repairs (plumbing, electrical, HVAC, carpentry, appliances).
Complete work orders with efficiency and attention to detail.
Ensure the community is safe, functional, and well-maintained.
Deliver excellent service with a friendly, can-do attitude.
Be part of an on-call rotation to keep things running smoothly 24/7.
Why Join Us?
At Lion Real Estate Group, we know great service technicians deserve great pay. Thats why were offering top pay for top talentbecause we value your skills, your time, and your commitment. Youll also join a winning team where culture, respect, and pride come first. $1,000 Signing Bonus and On-Call Premium Pay ($100/week scheduled) offered!
Get paid what youre worth. Make an impact where it matters mosthome. Join our team today!
Benefits Offered:
Medical Insurance (77% of employee/dependent premium paid by Lion)
Dental Insurance (99% of employee premium paid by Lion)
Vision Insurance (99% of employee premium paid by Lion)
Voluntary Plans including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance
401(k) Retirement Savings Plan (6% Company Match)
Paid Time Off Policies:
Vacation
Sick Leave
Bereavement Leave
Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
Paid Parental Leave
Employee Assistance Program
Volunteering Program including VTO
Rewards Program
Requirements:
What Were Looking For:
Prior apartment or property maintenance experience preferred.
EPA or HVAC certification a plus (but not requiredwell help you grow!).
Strong troubleshooting and repair skills.
Great communication and customer service mindset.
A team player whos ready to roll up their sleeves.
Compensation details: 23-24 Hourly Wage
PIc11db3dfe7dd-31181-39067870
Tier 1 Help Desk IT Support
Remote support technician job in Nashville, TN
We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support, serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field.
This role is on site in Nashville, Tennessee.
What you'll Do
Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach.
Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.
Install, configure, and maintain computer systems, software applications, and peripheral devices.
Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).
Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.
Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.
Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.
Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.
Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.
Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.
Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.
Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.
Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.
Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.
Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.
Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI.
On-call rotation will be required.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description.
What We're Looking For
A passion for technology
BS Degree in Computer Science or Information Systems, or equivalent experience
1+ Years of experience providing technical support
Experience with a ticketing system such as Zendesk or ServiceNow
An understanding of Active Directory and M365
Excellent problem-solving skills
Willingness to learn new tech and advance your career
Good verbal and written communication skills
A strong work ethic, with a focus on delivering quality service and support
Location: Onsite in Nashville, Tennessee
Compensation: $50,000.00 - $65,000.00
The above statements are only meant to be a representative summary of the primary duties and responsibilities performed by incumbents of this job. The incumbents may be required to perform job-related tasks beyond those stated in this description.
Why Join Us?
Another factor that sets us apart from other companies is the quality of our most valuable resource - our people. We are dedicated to living out our culture as defined by our core values, “CAPLICO”:
Customer Second - We prioritize and support our team so they can deliver exceptional care.
Accountability - Own your work and outcomes.
Passion for Learning - Grow continuously with curiosity and a culture of learning.
Love One Another - Build authentic, respectful, and trusting relationships.
Intelligent Risk Taking - Innovate and challenge the status quo.
Celebrate - Recognize the small wins, they add up!
Ownership - Be the CEO of your role.
Additional Benefits:
True Work-Life balance - We believe in taking care of yourself before you take care of others!
Full benefits package (medical, dental, vision, 401(k) with match)
Paid time off, holiday pay, and professional development
Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.
About Pennant Services
We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized support for clinical, legal, HR, IT, and compliance services to ensure high-quality care.
********************
Pennant Service Center
1675 E. Riverside Drive, #150
Eagle, ID 83616
#onsite
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://********************.
Auto-ApplyTier 1 Support Analyst, IT Service Center
Remote support technician job in Nashville, TN
What IT Service Center contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Service Center resolves client/customer technical issues through virtual, real-time communication with clients/customers in accordance to service level objectives, processes, and procedures. This job family serves as a liaison between the client/customer and other internal Information Technology resources to resolve business issues related to technologies and, as necessary, escalates complex and large-scale issues to other job families. IT Service Center maintains a knowledge repository which is maintained for use across IT to assist in supporting clients/customers.
Responsibilities
Serve as the initial contact for IT support requests remotely and on-site in the Nashville office, as well as through the phone intake queue, email, MS Teams, and the IT Ticketing system.
Log, Categorize, and prioritize all incoming support requests in the IT ticketing tool.
Provide first-level troubleshooting and resolution for common technical issues including:
Password resets and account access issues
Email and collaboration tools support
Software installation and configuration assistance
Basic network troubleshooting
Printing and peripheral device troubleshooting
Escalate unresolved or complex issues to higher-level support teams following established procedures
Deliver clear and courteous communication, ensuring users are kept informed of ticket status and resolution progress.
Follow IT policies, procedures, and service level agreements (SLAs) to ensure consistent and timely support
Document solutions and update knowledge base articles to aid future troubleshooting
Participate in ongoing training to maintain and grow technical knowledge.
Adhere to and uphold security posture of the organization; escalate immediately if unsure.
Qualifications
0-2 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
What is expected of you and others at this level
Applies basic concepts, principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
Anticipated hourly range: $22.30 per hour - $32.00 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with my FlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/15/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
#LI-Hybrid
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here
Auto-ApplyComputer Field Technician
Remote support technician job in Clarksville, TN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Help Desk Technician
Remote support technician job in Nashville, TN
Tri Star Energy is currently seeking an experienced and qualified IT Help Desk Technician to join our innovative IT team in our Store Support Center in Nashville TN. The IT Help Desk Technician is responsible for providing great customer service and timely response levels of IT help desk support for all retail locations and the corporate office. Serves as a liaison to our customers in an effort to minimize impacts on productivity while enabling our customers to be successful in their efforts.
Tri Star Energy has been recognized as one of Nashville s top workplaces for the last 6 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented IT professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!
Benefits of Working at Tri Star Energy:
Competitive Compensation Structure
Affordable Healthcare Insurance
Tuition Reimbursement
Credentialing Support
HSA Contributions & Matching
PTO & Community Service Days
Employee Discounts and Perks
401K Matching/Immediate Vesting
Corporate Chaplaincy Program
Employee Assistance Program/Tri Star Cares
Primary Responsibilities:
Provides timely and professional support of incident ticket submissions, emails, and/or phone calls.
Provides support of the Microsoft 365 Suite.
Provides training of end-users on the use of personal computer hardware and software.
Provides IT support of office equipment and cabling (i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.).
Provisions and maintains desktops, laptops, and phones for users; provides configuration and relocation of computer equipment as required.
Documents, triages, resolves, and/or escalates all identified issues through appropriate channels.
Provides follow up for any unresolved helpdesk tickets, regardless of the assignment.
Makes great customer service a requirement in all aspects of duties, including communicating technical information to non-technical personnel.
Required Qualifications:
High school diploma or G.E.D. equivalent; Associates degree in IT, Computer & Information Systems, Computer Science, or a related field.
2+ years of prior experience working in a desktop support, customer support, and/or helpdesk environment
Or, any equivalent combination of education and experience in job-related activities
Preferred Qualifications:
Prior experience in a retail environment
Prior experience supporting Point of Sale (POS) systems
Prior experience supporting on-prem Active Directory
About Us:
Tri Star Energy is a growing, local, family-owned company with nearly two thousand employees and 200+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State s premier convenience retailer and one of the leading fuel providers in the Southeast. Tri Star Energy has been recognized as one of Nashville s top workplaces for the last 6 years in a row. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.
Tri Star Energy and the TSE Brands mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise.
Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.
#SSC
Technical Support Specialist
Remote support technician job in Brentwood, TN
What We Need Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a detail-oriented and technically skilled individual to join our Technical Support team, providing Tier 2 support for Corpay Complete. This role is essential to ensuring seamless client experiences across modules such as Invoice Automation, Purchase Orders, Payments, Card, and Expense.
As a Technical Support Team Member, you will be responsible for handling escalated technical issues, managing system administration tasks, supporting migration projects, customizing workflows, and maintaining clear documentation. You will collaborate with cross-functional teams to ensure timely resolution of support tickets in accordance with SLA tiers.
How We Work
As a Technical Support Specialist, you will be expected to work in a hybrid environment reporting to our Brentwood office location.
Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN.
Company-issued equipment
Hands-on training
Responsibilities
Handling escalated technical issues including batch file errors, metadata mismatches, and workflow updates.
Managing user access, Okta configurations, and setting updates.
Executing ICD to Corpay Complete migration tasks, including card data extraction and sync error resolution.
Assisting in troubleshooting custom workflows and field updates.
Identifying and escalating Tier 3 issues to Product and Engineering teams.
Maintaining clear records of issue resolution and communicate effectively with Account Managers and stakeholders.
Ensuring timely resolution of support tickets in accordance with SLA tiers (1-day, 3-day, 5-day).
Qualifications
2-4 years of overall Technical Support experience
Strong understanding of Corpay Complete systems and modules.
Experience with Salesforce and ServiceNow ticketing systems.
Familiarity with Okta, SSO/MFA configurations, and troubleshooting.
Excellent communication and documentation skills.
Collaborative mindset with cross-functional teams.
Background in technical support, account management, or product implementation.
Proven ability to manage complex technical issues independently.
Comfortable working in a fast-paced, client-facing environment.
Strong analytical and problem-solving skills.
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
IT Support Specialist
Remote support technician job in Smyrna, TN
Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:
Insurance
* Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
* Eligibility begins the first day of the month following your hire date.
* The Company offers a matching contribution up to 6% of your eligible compensation.
* Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
* Accrual of up to 56 hours of paid sick leave per year.
* Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
* Eligible to receive vacation hours on January 1st following your hire date.
* These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
* NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
* Eligible for various types of leave, including:
* Medical Leave
* Non-Medical Family Care Leave
* Maternity and Paternity Leave
* Personal Leave
* Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.
Compensation Details
* Contour Airlines offers a competitive salary based on your prior work experience.
Equal Employment Opportunity
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************.
Join Our Growing Team
Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The IT Support Technician provides Tier I and Tier II technical support to Contour Airlines' employees across all departments, including Flight Operations, Maintenance, and Airport Operations. This role is responsible for ensuring the reliability and performance of critical IT systems that directly support flight and maintenance operations.
Key Responsibilities
* Provide responsive, professional support for end-users across multiple locations, including airport stations, hangars, and corporate offices.
* Diagnose and resolve hardware, software, peripheral, and network issues with urgency and attention to operational impact.
* Support critical aviation systems including Quantum (MX/DCS), FOS/Portside, AirExpert, and company intranet resources.
* Configure, deploy, and maintain laptops, desktops, and mobile devices in a Microsoft Azure Active Directory / M365 environment.
* Manage user onboarding and offboarding including account setup, access rights, group policy application, and license management.
* Support and maintain VOIP systems, handsets, and softphones; assist with voicemail provisioning and troubleshooting.
* Manage and support mobile devices using Omnissa AirWatch (MDM) or other enterprise mobile management tools.
* Maintain asset inventory and participate in lifecycle management for all IT hardware and software.
* Use the IT Service Desk ticketing system to document, track, and resolve support requests according to established SLAs.
* Collaborate with vendors and internal teams to resolve escalated issues, ensuring minimal operational disruption.
* Contribute to IT documentation, knowledge base articles, and process improvement initiatives.
* Provide after-hours or weekend support on a rotating or on-call basis as needed to support 24/7 flight operations.
* Perform other duties as assigned by leadership.
Qualifications
* Must be at least 18 years of age.
* Strong organizational and troubleshooting skills
* Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
* Possess a valid driver's license with a good driving record.
* Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
* High school diploma or GED certification required.
* Associate degree in Computer Science, Information Systems, or related field preferred.
* Working knowledge of:
* Microsoft 365 suite (Teams, SharePoint, OneDrive)
* Windows OS administration
* Network connectivity (LAN/WAN/Wi-Fi) and troubleshooting
* VOIP systems and mobile device management platforms
* Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
* Strong leadership, organizational, and time management skills.
* Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
* Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.
* Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.
* Self-motivated with the ability to motivate others.
* Ability to work independently and collaboratively as part of a team-oriented environment.
* Excellent written and verbal communication skills, delivered with professionalism and tact.
* Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
* Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
* Must be willing to work from the Contour Airlines corporate headquarters in Smyrna, TN. Note: This is not a remote position.
* Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.
Preferred Qualifications
* CompTIA A+, Network+, or Microsoft certifications.
* Experience supporting enterprise security tools such as SentinelOne and Keeper Password Manager.
* Familiarity with aviation operations systems (Quantum, FOS, Portside, MX Control).
* Experience supporting field staff or remote workforces across geographically dispersed locations
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
IT Technician
Remote support technician job in Nashville, TN
Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city's most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.
Loews Nashville Hotel at Vanderbilt Plaza is proud to announce we've been named to the 2025 TopWorkplaces list!
If you're looking for a work environment that is genuinely Nashville, and soulfully inspired the Loews Nashville Hotel at Vanderbilt Plaza on West End is the perfect place for you! Join our family of team members to be a part of a dynamic work culture and enjoy these amazing at work perks:
Competitive wages
Paid vacation after 6 months of employment
Paid sick time and holiday pay
Health & well-being benefits after 60 days of employment
401(k) with employer matching
Free onsite parking and discounted bus passes
Complimentary meals
Discounted hotel stays
Career development programs and tuition reimbursement
Community volunteer opportunities
This position is responsible for the operation and maintenance of both POS systems. This position will also provide a wider coverage area.
Essential Functions and Responsibilities
Maintain the Micros system both hardware and software
Correct database issue through out the Micros system
Process all Micros changes and menu configurations requests
Organize proper retention of historical data either to disk or tape
Fix or replace non-operational equipment
Maintain the retail systems both hardware and software
Fix or replace defective hardware
Work with the retail manager to ensure proper configuration
Cover weekend hours for a seven day I.T. coverage plan
Establish and conduct a Preventive Maintenance schedule for all printer and PCs
Collect a hardware inventory for comparison to our automated list
Manage and administer all Loews Hotel policies as they relate to the I.T. department
Supportive Functions and Responsibilities
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Promotes and applies teamwork skill at all times
Is polite, friendly, and helpful to all guests, management and fellow employees
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standard, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Ability to make decisions on imperfect information
Agility in multi-tasking
Bias toward action
Decisiveness
Other duties as assigned
Qualifications
Detailed knowledge of software and hardware operating systems to include: Windows OS, MAC OS
Management and operation of: Retail POS and F&B POS (Micros)
Knowledge of network architecture and system design
Effective organization and communication skills
Auto-ApplyIT Support Specialist
Remote support technician job in Nashville, TN
Benefits
Front Loaded PTO
Tuition Assistance
Medical, Dental, Vision
401(k) - with Employer Contribution
South College -
We are one of the nation's fastest growing institutions of higher learning … come grow your career with us.
In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
Almost 20,000 Students
10 Campuses
Competency Based Education
Online
IT Support Specialist Description
South College Nashville is seeking an IT Support Specialist. This position is Full-Time on-site in Nashville, TN. The IT Support Specialist is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users.
Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance.
Essential Functions and Competencies
Document incoming Helpdesk requests using internal ticketing system
Install, repair and maintain desktop and laptop computers, peripherals and related systems
Provide end user support via remote assistance, in person and telephone.
Support and enforce company information policies and procedures.
Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS
Assist in maintaining hardware and software inventory for asset management.
Install and support AV equipment for classrooms, conference rooms and auditoriums
Demonstrate broad knowledge of technology principles, practices, and procedures
Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time
Assist in updating support documents within knowledge management for the IT Services team, as well as end users
End-user Account Management
Build and maintain relationships across departments
Other duties may be assigned
Requirements
Education
Associate degree in Computer Science or equivalent experience
Experience
2+ years of overall IT experience
2+ years' experience supporting Microsoft Windows and Apple Mac OS environment
2+ years' experience supporting Microsoft Office applications
Knowledge of network security practices and Antivirus software
Exceptional analytic and problem-solving skills
Self-motivated and able to work across diverse technical and non-technical teams
Outstanding written, verbal and interpersonal communication skills
Exceptional Customer-oriented attitude
ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary)
Physical Demands: The physical requirements outlined below represent the demands necessary to successfully perform the essential functions of this role.
Walking, lifting, and operating technology and equipment.
Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system.
The role requires regular communication, including speaking and listening.
Help Desk Technician
Remote support technician job in White House, TN
First Call Claims Solutions, a QRM Company
Quality Resource Management, LLC (QRM), doing business as First Call Claims Solutions, is a trusted inbound call center with over 25 years of experience serving more than 1,000 companies nationwide. We specialize in processing First Notice of Loss (FNOL) and First Notice of Incident (FNOI) claims across all lines of business.
Our flexible service models are designed to meet the unique needs of each client, offering:
24/7 availability
After-hours support
Overflow handling
Dedicated CAT (catastrophe) response resources
Accurate and efficient data entry services
With more than two decades of proven performance, First Call Claims Solutions delivers seamless claims intake, dependable support, and exceptional customer service.
About the Role:
As a Help Desk Technician, you will serve as the first point of contact for users seeking technical assistance or support to ensure smooth and efficient IT operations. This role involves diagnosing and resolving hardware, software, and network issues, managing support tickets, and maintaining high standards of customer service.
Shift:
Sunday - Thursday; 8:00 AM - 4:00 PM (37.5 hours per week)
Includes a 30-minute unpaid break each day
Option to work 8:00 AM - 5:00 PM with a one-hour unpaid lunch for those seeking a 40-hour work week
Location Requirement: Remote
Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI
Key Responsibilities:
Serve as the first point of contact for users seeking technical assistance via phone, email, or virtual support platforms.
Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
Provide technical support for Windows systems, printers, and standard office applications.
Escalate complex problems to the Director of IT when necessary.
Install, configure, and maintain desktop/laptop computers, peripherals, and software applications.
Maintain accurate documentation of user issues, troubleshooting steps, and resolutions using Help Desk.
Set up new user accounts, email, access permissions, and other onboarding/offboarding tasks.
Assist with system updates, patches, and backups to ensure security and reliability.
Educate users on best practices and basic troubleshooting steps.
Collaborate with IT team members to identify trends and improve help desk procedures.
Performs other related duties as assigned.
Network Requirements:
Private, secure internet connection (Ethernet recommended, no public Wi-Fi or VPNs)
Speed test required upon hire (******************
Logins must occur within the U.S.
Desired Characteristics:
Ability to provide professional and courteous phone demeanor while clearly communicating technical information to users.
Ability to provide concise written documentation and email correspondence that ensures issues are accurately recorded and resolved efficiently.
Ability to work effectively with teams cross-departmental
Ability to manage multiple tickets or requests efficiently.
Qualifications:
18 years or older
High school diploma or GED
IT certifications preferred
1-2 years of computer information systems education preferred
Basic knowledge of networking concepts and understanding of cybersecurity principles and safe computing practices.
Must have a personal cell phone
Excellent communication skills (written and oral)
Reliable, punctual, and able to self-manage
Ability to multi-task and thrive under pressure
Must be authorized to work in the U.S. without sponsorship
Benefits & Compensation:
Pay: Based on experience
Medical: Eligible 1st day of month following hire
Ancillary Benefits: Eligible 1st day of month after 60 days (Dental, Vision, Life & AD&D, Accident Insurance, Critical Illness, Dependent Care, FSA, Telemedicine, Long & Short-Term Disability, Employee Assistance Program, SavvyFi College Savings)
401K: Eligible after 6 months
PTO: Eligible after 90 days
#LI-Remote
IT Support and Event Specialist
Remote support technician job in Lebanon, TN
The IT Support and Event Specialist will work under the direction of the Manager of Support Services and the Director of Information Technology and will serve as Tier 1 support for the university's IT support services. Responsibilities: Responsibilities include, but are not limited to:
* Provide front-line hardware and software support for employees' desktops and laptops, peripherals, printers and other technologies
* Troubleshoot user account issues for employees and students
* Support and maintain A/V equipment and classroom technology
* Address advanced support cases by assessing inbound cases and assigning tickets to appropriate support personnel
* Identify and report areas for improvement by assessing and evaluating incoming support cases
* Assist with the setup and teardown of events
Standard Expectations:
* Experience troubleshooting Windows 10/11 operating systems
* Experience troubleshooting Mac operating systems
* Must be familiar with common desktop and user administration paradigms and tools such as:
* System imaging
* MS Active Directory
* Antivirus/Antimalware tools
* Must have a basic understanding of computer networking
* Must be able to provide advanced hardware and software support such as:
* Replacing failed hardware
* Operating system installation
* Be willing to work outside of standard operating hours, including nights and weekends, to provide support for various events on campus on an as-needed basis
* Candidate must be able to work in hot/cold conditions for I.T. projects. Must be able to carry up to 50 pounds, climb ladders, work in attics and underneath floors, and carry computer equipment across campus
Qualifications and Skills:
* Possess good organizational and communication skills
* Strong interpersonal skills when dealing with internal or external clients
* Good troubleshooting abilities when working on complex issues
* Excellent customer service skills when assisting users with technical problems
* Ability to use good judgment and prioritize work effectively
Education and Experience:
Minimum of an Associate Degree in IT or 1-3 years of relevant experience in a related role
Job Type: Full-time
Benefits:
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Retirement plan
* Tuition reimbursement
* Vision insurance
Compensation Package:
* Hourly pay
* Overtime pay
Schedule:
* 8 hour shift
* Evening shift
* Monday to Friday
* On call
* Overtime
* Weekends as needed
Experience:
* IT Support: 1 year (Required)
Ability to Commute:
* Lebanon, TN 37087 (Required)
Work Location: In person
Qualifications
Information Technology
Remote support technician job in Clarksville, TN
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Network and Telephony Engineer
Remote support technician job in Nashville, TN
DCI Donor Services
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Network and Telephony Engineer. The IT Network and Telephony Engineer is responsible for the design, management, and maintenance of the organizations IT network, security infrastructure, and VoIP telephony systems. This role ensures seamless operation and optimal performance of all network components, including routers, switches, VPNs, and firewalls, while actively protecting the organization from cybersecurity threats. Additionally, the administrator will manage and support VoIP services, ensuring clear and reliable communication across the organization. A critical part of this role is identifying vulnerabilities, troubleshooting network and telephony issues, and implementing proactive measures to safeguard the integrity of the company's infrastructure.
This is a hybrid position in Nashville, TN.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Network Administration
Design, configure, and maintain LAN/WAN infrastructure, including routers, switches, wireless access points, load balancers, and firewalls.
Implement and manage VLANs, routing protocols, and Quality of Service (QoS) to optimize network performance.
Monitor network performance and availability, proactively identifying and resolving issues.
Maintain accurate and up-to-date network documentation, including topology diagrams and configuration records.
Network Security and Compliance
Implement and manage network security controls, including firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
Monitor network traffic for anomalies and respond to security incidents in coordination with cybersecurity teams.
Enforce access controls, segmentation, and secure configurations to protect sensitive data and systems.
Ensure compliance with organizational security policies, industry standards, and regulatory requirements.
Conduct periodic security audits, vulnerability assessments, and penetration tests, partnering with consultants/third parties where necessary
Respond to and mitigate cybersecurity incidents in coordination with incident response protocols
VoIP and Telephony Administration
Administer and support VoIP systems, including call routing, voicemail, conferencing, and auto attendants.
Configure and maintain Session Border Controllers (SBCs), SIP trunks, and telephony gateways.
Monitor call quality and troubleshoot VoIP-related issues (e.g., jitter, latency, dropped calls).
Coordinate with service providers and vendors to resolve outages or system issues.
Ensure the security of VoIP infrastructure against threats such as toll fraud and denial-of-service (DoS) attacks.
Monitoring, Reporting, and Optimization
Use network and voice monitoring tools to track system health and performance.
Analyze usage patterns and performance metrics to recommend improvements and capacity planning.
Maintain logs and reports for audits, compliance, and incident analysis.
Continuously evaluate and refine configurations to improve efficiency, reliability, and user experience.
Provide reports to leadership on security incidents, trends, and compliance status.
Perform other related job duties as assigned
The ideal candidate will have:
Bachelors degree in information security, Computer Science, or related field (or equivalent work experience)
7+ years of hands-on experience in network administration & IT Security
5+ years of experience managing VoIP systems and telephony infrastructure
Experience in the healthcare or nonprofit sector is a plus, particularly in a regulated environment such as an OPO
Technical Skills:
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.).
Proficiency with Cisco, or similar networking hardware.
Experience with firewall management, IDS/IPS, VPNs, and endpoint security tools.
Experience with VoIP systems, including setup, management, and troubleshooting of VoIP infrastructure (e.g., Cisco, RingCentral, Genesys Purecloud, Microsoft Teams Voice).
Familiarity with Network monitoring tools (e.g., Wireshark, SolarWinds)
Certifications:
Relevant IT certifications preferred (e.g. CompTIA, Cisco, Microsoft)
Competencies & Physical Traits
Excellent problem-solving, analytical, and decision-making abilities.
Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders.
Ability to work independently and as part of a team.
High attention to detail and strong organizational skills.
Sits, stands, bends, and walks.
Communicates verbally and in writing.
Lifts and carries loads up to 50 lbs.
Work Environment
Hybrid work model with a combination of remote and on-site responsibilities, depending on project requirements and system maintenance needs.
On-site presence required for tasks such as hardware installation, network upgrades, telephony system configuration, and emergency response
Standard office conditions when on-site, including extended periods working at a computer.
May require after-hours availability for critical network and telephony updates or emergency response.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer M/F/Vet/Disability.
PI65fcf2361f21-31181-38909410
Technical Support Engineer
Remote support technician job in Nashville, TN
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $21.50/Hour
Network Technician - LAN/WAN Full Time
Remote support technician job in Nashville, TN
We are a Private Computer Company. We are a wonderful company and have an amazing staff! We are looking for a Full Time Computer Technician / Network Technician LAN/WAN! Our position is Full Time! Monday - Friday: 8am - 5pm No Nights or Weekends!
Compensation: $27 - $30 Per Hour + Benefits
Requirements:
Must have at least 2 years of experience with PC LAN/WAN Networks, SonicWalls & Windows Support.
Please apply with your resume or CV for an immediate interview!