IT Coordinator
Remote support technician job in Waukesha, WI
IT Coordinator
Department: Firm Operations
Reports To: Firm Accounting Director
Status: Full-Time, Non-Exempt
The IT Coordinator is an individual contributor responsible for supporting the firm's technology environment, ensuring reliable system performance, and providing hands-on technical expertise across hardware, software, and business applications. This role blends operational support with strategic planning-helping evaluate technology needs, strengthen IT processes, and contribute to long-term improvements that align with the firm's goals. The IT Coordinator works closely with internal teams, external vendors, and leadership to maintain a secure, efficient, and forward-looking technology infrastructure.
Key Responsibilities
Technical Support & Operations (Primary Focus)
Provide day-to-day technical support for employees, including troubleshooting hardware, software, network, and peripheral issues.
Maintain and monitor servers, workstations, mobile devices, and cloud-based systems.
Oversee account provisioning, system access, and application configurations.
Manage software installs, updates, and license tracking.
Support cybersecurity initiatives, including patching, endpoint protection, MFA, access controls, and monitoring alerts.
Maintain IT asset inventory (hardware and software), including procurement and lifecycle management.
Document IT procedures, troubleshooting steps, and support standards.
Supports training staff on firm software.
Systems Administration
Assist with administration of Microsoft 365, Entra, and other core business systems.
Support data backup processes, retention schedules, and recovery testing.
Monitor network performance; escalate issues to vendors as needed.
Project & Strategic Planning Support
Participate in IT planning discussions to identify opportunities to improve workflows, security, and system performance.
Research emerging technologies, tools, and solutions that support the firm's long-term IT strategy.
Assist in developing technology roadmaps and recommending system upgrades or process improvements.
Support implementation of new technology initiatives, coordinating logistics, user communication, testing, and training.
Provide insights to leadership on IT risks, efficiencies, and optimization opportunities.
Facilitate sharing of best practices efficiencies.
Vendor Management
Work with third-party software vendors and service providers to support system reliability and project execution.
Assist in evaluating vendor performance and researching new technology partners.
Track service tickets.
Qualifications
Education & Experience
Associate or bachelor's degree in information technology, Computer Science, or related field preferred.
5+ years of hands-on IT support experience.
Experience in a professional service or multi-location environment a plus.
Technical Skills
Strong knowledge of Windows OS, Microsoft 365, Azure AD, and network fundamentals.
Familiarity with cybersecurity tools and best practices.
Experience with troubleshooting hardware, software, and cloud-based applications.
Understanding of backup systems, endpoint management, and mobile device management (MDM).
Experience contributing to IT planning, project coordination, or process improvement is preferred.
Core Competencies
Strong problem-solving and diagnostic skills.
Excellent communication skills and the ability to support users at all technical levels.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with strong documentation habits.
Proactive mindset with interest in long-term IT growth and strategy.
Working Conditions
Onsite presence required [insert schedule expectations].
Occasional after-hours support during system updates or outages.
Ability to lift up to 40 lbs. (equipment).
IT Field Technician - 60K
Remote support technician job in Milwaukee, WI
Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks:
Contract Type: 6-Month Contract to Hire
Hourly Rate: $28-29/Hr
Salary upon Conversion: $60k (contingent upon experience)
Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central.
Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.
Responsibilities:
Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.
Must-Have Qualifications and Skills:
Experience: At least 3 years of experience in IT support, working on-site with users
IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
Communication: Strong interpersonal and communication skills.
IT Support Specialist
Remote support technician job in New Berlin, WI
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible.
Who We Are
For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.
What You'll Do
Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.
Provide technical support for end-users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, escalate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after-hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
What You'll Bring
Bachelor's degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem-solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi-task, and pay close attention to details
Self-motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10-20% travel expected to divisional business units
What We Value
Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Desktop Support Engineer
Remote support technician job in Milwaukee, WI
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Level One Help Desk Technician
Remote support technician job in Menomonee Falls, WI
Redbird Security
Menomonee Falls, WI (On-site with some hybrid flexibility)
About Redbird Security
Redbird Security is a security-first Managed Services Provider (MSP) supporting clients across the United States. With over 20 years of experience, we have built a strong family within our team, with our clients, and throughout our community. We deliver best-in-class IT support, automation, and cybersecurity services that help our clients work securely and efficiently. Our success is driven by innovation, reliability, and a shared passion for protecting what matters most.
About the Role
We are looking for a proactive, detail-oriented Level One Help Desk Technician to be the first line of support for our clients. This role is ideal for someone who enjoys solving problems, learning new technologies, and providing exceptional customer experience. You will work alongside a team of seasoned professionals who take pride in delivering secure, reliable, and responsive IT services.
What You Will Do
Respond promptly and professionally to client requests via phone, email, or ticketing system
Diagnose and resolve hardware, software, network, and peripheral issues remotely or in person
Escalate unresolved or complex issues to senior technicians while maintaining ownership of client communication
Document all work performed, resolutions, and troubleshooting steps in the ticketing system
Follow established standard operating procedures (SOPs) to ensure consistent, high-quality service delivery
Contribute to the team knowledge base by documenting new fixes or process improvements
What You Bring
High school diploma or equivalent (associate degree or higher preferred)
Excellent verbal and written communication skills with a strong customer-first mindset
Strong organizational skills and ability to prioritize in a fast-paced environment
Reliable transportation and ability to travel to client sites when needed
Eagerness to learn and grow in a collaborative environment
Bonus Points
CompTIA A+, Network+, or equivalent certifications
Experience supporting Windows 10/11, Microsoft 365, and Active Directory
Basic understanding of TCP/IP networking, VPNs, and remote access troubleshooting
Prior experience in an MSP or IT support environment
What We Offer
Competitive pay based on experience and certifications
Comprehensive health, dental, and vision insurance
Retirement plan with company match
Ongoing training, certification reimbursement, and professional development
Supportive, team-oriented culture with clear paths for advancement
How to Apply
If you are passionate about technology, eager to learn, and want to be part of a team that values integrity and innovation, we would love to meet you.
Please send your resume and cover letter, including salary expectations, to ************************ with the subject line: Help Desk Technician - [Your Name]
Desktop Support Specialist
Remote support technician job in Des Plaines, IL
The IT Technical Support Specialist - Sr. position will be responsible for ensuring proper IT technical support, allowing end users to accomplish their business tasks. Supports local and remote PC and mobile hardware and software, via direct or remote contact with the hardware and/or the end user, as well as performing network system administration. This position serves as the second-level escalation support to a third-party outsourced first-level helpdesk. Plans, implements, monitors and supports corporate hardware and software infrastructure. Deploys, administers, and supports corporate and remote office servers/desktops. Performs advanced system and user administration for the entire organization and design. Installs software and peripheral equipment onto corporate workstations. Manages and installs appropriate operating system and software upgrades, patches, printers, drivers, etc. Provides third-level support for issues which are escalated by the second-level service delivery team and first-level helpdesk. Resolves complex end-user requests for installs, problem diagnoses, and equipment repairs. Performs hands-on fixes, including software/ hardware install and upgrades.
Information Technology Support Specialist
Remote support technician job in Menomonee Falls, WI
👋 About the Role
Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻
We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌
🌟 NOW HIRING: Client Support Associate 🌟
📍 Menomonee Falls, WI 53051
⏳ 03-Month Contract (Contract-to-Hire!)
🗓️ Schedule:
🖥️ 3 days → 8:00 AM - 5:00 PM
🌙 2 days → 10:00 AM - 7:00 PM
🔧 What You'll Do
✨ Identify, manage, escalate, and resolve technical issues
🛠️ Install & configure software, print drivers, and workstation tools
💥 Troubleshoot hardware, software, and basic networking issues
📡 Monitor systems, spot problems early, and take action
🤝 Provide excellent client-facing support
💻 Diagnose desktop/laptop software and application issues
🎯 What We're Looking For
✔️ 1-3 years of related technical experience (or equivalent)
✔️ 1-3 years of customer service experience
✔️ Strong communication & problem-solving skills 🗣️💭
✔️ Team player with flexibility and a great attitude 🙌
⭐ Bonus Points If You Have…
💼 Previous experience troubleshooting desktops, printers, and notebooks
📄 Strong skills in Microsoft Office
🛠️ 1-3 years of technical support experience
🚀 Ready to join a team where your skills
really
matter?
Apply today and take the next step in your IT career! 💼💙
Desktop Support Technician
Remote support technician job in Milwaukee, WI
WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Milwaukee, Wisconsin, US.
Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You'll Do:
Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
Requirements
What You Need:
Minumum 2 years IT support experience with Windows 10, mac OS, Microsoft Office, and Windows OS deployment; strong networking basics.
Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
Excellent customer service, communication, organization, multitasking, and documentation skills.
Fluent in Local language and business level of English
Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
Benefits
Why Join Us?:
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Milwaukee, Wisconsin, US. and be at the forefront of IT support excellence!
Peer Support - Conditional Release Waukesha Courts
Remote support technician job in Pewaukee, WI
Job Responsibilities: Peer Support - Waukesha Courts Conditional Release • Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends. • Provide one on one peer support services in the community
• Link individuals to a variety of self-determined supports and services within the Milwaukee area, including mental health, substance use support, natural/familia supports
• Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery
• Responsible for maintaining accurate documentation of all contacts in awards, including completing the needs assessment, progress notes with peers, and all collateral contacts
• Maintain regular contact with the referring case workers, including preparing for and attending all scheduled monthly update meetings with the referring case managers, and their supervisors,
• Complete all agency trainings as required within the agency timelines
• Attend and participate in monthly in person team meetings
• Attend in-service and conferences as required
• This position requires regular driving for work-related duties and community outreach.
Job Qualifications:
Required Qualifications
• Must have completed the State Peer Support Training curriculum and pass the Certification test within the first 6 months of employment.
• One year of experience as a peer support is preferred, but not required
• Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements
• Must pass a driving record background check to be eligible to drive in the community during work hours
• Must have knowledge of resources available to the people served in the Peer Support Program
• Meet all the employee requirements including references, criminal background check, drug test, and driver's license check.
• Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples:
o Working knowledge - can understand basic principles and solve basic problems
o General knowledge - has comprehensive understanding of substance use disorders and as well as mental health disorders
Knowledge, Skills and Abilities
• Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
• Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
• Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage required caseloads.
• Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
• Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
• Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
• Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
• Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.
• Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including individuals, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
Other Job Information (if applicable):
PHYSICAL DEMANDS:
The position is mobile with time spent in the community, including home visits and other community based locations. Driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule to meet the schedule needs of the peers, which may include evenings and weekend work.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Systems & Infrastructure Support Lead
Remote support technician job in Waukesha, WI
This is a leadership position responsible for ensuring the health, reliability, and performance of OwnersEdge's internal systems, infrastructure, and IT support functions. While the role does not currently have direct reports, it is structured with the expectation of growing into a team leadership position as the IT function expands. The person in this role is accountable for the full operation of internal technology systems. This includes managing core infrastructure, supporting cloud and on-premise services, serving as a technical escalation point, and coordinating with our managed service provider (MSP). The role is expected to maintain stable and secure systems, lead troubleshooting and maintenance, and contribute to improving the overall reliability and responsiveness of IT services.
Specific Duties and Responsibilities
· Take full ownership of internal systems and infrastructure, including Azure, Microsoft 365, Windows servers, endpoints, backups, and device management
· Monitor system performance and health using infrastructure tools; proactively address issues to avoid downtime or service interruptions
· Serve as the lead escalation point for support tickets beyond Tier 1; troubleshoot and resolve more advanced or systemic technical issues
· Perform patching, software updates, hardware refreshes, and other maintenance tasks across the technology environment
· Maintain backup systems and recovery procedures, including testing of Veeam or similar tools to ensure readiness and restore capabilities
· Manage Microsoft Intune, Active Directory, Group Policy, and endpoint settings for configuration, compliance, and user support
· Ensure systems are documented clearly, including network diagrams, recovery processes, standard operating procedures, and configuration records
· Coordinate with our MSP to ensure shared support responsibilities are being fulfilled and that performance meets expectations
· Contribute to IT infrastructure projects, including planning and implementing system upgrades, migrations, and new service deployments
· Work alongside the IT Operations & Project Manager to support change control, onboarding, ticket triage, and resolution processes
· Collaborate with cybersecurity roles to apply secure configurations and respond to vulnerabilities or threats
· Support new hire onboarding by preparing equipment, accounts, and initial configuration; ensure smooth handoffs and readiness
· Provide internal guidance and set a high standard for support quality, documentation, and operational follow-through
· Look for opportunities to improve systems, tools, and processes; recommend changes based on observed patterns or recurring issues
· Administer and support networked printers and multifunction devices, including installation, configuration, print server settings, user access, and regular maintenance
· Provide Tier 2 support for key third-party software platforms in use across the company (e.g., ERP systems, CRM tools, business applications), including account issues, performance troubleshooting, vendor coordination, and routine updates
Work Location
Waukesha, WI, with occasional travel to Wisconsin and Midwest offices as needed
On-Call Requirements
While not part of a regular on-call rotation, this role may require occasional after-hours availability for emergency support or scheduled maintenance work
Minimum Qualification (Education and Experience)
· Bachelor or associate degree in computer science, Information Systems, or a related field, or equivalent professional experience
· Five or more years of hands-on experience supporting infrastructure environments, including cloud and on-premise systems
· Proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint), Azure AD, Windows Server, and endpoint management
· Experience managing backups and disaster recovery with Veeam or a similar platform
· Ability to troubleshoot and resolve issues involving user devices, servers, printers, permissions, and system availability
· Familiarity with patching tools, endpoint deployment tools, scripting (such as PowerShell), and routine maintenance operations
· Experience working with or alongside an MSP or third-party support provider
· Strong organizational and communication skills; able to manage time and priorities with minimal supervision
Preferred Qualifications
· Microsoft Azure Administrator Associate certification or equivalent credentials
· Familiarity with virtualization platforms such as VMware or Hyper-V
· Experience leading small projects or contributing to larger IT initiatives
· Working knowledge of basic networking, such as DNS, DHCP, VPNs, and firewall access
· ITIL Foundation certification or exposure to formal service management processes
Knowledge, Skills, and Abilities
· Ability to own and follow through on technical responsibilities without daily oversight
· Practical understanding of systems and infrastructure across a mid-sized environment
· Solid problem-solving and diagnostic skills, with attention to detail
· Strong customer service orientation, with patience and professionalism in supporting end users
· Comfortable writing documentation and keeping records of system setups, maintenance steps, and configuration changes
· Able to manage several ongoing responsibilities and shift between support, maintenance, and project work
· Willingness to adapt to change, learn new systems, and help implement improvements across the IT environment
Essential Job Functions
·30% - Monitor, maintain, and troubleshoot internal systems and services
·25% - Perform patching, backups, and other infrastructure maintenance
·15% - Document systems, coordinate with vendors, and improve processes
·15% - Support project implementation and infrastructure changes
·10% - Handle escalated support and communicate with end users
·5% - Identify areas for improvement and stay current with evolving tools
Cartveyor Operational Support Specialist
Remote support technician job in Milwaukee, WI
PFlow Industries
Milwaukee, WI
The Cartveyor Senior Operations Analyst is responsible for managing a high volume of incoming inquiries and providing comprehensive support to internal and external customers, dealers, and installers regarding parts for Cartveyor (CV, DCV & GK) equipment. This role is responsible for generating detailed quotations, processing sales orders, and resolving product or service issues independently ensuring all are done in accordance with company procedures and policies meeting internal and external customer requirements. This role will also be involved in project management, materials management and continuous improvement initiatives.
Essential Duties And Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Leads communication with customers and internal teams, providing assistance and problem resolution.
Manages a high volume of incoming calls and emails from customers, dealers, installers and end-users regarding parts needed to repair or maintain the full range of PFlow Cartveyor equipment. Must respond to all inquiries in a timely manner that meets or exceeds the customer service response standards set for the Cartveyor Business Unit.
Generates detailed quotations, processes sales orders and provides comprehensive frontline support to PFlow customers by managing requests from initial inquiry to completion ensuring customer satisfaction.
Initiates and manages Case ID's, warranties and RMAs (Return Material Authorizations) in M2K system.
Provides proactive tracking information and updates to customers.
Researches and identifies parts needs independently by locating drawings, manuals, part numbers and consulting with Technical Support Advisors or Engineering, as needed.
Resolves product or service issues promptly and independently by clarifying the customer's concern, determining root cause, explaining resolution steps, expediting the correction and managing through to resolution.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires a college degree.
Requires the ability to exercise diplomacy and tact in all verbal and written communications.
Requires excellent problem-solving skills and the ability and desire to develop, implement and communicate practical solutions.
Requires excellent communication skills to effectively relay verbal and written information in a professional manner to all levels of management, all departments and customers.
Requires advanced Microsoft Office and application skills (Word, Excel, PowerPoint, Outlook, Teams, Power BI, etc.).
Requires the ability to learn and develop proficiency in M2K ERP software.
IT Support Engineer - L2 | Plant & Infrastructure Support
Remote support technician job in Milwaukee, WI
IT Support Engineer - L2 | Plant & Infrastructure Support (Full-Time | 1099 Independent Contractor | 5-Year Contract)
Milwaukee, WI 53201
Wauwatosa, WI 53222
Axiom Technologies is seeking an experienced IT Support Engineer (L2) to provide comprehensive technical support across office environments, fabrication units, and paint shop floor systems. This role supports multiple plant locations, including Syncreon, CLI, and other affiliated facilities.
This is a long-term (5-year), full-time independent contractor role (1099).
GC Holders & US Citizens preferred.
If interested, please email your resume to ******************************************
Key Responsibilities
Provide L2 support for Windows, mac OS, and core infrastructure services.
Troubleshoot and resolve issues across office systems, fabrication areas, and paint shop floor environments.
Deliver on-site network support, including network hardware replacement and basic troubleshooting.
Support SCCM environments and assist with Microsoft Intune configurations.
Remediate vulnerabilities across shop-floor machines and workstations.
Manage IT hardware lifecycle: shipments, returns, replacements, and asset inventory.
Configure and troubleshoot printers, scanners, and other peripherals.
Participate in plant leadership calls to provide IT updates and support initiatives.
Assist with patching activities and attend weekly change management calls.
Follow ITIL processes, operational standards, and service delivery expectations.
Maintain detailed documentation for workflows, processes, and procedures.
Escalate critical issues to Plant Leadership and the Major Incident Management (MIM) team.
Coordinate with hardware vendors during site visits and plant activities.
Preferred Skills & Experience
Strong troubleshooting skills, ideally in a manufacturing or plant environment.
Hands-on experience with SCCM, Intune, and vulnerability management tools.
Good understanding of networking fundamentals.
Excellent communication skills to collaborate with leadership teams, vendors, and cross-functional departments.
Information Technology Support Engineer
Remote support technician job in Waukesha, WI
Must have at least 2 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Network understanding & troubleshooting skills. Experience in usage of SCCM/Ivanti/Intune for deployments and installations. Experience in OS installation, handling OS related issues and troubleshooting of issues. Experience in patches and package installation & troubleshooting. Deskside support, imaging, migration, printer and other support with hardware
Peer Support Specialist
Remote support technician job in Milwaukee, WI
La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support.
We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness.
Why Join La Causa, Inc.?
Meaningful work that supports youth and families on their path to recovery
Collaboration with experienced and compassionate professionals
Opportunities for professional development and career advancement
Comprehensive benefits and paid leave-including a day off for your birthday!
Your Role:
As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence.
What You'll Do:
Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches.
Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence.
Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises.
Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress.
Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction.
Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting.
Build Relationships - Maintain open communication and positive connections with youth, families, and team members.
Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies.
Professional Development - Attend meetings, training, and supervision to continue learning and improving skills.
Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services.
What We're Looking For:
Bachelor's degree in social work or a related field (Required)
Master's degree in social work or related field (Highly Preferred)
Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire
At least one (1) year of experience providing community-based support
Strong cultural competency and interpersonal skills
Bilingual (Spanish and English), spoken and written (Preferred)
Excellent verbal, written, and documentation skills
Strong critical thinking and organizational abilities; able to manage multiple priorities
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to work flexible hours, including evenings and weekends, as program needs dictate
Must successfully complete and pass all background checks, including an annual influenza vaccination
Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards
Skills & Competencies:
Strong cultural competency and interpersonal relationship skills.
Excellent written and verbal communication abilities across diverse audiences.
Critical thinking and problem-solving skills with sound judgment.
Highly organized with the ability to manage multiple priorities.
Proficient in Microsoft Office Suite.
Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards.
Must successfully complete and pass all required background checks, including an annual influenza vaccination.
Flexible schedule availability, including evenings and weekends as needed
Work Environment:
Work takes place in both community and office settings (local travel required)
Flexible hours may include evenings or weekends
Regularly required to drive, stand, sit, reach, stoop, bend, and walk
Frequent talking, hearing, and seeing required, finger dexterity necessary
Infrequent lifting (such as files) may occur
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
About La Causa, Inc.:
La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee.
You can learn more about La Causa at
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Join Our Team-Apply Today!
Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!
desktop support
Remote support technician job in Bannockburn, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Onsite Support
Job ID # Fast Path [18976]
Duration: 1+ Years (Possible Extension)
Location: Bannockburn,IL-60015 Onsite)
• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• This candidate would need to be a leader type and a well-diversified Deskside Tech.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Outlook PST files.
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
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Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Remote support technician job in Franklin, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Information Technology
Remote support technician job in Hoffman Estates, IL
Job DescriptionDescription:
In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch!
Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments.
Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration.
Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst.
Responsibilities:
Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability.
Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs.
Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access.
Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures.
IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency.
Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement.
Requirements:
IT Technician
Remote support technician job in McHenry, IL
This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
● Network Administration (Maintain, Troubleshoot, Repair)
● Maintaining & repairing 50-200 computers & 50+ servers
● Troubleshooting of software/hardware issues
● Reload and repair PC as needed.
● Maintain On and Offsite backups.
● Server Administration knowledge
● Phone System knowledge
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desktop Support Engineer
Remote support technician job in Wauwatosa, WI
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Peer Support - Conditional Release Waukesha Courts
Remote support technician job in Waukesha, WI
Job Responsibilities: Peer Support - Waukesha Courts Conditional Release
Maintain a flexible schedule to meet the needs of the individuals served, including being available by cell phone on nights and weekends.
Provide one on one peer support services in the community
Link individuals to a variety of self-determined supports and services within the Milwaukee area, including mental health, substance use support, natural/familia supports
Support individuals to become the expert of their own lived experience and develop a voice and choice around service participation to be empowered in their recovery
Responsible for maintaining accurate documentation of all contacts in awards, including completing the needs assessment, progress notes with peers, and all collateral contacts
Maintain regular contact with the referring case workers, including preparing for and attending all scheduled monthly update meetings with the referring case managers, and their supervisors,
Complete all agency trainings as required within the agency timelines
Attend and participate in monthly in person team meetings
Attend in-service and conferences as required
This position requires regular driving for work-related duties and community outreach.
Job Qualifications:
Required Qualifications
Must have completed the State Peer Support Training curriculum and pass the Certification test within the first 6 months of employment.
One year of experience as a peer support is preferred, but not required
Must have a valid driver's license, automobile, and insurance sufficient to meet agency requirements
Must pass a driving record background check to be eligible to drive in the community during work hours
Must have knowledge of resources available to the people served in the Peer Support Program
Meet all the employee requirements including references, criminal background check, drug test, and driver's license check.
Program specific knowledge: (ex. AODA, mental health, youth, etc.). Examples:
o Working knowledge - can understand basic principles and solve basic problems
o General knowledge - has comprehensive understanding of substance use disorders and as well as mental health disorders
Knowledge, Skills and Abilities
Communication - ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel).
Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage required caseloads.
Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.
Teamwork - Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.
Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including individuals, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
Other Job Information (if applicable):
PHYSICAL DEMANDS:
The position is mobile with time spent in the community, including home visits and other community based locations. Driving throughout Milwaukee County; must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule to meet the schedule needs of the peers, which may include evenings and weekend work.
Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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