Remote support technician jobs in Rockford, IL

IT Specialist/IT Support Success Criteria: This would be for basic IT support, imaging and setting up computers, unboxing and setting up the equipment. We have many PCs to replace at this location before end of year, so this is the type of support we are looking for at this time. Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs Resolve Incidents, Service Requests, and other tasks within their deadlines. Good relationship with business partners and co-workers. Show strong performance and development in all planned objectives. Key Tasks & Responsibilities: Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support Responsibility for administration of users, systems and user rights in accordance with company Standards. Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware) Ensure proper escalation and handover of cases from second line to the correct expert (third line). Provide general local on-site and hands-on IT support, also assisting in the resolution of IT infrastructure incidents. Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions Ensure compliance with security policies as described in Corporate Standards as related to PC clients, and other company IT systems and report any breaches to company Security Required Competencies: Exceptional Service and Customer mindset Problem Solver / Good troubleshooting skills Good communication skills Ability to work in a global and ever-changing environment Able to work independently but also a good team player Self-driven and able to take ownership of tasks and see them through to completion In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts Technical experience supporting users globally in second line support. Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure. Education & Experience 2-year degree in IT related field (required) OR 2-3 years of experience (required) Bachelors degree in IT related field (preferred)

The Technical Support Specialist serves as the expert in electronics applications in KUHN products and is responsible for assisting the aftermarket group in resolving internal and external customer inquiries. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for all after sale service issues involving electronic components for all KNA product lines. Assist dealers to troubleshoot and repair scale and monitor components. Diagnose and repair electronic scale and monitor components. Maintain appropriate inventory levels of electronic repair parts. Review and process all warranty claims involving electronic components (i.e.: scales, weigh bars, virtual terminals, etc.). Maintain warranty records (complaints, service calls, and claims) and distribute related reports to applicable departments. Assist in the investigation of warranty claims by conducting failure analysis of returned components. Maintain good knowledge of the service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines. Education and/or Experience An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, and hydraulics. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is preferred.

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Intern - IT - Business Applications Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions. For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking. We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all. Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel. You might say we're unlike any other bank. And you'd be right. At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements. Intern - IT - Business Applications Effingham, IL or Rockford, IL Rate of Pay: $15 an hour At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. Position Summary The IT Intern - Business Applications will support the IT team by assisting with key projects focused on system data management, user access review, and process documentation. This internship provides an opportunity to gain hands-on experience with enterprise systems, data governance, and workflow analysis. The intern will collaborate with both on-site peers and remote IT professionals to support system integrity, reporting, and the enhancement of business processes. Primary Accountabilities Assist with the Loan Cleanup project in Encompass, restructuring folders and developing dashboards aligned with retention policies. Support the System Retention Review by identifying data within various systems and contributing to the development of purging processes as part of the bank's privacy program. Participate in user access review initiatives and help define repeatable processes for non-SOX systems. Attend daily stand-ups and backlog grooming sessions to observe work prioritization and capacity planning. Contribute to process documentation and data reporting to strengthen IT controls and data accuracy. Collaborate with peers in the office and participate in virtual team check-ins for mentorship and project support. Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Perform other duties as assigned. Position Qualifications Education/Experience: Currently enrolled in a Bachelor's program in Business, Information Systems, Computer Science, or a related field. Strong written and verbal communication skills. Basic knowledge of Microsoft Office applications (Excel, Word, Outlook, PowerPoint). Strong attention to detail, organization, and time management. Demonstrated ability to work independently and collaboratively in a team environment. Interest in business systems, data management, or IT process improvement. Internship Details: Internship duration: must be available mid-May through late July 2026. Schedule: Must be available Monday-Friday, 8:00 a.m.-5:00 p.m. (40 hours/week). Must reside locally and report to one of our St. Louis, MO offices. Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self-development Being flexible and adaptable If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. xevrcyc If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT PI29208d9a7d15-38

This position is located in Beloit Wisconsin. Our family-owned and operated company produces casting tooling for the agricultural, oil & gas, and automotive industries, with an increasing emphasis on pump and valve markets. We pride ourselves on our quality, on-time delivery and our pattern engineering expertise, as well as our reputation for dedicated customer service. The pay range for this position is $18.00-$22.00 per hour based on experience. OUR BENEFITS ARE AWESOME!!!? Health insurance AD&D and short-term disability insurance are included 10 paid holidays Vacation included Semi-annual bonuses based on management calculations Lunches provided once a week This position is full-time, M-F, 6:30am - 3:00pm, 40 hours per week with overtime potential! We are looking for a competent Sand Printing Technician to work in a team environment to meet the fast-paced production requirements and quality objectives of the company. 3D Sand Printing Technicians are skilled professionals, able to work with concentration and precision. They must be responsible and comply with all safety guidelines. A keen eye for detail and great mechanical aptitude are also essential. The goal is to produce high quality sand molds and cores utilizing advanced 3D printing equipment. 3D Sand Printing Technician Responsibilities: Daily sand printer cleaning and maintenance Printed sand part excavation Printed sand part de-powdering Being alert to opportunities to change equipment, methods, processes and procedures, which can benefit the company Maintaining a working area which is neat and orderly Preparation of product for shipping or delivery Ensuring proper resources are available Ensuring all work is completed in accordance with company standards Training new staff in machine operation procedures 3D Sand Printing Technician Requirements: Required: Possess strong verbal communication and organizational skills with attention to detail Must have good attendance record and be on time Preferred: Experience in a manufacturing environment Forklift experience Working Conditions: The responsibilities of this position will primarily take place on a heated and cooled production shop floor with exposure to some dust, fumes, and noise. Physical Requirements: Must be able to move around freely in a shop environment and stand for long periods of time. The need to lift and move heavy objects (50 pounds) will happen regularly.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction. ESSENTIAL FUNCTIONS: Provide technical support and remote help desk services to Marco client, escalating when necessary. Review current systems and make technical/process recommendations for improving efficiency. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Maintain client documentation. Support multiple end user requests and third-party business applications. Effectively communicate with technical and non-technical end users. Meet established metrics and benchmarks and comply with procedures and expectations. Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry. Attend required company and departmental meetings. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current high level industry recognized certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred. Valid Driver's License, proof of personal insurance, and acceptable driving record, all to be maintained. REQUIRED SKILLS: Solid understanding of the administration of network operating systems, applications, and services found in a client environment. Proficiency with business collaboration tools such as MS Office applications. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Work Location & Travel Requirements: This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford. Pay Range: $23.02 - $35.69 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business. Skillset This Intermediate-level Help desk technician must have: · Strong interpersonal skills · Solid technical knowledge · Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms. · Must be customer-oriented and patient to deal with difficult customers. Duties Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing basic-intermediate remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Provide some support to entry-level support personnel Direct unresolved/complex issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Requirements Experience a help desk technician or other customer support role Tech savvy and working knowledge of office automation products, databases and remote control Knowledgeable of computer systems, mobile devices and other tech products Ability to diagnose and resolve technical issues under pressure Proficiency in English Excellent communication skills Customer-oriented and cool-tempered IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility Benefits Hourly position Part-time or Full-time Computer

Job Summary - Technology Support Specialist - Education, is a critical member of the school district's IT department, responsible for providing exceptional technical support to students, teachers, and staff. This position plays a crucial role in ensuring the smooth operation of technology systems and devices used within the school district, including computers, tablets, printers, networking equipment, and software applications. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for helping others with technology-related needs. Key Responsibilities: Help Desk Support: Respond promptly to technology-related inquiries and issues from students, teachers, and staff via ticketing systems, email, or in person. Provide timely resolutions and escalate complex problems to the appropriate technical teams when necessary. Device Management: Set up, configure, and maintain computers, laptops, tablets, and other technology devices used by students and staff. Install and update software applications as needed. Network and Connectivity: Assist in troubleshooting network connectivity issues, including Wi-Fi access problems and network printing. Collaborate with the engineering team to ensure stable and secure network operations. User Account Management: Help manage user accounts for students, teachers, and staff on various systems, such as the school's learning management system and email platform. Hardware Maintenance: Perform routine maintenance, diagnostics, and repairs on computer hardware and peripherals. Coordinate with external vendors for warranty repairs when required. Classroom Technology Support: Provide support for audio-visual equipment, interactive displays, projectors, and other classroom technology tools. Ensure they are functioning correctly and troubleshoot any related issues. Documentation: Maintain accurate records of support requests, resolutions, and equipment inventory. Update the knowledge base and create user-friendly guides for common technical issues. Security Awareness: Assist in enforcing security protocols, including data protection, password management, and antivirus software deployment. Collaboration: Work closely with other members of the IT team to escalate and resolve complex technical problems and contribute to larger IT projects. Qualifications and Skills: High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a preferred. Proven experience in providing technical support to end-users, preferably in an educational setting. Strong knowledge of operating systems (Windows, mac OS, ChromeOS), software applications, and educational technology tools. Familiarity with networking concepts, including IP addressing, DNS, and DHCP. Excellent problem-solving skills and the ability to think analytically. Effective verbal and written communication skills, with the ability to convey technical information in a user-friendly manner. Customer-oriented approach and a commitment to delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Basic understanding of IT security best practices. A passion for technology and a willingness to stay up-to-date with the latest trends and developments in the field. Working Conditions: Technology Support Specialist - Education, will primarily work within school district facilities, providing support to students, teachers, and staff. The role may involve the lifting and moving of technology equipment up to 50-75lbs. Additional physical demands include sitting, standing, working from a ladder or lift, carrying, pushing, and/or some pulling, stooping, kneeling, crouching, and/or crawling; significant finger dexterity. Occasional travel between school sites within the district may be required. TC Networks reserves the right to modify, reassign, or adjust job duties and responsibilities at any time, as business needs require. Joining our Managed Services team as a Technology Support Specialist presents an exciting opportunity to significantly impact the educational experience of students and educators through the effective use of technology. If you are passionate about technology and helping others, we encourage you to apply and become a valued member of our dedicated team. Location: This position will be located at a school district(s) in Monroe, Wisconsin and possibly surrounding area. Every effort has been made to make this as complete as possible; however, in no way is stated that these are the only duties you are required to perform. Other related duties necessary to meet the needs of the organization may be assigned to you. Please note that employment is contingent upon the successful completion of a background check and Motor Vehicle Records check. This process may include, but is not limited to, verification of employment history, education, criminal background, motor vehicle, credit and any other relevant checks necessary to ensure the suitability of candidates for the position. We offer competitive compensation packages including benefits such as medical, dental, vision, critical illness, accident, retirement, and flexible paid time off and holidays. Join our team of skilled professionals and contribute to our success. This position promotes equal employment opportunity regardless of race, sex, gender, age, national origin, religion, disability, or any other legally protected class. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in the Technology Support Specialist position at TC Networks, Inc. This job description is intended to be as complete as possible; however, additional duties may be assigned as needed.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Desktop Support II (Windows and MAC) to join our team in Batavia, Illinois (US-IL), United States (US). The primary responsibility of the Computer Support Technician is to provide Deskside end-user support and service request support to both the customer and the Desktop Support Team. Support will require knowledge of PC and Mac Hardware, Desktop & Laptop Operating Systems & settings, printer diagnosis and repair, and networking functionality and support. In addition, intermediate knowledge of end-user applications is also required. Computer Support Technician job duties: * Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded * Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework) * If unable to repair on initial visit, validate the user's problem and provide information on a temporary work around, if necessary, to allow the customer to continue to work, until the system is repaired * Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and wherever available in the repair customer issues within target time limits * Provide customer with regular communication regarding status of repair/install including notification when repairs are complete * Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature. * Appropriately document all required information into the call tracking system * Complete site-specific preventative maintenance checklist * Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints * Meet required productivity expectations, including Technology Services metrics * Meet all performance service level targets * Make every attempt, when appropriate, to resolve service requests remotely. * Partner with team members to communicate new solutions and assist other technicians when call volume is low * Demonstrated including a solid working knowledge of PC operations including hardware, operating systems, and network settings * Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc. * CompTIA A+ or equivalent or ability to attain within 3 months of your hire date Basic Qualifications: * Minimum 2 years of IT Service experience * Minimum 2 years of PC & MAC OS support experience, diagnostic/troubleshooting, and repair. * Minimum 2 years of experience with software installation and upgrades * Ability to obtain a Public Trust. Preferred Qualifications: * IT Certifications to include CompTIA, Microsoft, or Apple Certifications. * Associate degree or bachelor's degree in computer science, Information Systems, etc. #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Details Batavia Container Inc - Batavia, IL Full Time $40000.00 - $60000.00 Salary Information TechnologyDescription We are seeking a proactive and customer-focused IT Support Technician to join our IT team and support our manufacturing operations. This role provides technical support for users across production, warehouse, and corporate office environments. The ideal candidate is a problem-solver with a strong sense of urgency, attention to detail, and familiarity with both IT and OT (operational technology) environments. Key Responsibilities Respond to and resolve help desk tickets, phone calls, and emails in a timely and professional manner. Provide end-user support for desktop/laptop hardware, mobile devices, printers, and scanners. Install, configure, and troubleshoot Microsoft Windows OS, Office 365, and other business applications. Support users in ERP systems (Amtech Encore) and manufacturing-specific applications. Maintain and monitor computer systems, networks, switches, and industrial PCs. Perform basic network troubleshooting (IP configuration, patching, cabling). Manage user accounts, permissions, and group policies via Active Directory. Deploy and maintain hardware inventory and asset tracking. Support plant-floor IT devices (scanners, HMIs, production workstations, barcode printers). Escalate complex issues to senior IT staff or vendors as needed. Assist with backup systems, antivirus management, and IT security compliance. Document solutions and contribute to knowledgebase and SOPs. Qualifications Qualifications Required: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field - or equivalent work experience. 1-3 years of experience in a help desk or IT support role. Strong troubleshooting skills for hardware, software, and network issues. Working knowledge of Windows 10/11, Office 365, Active Directory, SharePoint, and Azure. Familiarity with ticketing systems (ServiceNow, ServiceDesk, Spiceworks. etc..) Preferred: Experience supporting technology in a manufacturing or warehouse setting. Exposure to ERP, MES, or SCADA systems. Certifications: CompTIA A+, Network+, Microsoft 365 Fundamentals, etc. Knowledge of cybersecurity best practices. Soft Skills Excellent interpersonal and communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong sense of accountability and ownership. Willingness to learn and adapt to evolving technologies. Team player with the ability to work independently when required. Physical and Work Environment Requirements Ability to lift up to 50 pounds occasionally (e.g., workstations, printers). Some work in plant or warehouse environments - must follow safety protocols. Occasional travel between local facilities may be required. Availability for on-call support or after-hours maintenance (rotational). Batavia Container offers a competitive benefits package which includes the following: Medical Dental Vison Life Insurance 401(k) company match Paid Time Off (PTO)

Job Description We're looking for an entry-level tech-savvy, customer-focused IT Support Technician to provide hands-on support across the organization. This role includes troubleshooting hardware/software issues, managing devices, supporting Microsoft 365 tools, and maintaining user accounts and access. If you are highly responsive, internal customer focused, solution-oriented and technical, we want to hear from you! Key Responsibilities: Provide first-level technical support via tickets, phone, and in-person. Purchase, track, set up and maintain laptops, phones, printers, and other devices. Support Microsoft 365 apps (Outlook, Teams, Excel, etc.). Manage user accounts and access permissions. Document issues and contribute to internal knowledge resources. Coordinate with vendors and escalate complex issues as needed. Qualifications: Associate's Degree in Information Technology, Computer Science, or a related field-or equivalent work experience (A+ Certified) 1-2 years of experience in an IT support role, preferably in a business environment. Proficient in Windows OS, Active Directory, Microsoft 365, and basic networking concepts. Strong troubleshooting skills and a customer service mindset. Excellent verbal and written communication skills. Ability to manage multiple priorities and work independently or as part of a team. Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company. Mac OS experience advantageous and support experience of Android (Samsung), iOS (iPhone, iPad) beneficial. Physical Requirements: Ability to bend and lift up to at least 50 lbs. While performing the duties of this job, the person is typically required to sit for extended periods of time. The person will be required to utilize their hands for keyboard or equipment operations. A modest amount of travel may be required between local IL offices (St. Charles, Roselle, Schaumburg), to support this a reliable means of personal transportation is required. Hours: Monday - Friday, 8am - 5pm, hybrid role w/ minimum 3 days in office (onsite to start during training period) Location: St Charles, IL Candidates should be located in reasonable proximity to St. Charles, IL. Relocation assistance will not be provided. This position offers an hourly rate of $22.00/hr - $26.00/hr. This hourly range reflects an anticipated range for this position. The hourly rate offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus. We are proud to be Great Place to Work-Certified™ and recognized by our team of coworkers for our commitment to creating an inclusive, supportive, and values-driven culture. We are Clarke, a privately-held global environmental products and services company. For over 75 years, Clarke has been making communities around the world more livable, safe and comfortable by pioneering, developing and delivering environmentally responsible public health mosquito control. Our services help prevent disease and control nuisances. Our global customers include governments, commercial and residential groups, and international institutions such as UNICEF and U.S. AID. Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes. Are You Ready? If you are excited about what you've read and feel that you are right for this role, please submit your resume and relevant information. Be sure to check out our website (clarke.com) to learn more about how Clarke is helping to make the world more livable, safe & comfortable. Clarke is proud to be an equal opportunity employer and a drug free workplace. Job Posted by ApplicantPro

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in the Payments Solution Center group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. This group provides 24/7 support to clients that leverage digital end-to-end solutions that help them manage their business and working capital. In this role you will serve as a primary support contact for Latin America based internal and external clients utilizing various digital channels, file delivery and Application Program Interface based services for both transaction initiation and reporting. As you support our clients, you will work on many different problem types, of varying complexity, across multiple products and lines of business. Job responsibilities Manage interactions with business partners at all levels across multiple lines of business Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations Assist in the improvement of operational stability and availability through participation in problem management Assist in monitoring production environments for anomalies and address issues using standard observability tools Identify and document basic issues and potential solutions for business and technology stakeholders Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes Flexibility to work in a 24/7 hybrid work environment, across various shifts, and US holidays where supported LATAM markets are open. Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Proficient in both written and verbal Portuguese 1+ years of Customer Service experience Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud Ability to effectively manage operational risk through adherence to established procedures and controls Preferred qualifications, capabilities, and skills Technical support experience Exposure to one or more general-purpose programming languages or automation scripting Exposure to Information Technology Infrastructure Library (ITIL) framework Effective analytical approach and complex problem-solving skills. Proficiency in Spanish on top of Portuguese is ideal

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement. Requirements:

What this role will entail: Applying for a new job can be exhausting. If you are looking for a new career with a company that CARES about you - keep reading. Not only does LeadingIT offer competitive salary with UPWARD mobility we provide 100% PAID medical/dental/life/vision benefits AND a 4% match 401k. Accountabilities: Handling a massive variety of client support requests from a diverse client base Hardware deployment to clients PC Imaging Determine the best solution based on the issue and details provided by customers Travel on-site to clients organization Follow-up and update customer status and information Identify and suggest possible improvements on procedures Walk the customer through the problem-solving process Indicators that this will be the role for you: Proven experience as a IT Bench Technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTIA A+ and Net+ certifications are a plus! 1 year MSP experience REQUIRED Experience working with network equipment Experience working at an NOC is a plus! More about us: At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions. Our core values are not posters on the wall. They are who we are. Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident. If these values describe how you show up in your work and with your clients, you will fit right in here. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $45,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Department: Information Technology Reports To: IT Manager Pay Range: $17 - $19 You're a creative, a tech-wiz, and detail oriented. You think logically but also dream up ideas outside of the box. You are curious, a problem-solver, enjoy tinkering with technology, and provide excellent customer service. If this sounds like you, Dot Foods wants you on our team. As an IT Intern for software development, you will train, learn, and work with the IT department to gain understanding of workflows, processes, and how IT interacts with other parts of the business. You'll complete a minimum of one assigned project for review and possible implementation, in addition to gaining valuable professional work experience, knowledge, and skills. WHAT YOU'LL DO Job-shadow within the IT department to deliver solutions and improve functionality Lead and own assigned project(s) within application development Participate in a team project with other interns Participate in activities related to Agile software development methodologies Problem-solve through research, collecting data, and analyzing to determine best processes and methods Review, update, and track a variety of reports Present project information at the culmination of the internship to communicate research, findings, analysis, and any recommendations Apply lean thinking to identify and eliminate waste in all areas of the position WORK STATEMENT Dot Foods is not currently hiring individuals for this position who now or in the future require YOU MUST HAVE Good standing as full-time student actively pursuing a Bachelor's degree at an accredited college/university Minimum cumulative G.P.A. of 3.0 on a 4.0 scale Ability to manage multiple projects and priorities Proficiency in Microsoft Office programs Creative & innovative thinking YOU MAY ALSO HAVE Degree work towards a Bachelor's degree in Computer Science, MIS, or a related field Professional verbal, written, and interpersonal communication skills Programming and database experience or aptitude Exposure to one or more: Microsoft C#, .Net, SQL ROLE SPECIFICS Work a minimum of 350 hours during internship tenure Attend Dot specific business and personal development intern training events Potential for minimal overnight travel; ability to travel without restriction by all modes of transportation WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Competitive Hourly Pay Extensive benefits including medical, dental, 401k, and profit-sharing Significant advancement opportunities Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Technical Support Specialist serves as the subject matter expert for assigned product line(s) and supports Kuhn North America (KNA) personnel and dealers in supporting service issues for products marketed by KNA. EXPECTATIONS Resolve dealer service needs with required urgency Working knowledge of machines distributed by Kuhn North America Serve as the technical expert on assigned product line(s) Present a helpful and favorable image of the Company Treat people fairly Confidentiality of Company information Continuously improve systems ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the technical expert for service issues for the assigned KNA product line(s). Assist as a back-up in resolving dealer complaints or concerns for other products distributed by KNA. Diagnose, qualify and quantify service and performance issues for assigned product line(s). Review and process all warranty claims for assigned product line(s). Maintain warranty records (complaints, service calls and claims) and distribute related reports to applicable departments. Collaborate with Product Management, Engineering, and Operations departments and other assigned factory contacts to develop solutions and implement action plans to solve service issues. Communicate machine corrections and issues to KNA personnel and the KNA dealer network through Service Bulletins and/or Technical Improvement Programs. Develop and conduct training presentations aimed at educating KNA employees and dealer personnel on the proper set-up, maintenance and service of current and newly introduced products. Assist in the development of service instructions for assigned product line(s). Participate in NPI (New Product Implementation) projects by sharing product issues, concerns, and trends for the assigned product line(s). Partner with Parts Department personnel to develop and maintain the recommended parts stocking lists. Review Operator Manuals for product service content and recommend additions or modifications. Provide input into the feasibility of Special Sales Requests (SSRs) to ensure product can properly be supported in the field. Maintain knowledge of the service and maintenance requirements and field issues of competitor's products for the assigned product line. Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures. Other duties may be assigned Education and/or Experience - An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and e-mail is also required.