Remote Support Technician Jobs in Pepperell, MA

Essential Functions: · Dispatch classroom and desktop resources as required to address technical issues within the enterprise · Act as the single point of contact to the customer for all Information Technology service requests · Intake all work as service tickets into Helpdesk Ticketing System · Improve usage and increase productivity of Information Technology support resources · Pre-process service requests as they arrive through email, phone, or direct customer input into the customer relationship management system · Escalate service requests that cannot be completed within agreed service levels · Monitor resource schedules to ensure prompt time entry on service requests · Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages · Provide in-person or online support for both brick and mortar and online classroom technologies as directed Proactive Planning & Troubleshooting: Collaborate with event organizers to proactively address potential technical challenges, conduct pre-event checks, and provide on-site support to resolve issues quickly, maintaining a smooth event experience for attendees and presenters. Event Support: Provide timely and reliable IT and A/V support for a wide range of campus events, including lectures, conferences, workshops, and special events, ensuring seamless integration of technology for a professional experience. Flexibility for After-Hours Events: Ensure IT and A/V services are available for evening and weekend events, accommodating the diverse scheduling needs of campus activities and ensuring minimal disruption to event flow. Ability to proactively recommend effective courses of action and communicate resolution, policy, and procedures to the various stakeholders, management, and end user population Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed Generate written monthly project reports; supply service analytics on an as needed basis Work to standardize existing processes and implement best practices Maintain effective working relationships to ensure institution-wide teamwork Must understand and be able to implement effective OIT practices and solutions in an open and collaborative environment Maintain high regard for student privacy in accordance with the FERPA privacy policies and procedures. Provide audio / video support as required to support both the classroom environment, special events, and distance education Accept and execute other duties as assigned The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Skills/Knowledge Required: 5-7 years Win7 and Win10 operating systems knowledge Ability to perform logical OSI layer troubleshooting to determine root cause of errors Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks Subnetting and basic network security Familiarity with ServiceNow ticketing system and reporting metrics Experience developing and deploying attended/unattended imaging/OS installation and virtual backups SCCM software deployment & management tool Remote desktop / remote support software experience for technical troubleshooting Microsoft Office 2016 and O365 Microsoft Teams/web conferencing services Data storage, migration, and archiving best practices Functional Knowledge Required: Bachelors of Science in Computer Science, Life Science or equivalent industry experience CompTIA A+, N+ or S+ optimal 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems AWS S3 storage and Virtual Workspace experience, a plus Experience with scientific instrumentation

We are looking for a Franchisee Coordinator to hel pasisst our Food and Beverage client with customer inquiries. This person must be able to work in person Monday-Thursday (Friday remote). 1-2 years of true customer facing experience is required. Day to day: Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails. Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly. Keeping up to date on email communications. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.

Main Responsibilities: Pay- 25-33hr Perform a range of technical work activities at customer site to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Focus on team issues without begin distracted. Complete tasks within assigned shift hours. Communication with customer via email and status reports. Display communication / technical / personal skills needed for this customer facing position Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The Ideal Candidate Able to follow instructions and procedures Proven experience in IT Desktop Service environment. Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organized approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy and numeracy skills Demonstrates awareness of health and safety at work. Site activity: IMAC work: build, deploy, asset management Image management/distribution Microsoft SCCM Ability to resolve 5 to 8 tickets on average daily Microsoft certification is an asset CompTia A+

6 Month Contract to Hire Onsite in Boston, MA The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging Support end user VPN connectivity issues Excellent customer service skills Current LAN and WLAN IP network technologies Windows 10/11 Pro 64-bit Enterprise operating systems Knowledge must reflect current technologies with experience on corporate Windows computer operating systems Ability to manage a fast-paced, multiple location environment with multiple tasks and demands Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail Ability to work effectively and to interact with clients and team members Carrying a communication device is required Evening/weekend work may be required; Occasional travel as needed Rotating on-call coverage support required

Desktop Support Engineer | Leading Asset Management | Boston, MA (hybrid) This leading Asset Management Firm local to Boston is looking for a seasoned Desktop Support Engineer to handle high level escalations from tier 1 and tier 2 support members. The firm is primarily a Windows environment, alongside AWS cloud. In this role, you will support their Windows 10/11 environment, as well as handle Active Directory and O365. Responsibilities: Advanced troubleshooting within Windows systems Remote and on site user support for internal teams Act as escalation point for tier 1 and tier 2 support members apart of the team Windows System Administration Assist with technical training and assistance to junior engineers Facilitate system upgrades and migrations Requirements: 5-7+ years of Desktop or Technical Support experience Advanced experience with Windows 10/11 Experience working with O365, Active Directory Powershell scripting experience Ticket Management experience (ServiceNow) Communication skills a must! No C2C

Planet Technology has partnered with a Dedham, MA based company to locate an IT Support candidate for a 3 month Part-Time contract. No 3P's or sponsorship permitted. Candidates should be legal to work in the US and not require sponsorship at any time. Local candidates only Part-Time (20-30 hours per week) Onsite (can be flexible with days/hours) IT Support * Number of Users: 630 students, 220 faculty and staff * Mac vs PC: predominantly a Mac shop * Some days may be heavy help desk support, others might be inventory focused * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Familiarity with AV systems would be helpful * Experience in a school or educational setting is a plus, as the candidate will need to interact with students, teachers, and staff * Ability to quickly integrate with the existing IT team and adapt to our workflows * Comfort with classroom technology setup and support/break fix (projectors, printers, etc.) * Awareness of IT security and compliance standards in educational institutions Must Haves: * 1-3 years of experience * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Prior education experience

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Robert Half's client is seeking a IT Technician for a 3-6 month contract. The IT professional is responsible for supporting customers or internal employees who are experiencing technical issues. This includes troubleshooting technical challenges, responding to queries, as well as addressing and resolving complaints. Key Job Duties: Answering and responding promptly to user queries and complaints. Troubleshooting and diagnosing technical issues. Training users to work with hardware, software, and network systems. Installing, maintaining, and updating software. Keeping accurate records of repairs, fixes, and maintenance. Communicating effectively with technical and non-technical staff. Developing troubleshooting and help guides for users. Testing systems and software to ensure functionality. Keeping up-to-date with technological advancements and trends. Collaborating and liaising with IT technician team and developers. Requirements: Proven experience as a help desk technician or similar role. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills to effectively deal with customers' issues. Proficiency in English and patience while communicating. Knowledge in specific software or hardware systems depending on the organization's requirements. Willingness to learn and to stay updated with latest technology trends. Bachelor's Degree in Computer Science, Information Technology, or relevant field (based on the organization's needs).

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

IT Service Technician Unfortunately, we are unable to work with our C2C partners on this role. Responsible for providing PC, desktop, network, and telecom services in an assigned region. The position is also responsible for help desk support, as needed, to answer/resolve end user questions/problems, in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the ITS team and the business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner. Responsibilities Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams Deploying new and upgrading existing equipment & software Ability and means to travel on a flexible schedule as needed System Operations Processing and Monitoring First level response for assigned service tickets Managing projects, coordinating with business owners and 3rd party vendors Monitor scheduled system processes to ensure successful completion Investigate and resolve any monitoring issues that occur during scheduled shift Notify or escalate issues to Application Support and Infrastructure departments Requirements 5 years of hands on experience working with and supporting Microsoft and networking environments Strong knowledge of current common infrastructure solutions and PC software products Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience ITIL Foundation Certification required Experience running and coordinating projects with minimal guidance Demonstrated relationship building skills to all staff levels throughout the organization (local and remote) Excellent problem resolution skills

Desktop Support Technician #236905 On Site in Boston, MA Contract to Hire Benefits Offered Not able to provide sponsorship for now or in the future One of Medix's top clients, a leading healthcare system, is seeking a skilled Desktop Support Technician to join their team. This on-site role with a health system in Boston, MA, involves supporting and optimizing the computer refresh process. You'll play a key role in ensuring seamless hardware replacements and upgrades from Windows 7 to Windows 10, coordinating equipment swaps, aligning domains accurately, and maintaining user configurations to enhance operational efficiency. Daily Responsibilities: Provide general desktop support, including basic troubleshooting and technical assistance. Assist with the computer refresh process by replacing hardware and upgrading systems from Windows 7 to Windows 10. Manage and maintain equipment inventory, identifying users who require PC replacements. Travel to surrounding sites as needed to perform equipment swaps and support tasks, with locations managing between 25 and 1,000 PCs. Ensure proper domain alignment and accurate configuration during hardware replacement. Troubleshoot and install PC applications to ensure smooth functionality. Collaborate with team members and clinical staff to provide seamless technical support. Qualifications: Approximately 1 year of experience in PC application troubleshooting and installation. Proficiency with operating systems, including Microsoft Windows and Apple mac OS. Experience with desktop programs such as the Microsoft Office Suite Familiarity with the computer refresh process, including hardware replacements and upgrades. Professional demeanor with strong interpersonal skills to engage effectively with clinical staff. Ability to work independently as a self-starter with minimal supervision. Compensation is based on years of experience and in relation to the job responsibilities listed, our range is between $20/hr - $25/hr.

Interested in leading a team at a leading private investment firm? You will be joining the desktop engineering team, responsible for managing and maintaining the teams global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will also find opportunities to improve current systems and processes and help the team to improve performance. You will have expertise in modern endpoint technologies and automating software deployments. You will provide tier-3 support upon escalation from other teams. This firm is a leader in their field, deploying over $150 Billion to a variety of asset classes both public and private. Technology and people are at the forefront of their approach and vital part of delivering impact to a diverse group of investors. Office in Downtown Boston Area: 3 days onsite. No up-to-date resume required.

Our offshore wind client is seeking an IT Support Specialist to join their team in Boston on a temporary 6-month contract. You will be a part of their Site Enablement team, specializing in network support and management. This crucial role will ensure robust connectivity and infrastructure and maintain and expand network capabilities while ensuring high availability and minimal disruptions. Travel and occasional late hours work will be required for this position (when not onsite at the Boston office) so candidates should be flexible. We are unable to offer sponsorship at this time - *NO C2C PLEASE. Hard Skills Required: Basic Network Knowledge: Understanding of routing, switching, and wireless. Hardware Proficiency: Familiarity with Cisco routers, switches, access points. Identifying the correct data ports, configuring, installing, etc. Cabling Knowledge: Expertise in cable types (Cat6a, fiber types), uses of SFPs, cable tracing, and testing ports. Also need experience with cable management inside racks. Tool Usage: Proficiency in using tools like cable testers and WiFi scanners to troubleshoot network issues. Technical Oriented Management Systems: Proficiency in ServiceNow, Solarwinds, ITIL, and Azure DevOps is necessary. Soft Skills Desired: Organization: Keeping track of necessary cables, access credentials, passwords, etc. Travel Readiness: Ability to travel to sites on rare occasions or as needed. Flexibility to handle unexpected travel. Participate in daily operations along with the Site Enablement Team in US time zones. Vendor Coordination: Ability to manage and coordinate multiple vendors and stakeholders (ISP, electricians, building managers, equipment vendors, SDM, security team, business users) simultaneously. Problem Solving: Being resourceful in addressing uncommon issues without rushing, which can lead to mistakes. Flexible Working Hours: Willingness to work late hours when necessary, as some changes can only be implemented after business hours.

• Supports computer users with installation of hardware/software and networking components to meet personal computer needs. • Win 7 upgrades and deployment of new replacement machines. • Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors. • Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems. • Assists with computer studies, projects, and implementation of policies throughout the area of assignment. • Assists in the design and development of standardized operational management reports to identify issues or monitor computers. • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. • Diagnoses and resolves moderate end-user hardware/software problems including remote access software. • Performs new computer configuration and coordinates the workstation upgrade/replacement process. • Participates in the deployment of new software platforms. • Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete. • Verifies with the customer that the problem has been resolved and closes the case. Skills Required: • Experience with M365 / O365 migrations is a hard requirement. • Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered. • Working knowledge of computer hardware, software, and terminology. • Basic problem-solving skills. • Good communication skills. • Good organizational skills. • Working knowledge of ServiceNow Ticketing system a plus. Skills Preferred: • Working knowledge of MS Office 365. Experience Required: • 4 years with HS Diploma, 2 years with AA Degree. Experience Preferred: • Experience with M365 Migrations. Education Required: • HS Diploma. You can reach me at ***************************** or call me at ***************. Thanks, Yeshwant Gattem Recruiter *************** *****************************

We are looking for a motivated and detail-oriented Junior On-Site Engineer for a 3-month project based in Boston, MA. This role will focus on supporting a smartphone rollout project, specifically handling the preparation, configuration, and distribution of iPhones to employees. This is a great opportunity for someone eager to gain practical experience in IT support and project management within a dynamic, fast-paced environment. Key Responsibilities: Smartphone Preparation and Configuration: Unbox and catalog new iPhones. Install and set up required applications and configurations. Ensure devices are updated with the latest software and security patches. Test each device for full functionality prior to distribution. Distribution and Support: Distribute configured iPhones to employees. Provide basic training and usage support to employees. Address initial setup issues or questions from employees. Maintain accurate records of device distribution and employee acknowledgments. Documentation and Reporting: Document configuration processes and any issues encountered. Report daily progress and challenges to the project manager. Help maintain an up-to-date inventory of all distributed devices. Qualifications: Education: Secondary school diploma or equivalent preferred. Technical Skills: Basic understanding of iOS and iPhone configuration. Familiarity with mobile device management (MDM) tools is a plus. Basic knowledge of network protocols and connectivity. Soft Skills: Strong communication skills, both verbal and written. Excellent organizational skills and attention to detail. Ability to work both independently and as part of a team. Proactive problem-solving skills. Ability to work effectively under pressure with a positive attitude. Language Skills: Fluent in English (C1/C2 level). Additional Information: This is a temporary position for a defined 3-month project. The role requires on-site presence in Boston, MA. Candidates must be available to start in January and commit to the full project duration. 4o

Russell Tobin's client, a laboratory, research and scientific organization is seeking an Associate Scientific Service Support Specialist in Cambridge, MA Job Title: Associate Scientific Service Support Specialist Employment Type: Contract Length: 2-Months (with potential to extend) Est. Start Date: November 2024 Hours: 7:30am-4:00pm, Mon-Fri Pay rate: $28.00 - $32.50 per hour Overview: This position will support two facilities located in Cambridge and one in Branford CT. Individual should expect up to 50% travel. Candidate MUST have reliable transportation Job Duties: Report and escalate customer concerns to Site Lead. Maintain good stewardship of relationship between Company, the customer and other service providers. Provide inventory management for lab consumables including but not limited to: cycle counts, restocking shelves, ordering, tracking of shipments and investigation and resolution of late or backordered items. To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors To provide timely communication to lab users and site lead on impact of any site service work Handle biologically contaminated glassware and plastic ware and glass wash machinery. Deliver requested chemicals to appropriate laboratory locations. Verify SDS documents in association with the chemical inventories. Obtain and maintain RCRA certification. Order and transport compressed gas cylinders, liquid dewars, packaged gases. Participate in audits and inspections and provide input as requested. Receive incoming packages on loading dock. Manage and maintain inventory of laboratory consumables. Observe all safety precautions and be proactive in raising safety concerns. Required to complete cross training and tasks as requested. Required to provide emergency support outside of business hours as scheduled. Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment. Qualifications/years of experience: High School Diploma, or equivalent, 2+ years of experience handling gas or chemical materials in a laboratory environment, AND 1-2 years of experience in a customer facing roll Preferred Qualifications: Associates degree or higher in a scientific field Inventory management experience 1-2 years of experience working in a highly regulated environment and/or GxP related experience Must Haves: Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. Job pace may be fast and job completion demands may be high. Must be able to remain in a stationary position more than 25% of the time The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function. Employee must have the ability to transport a Dewar with a push/force factor of 70-85 lbs. Occasional lifting of up to 50 pounds. Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position. Additional Requirements: Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment. Must have reliable transportation and/or ability to travel between customer sites. Benefits that Russell Tobin offers: Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. Apply Today! If you are interested in the position, please email your resume to **************************** for immediate consideration.

United States, Portsmouth (New Hampshire) Today, Lonza is one of the world's largest healthcare manufacturing organizations operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. The Automation & MES Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. This is a Hybrid position, which requires onsite presence at the Portsmouth, NH office 60% of the time at a minimum. Key Responsibilities: Conduct system troubleshooting on Syncade, and Controls system Support floor activities as required to bring running records to successful process conclusion. Work closely with Controls and Syncade Supervisors to develop and revise DeltaV Logic, batch records and eDispense records in a timely manner. Support Production via the Helpdesk, assisting with production issues. Perform testing and validation activities for Syncade and DeltaV changes. Perform System administration tasks, i.e. account creation and maintenance, system maintenance, and other tasks as assigned. Receives some guidance from other Engineers and Leads on advanced troubleshooting and tasks. Perform tasks related to execution of Process Change Controls and closure of CAPAs. Assess and incorporate Material Masters and general material properties from SAP. Develop technical knowledge on manufacturing equipment and processes automation systems Support resolution of equipment breakdowns and quality issues in the suites with assistance Perform other duties as assigned Key Requirements: Certificate/ Associate's degree/ Bachelor of Science in science-related discipline preferred and 1+ years experience in biotech work environment Some prior knowledge of Biotech manufacturing Controls and/or MES software preferred Excellent Communication Skills. Ability to effectively communicate via writing and oral communication at all levels. Express ideas effectively in individual and group situations (including non-verbal communication). Ability to communicate to internal and external personnel. Ability to secure relevant information and identify key issues and relationships from a base of information Relate and compare data from different sources and identify cause and effect relationships. Ability to evaluate engineering problems and be able to devise cause and effect relationships and propose solutions. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. Reference: R62834

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom