Remote Support Technician Jobs in Round Lake, IL

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you! The Service Desk Analyst II is a member of our 20+ person Service Desk team which is responsible for supporting and resolving technical problems for 5,000 employees and our outsourced partners, located in over 5+ locations. To be considered for this position, you must reside in the Chicago, IL area. This onsite role is based in Chicago, IL, and requires a flexible schedule for office attendance, reporting to the Chicago Service Desk Team Lead. The primary responsibility of a Service Desk Analyst II is to serve as the A/V technician for meetings and events of various sizes. Key duties include coordinating and communicating with event stakeholders, providing consultation, technical orientation, and assistance, and interacting professionally with departments, clients, and external representatives. The role also involves troubleshooting audiovisual equipment and systems in event spaces, maintaining the upkeep, organization, cleanliness, and maintenance of equipment and control areas, and ensuring the accuracy of inventory before and after events. The Impact You Will Make: Diagnosing / resolving problems and answering questions for our remote and in office end users, ensuring a high level of employee productivity. This may include a wide range of issues including hardware, operating system, network, printing, application, identity and access and through a number of communications channels including in person, remote, phone, chat, Slack and/or email. Ensuring technical readiness of our A/V tools for various meetings, conferences, town halls and other large events. Assisting the meeting organizers with technical questions and challenges before, during and after events. Ensuring the overall successful execution of the events. Coordinating preventative maintenance and testing / deploying upgrades to our A/V systems. Understand the end to end signal flow for our specialty A/V rooms to be able to resolve or work-around issues quickly. Executive Support: Regularly checking in on our executive team members and assisting them with quick resolutions to problems. Employee Onboarding: Ensuring equipment is ordered and arrives on-time; ensuring requested access is set up prior to onboarding; following up with employees to assist with any initial set up issues that may arise during the first few days. Utilizing and enhancing standard operating procedures. Complete tasks thoroughly and on time. Follow standard ITIL best practices for Tickets. Service Requests and Change /records and device management. Field ticket escalations from team members, collaborating with other Corporate IT teams to troubleshoot, recreate and resolve problems as well as creating documentation to be used by the team to address future similar issues. Be proactive by recognizing learning opportunities to present to the team. Be flexible. We're growing and we need to continue to change to help the company grow. What You Bring To The Table: Experience: 5+ years of work experience in IT or business environments Education: Bachelor's Degree in computer science, engineering, information systems, math or business or equivalent experience Executive Support: Demonstrated experience supporting senior leadership and executive team members. A/V: Ability to operate, diagnose and remediate issues in real time for remote and in office events. Operating Systems: Windows desktop (11), Mac OSX, Linux is a plus! Applications: Google Workspace, Atlassian products (Jira, Confluence), Slack, Zendesk User/Device/Software Management: Active Directory, Okta, Google Admin, Intune, JAMF, Inventory Management Software (for example, Oomnitza) Experience working both independently and as part of a group. Strong organizational and analytical skills; oral and written communication skills. Must possess a positive and professional attitude. Able to lift at least 50 lbs. Effective crisis management skills, prioritizing tasks to achieve successful outcomes. As a matter of company policy, Grubhub does not sponsor applicants for employment visa status for this role. And Of Course, Perks! Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge. Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being. Compensation. You'll receive a highly-competitive compensation package with eligibility for generous incentives, bonuses, commission, and RSUs. Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants. Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

Thriving private practice is in search of an independent contractor on a full or part time basis. Work remotely from the comfort of your own home. Save time and $ not having to commute. Flexible schedule. All referrals provided. Professional billing services also provided. Pay is weekly. Candidate is required to hold a WI professional license. LCSW, LPC, PH.D, Psy.D Licensed Clinical Social Worker, Licensed Professional Counselor, Psychologist or any other licensable mental health degree accepted. Candidates with an NPI, CAQH #, and are credentialed on insurance panels preferred. Work as much or as little as you want. Set your own schedule. Full time work has the potential of earning $150,000+. Get paid weekly. Earn $90-$125 per hour. Minimal paperwork and record keeping. No micromanaging. Be your own boss. Now hiring LPC-IT's -Flex Scheduling -Free CEU'S -Independent and less paperwork -Get paid above the industry standard Because we want to offer the best therapy, we believe in paying for the best clinicians. As a result our clinicians are in the top 10% for yearly income as compared to nationwide averages. Apply to join our team today!

Job Description TDK Corporation of America is seeking a candidate for Application Management Support – Warehouse Systems, Level 1 IT for a position located in Lincolnshire, IL (Hybrid) This candidate will join our Level 1 IT Support Analysts (DWS AMS) to form a dynamic and dedicated team that delivers exceptional Tier 1 support, to WH Application processes, Shipping systems applications and hardware like printers, scanner, weighing scale etc. Operating in a high-energy environment, our team is the first point of contact for WH and Logistic users, committed to providing support that consistently meets or exceeds expectations. With a focus on swift and effective problem resolution, they ensure an outstanding customer experience every time. The candidate is expected to Interact with the team in highly collaborative and cooperative environment. To be considered for this job, candidate is required to have the following skills and experience: Primary Responsibilities: Work with IT and Global AMS Support teams to troubleshoot issues with Shipping systems application (Assist 4) and SAP ERP systems. Contribute to the successful issue resolution by analyzing, researching, and solving application problems. Daily Monitoring of WH and Logistics processes like picklist printing, IDOC, Goods Receive, Consignment error. Handle multiple issues simultaneously and prioritize tasks based on urgency and impact on Warehouse operations. Troubleshoot based on Help Desk Tickets and Incident report. Ability to diagnose and resolve technical issues quickly and efficiently. This is essential in a fast-paced environment where downtime can impact operations. Participate in scheduled downtime and maintenance of Shipping systems applications. Serve as Tier1 & 2 support for WH hardware issues like mobile / desktop scanners, printers, weighing scales etc. Participate in occasional afterhours/on call emergency support and problem resolution/management. Coordinate with vendors to manage scheduled maintenance of existing hardware like scanners, printers and weighing scale. Participation in Global AMS Support calls to discuss ongoing issues, project-based work/long term strategic implementations. Install/Maintain endpoint hardware, software, peripherals. Accurately analyze and communicate Customer Barcode label requirements. Participate in Application Regression Testing Perform, application management like Master File, Routes, Departure Calendar, and User Maintenance Assist in the business process redesign and documentation as needed for new and existing business applications and operating procedures. Work with team lead and product owner to understand business requirements to ensure best possible performance, quality, and responsiveness of applications. Collaborate with WH and Logistics teams to Identify bottlenecks and bugs and participate in devising solutions to mitigate and address these issues. Troubleshoot technical issues and identify modifications needed in existing applications to meet business requirement. Exhibit solid organizational skills and focus on accuracy and attention to detail. Exhibit excellent analytical, problem solving and troubleshooting abilities. Be self-motivated with the ability to work both independently and in a team environment. Qualifications: Minimum 2+ years of experience supporting WH. Experience with SAP. Experience with Shipping systems applications. Experience with Barcode Scanners, Barcode Printers (Sato, Zebra), Laser Printers. Exposure to Bartender software. Excellent communication skills are a must. Experience with MDM solutions. Basic understanding of WH operations Skills that are a Plus: Exposure to VDI technology like VMWare and Citrix. Exposure to scripting language like VBA or PHP a plus. Exposure to Barcode label design a plus. Microsoft Office 365, Outlook, Teams, SharePoint, OneDrive, Microsoft Visio. Cloud concepts knowledge is a plus. Education: 4-year college degree is preferred. As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Qualifications Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree. Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners. Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems. Familiarity with general networking and customer/server concepts. Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment. Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.

open to any qualified applicant in the United States. We are Cognizant Artificial Intelligence Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them. With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks. * You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future * Job Title: BI Production Support Lead - Power BI and Tableau (Hybrid) Location: Lake Forest, IL. Roles and responsibilities: Oversee the development and maintenance of reporting solutions using Power BI, and Tableau, Crystal Reports, Cloud Studio - Business Objects. Ensure the accuracy and reliability of data presented in reports and dashboards. Collaborate with business stakeholders to understand their reporting needs and translate them into technical requirements. Lead the design and implementation of data visualization solutions that provide actionable insights. Manage the end-to-end lifecycle of reporting projects, from requirements gathering to deployment. Provide technical mentorship and support to team members regarding reporting tools and standard methodologies. Monitor and optimize the performance of reporting solutions to ensure efficient data processing. Conduct regular reviews of reporting processes and identify opportunities for improvement. Ensure compliance with data governance and security policies in all reporting activities. Coordinate with IT and business teams to resolve any issues related to data quality or reporting. Develop and maintain documentation for reporting processes and solutions. Stay updated with the latest trends and advancements in reporting technologies and tools. Develop a culture of continuous improvement and innovation within the reporting team. Required Qualifications: Experienced production support lead with 12 to 16 years of experience. Expertise in Power BI, Tableau and should be willing to learn other skills like Crystal Reports, Cloud Studio- Business Objects. Experience in Property & Casualty Insurance is a plus. This hybrid role requires day shift work with no travel. Salary and Other Compensation: Applications will be accepted until December 08, 2024. The annual salary for this position is between $100,000.00 - $117,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment. Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

The Helpdesk Administrator will be responsible for the administration and management of systems used in support of all IT operations. Responsibilities include ensuring effective and efficient delivery of service, to include fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks. The ideal candidate will be an intuitive problem solver who is organized and detailed oriented. Candidate needs to be flexible and willing to provide cross functional support when needed. They'll have good customer service and a positive attitude! Major duties/responsibilities: Provide T1 and T2 support - Manage email, phone, and in-person support tickets in a timely manner. Provide regular maintenance to hardware throughout various facilities. Configure all new and re-purposed devices issued to employees or corporate resources. Oversee asset lifecycle to properly decommission and replace devices aging out. Assist in design and development of new and upgraded networks. Centralize Camera, Alarm and Access Control and ensure employee access is assigned according to the security plan. Oversee the ID card printing, assignment, and deletion process. Oversee ERP access and provide basic support in conjunction with the ERP team. Work with Marketing and Operations to create and manage Bartender templates for METRC labels throughout the facilities. Maintain the corporate directory, including employees without office 365 accounts, to accurately reflect the organizational chart, phone numbers and email addresses. Maintain and ensure the appropriate level of access for each employee in METRC per state guidelines. Primary contact for end user help desk support. Required Qualifications 1-3 years help-desk experience Office 365 expertise Azure Active Directory and basic networking CCTV or Access Control experience a plus

The Helpdesk Technician is responsible for providing advanced technical support and troubleshooting services for hardware, software, network systems, and other IT-related issues. This role serves as an escalation point for more complex problems and helps maintain the organization's IT infrastructure to ensure optimal performance. The ideal candidate will have extensive experience in IT support and excellent problem-solving skills. Responsibilities Technical Support: Provide advanced support for end-users, including troubleshooting and resolving complex hardware, software, and network issues. Serve as an escalation point for junior helpdesk technicians, handling high-priority or complicated tickets. Ensure timely resolution of all helpdesk tickets, meeting established SLAs (Service Level Agreements). Server Maintenance: Assist in maintaining, configuring, and upgrading IT systems, including servers, networks, and security systems. Help with backups of Customer Systems. Collaborate with IT team members to implement patches and updates. Documentation: Document knowledge base articles for common issues. Requirements Proven experience (5+ years) in an IT helpdesk or technical support role, with at least 2 years in a senior or lead position. Strong technical knowledge of Windows and mac OS operating systems, networking protocols, and hardware troubleshooting. Familiarity with cloud services (e.g., Microsoft 365, Google Workspace) and remote support tools. Experience with Active Directory, VPN, DNS, DHCP, and other network technologies. Strong problem-solving skills and attention to detail. Excellent communication skills with the ability to explain complex issues to non-technical users. Experience working in fast-paced environments or industries with high demands. Certifications such as CompTIA A+. No direct calls in regards to this position.

Our client is looking for a skilled Help Desk Specialist to join their team on a contract to hire opportunity. This role will be located onsite at their Mt Prospect, IL office 2-4 days a week & 1-2 days a week onsite at their Lake Villa, IL office. MUST be comfortable commuting to BOTH locations! The ideal candidate will have 2+ years of prior IT support experience in a Windows/O365 environment with exposure to Azure Active Directory. The right candidate will be a proactive and self-sufficient individual with a knack for problem-solving. They will be responsible for providing technical assistance and support related to computer systems, hardware, and software. A core part of their work involves providing 1st line support to our users and ensuring that their technical difficulties are resolved in a timely manner to prevent downtime. Key Responsibilities: Triage help desk tickets and provide prompt response and resolution to user issues. Provide deskside support as needed, including PC deployments. Manage onboarding of new hires, ensuring they are properly set up with necessary systems and accesses. Regularly follow up with new users to ensure their technical needs are met. Occasional travel to training locations as required. Required Skills: Proven experience with Windows OS. Knowledge and experience with on-premises Active Directory. Familiarity with Hybrid and exposure to Azure will be a plus. Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel.

*We are unable to sponsor for this permanent Full time role* is bonus eligible* Prestigious Financial Company is currently seeking a Data Governance Technical Analyst. Candidate will act as a liaison and translation layer between business and technical teams and operate at system- and detailed technical level for analysis purposes. Implement and support Metadata Management, Data Lineage, Data Quality and other essential Data Governance functions. Responsibilities: Work closely with Data Domain Owners and SMEs to identify CDE s (Critical Data Elements), define data elements for the Business Glossary and define business rules. Identify data sources and build out business glossary collaborating with data owners/stewards, collaborate with data modelers to review definitions of business terms vs technical terms. Ability to communicate effectively with Business and Technical SMEs, Architects, Analysts, Developers and other IT and business teams. Create, develop, configure and execute end to end business and technical data lineage across disparate sources working with business and technical SMEs/developers understanding the applications system/technical design and create data flow diagrams/data mappings. Experience working on metadata management ingesting metadata using metadata bridges/connectors, creating and ingesting custom source to target mappings, custom metadata assets. Develop Metadata, Data Lineage and Data Quality Solutions for multiple data sources across On Prem and Cloud environments including but not limited to Kafka, Protocol Buffers, REDIS, APIs, Databases, Flat Files, JSON, ETL/BI Tools and other Data Platform technologies etc. Design, Build and Execute Data Quality Rules over the CDEs identified according to the business needs to ensure clean and healthy data. Manage Data Quality Exceptions and help the team to find out the root cause analysis. Implement data governance policies, procedures, controls, and standards. Hands on experience working on data quality and data governance technology and tools. Utilize data profiling and data quality tools to analyze and determine causes of data quality issues. Design and implement Data Quality Dashboards for monitoring and reporting. Perform other duties as assigned. Qualifications: Ability to work independently and as part of a team to successfully execute projects. Ability to multitask and meet aggressive deadlines efficiently and effectively. Experience with Data Governance tools such as Collibra, IBM Infosphere Information Server Suite or Informatica. Proficient with SQL. Strong data analysis capabilities. Proficient with Microsoft Office desktop tools (Word, Excel, etc.) Experience with Databases (ie Oracle, SQL Server, DB2, Amazon Redshift, NoSQL, Object-based) and ETL tools. Previous experience in designing and building data capabilities like data quality, metadata, data lineage, data catalog and data dictionary. Experience with Business Intelligence/Reporting tools such as Tableau/Cognos. Strong written and oral communication skills with ability to work with users, peers and management. Capital market or banking domain experience is preferred. Prior development/coding experience is preferred. Experience working on Protobuf, APIs, Kafka as Data Sources is preferred. Experience working with draw.io or other tools creating architecture or data flow diagrams. Structured Query Language (SQL) Data Governance Tools example Collibra, IBM ISEE, Informatica etc. Bachelors or masters degree in data analytics, computer science or related field. 7+ years of experience in data governance disciplines: metadata management; data quality analysis; data quality remediation; data profiling and data lineage. DAMA certification preferred.

Who We Are: At Amsive , our people are our first priority. We're a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management. We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean. Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture. **This is an ONSITE role located at 605 Territorial Dr Bolingbrook, IL 60440** What we are looking for: The Help Desk Specialist will be responsible for providing technical support to clients experiencing computer hardware and software issues. They will respond to queries, isolate problems, troubleshoot issues, and implement solutions. The ideal candidate will have a proven track record of providing excellent customer service and technical support. The Help Desk Specialist will play a crucial role in maintaining high levels of customer satisfaction and contributing to the overall efficiency of the organization. What you will be doing: Providing first level contact and resolutions to customer issues. Properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting problems to correct resources. Walking customers through a problem-solving process. Following up with customers, providing feedback and seeing problems through to resolution. Utilizing excellent customer service skills and exceeding customers' expectations. Ensuring proper recording, documentation, and closure. Recommending procedure modifications or improvements. Preserving and growing your knowledge of help desk procedures, products, and services. Participation in after-hours and weekend support. Who you are: 2-4 years of proven working experience in providing Help Desk support, Network Administration, or an Information Technology role. Associates degree in Information Technology, Computer Science, or similar field. CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience. Knowledge of Windows and Apple operating systems. Working knowledge of help desk software, databases, and network issues. Strong client-facing communication skills. Advanced troubleshooting and multi-tasking skills. Customer service-oriented mindset. Demonstrates strong attention to detail. Proficiency in English. Familiarity with ticketing systems and remote support tools. Basic knowledge of ITIL practices is a plus. Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar are advantageous. Work Environment: Work in office environment as a member of the Information Technology team. Interaction and support across all locations. Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers. Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call **************. Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive's continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment. As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

based out of Chicago. Responsibilities: Install software and hardware in client-facing locations. Create and/or review manuals, how-to procedures, and related user documentation; ensure documentation is targeted to the appropriate audience. Respond to customer calls in accordance with an established Service Level Agreement (SLA). Troubleshoot, diagnose, and repair unit at the customer site. Identify, analyze, and repair product failures. Provide on-call emergency service when needed. Provide general customer service on the phone and in person. Maintain communication with the customer until the incident is satisfactorily remedied. Contact customer within one hour of receipt of the service call. Maintain records of service calls. Ability to build a lab (new, and or reimage). Make config changes to labs for QA testing. Review logs and configs the QA team raised before sending to development team. Ensure QA labs are in proper working state for testing. Swap out end-of-life hardware in QA labs to maintain relevance. Support global technology production client-facing locations: provide on-call support; assist in the deployment of core software updates; provide onsite support the day after a software update to ensure all goes well; support global technology POC initiatives in targeted client-facing locations. Support global initiatives in client-facing locations. Qualifications: Bachelor's Degree in Business, Computer Science, or related field and/or relevant work experience QSR technology installation/support experience preferred QSR Ops exposure preferred 5+ years of IT experience Exceptional analytical and conceptual thinking skills Excellent written and verbal communication skills with experience creating detailed reports

Must Haves: 2+ years of IT Tech Support experience Ability to work independently (communication, initiative, problem-solving, time management) Experience setting up new hire desks, PCs, and hardware Experienced including installing Microsoft Windows Suite and setting up ios devices Managing AV and Microsoft Teams Conference Rooms Some experience with low voltage and cabling Ability to lift 40+ lbs, walking, being around outdoors, and on your feet often Plusses: Experience with Service Now ticketing Active Directory Day to Day: Insight Global is hiring an IT Field Technician to join our Construction client's team. This person will work to set up the IT environment in about 50 trailers for a construction project site. This will include setting up the work stations, docking stations, hardware, and setting up computers and iPhone. Then, this person will provide 1st tier desktop support using Service Now for about 250 end users at the construction site. This will involve lifting up to 40 pounds, being active to walk to different areas both indoors and outdoors. The right candidate will have strong communication, problem solving skills, and time management.

Interested in travelling? Passionate about tech and wanting to kick-start your career in a fast-paced Financial Services environment? MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts! This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team. *2 - 3 week training programme will require travel to Belfast, Ireland (all costs covered). The Role First Line Technical Support Associate Working on-site with key financial clients, providing support and troubleshooting for internal employees Following escalation process, where necessary Deescalating customer frustrations and managing queries in a timely manner Potential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurity The Person Strong communication skills and customer service experience Tech support experience in Windows infrastructure/Azure/AD Competitive and Resilient character Ability to remain calm under pressure, empathise and be assertive and resilient If you have relevant professional experience, IT Boot-camp certifications will be considered in lieu of IT degree Strong Tech acumen on Microsoft systems Desire to complete training, up skill and progress your IT career What's in it for you… Salary up to $85,000 Global Travel Facilitated Potential to Secure 2 Annual Bonuses (Team and Individual) Unrivalled 4-6 week Training Programme Opportunity for Certification of your choice Unparalleled Career Progression And much more… "MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. "Keywords: Tech support, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure Desired Skills and Experience Support, trade support, technology, active directory, azure, ServiceNow, ticketing, call centre, first line support

Title: L2 Helpdesk Analyst (Desktop Support) Here's What You'll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices. Ability to triage tickets and troubleshoot independently. Install and support desktop software for corporate laptops. Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images. Document and resolve all tickets in a timely manner, adhering to established SLAs. Interact with vendor support to resolve technical problems with hardware and/or software. Create and maintain internal IT knowledge base articles to document procedures. Create end user documentation (“How To”, “FAQ”). Requirements: Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting. Experience in Endpoint services (Intune for iOS). Excellent customer service, attention to detail, communication and documentation skills. Must be a team player and willing to work “outside the box” to get things done as needed. Experience working in an IT Service Desk environment. Experience configuring and troubleshooting Windows & Mac laptop. Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. Microsoft Teams, Apple MacBook. Be highly motivated, able to work with minimal supervision, and adapt to changes as needed.

Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company. Responsibilities: Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business processes or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers. Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management. Provides solutions to prevent problems from occurring in the area of responsibility including patch management. Reviews implement and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate. Provide on-site field support to customers and their suppliers including installation, servicing, and repairing systems, equipment and escorting any client/vendor suppliers. Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications. Troubleshoot Microsoft patches, corporate software deployments, group policies, Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade. Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Perform IMACD activities within SLAs - PC and peripheral add move change Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written. Documents solutions and incident resolution case notes in English in assigned reporting systems Audit, maintain, and manage the devices asset management systems. Strong understanding and support of shipping & receiving, inventory, and warehousing practices. Assist in loading and unloading shipments. Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle. Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds and/or using pallet jacks. Work with and/or around moving mechanical parts. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. Education and Experience Required: Bachelor's degree in Management Information Systems Computer Science or equivalent experience and a minimum of 3 years of related experience or a Master's degree and up to two years of experience. Knowledge and Skills: Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications). Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance). Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility, and self-confidence. Network+, A+, Linux+ certifications. Work Environment Office environment May require weekend work May require shift work

Bathing Brands is a national leader in the innovation, distribution, installation, and maintenance of sauna and steam bathing environments. For over 55 years, we've hired the most talented and passionate people to learn our trade and serve Health & Wellness clients. We are now seeking a full-time Carpenter/Project Technician. Overview: As a Carpenter/Project Technician, you will work on the creation of new sauna and steam room bathing environments on-site in our Wheeling, IL woodshop and potentially in various locations such as Health & Wellness facilities locally or nationally. We find that craftspeople who have experience in cabinetmaking translate to our market very well. Will provide industry training for the right candidate. Requirements: Experience in carpentry from any industry A passion for learning A desire to create beautiful and innovative products that bring health and wellness benefits to the world Not Required, but advantageous: Maintenance and repair experience from any field HVAC, plumbing, or electrical experience very desirable Benefits: When you join our Project Group as a Carpenter/Project Technician, not only do you get to work with some great folks, but you'll enjoy comprehensive benefits too. A caring company culture with a casual, yet professional, work environment Competitive hourly wage with a Monday through Friday schedule PTO, paid holidays, and an annual paid community day to spend with a charity of your choice. Company-subsidized Blue Cross Blue Shield health insurance plans available along with dental, vision, and company-paid group life insurance. Employee Assistance Program (EAP) Employee Referral Program 401(k) Retirement Plan with annual company matching funds Bi-Annual Profit Sharing PI5c6e2c672bae-26***********6

As an IT Network Administrator, you will act as an expert and consultant for the various departments within our company and support the operation of our platform together with your teammates. Your Tasks As an IT Network Administrator you will be responsible for the piloting and implementation of new technologies (on premise, cloud) and will be responsible for the further development of our network towards cloud readiness and Microsoft Cloud As part of a team, you support the expansion of new technologies in the group-wide IT architecture for secure networks The updating and optimization of international networks and network components as well as their standardization is also one of your responsible tasks You will support the operation of our international network and advise internal departments on their requirements with regard to network connections and optimizations You control and monitor external service providers Manage and maintain all production network equipment servicing the Company by configuring, patching and monitoring switches, routers, firewalls, and wireless access points. Manage and maintain global infrastructure monitoring software tools that audit all IT infrastructure components for availability and provide historical views of health stats and uptime. Office: Hybrid after 90 days Your Profile Minimum of 5 years of experience in a Net IT Administrator (Engineer) role, preferred. Successfully completed studies in computer science or business informatics or successfully completed training as an IT specialist for system integration In-depth experience in the field of networks, especially in Cisco architectures as well as in Cisco hardware, firmware and infrastructures - proof of CCNP certification is desirable Willingness to travel and be on call (also internationally) to expand the company-wide network and ensure system availability ability to work in a team and an independent way of working Ability to Commute or Relocate/Location Address: Pleasant Prairie, WI preferred, but open to Louisville, KY, Memphis, TN, Ontario, CA, Las Vegas, NV, and Valencia, CA. Travel: Based on business needs We offer Salary: $90,000-130,000/yr based on location Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company matching up to 6%. Paid Time Off, including paid holidays. Flexible Spending Accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee Assistance Program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities.

Machinery Systems, Inc., a leading Midwest CNC machine tool distributor with a 47 year history, is seeking a service technician to join the Used Equipment Group of our company. Working from our Schaumburg, IL facility, the Service Technician's primary responsibilities will be to troubleshoot and repair both electrical and mechanical aspects of a wide range of brands and models of CNC machine tools. While predominantly an in-house position, the position does require occasional travel to customer locations. REQUIREMENTS Minimum of 3 years in a machine tool Field Service Technician or repair position with an end user, distributor, or builder of CNC machine tools Requires strong problem-solving skills with excellent knowledge of both mechanical and electrical areas of repair of CNC machine tools Ability to read electrical schematics and knowledge of PLC's is desirable Must be a self-starter and be highly motivated Must possess strong customer service orientation, be flexible to adjust to customer demands, and have effective communication skills Must hold and maintain an unrestricted driver's license REWARDS Competitive hourly compensation Paid vacation and sick time Laptop, cell phone reimbursement Insurance (health, dental, vision, life, LTD, STD), flexible spending plan (Section 125) 401(k), profit sharing (as available) If you enjoy working for an innovative leader who is expanding their business, this Service Technician opportunity may be for you.

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships. Who We're Looking For We are seeking Technical Support Technicians to join our team in Franklin, Wisconsin, providing IT support in a contact center environment. Candidates must be local and able to report onsite during training and on designated hybrid workdays. This role requires strong computer troubleshooting skills, a customer-focused attitude, and the ability to manage multiple interactions daily while meeting performance metrics. Responsibilities Diagnose and resolve hardware, software, and connectivity issues for Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and other applications. Support users via phone and chat, utilizing remote access tools. Serve as the single point of contact for technical issues, addressing an average of 25 interactions daily for over 20,000 supported staff. Adhere to Key Performance Indicators (KPIs), including attendance, first-contact resolution, quality, and customer service. Maintain clear, accurate documentation for all interactions. Provide feedback to improve processes and enhance the client experience. Qualifications Education: High School Diploma or GED (required). Associate degree or equivalent work experience (preferred). Skills and Experience: Typing speed of 50+ words per minute recommended. Proficiency in Microsoft Office, Outlook, and troubleshooting tools. Advanced knowledge of computer, mobile device hardware, and software support. Strong verbal and written communication skills with the ability to quickly build rapport. Excellent problem-solving and analytical skills. Keen attention to detail for ticket documentation and quality assurance. Ability to adapt to a dynamic, fast-paced work environment. Additional Details Training: 7 weeks onsite in Franklin, WI, Monday through Friday, 8:00 AM - 4:30 PM. Shifts Available: 1st Shift, 2nd Shift, 3rd Shift, Weekends. Availability restrictions must be disclosed before the interview. Contract Length: 18 months (01/14/2025 to 07/15/2026). Pay Rate: $16-$19/hour. If you are passionate about providing outstanding technical support in a collaborative environment, we encourage you to apply by emailing resume to pete.neja@codeworks-inc.com. About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive. Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.