Remote support technician jobs in Racine, WI - 997 jobs

Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications. Provide end-user and system support across Syncreon, CLI, and other plant locations. Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations. Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices. Provide L2/L3 support for: Windows and mac OS operating systems End-user devices Core infrastructure services Participate in plant leadership meetings and weekly change management calls. Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives. Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3). Hands-on experience with Windows OS, mac OS, SCCM, and Intune. Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation. Experience managing hardware assets, printers, and scanners. Excellent communication, coordination, and documentation skills. Ability to work independently in an onsite plant environment. Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes, incident management, and change management. Experience working with multiple plant locations and stakeholders.

Primary Duties & Responsibilities Uses advanced knowledge of PC, mobile device, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support. Provides omni- channel technical support (Home Office) in a fast paced, high-pressure environment while multi-tasking (e.g. two or more simultaneous users) and or reprioritizing efforts as needed. Provide on-site, in-person support, five days a week at either the Franklin or Downtown campus. Back up the TSC AV team on an as needed basis Performs advanced level client experience consultation. Deep issue analysis when challenged at First Level, use of advanced knowledge and software tools to assist in developing solutions and tests fixes to resolve first touch whenever possible. Resolves escalations from Level 1 support where needed. Provides Home Office subject matter expertise to less experienced staff both in person and/or on-line. Expands knowledge and experience by gaining additional subject expertise and demonstrated proficiency in some of the following areas: Training - Perform technical mentoring, training and consultation to individuals or users. Project Consultation - Represent the Technology Service Center on project efforts to help drive a successful implementation, client and support experience. Help kick-off meetings, setup AV equipment in the spaces TSC AV is responsible to support. Stays up to date on changing business needs and interacts with project and support (N-tier) teams to coordinate/trouble-shoot support for rollouts, deployments and implementations. Remains closely connected with our internal team, and Home Office clients via an Omni channel support environment. Contributes to process/service improvement ideas to enhance the client experience, partnering with more experienced team members for guidance where needed. Resolves issues while exciting and level setting clients about the technology environment. Knowledge, Skills, Abilities High School degree. Minimum of 2 years of technical Help Desk experience or in-person technical support. Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools. Demonstrates strong customer service skills that translate both inside and externally, verbally and in writing at all levels in a succinct yet understandable fashion based on audience. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills. High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation. Keen attention to detail including proficiency in clear and understandable ticket documentation. Ability to diffuse/resolve escalations, resolve complex issues, help train and coach others.

La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!

Department: Alumni Relations & Development Salary/Grade: NEX/15 Target hiring range for this position will be between $27.50 - $30.65 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. Job Summary: The Technical Support Specialist delivers expert support for workplace endpoint technologies, ensuring reliable performance and a seamless user experience. This role is responsible for installing, configuring, and maintaining hardware and software systems, while diagnosing and resolving technical issues using advanced troubleshooting techniques and diagnostic tools. The specialist partners with peers and end users to coordinate routine projects, optimize workflows, and uphold service excellence. Additionally, this position enforces policies, procedures, and standards to align with organizational goals and industry best practices, contributing to a secure and efficient IT environment. Description of workplace endpoint technology: 300+ laptops, desktops, and tablets with a mix of Windows and mac OS operating systems. Peripherals and conference room equipment to support 285 staff. Training room equipment including laptops, projectors, cameras, and audio equipment. Please note: Hybrid schedule with required onsite days. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Collaborate with users to implement projects that leverage IT systems and tools. * Authors Scopes of Work for small projects. * Creates and maintains user documentation Development * Installs, repairs, and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Performs such tasks as imaging devices, replacing hardware components, deploying new equipment, and participating in team projects. * Performs routine preventive maintenance tasks in accordance with established practices. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices Miscellaneous Performs other duties as assigned. Minimum Qualifications: * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. * Familiarity with enterprise collaboration tools (e.g., Microsoft 365, Zoom). Infrastructure * Adobe Creative Cloud Suite * information security * Mac OS X Operating System * Microsoft Exchange * Microsoft 365 * Microsoft SharePoint * Zoom * Storage hardware * Windows Operating System Analytical * critical thinking * decision making * judgment * problem solving * Troubleshooting Project * collaboration and teamwork * functional documentation * organizational skills * planning Minimum Competencies: (Skills, knowledge, and abilities.) * Proven expertise in hardware and software diagnostics and troubleshooting * Excellent customer service and communication skills for technical and non-technical audiences. * Ability to work autonomously while thriving in collaborative team environments * Strong written and verbal communication skills for clear and professional interactions * Effective time management with adaptability to shifting priorities * Attention to detail ensuring accuracy and quality in all deliverables * Adaptability and willingness to learn new technologies. Preferred Qualifications: * Relevant certifications (CompTIA A+, Network+, Microsoft, Apple) * Prior experience in a technical support or IT service environment. Preferred Competencies: (Skills, knowledge, and abilities) * Advanced proficiency in hardware and software troubleshooting across diverse platforms * Experience delivering exceptional customer support in high-volume or complex environments * Demonstrated ability to lead initiatives or mentor team members while fostering collaboration * Strong technical documentation skills and ability to communicate complex concepts clearly * Proven track record of managing multiple priorities under tight deadlines with flexibility * Commitment to quality assurance with a focus on process improvement and accuracy Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

Job Location: New Holland - Pennsylvania - United States, Racine - Wisconsin - United States, Scottsdale - Arizona - United States, Wichita - Kansas - United States Job Family for Posting: Technical Training Apply now * Apply Now * Start applying with LinkedIn Start Please wait... About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Precision Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles: * Provide expert technical advice to dealership service department personnel and Field Service team members, * Provide input to improve reliability and serviceability of CNH Construction products, and * Provide input to improve service information and technical training content based on experience with troubleshooting the product(s). Key Responsibilities Job duties include: * Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering. * Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer. * Striving to maximize customer uptime by providing the complete, correct response on first interaction. * Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering. * Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information. * Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment. * Becoming a "product expert" on CNH-CE Precision, Digital, & Machine Control products. Experience Required * Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience * Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems. * Experience working with Construction precision/machine control solutions * Desire to support dealership and customer operations. * Excellent written and oral communication skills. * Excellent time management skills. Preferred Qualifications The preferred candidate will have: * Experience with remote support. * Experience with dealership service department activities. * A working knowledge of construction products and applications. * 3+ years direct experience installing or supporting Construction Machine Control solutions or brands: Leica, TopCon, Hemisphere, Trimble, or others. Pay Transparency The annual salary for this role is USD $72,750.00 - $111,550.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: * Flexible work arrangements * Savings & Retirement benefits * Tuition reimbursement * Parental leave * Adoption assistance * Fertility & Family building support * Employee Assistance Programs * Charitable contribution matching and Volunteer Time Off Click here to learn more about our benefits offerings! (US only) US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation. Apply now * Apply Now * Start applying with LinkedIn Start Please wait... {{video.content.cta}} {{video.content.title}} {{video.content.description}} × {{explore.title}} {{explore.description}} {{feed.title["#text"]}} {{feed.city["#text"]}}, {{feed.country["#text"]}} {{explore.cta}}

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Responsibilities We are looking for a proactive and technically skilled Senior Technical Support Specialist to join our IT Infrastructure team. This role is critical in supporting and optimizing enterprise collaboration and conferencing technologies, with a strong focus on Microsoft Teams, Cisco conferencing systems, and advanced AV solutions such as Crestron and Polycom Studio series. The ideal candidate will combine technical expertise with exceptional communication skills to deliver seamless support, including executive-level assistance. This is a contract to hire position located onsite in Deerfield, IL. Qualifications 2+ years of experience in IT infrastructure or technical support roles. Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony). Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints). Experience with Crestron AV control systems and Polycom Studio X50. Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio. Working knowledge of Microsoft 365 administration. Excellent troubleshooting skills and ability to communicate technical concepts clearly. Proven ability to work independently and collaboratively in fast-paced environments. Experience supporting executive-level users with professionalism and responsiveness. Strong written and verbal communication skills. The candidate must have a car, as this position requires travel between locations A valid driver's license and proof of vehicle insurance will be required Legally authorized to work in the US without sponsorship Must demonstrate a “can-do” attitude Preferred: Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming. Experience with Zoom CRC or similar conferencing connectors. Familiarity with ITIL practices and service management tools (e.g., ServiceNow). Experience supporting hybrid work environments and remote collaboration technologies. We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. Compensation Range: $40-$45 per hour What you get: We offer weekly competitive pay, medical, dental, vision, 401K and more. Overview MOTIVATED…..make IT happen! Sentinel Technologies, Inc. has been rated a top workplace every year since 2012! About Us: Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at ************************* As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please. Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law. If you are an individual with a disability and need assistance in applying for a position, please contact ************************. The “Know Your Rights” Poster is available here ******************************************************************************************** Sentinel EEO Policy Statement is available here. **************************************** JFNDNP

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Help Desk department is to provide front line technical support and assistance for external customers who encounter issues with IT systems, hardware or any technology provided by Level 10. Scope: The Help Desk department is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support. Our Help Desk department is made up of the following roles: Help Desk Manager, Help Desk Lead, Technical Lead, Analysts I-III Department Responsibilities: Issue Resolution: Responding to and resolving technical issues reported by users promptly and effectively. This includes troubleshooting problems with hardware, network connectivity, and other IT-related issues. Remote Support: Providing remote assistance to users through phone, email, chat, or remote desktop tools to troubleshoot and resolve issues. Incident Management: Managing and prioritizing incidents according to their impact and urgency to minimize downtime and disruptions to business operations. User Assistance: Providing courteous and professional assistance to users in navigating IT systems, understanding technology functionalities, and resolving user queries. Service Requests: Fulfilling service requests such as software installations, account setups, password resets, and access permissions based on established procedures and service level agreements (SLAs). Escalation Management: Escalating complex or unresolved issues to appropriate Help Desk teams or specialists for further investigation and resolution. Knowledge Base Management: Maintaining a comprehensive knowledge base of known issues, troubleshooting steps, and solutions to facilitate quick problem resolution and self-service options for users. Documentation: Documenting resolutions, procedures, and best practices to ensure consistency in service delivery and support continuous improvement efforts. Performance Metrics: Monitoring and reporting on key performance indicators (KPIs) such as response time, resolution time, customer satisfaction scores, and first-call resolution rates. Requirements:

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace! Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do. Overview Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 1 and 2 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24/7/365 client support. The available Second Shift option is: Saturday-Tuesday: 1 PM-12 AM The Brand-New USO: Impact Networking's 24/7 Customer Service Center Responsibilities Technical Provide Tier 2 end-user IT support escalated by Tier 1 Analysts Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services Documentation and reporting On-time documentation of issues within Impact's ticketing system Run historical reports to identify reoccurring service disruptions Document problem resolution and processes Assist with on-boarding of new clients and users Run diagnostic applications to resolve problems General Participate in ongoing training and attainment of manufacturer certifications Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service What We Are Looking For Required Skills and Experience Windows Server 2019-2025 Administration Active Directory management and maintenance DNS, DHCP, VPN and foundational networking and connectivity concepts Ability to manage user accounts, licenses, and permissions through Office 365 admin portal Fundamental troubleshooting of Office 365 applications and services Strong IT diagnostic abilities Strong written and verbal communication skills Working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc. Valued Skills and Experience Remote Desktop Services and RMM familiarity VMWare, Hyper-V and other virtualization technologies Azure and other cloud solutions Microsoft Exchange, SQL, and SharePoint management Storage solutions: SAN, NAS, and Shared Storage Experience as part of a Microsoft Partner organization Experience working for a managed services organization Valued Certifications, Licenses, Registrations Microsoft Fundamental and Associate certifications CompTIA A+, Network+, Server+, Security+, etc. certifications Cisco certifications Why Join Us? Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together: Innovation: We embrace change because innovation lives outside the comfort zone. Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact. Honesty: We are fiercely transparent and consistently honest. Fun: We fuel work with fun, knowing life's too short for boring. Low Ego: We champion ideas over titles, because brilliance knows no rank. One Team: We win as a team, we lose as a team, we are one team. Benefits Up to 20 days of PTO Up to 7 Paid Sick Days 12+ paid holidays Paid Parental Leave Comprehensive Health, Disability Life, Dental and Vision Plans 401(K) & retirement plans Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s) Continued education reimbursement On-going training & development opportunities The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $59,500-$70,500. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together! #LI-Onsite

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What you'll need to have to join our award-winning team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: * IAT II Certification: CCNA, Security+, CND, OR SSCP

Job Description Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters. Headquartered in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture. Key Responsibilities: Responsible for maintaining help desk tickets Set-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiatives Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications: Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint) Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive) Ability to work in a team environment to meet critical deadlines Experience with Apple devices such as iPhones and iPads Previous customer service experience Preferred Skills: Experience with Ticket and Asset Management software (e.g., Lansweeper) Someone who has good written, oral, listening skills and customer service Power Automate Experience What We Offer: Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes: Medical, dental, vision, and life insurance Paid time off and paid holidays Flexible spending account (FSA) 401(k) with company match Career development opportunities Ready to build your future with us? Apply today and become a part of the Horizon team. Job Posted by ApplicantPro

Job Description AE Business Solutions is seeking a Help Desk Specialist to take on a longterm contract position! This is a 12 year contract position where conversion to FTE status is possible. The first month of this position will need to be performed onsite, then the Help Desk Specialist will work 3 days onsite and 2 days remote each week. If you're an IT support professional with 2+ years of experience in a Windows environment with excellent customer service skills and ServiceNow (similar ticketing systems will be considered) experience, we want to hear from you! *No C2C Inquiries please Ideal candidate traits: Professional, courteous, customer-focused demeanor Prior customer service and/or IT support experience Enjoys problem-solving and figuring things out Comfortable working tickets, calls, and troubleshooting in a structured environment Technical environment: 95% Windows Microsoft Suite Ticketing systems: ServiceNow preferred, but experience with any ITSM/ticketing system is acceptable Phone systems: Cisco phones and mobile device support is a plus TECHNOLOGY. INNOVATION. PEOPLE The AE Advantage! We're not a staffing company: We're an IT Solutions Integration company with an IT Staff Augmentation Division. We've been Madison-based for over 70 years. Not only is Madison the market we serve, but it's our home. ** We pay a generous bonus for the referral of an eligible candidate who works for AE Business Solutions for 90 days** AE Business Solutions does not sponsor applications for employment visas AE Business Solutions is an Equal Opportunity Employer

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Helpdesk Support Services Manager Job Compensation: $81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience). Helpdesk Support Services Manager Job Responsibilities: ​​Supervisory/Administrative 1. Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide. 2. Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings. 3. Lead projects focused on continuously improving Corporate IT services. 4. Recommend and implement process improvements, guide team on required process documentation and related metrics. 5. Create standards for process documentation. 6. Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model. 7. Develop and maintain positive relationships with teams across the organization. 8. Prepares written and electronic reports, correspondence, and other documents as needed. 9. Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained. 10. Strives to maintain a high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. 11. Attends meetings, conferences, and other workshops as assigned ​ ​End User Support 12. Work hands-on with the Help Desk team, serving as an escalation point for complex issues and guiding the team in identifying effective solutions. Leverages experience and collaborate with department peers, department leadership, vendors, and other resources as needed to resolve complex problems. Applies knowledge to analyze trends, determine root causes, and address recurring incidents. 13. Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes. 14. Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. 15. Maintains awareness of overall network and systems availability. 16. Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. 17. Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age. 18. Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met. 19. Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. 20. Provides input and recommendations on technological changes based on observations of user and organizational needs. 21. Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. 22. Reviews and revises technical and user documentation, processes, and procedures. 23. Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. 24. Maintains confidentiality of network users, data, lists, rights, and permissions. ​ ​Asset Management and Support 25. Responsible for lifecycle management of user-based computing hardware and peripherals. 26. Facilitates repair/replacement/maintenance and updates of equipment and software. 27. Oversees and assists team with the installation of software, computer systems, and peripheral equipment. 28. Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. 29. Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs. Helpdesk Support Services Manager Job Qualifications: 1. Bachelor's degree in information technology, Computer Science preferred, business or leadership related degree would be accepted. 2. Minimum of five years of progressive, relevant leadership experience supporting end-users with at least three years recent experience supervising and leading a multi-location team. 3. Minimum of five years delivering user system support such as: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms or other similar systems. 4. Minimum of three years of experience leading technical projects from start to finish. 5. Knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals. 6. Working knowledge of IP based enterprise networks or willingness to obtain education/certifications. 7. Industry recognized IT Support Certifications a plus 8. Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge. 9. Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. 10. Bilingual (Spanish) a plus. 11. Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed. Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. Physical Demands: ​​Requires manual dexterity necessary to operate computer keyboard and to install system hardware. ​Employee is frequently required to stand, walk, sit, bend. ​Occasionally required to lift and/or move up to 20 lbs. ​Occasionally required to lift and/or move over 20 lbs. with assistance. ​Occasionally required to drive. ​Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. ​Noise level in this work is usually quiet to moderate. ​​ Tools & Equipment Used: ​​iPad, iPhone, laptop/desktop computer, ​Projectors, multi-functional scan/fax/copy machine. ​Use first aid equipment, fire extinguisher. ​Usage varies by position. ​​ Additional Eligibility Requirements: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity: ECI is seeking a dynamic and customer-focused Regional Desktop Support Engineer to join our team onsite daily in Milwaukee, WI. This onsite role is responsible for delivering exceptional technical support both at client locations and remotely from the ECI office. The ideal candidate will resolve desktop-level incidents, troubleshoot technical issues, and ensure a seamless and positive client experience. As a key member of the Field Services team, you will engage daily with high-profile clients, requiring excellent communication skills, technical expertise, and a high degree of professionalism. Support will be delivered through phone, remote access tools, and onsite visits, with a strong focus on upholding technical excellence and ensuring client satisfaction. This role is onsite in Milwaukee, WI. What you will do: Deliver technical support through phone, remote tools, and onsite visits, ensuring timely issue resolution and clear communication. Troubleshoot and resolve Level 1 and 2 support issues, including but not limited to: Azure AVD / Windows 365, Azure Cloud, Networking fundamentals, Citrix, DNS, Microsoft 365 (AIP, Conditional Access, Intune, Exchange Online, SharePoint Online), Windows Server (Roles & Features), Proofpoint Essentials, PowerShell, mac OS and Mobile devices Troubleshoot and resolve Level 1 to 3 support issues for: Microsoft Azure Active Directory & Windows 10 & 11 Participate in a structured training program to enhance technical proficiency across all supported technologies with opportunities to pursue certifications such as: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, Microsoft 365 Endpoint Administrator Associate, CompTIA, Cisco Manage service tickets with accuracy and efficiency, ensuring thorough documentation and user communication. Build and maintain strong client relationships, set realistic expectations, and deliver solutions that enhance system performance. Coordinate with third-party vendors for warranty services and escalate complex issues as needed. Adhere to ECI's standards and industry's best practices for troubleshooting and client service. Identify and recommend process improvements to enhance service delivery and reduce recurring issues. Who you are: Bachelor's degree in information technology or equivalent technical experience and certifications. Knowledge of MFA, MDM, VPN, Tier 1 Desktop support and Windows 10/11. Strong customer service orientation with excellent communication and documentation skills. Proven ability to work effectively in a collaborative, team-based environment. Experience supporting technologies in financial services is a plus. Strong analytical and problem-solving skills. Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Ability to perform under pressure and manage time effectively. Ability to work effectively in a manufacturing environment, including exposure to dust, debris, and elevated noise levels Ability to consistently wear required PPE: hearing protection, eye protection, and steel-toed footwear Ability to learn and apply safety and operational procedures through provided training Ability to perform daily facility compliance checks, such as ensuring doors are locked and sensitive paperwork is properly secured ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $65,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!! Love Your Job, Share Your Technology Passion, Create Your Future Here! *ECI* #LI-Onsite

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) • Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. • This candidate would need to be a leader type and a well-diversified Deskside Tech. • Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. • Outlook PST files. • Break/Fix troubleshooting experience in larger corporate environments. • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. • This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

Do you enjoy working or spending time with the senior population? We are seeking a creative and upbeat individual to engage and empower seniors through technology in our client's senior living communities in the Muskego, WI area. If you are compassionate, patient, and have a “can-do” attitude all while smiling as you multi-task and prioritize your day, please read below! We hope you will consider working with a great team who provides IT support for people over the age of 55! The Resident Technology Support Analyst will provide technology support for the residents that live in our client's communities. This is a part time position with flexible hours! You will have the opportunity to make your own schedule within the support availability times. This position has the potential to grow into a management position and/or full time as the program grows. Position Mission The Resident Technology Support Analyst will be responsible for providing technology support for resident that live in our client's community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting. Requirements Must be upbeat, outgoing and have a cheerful disposition Experience working or volunteering in a senior living setting a plus Ability to build and maintain relationships with residents, their families and the community staff Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones The position is largely self motivated and self structured. The right candidate will be driven to be challenged and to succeed Management experience is a plus Responsibilities Intake of resident support requests Schedule onsite appointments for technical support Onsite support of resident hardware and software Create and lead group classes on different consumer technology Phone and email support for initial incoming tickets Ticket resolution as per the client service level agreement Detailed documentation within service tickets on issue steps and resolution Excellent customer service on the phone, via email and in person Company Culture Our Values: Teamwork Accountability Communication Empathy Leadership Expertise If you want to work for a values driven, high performance company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance into not only the clients of Parasol but the formation of Parasol itself. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Health insurance Paid time off Training & development About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, weve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out. Position Overview Were looking for an Electrician to join our Customer Support Call Center team. This unique role blends technical expertise with exceptional customer service helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email. If youre an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment. What Youll Do Answer inbound calls and emails from customers about generator operation, installation, or service. Perform remote troubleshooting and technical support for standby generator systems. Schedule service appointments and coordinate with field technicians or service partners. Log customer interactions, troubleshooting notes, and outcomes in our CRM system. Guide customers through warranty claims, product registration, and preventive maintenance. Educate customers on safe operation and upkeep of standby generators. Support AP Electrics mission to provide fast, knowledgeable, and reliable customer care. What Youll Bring Active state electrician license (preferred but not required). 3+ years of experience working with standby or backup power systems. Previous call center, help desk, or customer service experience preferred. Strong communication skills both technical and customer-friendly. Proficient with computers, email, and CRM systems. Ability to stay calm, organized, and professional under pressure. Bonus Points For Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins. Background in residential or commercial electrical systems. Bilingual (English/Spanish). Why Join AP Electric Competitive pay + annual performance bonus Health insurance reimbursement Paid time off and holidays Training and career growth opportunities Supportive, team-driven culture Schedule Full-time position (MondayFriday), no weekends How to Apply If youre a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you! Apply today and power your career with AP Electric & Generators.

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: Job Description The Technical Support Specialist will troubleshoot complex issues, provide timely customer responses, and deliver best in class support for customers of SmartCover products. Additionally, Technical Support Specialists need to speak directly with customers, as well as create written communication, requiring excellent written and verbal communication skills. Job Duties: Respond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions. Work in a high‑volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone. Collaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers. Work to bring systems back online; virtually removing and adjusting network components to resolve issues. Escalate product issues/bugs to the appropriate functional area for further investigation. Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers. Education and Experience: Bachelor's degree in information technology or MIS preferred 3+ years of related experience in technical customer support role, supporting products and software via phone and email preferred Qualifications: Strong technical aptitude Comp TIA A+ certification would be preferred Intermediate skills in networking, OS, cellular communication standards and hardware required Basic proficiency in Salesforce preferred Basic Industrial Tech Support preferred Basic experience with remote desktop applications preferred Competitive Total Rewards at Badger Meter: Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage 15 days Paid Time Off + 11 Paid Holidays Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost! Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more Educational Assistance - Tuition Reimbursement up to $5,250 Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage Health Savings Account (HSA) & Flexible Spending Account (FSA) options An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at ************************************************************* Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship. Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.